Extended Stay America - Chicago - Gurnee

2/10

Poor

22 Jul 2026

LINELL

no

4/10

Poor

20 Jul 2026

Cindy

It was a weekend stay. Room was not thoroughly cleaned. Staff was friendly but not entirely helpful. Television not functioning despite bringing it up several times. We had to wait for the weekend to end to perhaps get it fixed. We didn't stay in our room the whole day so we never caught the manager. Service desk also doesn't always pick up the phone when you call. Overall, not a great place to stay at.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Ioan

The staff was friendly and helpful

8/10

Excellent

22 Jun 2026

Sean

Check in staff not friendly and appeared annoyed to be working. Had to ask for coffee at breakfast, staff never sat it out. Room was clean, but had damages to the slide lock on door and some of the lights didn’t work. Did not like that kitchen items, silverware, cups, and plates where not available in room and had to ask staff. Fair price for the location. Quite at night. Safe location.

Friends_and_family Friends

2/10

Poor

25 May 2026

KEVIN

The first room we were given the bed was not made from the last occupant. The next room given the bed had no sheets on it or blanket. We had to wait and go through this process carrying our luggage from room to reception desk to room to reception desk. This process took over an hour between other customers. After a long day on the road we were very tired and it was a terrible inconvenience.

Partner

10/10

Exceptional

11 May 2026

Jerome Betsey

Helpful staff, clean room, complimentary breakfast. Very leisurely stay

Self

10/10

Exceptional

24 Apr 2026

Sharicka

Yes very clean and organized the employees are very helpful and nice

Self

2/10

Poor

22 Apr 2026

Faith

I will never stay at this place again. The night I checked in, it already gives me a bad impression in regards to this hotel. No front desk in the front. She just hide in the back of the office. She came out with a headphone on her neck. Bet she never hear me calling for attendant. Second reason, the smell so bad. A lots of hair (long hair) on the deck which you can tell no one cares to get a thorough house cleaning. Third, all furniture old and disgusting. You dont even want to seat your two packs down or get your skin touched on it. I didnt sleep all night due to the noise from next door. Not soundproof room pretty much. Overall, the worst one I had ever been.

Self

10/10

Exceptional

16 Apr 2026

Priscilla

Everything was very clean, and nice

10/10

Exceptional

15 Apr 2026

Kenneth

Everything was okay

Self

2/10

Poor

05 Apr 2026

joseph

The place reeked of smoke.
I would not advise staying in there

Self

10/10

Exceptional

24 Mar 2026

Brandon

Great location, convenient and staff are very helpful.

Family

10/10

Exceptional

08 Mar 2026

Kevin

The room was clean and quiet.

Partner

2/10

Poor

23 Nov 2025

Alexandra

Th lady at the front desk was rude and inconsiderate. When I finally said something back after two days, she lied and told us there was no more room and we had to leave. I called the corporate booking number and also went on the website and there were over 20 rooms available. I called back down to the front desk and told the manager. The manager then lied and said there was a complaint. When I asked why the complaint was, she told me I did not have a right to know, but I had to leave. At this point I had already paid for another day. She finally admitted she lied and it was because “she didn’t like me.”

10/10

Exceptional

14 Nov 2025

Lee

👍

4/10

Poor

25 Oct 2025

Drew

Front desk lady was

Partner

2/10

Poor

03 Sep 2025

Tabitha

Never again

Our stay was horrible this is not a hotel at all it low income houseing the room smelled horrible and very dusty everything had stains the fridge was yellow everything was just gross people were loud and fighting all night

Friends_and_family Family

6/10

Pleasant

01 Sep 2025

Abe

Outdated furnitures and bathroom.

2/10

Poor

07 Aug 2025

Julienne

We left and refused to sleep there. The room smelled, the window was broken, a lamp was broken, and the toilet wouldn't flush.

2/10

Poor

07 Jul 2025

Matthew

In severe need of repair. All of the furniture is chipped/cracked and most of the drawers, cabinets, bathroom mirrors were broken. Shower fixtures are cracked. Cracks are “sealed” with heavy and messy caulking. The hotel attracts a clientele that plays loud music from their cars. The staff are disinterested in checking people in/out. There are no amenities (shampoo, etc) aside from one bar of soap. They make you sign an agreement not to provide alcohol to minors or to traffic humans, making you feel that you are in the wrong place. Website pictures are misleading. We booked the room for its proximity to six flags, they claim you can walk there — you cannot. It’s at the end of a road that loops around so it LOOKS like it’s closer, but there are hotels that actually are closer and appear better maintained. I can not recommend this property

Leisure Family

6/10

Pleasant

23 Jun 2025

Claire

Floor needed mopping—black with dirt that appeared when wiping up something. Long hair in bed. No breakfast. Expensive.

Convenient. Quiet.

Leisure Partner

10/10

Exceptional

11 Jun 2025

Julianne

The kitchenette and the quietness

Leisure Family

4/10

Poor

04 May 2025

milton

When arrive there’s no person in the front counter

You need to call for someone to come out

Not recommend

Business

10/10

Exceptional

09 Mar 2025

Desmond

Breakfast was not a Breakfast

Family

8/10

Excellent

09 Jan 2025

Cyniya

Good stay, the dishes specifically the pots, are cleaned but need to be replaced a lot of char and burn marks in the pans. Some smaller cosmetic issues but other than that everything was great. Staff was extremely helpful and there is always someone available to help you. The laundry area was easy to use and worked well. Overall I give this place a 3.8/5

Leisure Self

8/10

Excellent

10 Dec 2024

tyra

Pleasant

Leisure Family_with_children

10/10

Exceptional

10 Dec 2024

tyra

Plessant

Family

8/10

Excellent

07 Nov 2024

Alberto

.

2/10

Poor

04 Nov 2024

Lymari

The way the hotel charge me twice

Business

10/10

Exceptional

12 Oct 2024

Maria

Restaurants and shopping centers are close

Leisure Family_with_children

10/10

Exceptional

25 Aug 2024

LaSondra

Friendly staff. Room was clean. Nice size. The mini kitchen comes in handy for cooking. There is a pet free of $25 a day for the 1st 5 days and $10 a day after that. I enjoyed our 2 week stay and I would stay again if I had to.

Leisure Family_with_children

8/10

Excellent

20 Aug 2024

Angel

It's good

8/10

Excellent

01 Aug 2024

JAMES

There were no problems during check-in. My keeps were constantly deactivating, the issue was resolved by the front desk everytime without issue. There were some minor maintenance upkeep issues with the room, nothing that would require changing hotels though. I assume the issues will get resolved in due time.

Leisure Family

2/10

Poor

20 Jul 2024

Michael

Toilet seat was not connected to the toilet. There was no hair dryer present.

Leisure Partner

10/10

Exceptional

17 Jul 2024

Brittney

I liked that I was able to check in and out efficiently. The whole process was quick and easy. The room was clean and comfortable.

Leisure Partner

8/10

Excellent

11 Jul 2024

Kristian

Nice place, staff were friendly.

Business

8/10

Excellent

05 Jul 2024

Diane

Over all very clean, however I got the wrong size bed when I asked for a king I got a queen, also the bed was oddly lumpy

Friends_and_family Family

6/10

Pleasant

16 Jun 2024

Verified traveler

The advertised breakfast was nutrigrain bars. Overall we were just looking for a place to sleep with breakfast. The beds were uncomfortable and the muffins they mentioned the night before did not materialize. We had to go to Dunkin before my daughters game

Friends_and_family Family

8/10

Excellent

31 May 2024

Naya

The staff here were the best part of the stay! Brian (both of them) were so friendly and helpful! The location was walking distance to Six Flags (saved $20 in parking by parking in the hotel lot and walking 20 min to six flags). The beds were small (for two persons) but comfortable.

Leisure Family

2/10

Poor

24 Mar 2024

Sheena

Bogus

It was terrible my mother got bitten by bedbugs had to leave one room and scared to sleep in the other room

Friends_and_family Family

6/10

Pleasant

25 Feb 2024

Clara

On this particular stay, the water was really cold and the bathtub was dirty 😡

Leisure Family_with_children

10/10

Exceptional

05 Jan 2024

Hans

Consistently good all the way around. Very friendly staff

Business

10/10

Exceptional

23 Dec 2023

Robert

Staff was presence and professional. knowable of area in providing me with directions to places I wanted to go. I would come and stay at facility again.

Business_and_leisure Self

10/10

Exceptional

22 Dec 2023

Cassandra

All was good with the property. The only thing that I disagree with is having to ask for kitchen items from the front desk. An extended stay should have the items already in the kitchen. The guest shouldn't have to ask for the items in my opinion...

Leisure Self

6/10

Pleasant

04 Nov 2023

Jay Dee

We flew in from California for my sons Navy graduation. We arrived around midnight. Check in was easy and the lady was very nice and helpful. We got to our room and everything looked good until my 5 year old needed to use the restroom. I was shocked to say the least. Fecal matter splatter on the toliet lid and underneath the lid. It was so late my husband had to clean it. What made matters worse was next morning my husband went to speak to the manager about it and he actually jumped down my husbands throat saying he personally checked it prior to arrival and it was clean. The lady at check in had to run up to our room to see if the room was vacant before giving us that room.We have absolutely no reason to make something up like this. The guy was so worried about us leaving a bad review and actually brought in race about the lady that helped us when we checked in. Uhh no we had no intentions on leaving any review. But after this I had to. What was most upsetting is he didn’t offer to come look it to send a maid. It was all about us writing a bad review on him, So 3 days and not once did we have anyone come clean the room. Not once! This is 2nd time staying at a extended stay of America and sadly my last. Do better and trust that not everyone is lying. That was disgusting and awful to have to clean. I did take photos also

Business_and_leisure Family_with_children

6/10

Pleasant

31 Oct 2023

Jason

Hairy with no elevator.

Mostly clean except for hair all over the bathroom. Elevator was broke and a 3rd floor room sucked because of it. They should put things like that on the website.

Self

6/10

Pleasant

09 Oct 2023

JOSEPH

Stayed at this hotel as an alternative to Super 8 across the street. We normally stay there b/c it is close to Six Flags. The Super 8 reviews were terrible, therefore we looked for an alternative. Rooms clean, but sink clogged for our stay rm (306), Surprised NO coffee maker or coffee in rooms! The noise from the Hwy kept all three of us up. And for one night the people next room were loud! Manager had to come and tell them to turn down the noise. Surprised did not have coffee \"all\" day in reception area. Close to Olive Garden, Crackle Barrell and a Speedway. One light down from Six Flags: aka convenient! Would not stay again, b/c of the price. overall rating: Good

Leisure Family

10/10

Exceptional

04 Sep 2023

Brian

Great place and staff

Leisure Family_with_children

4/10

Poor

03 Sep 2023

Miranda

Excellent staff/Not very clean

The staff was extremely friendly and helpful. BUUUUT I found trash from a previous person’s stay in my room, on the floor so I don’t feel like my room cleaned well at all. The fridge leaked a ton of water on the floor, and our toilet got clogged on first night. Don’t recommend this place at.

Friends_and_family Family

10/10

Exceptional

26 Aug 2023

Maria

We stayed for one night and so the property serviced its purposed. I would stay here again.

Leisure Partner

4/10

Poor

15 Aug 2023

stephen

Not as good as old recommendations.

The venting for stoves and bathroom were not good so the smell hung around. We were unsuccessful in trying to change my reservation at the end and ended up paying for our full stay anyways

Friends_and_family Family

4/10

Poor

29 Jul 2023

Patricia

This hotel needs attention in the cleaning department.

Friends_and_family Family

8/10

Excellent

16 Jul 2023

Deron

I chose this hotel because it cost less than the rest. If your looking for fancy schmancy with lots of amenities, this isn't for you. If your looking for a safe, clean, afforadable place to rest, don't hesitate. It's in a good, convenient, safe location.

10/10

Exceptional

16 May 2023

Cynthia

A wonderful quiet peaceful place.

Leisure Self

10/10

Exceptional

14 May 2023

Cynthia

The checking was wonderful. All the staff r wonderful

Leisure Self

10/10

Exceptional

19 Mar 2023

Elsie

.

Leisure Partner

8/10

Excellent

03 Oct 2022

Chentell

The rooms could use upgrading but the overall stay was pleasant and quiet.

Leisure Family

2/10

Poor

22 Jul 2022

Albert

I was put in a room with a broken toilet twice.

Leisure Partner

10/10

Exceptional

27 Jun 2022

PERSHELL

Very nice stay

Girls trip for a wedding it was comfortable . We relax after our long day of fun with the family.

Friends_and_family Friends

6/10

Pleasant

30 May 2022

Jennifer

Staff was nice and friendly. The room was not cleaned well, water on the floor and dirt on the floor.

Leisure Family

2/10

Poor

27 May 2022

Crystal

The front office person did not have our reservation and the hotel was overbooked. After driving by car across the country and being late at night, we went across the street and got a room there.

6/10

Pleasant

11 Apr 2022

Johnny

Pictures were deceiving

Leisure Family_with_children

10/10

Exceptional

16 Jan 2022

Elena

Worth every penny

I love this place. Room was clean and the gentleman at the front desk was very helpful from the moment I walked in. Completely made me feel welcomed. I will definitely have to stay here again.

Partner

10/10

Exceptional

23 Nov 2021

Karla Oyola

Everything was nice. The service, cleanliness was excellent and the room was super comfortable.

Leisure Friends

10/10

Exceptional

25 Oct 2021

Carole

Enjoyed our stay.

Partner

2/10

Poor

25 Oct 2021

Verified traveler

Gross

Room was very old and looked nasty. There were stains on the carpet, no electrical outlet in between the beds, the elevator was very dirty also. When bringing items to my car on check out date there were two ladies at the front desk stating they saw and had a picture of a bed bug they found and killed. They wanted their money back. The lady then met up with me in the elevator and showed me the picture - sure enough was a bed bug that they put right on the hotel information sheet as proof. I want my money back too!!

Friends_and_family Family

6/10

Pleasant

24 Oct 2021

Dumague

No waiting area

10/10

Exceptional

18 Oct 2021

Skyler George

The room we had had a fridge stove and microwave

Leisure Family_with_children

10/10

Exceptional

17 Oct 2021

Krenshara

I enjoyed everything

Leisure Family

10/10

Exceptional

06 Sep 2021

Daniel

Like the hotel once I was able to book it

The stay at this hotel was great. Trying to book it through the dumpster fire that is hotels.com's app was terrible, but everything t the hotel was very nice. I would recommend staying here, but booking it with another service.

Partner

2/10

Poor

05 Sep 2021

Verified traveler

Inaccurate website description.

Room was showing \"available\" on hotels.com website but there were none after being there at the hotel. I couldn't find other motels as all of them were occupied. Had really tough time finding a motel in the night at 12.

Friends_and_family Friends

2/10

Poor

24 Jul 2021

Verified traveler

This property is more of a temporary housing then a hotel. There are piles of garbage by the garbage can inside the back door as you went out to your car. We asked for clean towels the second thing never got them. If you just want hotels for a few nights I would suggest somewhere else.

Business_and_leisure Family

2/10

Poor

19 Jul 2021

Verified traveler

They did not have a reservation and no room available fighting with Expedia

Business Family

4/10

Poor

17 Jul 2021

Verified traveler

Unimpressed

Room next door had people (sounded like adults and children) banging and screaming. Called the front desk just after 9 pm and they said they would “check it out” but quiet hours aren’t until 10 pm. Ok, fine. The screaming and banging continued until well after midnight and no one cared. Except me because obviously I couldn’t sleep with people banging on the wall by my head. Apparently people aren’t interest in teaching their kids basic respect for others. I’ve stayed here multiple times before but this is the last. I realize noise isn’t the hotel’s fault, but not addressing it is.

Friends_and_family Family

2/10

Poor

06 Jul 2021

Verified traveler

Absolutely Nothing!!!!!

Leisure Family

10/10

Exceptional

29 Jun 2021

Verified traveler

WONDERFUL PLACE VIBES 💜

Self

10/10

Exceptional

22 Feb 2021

Verified traveler

Not completely satisfied but I’m not unhappy I would stay and recommend again in future.

Business Self

10/10

Exceptional

18 Jul 2020

Q

very nice
wish they would have told me about the housekeeping

Self

10/10

Exceptional

19 May 2020

Alexis

They’re the best!

I always go there for everything they’re the best!

Friends_and_family Family

10/10

Exceptional

23 Apr 2020

Verified traveler

It felt like home the workers were so sweet and welcoming

Friends_and_family Partner

10/10

Exceptional

21 Apr 2020

Anthony

Everyone was so nice and understanding loved the staff and security in the building l. Felt like I was with family.

Leisure Partner

4/10

Poor

06 Apr 2020

Verified traveler

Lots of ants crawling around the room on the first floor

Leisure Partner

10/10

Exceptional

11 Jan 2020

Ray

Suited my business needs

Great deal and the room met all of my needs. Clean

Business

10/10

Exceptional

30 Dec 2019

Tim

My family is transitioning living locations and it was going to be hard to hold a traditional Christmas morning. We decided we would look into a hotel with some space where we could put a small desktop tree and decorate for the few days we would be there. This hotel offered counter space along with a table and a desk in which we could wrap gifts and put out food for our time there. We had enough plugs to put up some lights and our little tree.

The staff was extremely nice and came and saw our decorations for Christmas. I also like the fact they allow pets to be there. We didn't bring any, but others did and it was quite homey for them to be there.

The only thing that would have been better is if we would have had an oven to cook in instead of just burners. The only other thing was we had to ask for plates and silverware. I understand their reasoning by not having them in the rooms, but it was just a little inconvenient. I've stayed at other extended stay type hotels and they not only had glasses, silverware and plates in the room, they also had a dishwasher so you could clean them instead of the cleaning staff having to take them away and get cleaned.

Friends_and_family Family

2/10

Poor

30 Dec 2019

Teresa

I left a very experience pillow at the property and was told I the only way to get it was to go get it. I love 4 hours away. I will never recommend this hotel to anyone .

Leisure Family

10/10

Exceptional

24 Dec 2019

Verified traveler

Location is good,shopping mall near by,food places to choose from...........

Friends_and_family Family

6/10

Pleasant

12 Dec 2019

David

It was ok they wanted us to pay by credit or debt card no cash the first two women were rude

Partner

8/10

Excellent

01 Dec 2019

Junu

Good property for a family vacation - enjoyed the mini kitchen available. The noise from the expressway can easily be heard inside the room.

Friends_and_family Family

10/10

Exceptional

20 Nov 2019

Verified traveler

11221111111/////////////////////////33333333333333333

Friends_and_family Family

8/10

Excellent

15 Nov 2019

TB

Great stay! Very quiet place to be alone. It’s clean. Close to Gurnee Mills.

Business Self

2/10

Poor

10 Nov 2019

DLovelyL

This property is very old and not well maintained. Even the comforters are old and worn. No ice machines or buckets. You have to ask the front desk for pots, pans dishes, etc. Iur first room was dirty. The refrigerator was not cleaned and there were drawers in the kitchen full of pennies. The toilet was dirty in the second room we were moved to and we had to ask for it to be cleaned. I will never go bsck here.

Leisure Partner

2/10

Poor

03 Nov 2019

Verified traveler

One word...Dirty. My husband and I checked out 3 hours after checking in. We couldn’t imagine spending the night. The bed was not changed from previous guests. The room smelled terribly like grease and the chairs in the room had old food and dirt on them. The bathroom had a dirty towel behind the door!

Leisure Family

6/10

Pleasant

03 Nov 2019

Verified traveler

Staff was really nice my only problem was that the bed sheets smelled and looked dirty .

Leisure Partner

6/10

Pleasant

28 Oct 2019

Verified traveler

Bed was extremely hard and uncomfortable.
Hallways dark. Inside property needs some tlc
Staff was helpful and friendly

Leisure Partner

8/10

Excellent

25 Oct 2019

Verified traveler

Great staff, excellent, quiet location near everything. Dated room, shower curtain hung too high to keep water in the shower.

Friends_and_family Family

10/10

Exceptional

21 Oct 2019

AnnR.

VERY CLEAN. Staff was super nice and very helpful. Thank you.

Friends_and_family Family

10/10

Exceptional

20 Oct 2019

Verified traveler

I enjoy the stay and the staff was friendly.-Active Duty U.S Marine

Friends_and_family Family

8/10

Excellent

18 Oct 2019

Laura

Awesome!

The receptionist were really nice and friendly! The only problem is that there should be more comfortable bedding, the sheets and comforter is a bit then but other than that, it was a wonderful stay!

Friends_and_family Family

8/10

Excellent

16 Oct 2019

Verified traveler

It was convenient. The front desk was very helpful

6/10

Pleasant

07 Oct 2019

Verified traveler

Good hotel, but had to go through 3 rooms

I'll start by saying the woman working the front desk was great. Check-in was after hours, but still went smoothly. I got my room key, went to my room, and found that it had not been cleaned. I called the front desk, she apologized and promptly got me another room. When I get there, that room had also not been cleaned. Following this news, the front desk looked for another room and wound up having to clean one herself for me. Overall, the hotel was fine, and the location and comfort were good for the price. I just hope this housekeeping issue gets resolved.

Self