Suburban Studios Orlando - Ocoee/Winter Garden

United States , Orlando Area - Florida - FL
Ocoee-FL, 11241 W Colonial Dr
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75 reviews shown

2/10

Poor

07 Mar 2026

David

STAY AWAY!! The moment I walked into the room, I could tell it hadn’t been properly cleaned. The air smelled stale and dirty, but after a long drive and an exhausting night, I tried to stay hopeful that it would be decent enough for one night - not to mention I'd also had a young kitten that was in distress! Unfortunately, that hope disappeared almost immediately when I saw German cockroaches running across the walls and floor. It was disgusting. There were also signs of other guests’ waste left behind, making it clear that no one had taken the time to properly sanitize the space.
On top of that, I felt uncomfortable when I arrived because there was a lot of drug activity taking place among residents outside. It didn’t feel like a safe place to be.
When I brought my concerns to the staff, they offered to move me to another room, but that one looked just as bad. By then it was close to midnight, and instead of helping me find a reasonable solution, the staff gave me attitude about wanting to leave.
Looking back, it’s no surprise the parking lot was practically empty. Anyone who had the option to drive away and stay somewhere else probably did!

Pet

6/10

Pleasant

27 Feb 2026

charles

old smelly loud people in hallways making noise.

8/10

Excellent

20 Feb 2026

lloyd

Spotless but no phone to reach front desk. Also the bath was noisy and had to be turned off at bedtime

Self

2/10

Poor

17 Feb 2026

Sarah

Rooms were disgusting!! Place needs to be redone!

Family_with_children

8/10

Excellent

15 Feb 2026

Janice

No ! Good Thanks friendly staff .

Family

10/10

Exceptional

13 Feb 2026

Jonathan

Great

10/10

Exceptional

12 Feb 2026

Orlando

Very friendly staff, clean rooms with lots of room

Partner

4/10

Poor

08 Feb 2026

Ramon

Room service did not bring clean towels each day plus had to go buy toilet paper because front desk could not get any at night and Tuesday morning the room attendants did not bring towels or toilet paper and so was out so I bought some and asked for a roll on Wednesday from housekeeping.
Wednesday night a guest checking in across from me had an agressive dog that lunged at me and so I merely said you should keep better control of your dog and guy got beligerant and lady apologized and was sweet but others got involved as she acted like I attacked her and all I said was that mam if your husband has nuerological or mental issues he should not be in charge of an agressive dog if he can't control it.
She made excuses for him saying it was health related and I told her I am dying of rare blood cancer but I 2as not rude to either of you until her husband told me fu when he let the dog lunge to my door?
Besides that their cable telivision was barely 20 channels you get with an antannae. And WIFI did not work at the end of hall next to stairwell where my room was and I asked about it as it was not working and reply was it is working at the front desk so not sure what to tell you? They did not care.

Partner

6/10

Pleasant

08 Feb 2026

Andrew

Staff was great but the bathroom was in need of cleaning.

Partner

2/10

Poor

24 Jan 2026

Jeffrey

Following a conflictual reception, the hotel manager gave us a thorough dressing
down rather than listening to our concerns.I have never been talked to in this manner in any hotel anywhere

Leisure Partner

6/10

Pleasant

24 Jan 2026

anthony

yes

Leisure Partner

2/10

Poor

24 Jan 2026

Nico

Roach infested, staff member gave us a room she was not supposed too. Then went to ask for another room which they did not want to give at first and that room also had multiple mini roaches. Customer service terrible they refused to give any refunds when we asked for one.

Family

2/10

Poor

01 Jan 2026

Danitra

Do not stay here..Very bad experience I drove over 13hrs to get with my kids and the rooms had roaches and I got moved to another room on different floor and same thing roaches..
Roach infested..!!!!😡😡😡

Family

2/10

Poor

29 Dec 2025

Eric

Room had a used condom wrapper on the floor when I walked in. Enough said

Partner

4/10

Poor

23 Dec 2025

Mauricio

Room not Cleaning not hot water

4/10

Poor

14 Dec 2025

Bruce

Fortunately, I did not take my wife on this trip.
On check you sign a paper detailing how much it will cost you if you steal anything in the room (shoer curtains, lamp, etc. Tells you all you need to know. Adequate and comfortable place to sleep but extremely basic feeling. Paint chipped. Low quality contents. (Towels were surprisingly nice.).
In summary adequate and acceptable if you have low expectations.

Business

2/10

Poor

10 Dec 2025

Leighton

No remote no contact to front desk

2/10

Poor

01 Dec 2025

Rashard

I never checked in but someone on staff checked me in. The policy states that if you aren’t able to make it they will charge you for 1 day. This wasn’t the case the charged me for the entire stay and stated the room is here if you show up. I called the day of my trip to inform them that I wasn’t going to be able to make it but no one answered or called me back. When I finally got in contact with them they refused to refund me the money and even charged me a deposit for my stay (I never checked in). Please look else where because this place will take your money and refuse to refund it. STAY AWAY FROM THEM!!!!!!

Business Self

2/10

Poor

29 Nov 2025

Nadia

Unfortunately there was no daily cleaning I had 5 days stay …Roaches in the room. I asked for clean towels and they charged me, hallway smells like weed

Leisure Family_with_children

2/10

Poor

27 Nov 2025

Rachel

had a very disappointing experience at Suburban Studios in Orlando. The room was filthy, and I encountered roaches, which made my stay extremely uncomfortable. The overall cleanliness was unacceptable and not what I expected. I would not recommend this hotel to anyone looking for a clean and comfortable stay.

Family_with_children

8/10

Excellent

18 Nov 2025

Orlando

Clean rooms. Friendly staff

Partner

2/10

Poor

16 Nov 2025

Kimber

Room, staff, ammenities! You name it, was the absolute worst place i have ever stayed in! Room was filthy, i had to get cleaning supplies and clean it myself before i could even sit anything down in the room. Staff refused me the wifi password.

Friends_and_family Family

8/10

Excellent

13 Nov 2025

Orville

Room was clean staff was helpful

2/10

Poor

10 Nov 2025

Melinda

I love Lil Boosie, but I didn't like to hear him all night from the next room. It was from midnight through 4:45 am nonstop. All I can say is Lil Boosie has a super fan in Ococee.

4/10

Poor

08 Nov 2025

Jonathan

Felt rundown and poorly maintained. staff wasn’t particularly friendly and room felt shabby, sticky and with an odor. I won’t be back.

2/10

Poor

07 Nov 2025

Jacob

We found roaches in the room the floor was unswept there was something jammed in the outlet service was po or I had to ask for towels multiple times barely any of the staff spoke English

Business Family

2/10

Poor

26 Oct 2025

Nicole

People screaming and fighting all night long. Couldn’t sleep for more than 2 hours at a time.

Leisure Partner

2/10

Poor

19 Oct 2025

Odille

Room were ok but roaches are everywhere, hallways smells like smoke and people are smoking everywhere,and when you try to drive through there people playing soccer ball in the parking lots plus when you try to get to your room you will be lucky if your room keys work: my whole 2 nights over there wasn’t great.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

kimberly

We checked in at 830 pm its was quite room was clean, we slepted good on. The bed, right off turnpike easy to get to

Partner

6/10

Pleasant

18 Oct 2025

Latrever

Hotel was ok. Not very updated. We had a quarter roll of TP when we checked in and had to go to the front desk for another roll. Had a weird smell to it from the elevator to the room.

Friends_and_family Family

2/10

Poor

12 Oct 2025

motichand

Elevator broke down during entire stay. Had to walk up and down three flights of stairs multiple times.
Large roach crawling around the room. Barely a trickle of hot water.
Musty room odor.

8/10

Excellent

29 Sep 2025

Greg

Toilet seat was loose. Fridge was not level and it was not cold. We did book minutes before our arrival. Almost no toilet paper. I didn't see any extra.

Partner

2/10

Poor

28 Sep 2025

Blondine

Place smell like weed bad experience room smell bad

Family

4/10

Poor

28 Sep 2025

Michael

Key card failed 4 times on first attempted room assignment, finally (my insistence) got it right with another room whose card key system actually worked. Room had an overpowering smell of bad, low-quality industrial (\"cleaning\"??) chemicals. Floor in room was filthy, turned white socks brown within 2 minutes. If you're accustomed to decent hotel rooms, this place is not for you

Leisure Self

10/10

Exceptional

26 Sep 2025

Hantz

Great

4/10

Poor

26 Sep 2025

Aisha

The phone didnt even have a cord in the room to call down to the desk. No pool towels loud guests at all hours of the night. The water in the hotel smelled like pond water. The only thing i liked was our private bathroom

Business_and_leisure Partner

6/10

Pleasant

22 Sep 2025

Gitane

I like the remodel of the hotel. What I didn't like is once I left my neck was itchy with bumps from the sheets and pillow. I don't think it was watched or clean.

Business Self

6/10

Pleasant

20 Sep 2025

Ricardo

There were a dead roach at the bathroom door at my arrival. Ine of the towels had a double red stain......

Self

10/10

Exceptional

07 Sep 2025

T Steven

Great property and excellent staff!

Leisure Partner

8/10

Excellent

05 Sep 2025

Maria

Recent Stay 8/31 thru 9/2

I love the area where the hotel is located. Very quiet and plenty of places to eat.
This is my second time staying at this hotel and I have to say it would continue to stay there again.
The only set back was that maid service does not come to your room to check if you need any supplies like tiolet tissue. I had to go to the front desk to ask for one because my room had run out.

Self

6/10

Pleasant

24 Aug 2025

Shauneen

Spend the extra and stay at Hampton Inn

We arrived at the hotel at 10:30 PM. The receptionist barely acknowledged us. We were handed our keys and told our room number. We went to our room and attempted to get in. The keys did not work. I went back down to the receptionist and was told that the keys were right. I went back upstairs tried the keys again, they did not work. Went back down and again the receptionist argued that the keys were fine. She sent another employee up with us to try and figure out what was going on, come to find out she had written the wrong room number on our key holder. There was no apology or even an acknowledgement of her error. The room was what I referred to as lipstick on a pig. The tile work in the bathroom was horrific. There’s no shelf in the shower to put anything on. It is just the basic standard Vinyl surround. The bed is covered with plastic wrap so every time you rolled over, you felt like you were in a bag of Fritos. Definitely will not be staying again very disappointed oh, and on Hotels.com. It said breakfast was included. There was no breakfast.

Partner

10/10

Exceptional

17 Aug 2025

kimberly

Rooms are clean, could use some extra pillows

Leisure Partner

10/10

Exceptional

15 Aug 2025

Michael

Nice simple place, clean, quiet and a great price.

Leisure Self

10/10

Exceptional

14 Aug 2025

Guadalupe

Room was modern and comfortable.

Leisure Partner

6/10

Pleasant

14 Aug 2025

John

Check in seemed a bit difficult as receptionist was hard to understand her English( guessing she was Hispanic). We were a bit surprised to have to pay $3.50 more for “city tax”-seems like usually all taxes are added in when purchasing on line.?..room was basically nice but floor was filthy!

Leisure Partner

6/10

Pleasant

09 Aug 2025

Ramon

Night clerk was feally nice. Room had roaches(just 2) one in bathroom and one by ac/heat controls.
No toilet paper.
Room setup was nice though and loved the mini kitchen setup. Bed was comfortable

Leisure Self

2/10

Poor

08 Aug 2025

Sebastian

Me cobraron el dinero de la reservación y cuando voy no le sale en el sistema que tengo habitacion

Business Family

10/10

Exceptional

08 Aug 2025

Sebastian

6/10

Pleasant

06 Aug 2025

Lisa

Staff was friendly.

8/10

Excellent

03 Aug 2025

Christina

Nice for one night stay

Lady at the front desk isn’t winning any personality awards anytime soon! Step off the elevator, to a non smoking floor, met with cigarette smoke smell. AC worked really well. Nowhere to place shower items in shower. Bed was actually pretty comfortable. Ice machine noise was annoying late into the evening. Shower water didn’t get very hot. Shower stream was light.

Partner

10/10

Exceptional

02 Aug 2025

Guadalupe

Clean and great customer service. Will definitely return.

Leisure

6/10

Pleasant

29 Jul 2025

Deanna

Decent hotel in a relatively nice area. Hotel staff greeted coming in, however it is an older building with those type of issues. The smell of marijuana filled the halls in spite of it being a non-smoking hotel; of which was disappointing. Minor things to fix of which I do believe they will.

Leisure Family_with_children

2/10

Poor

24 Jul 2025

Genel

Didn't have curtains. Furniture was beat up, and the room smelled

10/10

Exceptional

23 Jul 2025

Jimmy

Great stay

10/10

Exceptional

23 Jul 2025

Jimmy

Was nice and quiet, sofe beds and safe parking

Leisure Pet

4/10

Poor

21 Jul 2025

Nancy

It was nice. The pillows were hard as rock and noisy at night. The hallway smelled.

Leisure Family

10/10

Exceptional

21 Jul 2025

Jimmy

Well lite, quiet, safe parking, and very clean

10/10

Exceptional

21 Jul 2025

Jimmy

Well lite, secure and very clean.

Leisure Partner

4/10

Poor

20 Jul 2025

Vernon

Well to begin with i know check in is at 3 i arrived at 2:45 and was told there where no rooms available that was clean at the time to checkbackin like 20min. Then once checked in went to take a shower and released we had no wash cloths so went back to the front desk and the lady told me she would have someone bring some to the room so we sat and waited for like 20 min and i went back to the front desk to find there had been a shift change and the lady that was working the front desk never told anyone that we needed wash clothes so the lady that was working the desk now went and got them for me she was very attentive and friendly unlike the the first lady was.well ten after me and my son got back from dinner he used the restroom and the toilet backed up and we had to have them come plunge it well it wasn't really clean water in the toilet if you know what i mean and the gentleman just let the water drip on the floor all the through our room from the bathroom to the door. Finally we get to bed gotta be up early for my son's fishing tournament so gotta get up around 4 in the morning well got woke up to what sounded like a frat party screaming yelling banging loud music the hole 9 so i tried calling the front desk and of course no answer so i tried going back to sleep witch didn't happen. I really liked the size of the room but out of all the hotels I've stayed in this was by far the worst experience I've ever had and will not be returning to this location

Business Family

2/10

Poor

20 Jul 2025

Veronica

everything was awful

Leisure Family_with_children

10/10

Exceptional

19 Jul 2025

Jimmy

The overall condition of property, inside and out was Stephanie and ASHLEY 5star. Well lite and secure parking , rooms are very clean, and spacious. Stove top, microwave and fridge , and bedding and mattress where just right.

10/10

Exceptional

09 Jul 2025

Tirrel

Great place to stay

8/10

Excellent

07 Jul 2025

David

Nice clean property. I would Recommend.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Jessi

Service was fast

6/10

Pleasant

15 Jun 2025

The room has bad slightly smell

Leisure Family

4/10

Poor

08 Jun 2025

Elizabeth

The property looks nice but, our rooms AC didn’t work … and we had to change rooms second night there at 3 am … it was hot !

Leisure Family_with_children

2/10

Poor

08 Jun 2025

Iris

Hotel was disgusting. Checked out after first night. Had an odor…. Not sufficient light.

Friends_and_family Friends

2/10

Poor

02 Jun 2025

Robin

The room smelled horrible for it to be non smoking and had roaches in it. The king size bed had 2 toddler pillows and there was not enough wash clothes and towels . We had to constantly ask for clean ones. Staff was friendly. Never again .

10/10

Exceptional

31 May 2025

Eugene

Great!!!!

Business Partner

6/10

Pleasant

17 May 2025

Anthony

internet was slow, coverage not so good. the tv’s require it to work.

Friends_and_family Family

8/10

Excellent

16 May 2025

Gail

When I first drove up to the property, I thought I might be sorry that I had selected the Suburban, but I was pleasantly surprised instead. Although the property is in serious need of updating, and the rooms are dark and old-fashioned, it was oddly comfortable. Because of its extended stay classification, the rooms are relatively large and have a full-size refrigerator, along with a sink, and cooktop. For an old building, our bathroom was freshly renovated and very clean, and the beds were oddly comfortable. I had spent a week traveling from South Florida to Winter Garden, and without hesitation, I can say that my most comfortable night’s sleep was at the Suburban. It was even more comfortable than the three nights I spent at the Hyatt in Boca Raton! My biggest pet peeve with any hotel is that I like the room cold while I sleep, but most hotel A/C’s cycle down at night and I end up sweating. Surprisingly, this was not the case at the Suburban. The room stayed cool all night, allowing me to sleep through the night comfortably, whereas I was sweating at the Hyatt. If you’re looking for a shiny, fancy hotel, this is not the place, but if you’re looking for a relatively inexpensive place to spend a couple of nights, it was definitely acceptable.

Business_and_leisure Family

8/10

Excellent

15 May 2025

Hugh

Wonderful visit except .....

Overall the stay was excellent, except for the need to leave a $100 security deposit that would not be returned until the reviewed the room condition and determined if I took anything that belonged to the hotel. This was very insulting as I am a handicapped senior citizen (81 years of age) staying in a handicaped room. In addition, the deposit would not be returned to my credit card for several business days. This is even more insulting.

Self

8/10

Excellent

10 May 2025

Deon

Nice extended stay place

Stayed a few weeks. Staff is Great.

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Lil