Name: Baymont by Wyndham Gurnee
Address: 5430 Grand Avenue, Gurnee, 60031, US

2/10

Poor

21 Jul 2026

Emily

Let’s start at the beginning.. we check in and the front desk clerk, Nathan, said he wanted a deposit- then he followed that with “just in case you steal the tv”. I was shocked because i was with my small children and that felt inappropriate to say.
He then tells us that we aren’t allowed to bring food into the room, meanwhile I see people walking by with pizzas to go up to their room.
He tells us that the elevator won’t work in the morning, and there was only a 4 person max in the elevator- I have more kids than that with me.
Then we go into the NIGHTMARE room. Evidence of bed bugs, exposed wiring on the ac, a HUGE pee mark on the bed, bugs in the shower, holes in the walls, and it REEKED like weed.
I decided we didn’t want to stay there.
I reached out to Expedia to refund the hotel so we could go somewhere else, they were helpful, they reached out to the hotel.
This is where it got so awful!
I went downstairs and Nathan experienced the worst customer service. He said he wouldn’t give us the refund. That we didn’t talk to him first so he wouldn’t allow it. When I asked him where that was in writing, he insinuated I was dumb by claiming that it was common sense. He said if I HAD talked to him, he would do the refund.
I asked to speak to the manager, he refused that request.
I had to call the police because of this, he refused them as well.
We ended up calling corporate and they were able to resolve this issue.
We still haven’t gotten our refund though, weeks later.

Family_with_children

10/10

Exceptional

19 Jul 2026

Mark

The hotel was clean, staff was friendly, and the location was great for our family get together at Six Flags Great America.

Friends_and_family Family

2/10

Poor

18 Jul 2026

Travis

Property was showing some age which is ok, but the room had a really unpleasant, odd smell. We stayed 5 nights and needed fresh towels but they didn't want to give us any unless we brought the old, dirty ones to the desk first. We ran out of toilet paper in our room on the second night and when we asked for more they would only give us one roll at a time, even though 4 people were staying for 3 more nights. They also placed an additional $100 hold on our card for at least 3-4 days after check out to make sure we didn't take any towels or anything. Annoying to be treated like a criminal or be rationed so much for supplies.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Martha

Alex at front desk went above and beyond

Partner

8/10

Excellent

16 Jul 2026

Renee

The property was well kept and clean. The room was also nice and the bed was comfortable. My only issues were their insistence that no breakfast food go into the rooms, even though they were equipped with a fridge and microwave. It seemed as though they wanted no food in the rooms. It was a bit off-putting. It also seemed that the AC unit had some type of designated temperature at a certain time. We found our thermostat reset to 80 degrees multiple times (overnight and during the day) without us changing it. The outside temps were in the mid 90’s during our visit, so that was not desirable. Overall though, a pleasant stay, especially since it was so incredibly close to our destination (Six Flags Great America). The very short drive to the park made it the perfect location for us. We’d stay again given the positives definitely outweighed the few negatives.

Partner

10/10

Exceptional

16 Jul 2026

Evan

Great hotel, room was tip top

Partner

4/10

Poor

14 Jul 2026

Tiffany

The hotel was pretty dirty; there were stained chairs placed in the hallway at the landings. The room mostly clean but the bathroom tile was broken up and one of our party stepped on a shard of broken tile during the night. The electrical outlet by the sink did not have a cover. When I asked for extra coffee for my room, one of the managers or owners (wearing a tie) just looked at me and walked away. The lady who was working on something else behind the counter finally popped up and took care of me.

Overall, not a comfortable stay and would not return.

Family_with_children

6/10

Pleasant

12 Jul 2026

Ashley

The Baymont was a small property. The room was decent. Beds are okay. Staff seemed nice during check in. There are broken tiles as you walk in, dents, knicks, and scratches on the walls. Exiting the side door there was some kind of fluid sitting in the parking lot right there. Walls seem quite thin.

Family_with_children

2/10

Poor

10 Jul 2026

Alma L

.

2/10

Poor

06 Jul 2026

Terri

Our room was run down, The tiles in the bathroom were loose. Everything looked dingy and not well maintained. Elevator was not working most of the time, so hauling luggage was more difficult. The pool was absolutely disgusting, it was cloudy and very cold. Hot Tub was not working. Breakfast was typical and not very good. Pay the extra $20 dollars a night for a better hotel.

Family

4/10

Poor

05 Jul 2026

Michelle

The hotel was clean. That is about the only positive I have to say about our experience. This was probably the most unwelcoming hotel experience I’ve had. From the moment we walked in, we learned that we would only get as many towels as there were people in our room, they would only be refreshed after 3 days. If we needed more sooner, we had to bring the soiled ones to the desk to change out. One time I did bring down a towel that had gotten some Diet Coke on it, and the desk worker informed me I shouldn’t had cleaned up the spill and could have part of my deposit lost for staining it. There was no common space to eat our meals, so we had to use said towels on our beds to eat. Toiletries and rolls of toilet paper were like the towels- you had to specifically request body soap, and they gave you a single days allotment at a time. If you run out of toilet paper, you are given one single roll to replace it. Signs were posted saying you weren’t allowed to bring breakfast food up to your room. Promptly at the close of breakfast hours, the door to the nook was locked, food was shuffled away, bags placed over the cereal dispensers. The elevator was down two of the days we were there, including when we had to checkout. The one day that our room was refreshed (day 4 of our stay), dirty top sheets clearly weren’t changed, and our extra towels were gone. All in all, if you need a hotel that is clean but makes you feel like an inconvenience, this is the place for you.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Roberta

Overall, pretty good stay. Front desk staff was nice when I checked in last night. Would be nice to have actual body wash for bathing. Also would be nice to have toothpaste and toothbrush provided in room. Was some kind of bug in the bed, but just the one. Flushed it down the toilet. Was not a bedbug or a cockroach though.

Partner

8/10

Excellent

04 Jul 2026

Katelyn

Bedroom had a few issues bed was super soft and not enough pillows. TV wouldn't work correctly. Couldn't use hot tub. Staff wasn't at front desk and pool was closed over the maintenance time.

Family_with_children

8/10

Excellent

29 Jun 2026

Laura

Very close to Great America. Breakfast was decent. Room was spacious.

Walls were thin and couldn’t sleep the second night because of people running around above our room until midnight. The elevator broke and we had to carry our luggage down stairs.

Family_with_children

10/10

Exceptional

29 Jun 2026

Shawn

Staff were responsive and respectful, room was clean and very comfortable; our bed had the softest, cleanest sheets; parking was plentiful and location was convenient and just across the street from the Gurnee Mills mall.

Partner

8/10

Excellent

24 Jun 2026

Desiree

This establishment does not have a luggage storage, although I was told they do. Otherwise, everything was cool.

Self

6/10

Pleasant

23 Jun 2026

Catt

The room was spacious, but outdated. The pool was tiny & cold and nowhere did it say the hot tub was not working. I was looking forward to that after a long day. The breakfast was terrible. You get what you pay for.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Christopher

The room was clean and the AC was cold. The bed was very comfortable. We had issues and the gentleman was the only one downstairs and he came up as soon as he could to help. The breakfast was pretty good.

Family

4/10

Poor

22 Jun 2026

Yahye

Gym equipment not working. Hot tub out of service. The whole facility is not well maintained. Beakfast choice not great

6/10

Pleasant

19 Jun 2026

Cathy

It was okay. Just okay. Outdated. Hot tub was closed. Pool is small. Breakfast was decent.

Family

10/10

Exceptional

17 Jun 2026

MzFoxy

It was great!

6/10

Pleasant

16 Jun 2026

marsha

This was ok
They definitely need more housekeeping and better grounds clean up

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Arthur Torres

Staff is great! Took great care of me and my family for Navy graduation.

Family_with_children

6/10

Pleasant

11 Jun 2026

Cristian

Might have just been bad luck but the ac didn't work and neither did the Jacuzzi

Partner

4/10

Poor

09 Jun 2026

Shavawnte

It’s an ok place to stay if going to Six Flags and don’t feel up to the drive back after a day at the park. I wouldn’t get in the pool, it doesn’t look well maintained. The walls are also very thin, might as well had the people next door in the room with us.

Family_with_children

6/10

Pleasant

09 Jun 2026

Shawnda

Property was clean, staff was nice. Pool was dirty and could use some updating but overall the hotel itself is nice and in a great location.

Family_with_children

8/10

Excellent

09 Jun 2026

susan

I will stay again the next time I visit Chicago!

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Gladys

Breakfast was good. Couldn’t adjust temperature in room

Family

10/10

Exceptional

07 Jun 2026

Bobby

Very Very clean and Beautiful place. Just wish the eggs where scrambled instead of patties.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Chelsey

Room was not very clean, thin layer of dust over everything and the doorhandles/light switches were dirty. There was also a very strong smell of cooking spices throughout the building.

2/10

Poor

03 Jun 2026

Danielle

Rude people loud rooms parking lot is full of men smoking cigarettes leaning on your cars rooms are filthy floors are made hallways are disgusting needs a revamp not just to the property but to the people that work there except for Nathan that works there at night he's the bomb give him an A+ plus plus plus

Family

4/10

Poor

01 Jun 2026

April

Loved how close it was to the theme park.

Family_with_children

4/10

Poor

28 May 2026

Camila

Was not at all as advertised on the web site. Over priced. Just because you’re located next to six flags doesn’t mean your accommodations can be sub par. Was very disappointed.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Isabel

Good thanks you

8/10

Excellent

24 May 2026

Marlene

The rooms were clean, staff was friendly and courteous the treadmill in the gym wasn’t working and the parking was great. Overall I was happy

Family

2/10

Poor

24 May 2026

Donald

So let me start by saying we've stayed at this hotel in the past , this year the up keep and cleanliness was horrible, the bathroom was disgusting dirty had prints around the light switches and most disgusting was a dry booger on the walk (nasty people) the room smelled stale , to top it off we got stuck in the elevator with 4 other people and is was HOT and the emergency phone to call the front was a cheap Walmart phone that didn't work!! , I was forced to call my friend who was waiting outside to go into the hotel to tell them that people were stuck in the elevator which is a fire code violation, the front would say that 6 people was to much but 2 of the other quest stuck would also mention that 2 of them also got stuck last night which again is a code violation so this will be our last stay there ever! Will be requesting a refund.

Family

10/10

Exceptional

23 May 2026

Vanessa

Rooms need a little updating but overall good for the rate.
Staff was excellent and helpful. Rooms were clean as well as lobby and breakfast area.
Breakfast was very good, fresh and fair variety.
Would stay here again.

Friends_and_family Family

8/10

Excellent

19 May 2026

Debra

Yes!

10/10

Exceptional

18 May 2026

Rhonda

clean room

Friends

2/10

Poor

12 May 2026

Lakeisha

They are racist people. During the day the whole family stay on the property. They limit the amount of towels you can use and will tell you it’s because you wear foundation but you are black. They try to keep your deposits based on the tiniest things. The property smell like mildew.

The front desk guy that works in the evening is amazing! Great guy, great customer service!
I wouldn’t recommend it!

Friends_and_family Family

8/10

Excellent

10 May 2026

Jeremy

Nice place to stay for the weekend while visiting Great America. Directly across from the main entrance. Several food options with in walking distance from the hotel and a huge shopping mall, a short drive away. Appears to be recently remolded and a popular indoor pool area. Breakfast did not appeal to us and didn’t try, but would still stay here again if in town again.

Family

6/10

Pleasant

08 May 2026

Jacob

Clean room and helpful staff. Several issues with amenities. Broken gym equipment, nonfunctional hot tub, hot water off in my sink.

Self

10/10

Exceptional

08 May 2026

Audrey

Breakfast was pretty Good 😊, rooms were clean, I would consider staying again

Family_with_children

6/10

Pleasant

07 May 2026

Jose

.

8/10

Excellent

05 May 2026

Rosa

Yes

6/10

Pleasant

04 May 2026

walter

Good place but felt a little too restricted, they give u breakfast but u arent even allowed to bring food into your room like not everyone wants to just eat in front of others a little bit of privacy is needed. Also elevator is kinda old and smells weird

Friends_and_family Family

10/10

Exceptional

01 May 2026

Habacuc

N/A

8/10

Excellent

27 Apr 2026

Pharah

Close to Navy Graduation. Affordable stay. Good size rooms. Good breakfast options. Lots of parking. My only suggestion is to invest in air fresheners for the foyer and the front room, and maybe an air dehumidifier.

Family

6/10

Pleasant

22 Apr 2026

Buffy

very convenient to naval facilities where graduations are held. close to Six Flags...parking easy; Dunkin Donuts close

Self

8/10

Excellent

20 Apr 2026

James

The room was decent and the breakfast was good. Was disappointed that the hot tub was not working nd was told it hasn't worked in years.

Partner

6/10

Pleasant

19 Apr 2026

Joshua

Very clean & staff was incredibly polite and helpful.
Bkfst was mediocre quality, but the staff was working hard to make sure there was a lot of it available.
Bed and pillows were incredibly soft - zero support. Felt like sleeping on nothing. Would've been better off using my backpack for a pillow and sleeping on the floor.

Self

6/10

Pleasant

17 Apr 2026

Jeanette

Staff was great. Room could use a deep cleaning though. Beds were comfortable.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Hakeim

The room was very clean and comfortable. Breakfast was also your normal hotel breakfast. Overall the entire team of staff was phenomenal.

Family_with_children

6/10

Pleasant

29 Mar 2026

Kelly

Dirty room, changed rooms. Check your beds, under the sheets were disgusting and not washed. Breakfast was typical hotel. Elevator was taped together inside. Room wasnt serviced until i asked, had to go down for t.p. and towels.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Leticia

No bad but look better in pictures

Partner

6/10

Pleasant

22 Mar 2026

Toni

The cleanness of the hotel needs attention, theirs an Oder in the rooms, and staff wasn’t that friendly.

Family_with_children

8/10

Excellent

22 Mar 2026

Dariya

It’s great!

Partner

6/10

Pleasant

17 Mar 2026

Latonya

Rooms walls/floor very thin we kept getting noise complaints. When standing in the hall I could hear people in their rooms talking.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Veronica

Great service

Family_with_children

10/10

Exceptional

17 Feb 2026

Brenda

Clean rooms staff very nice love their breakfast

Family_with_children

10/10

Exceptional

11 Feb 2026

Clifton

The room was clean and the staff is always friendly & helpful.

Partner

4/10

Poor

24 Jan 2026

shane

Noisy

8/10

Excellent

16 Jan 2026

Katherine

Yes

8/10

Excellent

29 Dec 2025

John

I never had the breakfast. The room was somewhat clean, but bathroom was in rough shape. Shower needs to be updated. Tub spicket was not flush with wall. Found multiple hairs in bathroom. After day 3 they cleaned the room and there were all kinds of long hairs in the tub. I’m bald, they were not mine. Bathroom sink was very low to the ground too. I found that to be odd. They have signs for vending machines, but there are none on the property. I was told to go to the Speedway gas station across the street if I needed anything. Staff was friendly though. You kind of get what you pay for here. Wasn’t expecting a Five Star property. Just wished it were cleaner.

Leisure Self

10/10

Exceptional

29 Dec 2025

Frank

Great breakfast.

Business_and_leisure Self

10/10

Exceptional

09 Dec 2025

Michelle

It was clean, variety of items for a hot breakfast. Large room. Friendly staff. Have stayed here m ultiple times

8/10

Excellent

08 Dec 2025

Eduardo

Stay was good but the restroom
Floor had a lot of cracks.

10/10

Exceptional

07 Dec 2025

Jackie

Clean, peaceful, and accommodating! Love this hotel!

10/10

Exceptional

06 Dec 2025

Perla

The staff are very friendly

10/10

Exceptional

02 Dec 2025

nicole

Good

Self

10/10

Exceptional

23 Nov 2025

Jackie

Clean relaxing stay!

Friends_and_family Family

2/10

Poor

19 Nov 2025

Jasmin Leilani

other rude disruptions of customers in the lobby.

10/10

Exceptional

18 Nov 2025

Jackie

This is the only hotel i can stay at and feel relaxed. I have never had any issues they weren't quickly resolved. Very accommodating and VERY clean. Always a pleasure staying here! And the most comfortable bed you'll ever lay in!

Friends_and_family Family

8/10

Excellent

18 Nov 2025

Jeanette

The room was good

Leisure Family

8/10

Excellent

15 Nov 2025

Larry

Very quiet and good parking

6/10

Pleasant

14 Nov 2025

Kevin

The walk in shower should have bars on the walls because the floor is very slippery.

Business

4/10

Poor

11 Nov 2025

Sean

Outdated. Felt very dirty.

Business

10/10

Exceptional

10 Nov 2025

Obed A.

Great place to stay. Clean rooms and comfortable. The staff is nice, cordial, and friendly. Breakfast was good too and included in the stay.

Leisure Family

10/10

Exceptional

10 Nov 2025

JEANROBERT

Yes

Business_and_leisure

2/10

Poor

06 Nov 2025

Josephine

Missing items, people will still go into room even tho there is a DND sign, just horrible, shady people running place and beggars in parking lot

Business

10/10

Exceptional

03 Nov 2025

Nancy

Professional and Kind Staff.
Front desk customer service, One of a Kind!!!

Room was clean.
Excellent Experience.

Leisure Family

8/10

Excellent

01 Nov 2025

Liliana

Breakfast was 6-9 am better be an early bird they close door at 9 pm sharp breakfast room. The pool is small and outdated hot tube doesn’t work. Room service is every other day. The pull out sofa doesn’t function properly it’s uncomfortable and hurts ur back wires popping out. Staff is very nice and helpful. Alcohol stops at 10 pm selling in this little town.

Family_with_children

6/10

Pleasant

01 Nov 2025

Serra

Overall good for the price. However too much noise on hallways and not enough lighting in the rooms

Leisure Self

6/10

Pleasant

29 Oct 2025

Javier

It was a great experience

6/10

Pleasant

27 Oct 2025

Stacey

Location to Great America was great. However, the interior is very old, no more than 4 people are allowed in the elevator, and just overall condition of the hotel is lacking.

2/10

Poor

26 Oct 2025

Melanie

Room was beat up pretty bad. Places were there were no paint.
Bathroom door could not be opened very far was too big for the doorway.
All vending was not in service.
The one vending was not plugged in so the soda I got was warm.
Elevator trapped my husband inside he did get out finally,but then after that the elevator was out of service which is not good for me being I am disabled.
Lots of noise at night. Kids up above us all night laughing and running around.
Could not bring your breakfast to the room.

Leisure Family

8/10

Excellent

26 Oct 2025

Cheata

It’s safe and breakfast is good but sound like someone is fixing or moving furniture in the room above us half the night and the sheets were not changed when we checked in. It has some fresh bloods stains and many pieces of papers. We went to get new sheets and changed ourselves.

Leisure Family

6/10

Pleasant

20 Oct 2025

Anthony

Cleanliness could be better. Slimy hand prints on the bed board.

Leisure Partner

2/10

Poor

19 Oct 2025

Brandie

The sheets were dirty & dingy looking. The rule of no breakfast food in the rooms is crazy also, some ppl don't like to be around ppl like that, nor sit with alot of ppl to eat, I know i don't want to sit around ppl that eat with their mouth wide open chewing their food, smacking their lips, & or ppl that don't have table manners. I will not be returning to your hotel, first time & last time. We actually checked out last night & would have checked out yesterday morning after being woke up @ 7 am after the fire alarm but was @ the hospital all day because of the anxiety attack I had being woke up from the alarm.

Friends_and_family Family

8/10

Excellent

18 Oct 2025

David

Staff was nice, quiet, all was well with the property.

Leisure Family

6/10

Pleasant

18 Oct 2025

Paul

The room was missing a closet door. The body wash in the shower was empty. (How many times was it used before) deep ruts in the back of the property where I walked my dog at night almost caused me to roll my ankle when I stumbled into it. It was dark until the automated light came on. Construction supplies stacked outside. The vending machines well turned on and took my money then gave me expired chips. We all know how long shelf life is on a. Bag of chips. None of them were working in the entire property. I was told to walk to the gas station to get something if I needed. I wasn’t about to pack up my kids just to go to the gas station. My it my big question is how long has this been going on? I was told it was a vendor issue by the gentleman at the desk. This should have been resolved months ago. Overall I felt the property was being neglected to save money. I will say it was nice and close to six flags. Very convenient.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Paloma

Clean rooms

Business Family

8/10

Excellent

14 Oct 2025

Scott

Short trip

Employees were nice, room was decent, nice size tv.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2025

Paloma

Very nice clean and close to alot

Business

6/10

Pleasant

11 Oct 2025

Chelsea

Safe parking, standard breakfast, room wasn’t ready at check in

4/10

Poor

07 Oct 2025

TIMOTHY

Run down

Business_and_leisure Self

2/10

Poor

06 Oct 2025

Dakotah

Never again.

Was not informed at all verbally about the $100 security deposit till after the money was taking and when I had asked about it was informed that I should have read the booking and the paper i have signed. Simple customer service 101 always inform the customers about the security deposit despite it being in writing and not a surprise to a customer as this lead me to not having much money during my stay for a hair style show. The room has a lot of issues the wall and paint are peeling dirt on the ceiling, bathroom hook on the door for towels to be hung is about to fall right off, the tv started glitching and the sound box started to sound robotic as well. The lights outside was flickering in the parking lot still had Christmas lights hanging outside in the entry way. Elevator can tell never been cleaned smells like weed or something in there, there is dust all over the ceiling inside the elevator, pretty sure that the air vent in the elevator needs to be changed while blowing out all the dust. Floors are uneven head of the bed is going down while the other side has of the room is based. Can hear the people directly above us kids running and jumping from midnight and again at 6 am. Would never done this place or recommend it to anyone.

Business Friends

10/10

Exceptional

05 Oct 2025

Debbie

Nice property in a perfect location. Rooms are nice and very comfortable bed. Pool was small and the water didn't seem clean. The hot tub was gone/under repair.

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Susan

Convenient

Leisure Family

8/10

Excellent

29 Sep 2025

Mandy

Walls were a little thin. Could hear the people next door and turning on Netflix . The room overall was nice and comfortable and clean. So close to great America. It was kind of tucked behind a strip mall which made it a nice quiet area. I would stay here again.

Friends_and_family Family