Name: Mandarin Oriental, Prague
Address: Nebovidska 459 Mala Strana, 459/1, Prague 1, 118 00, CZ

10/10

Exceptional

21 Jul 2026

Michael

Awesome location and property

10/10

Exceptional

06 Jul 2026

DENNIS

Staff was great.

Self

4/10

Poor

20 Jun 2026

Zviad

30 degrees ac did not work properly. Long waiting time at only elevator that I could use, due to the fact, that staff members were using it non stop. Cars parked close to the entrance and breakfast terrace had their engines running, so I had to enhale all their exhaust gases.
Slow service during breakfast.
In general, nothing that gives you an impression, that you are in luxery hotel. Mandarin Oriental is my favourate chain, but this time it was very disapointing.

Friends

10/10

Exceptional

12 May 2026

Karin

Great hotel! Location is amazing close to old town but in a very quiet area. The staff and service were excellent. Some of the furniture in the room was a little dated and the bed was too firm for me. Overall great place to stay in Prague!

Partner

10/10

Exceptional

03 May 2026

amit

Sandra made my stay even more special .

Self

10/10

Exceptional

05 Mar 2026

Iohn

Great property and location

10/10

Exceptional

15 Feb 2026

Michael

Staff are really exceptional and make the whole experience brilliant. Restaurant and spa are also very good.

Leisure Partner

6/10

Pleasant

14 Nov 2025

Parminder

The Restaurant let us down by delaying our order and keeping us waiting for 40 minutes due to a technical delay in the kitchen. The staff did go into service recovery mode, which was great to see, however it did spoil the whole occasion as I was celebrating my birthday dinner. Also, when arranging an early morning airport transfer, we were promised a food box to take with us at 4 am. Upon checkout, the food box never arrived! Not a major issue, but if you say something, then honour it.

Business Partner

10/10

Exceptional

11 Nov 2025

James

Seldom does one rave, a modern-day verb, in such glowing terms about any hotel, more's the pity, but the MOP really is wonderful. The hotel is, perhaps, not quite up to the normal glitzy MO standard but that matters not and, in my opinion, it's an advantage. I love the idea of a former monastery being the location of any hotel and the MOP, formerly known by its acronym, Monastery Of the Passion, is so charming and so understated. Comfortable, well-situated and well-staffed. It is this latter word, dear reader, that means the most

8/10

Excellent

27 Oct 2025

Gail

We had a night dinner when I arrived. It wasn’t good at all

Leisure Friends

10/10

Exceptional

25 Aug 2025

ricardo

It was really an outstanding experience

Leisure Family

10/10

Exceptional

30 Jul 2025

janine

Not far from Charles bridge.

10/10

Exceptional

14 Jul 2025

Debbie

Highly recommend

A really lovely hotel in a great location. Staff extremely friendly and helpful. Room immaculate and opened up onto a small terrace overlooking a beautiful courtyard. Food in both restaurants was excellent. Well equipped large gym. Highly recommend staying at Mandarin Oriental.

Partner

10/10

Exceptional

08 Jul 2025

Lars

A beautiful hotel in a quiet location with easy access to the historic center and to many dining and shopping options. Our room was large and comfortable. Service was friendly and helpful. Our only quibble was the breakfast buffet which was not up to the quality of the hotel or the price of the meal.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Aileen

I like the service and location

Leisure Family

10/10

Exceptional

05 Jan 2025

ANAMARY

Was good. The staff were amazing .

10/10

Exceptional

03 Jan 2025

STEVEN

Excellent hotel in Prague

Excellent hotel and the staff are fantastic. The location is great, deluxe rooms are spacious for 3 and the breakfast was delicious.

Friends_and_family Family

8/10

Excellent

23 Dec 2024

Tao

What a warm welcome we got from the staff. Everyone was so kind! The only thing that wasn’t perfect was the location for us. It’s a little out of the way from all the things we wanted to see. But will be returning!

Leisure Partner

10/10

Exceptional

22 Dec 2024

Baishali

Awesome service!

10/10

Exceptional

02 Dec 2024

Katherine

Th staff remembered our names and went above beyond to make or stay memorable!

Leisure Partner

10/10

Exceptional

29 Oct 2024

Bertrand

Beautiful and central

Business Self

10/10

Exceptional

19 Oct 2024

Orbelina

The staff are great? They welcome you with prosseco in hand and great smile 😃

Leisure Friends

10/10

Exceptional

09 Oct 2024

Juan

Excellent hotel close to everything important, Staff diligent and knowledgable , dinner reservations made with ease… special shout out to Oriol, he was the cherry on top

Leisure

10/10

Exceptional

05 Oct 2024

Kaya

The staff were excellent. Resolved a minor problem impeccably. The room was spacious, and the onsite restaurant is highly recommended.

Leisure Self

10/10

Exceptional

27 Sep 2024

Christopher

Amazing service from all staff! Beautiful hotel in a beautiful area of Prague.

Leisure Partner

8/10

Excellent

19 Sep 2024

Tarek

Friendly staff great location very clean
Beautiful city

10/10

Exceptional

15 Sep 2024

Avinash

We had an excellent stay!

10/10

Exceptional

18 Aug 2024

jonathan

Great hotel and excellent service.

10/10

Exceptional

02 Aug 2024

Anas

Cx

10/10

Exceptional

15 Jul 2024

Brooke

This property is an excellent location. It’s very small, quiet and quaint. It’s not fancy or totally updated/modern but cozy and sweet enough. Location, location, location!

Leisure Family

10/10

Exceptional

23 Jun 2024

David

Great stay at this hotel. Staff were phenomenal.

Leisure Partner

10/10

Exceptional

02 May 2024

Mark

The staff couldn't have been more solicitous and helpful. The building and the decor are elegant and are impeccably maintained. The neighborhood in Prague - a short walk from the Charles Bridge - is enchanting. My only disappointment is that I had to leave.

Leisure Family

4/10

Poor

15 Mar 2024

Luis

I had many issues with all staff especially front desk. Our room was delayed after 4:30 ppm we got the room however it wasn't what i expected or paid for. They had to change our room and it took them more than two hours. They gave me a bottle of wine to compensate---didn't drink it! Left it there. The concierge couldn't print an email I needed. Overall, I overpaid for a bad experience-- I'm not a FAN at all.

Leisure Family

10/10

Exceptional

19 Feb 2024

Iana

Just gorgeous, well appointed hotel!

Leisure Family_with_children

10/10

Exceptional

14 Feb 2024

Jose

Great !!!

Leisure Family

2/10

Poor

27 Sep 2023

RENATA

If you are coming to Prague to enjoy czech atmosfere, czech food, czech experience, this hotel is exactly the opposite. Almost no one in the hotel spoke czech language. No traditional czech cuisine.

Leisure Family

10/10

Exceptional

28 Feb 2023

Kamelia

Great location, best staff and helpful. We definitely go back!

Leisure Friends

10/10

Exceptional

23 Feb 2023

Douglas

Loved the service. Everyone was so friendly

Leisure Self

6/10

Pleasant

07 Jan 2023

Maggie

On the First night of our stay, there was not shampoo to body gel. All the bottles were empty. The second night, we found a big spider in our room. Does not worth to stay there, for the money they charge for 5 star hotel.

Leisure Family

10/10

Exceptional

08 Nov 2022

Amy

As with any Mandarin Oriental, it was lovely. The staff was amazing. Really expensive, but sometimes you get what you pay for. We wanted for nothing.

Leisure Partner

8/10

Excellent

04 Jul 2022

steve

The staff was extremely nice and friendly. The room was very clean and presented nicely. I was surprised at the poor restaurant/cafe at a hotel of this quality. It was a cafeteria next to the parking/taxi/unloading area. We only went there in the beginning when we did not know everything was. After that we did not go.

Leisure Family

10/10

Exceptional

10 Feb 2022

Benjamin

It was really nice

10/10

Exceptional

28 Nov 2021

Chad

Exceptional Service

Exceptional service in a great location. Slightly dated room with awkward shower / tub combo.

Partner

10/10

Exceptional

28 Nov 2021

wesley

Great location with superb service.

Excellent welcome. Great service at front desk. Very informative and nothing was too much trouble.

Partner

10/10

Exceptional

28 Nov 2021

Regina

#1 hotel in Prague

Loved every minute of my stay. Received a warm greeting by the doorman and all other staff afterwards. While waiting for my room, it was pleasant to unwind in the bar with local wine. The suite was very clean and fully stocked with beverages, both hot and cold options. Bedding was clean, soft and had a firm mattress that was very comfortable. If you have the opportunity to utilize their spa services, I highly recommend. It is the perfect antidote to stressful travel. Courteous staff, soothing environment followed encompassed with great amenities to put one at ease. The location of the hotel is also a huge bonus. So close to everything you would want to see while visiting Prague. And yet you don't hear or feel like you are in the center during your stay. I will be staying here again in the future.

Partner

6/10

Pleasant

08 Nov 2021

Verified traveler

It was ok. But that’s it

Partner

10/10

Exceptional

31 Aug 2021

Diane

Gorgeous hotel! The rooms are spacious and totally quiet. Great location for walking all over Prague. Restaurant and bar are very nice. Morning breakfast is fabulous. The staff are wonderful!!

Leisure Partner

10/10

Exceptional

28 Feb 2020

Jk

Outstanding service and placating
Disappointed in restaurant choices only one restaurant with a very limited menu.

For the highest end hotel also requires a pool/spa facility

Leisure Partner

10/10

Exceptional

29 Dec 2019

Samantha

A respite from the tourist crowds

We arrived early and the staff went out of their way to find a room that was ready for us immediately. The property is gorgeous and the environment so peaceful. Would definitely stay here again!

Partner

10/10

Exceptional

16 Dec 2019

Stephen

Truly outstanding experience. Above and beyond service.

Leisure Family

10/10

Exceptional

13 Dec 2019

Seansome

Great hotel, great location and a really great restaurant

Leisure Partner

6/10

Pleasant

06 Dec 2019

Verified traveler

Would not stay again purely as I expect more than just news channels to be available in the room.

Leisure Partner

10/10

Exceptional

18 Nov 2019

Verified traveler

Absolutley one of the most well trained polite and helpful stuff. Beautiful hotel! Stayed here 2 times and it gets better and better every time! Fantastic location! Amazing experience! Thank you Mrs Bush for the cake and upgrade!Also Sebastian very polite and helpful!

Leisure Family

8/10

Excellent

16 Nov 2019

Verified traveler

Subtle, quiet, luxurious but forgettable

it was a weekend trip, I was between this place or the Four Seasons. the location is nice, only a short walk from Charles bridge. the area is remarkably quiet near embassies. the entrance to the hotel is very narrow for a car. it did not seem very busy that weekend. I saw more personnel than guests. I picked the terrace room which is through several corridors from the lobby it was spacious, however never ended up using the terrace much. room service food was adequate not that many options for late night. The T.V is really boring, no options of any Hollywood or new movies to watch, just regular T.V plus a clunky Bluetooth connection for airplay. only one restaurant at hotel and one bar by the lobby. A good escape from the noise of the busy streets only few minutes away, however there was no wow factor, Also it seems they have a nice spa unfortunately did not have time to try but I saw the facilities briefly and their extensive menu of treatments. I would rather try a new place on my next visit to Prague, t's a nice hotel overall and for those looking for discreet subtle option in prague.

Partner

10/10

Exceptional

03 Nov 2019

Verified traveler

During the flight to Prague, the friend whom I was traveling became ill. Arriving at the hotel, we had to check in as soon as possible. Sebastian, behind the front desk, was amazing, finding my friend a place to lay down, and finding us a room we could check into almost immediately. This hotel would be a first choice whenever I travel to Prague!

Leisure Friends

10/10

Exceptional

07 Oct 2019

Esther

mandarin oriental as it should be and even better!

The hotel is beautiful converted from a monastery. The service and attention to detail was extraordinary! Any request was immediately taken care of. A true mandarin oriental stay.
Would stay here again.

Partner

10/10

Exceptional

25 Sep 2019

Verified traveler

We enjoyed staying here, the location is perfect. But the staff is the best! Super helpful and extremely nice!

Leisure Partner

10/10

Exceptional

11 Sep 2019

Bryan

Beautiful and quiet oasis in Prague’s Little Quarter. The rooms are large and well appointed (some slight wearing). The staff are friendly and attentive.

Leisure Family

10/10

Exceptional

07 Sep 2019

Verified traveler

Wonderful quiet oasis in the heart of the Little Quarter. The staff are exceptional, rooms are nicely appointed but showing some wear. Highly recommend!

Leisure Family

10/10

Exceptional

12 Aug 2019

Verified traveler

This is a great luxury hotel situated in the heart of Prague’s Lesser Town. Just a 4 minute walk from the Charles bridge. The hotel and rooms are immaculate as you would expect from the MO brand. The hotel is fashioned around an old monastery and seems to have been jury rigged around a number of old buildings so you have to meander your way around to get to some rooms.
The service was excellent. Daniel at Spices gave us great suggestions for places to eat (don’t worry, we ate at Spices too!) and was very accommodating. Tomas, the concierge, was also helpful and gracious.
The hotel is very quiet. Some may say too quiet. There is no “hustle and bustle” and the bar and restaurant were nearly empty most times. We prefer bustle and the hum of a busy restaurant/bar, so went to other places for dinner 2 of the 3 nights. I suggest looking into Next Door at the Imperial.
I expect people go to MO hotels for privacy and peace and quiet. The hotel is very understated that way. The lobby is minimalist and there is no “showiness” to the premises. It’s all simple elegance. Don’t expect a grand entrance with hanging chandeliers. Even the bar is laid back.
Food at Spices is very good and not overpriced. The bartender, Nik, makes a great Pisco Sour.

Leisure Partner

10/10

Exceptional

09 Jul 2019

Verified traveler

I love Mandarin Oriental Hotels !!
The service is amazing, all the staff is very professional and gentle.
The rooms are always very clean, and I like very much the decoration.
I’m a Fan of Mandarin Oriental !!!

Leisure Family

10/10

Exceptional

24 Jun 2019

RW

Excellent hotel in central location with motivated staff and Mandarin-like service.

Leisure Family

10/10

Exceptional

01 Jun 2019

Verified traveler

The service was outstanding from the time i arrived at the hotel to check out. I am not good at packing as some of my clothes were creased when I arrived and these were pressed and back in my room in under an hour. I went back to the room at the time we had agreed and they were already hung up in the wardrobe. I have stayed at the Mandarin Oriental in New York which is a very different property but the standard of service is consistent at both locations. I also really liked tha fact that all of the rooms in Prague are unique.
In summary, i will definitely stay at Mandarin Oriental hotels if there is one at my destination.

Business Self

10/10

Exceptional

15 May 2019

Verified traveler

Excellent Place, well situated, beautiful property, nice rooms, Staff extremely friendly and with great service

Leisure Family

8/10

Excellent

14 May 2019

Verified traveler

What I liked:
Service at the bar and exceptional service at the restaurant
Concierge
Spa services and yoga lesson
What I liked less:
No coffee Machine in the bedroom
No swimming pool

Leisure Partner

10/10

Exceptional

21 Feb 2019

Selim

Great location, boutique hotel feeling, close to everywhere but in a quiet zone

Leisure Partner

10/10

Exceptional

18 Feb 2019

Guest

Wow! A beautiful, serene hotel and experience in gorgeous Prague. We loved the hotel from the beautiful room to the amazing staff (front desk, concierge, wait staff and housekeeping were all prompt, polite, gracious and efficient). Perfect location. The concierge set us up with a fabulous guide, great reservations and a wonderful evening at the theatre. One of our best weekend trips!

We fell in love with the city and would definitely hope to stay at the Mandarin when we return some day.

Leisure Partner

10/10

Exceptional

04 Feb 2019

Verified traveler

Excellent hotel. All the staff were fabulous- very efficient helpful and charming. I love the way they greet you: \"welcome back Mr and Mrs ...! \" they have all remembered my name. A great experience. Cant wait to go back and see more of Prague and when I do, I will come back to the Mandarin Oriental.

10/10

Exceptional

25 Dec 2018

Nadine

Don’t think twice.

Beautiful hotel, incredibly helpful and warm staff- we found bookmarks left on our books and cord holders around our cords. Thoughtful and very useful surprises! Fantastic stay.

Family

10/10

Exceptional

13 Dec 2018

Verified traveler

Fantastic hotel with excellent customer service!11

8/10

Excellent

18 Nov 2018

Joerg

A little space to improve

The location is very good and quiet. The service of the reception/concierge could be a little better for a Mandarin Oriental 5 star hotel.
Don't order a drink which is not on the menue (a.e. Gin&Tonic) , they rip you off.

Partner

10/10

Exceptional

08 Nov 2018

NaTLuS

very professional staff everything was perfect during my stay , well all i can say is you can't go wrong with the mandarin oriental anywhere in the world .

10/10

Exceptional

10 Oct 2018

A.Ryan

Only negative about the hotel is the photograph is misleading in that it is a view from the presidential suite and not accessible to hotel guests. Staff was wonderful, always smiling and offering assistance.

10/10

Exceptional

01 Oct 2018

Verified traveler

Nicest hotel, I've ever stayed. Facities, Restaurant, Staff exceptional.

8/10

Excellent

17 Sep 2018

Don

Excellent location...Accomodating, pleasant staff
Room in spa section needs a little upkeep - floors rundown
Overall very nice experience, just in a different section/room

10/10

Exceptional

10 Sep 2018

Verified traveler

The hotel is very pretty except no pool or jacuzzi. The staff is awesome and extremely helpful. The hotel is centrally located, but I recomened eating out the food at the hotel is just ok.

10/10

Exceptional

27 Jul 2018

Verified traveler

Love it. Very good location. I just didnt like the food of the restaurant Spices.

10/10

Exceptional

31 May 2018

robin

Fabulous hotel, service was excellent, great location

Partner

8/10

Excellent

22 Apr 2018

Verified traveler

Not the cleanest

Hotel is NOT clean, rooms especially need a serious deep clean! Service is very good, staff are young but very willing!

Partner

8/10

Excellent

18 Apr 2018

Margaret

Historic stay

Beautiful building. Staff can't do enough for you. Room a little tired and in need of upgrading but ambience outweighs this. Will return definitely

10/10

Exceptional

16 Mar 2018

frances

Great place to stay in Prague

Great hotel. Good location. Highly recommend

Partner

10/10

Exceptional

13 Mar 2018

Verified traveler

lovely hotel. Incredible staff. Would highly recommend.

Family

10/10

Exceptional

03 Mar 2018

Verified traveler

An old the is new

it is an old building may be historic that was decorated as a new one with full off worm

10/10

Exceptional

10 Dec 2017

Tim

Love the MO

Great - beautiful hotel and wonderful staff

Partner

10/10

Exceptional

01 Nov 2017

Monica

Fabulous location! Beautiful facilities and great food and service.
Friendliest staff ever! They went above and beyond to make our stay the best one possible being attentive, helpful and accommodating. Always incredibly professional and able to anticipate wnhat we might need.
We got an upgrade to a suite as well as a late check out, simply because they could and wanted to offer more. Never a frown or display of impatience. loved it and would go back ina heartbeat.

10/10

Exceptional

03 Aug 2017

Verified traveler

Mandarin Oriental Praque is wonderful

Great hotel with attentive service. We were in Praque on the hottest day of the year so far. Every time we returned back to the hotel, we were greeted with a bottle of iced water. The staff were friendly and they always greeted the guests with smiles. It is really hard not to enjoy the experience. Love the location, the park next door is nice!

Family

2/10

Poor

28 Jun 2017

Ian

Terrible value for money

There is nothing inherently wrong with the Mandarin Oriental in Prague. However, at a rate of $700/night for a room with a terrace, the value for money is really not there. Furthermore, if you've stayed in other Mandarin properties around the world, you are guaranteed to be disappointed.

The staff are excellent, impeccably trained and very helpful. Likewise, the location is excellent, within a couple minutes walk of Charles Bridge, but not so close for the noise or number of people to be an annoyance.

However, outside of the location and staff, there's really nothing good about the hotel. The Spices restaurant serves a poor buffet breakfast - the food is left for hours and if you're a late starter you'll be eating luke warm food that's been sitting there for hours. Furthermore, it's not included in the room rate, so you will be paying a premium for what is a rubbish buffet breakfast.

The room was comfortable. However, we paid an extra $100 for a terrace that was roughly 1 sq metre and with a giant bush that completely blocked out any view. Absolutely disgraceful to pay a premium for this. Last but not least, Wifi is an extra charge. If it was 2012, this might be acceptable but at $700 a night to be charged for Wifi is simply unacceptable.

Overall while the Mandarin is an ok hotel, there are likely 100 hotels in the city that are better value for money with service and facilities as good, if not better.

10/10

Exceptional

29 Mar 2017

Lai Kuan

Highly recommend

No doubt that this is one of the leading hotels in the world. Excellent service, spacious & comfortable room. Only the location is too far from shopping area

Partner

10/10

Exceptional

06 Feb 2017

Jennifer L

Nice location, service was excellent. Close to Prague Castle and Charles Bridge on a quiet street away from the crowds.

Family

10/10

Exceptional

02 Dec 2016

Michael

Beautiful hotel!

Great hotel, beautiful city. Amazing food!

Partner

10/10

Exceptional

15 Sep 2016

Verified traveler

Great location and the staff were really fantastic

10/10

Exceptional

05 Sep 2016

jeff

Santa Cruz Travel club does Praque

Customer Service truly exceptional!! Just off the St Charles bridge but a quiet beautiful neighborhood .

Family

10/10

Exceptional

02 Aug 2016

Grant

Amazing hotel

Perfect hotel for a romantic getaway in Prague! Take the furnicular up to the observatory. Walk Charles Bridge, see the Lennon wall. And then relax at the best hotel in the city.

Partner

8/10

Excellent

21 Jul 2016

Carlos

Great memories

Great location, the place is fantastic if you imagine it is an old monastery. Historic details were preserved and premises are great.

Partner

10/10

Exceptional

27 Jun 2016

Juan

great hotel

Excellent in every aspect

Partner

2/10

Poor

17 Jun 2016

Hong

Not a 5 star we were expecting

We hoped Mandarin Oriental would be the highlight of our hotel stays in Prague. It turned out to be anything but a highlight.

The shower room door doesn't seem to be properly sealed. After I came out of the shower, I found water all over the floor and I had to use towels and my bathroom to soak the water. The sealing seems damaged due to water leakage. It seems our room was not the only one with that problem.

Being a restaurant with its root in Hong Kong and a menu that claims to be authentic Asian, we were appalled at what we found at Spices when the dishes came out. Peking duck looks like skinless duck meat wrapped in spring roll. One key characteristic of peking duck was its crispy skin. Where was the skin?? It's supposed to be served in hoisin sauce, not some plum sauce. The Chinese teas were not of Chinese brand either. Despite explicitly asking not to make the Thai soup too spicy, it still came out with strong spicy after taste.

Very disappointed with their restaurant, we asked the front desk to make a reservation for us at another restaurant. We were told they would call back later. No confirmation call arrived that night. And why couldn't front desk call the restaurant directly?

When we were checking out, a staff member offered to help with our luggage, we didn't want to burden her with two heavy suitcases, but we didn't expect her to close the elevator door before we got there either.

All in all, the only thing 5 star about it was the price.

10/10

Exceptional

11 May 2016

Simon

Excellent high class hotel very well-positioned

We had a marvellous stay. Our room was excellent and the staff could not have done more to look after us.

10/10

Exceptional

22 Apr 2016

\"E\". Dub-u

Beautiful property inside original Monestary.

Great location with embassies lined on same street. Great staff, wonderful Asian restaurant, and room was a dream to experience. Loved the stay and will be back.

10/10

Exceptional

17 Apr 2016

Molly

A tranquil oasis in the midst of the city

The staff was so polite and helpful---from the amazing concierge to the front desk to the restaurant staff. Unsolicited, the manager gave us a choice of rooms in the old building or new one. We loved every minute of our stay.

Family

10/10

Exceptional

20 Mar 2016

Verified traveler

Great location, and friendly service.

Great location, old convent ,nicely decorated creates a nice and cossy atmosphere .
Friendly service all the time.
We really enjoy our stay at this Hotel.
Great recommendations by the concierge in choosing a restaurant, tours around the city , concerts etc...
The choices for the breakfast could be better for this category if Hotel.
The hollandaise sauce of the benedicts eggs was over cooked.
It's a great place to stay in Prague.