Holiday Inn Express Chicago NorthWaukeganGurnee

8/10

Excellent

31 Mar 2026

Janet

Same food everyday. Room was very clean but very small. We had to live out of our suitcases because only a bed and desk.

Family

10/10

Exceptional

31 Mar 2026

Jose

Yes

Partner

10/10

Exceptional

28 Mar 2026

Jewell

Breakfast was typical eggs pork sausage and pancakes. I don't eat pork and would really appreciate some fresh fruit and other options.

Family_with_children

10/10

Exceptional

28 Mar 2026

Tashea

Clean

10/10

Exceptional

28 Mar 2026

Alex

Its good service

Friends

2/10

Poor

27 Mar 2026

Jihea

Break fast allergy - no staff response!!

6/10

Pleasant

27 Mar 2026

Erin

Staff were professional, courteous and nice. It’s an older hotel and walls are thin, so between loud neighbors, noise from the street below (car alarms, sirens, etc), and not very comfortable beds, it was not easy to sleep through the night.

10/10

Exceptional

27 Mar 2026

Victor Hugo

Everythings ok ❤️

10/10

Exceptional

26 Mar 2026

Lainie

Friendly staff, decent breakfast, clean room. Close to amenities. Easy parking (for the fee).

10/10

Exceptional

25 Mar 2026

Jaesung

I thought it was great for the price. I like thayt the breakfast was included and check in and out was easy. Staffs are very nice. We asked to keep our bags for a few hours when we checked out and they happily did. The room is a little small but in a big city it’s normal. Highly recommend

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Helen

Okay

Partner

2/10

Poor

23 Mar 2026

Cierra

This hotel is very old, small, and outdated. It looks nothing like the pictures. Staff was also not very accommodating.

Partner

10/10

Exceptional

22 Mar 2026

Joseph

Staff was very helpful.

Self

8/10

Excellent

22 Mar 2026

TIERRHA

The room was pretty small, but it was clean a little dated. The staff was nice. The toilets were extreme small. They were almost like kid toilets, but the overall experience I will give it 4⭐️⭐️⭐️⭐️

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Alexandria

My room was clean and bathroom was nice. They had filtered water available at all times. The breakfast was good. They offer dove soap, lotion, shampoo, and conditioner. I would stay here again.

Self

10/10

Exceptional

21 Mar 2026

Leah

Everything in the hotel was super clean, the lobby, the room, the dining area. Continental breakfast was standard Holiday Inn spread with just enough to choose from. The staff were SO nice. In the couple of days we were there we interacted with four or five staff members and they were all fabulous. Location was great, shopping on Magnificent Mile and eating nearby (took the L train to get there). Can’t say enough, it was great.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Aftan

It looks just like it’s advertised. Lovely breakfast and the staff was amazingly friendly.

10/10

Exceptional

19 Mar 2026

Vincent

Clean room and courteous staff. Good breakfast with national brands not those cheap store brands. They even offer Horizon Chocolate milk pack and good brand yogurts.

10/10

Exceptional

18 Mar 2026

Carlos

Very nice check in

Self

8/10

Excellent

16 Mar 2026

Vladyslav

yes

Self

6/10

Pleasant

16 Mar 2026

Jennifer

great area, hotel was clean, staff was friendly, breakfast was great. The only downside was the beds, we had 2 double beds and they were very squeaky, and uncomfortable. it was like sleeping on an old-school pull-out couch with metal springs. One bed didn't even lay flat but was raised at the feet making it very awkward.

Family

10/10

Exceptional

14 Mar 2026

Martha Arcadia

Everything was close by, we were in the perfect spot. Have fun in this hotel, this was an amazing property.

Partner

10/10

Exceptional

13 Mar 2026

Meredith

Shops close, great location. Clean.

10/10

Exceptional

12 Mar 2026

William F

Very courteous staff. My wife was unexpectedly discharged from Northwestern Hospital a day earlier than expected and the hotel representative gave me a credit for the last day. I am very satisfied with my stay.

Self

10/10

Exceptional

09 Mar 2026

Marie

I was in Chicago for a conference. Holiday Inn Express Chicago was a pleasant walk from the conference center (and about half the price). There were plenty of shops and restaurants right outside the door - including a Trader Joes. My room was clean. The staff was lovely and the breakfast had lots of healthy choices.

Business

10/10

Exceptional

08 Mar 2026

Sandra

be aware that there is no fridge or microwave

8/10

Excellent

07 Mar 2026

Nicholas

Basic room which was clean and regularly attended by housekeeping. Staff helpful. Good location for downtown area and Navy Pier. Some good restaurants in walking distance (Portillos, Giordano’s).

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Trey

It was cheap! Clean but small room, nice location. But we could hear the elevator working from inside our room all night long and both elevators went out at one point, forcing us to climb the 15 floors to our room. Also, I almost couldn’t check in because I’m 20, not 21. I’ve literally never heard of such a rule before. Thankfully, my partner was over the age threshold or we would have had to find a new hotel

Partner

2/10

Poor

06 Mar 2026

Danielle

Bed were absolutely terrible and uncomfortable. Check-in person was rude and NOT helpful during check-in. Small hallways and could barely walk around cleaning lady daily.

8/10

Excellent

03 Mar 2026

Sandra

This place doesn’t have their own parking so you will need to paid extra to stay in parking ramp that next to their building.

Family_with_children

10/10

Exceptional

02 Mar 2026

Ivan

Everything ok

Family

10/10

Exceptional

02 Mar 2026

Ivan

Everything ok

Family

10/10

Exceptional

02 Mar 2026

Tori

So great

8/10

Excellent

02 Mar 2026

Barbara

My only concern would be thermostat. The heat wasn’t regulating. Once I entered the room it was cool then I turned on the heat. Then it became extremely hot. Otherwise it was a good stay thank you.

10/10

Exceptional

28 Feb 2026

Alvin

Beautifully rustic

10/10

Exceptional

25 Feb 2026

Fred

Room very clean, but cold at times. You need new Windows 😉.
Breakfast great!
Very good location
All good!

10/10

Exceptional

23 Feb 2026

Laura

This hotel is in a great location in the heart of Chicago! The rooms are tiny but the amenities are great!

It is called the tiny hotel of Chicago! I would recommend it!

Friends

8/10

Excellent

23 Feb 2026

Fred

Room clean, but it was cold regardless of the heat.
Breakfast great!

Partner

8/10

Excellent

23 Feb 2026

Rakiya

The room was very nice but also VERY small! No walk way to even get to the bathroom area. Also, house keeping came to bring towels but not make up the bed the 2nd night.

Partner

8/10

Excellent

22 Feb 2026

Thomas

Clean room, great location, 24 hour fitness center

Self

10/10

Exceptional

22 Feb 2026

Joaquina

The staff were very polite and when I had an issue they made sure I had everything I needed. Will stay again. Their location is perfect too. Walking distance to all shopping and food.

Partner

10/10

Exceptional

20 Feb 2026

Tiffany

Room, views and walkable to everything. The staff was so warm and accommodating.

10/10

Exceptional

16 Feb 2026

Alejandro

Clean room. Friendly staff.

8/10

Excellent

15 Feb 2026

Mary

The room was clean but a bit dated. Loved the area.

8/10

Excellent

14 Feb 2026

JIMENA

Staff were nice & they had toilettries.

6/10

Pleasant

13 Feb 2026

Marsha

Nice hotel, friendly staff, great location. We stayed 2 nights. Room was small and cramped for 3 adults. The view outside our window was 3 brick walls to an ac corridor and other room windows. Which was very disappointing for a first trip to Chicago and we couldn’t look out the window. Housekeeping skipped our room on day 2 so we had to get fresh towels from reception.

10/10

Exceptional

11 Feb 2026

Dawn

Great

10/10

Exceptional

10 Feb 2026

Sylvie

Excellent location for walking everywhere and eating out Excellent breakfast offering. Clean room, clean hallways. Perfect room size for 1 person, tight for 2 (had a queen bed room). Simple to use heating fan.

Leisure Self

10/10

Exceptional

10 Feb 2026

Bakhtiyor

The hotel has a very good location, clean rooms and an excellent breakfast. The rooms are clean, but quite small and have no refrigerator or microwave.

Friends_and_family Family

4/10

Poor

09 Feb 2026

Jorge Eduardo

We stayed in February during winter, and the windows let freezing air enter the room.
One mattress was uncomfortable and made a lot of noise from the springs with the slightest change of position
On our last day, we found a small cockroach in the bathroom.

Leisure Family

10/10

Exceptional

09 Feb 2026

Dawn

Awesome Awesome

8/10

Excellent

06 Feb 2026

Ashley

The room was fine as far as being clean and comfortable beds. The room itself was tight for 4 people.
Great breakfast and location was great!! Just a short walk to Michigan Ave.

10/10

Exceptional

02 Feb 2026

Nihara

Immediately greeted by the nicest smiles and hospitality. Creating a warm inviting atmosphere. The front desk ladies did a great job welcoming us . Room was clean and location was perfect

10/10

Exceptional

27 Jan 2026

Hendrik Leonardus

Excelent

Leisure Self

4/10

Poor

27 Jan 2026

Courtney

Wasn’t what I expected

Leisure Partner

6/10

Pleasant

25 Jan 2026

Tydale

Bigger size, inside pool, better breakfast

Partner

8/10

Excellent

25 Jan 2026

John

The staff was friendly and attentive. The room was clean.
The breakfast was good however,
The bagels were stale and when trying to get the eggs and such the lids would not stay up. You should move the plant by the juices and place the plates, bowls, etc for easier access for those who are vertically challenged.
Felt on the bottom of the chairs they will move more easily and quieter.

Leisure Partner

6/10

Pleasant

19 Jan 2026

Shriya

Loved the area

10/10

Exceptional

18 Jan 2026

LA Donna

We had 3 vegans in our group. I was impressed that the hotel called to see what we needed to eat. The hotel was very accommodating. We were very impressed. The service was great. The rooms are small we made it work.

Friends_and_family Friends

8/10

Excellent

15 Jan 2026

Rio

The room was clean and staff was very helpful and nice. Breakfast was better than most similarly priced hotel breakfasts but not as good as it looked in pictures. Really great location with lots of food and transit nearby and walking distance from the loop.

Leisure Partner

4/10

Poor

14 Jan 2026

Dana

Cold room with loud heater that went on and off intermittently all night. I had an accessible room with a leaky shower. My mobility issues are fine enough that i was able to use it but it was not comfortable. I feel it would be very challenging for someone who uses a wheelchair. I went downstairs and asked to borrow a regular chair for sitting (there wasn’t one in the room) and was told no. It was fine, just not terribly comfortable. The seating area for breakfast was very nice!

Business Self

8/10

Excellent

14 Jan 2026

Ametra

Yes

10/10

Exceptional

13 Jan 2026

richard

Clean rooms. They were a bit small but its a great location to everything so well worth it.

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Gabriela

Small room but it was clean

8/10

Excellent

12 Jan 2026

angela

Check in was easy, breakfast was good and fresh! Beds were comfy but the room was on the smaller side. The location was perfect to all things downtown. Our only negative was that the TV stopped working or second day there. We told them immediately and they didn't have anyone come look at it. They did offer us another room, but that would have been to much of a hassle. All in all it was a great stay and we would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Chaiya

Great

10/10

Exceptional

09 Jan 2026

Alejandra

Excelente, la ubicación, la limpiéza y el desayuno

Leisure

6/10

Pleasant

07 Jan 2026

Takirah

Kind staff. Toilet had a rust water leak that shouldve been noticed prior to checking in. Suitable room for one person but felt crowded with another person.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Jeckmaly

Excellent location and everything clean. The staff was exceleent and also the breakfast is a plus one!!

Leisure Family

2/10

Poor

05 Jan 2026

William

The staff was rude, water pressure was in and out, it was like staying in a hostel, the rooms where very small and the doors didn’t have separate insulation on the bottoms so it was a space and you could hear someone 3 doors down in the room, the slams of the doors are very bad the sound of people in the hallways. This is not a place to sleep or relax! I’m so disappointed I paid for 7 nights. What a rip off , the heater didn’t even work right. Everything was bad! Never again!

Business_and_leisure Self

8/10

Excellent

04 Jan 2026

Marcello

A little bit of a tiny room, but overall a great experience, great location, great breakfast included in your stay and kind staff.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Martin

Very friendly

Business_and_leisure Family

10/10

Exceptional

03 Jan 2026

Justin Russell

The Hotel Cass was very nice. The staff were friendly and helpful. It was conveniently located to many of the main things to do in downtown Chicago. The breakfast area was very crowded, and the food, although not terrible, was repetitive. The room was perfect for our family of four.

Leisure Family

10/10

Exceptional

03 Jan 2026

Wuilibaldo

We love to stay at

Friends_and_family Family

4/10

Poor

03 Jan 2026

Denise

Rooms are too small - barely any room to walk between the bed and the bathroom. Location is good

10/10

Exceptional

02 Jan 2026

Clarinda

This hotel was very convenient for me, 9 minute walk to the river walk, 1 min walk to the Bally casino and surrounded by restaurants it was perfect

Self

10/10

Exceptional

02 Jan 2026

Norman

Nice clean room, courteous staff

6/10

Pleasant

02 Jan 2026

ERIC

Excellent great experience

Leisure Self

10/10

Exceptional

02 Jan 2026

DANIEL

Staff was courteous and room was spotless. Excellent value for the location.

Leisure Self

8/10

Excellent

29 Dec 2025

Maria

Reasonable price. Staff was courteous.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Antjuan

I just wish I would've known about the additional $100 deposit fee but other than that great customer service, great breakfast and perfect 👌 room also the 12:00 check out is so much more convenient than 11am like everywhere else

Leisure Self

6/10

Pleasant

29 Dec 2025

Horacio

Water leaks in shower. Adults partying late night and making lots of noise.
Bed mattress needs changed.

Partner

8/10

Excellent

28 Dec 2025

Tony

The location was tremendous, easy access for most of the city. The staff was very helpful and friendly. The room was a little small, but clean and comfortable.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Oxana

Excellent

6/10

Pleasant

24 Dec 2025

Brandon

The room was incredibly tiny. Very few outlets. Very small bathroom. The floor was not attached to the sub floor so it sounded like our shoes were sticking to the floor when we were walking. The room was absolutely freezing. When we turned the thermastat to 74, burning hot air blew so hard it took our breath away. 73 degrees was arctic air freezing us out. The windows were desparately thin, the screens were falling off of them, and the entire area in and around the windows were like a freezer. We put drinks on the window bc the room did not have a refrigerator. The space around the window was absolutely FREEZING. I wanted to fill a water bottle and asked at the front desk the woman told me there was something I could use in the breakfast area. I said there was but the water was hot. She just said oh and did nothing to cool the water or provide ice. When housekeeping came, they made up one of our beds and left the other. Lots of noise from the street, hallways are very noisy. It was an interesting stay.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Jose Darwin

Clean, accesible to nearby establishments and staff were so polite and helpful to our needs.

Leisure Family

10/10

Exceptional

22 Dec 2025

Maria

Everything was just as advertised. My children and i gad a great visit to Chicago. When we come back, we are going to stay here

Leisure Family

8/10

Excellent

21 Dec 2025

Nicole

The staff was helpful to me and the amenities helped as well such as breakfast being served each day. The location was perfect for site seeing.

4/10

Poor

20 Dec 2025

Jennifer

Very noisy hallway, window is broken , we have to cranked the hit up to 80’ we asked them try to fixing it - they said it’s fixed it wasn’t.

8/10

Excellent

18 Dec 2025

Rochelle

Good location, clean room but room felt cold

10/10

Exceptional

16 Dec 2025

Hector

Amazing! Love this place.

6/10

Pleasant

14 Dec 2025

Wilton Yves

The room was good and there are staffs that should smile more. I did not like that we could hear the noises from outside the windows and voices outside our room.

Leisure Friends

10/10

Exceptional

12 Dec 2025

michael

Staff

Leisure Partner

6/10

Pleasant

11 Dec 2025

Erin

The breakfast was not good. You’d think you have more options for the prices but it’s not really any. The ice machine was down on my level had to travel to other floors to get ice. It’s really a motel but upscale because of them doing some decoration.

Leisure Family

10/10

Exceptional

11 Dec 2025

Wanda

Yes and it was excellent.

Self

4/10

Poor

08 Dec 2025

Kelly

The showers only had cold water, my room wasn't cleaned when i asked. I had to ask twice. The rooms are too small if you travel from out of town. I will never stay here again. I wouldn't recommend this hotel.

Leisure Self

8/10

Excellent

07 Dec 2025

Luta

I think more choice for the breakfast would be good like bacon, nutella, more fruit juice, fruits. The pancake machine was very amazing !! Thanks for the stay, I would let a 8/10

Leisure Friends

8/10

Excellent

06 Dec 2025

Brian

The room was clean, small. We requested a higher floor and staff accommodated us. Front desk took the time to write out directions how to get to the subway and how to take it to Wrigley Field. He then refused a cash tip and said it was part of his job. Sasha at front door was friendly and helpful. Everyone at front desk was very friendly and helpful.

Leisure Partner

8/10

Excellent

05 Dec 2025

Lou

Room spotless
Staff responsible

8/10

Excellent

03 Dec 2025

Robert

Worked for what we needed

Business Family