SureStay Plus by Best Western Jonestown Lebanon Va

6/10

Pleasant

10 Feb 2026

Dennis

The staff is fine for the most part. The rooms leave a bit to be desired. Beds are comfy. Improvement needed in cleaning & just making them look \"professional\" Plenty of novice maintenance & repairs goes on here. The pricing is great, so you somewhat get what you pay for. This was my 3 rd stay here for 6-11 days each, so the short comings aren't a deal breaker for me. It's a convenient location & reasonably priced.

Leisure Self

6/10

Pleasant

23 Jan 2026

Naura

The room was ok but not great. The toilet ran on, there was mold around the shower edge, and the carpet could have used a good cleaning. The hotel was loud... we had a room next to the laundry. But you can also hear showers and toilets in the other rooms.

Leisure Pet

6/10

Pleasant

04 Jan 2026

Yves

The room was in no good condition: the microwaves was not working, there was a problem with the plug, the phone was brooken, not facial tissus, the bathroon was not fully painted. All small things but when added they were frustrating after a long day on the road.

The good thing was the hot breakfeast.

Partner

4/10

Poor

04 Jan 2026

Stacey

The room was dirty thick dust webs in all corners of the rooms and on ceiling. They painted over dirt and grime on the walls. The heater in the room was not calibrated and room was hot. We were right near and laundry so there was constant banging of the door at all hours of the night and early morning.

Business_and_leisure Family

6/10

Pleasant

02 Jan 2026

Ellen

Fix the elevator

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Michelle

Staff was friendly and helpful, room was clean and the breakfast was very good. Very happy would definitely stay there again

Leisure Partner

10/10

Exceptional

16 Dec 2025

Lars

Convenient situated when coming from Canada. Excellent breakfast

Leisure Self

4/10

Poor

13 Dec 2025

John

Room was so small we could barely squeeze by each other between the bed and the TV. At check-in I asked if we could get a bigger room and was told no. Room was dirty, Found dried dog poop back in corner by AC. Found gray hairs all over room. Pile of dead bugs in back corner near the dried dog poop. This was room 111, this room must have been an afterthought during design. Bathroom door was so big that you had to fully open door to get in or out of bathroom. Room smelled upon arrival. Spots on floor, carpet filthy, had to wear socks the whole time and they turned black. Only one chair in room. Chair was broken and would throw you out if not careful. Bathroom in disrepair, Shower handle almost to fall off. Tub so slippery I had to go to Walmart and buy a bathmat. Sink in bathroom was a slow drainer. When room was cleaned they did not re-supply the toilet paper, coffee, shampoo, or soap. There were unknown noises coming from the floor above. Constant noise, running, walking, dragging furniture around, don't really know. Even at 2:30 am there were noises. So far the only thing good about my stay there was the breakfast. Bed was comfortable, but I'm almost positive I will never stay there again.

Friends_and_family Family

2/10

Poor

12 Dec 2025

Alain

vers bad opération, no élévateur,

Partner

10/10

Exceptional

29 Nov 2025

alim

The individuals manning the reception area exhibited great courtesy, making it a favorable location. I enjoyed my time there and would suggest it to others.

10/10

Exceptional

23 Nov 2025

Matthew

Amazing hotel. It is rare to find a place that allows full control of air conditioning anymore. I was a BAS technician at a hospital and many of the modern systems give you fake control over temperature and wont even let you keep the fan running for ait flow. I sweat easily so staying at them has been uncomfortable. This hotel is fabtastic.

Business_and_leisure Pet

8/10

Excellent

17 Nov 2025

Wayne

Good place to stay when travelling with pets

6/10

Pleasant

16 Nov 2025

Abdou

N/A

10/10

Exceptional

15 Nov 2025

Cheyanne

It was nice lil place

Leisure Partner

10/10

Exceptional

01 Nov 2025

Linda

Staff was excellent. Room was great.

Business Partner

10/10

Exceptional

31 Oct 2025

Korina

Everything was perfect and staff was friendly

6/10

Pleasant

29 Oct 2025

Georgine

Room was very cold.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Alice

Staff were very friendly and helpful. The place was very clean and the location was great, easy on and off on I 81. Resturaunts close by made dining easy. The VA Cemetery is also close by. I highly recommend staying there.

Leisure Pet

10/10

Exceptional

26 Oct 2025

Richard

Good 👍

Leisure Family

2/10

Poor

09 Oct 2025

Roxanne

The staff is very friendly. Plenty of parking.

Self

10/10

Exceptional

04 Oct 2025

Keith

Staff was Great. Monica was a Great help.

Self

10/10

Exceptional

02 Oct 2025

Jessica

Great staff

Business_and_leisure Pet

10/10

Exceptional

29 Sep 2025

Xavier

Good

2/10

Poor

28 Sep 2025

Brittany

My daughter had said that there was a big biker gang there at check in. The person at the desk seemed to be on drugs and the room had bed bugs and it smelled like someone had just spayed bug spray in the room.

Leisure Family_with_children

6/10

Pleasant

20 Sep 2025

Laura

While the rooms and lobby were clean and the breakfast set up worked perfectly for us the hotel allows pets and our room, including the bedding, smelled of dog. The area around the hotel is not nice as it looks over a rundown home.

Leisure Family

4/10

Poor

16 Sep 2025

dawn

We asked for clean towels every day and had to leave notes on the dirty towels to leave us more toilet paper and to take the garbage. We even set the trash right next to the dirty towels and they still didn't take the garbage. We have noticed that their clientele is not the greatest. A lot of Mexicans. There were two that came to breakfast every morning with blankets hanging on their shoulders. A woman came to breakfast with sweat pants and a bra on. They have Mexican receptionist at night so she can speak to the Mexicans that come in. The Mexicans stay around 3l days and are gone and then some more come. It's like they hide them for awhile and they leave and new ones come to be hidden. It just doesn't feel safe anymore. We will not stay there again.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

mike

Liked: Benjamin, the afternoon check-in person is very good at what he does. I found him friendly, efficient, knowledgeable about the area, and courteous. Area is convenient, clean and safe. Breakfast person is very good at keeping the area stocked and refreshed. She is friendly and courteous. Room was clean. Overall a very good stay.

Leisure Family

10/10

Exceptional

06 Sep 2025

Maranyeliz

Great

Leisure

6/10

Pleasant

04 Sep 2025

Bryan

Clean room

Leisure Self

8/10

Excellent

03 Sep 2025

Judy

Staff was extremely helpful & curtious. The only major problem I had. I had stayed 4 nights & the maid only came into the room the first day. That was to only change out towels. I informed the front desk & asked for towels & toilet paper. It was happily given to me. I found out at the end of my stay by reading reviews, you had to put towels & trash in the hallway for exchange. I have no problem with this, if I would have been informed. Their was no sign telling this in the room.

Leisure Family

2/10

Poor

21 Aug 2025

Kelly

Do not stay on the 1st floor! The rooms reek of smoke that is in bedded in the walls. The carpet is old and peeling off of the floor. The pool water was green and disgusting. The one bright spot was that the staff were very nice, but I will never stay there again.

Business Friends

8/10

Excellent

19 Aug 2025

Stephan

It was ok. but the bed was not really made... It did appear clean??

Leisure Self

2/10

Poor

08 Aug 2025

m

well if I could rate negatively, I would. The first room they put us in, was not cleaned, food in closet still. The floor boards were coming up, it was so damp in the room. The entire hotel smelled of musk, and was damp. The second room, there was water damage in the ceiling were the drapes were, and the whole thing fell off the ceiling. Everything felt wet in the room especially the carpet. The hair dryer was burnt and didn't work. They had us go to another room to use the hair dryer. We had to get new room keys everyday of our 5 day trip. Nothing worked properly on the hotel at all. We tried to get our money back and leave, they took our number down and said they would call when the owner was back in town. tried to get a refund, they couldn't cause owner was mot there. This hotel was a joke.

Leisure Family_with_children

10/10

Exceptional

01 Aug 2025

terri

All of the staff was super friendly and willing to help with any circumstances!!! I love it here.

Self

2/10

Poor

30 Jul 2025

Andrea

Chose this hotel since it was under the Best Western umbrella. However, the hotel was dirty, several stains on towels, bedding, and walls; mold in the bathroom, and dirty vents. The staff was kind and refunded our stay so that was nice.

8/10

Excellent

26 Jul 2025

Derrel

Cool staff

Business Self

2/10

Poor

24 Jul 2025

Mark

Swimming pool is in the parking lot. The area around the hotel was less than appealing, the house in front of the hotel was like a car graveyard. They had children’s toys on their roof. Not the hotels fault but didn’t give you the feeling of a good place to stay. Comforter had stuff all over it, remote control was sticky, couldn’t get in our room because the lock was faulty. Second room you could just push the door open even though it was locked. Overall not a good experience.

Business Family

10/10

Exceptional

19 Jul 2025

George

Nice

Leisure Partner

6/10

Pleasant

19 Jul 2025

Amy

Ok for a one night stay

Daughter and I were there for 3 nights for a concert at Hershey park when we got to room wasn’t the cleanest we found some hair and fake eyelashes in a few different spots there was no daily housekeeping so our trashes got overfilled and no daily towels and when I asked for more towels they told me that they didn’t have any due to short staff overnight breakfast was ok just standard waffles eggs and sausage bagels, cereal other then that staff was friendly and the beds were comfy

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Robert

Enjoyable stay. Pool, breakfast and bed…all much appreciated!

Leisure Family

2/10

Poor

30 Jun 2025

Patrick

.

2/10

Poor

22 Jun 2025

Jeff

Dated& not clean. Found mouse droppings.

Business

4/10

Poor

21 Jun 2025

Marinex

There was long term tenants and they were making too much noise until late at night. Don’t think will stay there again.

Partner

8/10

Excellent

18 Jun 2025

Derrel

Friendly staff. The hotel is not bad for the price.

6/10

Pleasant

15 Jun 2025

john

The room was very musty smelling, carpets seemed very dirty and several gnats flying around in the bathroom. For the price though, this was acceptable - you get what you pay for. Otherwise the room itself served its purpose. Friendly staff, well-stocked breakfast options (waffles, hot eggs/meat items, yogurt, juice, breads, cereal, oatmeal, several fruit options). Would stay again but perhaps I would ask next time to get a less musty room.

Leisure Family

6/10

Pleasant

14 Jun 2025

Jamie

Our check in was lovely and the staff was very helpful and friendly. The room was clean but the closet smelled a little musty. Overall, the room appeared to need updates. There was a lot of noise throughout the night, and we heard doors opening and shutting and general disruptions from the hall. We were only there for one night though so not sure if this is a common occurrence or just based on guests.

Friends_and_family Family

4/10

Poor

09 Jun 2025

Kristina

Hotel is very run down. First room we were given had a toilet that didn't flush. Second room had flooring that was peeled up and unsafe to walk on. Staff was nice.

Business Partner

10/10

Exceptional

06 Jun 2025

Cindy

Very easy check in and the woman at the front desk was very helpful and knowledgeable of the area.

Leisure Partner

10/10

Exceptional

01 Jun 2025

David

Nice staff, quick check in. Breakfast was at 6am which worked for me.

10/10

Exceptional

21 May 2025

dawn

Something different every morning for breakfast and was good.

Friends_and_family Family

8/10

Excellent

19 May 2025

Jeff

I was so happy to find this hotel on such short notice. I made reservations at a horrible hotel in the city of Lebanon, Pa. and I needed to get out of the inmate halfway house. The hotel in Jonestown was more than I expected along with a fantastic price. This hotel is definitely top notch.

Business Self

8/10

Excellent

11 May 2025

Christine

Very clean, quiet, with a great breakfast

Leisure Self

6/10

Pleasant

03 May 2025

Susan

Property needs renovation inside and out.
Shower clogged up and carpet is not clean.

Best thing going is the hot breakfast with many options.

Leisure

8/10

Excellent

28 Apr 2025

Beverly

our room was next to office. very noisy. very small but clean.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Cynthia

Quiet and check in was easy!

8/10

Excellent

16 Apr 2025

dawn

The breakfast was not very good. The same stuff every day. Had to look someone up to make coffee. Leftovers from the day before. Just wasn't managed very well. We were to have our sheets changed midway through our stay. We stayed a week, but this never happened.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

George

I was there briefly overnight on a highway trip. Staff were kind and helpful. I was grateful to get a good rest. I grabbed some breakfast to eat later in the car.

10/10

Exceptional

13 Mar 2025

Jorge

Stay again.

Check-in was a breeze. The host was very friendly and courteous.

Business

8/10

Excellent

12 Feb 2025

Peter T

Good hotel, comfortable, clean, good breakfast, very convenient

Business

4/10

Poor

23 Jan 2025

Naura

Staff at check in wasn't capable, the room assigned had a severely damaged floor. They agreeably moved us. Tap for payment did not show the amount clearly. When asked for a receipt, was told the computer was down for updating. The receipt was sent to me via email.

Leisure Pet

10/10

Exceptional

19 Jan 2025

Danny

Customer service

Business Self

10/10

Exceptional

13 Jan 2025

Jennifer

Staff was friendly, and the breakfast was out of this world.

Leisure Friends

10/10

Exceptional

21 Dec 2024

Steve

Clean, staff was great, everything worked out great.

Leisure Friends

6/10

Pleasant

14 Dec 2024

Walter

Room was fairly clean but the flooring was in very poor condition. Tiles were cracked, separated, and lifting up. One bed had a dip in the center. The hot breakfast was not even warm at all. Waffle station, coffee etc were fine but not the eegs and sausage. Staff at check in and check out were very pleasant. Plenty of parking and outdoor appearance was good as well as the lobby and breakfast room.

10/10

Exceptional

11 Dec 2024

Jocelyn

The gentleman at the check in desk made me feel welcome and comfortable being at this hotel.

Leisure Self

8/10

Excellent

07 Dec 2024

Doris

Being more than a hotel stay

It was a really nice place to stay when I was going through not a great time. It was the hotel a friend of mine paid for when I needed a place to go that was close to where I come from. No judgement from staff when I showed up again, only understanding.. thank you to the staff.

Self

8/10

Excellent

02 Dec 2024

dawn

We had to change rooms the 2nd day because of no heat, a plugged toilet and plugged sink. After that, we enjoyed our stay. Their breakfast was great. Something different every day

Friends_and_family Family

2/10

Poor

01 Dec 2024

Jacqueline

The hotel was extremely noisy. I called downstairs to complain and the noise continued. I couldn't take it anymore I walked downstairs to ask for my room to be changed and there was no one downstairs I waited and waited and realized there was no one downstairs to help me the next morning I went downstairs to complain and they had told me they had left for the night. So this means the person left at 10:00 p.m. and left the hotel unattended from 10:00 p.m. to 7:00 a.m.. very incompetent Hotel I will never stay there again

Leisure Friends

4/10

Poor

29 Nov 2024

George

The property was ok. Our first stay the room was comfortable and clean. This stay our bath tub wasnt clean, the bed was not comfortable, noisy in lobby and the a.c had dead bugs all inside wlvent where you can seem the curtains didnt close all way

Leisure Partner

8/10

Excellent

02 Nov 2024

Wayne

Great place to stay overnight while travelling to Florida with dogs.

4/10

Poor

21 Oct 2024

Verified traveler

As soon as we walked into the room the floating floor was broken, there were clumps of someone's hair on the floor/ floorboards, stains on the bed sheets, and toilet had stains on the outside of it, the shower didn't look the cleanest either.

Friends_and_family Family

8/10

Excellent

19 Oct 2024

David

The breakfast served was good and filling. Staff in the breakfast area was top notch.

10/10

Exceptional

28 Sep 2024

Paulette

I’d stay here again

Very nice and comfortable.
Best breakfast compared to most hotels I’ve stayed at.
Quiet and clean. Rates were very good

Partner

10/10

Exceptional

27 Sep 2024

Susan

This is a great hotel = very friendly and helpful

Business

10/10

Exceptional

20 Sep 2024

Paul

Breakfast was excellant. Just ended a bit early.

Friends_and_family Family

2/10

Poor

19 Sep 2024

Michelle Catherine

Bad

Lady at the desk was nice but the people staying there would make you think twice to make sure your vehicle was locked.
Plus they just redid the floors there and they are already falling apart

Business

8/10

Excellent

17 Sep 2024

Braedon

Great for the price. Staff was phenomenal!

Business Partner

6/10

Pleasant

15 Sep 2024

dawn

They put a dog in a room across from us. My husband had to go down twice to complain about the dog barking. The phone didn't work. That's why he had to go to the front desk each time.

Partner

10/10

Exceptional

09 Sep 2024

Quanta

Easy highway access, great rates,

10/10

Exceptional

06 Sep 2024

Dottie

Very clean and friendly staff

Leisure

8/10

Excellent

06 Sep 2024

Cabrina

Check in was a breeze. Room was a good size, nice and clean. Breakfast could have been a little better (more variety). Overall, would return if in the area again.

Friends_and_family Family

2/10

Poor

25 Aug 2024

Stacy

My room smelled bad. Like a wet dog. We stayed on the first floor. Terrible. Never again

10/10

Exceptional

17 Aug 2024

George

nice place

Leisure Partner

10/10

Exceptional

13 Aug 2024

Albin

👏

4/10

Poor

12 Aug 2024

Lou

the room was not clean at all. Next day I was moved to another room and it was fine.

Friends_and_family Family

8/10

Excellent

06 Aug 2024

paul

Simple , easy , not elegant

Tub was clogged and would not drain room had a facelift that was done “ok”. Front desk was no where to be found and there was a line on check in. But, the room was clean breakfast was good, the bed was comfy it was an easy on and off 81. So 4/5

Partner

2/10

Poor

06 Aug 2024

Rushi

Hotel rooms were not clean & bed frames not safe. The property is not maintained well. They don't have good coffee in breakfast & dinning room is also small.

Leisure Family

6/10

Pleasant

04 Aug 2024

Djinga

The best part of my stay was the hospitality of the staff. Unfortunately, I was disappointed to see the trash can overflowing when I arrived on a Friday evening, the dank smell in the hall with various trash piles left outside guest room's door, and the insecurity of one door that did not latch locked unless it was pulled and a guest room door that was left wide open from the time that I arrived and remained opened until the next day,

Leisure Self

8/10

Excellent

30 Jul 2024

Verified traveler

What to expect

It was what I'd expect along an interstate at that price range. Friendly staff, comforable beds, fairly clean, showing its age. Don't let the view of the parking lot get you down.

Partner

10/10

Exceptional

28 Jul 2024

Gabriele

Decent stay

The only problem was that the thick window curtains did not close and were pinned up and not on a track - so I couldn’t darken the room for sleep.

Also, floor panels were uneven and peeling, in center of floor.

Friends_and_family Family

8/10

Excellent

23 Jul 2024

FREDERICK

Moce place to stay the night

2/10

Poor

14 Jul 2024

saravanan

Horrible stay!!! We booked this property for pleasant stay , the hotel staff assigned dirty and smoky smell room as I mentioned we have 2 kids under 10 years old pease provide some non smoking room , the hotel staff was rude and he didn’t listen … we were not bearable that smell whole night ..

I don’t recommend this hotel to anyone ..

Leisure Family_with_children

6/10

Pleasant

07 Jul 2024

Bruce

Breakfast was good., but didn’t like the pool and the noisy hallways

8/10

Excellent

07 Jul 2024

Tonya

This hotel has a lot of young people working in it. They are very helpful. We stayed a while and they don’t do every day room restock unless you ask. So we just asked for what we needed. They were fabulous. Only complaint is one day breakfast was biscuits and gravy…yuck. But other than that breakfast was great!

Friends_and_family Family

4/10

Poor

05 Jul 2024

Peter or Nathalie

Lobby smelled of smoke from immediate by the door smokers. I ur non smoking room really smelled bad of smoke. There were no other rooms with two beds. Had to get refund. Clerk was very kind but conditions of hotel were not.

Leisure Family

8/10

Excellent

01 Jul 2024

Anthony

The stay was great, except for the banging noise from Midnight to 3am

Friends_and_family Family

10/10

Exceptional

30 Jun 2024

ervin

it was a very nice overnight stay

Leisure Family

2/10

Poor

24 Jun 2024

Emily

This property is a hot mess. Rooms are filthy, they try to charge you before you even check in, the place is likely serving as some sort of halfway house. The doorknob fell off my room and they tried to move me but literally every other room was not cleaned. Disgusting. People working there don’t even care and are just sitting in the back room. Breakfast was nasty and very likely the food from the day before. Worst hotel I’ve ever stayed in.

Leisure Family_with_children

8/10

Excellent

23 Jun 2024

Brian

just off the highway and easy to get too and new.

Leisure Family

2/10

Poor

23 Jun 2024

Verified traveler

Beds not made in first room. Toilet clogged in second room. Only one bed in third room.