Name: Woodspring Suites Gurnee - Chicago
Address: 5742 Northridge Drive, Gurnee, 60031, US

10/10

Exceptional

03 Aug 2026

Derrick

Def was a good stay here everything was good

2/10

Poor

01 Aug 2026

Kiyra

This hotel canceled my reservation after I had called ahead to ensure that it would not be canceled due to a odd flight. I ended up having to go find a different hotel because I could not get a room at this one after a 12 hr travel night, even after having a reservation and calling ahead. The desk doesn't open until 9am, and someone had canceled my entire reservation to fit someone for 1 night.

2/10

Poor

31 Jul 2026

Orlando

Llegué y no tenían la habitación disponible, me dijeron que debía pedir un reembolso y hasta ahora nadie me atiende, se quedaron con el dinero de un servicio que no dieron

4/10

Poor

27 Jul 2026

Elia

The place smelled terrible. I had to buy air fresheners for the room just so I could stay there because the odor was unbearable.
On the first day, I ran out of towels. When I went to ask for more, they told me they didn't have any available at the time. I then asked one of the housekeeping staff, but she said she couldn't give me any and that I had to request them at the front desk.
In addition, when I went to the front desk, they told me that towels could only be requested between 8:00 a.m. and 3:00 p.m. I explained to the front desk employee that I would be at basketball events during those hours and asked if she could please give me some since she was already handling the towels, but she refused to help me.
There were also people smoking marijuana outside.
Based on my experience, I would never stay there again. I ended up having to buy my own towels and other necessities.

2/10

Poor

26 Jul 2026

Tom

Our stay at this hotel was one of the worst travel experiences we’ve ever had. From the moment we entered, both the hotel and our room had a strong, unpleasant odor that never went away.

The bathroom had leaking pipes, and the shower didn’t even have a curtain. When I asked the front desk for one, instead of sending someone to install it, they simply handed me a shower curtain and expected me to hang it myself. As a result, the bathroom floor became wet, slippery, and sticky.

The most disturbing issue was that the beds had bedbugs. Our children were bitten during the night, which was completely unacceptable and extremely upsetting.

We immediately requested a different room, but were told none were available. Since the conditions were so poor, I asked to check out early. Management refused to refund the unused portion of our stay and showed no willingness to resolve the situation. To make matters worse, no one ever apologized for the leaking bathroom, the lack of a shower curtain, the foul odor, or the bedbug problem.

I cannot recommend this hotel to anyone. The lack of cleanliness, poor maintenance, and complete absence of customer service made for a miserable experience. I hope management takes these issues seriously before more guests have to go through what our family experienced.

2/10

Poor

26 Jul 2026

Adam

Never received my booking and denied me staying at the hotel

8/10

Excellent

26 Jul 2026

Andrea

It was a good hotel to stay in, only issue is they didn’t come and ask if you needed any new towels or rags or room service in general but overall would stay again and the staff was very nice.

4/10

Poor

24 Jul 2026

Nicole

The bathroom sink wasn’t even hooked up. The hallway and rooms had an odor. The floor was sticky. Could hear the road traffic like the windows were open (they were not)

2/10

Poor

23 Jul 2026

Gavin

Stupid check in window 3-10pm

2/10

Poor

21 Jul 2026

Shirley

We arrived and our room was not ready, we waited an additional hour for it to be ready. When we went in the toilet had pee on it and hairs. The sink was just wiped down. The fridge still had food in it and a laundry basket with a couple socks in it was on the shelf. Had to ask for additional towels since we had 1 towel and 1 washcloth and was told I had to return those dirty to get additional, we are a family of 4. I also asked for a blanket since our ac unit was stuck at 65 degrees and it was cold in our room. The beds do not have blankets on them just sheets. The halls smelled horrible.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Patrick

No towels. Thin blankets. Broken shades,tv remote and clogged sink. People live here which is what the hotel is made for.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Sara

Nothing.

Partner

2/10

Poor

16 Jul 2026

carol

Sheets & padded mattress absolutely filthy
Had to go down and get clean ones snd put on myself, didnt trust them to put on clean ones after seeing what they put on.
Holes punched in the bathroom door
No amenities at all
No phone
No ice machinr
No desk person 80% of the tomr
1 set of towels fir 2 people only good thing was it had a refrigerator and microwave

Partner

4/10

Poor

15 Jul 2026

Mardy

The room smell, the walls were dirty and everything was dusty.
Staff was constantly smoking weed outside the hotel, hard to get clean towels.

Family_with_children

10/10

Exceptional

13 Jul 2026

Le Angelo

Good amenities aside from the coffee machine being broke. Although it's got a nice amusement park down the street. Great places to get your grub on and they do! have a cracker barrel down the same street. :D

Self

2/10

Poor

02 Jul 2026

Taylor

Some miscommunication happened between this site and the hotel that we arrived and did not have a room available for us. I guess it was a blessing in disguise because it was not very well kept up on and a lot of the guests were sketchy and loitering.

Friends_and_family Friends

4/10

Poor

30 Jun 2026

Tanner

Man at front desk was odd and did nothing but complain about his job during the process. Room was decently clean, however for this being an extended store there was no cutlery, cups, or pots and pans. Also no coffee machine in the room or in the lobby(even though there was a sign saying it was available)

On check out day and worker knocked on our door at 9am saying he had to come in for his inspection. Very rude since we still had two hours unto checkout.

Do no recommend

Partner

2/10

Poor

29 Jun 2026

Christina

I booked my stay a few weeks ago through Expedia. When I arrived to check in I was informed my reservation had been cancelled. Even though I had my booking confirmation pulled up, I was informed no rooms were available. Highly disappointed.

Family

2/10

Poor

29 Jun 2026

Kenyatta

The room was booked but got to the location and they did not have rooms available. I prepaid And need a refund

6/10

Pleasant

27 Jun 2026

Robert

Keep in mind this is an \"extended stay\" type of property. There are no niceties in the room including coffee and/or soaps, etc. Also, in IL weed is legal so there is an aroma of the smell all around the place (not sure if coming from rooms or just people smoking a J outside). I would not stay there again.

Self

2/10

Poor

21 Jun 2026

Joshua

Hotel cancelled my booking last minute was left 500 miles away from home with no rooms or explanation…. Do not recommend booking through Expedia was left high and dry

Family_with_children

10/10

Exceptional

02 Jun 2026

Rolando

Some the sheets were stained

Self

2/10

Poor

16 May 2026

Arber.

I have never stayed there, they said is full hotel when i was for check inn, but money they took?
Unacceptable for this kind of people

2/10

Poor

18 Apr 2026

Elvira

The room was not ready when we arrived. Also found dead roaches in the room. Left immediately.

Family

2/10

Poor

17 Feb 2026

Kevin

1

10/10

Exceptional

12 Jan 2026

Kelly

Everything was great. The room was spotless everything it was very relaxing.

Leisure Self

8/10

Excellent

02 Jan 2026

Mercedes

Refrigerator was not working I was just staying for one night so didn't really matter but wanted to keep my beverages cold. Pillows did not help so thin.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Justyn

The staff and room were perfect, the laundry and gym are great.

2/10

Poor

30 Nov 2025

Gerardo

Upon arriving. Many red flags were seen but I tried to give it a fair chance. Many sketchy people loitering outside the building. Smelled like cigarettes in the air. Upon entering the building the front desk worker was nice. Getting checked in our room had a horrible smell, holes in our walls and holes in our bathroom door. Didnt bother to ask for a different room. Walls were dirty and had mold. I Checked out and went another way.

Partner

2/10

Poor

27 Oct 2025

Taylor

Turn around now

No words- the hotels should be ashamed. To the young man at the desk, I’m sorry that they’re working you to the BONE they way they are.

I never even stayed at the hotel bc I was so put off by it. I just requested a refund.

Kids in the lobby running rampant and making a mess. Like screaming profanities, trash everywhere. We waited HOURS for a room and never got one. At midnight we went to a different hotel because we were tired of waiting.

Naked crackheads around the property, tweakers in the hallways and the main doors don’t lock? No thank you.

Nasty, unsafe, understaffed. Do with that as you will.

2/10

Poor

27 Oct 2025

Courtney

Mold in the bathroom. When i went to check in at 330 i was unable to because none of the rooms were clean.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Marilyn

Very very bad business

I booked this stay online and paid for it in advance. When I got to the hotel they told me that they did not have a room for me because they had overbooked their hotel and then the front desk personnel lied to me and said that they didn’t take the payment, which was not true. I had to call. And get the charge reversed off my credit card through your company. I am going to call the corporate office of this hotel and make a report as well.

Business

2/10

Poor

09 Oct 2025

Olivia

Literally no one working. We could not check in despite all the signs that said we could. Tried calling so many times. Not staffed.

2/10

Poor

08 Oct 2025

Cristian

The toilet seat had stains on top and on the bottom. When I checked in the door to my room was wide open there was no bed sheets or shower curtains. I checked out immediately

Leisure Partner

2/10

Poor

29 Sep 2025

Vivian

Hello, yes there was shops nearby and excellent location. Woodsprings suites , we checked in . Went to the room there Roaches crawling, so receptionist says she will talk to her manager, she called him on phone. Sherman Thomas , manager was very careless about situation . Evicted us from there because I took a picture or video of Roaches

Partner

2/10

Poor

29 Sep 2025

Jennifer

Tried to check in

2/10

Poor

22 Sep 2025

Jesus Miguel

Was not the greatest

Leisure Family

2/10

Poor

20 Sep 2025

Nancy

Room felt unsanitary. Roaches were in our room. Hallway smelled like dogs, people partying in the parking lot like it’s a club.

Business Partner

2/10

Poor

15 Sep 2025

Alayna

Roaches

First thing we saw when we got to the room was a cockroach crawl out of the sink. Front desk didn’t apologize and refused a refund.

Partner

10/10

Exceptional

14 Sep 2025

Antoinette

Very clean, excellent water pressure! Staff was very friendly. Check in and check out was quick. Bed was comfy! Area was beautiful

Self

2/10

Poor

31 Aug 2025

Autumn

We waited 15 mins just for somebody to get to the desk and when came somebody finally came to desk we didn’t get no welcome just for the name and gave us our keys and told us room number. There was no carts available for the elderly waiting behind us. When returning to desk after unpacking 3 employees sit at the table arguing with somebody elderly over where one of them were. The whole place smelled really bad. You also have a group of people who apparently live here which is fine but not when you are letting 3 kids run out the parking lot throwing rocks at others hotels room windows til 11 pm at night. When going to leave at 8:30 the next morning you have an employee who is cleaning the lobby/mopping and getting mad and shaking his head at people when they are trying to walk through to leave.

2/10

Poor

22 Aug 2025

Celean

Poor Customer Service

I received a call while at the airport saying they had overbooked and I had to find somewhere else to stay. Poor customer service

Business

2/10

Poor

18 Aug 2025

Diego

Issue checking into hotel

2/10

Poor

18 Aug 2025

Sandra Janine

The worst hotel I’ve ever been in my life, also there is bed bugs!!! DO NOT SARAH HERE

Leisure Partner

8/10

Excellent

12 Aug 2025

Elida

I enjoyed the quiet

2/10

Poor

11 Aug 2025

jose

There was no room there. There was a water leak and i called before booking and the staff didn't even say anything about a leak and no rooms available

Leisure Self

2/10

Poor

09 Aug 2025

Thabani

There was no one at Th check in desk when I arrived. When I called the next day to see how something can be worked out the person on the phone was very rude

2/10

Poor

05 Aug 2025

Gabriel

When we tried checking in late the doors were locked and no one was at the front desk. Called the after hours number 4 times over the course of a 1/2 hour and no answer but could hear the phone ringing behind the desk so had to find another hotel on a Saturday night at 11:00, Called the hotel the next day and talked to the “GM” he wouldn’t even give me his name (to be fair I would be too embarrassed as a manager to admit my name also after this customer service) Got a refund after talking with Expedia but WOW never dealt with such a poorly run hotel!!!

Leisure Friends

2/10

Poor

03 Aug 2025

Favi

Overbooked hotel- no room. No help

Showed up to check in and was informed they overbooked the hotel and they did not have a room for me. They also failed to find me a replacement hotel room for the night.

Self

2/10

Poor

03 Aug 2025

Demetrius

They gave my room to someone else after I drove 3 hrs away with no warning

6/10

Pleasant

02 Aug 2025

JOHN

Lots of monthly rental - low income housing in this hotel

4/10

Poor

26 Jul 2025

Elijah

Bad Experiencd

I would not recommend this hotel. It was cheaper than other local hotels but that showed. The floors of the entire hotel were sticky and gross. I didn’t want to walk around barefoot. I don’t normally check my hotels for bedbugs but I did at this hotel because it felt gross. The bed seemed cheap and old. I definitely would not recommend this hotel.

Business

4/10

Poor

26 Jul 2025

Erica

Not what I expected

There was roaches in my room and when I was cooking the alarm went off and I called downstairs to turn it off and it took me 3 times to call before someone answered the phone and they sounded like they were sleep.

Partner

2/10

Poor

20 Jul 2025

Nevaeh

Came in to check in. My name was in the system for a one bed .. the lady told me that the room that I had booked she gave it to somebody else was highly upset and had to find another hotel asap…

6/10

Pleasant

20 Jul 2025

Neeley

The walls are very thin and you can hear everything from the rooms. It was very loud at night too. Lots of doors slamming.

2/10

Poor

13 Jul 2025

Dennis anthony

They cancel my room, they told me were very sorry. 2 hours before check in time …

Business_and_leisure Family

4/10

Poor

01 Jul 2025

Debbie

In general, the property was clean, the one staff member we saw was pleasant. Our room had holes in the bathroom door, broken blinds on the window, damage to the kitchen counter.
I wondered if all the room were in the same condition.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Sarah

Ok

2/10

Poor

24 Jun 2025

felix

dirty

Leisure Family

2/10

Poor

15 Jun 2025

Edward

Walked into hotel, staff was drinking and smoking outside. When I got my room it was filled with smoke and flies! They had a bug repellent fumigator which is bad for ppl to breathe in. Would not recommend do not book.

Leisure Partner

2/10

Poor

10 Jun 2025

Kate

Definitely low budget!

Business_and_leisure

2/10

Poor

31 May 2025

Fabian

Terrible service and no accountability for giving me a dirty room. Also was told they couldn’t accommodate me in any way for the inconvenience. Took the cleaning guy 30 minutes to check me in. yes the cleaning guy was the overnight counter attendant.

Leisure Self

2/10

Poor

24 May 2025

Brianna

This room was very dirty from the curtains to the ac area. Bathroom floors

10/10

Exceptional

30 Apr 2025

Donnie

Loved it!!!!!

Leisure Family_with_children

2/10

Poor

23 Feb 2025

Demetrius

Bed bug

Partner

2/10

Poor

19 Jan 2025

Verified traveler

Run away!

The entire place was outdated, old, dirty. Beds were uncomfortable, light blankets and sheets so it was cold. Kids loud running up and down the hall. Homeless people wandering lobby and staying at hotel. Plus, the entire place smelled like weed. If the stay was refundable, I would never have stayed!!!!!

Self

10/10

Exceptional

09 Jan 2025

Kihe

Nice place to spend a few nights at just with the had tea or coffee in the rooms.

Business Self

2/10

Poor

05 Jan 2025

Shawn

Morning staff was rude, inconsiderate, and pushy. Front desk started calling our room at 9am asking if we were extending our stay. Housekeeping attempted to enter room at 9:30am without knocking saying they were checking to see if the room was still occupied. Mattress was low quality and extremely uncomfortable.

Partner

4/10

Poor

14 Nov 2024

Nicole

The staff was really lazy. I called as I needed new towels for my second night and after hugging and puffing Daniel rudely stated \"they'll be at the front desk for you\". There was literally no one at the front desk one of the nights (before 7pm) as well. The shower only got up to slightly warm (at the max) which made for a freezing departure from the bathroom even when the temp of the room was 88 degrees in preparation for freezing bathing. The property is lovely but everything else about this hotel screams bare... No cups in the room, no soaps, broken beverage dispensary in the lobby, limited towels, etc.. it is way to expensive per night for the amenities (or lack there of) that it offers.

Business_and_leisure Partner

4/10

Poor

03 Nov 2024

Angel

Its alright wont come back though.

Leisure Partner

8/10

Excellent

26 Oct 2024

Glenn

P

4/10

Poor

18 Oct 2024

Menno

Its okay for low cost but wouldn't recommend anyone that is from abroad. Its used for a lot of people using it as cheap rental place

Business Self

10/10

Exceptional

29 Aug 2024

Criselda

Their customer service was fabulous

Leisure Family_with_children

10/10

Exceptional

11 Aug 2024

Mario

Staff was very polite and helpful, room was clean and very quiet.

Leisure Partner

2/10

Poor

11 Aug 2024

Ewa

This property has people living there full time, almost like a weekly/monthly rental apartment. The walls are paper thin, I listened for over 2 hours (1am-3am) a couple screaming and fighting with one another. It was absolutely awful (they were in room 305). No staff were there in the morning so I wasn’t able to talk to anyone. If you’re running it like a rental apt don’t have hotel guests there!

Leisure Family_with_children