Name: Woodspring Suites Libertyville Chicago
Address: 1980 Kelley Court, Libertyville, US

8/10

Excellent

02 Aug 2026

Sheila

The room was way more and nicer than expected! I was very, very happy! Only small issue was that I could not check in until 3:30 the day of check in. The hostess said the rooms weren't quite ready. She was nice though.

2/10

Poor

02 Aug 2026

Amy

Do NOT stay at this place! it is not a hotel/motel. It is filled with folks living there full time- some are pretty shady. Kids screaming non-stop and animal poop everywhere outside. The girl at the front desk with the pink hair is the meanest person I have ever encountered at a motel. so rude! We paid over 125/ night and have never been more disappointed!

2/10

Poor

01 Aug 2026

Rick

General manager was rude and non accommodating. We were overcharged for pets. Room was dirty, refrigerator in room was broken. Garbage in parking lot. We will never stay here again and will advise local visitors to avoid it at all costs. For the price we were charged, could have had a far better experience at a Marriott hotel.

2/10

Poor

31 Jul 2026

Patricia

There was nothing but 2 towels in the room...no wash cloth, no hand towel. NO COFFEE MAKER
Although I didn't need it, there was a kitchenette but no dishes....
There was coffee available downstairs from 6 to 10 in the morning.
Very disappointed for $120

6/10

Pleasant

31 Jul 2026

Tina

I honestly would not recommend for a dog staying at hotel. It is not well maintained the halls have leaky floors. It smells down the hallway the rooms do not smell that great either the beds are uncomfortable. Yeah I try to give that a second chance I honestly would not. Ever return.

2/10

Poor

29 Jul 2026

Sergio

What stay?
they accepted my reservation, that also acknowledged my reservation when I got there, via phone call because there was nobody in the front desk
But when I called they said it was an error
That they had no rooms available. uber charged me $115 dlrs to get there from the airport only to find out that they didn’t have any rooms available.
Also it was very difficult to find an uber that wanted to go there to pick us up, when we finally got one he said they dont like to go there because it has bad reputation.
I need reimbursement and an apology.

8/10

Excellent

20 Jul 2026

Alison

The staff is professional.

4/10

Poor

19 Jul 2026

Tina

Well, to begin with the rooms they smell bad the beds are not that well maintained the kitchen cabinets are sticky and dirty. Going out of the building. It smells like complete alcohol and then of course you find vomit right outside of the door. Yeah I will not be returning.

4/10

Poor

19 Jul 2026

Snjezana

Room doesn’t have simply iron in the room no mirror except in the restroom no coffee maker . All night was so loud that we didn’t sleep all night didn’t enjoy our stay at all.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Dennis

Lots of people staying here as permanent housing, so you essentially feel like your borrowing someone's government funded studio apartment. Everyone seems to have a lap dog and be constantly cooking curry.

Also means you have a hot plate, full sized fridge, and full sized microwave in your room if that's a perk for you.

Partner

2/10

Poor

29 Jun 2026

Stacey

pretty bad shape and bad property

6/10

Pleasant

20 Jun 2026

Debra

For the price it was okay. Downside is we arrived twenty minutes before the 3pm check in time and the receptionist would not allow us to. Even after I explained we needed to be at the funeral home 3pm and still said no. Not very friendly. Also, my Uncle accidentally used his key card on the wrong room, and it shockingly the key card worked. I then went to their room and my key card worked on their room. That is awfully scary!!

Friends_and_family Family

4/10

Poor

19 Jun 2026

Janeth

There’s was no extra towels. No coffee and it smell bad!

Friends

2/10

Poor

18 Jun 2026

Tarita

This was the worst hotel stay of my life. Girl at check-in was rude, raising her voice cause I asked her where to sign a couple times cause she poked at the paper so fast when I wasn't looking at it. It was actually initials she needed and not a signature, her bad. I told her I forgot my readers in the car. She'll get it some day! Got to my 4th floor room, very tired and there's towels, rags, garbage and messy bed , floor and counters. I leave the luggage cart and go back to check-in desk, ring bell. Explain the condition of the room, she calls the manager, then says I have to go to the room with you to see if it's dirty or not. WTH? OK, it's dirty, leave my stuff and go back to desk after more discussion with the manager, they say they can give me a different room. I stated: I like the location, end of hall and no overhead noise. Instead of waiting for them to clean the room, which I had no problem with, they but me on the 2nd floor, in the middle of hallway. Back to 4th floor get my stuff, down to 2nd floor. As I stepped off the elevator, there was an terrible smell, the carpet was disgusting and black with filth and scraps of garbage laying all over. I unpacked, got pj's on, climbed in bed and got stabbed in my bad knee by a bed spring, you could feel springs all around poking up. I try to call the desk, phone don't work, back down I go again. All their beds were installed upside down, got put in another rm, same problem. Flipped bed myself done explaining Who's that dumb.

Self

2/10

Poor

12 Jun 2026

Juan

Horrible experience beds were dirty. We had four guest two beds and only gave us two pillows and two

2/10

Poor

08 Jun 2026

Christopher

Arrived at 1020 pm to find the check in desk locked with a gate and no staff working. After calling for “ late check in” a staff remember came down after 10 minutes. They would only open the gate 2 inches. I could barely hear anything they said and they refused to open it more. Felt like I was being booked for a jail cell. After getting our keys we headed to the elevator and realized the entire hotel smelt like wet dog and cigarettes. Got to our room which had broken blinds extremely loud neighbors at all hours of the day (you could hear every word of the tv shows they blasted constantly) and the most disgusting body fluid mysteriously stained beds under the very thin sheet. This might possibly be the WORST hotel I’ve ever stayed at. I would recommend sleeping in a car over this place

Business

4/10

Poor

02 Jun 2026

Amanda

This is a bare bones hotel. There is nothing provided in the room except a bar of soap and a few towels. Good thing we brought our own shampoo and conditioner.

There were not even and curtains and the blinds were broken in our room (they were missing the turning rod you use to close them)

The staff is also not onsite 24/7 which was a first - I have never seen this at a hotel.

Family_with_children

8/10

Excellent

01 Jun 2026

Xeng

Clean room

Self

2/10

Poor

07 May 2026

Aja

No amenities. No staff available. Did not like it. Will not return.

Business

10/10

Exceptional

06 Feb 2026

Carrissa

Everything was great!

2/10

Poor

21 Jan 2026

Stephanie

Front desk staff was terribly rude. I ended up canceling the reservation upon arrival.

10/10

Exceptional

16 Jan 2026

Rick

It was great! Everything was clean the check in was easy

Business_and_leisure Self

10/10

Exceptional

12 Jan 2026

Rick

Everything was great!

Business Self

10/10

Exceptional

09 Jan 2026

Rick

Overall great! Will be staying here every time I visit the area

2/10

Poor

09 Dec 2025

Brittany

WOULD NOT RECOMMEND THIS HOTEL!!!
This was a case of \"Expedia\" versus \"reality\". I booked this room for a dance competition in the area. We had a long trip there and arrived an hour early so we inquired on checking into our room (if possible) and the lady at the front counter very rudely stated \"no, check in is 3:00pm\" and she walked away. Not to mention we had to ring the bell just to get service. The lobby was bare as could be, not welcoming at all, nothing in it. I could tell there was no breakfast offered which sucked. Then, when we finally got to our room, it was disgusting. To the point that I contemplated asking for a different room but my husband talked me out of it. It was dirty, walls had stuff all over them everywhere we looked. The beds were AWFUL - absolutely awful - they were thin and you could feel EVERY spring in it - so bad that my 4yo & 9yo complained of discomfort. There were no blankets, just the sheet and a thin cover sheet. Only 2 pillows per bed and they were flat as a pancake. There were ZERO furnishings in the room - no kleenex, extra toilet paper (only 1 roll), only 2 towels, no lamp, NOTHING. I overheard someone call the front desk while I checked in, asking for extra towels, and the lady said they don't offer room service for any stay less than 14 days. Unreal. We ended up sleeping with our own throw blankets we brought along because the bed sheets had hair on them & our door did NOT lock, we relied on the door stop. NOT OKAY.

Business Family_with_children

8/10

Excellent

30 Nov 2025

Cameron

Clean room.

Business Family

2/10

Poor

22 Nov 2025

Mary

Amenities,rooms, staff, no breakfast, snack machine, toiletries.

Friends_and_family Family

4/10

Poor

09 Nov 2025

Sivi

Fridge wasn't working, hard bed with springs.

Leisure Partner

2/10

Poor

20 Oct 2025

Kelly

My stay was not pleasurable. They said I had to leave Sunday when I checked in on Sunday morning and I was supposed to be there till Monday so they told me to leave that I had to go.

Leisure Self

6/10

Pleasant

27 Sep 2025

Erin

Front desk closes at 9:30

Clean and comfortable room. They forgot to put the shower curtains and back that in my room and the lobby closes at 9:30?? I had to wait until the next day to get those things so I could shower

Friends_and_family Family

4/10

Poor

24 Sep 2025

Ian

I didn't realize going into this that the property was completely self service, no room cleaning, no towel exchange, no linens, unless you are there for over two weeks. One front desk staff member was friendly, however the rest just seem inconvenienced by everyone.

The floor to our room was dirty enough that when you would get out of the shower, your feet were already visibly dirty again by the time you walked from the shower to the vanity area. I brought this up requesting the floor be cleaned, and I was advised that I would have to pay to have the floor cleaned. Same issue with the towels, 2 towels only go so far. If I wanted to have them exchanged, it would be a fee. If I wanted to exchange linens and make my own bed after 3 nights there, it would be a fee.

The place smells absolutely terrible. I can't stress this enough. As soon as you go thru the lobby (which smells fine), the smell hits you like a ton of bricks. All of our clothes got washed when we got home, clean or dirty, as the smell of that place was absolutely disgusting.

The bed's were uncomfortable to say the least. I've never seen such cheapness with a hotel before. They didn't have bed springs, it was just a metal frame and a mattress. Needless to say, it doesn't really work well like that.

No bathroom soap, one roll of Scott one-ply toilet paper, two towels, and one floor mat. Anything else, you have to pay for.

The rate was more than hotels in the area that are actually hotels, go there.

Business

6/10

Pleasant

01 Sep 2025

Enrique

I could not find the phone in the lobby for after hours check-in, because there was no phone in the lobby. It was in the vestibule, which was dark so I overlooked it. Had to call the property on my cell phone for someone to check me in. Very frustrating after a long day of travel.
Also, I didn't notice until the morning after but there were old looking dried blood spots on the pillowcase I slept on that did not come from my body.

Leisure Self

10/10

Exceptional

18 Aug 2025

John

The place was clean and the staff were all nice and friendly and helpful. My only issue was a lack of locations to sit outside of the building. A bench or two would help. Thanks!

Partner

6/10

Pleasant

16 Aug 2025

Amber

Not so great

We reserved for a graduation. We didnt get in until 7 at night, clerk up front was not so nice. They are pet friendly, but also people using it as extended stay. There was no toilet paper in room and when we went downstairs after leaving to get supper, they were closed up for the night, literally. Thank goodness i travel with baby wipes. It does have kitchenette, but no utinesils, it was a bare necessity room. Beds were not comfy at all.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

John

Overall well done

4/10

Poor

28 Jul 2025

Daniella

Beds were very uncomfortable. Pillows as well - and not enough of them. Blankets were very thin and poor quality. Not enough towels for all of us and the desk wasn't staffed long enough for us to even request more. The bathtub was missing the drain stopper so my kids couldn't take a bath. The TV was small and you couldn't stream from it to cast to it.

Leisure Family_with_children

4/10

Poor

14 Jul 2025

Eric

For what i paid anight i expected better. No curtains to block the bright parking lott lights. Microwave didnt work. Had to pay for the terrible wifi if more that 2 people needed it. The place smelled disgusting. They gave us 2 towles for 3 people and if you needed more you had to take the others to them and they would give you two new ones. The blankets on the bed where more like sheets. I have stayed at a lot of hotels and this one is right up there with the worst. I would never recommend this place

Business Family

4/10

Poor

13 Jun 2025

Keith

No iron, no blow dryer, no ironing board, super thin toilet paper, no dishware. Just lacking lots of useful necessities for a hotel

Self

6/10

Pleasant

31 May 2025

Ashley

Staff was friendly. Checkout was strange. No one there until maybe 9am... And no place to really put the keys.

2/10

Poor

27 May 2025

Marena

I booked 2 nights. Only stayed 1 and left. Didn’t get my money back. My friends came an hour early for check in, the women wouldn’t let them use the lobby bathroom, or even wait in the lobby before check in. She said they were trespassing… but they had reservations!
Their tv’s were broken.
My room smelled like animals and bleach, there was one small shampoo that was half empty, not even enough for a small child. It’s a suite with no utensil, plates, cooking supplies. Nothing. No ice machine or ice trays in entire hotel.

Dogs were barking all night, you can hear the neighbors whole conversations and a pin drop from the floor upstairs. This place is garbage but the worst part was the rude front desk staff…. Absolute zero hospitality skills.

Don’t waste your time or money.

Leisure Family_with_children

4/10

Poor

04 May 2025

Verified traveler

No coffee maker, no cups, no napkins no cups no water, room smelled awful, there was small insects at the corners of the room dead and dried. Bed had supper thin covers and just one pillow. Front desk was rude and cleaning service opened the door without knocking or anything. Awful just awful

4/10

Poor

27 Apr 2025

Jacqueline

It was a nice new building, but the beds were very uncomfortable, cheapest mattress ive ever slept on, i thought i was at camp. The bed frame i thought was going to break when doing adult things. No ice machine. You could hear right through the walls.

2/10

Poor

17 Apr 2025

Foxx

First my reservation didnt populate and the hotel staff, was very rude in her approach looking for it! I had literally just driven 12 hours and wasnt in the mood for someone elses off day to be sprung upon me. When i asked it there were any rooms,she blatantly lied.. i stood there and made another resevation while standing at the desk🙄. ALSO tye room wasn't ready ( at 7 pm) so inhad to wait an additional 30 plus minute's. Thecehole experience was horrible

Business

4/10

Poor

14 Apr 2025

ASHLEY

They charged me more than what the receipt said. I also doubled checked it with the lady who checked me in. She also took 10 mins to come to the front desk but was sitting in the office. She was rude to my partner as well.

Leisure Partner

8/10

Excellent

05 Apr 2025

Christopher

Overall it’s a good place to stay

Business_and_leisure Partner

2/10

Poor

17 Feb 2025

Jake

Couldn't check in hotel had to sleep outside

Couldn't check into hotel had to sleep outside hotel. Front desk closed at 10pm, never in my life have I ever heard of that. So I basically got scammed out a night.

4/10

Poor

25 Jan 2025

TIMOTHY

Its cheap and you get what you pay for

4/10

Poor

15 Jan 2025

Alisa

Confusion on my reservation , no staff around to check out

Leisure Partner

4/10