Holiday Inn Express Chicago NorthWaukeganGurnee

8/10

Excellent

27 Jun 2026

Jeremie

The a/c in our room sounded like it was as old as the hotel itself (1925).

Family

6/10

Pleasant

27 Jun 2026

Libin

The location was great for our visit. The room was among the smallest we have ever had, but given the fact that it is located in Chicago downtown, it is less surprising to us. The biggest issue for our visit was the noise coming from the street as the sound insulation from windows seemed to be nonexistent.

Family_with_children

10/10

Exceptional

27 Jun 2026

Mack

This was our first stay at the Holiday Inn Express - Magnificent Mile and it did not disappoint! The property was extremely clean, the staff was incredibly helpful and the breakfast was excellent! My room is nice and clean and spacious enough and had all the amenities we needed anytime I had a question for the front desk, they were more than accommodating, sometimes even showing us where things were rather than just telling us. The only issue we have was a couple of the l out on the TV saying there was no signal, but then they would come back shortly after that. We found that happened mostly on Fox News Channel. However, we can't say enough good things about this particular property. Thank you so much!

Partner

10/10

Exceptional

25 Jun 2026

Laushanda

The property was very clean and the staff were extremely helpful and nice.

Partner

10/10

Exceptional

24 Jun 2026

Donna

More breakfast choices
Rooms are small

Family

10/10

Exceptional

24 Jun 2026

Jodi

Nice property, the staff was great. They weee very friendly and helpful

Family_with_children

8/10

Excellent

23 Jun 2026

Kathleen Jean

Rooms very small. Breakfast was ok.

Family

10/10

Exceptional

22 Jun 2026

Matthew

It’s a really nice property in a really great and convenient location. You are walkable to almost anything in the city - Cloud Gate, Shopping, Riverwalk, etc.

It does have a couple of shortcomings just because it is a renovated version of a very old hotel. Bathrooms are very small - especially toilets. Water pressure is inconsistent. And it came take a while to get down the elevator from high floors.

Overall the staff more than make up for any shortcomings as they were really exceptional. Would definitely stay again.

Family_with_children

10/10

Exceptional

22 Jun 2026

Megan

Close to a lot of things

Self

10/10

Exceptional

20 Jun 2026

Brad

Great downtown location. Many things to do. Hotel is very clean with friendly staff. And breakfast has large selections.

Self

10/10

Exceptional

20 Jun 2026

Shelia P

The staff was friendly n helpful

Family

8/10

Excellent

19 Jun 2026

Matt

The hotel was the old Hotel Cass. Being that- very small room although renovated to modern times.

Partner

10/10

Exceptional

18 Jun 2026

Ronda

Location is great - good neighborhood, lots of restaurants nearby and very walkable.

Self

10/10

Exceptional

18 Jun 2026

Tom

Everything was great! Staff was super friendly

6/10

Pleasant

16 Jun 2026

Michael

Staff was great bed was comfy room was well kept restroom on the other hand shower-head was leaking water pressure was ok at best

10/10

Exceptional

14 Jun 2026

Ivan Monsalvo

The space is worth the price

Self

10/10

Exceptional

12 Jun 2026

Drew

Unique place. make sure you book your parking in with the hotel - save you some money.

Family_with_children

10/10

Exceptional

11 Jun 2026

Becki

Clean room, comfortable bed, soft towels and great water pressure. Excellent location!

6/10

Pleasant

08 Jun 2026

John

Rooms are VERY small, not the typical Holiday Inn Express. The room size was not noted when booked. No room to walk aroubd the bed, put your luggage, etc. Very disappointing!

Best part was its location.

Family

10/10

Exceptional

07 Jun 2026

Boyd

Was fine

Partner

10/10

Exceptional

07 Jun 2026

Jose

Hotel was nice and clean front staff was great quick nice and helpful always with a great attitude. Housekeepers clean room every day was amazed most hotels do every other. Great location., will book again in future

Partner

4/10

Poor

07 Jun 2026

Satyam

The shower design was poor and the water spills out into sink area and a/c continuously loud noise and the bed smaller size

Partner

10/10

Exceptional

05 Jun 2026

Kathleen

Location was excellent. Staff was helpful and kind. Breakfast was way more than expected. Will definitely recommend to friends and stay here again when I return

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Estefani Leticia Amaya

I liked everything it was perfect because of the location , breakfast and staff being attentive

Partner

10/10

Exceptional

31 May 2026

Julia

Great location everything is around the corner.
Breakfast is a good
Rooms are small but they have all the amenities you need. I would recommend it

Partner

10/10

Exceptional

31 May 2026

Sarah

Great value for the location! Really nice breakfast. Charming old hotel so our room was very small but that was part of the charm. Would definitely stay again.

Partner

6/10

Pleasant

30 May 2026

Tina

This hotel is in an amazing location along the magnificent mile and conveniently located to a lot of things to do while in Chicago. The staff were very friendly and helpful. That being said, this was the most I had ever paid for a hotel for one night and the room was so small there wasn’t even a chair to sit in. Along with that, our air unit was so loud that it woke us up every time it kicked on or shut off all night long. All in all I’m sorry but just not worth $500 a night

Partner

10/10

Exceptional

30 May 2026

Lizanne

Clean room, nice staff, excellent location, you have to pay for parking at self service ramp but it is very convenient

Friends_and_family Family

10/10

Exceptional

28 May 2026

Kathleen

Staff was very nice . breakfast was great

Family_with_children

8/10

Excellent

25 May 2026

Irma

Tod bien pero la ducha no tenía agua fría y el personal se tardó en actuar

Partner

2/10

Poor

25 May 2026

leslie

The room is SO small. We got the handicap room somehow and it was still so small. The shower in there was so bad

Partner

8/10

Excellent

25 May 2026

John

Had an issue with the waiting time for the elevator, but otherwise a great place to stay and a wonderful location.

6/10

Pleasant

24 May 2026

Joel

The staff was great. Breakfast was a bit underwhelming

Partner

2/10

Poor

24 May 2026

Tolga

There was Not hot water at all (on the day 5/19/2026) I waited around an hour but they couldn’t fix it. I even did not hear an apology from the rude reception people. Never ever stay here..

Self

6/10

Pleasant

24 May 2026

Andrew

The beds were just uncomfortable to sleep on. Other than that it was standard.

Family

4/10

Poor

19 May 2026

Jeffrey

Reserved rate of $375. Check-in clerk tried to charge a $75 parking fee in spite of fact that we had no car and had not indicated that we would have a car. First room featured nary a working electrical outlet. Demanded a different room, which featured a few, not all, working outlets. Woke up the next morning to no hot water in the room. I do appreciate that the staff halved the bill after I threw a fit, but this is nowhere near the premium hotel that they are trying to charge.

10/10

Exceptional

17 May 2026

Ishita

Clean rooms. Friendly staff. Centrally located

6/10

Pleasant

15 May 2026

Matthew

Hotel is in a good spot and is a good price. Rooms are very small and building is very old. Feels dated, the staff, however, was fantastic!

10/10

Exceptional

15 May 2026

Juan Pablo

Excelent location. Very good breakfast. Nice staff

Self

8/10

Excellent

15 May 2026

Maria Victoria

The breakfast is great. No comment on the parking since we didn't rent a car.Front staff are helpful too.

Partner

10/10

Exceptional

14 May 2026

Altagracia

Property was very clean, staff was very friendly. Excellent location.

Family

10/10

Exceptional

12 May 2026

Jimmy

Very friendly staff! Courtney was absolutely amazing super helpful throughout our stay. The hotel is also within walking distance to pretty much everything. Will definitely be booking here again!

Friends_and_family Family

8/10

Excellent

11 May 2026

Manon

Un hôtel très très bien situé, on peut faire beaucoup de choses à pied, très sécuritaire, propre, les déjeuners sont très bien.
La chambre et un peu petite mais on y va seulement dormir. Le seul petit hic, c'est l'insonorisation, il y a un jeu sous la porte, donc on entend les gens parler dans le corridor, les portes claquées ou encore beaucoup d'ambulance et autre passé dans la rue. Mais j'y retournerais car j'ai trouvé que l'emplacement était idéal et le rapport qualité-prix en valait la peine. Le personnel est très gentil.

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Rhonda

Everything was amazing, friendly staff, outstanding and very clean

Self

10/10

Exceptional

06 May 2026

Duane

Room was very clean with nice comfy beds. Hot Breakfast was very good with a lot to choose from, and even as busy as it was they never ran out of anything. Location can not be better.

Friends_and_family Friends

6/10

Pleasant

06 May 2026

Syed

Helpful staffs . Rooms are old fashions , my room has faulty air con, start with ' bang' noise .. comes every 15 minutes , reported , they say s they have fixed it ... All the same .. could sleep properly .
I would not recommend this hotel . Location is very convenient though .

8/10

Excellent

05 May 2026

Angel

Está en muy buena ubicación. Hay restaurantes, farmacias, lugares para desayunar a solo unos minutos. Cerca de los lugares de interés si vienes de vacaciones.

Partner

10/10

Exceptional

04 May 2026

Lora

This is the perfect location. The room was smaller than what I thought however it was still cozy.

Partner

10/10

Exceptional

03 May 2026

Cheryl

Property and location wonderful! My only beef was that I was charged an original deposit, yet on discharge it was not credited. Also an additional $100 was added to my credit card and after a day or so removed. So I'm out about $165.00 and have to fight with Expedia to get it resolved and they cut me off twice on phone calls. I will email the hotel and see if they can resolve the problem . It was nice to have Trader Joe's across the street to but fruit and salads to eat.I walked the whole strip. The staff were helpful and kind. The Breakfast crew were very patient
Please come to breakfast before closing. And adhere to the hours of operation. They work hard enough without having to deal with late arrivals.

Self

10/10

Exceptional

02 May 2026

Phil

Really great location. Very helpful staff!

Self

10/10

Exceptional

30 Apr 2026

Iran

Aunque pequeño es acogedor. Tiene lo necesario otra pasar una vacaciones cómodas. Cerca de todo y caminando. Excelente servicio al cliente. Aunque el desayuno no es variado, siempre esta caliente y bien echo.

Family

6/10

Pleasant

29 Apr 2026

Michael

Breakfast menu was limited with many items missing … staff was not friendly.

Self

2/10

Poor

28 Apr 2026

Montcreal

I stayed at this hotel in Chicago from 4/24–4/27, and unfortunately, my experience was very disappointing. First and foremost, the front desk staff could benefit from serious customer service training. Aside from the doorman who was the only person who was consistently friendly and welcoming—the rest of the front desk team was neither attentive nor helpful. There was little effort made to assist us or ensure we were comfortable during our stay.

On my first full day, the hotel ran out of basic essentials like towels and washcloths, which is unacceptable for any hotel. On a positive note, the housekeeping staff were the highlight of the experience. They were kind, professional, and much more hospitable than the front desk staff they truly set the standard for customer service.

Additionally, the condition of the hotel itself needs significant improvement. The water pressure in the room was inconsistent, going in and out, and the lights flickered frequently, which was frustrating. There were also visible water-damaged spots on the ceiling that appeared to have simply been painted over rather than properly repaired.

Overall, this hotel is in need of serious renovations and better staff training. I would not recommend staying here based on my experience.

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Monica

la cama suena mucho

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Deborah

I had a hard time finding it. Front desk staff were all very nice. I parked in the parking garage then checked in- but in order to use my paid parking I needed to check in first, get a code, then park. I had to move my car out of the garage, back into traffic, to park back in the same garage, but with a code this time. They reimbursed my initial parking, which was great. Better parking directions would have been helpful. Breakfast was great. Clean. Would stay again.

Self

10/10

Exceptional

23 Apr 2026

Kay

Clean comfortable room , staff helpful, breakfast standard and location good

Family

10/10

Exceptional

22 Apr 2026

Joseph

This hotel was a pleasant surprise. Hotel is nicely located, near main tourist spots. Room and bathroom were very clean, great job for the maintenance team!

Partner

10/10

Exceptional

22 Apr 2026

Mia

Great experience overall

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Zachary

Good

6/10

Pleasant

20 Apr 2026

Ricky

Tv didn’t work

Partner

10/10

Exceptional

18 Apr 2026

Nicholas

Very nice accommodations

6/10

Pleasant

18 Apr 2026

Craig

Great location but soundproofing on windows is terrible, lots of road noise. Everything else good

10/10

Exceptional

18 Apr 2026

Javier

Excellent

Business

10/10

Exceptional

17 Apr 2026

Leesa

Great location, lovely staff, comfy bed. Would definitely choose this hotel again.

Partner

6/10

Pleasant

15 Apr 2026

Ahmed

Staff were perfect, room had a spider crawling from the ceiling with its web snd the floor was uneven.

Self

8/10

Excellent

14 Apr 2026

Ahobila

Vending machine is not working. Parking is paid, and it’s expensive

8/10

Excellent

14 Apr 2026

Jan

This hotel is nice, it has been remodeled from an old hotel that was there in the 50’s. There is no parking. We drove around the block looking for a park to check in or put our car for the night. Since traffic is horrible, we chose to leave our car in the Casino Parking deck sround the corner that the hotel suggestion. We walked to dinner and took taxis. The parking cost $55.00 per night. So hotel was reasonable but add parking to that.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Maxine

Lovely stay through and through; staff was great, hotel was spotless, and our room was in perfect condition when we got there! Rooms are a bit small but still good otherwise.

Friends

2/10

Poor

14 Apr 2026

Olivia

Breakfast was ok what I didn’t like was they were picking up everything by 9:50 they only clean my room one time I even went to the front to let them know and one went to clean it up I had to call them everyday for clean towels

6/10

Pleasant

12 Apr 2026

Shelby

Breakfast is standard so just ok. WiFi is great, rooms are the smallest rooms I’ve ever been in but staff was really nice and overall it was clean

Self

8/10

Excellent

12 Apr 2026

Christopher Michael

Hotel was easy to get to, a little outdated and shower didnt drain in room 804. Other than that it was a good experience

Family_with_children

10/10

Exceptional

10 Apr 2026

Kevin

Excellent location--the best! I felt very safe, too. The staff was wonderful, especially Courtney--what a gem! Promote her immediately and increase her pay, please! :) The breakfast was fine and there was an acceptable amount of choices. I loved the fact that the coffee, tea, and hot tea station was open 24 hours. Also filtered water! Because of my Goild Status with hotels.com, I was upgraded to a king bed room. Couldn't be any better! Restaurants right around, some open quite late. Oh, and Trader Joe's is right across the street!

Self

10/10

Exceptional

10 Apr 2026

Lester

We had a great stay in Chicago!
The staff at the front desk were super friendly and happily helped us with changing to a bigger room when we realized the room we originally booked was a little bit to small for us. Thanks!

Family_with_children

10/10

Exceptional

09 Apr 2026

Alondra

.

10/10

Exceptional

08 Apr 2026

DARLENE

This hotel is perfect! Just off Michigan avenue so access to bus. Also walking distance from restaurants and some attractions.

Self

8/10

Excellent

08 Apr 2026

Todd

The property was nice and clean. The staff was very helpful and friendly. The breakfast was really nice. I would stay here again without hesitation.

Self

6/10

Pleasant

08 Apr 2026

Brenda

The hotel was clean and close to everything we needed. The rooms are tiny! I didn't expect this. There is not even room to open up a large suitcase unless you put it on the bed. The staff was friendly and the breakfast was good, just no variety, stayed exactly the same each day.

Partner

6/10

Pleasant

07 Apr 2026

Fernando Mansilla

Please do not handles trash near the breakfast room (solarium) it was terrible, while we were eating odor was disgusting.

Family_with_children

10/10

Exceptional

05 Apr 2026

Jemile

Good

Family_with_children

6/10

Pleasant

03 Apr 2026

Brooke

Breakfast was limited but fresh. Parking was unclear and difficult but that is normal for the city.

Partner

10/10

Exceptional

01 Apr 2026

Tara

The staff was wonderful and so accommodating! Thank you or a wonderful visit!

Family_with_children

10/10

Exceptional

01 Apr 2026

Arturo

Room was extremely small and tv was sticking out the wall towards the bed

Partner

8/10

Excellent

31 Mar 2026

Janet

Same food everyday. Room was very clean but very small. We had to live out of our suitcases because only a bed and desk.

Family

10/10

Exceptional

31 Mar 2026

Jose

Yes

Partner

10/10

Exceptional

28 Mar 2026

Jewell

Breakfast was typical eggs pork sausage and pancakes. I don't eat pork and would really appreciate some fresh fruit and other options.

Family_with_children

10/10

Exceptional

28 Mar 2026

Tashea

Clean

10/10

Exceptional

28 Mar 2026

Alex

Its good service

Friends

2/10

Poor

27 Mar 2026

Jihea

Break fast allergy - no staff response!!

6/10

Pleasant

27 Mar 2026

Erin

Staff were professional, courteous and nice. It’s an older hotel and walls are thin, so between loud neighbors, noise from the street below (car alarms, sirens, etc), and not very comfortable beds, it was not easy to sleep through the night.

10/10

Exceptional

27 Mar 2026

Victor Hugo

Everythings ok ❤️

10/10

Exceptional

26 Mar 2026

Lainie

Friendly staff, decent breakfast, clean room. Close to amenities. Easy parking (for the fee).

10/10

Exceptional

25 Mar 2026

Jaesung

I thought it was great for the price. I like thayt the breakfast was included and check in and out was easy. Staffs are very nice. We asked to keep our bags for a few hours when we checked out and they happily did. The room is a little small but in a big city it’s normal. Highly recommend

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Helen

Okay

Partner

2/10

Poor

23 Mar 2026

Cierra

This hotel is very old, small, and outdated. It looks nothing like the pictures. Staff was also not very accommodating.

Partner

10/10

Exceptional

22 Mar 2026

Joseph

Staff was very helpful.

Self

8/10

Excellent

22 Mar 2026

TIERRHA

The room was pretty small, but it was clean a little dated. The staff was nice. The toilets were extreme small. They were almost like kid toilets, but the overall experience I will give it 4⭐️⭐️⭐️⭐️

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Alexandria

My room was clean and bathroom was nice. They had filtered water available at all times. The breakfast was good. They offer dove soap, lotion, shampoo, and conditioner. I would stay here again.

Self

10/10

Exceptional

21 Mar 2026

Leah

Everything in the hotel was super clean, the lobby, the room, the dining area. Continental breakfast was standard Holiday Inn spread with just enough to choose from. The staff were SO nice. In the couple of days we were there we interacted with four or five staff members and they were all fabulous. Location was great, shopping on Magnificent Mile and eating nearby (took the L train to get there). Can’t say enough, it was great.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Aftan

It looks just like it’s advertised. Lovely breakfast and the staff was amazingly friendly.

10/10

Exceptional

19 Mar 2026

Vincent

Clean room and courteous staff. Good breakfast with national brands not those cheap store brands. They even offer Horizon Chocolate milk pack and good brand yogurts.