Name: Holiday Inn Harrisburg (Hershey Area) I-81
Address: Hershey Exit 80 I-81, Grantville, 17028, US

2/10

Poor

03 Jul 2026

Amanda

The carpet in the room was very old and peeling up off the floor. Pieces of the stairs were breaking off. We did not use any of the amenities. The overall structure was dilapidated. The manager was also not trustworthy. He lied multiple times about not charging me a fee; reassured me that he would take care of it, and never did. So many hotels are offering continental breakfast and this one does not. I would not recommend staying here.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

John

Cameron was excellent at the front desk when we first checked in and helpful throughout our stay. The people in the lounge were great. The restaurant service was good. It was breakfast that I had and they kept checking on me to make sure if I needed anything else all the hotel staff was friendly and ready to service to our needs.

2/10

Poor

07 Jun 2026

Daniel

We arrived to our room already occupied by a man laying in the bed. We are very lucky he didn't act under the assumption we were breaking into his room and attempt to defend himself. The only available room left was a single bed room, and we ordered two queens. Truly awful experience.

6/10

Pleasant

13 May 2026

Laurie

Did not visit bar. We did go in but wasn't our scene. No foul there. The menu at breakfast was ok. However, it felt very much hotel breakfast.

Partner

10/10

Exceptional

11 May 2026

jean

Nothing luxurious, but all the basics… We had a safe clean, comfortable stay.

Partner

8/10

Excellent

07 May 2026

Thomas

The room was clean and the bed was comfortable.

Partner

10/10

Exceptional

02 May 2026

Randy

The Winners Circle Bar on site is amazing! We got there late and was told thry serve food until 10. It was 9:58 and the bar maid said she would walk back and put our order in! Everyone was so pleasant and happy to be there!

Partner

10/10

Exceptional

28 Apr 2026

Edward

Yes,it was good

Family

10/10

Exceptional

25 Apr 2026

Kevin

Such a great hotel. Clean and mostly modern. Free shuttle to Penn National and the hotel bar had a great band and line dancing. Beds comfy as well.

Partner

10/10

Exceptional

23 Apr 2026

Bobbyjo

Great selection of food for breakfast. Staff friendly and alway welcoming. Clean rooms great stay.

Partner

4/10

Poor

12 Apr 2026

PAMELA

The hotel is a mess. They are doing renovations and it is just a mess. Too much to detail... its just a mess. The one thing i can say good is the staff are wonderful and so very friendly and the linens smelled of bleech so i knew they were cleaned.

10/10

Exceptional

06 Apr 2026

Judy

I enjoyed my stay there. The property is very dated though and needs work. It looks there are renovations going on. Staff is great!

2/10

Poor

16 Mar 2026

Thomas

Parking good room nice staff very nice only problem no water in room in morning

Friends

4/10

Poor

08 Mar 2026

Theresa

Hotel needs a lot. There is one elevator for the whole building. 2 luggage carts for the whole building. Hot tub is closed. Pool area had signs saying ubder construction so we didnt use it. Was given 3 rooms. One wasnt connected, second was a view od the roof when we asked for a pool view. That room the thermostat had a note on it do not use not conencted. 3rd room had a thermostat with no note but i dont think it worked. Temp stayed at 75 with the heat and cold changed to 33. Hotel is under construction but theres a LOT that needs to be fixed. Building had a lot of painting needed to be done cosmetic stuff. Parking lot is a little dark. Hallways are small.

Family_with_children

10/10

Exceptional

01 Mar 2026

sandra

Clean room, excellent service, COUNTRY BAR !

Partner

8/10

Excellent

27 Feb 2026

Carol

Nice newly renovated room. The check-in clerk was efficient, but not warmly hospitable. Everyone else was warm and welcoming.

Partner

6/10

Pleasant

13 Feb 2026

Allan

The staff was fine, the Hotel is mediocre. I would not go out of my way to stay there.

Leisure

10/10

Exceptional

10 Feb 2026

Brian

Great time at Saloon
Food was excellent
Service was excellent

Leisure Family

10/10

Exceptional

18 Jan 2026

Jessica

Room and stay great. Wish shuttle ran later on a friday/saturday night

10/10

Exceptional

17 Jan 2026

Kristyn

Your front desk staff is phenomenal! I was at this hotel both as an overnight guest and as part of a fundraising event in one of the banquet areas. It felt like the staff truly wanted us to to have the best event possible, but also for those of us who were there early to put in the work, the staff was a huge support including their smiles!

Business_and_leisure

10/10

Exceptional

06 Dec 2025

Shannon

The hotel is away a go for us

8/10

Excellent

21 Nov 2025

Nancy

Very clean. Restaurant was delicious-great burger with free beer! Half hotel still under renovations and pool and hot tub not on operation. Front desk Staff were excellent.

Leisure Family

4/10

Poor

16 Nov 2025

Joseph

The hotel very dirty wall paper coming off the walls caulk joints molding just not pleasant

Leisure Partner

8/10

Excellent

28 Oct 2025

Jomar

The bathroom in the room where I stayed was not properly cleaned. It's a shame that something as small as a bathroom doesn't let me give the hotel five stars. Please, management, do your job better and look at the bathrooms.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Veronica

Great stay
I just wish they would advertise that they had ongoing construction at facility.overall satisfied with stay.

Leisure Partner

2/10

Poor

07 Oct 2025

Jessica

Disappointed

The outlet between the beds was malfunctioning and clicked every 3 seconds the entire night we had to put white noise on in order to go to sleep, when I texted the front desk their response was oh sorry to hear that.

The only mirror in the room was the bathroom

There was no access to tv hubs and the tv and cable seem to be from the early 2000s

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Jordan

Clean and efficient. No problems at all.

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Kevin

Nice Hotel with restaurant. Great location off I81

Partner

2/10

Poor

01 Oct 2025

Evin

My stay at the Holiday Inn was disappointing overall. The only positive was that it was a convenient distance from my destination. Unfortunately, several issues made the experience less than satisfactory. The outlets in the room were very loose, making them difficult to use consistently. The hot tub was out of order with no signage or prior notice to guests, which was frustrating. Additionally, breakfast was very underwhelming. We were charged $15 per person for the same basic items that are typically included in a free continental buffet, and the food quality was not great.

For the price, I expected better upkeep, clearer communication, and more value for the amenities advertised.

Partner

10/10

Exceptional

29 Sep 2025

Amani

The stay was short but it was food experience and quite overall

Leisure Friends

4/10

Poor

29 Sep 2025

Joseph

It was okay

It was nice, but the breakfast was free and it was that good either and I found a stink bug in my room. Also I was really looking forward to the hot tub and it was broken, the whole time I was there.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Erin

.

10/10

Exceptional

21 Sep 2025

Angela

Amazing staff!

We knew the hotel was under construction before we arrived and honestly, it wasn’t too bad. Our room was really clean and comfortable, the staff was amazing and it was conveniently located to Hershey Park. All in all, a great experience and would definitely stay here again

Friends_and_family Family

6/10

Pleasant

12 Sep 2025

Patricia

No hot water ! Carpet was very dirty in the Halss

Partner

8/10

Excellent

11 Sep 2025

Denis

Nice restaurant. Very nice bar and bartender. Close to Hershey

Leisure Family

8/10

Excellent

10 Sep 2025

Carol

The room was comfortable and clean. The hotel was very big and had a saloon and restaurant, however the restaurant was not open so we had to eat in the saloon which was ok. The outside area had no benches or tables to just sit and relax.
Staff was extreemly helpful and let us check in early.

Leisure Partner

6/10

Pleasant

01 Sep 2025

Verified traveler

Needs alot of work

The hotel is in the process of construction in certain areas at least i hope
There is several water stained moldy areas throughout the hallways and public areas. Carpet pulling up wall needing painted just not nice at all. Breakfast was not great. Most food was overcooked. And very dry

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Maddie

Honestly really nice for a cheap price. The room was clean which is the only thing i was worried about.

Leisure

2/10

Poor

11 Aug 2025

Verified traveler

Zero stars save your money and go somewhere else.

Where to I start…. For one I only got this hotel because I stayed at it a few years ago and loved it. The jacuzzi and pool were the only thing I was looking forward to for this trip. However, the jacuzzi was broken, and the pool was more of a lime green, dirty color. I didn’t go in. Family’s would walk in and back out. The towels literally were like sandpaper and pulled my hair out when trying to dry my hair. When the maid came to take the dirty towels, they didn’t replace any towels and there was no toilet paper at all when we got back. We had to physically go to the front desk and ask for those items. I also went to the front desk to complain about the condition and the Jacuzzi and the pool being down. The manager stated that it was on the website that they were under construction, and the Jacuzzi and pool was not working, that I was incorrect. There is nothing on their website stating this fact. There was also a horrible sewage smell on the wing of the rooms mostly the ground level. I will never go to this hotel again. If I knew that this hotel was going to be like this, I would have chosen a cheaper hotel and gone somewhere that had a pool that was working. I paid almost $200 for a hotel each night for 3 nights that I could of went else where that would be better. Oh, and the Internet sucked. I would not recommend until they get their act together.

Friends_and_family Family

8/10

Excellent

10 Aug 2025

MAUREEN

Property needs updating. Shuttle driver was very friendly

8/10

Excellent

08 Aug 2025

Kacie

Overall good deal and stay

Hotel was in good shape minus some minor flaws like the toilet seat being a little broken and the temp knob on the fridge being broken. A little disappointed that the hot tub wasn't in service, but it was great to have an indoor and outdoor pool. Staff was great and friendly and hotel food options were nice. Definitely planning to stay here again for our next trip.

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Holli

Air conditioner

My favorite part was that it was pet friendly! Really nice hotel with a lot to do right on the premises. The only complaint I had was that the ac would come on, turn off, turn on, turn off. It would get hot and I would wake up and it would turn on and cool off. I hardly slept.

Friends_and_family Family

2/10

Poor

06 Aug 2025

Takoya

This property was a nightmare. It was mold inside of the bathrooms. The carpet looks like it never been cleaned. The curtains had blood stains on them. The beds were uncomfortable. The refrigerator had an odor. Mold on our room door look like someone tried to get in it.

Friends

10/10

Exceptional

01 Aug 2025

Samantha

It was grest

Leisure Partner

2/10

Poor

30 Jul 2025

Verified traveler

Hotel needs some work

This hotel should not still be in service. Yes it is being renovated but it is in very rough shape. Booked a 2 bed and sofa room and did not get that room because all the sofa bed rooms are being redone apparently. I paid more for a room I did not get. As soon as you park you can smell the mold and mildew from this hotel. Both pools and hot tub were not in service, which is also why we booked for the kids to enjoy after spending the day at Hershey park. The hot tub was emptied out and both pools were very green. If these are not going to be in service then it needs to be communicated. The doors are all warped and the elevators had a smell that I can not describe. They have a breakfast option there, it was a normal continental breakfast, which is fine. But all the milk that was out was in small containers that expired the week prior. The room was clean which was the only reason we didn’t pack up and leave. I will say the staff were very friendly. This hotel has the potential to be nice but they should co side closing till all the renovations are done, per the comments I am seeing these renovations have been going on for a year. We normally stay at a hotel nearby but wanted to try a different place, wishing I just stuck to our original place

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Jaime

Convenient location.

Business Family

4/10

Poor

23 Jul 2025

Elizabeth

The hotel was under renovations and they did not share this. The place smelt musty and the hot tub wasn't running and the pool was dirty. The only good thing was that the room was clean.

Leisure Partner

2/10

Poor

16 Jul 2025

Penny

This was possibly the worst hotel I've stayed in to date. The positive is the bed is comfortable.
First, the room had a broken door that was damaged and wouldn't open or close properly and had missing screws in the hinges.
The TV didn't work for two of my three day stay. They finally brought another small TV and set it on the desk for us to watch.
The entire hotel smells like mold, damp and urine except for the actual room itself.
Outside pool was closed.
Indoor pool was hot and smelled horrible as well as the fitness center.
This hotel should not be in business until it's remodeled.

Leisure Partner

4/10

Poor

13 Jul 2025

Lori

The room smelled like mildew. I could see black stuff in the air conditioner vent. Our door that overlooked the pool was stuck and rusty. The tub was not the cleanest.

The restaurant food was not good. My kids didn't eat their pulled pork sandwiches.

We paid 697.08 for 2 nights. This was very over priced for the condition of the hotel and room. I will not stay here again and would not recommend it to anyone.

Business Family

8/10

Excellent

30 Jun 2025

Amanda

There were some issues with the system so it was difficult to check in but the front desk staff was very positive about the situation and kept me comfortable until I could get in my room.

8/10

Excellent

26 Jun 2025

brian

Great value for family stay

So overall it was ok. Staff was very nice. The breakfast was great. However its currently under renovation repairs and it took us a few tries to get a room where there wasnt an issue. The front desk was very accommodating and the location was right off highway. Only 15 minutes give or take to the park so it was convenient.

Friends_and_family Family

6/10

Pleasant

18 Jun 2025

Donna

The air conditioner did not work well very noisy. Very old looking room
The staff at the buffet was very not friendly.

Leisure Family

2/10

Poor

14 Jun 2025

Jessica

Had to switch rooms do to a leaking fridge, black mold on the shower and a non working toilet.
Our new room had holes in the lamp shades, rust in the shower, an actual hole in the wall and stains on the rug

Friends_and_family Friends

8/10

Excellent

13 Jun 2025

JEFFERY

The hotel was having some renovations done, but it never affected our stay. The bar had entertainment, and the food was good. I’ll stay here again.

Leisure Family

8/10

Excellent

31 May 2025

Anne

The only issue was parts of the hotel is under construction.

4/10

Poor

19 Apr 2025

Yonas

Nothing like desrcirbed in the website.

Leisure Family

4/10

Poor

18 Apr 2025

John

Displeasure!

Unfortunately, our stay was not satisfactory. Key amenities like the pool and hot tub were closed, which was a major disappointment—especially since my son was looking forward to using them. Additionally, there was heavy construction and dust throughout the area near our room, which affected our overall comfort. None of this was mentioned on the website, and had we known in advance, we likely would have made different arrangements. Transparency about closures and renovations is important for guests when planning their stay.

Friends_and_family Family

4/10

Poor

11 Apr 2025

Melissa

The building is undergoing renovation and lacking signs to help navigate you around the building. Floor 1 hallway was wet. The pool room was cold and hot top was taped off. Bar was the bright spot. Friendly, meal was average and watching the line dancing was fun. Wouldn’t stay again until renovation is completed

10/10

Exceptional

04 Apr 2025

James

Excellent place to stay very clean great food great front person will definitely stay again

Leisure Partner

4/10

Poor

29 Mar 2025

Joshua

Not a good smells at my floor and room.

Smells weed at 3rd floor hallway. Room has little bit of moisturized condition with wet capet kimd of smell.

Friends_and_family Family

8/10

Excellent

23 Mar 2025

Amy

Love the free shuttle to casino. The room carpet and the tiles in shower need replacement. Mattress was super comfy. Great value. Hotel bar was fun

Friends_and_family Friends

10/10

Exceptional

15 Mar 2025

Christine

N/A

Leisure Family

4/10

Poor

14 Mar 2025

Anne

Our room could’ve been a lot cleaner. The tub in the shower was obviously old and had rust around the drain. The small bottles of shampoo and conditioner were dirty. The toilet had a ring of dirt in the bowl and something was stuck on the front of it. Our thermostat kept showing error and not all of the electrical outlets worked. The door also needed to be played around with to shut properly and the deadbolt didn’t work. Thankfully we were only planning to be in our room for a few hours since we were at the casino for the night. We did like how close it is to the casino but next time we will definitely try somewhere else.

Leisure

8/10

Excellent

09 Mar 2025

Verified traveler

Very nice hotel

Partner

10/10

Exceptional

24 Feb 2025

Steven

One of the best check ins we've ever had.

Partner

4/10

Poor

04 Feb 2025

Kelli

Hotel was close to Hollywood Casino, however, there was no hot water the first day. You also could not control the temperature in your room. There was a sign posted in the room that said to call the front desk if you needed to adjust the thermostat. I was told there was no hot water because the hotel was booked to capacity as if that was an acceptable excuse. No offer to comp or even reduce the night's stay despite the uncomfortable conditions.

8/10

Excellent

31 Jan 2025

Carol

Overall a good experience. We appreciate having the restaurant right in the hotel. The food was very good

Partner

10/10

Exceptional

16 Jan 2025

Tony

Staff was very friendly

Business_and_leisure Partner

4/10

Poor

05 Jan 2025

Emilene

Room key didn’t work to get into pool room, coffee maker didn’t work w/out weighted cup(none in room), cockroach on elevator door(staff just said sorry), gym closed off, hot tub closed off first night, place rundown w/rickety elevators, security staff was unsettling, breakfast cost $15 per person, small bottled orange juice $4, However, the beds were very comfortable.

Business_and_leisure Family

10/10

Exceptional

01 Jan 2025

Stephanie

Nice hotel near Hollywood Casino! And thanks to John, our driver!! :)

Leisure Friends

2/10

Poor

01 Dec 2024

Ramon

Extremely disappointed, showed up at 10:30 pm toilet paper was used, tissues were used. We found a white pill on the floor I searched the room to make sure there was nothing more and flushed it! I reported all of this the next morning where I was told I should have reported that night! We drove 4 hours and had three kids. The indoor pool was not heated the next day and we were not told the hotel was under construction. Very upset and dissatisfied!

Leisure Family

10/10

Exceptional

01 Dec 2024

Xiaoling

Love Holiday Inn so much! The staff are so nice, they let us take the breakfast out and eat in the hotel! It was the best vacation ever!

Leisure Family_with_children

10/10

Exceptional

21 Nov 2024

Dennis a

good location - shuttle to casino

Leisure Partner

6/10

Pleasant

19 Nov 2024

Nancy

Undergoing major renovation which wasn't aware when making reservation. Evening desk clerk not very welcoming but morning desk clerk fine. Restaurant on premises very good. Will stop again once renovations are complete.

Leisure Family

2/10

Poor

11 Nov 2024

Denise

Was here for a banquet. The food was absolutely great! As were the servers there. Went after to check in, as check in time was 4pm and it was 4:30 but never got a room until 5:40. The bed was clean, the trash cans had new bags but there was debris all over the floors. I wasn't calling the front desk bc of how little they cared about actually getting me into a room I paid for and just kept saying I have to wait! Never again! I only stayed here because of the banquet. I will happily drive elsewhere after an event then ever stay in another holiday inn.

Leisure Self

10/10

Exceptional

10 Nov 2024

Rebecca

Had a great quick stay. Helpful staff

10/10

Exceptional

05 Nov 2024

Darlene

Convenient clean and pet friendly

Leisure Pet

2/10

Poor

02 Nov 2024

Mario

Beyond being outdated, there was black mold in the shower, multiple spiders crawling in the shower and sink, there were crumbs in the pullout sofa bed, and the heating/cooling system made the loudest humming noise that would only stop when the system was completely turned off.

Leisure Family_with_children

4/10

Poor

31 Oct 2024

JACOB

There was food and fingernails all over the carpet, walls had mold growing on them. Other then the desk staff who were very friendly, we ran into other staff who were not friendly and rude

Leisure Partner

2/10

Poor

30 Oct 2024

Tracie

Awful noisy and needs remodeled

Leisure Family

6/10

Pleasant

29 Oct 2024

William

The staff was friendly but i could barely understand what he was saying. They are in the progress of updating and used the pictures of the updated rooms to advertise. That wa misleading. My was was very outdated. It had cracks and holes. Visible stains on the furniture. A small tv. And all i heard all night was traffic outside.

Business

2/10

Poor

28 Oct 2024

Kimberly

It looks like they are getting ready to start renovations.
They should not be rent out ANY rooms with in the deplorable conditions of the rooms. My room looked like someone with animals had lived in the room.
Lampshades broken, carpet pulled up, stained, and bubbling, furniture with huge scratches and gouges. It was not in condition to rent out!

10/10

Exceptional

25 Oct 2024

Robert

Nice place no issues

Leisure Partner

2/10

Poor

22 Oct 2024

Yelena

Nothing

Family

10/10

Exceptional

18 Oct 2024

Jared

Clean & Very spacious room!! Delicious breakfast.

Leisure Family

10/10

Exceptional

17 Oct 2024

John

Close to casino,bar/restaurant

Leisure Family

2/10

Poor

14 Oct 2024

Jurudoe

Hotel is run down and dirty

8/10

Excellent

12 Oct 2024

Mike

Not worth the price, but still okay

You can see they are working on remodeling the hotel, updated key entry for rooms and building, fresh paint, but the rooms still need work, shower/tub is dated and needs some major updates. I don't see how this place is on average a $120 plus a night hotel with the current state of the rooms.

Business

2/10

Poor

12 Oct 2024

Mike

Showered with no hot water. Light was out at sink. Shaving in the dark sucked. The hotel is old and needs work and attention to detail. Not worthy of Holiday Inn brand. This visit sucked. Never again.

Lots of newer choices in the same area.

Leisure Family

10/10

Exceptional

11 Oct 2024

Heather

Loved every thing about it!

Leisure Family

10/10

Exceptional

09 Oct 2024

Kelly

I was there only for a quick one night stay. I really only slept and showered, but my bed and pillows were very comfortable and the water pressure in the shower allowed somewhat of a shoulder and head massage that helped ease a headache!

Leisure Self

2/10

Poor

04 Oct 2024

Justina

The family suite that I paid quite a bit extra for was not available when we showed up. This was after a 12 hour drive with 2 kids. They had given it to a wedding party and blamed it on me booking through Expedia instead of directly through them. They sent 3 adults and 2 kids to stay in a standard room. It hadn't even been cleaned since the last guest. Then I had to wait 30 minutes in line and they moved me to another room that wasn't a suite but they claimed it at least had a sofa bed. When we got to the room, it did not have a sofa bed. I then stood in line again for another 30 minutes and the assistant manager finally gave us a room with a sofa bed (but it was not a suite and did not have a separate bedroom, like was advertised and I had paid for). Then on the second night we got back to the hotel after midnight and our keys did not work to get in to our room. My children had to sit and wait for over 45 minutes while I stood in line to get the attendant to fix the the key.

I feel as though I should at least receive a partial refund as I did not get the room I paid for and for all the stress this caused on our family trip. I have been using expedia for over 20 years now for my travels and am questioning whether or not I should use it again.

Leisure Family_with_children

2/10

Poor

04 Oct 2024

Jeffrey

Holiday inn review

Door didn’t lock when you left your room wouldntt shut closed tight …No microwave in room , microwave in lobby didnt work . Balcony door got stuck with the dead bolt had tape around the door handle.No ice in the icemachine ..Service was extremely slow Stayed in room 252 on September 29,

Friends_and_family Family

6/10

Pleasant

29 Sep 2024

angie

The staff were amazing .. no hot water for my shower though .. the gym had no working treadmills an the pool an jacuzzi were closed

Leisure Friends

10/10

Exceptional

25 Sep 2024

Jessica

loved the country bar that was on the property!

Leisure Family

2/10

Poor

19 Sep 2024

Amy

Worst vacation ever

The place wasn’t that clean, inside pool was closed, hot tub was closed, gym had a nasty smell to it, NO ICE all the machines didn’t work, they made us wait 3 hours for our room and we just drove in a car for 7 hrs to get there, AC was broken had to switch rooms again, staff was rude.

Friends_and_family Family

10/10

Exceptional

29 Aug 2024

Catherine

The property and amenities were great. The food in the restaurant was very good

Leisure Partner

6/10

Pleasant

25 Aug 2024

Jennie

Under renovation!

Was very disappointed that the pool and fitness were under renovation….

Friends_and_family Family

10/10

Exceptional

22 Aug 2024

Nicolle

Nice stay

8/10

Excellent

19 Aug 2024

Johanna

We stayed here for 3 days, family of 4. Check in was easy and breakfast was absolutely delicious. So glad we added that to our package. Very close to Hershey park and Indian Echo Caverns. Our room was clean along with all the bathrooms and lobby. Only complaint was that we had a pull out bed and were not provided linens. When asked for was told to go to the front desk when we returned which ended up being late. Front desk gave us the wrong linens(2 flat sheets, a pillow and a tablecloth) and had to go back again to get the correct ones. There was also construction at the time of our stay which made parking challenging and there were no signs to find the outdoor pool. Overall worth the price and a comfortable stay for our short vacation.

Leisure Family_with_children