Name: Americas Best Value Inn Suites Waukegan Gurnee
Address: 411 South Green bay Road, Waukegan, 60085, US

6/10

Pleasant

14 Jul 2026

Mahi

Over all what you pay what you get

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Alfredo

You get what you pay for.

Partner

8/10

Excellent

07 Jul 2026

Lanette

I liked the room that I was in it was clean and quiet and it is a restaurant near by that you can eat at if you are not from around here

Partner

2/10

Poor

21 Jun 2026

Marie

You get what you pay for!

Family_with_children

8/10

Excellent

19 Jun 2026

Tom

Overall very nice

Self

2/10

Poor

13 Jun 2026

Anthony

This is not the hotel described and shown. It’s a sketchy drug and police operation. First floor windows open easily to outside. The staff seem only concerned with their

10/10

Exceptional

24 May 2026

Magdaleno

Nice

Family

6/10

Pleasant

18 Apr 2026

Dean

Staff was friendly and polite when we checked in. The place was hard to find and the neighborhood was very run down

Pet

2/10

Poor

23 May 2025

Danny

We have been charged for a room that we did not stay in. When we arrived they said they were booked up even though we had a confirmation number from you. They said that it was not their problem and they were full. How do we get this refunded?

Business_and_leisure Family

6/10

Pleasant

22 Feb 2025

Traci

Never again

Dirty, toilet broke, just gross. No towels

Partner

6/10

Pleasant

20 Dec 2024

Verified traveler

Needs face lifting.. as said by other reviews.. concerned about safety.. anybody can go in & out of hotel up to your room .. nobody in d front desk all the time .. for sure there’s camera watching in & out of people..understandable coz not a busy place..Towels really overused … though it’s clean... at least change them once in awhile towels are very cheap..talked to d staff at least 2x they were nice.. u can reach them by pressing a button.. we only stayed one nite which is good.. I will not be able to stay for more .. am scared to touch anything..don’t know why.. I never expected this kind of hotel in this area plus from hotels.com

Friends_and_family Family

4/10

Poor

20 Oct 2024

Jayne

Won't return

Our keys didn't work. The lady kept saying keep keys away from cell phones and we did. But the keys didn't work. Finally an older gentelman walked down to the door with me with a new key that he held the entire time and he tried to open the door and it failed. There were not enough pillows or towels

Friends_and_family Family

6/10

Pleasant

04 Apr 2022

Lee Ann

I'm betting this has been recently bought, and the new owners are trying to fix it. There were some building materials in the lobby. That said there were many rooms with no numbers on the door, my key took about 10 trys before it would let me in, they had to bring in a lamp because one of the ones in the room didn't work, and we found someone else's leggings in our room as we were packing to leave. Not hidden, and didn't see them the day before. There was no microwave or desk in the room. Never saw a pool, but not saying it wasn't there. It was a bed for 2 days, but not much more. Good wifi though:)

Partner

2/10

Poor

06 Feb 2022

Shyanne

Crappy hotel very dirty and not well maintained

Leisure Family_with_children

10/10

Exceptional

03 Jul 2021

Verified traveler

Good

Leisure Self

2/10

Poor

26 Feb 2020

Nelle

Blankets were ripped and had stains and burn marks. Smelled bad.

Friends_and_family Partner

4/10

Poor

28 Jan 2020

Verified traveler

Nothing. The only thing that wasn't horrible was the location. It seems to be in the middle of everything for the most part. But that's it.

Friends_and_family Family

6/10

Pleasant

25 Jan 2020

MomofaSailor

It will work for a night stay for graduation. Breakfast not great but you won’t be hungry.

Friends_and_family Family

10/10

Exceptional

13 Jan 2020

Verified traveler

My stay

Customer service the staff in general is amazing very very helpful very very friendly very accommodating! On another note ... a little updating would do that hotel wonders, ie newer towels Newark carpet newer paint ECT. But other than that it was a good stay for the money

Friends_and_family Family

2/10

Poor

09 Dec 2019

fumicon23

The room was very dusty and not clean at all. The wall had some holes and some off paint spots too. The first night we didn’t have shampoo and conditioners. I thought this hotel doesn’t provide it but next day after I came back to the room and I saw they put them in the bathroom so that means they didn’t prepare the room for the guest. The site said continental breakfast but it was very poor contents. That made me feel no breakfast is better than that. The front was always empty and people weren’t there.

Friends_and_family Family

8/10

Excellent

04 Nov 2019

Verified traveler

The rooms were good size. They had the heat going when we got in so it was warm when we walked in the room. It was snowing outside so was nice to come into warm room.

Friends_and_family Family

6/10

Pleasant

01 Nov 2019

Verified traveler

I was the last room by the stairs and heard every time someone came downstairs through the door. No washcloths and didn’t have any soap for the bathroom. The curtains were short so the light from the building outside shined through.

Friends_and_family Family

6/10

Pleasant

14 Oct 2019

Verified traveler

The beds could have been softer. There were little holes all over the walls.

Leisure Family

8/10

Excellent

07 Oct 2019

Verified traveler

It's not bad for the price but it wasn't the location I was expecting

Friends_and_family Family

4/10

Poor

01 Oct 2019

Nicole

The staff was nice and very helpful wuth assisting wuth transportation and ny concerns. I was uoset because my card was charged but they stated the did not charge ny card. When i paid cash for the room

Friends_and_family Family

8/10

Excellent

24 Sep 2019

Verified traveler

That staff was helpful and was a quite place to stay second time we have stayed and it was pleasant

Friends_and_family Family_with_children

6/10

Pleasant

23 Sep 2019

Verified traveler

The staff was nice but the property and facility is in terrible condition and unkept!

Friends_and_family Family

10/10

Exceptional

10 Sep 2019

JK

Early check in and friendly staff. The only con would be a little better with cleanliness but overall, great stay!

Friends_and_family Family_with_children

6/10

Pleasant

08 Sep 2019

Frank

Hotel is very out dated. Wired smell as soon as I opened room door. Smelled like a mixture of mold, mildew and urine. Rust in restroom along floor and ceiling. Staff was respectful. Check in/out was very fast. Had no time to try the breakfast but it looked and smelled delicious.

Friends_and_family Partner

2/10

Poor

02 Sep 2019

Verified traveler

Horrible nasty hotel they didn’t give me my refund

Friends_and_family Family

2/10

Poor

23 Aug 2019

Patricia

Horrible

The room was in terrible shape. Curtains were torn and dust everywhere. I took pictures of all this. Towels had stains. We left a day early as it was just to filthy to stay

Friends_and_family Family

8/10

Excellent

20 Aug 2019

Verified traveler

The continental breakfast can be improved, and the towels need to be replaced “daily” otherwise I liked it. Great location.

Business_and_leisure Partner

8/10

Excellent

19 Aug 2019

Verified traveler

I liked how fast the service was when we had first gotten there. We had been on the road for 10 hours and we were trying to hirry get checked in, change, and then go eat. The manager took no time to get us all in. He even got my Mom and I a room next to my Dads.

Friends_and_family Family_with_children

10/10

Exceptional

18 Aug 2019

Buddy

Stayed here to attend Navy Boot Camp graduation for my child. It’s my second time attending and we stayed here before. Staff is super nice.

Friends_and_family Family_with_children

6/10

Pleasant

11 Aug 2019

Verified traveler

I liked the location and the closness of restuarant and the naval exchange. The hotel itself was excellant but my room was not as clean as expected

Friends_and_family Family

8/10

Excellent

22 Jul 2019

AUDREY

I like the Flexibility of check-out. They gave us 1 extra hour. ^_^

Business_and_leisure Friends

2/10

Poor

02 Jun 2019

Verified traveler

I did not like anything about this property. The property was old, run down. Torn curtains, plastic bag wrapped around smoke detector, boxes stacked up in one of the common rooms, no amenities, a squirrel living in the space of a missing air conditioner are just a few of the things. The only good thing I can say about the place was the maid was very pleasant and helpful. Definitely would not stay again.

Friends_and_family Family

6/10

Pleasant

05 Apr 2019

Wesley

Good location where I had to go, not that far from my sister place. Less than 6 minutes

Family

2/10

Poor

01 Apr 2019

Dominique

The property was very run down. The outside looked ok but once you got into the rooms it was raggedy.

Leisure Family

4/10

Poor

25 Mar 2019

Verified traveler

The room was recently spackled and not even repainted. The smell overcame the room and we had to open the window the majority of the first day which didn't have a screen. The room had not been even remotely recently dusted. The bathroom was dirty. The free WiFi was not working. The breakfast was not Continental as listed and was very limited.

Friends_and_family Family_with_children

6/10

Pleasant

24 Mar 2019

Verified traveler

Carpet needs to be clean, beds are terrible. Obviously you get what you pay for. But beds feel like they're only springs. Staff was nice and courteous

Friends_and_family Family

6/10

Pleasant

17 Mar 2019

Verified traveler

Breakfast not a breakfast, just coffee and piece of bread.

Friends_and_family Family

10/10

Exceptional

31 Jan 2019

Verified traveler

Booked this hotel to go to my sisters navy graduation. They have a bus that runs from the hotel to the base which is awesome but if you drive it’s only a quick 10min drive. The price is awesome and their rooms were nice and clean. The customer service was also wonderful. Very friendly people!

Friends_and_family Family

4/10

Poor

21 Jan 2019

JP

The hotel room was poorly lit, even with all lights turned on. The walls were thin enough I could hear the occupants of the neighboring room while they held a normal conversation. The room's walls had water damage, as well as holes from previously mounted equipment (shelving or television, I suspect). Heat was provided by a wall-unit that had to be unplugged to shut off, and the plug was hot to the touch (indicating a wiring problem). The hotel staff was quite friendly; however, housekeeping does not clean your room until after you check out (if you're staying multiple days, housekeeping will not bring you fresh towels or make your bed).

2/10

Poor

02 Dec 2018

Anish

not good

The bed spread and towels were dirty. Rooms looked old.

Family

4/10

Poor

04 Nov 2018

Greg

Less then Impressed

Dirty room with shoe prints on the wall along with dust on all wall Art. Shower leaked when you used it and the Drywall was fall off the wall around shower.

Family

8/10

Excellent

28 Oct 2018

Verified traveler

1) liked location being convenient and accessible
2) disliked no coffee pot in room and no elevator

6/10

Pleasant

28 Oct 2018

Verified traveler

First room we recieved, the door did not lock. When we asked to be moved front desk seemed disturbed that we asked. Second room we recieved had no towels and we had to once again bother the front desk for towels. Lastly the bathtub faucet didnt close all the way, so it was leaking all night long. At this point we didn't want to move since we already unloaded our stuff once again. Not our best stay overall.

10/10

Exceptional

16 Oct 2018

Verified traveler

Helpful staff

Went to see granddaughter's graduation from boot camp. Staff was very friendly, helpful and informative. The room was very comfortable and clean. Love that it has a fridge and microwave. Reasonably priced.

Family

4/10

Poor

09 Oct 2018

Verified traveler

Bathroom door broken at top, and water in tub dripping non stop, At breakfast the juice machine only had water for the five days I was there. Everyone was unhappy with breakfast and staff didn't offer an reason for the juice.

4/10

Poor

07 Oct 2018

Rhonda

Well to start off when we arrived the man running the front desk wasn’t there we had to wait about 20 min for him to show and then he didn’t tell us there wasn’t a elevator when he but us on the 2 Nd fl and when we went up to ck the room there wasn’t even a handle on the bath room door and the room smelled bad so we ended up with a room on the 1 st ck and walked in and there was paint spots on the walls the only good thing I can say is the shower was good also we had asked for towels and it took about 5 hrs before we got them I will never stay at this hotel and also it said it had a pool and it was not available to use

8/10

Excellent

01 Oct 2018

Richard

Worth your money

Good room for a good price

Partner

8/10

Excellent

23 Sep 2018

Verified traveler

When i reserved the room on the website it said kotchennetes available, yet i had a room wothput one.

8/10

Excellent

16 Aug 2018

Melinda

Decent hotel, obviously needs a lot of updating, but the room was clean and comfortable and the staff was friendly. We all felt safe, and it was in good location, not far from the Navy base. I would stay there again if needed.

4/10

Poor

11 Aug 2018

Verified traveler

The bathroom was nasty and the tiles were black from grime. There wasn’t even a fitted sheet on the bed and there were holes all over the walls and let’s not forget the ceilings my god they were disgusting and missing tiles. The only thing about this place that was nice was the staff

4/10

Poor

31 Jul 2018

Naomi

The facilities just looked like they were worn out. Everywhere smelled like smoke.

2/10

Poor

22 Jul 2018

Verified traveler

When I first walked in the hotel it had a stale smelll, after checking in when I got in the room it smelled really moldy, the carpet at the base along all of the walls had not been vacuumed cleaned for a while. The dust was piled up on the floor it look like they only had been vacuum cleaning the middle areas of the floor. The room also had no closet so the ironing board was in the corner with the iron which was sitting next to it on the obviously dirty carpet. Under the TV where there used to be a mini fridge you could tell there was water damage at the base. Most of the towels had large stains on them. I could not check out because all hotels in Chicago were booked for the Navy graduation which was why I was there in the first place. I had to go to Walmart and buy two extra large blankets so I could cover the bed and one to cover myself with and towels.

6/10

Pleasant

17 Jul 2018

Verified traveler

Could have been better but so far so good

6/10

Pleasant

29 Jun 2018

Stacy

Well, the staff was really great! But the only thing that made me upset is that the housekeeping didn’t clean my room with the 3 days I was there. They picked up dirty towels but we had to go ask them for clean towels. Then I asked for an extra pillow on Friday when I checked in and I didn’t get that pillow till my last night in town

4/10

Poor

25 Jun 2018

nina

No elevator !!

No elevator, not enough face towels , no tub stopper, towels not pure white stains etc had to buy own

8/10

Excellent

19 Jun 2018

Ida

Saturday morning the gentleman that worked the front desk was to busy sleeping instead of setting up the breakfast station and when told him he was annoyed

Family

6/10

Pleasant

18 Jun 2018

Christopher

Definite better options out there.

Room was mediocre at best. Worst continental breakfast ever. Rice Krispies, Froot Loops, english muffins, toast, instant oatment, and waffles. Horrible. Bathroom door was coming off the hinges, had to lift the knob in order to close the door. Closet doors were broken and would not stay shut. Seems like no one was ever at the counter, had to ring the bell for service. Heavy scent of marijuana filled the halls at 11PM. Would probably not stay here again unless the price was under $39/nt.

Family

6/10

Pleasant

16 Jun 2018

MAYRA

Dirty

My stay was ok. The only reason I booked this hotel was because of my puppy and distance to Naval base. Hate the carpet, hate the shower curtain, hate the breakfast. Am not sure if I would stay here in the future.

Family

2/10

Poor

11 Jun 2018

Armando

Dirty and musty place

This is one of the worst hotels that I have ever stayed in. It was dirty and musty and the breakfast was a joke my last morning didn’t even have breakfast in our before than a breakfast it was just overall awful

10/10

Exceptional

05 Jun 2018

Quentin

Room

Nice room

Partner

8/10

Excellent

04 Jun 2018

Verified traveler

Clean

The room was very clean. It was very much worth the cost. Continental breakfast was not the best, but it did have a waffle maker and cereal.

8/10

Excellent

03 Jun 2018

Verified traveler

It was very nice room close to six flags. We came after a Taylor swift concert and was glad to find it clean and quiet for us to rest up before our next day adventures.

6/10

Pleasant

14 May 2018

Verified traveler

Needs updating really badly.

8/10

Excellent

09 Apr 2018

Medical School

Friendly staff made it more inviting

Excellent staff and amazing service would recommend it.

6/10

Pleasant

05 Mar 2018

Irene

Don't stay here.

Stayed here because it was close to my nephews navy graduation. The room was dirty and stink, there was no water in the toilets. The front desk accommodated us to another room that wasn't much better but at least didn't smell.

Family

4/10

Poor

29 Jan 2018

robert

Bad location

Room smelled like mold pool was condemned no free breakfast drug use in hallway continuous fighting down hall from us couldn't reach front desk when needed overall experience horrible

6/10

Pleasant

14 Jan 2018

Jake

Good for a short stay for a cheap rate

I stayed in this motel because it was close to the Navy base. I attended graduation there. This hotel was semi clean. I only slept in the room The soap dish in the bathroom shower was plastered onto the wall tiles. It was functional for the most part. They also had smoking and nonsmoking rooms near each other. The hallway always smelled of cigarette smoke or marijuana smoke. Again, it served its purpose ... Cheap and functional.

8/10

Excellent

13 Dec 2017

lyss

Very accommodating Staff

We chose this hotel because it was close to the events that we attended. We were thankful to Sam who accommodated us and let us check in earlier than the normal check in time.

4/10

Poor

06 Nov 2017

Thomas

Hotel Stay @ Americas Best Value Inn & Suites

Was expecting a much cleaner facility. The facility nor rooms had a pleasant smell.

2/10

Poor

02 Oct 2017

Jenn

Dirty...

We choose here because our son was graduating boot camp. It was dirty!! First room we were sent to, the beds weren't made and the door frame was detaching. The second smelled musty and had a still washcloth in the shower that was NOT from us. My daughter saw a bug running across the table as well. Robert, front desk staff, was nice and tried to be accommodating. We took the shuttle to graduation--we were told the shuttle would leave at 630, but was actually closer to 7. We actually changed our reservation and went to a different hotel. Dirty, dirty, dirty!

4/10

Poor

26 Sep 2017

DAVID

Don't stay here

The room was okay, but could have used a little cleaning. The wall paper was pealing off the wall. The room had an odor. We went out to purchase a diffuser to be able to breathe. The hall was dimly lit and had a mildew smell. The rear access door was left open all night, I checked! Wi-fi was non-existing.

Family

2/10

Poor

09 Sep 2017

Verified traveler

Last minute mistake.

Last minute book, very nice staff, but this place is kindof a dump. Everything was dated and worn out. No shower curtain in the bathroom. Nice staff, sad accommodations. Wouldn't recommend unless throwing a party and not worried about ruining anything.

10/10

Exceptional

05 Sep 2017

kelly

Great place to stay

This place is a great place to stay, it's nice. And quiet. Rooms are cleaned daily and the staff is very nice.

4/10

Poor

28 Aug 2017

Verified traveler

Comfortable beds

It's a good hotel to stay at for navy graduation and they have really comfortable beds.

6/10

Pleasant

23 Aug 2017

sonia

Economic hotel to sleep.

You get what you pay for. Rooms are old and breakfast very limited. It was quiet and beds were comfortable.

6/10

Pleasant

22 Aug 2017

Verified traveler

Run down

The place is run down.

Family

4/10

Poor

22 Aug 2017

Kathi

I will NEVER stay at this hotel again.

Asked for a microwave didn't get one.

ASKED FOR 5am WAKE UP CALL FOR SONS BOOT CAMP GRADUATION didn't get one.

Got a connecting room because I'm DISABLED so if I need help I can yell. My brothers room had a leak coming from the bathroom light fixture making the sink and floor wet. We though it best for my brother to stay with me in my 2 bed room room. Water and electricity DON'T mix.

Staff(I don't know the man's name)said he'd refund $20 for that night.

My opinion is the motel should have taken that nights charge off the bill.

I/We gave the rating for this motel a
POOR/DISAPPOINTING
We stayed here for 5 nights. TThank he way we were treated I would not recommend this Motel to anybody. I would tell them to avoid this motel.

AN EPIC FAIL RATING ON...
5AM \"WAKE UP\" CALL FOR SONS BOOT CAMP GRADUATION
and
THE NIGHTS ROOM CHARGE.

Conclusion...
GO SOMEWHERE ELSE. YOU'LL BE HAPPIER.

2/10

Poor

16 Aug 2017

Jennifer

Unsafe sex shop

My stay here started with the check in, the room I had reserved for over a month was given away to someone else so I had to take a different room. The room had an odor, that the spray just wouldn't cover up, it was a musty, wet, mildewy odor. The coke machines did not work. There was men standing at the back door at all hours of the day and night keeping \"watch\". They had several women coming and going. They would knock on the window and show the guy the money and he would let them up. I heard them tell one guy that this is where he ran his business from and believe me , that's exactly what he was Doing! Me and my family felt very unsafe there. We went out together, and stayed together at all times! Dont stay here u less you want to witness real time prostitution because that's what tbis place is.. a sex shop!

6/10

Pleasant

13 Aug 2017

RJ

Feedback

Discovered hotel accommodates actual residents who live on site, which resulted in a lot of people & vehicle traffic/activity unrelated to traveling guests. Also, the pool was eliminated/discontinued.

2/10

Poor

07 Aug 2017

Catherine

America's WORST

I tried to leave a review but it kept saying I had inappropriate language??? no swearing only telling it like it was

unsafe areas accessible - drained pool in disrepair
peeling wallpaper
mold in bathroom and windows
urine smell on 1 bed which upon inspection found stain on bedskirt, side of mattress and boxspring
Doors not secured by maid (every day)

Staff was friendly and tried to be helpful. Management not available the weekend we were there.

overall a truly disgusting experience.

Family

6/10

Pleasant

24 Jul 2017

Micheal

Good price, very nice staff, smelly old building.

2/10

Poor

17 Jul 2017

Verified traveler

Room smells a cigarette and I was on non/smoking bathroom toilet was leaking water towels duty smiles a cigarette too I not recommend it

2/10

Poor

11 Jul 2017

jen

Terrible

First the pot smoke and smell we we walked through to our rooms was our first indication this was not going to be good, one room had food left in fridge, the other didn't even work, mattresses had to be 50 years old, the mild in showers is disgusting, and noise from the road kept us up all night, the windows and walls didn't filter out anything. It was to late to find a new hotel. So thankful our cars were still there when we checked out, not a good neighborhood either.

2/10

Poor

26 Jun 2017

Verified traveler

the hotel sucked

i paid 340 for a horrible hotel but had no other options the other hotels were all about the same from what others said who were also attending naval graduation

6/10

Pleasant

05 Jun 2017

Monique

Title

N/A

Family

8/10

Excellent

29 May 2017

Verified traveler

Excellent for price

If your looking for a the Ritz than pay for it. If you are looking for an affordable room with the basics this is the place. Compared to the other like priced hotels in the area this one by my compare is the best.

8/10

Excellent

21 May 2017

Tracie

clean and affordable

The hotel was clean and the staff was friendly. Worked perfectly for our family while we were there for my sons boot camp graduation.

6/10

Pleasant

10 Apr 2017

Verified traveler

Good stay for the circumstance!!!

8/10

Excellent

30 Jan 2017

David

Navy Graduation

Nice place to stay. Convenient to Naval Station Great Lakes for those attending graduation. Close to restaurants and attractions. We chose to stay here because of the price and that it was a place to sleep while in town for graduation.

Family

8/10

Excellent

29 Jan 2017

Paul

Close to the Navy Bootcamp

Not a bad place to stay. Easy to find. Comfortable bed.

2/10

Poor

22 Jan 2017

Verified traveler

dirty

The rooms smell horrible. The bed sheets had stuff on them, sticky stuff. There was garbage all behind the dressers and bed. I can't tell anyone enough how terrible it smelled. Spend the extra money and go somewhere else

6/10

Pleasant

15 Jan 2017

Verified traveler

There was a miscommunication regarding the shuttle. The desk clerk was rather rude when I stated we were only staying one night. He said there was a 2 night minimum to use the shuttle. Also, it was not stated that I needed to sign up for the shuttle until I happened to ask how many the shuttle could hold and if it had multiple runs.
There were not enough towels in the rooms.

2/10

Poor

27 Nov 2016

Jeff

We stayed for our granddaughter's graduation from navy boot camp. The location was good. The breakfast food was not good. The rooms were not very clean, very dark. The place was very run down. Not all of the lights or electrical outlets worked in one room. One night, the police were there looking for a suspect, one night a fight in parking lot. We always had to look for and wait for the desk person.

Family

4/10

Poor

27 Nov 2016

Travis

A little expensive for what you get.

Very basic, no real amenities. Beds were comfortable but items in the room were worn and stained, some outlets didn't work and the cleaning was shoddy. Breakfast was very cheap in quality. The staff were helpful, but there was a language barrier that made almost every interaction frustrating.

8/10

Excellent

10 Oct 2016

Verified traveler

Loved the upgrade to king sized beds. Continental breakfast was just ok.