Name: Tru by Hilton Grantville
Address: 248 Bow Creek Road, Grantville, 17028, US

10/10

Exceptional

02 Aug 2026

Lisa

We just stayed overnight after spending the day at Hershey Park. The room was clean and the area quiet. I was expecting it to be louder on the floor due to other reviews but that was not the case. I would stay here again.

8/10

Excellent

02 Aug 2026

Marina

Stayed only for one night.
Very clean and new which is what I most like. Cleanliness is the most important feature for me and it was excellent in both the room and bathroom, as well as in the corridors, reception and breakfast area.
Breakfast was average.
We arrived at 4:30 pm tired and had to wait half an hour for the king-bed room cause they weren’t clean yet which is why this hotel gets 4 stars within it’s category because I think it’s a poor organization when anything like that happens (check-in is 3 pm).
Staff at reception was very average, nothing to say in particular.
Didn’t visit the pool or fitness room.
Overall, I’d recommend it as a comfortable and clean hotel.

4/10

Poor

02 Aug 2026

Jill

The hotel itself was nice and updated. The room was small and lacked some of the normal amenities most rooms offer but that was not an issue: Check in was horrible. The check in time was 3pm and there were no clean rooms when we got there at 3:25. We were told it would be 15mins. We did not get into a room until 4:10 which made things difficult especially with a pet. We had dinner reservations and a concert and getting into the room late caused us to be late for everything and miss the entire opening band. They were apologetic and said we would be compensated but we were not because we prepaid. They claimed to waive the pet fee but I not sure how that was possible when I paid the full amount already and was refunded nothing. In addition, they charged my credit card for incidentals to be refunded before they told me the room was not ready - which as ok with me. However, they ended up charging me a second $25 the next day. As of now, I have no refund for either. Overall the hotel itself was nice, clean, friendly staff. The overall experience was extremely disappointing an unsatisfactory, not what I expected from a Hilton brand hotel.

10/10

Exceptional

31 Jul 2026

Maria

Hotel meet all our expectations, clean, comfortable, accesible.

4/10

Poor

30 Jul 2026

Daniel

Aside from the claustrophobic room, the one thing that destroyed our visit was feathers. We called ahead to be sure there were no down pillows or comforters because of a severe allergy. They assured us that the room would be without feathers. As we checked into the room after a long day, we found down in all the pillows. The front desk took no responsibility, said there was no note about it, but did find us two polyester pillows. But just like cat dander or peanuts, there is always some residue of feathers. So, the visit was a bust from the start with arguments and sneezing. Bye, bye Tru.

8/10

Excellent

29 Jul 2026

Lindsa

Very convenient location,room was clean and well stocked with all the basics.
Will definitely stay there again

10/10

Exceptional

27 Jul 2026

Linda

All good

10/10

Exceptional

26 Jul 2026

Brandon

Excellent place to stay. I haven't been to this good of a hotel in many years. The staff were friendly, the place and room was very clean and tidy, and the breakfast was delicious. Highly recommend! Only 10 minutes to Hershey Park.

10/10

Exceptional

25 Jul 2026

William

Good place to stay.

10/10

Exceptional

24 Jul 2026

Jennifer

Room was really clean and in good conditions. Staff were polite and helpful. Close to Hershey park, excellent for those who check in late at night.

10/10

Exceptional

21 Jul 2026

Katherine

Great stay , clean place

10/10

Exceptional

19 Jul 2026

Ron

Clean room and enjoyed meeting and hanging out with people in the lobby

8/10

Excellent

18 Jul 2026

Holly M

Clean room, modest functionality, and features, continental breakfast was decent, I’m used to staying at Doubletree and Embassy suites so this was a little step down. But everything was OK.

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

Tricia

Room was clean but really didn’t have a lot of hot water in the shower.

Partner

10/10

Exceptional

14 Jul 2026

Melanie

The staff was very helpful and friendly. The breakfast was great and it was a very clean hotel.

Family_with_children

10/10

Exceptional

12 Jul 2026

Kim

Stayed here a weekend for a concert getaway and it was great! Will definitely be back again for our next show in the area.

Partner

10/10

Exceptional

11 Jul 2026

Greg

This was our second time staying at the property and it was once again, a wonderful experience. Everything is so clean and well maintained and the entire staff is so pleasant, helpful, and just beyond positive and accommodating. The rooms are just so clean and well organized. We have nothing but good things to say about this property. Please continue to do the outstanding job that you folks are doing. Well done!

Partner

10/10

Exceptional

08 Jul 2026

Bobbi M

Always try and stay at Tru the rooms are always clean staff very friendly and helpful!

Partner

6/10

Pleasant

07 Jul 2026

Michael

Just fine

Partner

8/10

Excellent

07 Jul 2026

Sheila

Very friendly and helpful staff. Tidy, very clean hotel. Staff always available. Great location. Spacious rooms. Close to everything and easy access. Loved the snacks and drinks available at all hours in the mini market. Breakfast was great. Plenty of well lit parking. Pets were not annoying at all. Loved the super cold AC!

Self

10/10

Exceptional

07 Jul 2026

Kelly

Staff was friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

PATRICIA

This was our first time at a Tru hotel and we were very happy with our experience. We would definitely stay at a tru hotel again. There wasn't anything we would complain about. Hotel was clean and staff very nice and accommodating.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Hugo

Manager

10/10

Exceptional

05 Jul 2026

Judith Angelica

The room was clean and organized. I recommend this hotel since it’s well maintained and it’s close to Hershey park making it convenient for those planning to travel there.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Scott

Ok hotel

Family_with_children

8/10

Excellent

04 Jul 2026

Mariglen

Overall, a convenient option for families. The staff is very responsive and helpful. The rooms were very clean and well-stocked. Decent warm breakfast. We appreciated the 24/7 coffee/tea bar and common space with lounge chairs and games. Located about 15 minutes from Hershey Park, the hotel was in a quiet area.

Family_with_children

10/10

Exceptional

03 Jul 2026

Charles

All good

Partner

2/10

Poor

03 Jul 2026

Cristian

horrendous establishment. Had no use of my second room until granted access at 11:20 at night. Mismanaged and poor attitude staff. Truly not sure how these people have jobs in hospitality. Never staying here or a Hilton

Family_with_children

6/10

Pleasant

28 Jun 2026

Donna

The room was not cleaned (short staffed) but the front desk readily gave us clean towels and an apology. The shower floor was very slippery with a few errant pieces of rough tape place haphazardly in the floor. Front desk suggested we put a towel on the floor for safety. The rate of the room is great and I appreciated that, but the airco vent was right next to the desk which made using the desk uncomfortable with cold air blowing on you. Generally, the room was too small for us to comfortably move around. The bedding and pillows were lovely, the breakfast options were just fine and lovely that this is included in the affordable rate.

Partner

10/10

Exceptional

28 Jun 2026

Andrea

Nice place!

Family_with_children

8/10

Excellent

27 Jun 2026

Charles H

It was comfortable, clean and close to the Hershey Arena. My husband reacted to whatever cleaning products were being used. Not sure how to correct that issue. Breakfast was good. Good coffee, tea and chocolate available 24/7 and that area was very clean. Easy on/off to rte 81 ample parking.

Partner

8/10

Excellent

25 Jun 2026

Michael

Sooooo... I decided that I have outgrown the Tru hotels, by no fault of their own. It literally felt like I was walking into a dorm room. The room was SO small with zero frills. Cords hanging out and everything was just not it. The bedding isn't soft. It was clean and all of that and the staff was nice, so that was good. The breakfast was meh. Some kids felt like coughing all over it, so that was a bonus ha ha We ended up at the gas station across the street. So, over all the place was good, I just moved on.

Partner

4/10

Poor

24 Jun 2026

Greg

This property has an every other day cleaning schedule. Asked to have my room cleaned and was told it would be taken care of. I returned from Hersheypark to dirty room and wet towels. I had to empty trash and get towels and make beds. Nit what I exoected when i book the Hilton brand.

Family_with_children

10/10

Exceptional

23 Jun 2026

Julie

Easy to access from highway, friendly staff, breakfast was great. Room clean and comfortable, great shower, we liked the space in the room.

Partner

10/10

Exceptional

22 Jun 2026

Katrina

The property and room were very clean, bright and inviting! We loved all of the bright colors signage. The room was very compact but the bed was very comfortable. Definitely a great place to stay for an overnight trip.

Partner

10/10

Exceptional

19 Jun 2026

Jessica

Clean room, polite helpful staff . I will def stay again

Friends

10/10

Exceptional

18 Jun 2026

David

Complex, amenities and room were clean and comfortable. Breakfast had a variety of options. I’d definitely stay there again.

Self

10/10

Exceptional

18 Jun 2026

Troy

Great place to stay for a night or weekend trip

Self

10/10

Exceptional

15 Jun 2026

Jacques

Hotel bien placé. Personnel courtois. Chambre très propre. Bon déjeuner.

Partner

10/10

Exceptional

15 Jun 2026

Jennifer

Súper easy check in and check out. Staff were very friendly. I only got to breakfast one morning, but it was pretty good. The coffee was surprisingly good for a hotel.
Room was clean and easy to access. I had forgotten my shampoo and soap so I was grateful for the products provided in the shower. They seemed high quality and smelled good.

Self

10/10

Exceptional

13 Jun 2026

Chrissy

Clean new hotel and updated. Quiet area close to restaurants and Hershey.

10/10

Exceptional

12 Jun 2026

larry

Was

10/10

Exceptional

12 Jun 2026

Shawn

The room was very clean. I didn’t have breakfast but they had good coffee. The parking was easy and didn’t feel busy or unsafe. I only stayed one night but I have no complaints.

Partner

10/10

Exceptional

12 Jun 2026

Whitney

Would definitely stay again. Very clean and beds were comfortable.

Partner

6/10

Pleasant

12 Jun 2026

Edmanuel

No very clean, not a lot of space, no microwave and a tiny fridge. Hot water was a hit or miss.

Partner

10/10

Exceptional

11 Jun 2026

Brenda

Had a great stay. Recommended for a more contemporary crowd. Two elderly ladies are more accustpomed to old schull dressers and closets. Breakfast was nicely presented. Also could have used some sort of crackers at the market .

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Eliezer

Good place but not that close to food amenities.

Family

10/10

Exceptional

09 Jun 2026

Jason

Everything was exceptional. Clean stylish rooms, good breakfast and easy access to Interstate 81. Only negative was the size of the room. Worked fine for 2 people but not very big.

10/10

Exceptional

09 Jun 2026

Kim

Clean and very maintained

Partner

6/10

Pleasant

08 Jun 2026

Melissa

Very clean hotel. Newly upgraded. Clean rooms and lobby. Plenty of parking. Breakfast was not even up to regular hotel breakfast standards which are pretty low. It was very small, one counter of items, no yogurts, no pastries etc but the staff was very on top of keeping it clean and stocked. The housekeeping supervisor wasn’t the most professional at all. Spent a lot of time on the phone holding up the elevators. He also forgot about our room change since our original room was not ready. We were woken up very early by the housekeeper, who was very pleasant and apologetic but we would have really liked to have slept in. Could be an excellent hotel. This visit was not excellent.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Robin

Very nice room, a little on the small size but ok.
Breakfast wasn't the best I have had

Pet

10/10

Exceptional

07 Jun 2026

Whitney

Clean

Family_with_children

8/10

Excellent

06 Jun 2026

Mechelle

Breakfast was horrid. But my room was clean and it was pretty quiet

Self

10/10

Exceptional

05 Jun 2026

Amy

Everything was great

Partner

10/10

Exceptional

02 Jun 2026

Avidan

Everything was perfect

Partner

10/10

Exceptional

02 Jun 2026

Beverly

Hotel was clean. Staff was helpful.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Toni

Everything was very clean and nicely decorated. The staff was very kind. Not as sound proof as I’d like, but overall a great stay.

Partner

10/10

Exceptional

30 May 2026

ELANGO

Short stay but really enjoyed the facility and breakfast was also good with regular refills.

6/10

Pleasant

29 May 2026

Dale

Friendly and helpful staff. The rooms are very small and narrow and the laminate floors were starting to come up. They were installing new locks on the doors and the programming wasn't working properly so we did have to wait for the guy to program the lock. But again ALL of the staff were friendly and helpful

Friends_and_family Family

10/10

Exceptional

26 May 2026

Mark

The hotel was clean, all the staff were very pleasant and the location was convenient to everything we wanted to do in Hershey, Grantville and Harrisburg.

Partner

10/10

Exceptional

25 May 2026

Mark

All around good place to stay

Partner

10/10

Exceptional

25 May 2026

Ying

Good for stay with kids

Family_with_children

10/10

Exceptional

24 May 2026

Phaneendra

Very good

Family_with_children

10/10

Exceptional

23 May 2026

Vera

Very clean

Friends

10/10

Exceptional

20 May 2026

Jacquilyn

Located right of the highway. Clean, quite and relaxing.

Family

8/10

Excellent

19 May 2026

Michelle Ann

Great spot a short drive to everything.

Family

8/10

Excellent

18 May 2026

Olivia

Would have given 5 stars but the rooms were a little small, but nice. Mirror lighting could have been a little better (

10/10

Exceptional

17 May 2026

Ron

Very clean perfect as always

10/10

Exceptional

17 May 2026

Janet

Room was clean. Staff was helpful. Parking was great!

Partner

6/10

Pleasant

14 May 2026

Robert

Rooms were very small. Not as clean as I expected for a Hilton property. Staff interaction at front desk was not very courteous. Would not stay here again.

Family

10/10

Exceptional

10 May 2026

Eugene

Breakfast was good and plentiful

Michael was wandeful and very helpful

Family

10/10

Exceptional

10 May 2026

Lisa

Clean

8/10

Excellent

09 May 2026

John

The room was I did not eat breakfast at the hotel food did not look appealing

10/10

Exceptional

02 May 2026

David

Very nice room and property, pleasant staff

Partner

10/10

Exceptional

28 Apr 2026

martin

Has everything you need. Simplistic approach with very neat place. Love the ease of in and out and back on the road. Breakfast was nice.

Partner

10/10

Exceptional

28 Apr 2026

Stephen R

Everything you need for an overnight stay👍

Partner

10/10

Exceptional

28 Apr 2026

Dmitry

Great location

Partner

10/10

Exceptional

27 Apr 2026

Anthony

The Tru in Grantville is very nice. Its clean a pretty good value. The only issue is that the building seems to be built with inferior materials which makes the floors rather noisy. Other than that, the staff are great but they always forget to offer us water and snacks when we check in.

Partner

10/10

Exceptional

27 Apr 2026

Sarah

Was impressed with the cleanliness and the amenities. Breakfast was above average. Would definitely stay again

8/10

Excellent

26 Apr 2026

Juan

Overall great hotel...would stay again. Good experience.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

JOSEPH

very clean and quiet. the hvac should run steady , when not running the room gets stuffy quickly

Self

10/10

Exceptional

24 Apr 2026

Mohammed

Clean, convenient, and safe

Self

10/10

Exceptional

23 Apr 2026

george

Very modern and clean. Small rooms but everything you need is there. Great showers. Breakfast was mediocre. Overall stay for one night was quite and comfortable!!!

Self

2/10

Poor

21 Apr 2026

Tarek

As a long-time Hilton Honors member who has stayed exclusively within Hilton brands since childhood, I found the overall experience to be significantly below expected standards of hospitality, professionalism, and brand conduct. There appeared to be a lack of effective managerial oversight on-site. The general manager was frequently observed in close informal association with staff, with no visible intervention or correction of inappropriate conduct. The overall environment suggested a normalization of unprofessional behavior rather than active enforcement of hospitality standards. In multiple instances, staff behavior toward guests appeared dismissive, and at times crossed into conduct that could reasonably be perceived as bullying or mocking. Guests were at times informed that they should clean or maintain their rooms beyond standard expectations for hotel stays, which is not consistent with full-service hotel operations. Taken together, these issues reflect a broader breakdown in service delivery, staff training, and adherence to brand standards. The experience did not align with the expectations associated with Hilton Honors membership or Hilton-branded properties. A front desk staff member directly addressed the child in a disrespectful manner and referred to her as a “liar” in relation to a minor issue involving a paper plate. Regardless of the context, this interaction was inappropriate and not aligned with acceptable standards of guest relations and its re: a minor.

Family_with_children

2/10

Poor

21 Apr 2026

Tarek

I have been a Hilton Honors member for years and have stayed at Hilton hotels since I was a child. I have never experienced anything remotely close to this. This hotel does not reflect Hilton’s standards in any way, it felt more like a chaotic, unregulated environment than a professional hospitality establishment. To make matters worse, guests are expected to go beyond normal tidying and essentially clean up after themselves, with staff stating that overnight guests should maintain the room “as they would at home.” That is not what anyone expects when staying at a hotel, especially not at a Hilton property. What’s even more frustrating is the apparent lack of leadership. There is no visible management presence aside from a general manager who seems disengaged and overly familiar with staff, contributing to the unprofessional culture rather than correcting it. There is no sense of accountability, organization, or hospitality standards being upheld. Communication was also a major issue. There were significant language barriers with both front desk and housekeeping staff do not speak a word of English, making even simple requests extremely difficult. At no point did it feel like guest comfort or service was a priority. I am extremely disappointed by my experience at this hotel. The overall environment of the hotel felt chaotic and hostile. Staff members, including front desk and housekeeping, were frequently loud in the lobby, openly speaking negatively about guests.

Family_with_children

2/10

Poor

21 Apr 2026

Tarek

The level of unprofessionalism displayed by the staff was shocking and completely unacceptable, especially for a property operating under the Hilton brand. Most concerning was how my 7-year-old child was treated. A receptionist called her a liar over a paper plate. Speaking to a child in that manner is beyond inappropriate and reflects a serious lack of basic decency and training. The overall environment of the hotel was chaotic and hostile. Staff members including front desk and housekeeping were frequently loud in the lobby, openly speaking negatively about guests. This behavior appeared to be reinforced by the general manager, who seemed overly familiar with staff and did not intervene in fact, it felt as though this conduct was tolerated or even encouraged. At times, staff were making fun of and speaking in a way that came across as bullying toward guests. There were significant language barriers with both front desk and housekeeping staff, making even simple requests extremely difficult. At no point did it feel like guest comfort or service was a priority. What’s even more frustrating is the apparent lack of leadership. There is no managers there aside from a general manager who seems disengaged and overly familiar with staff, contributing to the unprofessional culture rather than correcting it. There is no sense of accountability. Housekeeping staff were eating breakfast in the lobby during and taking up seating from guests. guests are clean the property themselves.

Family_with_children

8/10

Excellent

21 Apr 2026

Rees

Excellent stay
Breakfast was very good

Self

10/10

Exceptional

21 Apr 2026

Deborah

It was a great stay especially it being so child friendly

10/10

Exceptional

20 Apr 2026

Charles

All good.

Partner

6/10

Pleasant

19 Apr 2026

Nora

Good place to stay for one night. Smaller than typical hotel rooms but has everything you need and comfortable bed. My only complaints are the shower leaked onto the floor, the breakfast buffet was poor and the reception desk could not give us change to be able to tip the staff when we left. We ran into this at another hotel we stayed at recently. I realize everyone now uses credit cards so I guess we now have to put it on the credit card. However who is going to take the time to do that when they are quickly checking out OR they don't want us to tip the cleaning staff anymore????

Family

10/10

Exceptional

19 Apr 2026

Michael

Breakfast was good and our room was nice and clean and quiet.

Partner

6/10

Pleasant

17 Apr 2026

marty

Was not offered free welcome package the two bottles of water and a snack. The hotel staff spoke broken english and could not understand her ! Probably wont stay here again

Family

10/10

Exceptional

16 Apr 2026

Susan

Clean room and nice staff

10/10

Exceptional

15 Apr 2026

Susan

We’ve stayed here a couple of times. The staff is welcoming, the rooms are clean, the beds are comfortable and it has easy access to I-81.

10/10