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Courtyard Chicago Waukegan/Gurnee

Chicago - IL · United States

3800 Northpoint BlvdView location

9.2/10Excellent1,000 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.4/109.4
Condition9.2/109.2
Location8.0/108.0
Neighborhood9.0/109.0
Amenities8.8/108.8
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Courtyard Chicago Waukegan/Gurnee

Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a vending machine.

Enjoy a meal at The Bistro or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM for a fee.

Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite. Make yourself at home in one of the 149 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Read more about this hotelShow less

Located in Waukegan, Courtyard Chicago Waukegan Gurnee is in the suburbs, within a 10-minute drive of Rosalind Franklin University of Medicine and Science and Genesee Theater. This hotel is 4.6 mi (7.4 km) from Six Flags Great America and 5.6 mi (9 km) from Gurnee Mills.

Make yourself at home in one of the 149 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 11 Pet max weight (per pet) in lb is 25 Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 12.50 to 16.00 for adults, and USD 5.95 to 16.00 for children
    • Self parking fee: USD 10 per day (in/out privileges)
    • Pet fee: USD 22.4 per accommodation, per night plus USD 111.98 one-time cleaning fee
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

    Croatian

    Spanish

Nearby attractions

The Temporary by American Place 0.8 km / 0.5 mi
American Place Casino 0.9 km / 0.5 mi
Bowlero Waukegan 0.9 km / 0.6 mi
The People's Choice Family Fun Center 5.8 km / 3.6 mi
Asylum Skate Park 6.1 km / 3.8 mi
James Lovell Federal Health Care Center 6.6 km / 4.1 mi
Rosalind Franklin University of Medicine and Science 6.9 km / 4.3 mi
Three Brothers Theatre 7.2 km / 4.5 mi
Urban Edge Gallery 7.2 km / 4.5 mi
Six Flags Great America 7.4 km / 4.6 mi
Launch Family Entertainment 7.5 km / 4.7 mi
Visual Arts Center 7.5 km / 4.7 mi
Genesee Theater 7.6 km / 4.7 mi
Great Wolf Lodge Water Park 7.7 km / 4.8 mi
Waukegan Harbor 7.8 km / 4.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1988
  • Year of most recent renovation: 2013
  • Total number of rooms: 149
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
Show 33 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Babysitting service
  • Multilingual staff
  • Fireplace
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • ShopExtra charge
  • Garden
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Poolside snack barExtra charge
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • Hot tubExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishment
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BEDROO.H6-KG

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    Room Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 33 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable8 photos

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE Accessible KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Cable TV
    • Pillow menu
    • Wheelchair-accessible
    • Bathroom
    • Individually adjustable air conditioning
    • Pay movies
    • Ironing set
    • Tea and coffee making facilities
    • Fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Toiletries
    • Desk

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 33 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable8 photos

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE Accessible

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Desk
    • Toiletries
    • Pay movies
    • Pillow menu
    • Hairdryer
    • Bathroom
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Fridge
    • TV
    • Direct dial telephone
    • Wheelchair-accessible
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable10 photos

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE KING SIZE BED

    Room photos

    10 photos

    Room overview

    Smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Toiletries
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Minibar
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wake-up service
    • Pillow menu
    • Pay movies
    • Desk
    • Bathrobes
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 33 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable7 photos

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE TWO QUEEN BEDS

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wake-up service
    • Cable TV
    • Bathrobes
    • Desk
    • Toiletries
    • Pay movies
    • Pillow menu
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Minibar
    • Kitchen
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1-1

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    Courtyard Chicago Waukegan/Gurnee

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Courtyard Chicago Waukegan/Gurnee

9.2
Excellent
1,000 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.2 /10
Location
8.0 /10
Neighborhood
9.0 /10
Amenities
8.8 /10
100 reviews shown
4/10
Poor
20 Jul 2026
Linda
The night clerk was rude I asked if they accepted an AARP discount he abruptly said he couldn’t help with anything since “you made this through a third party”
Then he said last minute “oh and I have to charge you 10.00 for parking” but his whole attitude was short and angry at me. I was traveling with my daughter. He gave me horrible directions to my entry door by pointing his finger, I got it wrong and we wondered the wrong hallway. Two adults in a double Queen room and one (1) reg coffee pack for the morning.
No free coffee, no free anything in the lobby. They do have a Starbucks.
The morning maid we ran into on the way out was very friendly bidding us good morning as well as the morning clerk saying safe travels with a smile when we checked out.
Friends_and_family Family
10/10
Exceptional
18 Jul 2026
pretice
Everything was great
Family
6/10
Pleasant
16 Jul 2026
Luis
Overall, the hotel was decent, but I felt it was overpriced for what it offered. The refrigerator in the room was outdated and didn’t keep my drinks cold, which was disappointing. My biggest issue was the additional $10 parking fee. Considering the hotel has its own parking lot and I was already paying a premium for the room, charging extra for parking felt unnecessary. The stay wasn’t terrible, but for the price, I expected better amenities and fewer additional fees.
Partner
6/10
Pleasant
14 Jul 2026
Danielle
We had an odd I traction at the desk. When we were checking in the guy informed us there was a $10 parking fee that would be added to our bill. We asked if they wanted our car make and model and license plate and they said it was not needed. Now I have been charged for parking in big cities were parking is premium and hard to find but this was a regular hotel next to a Starbucks and a Walmart with plenty of parking. I felt like they were just talking on charges bc there was no reason for a parking fee. Maybe giving you a lower price to get your business and then tack on charges. Very shady.
Family
10/10
Exceptional
10 Jul 2026
Mia
Very clean, love the decor, and the beds were very comfortable. I had a great night sleep.
Family
10/10
Exceptional
09 Jul 2026
Jennifer
Excellent definitely going to book my next time in Waukegan
Partner
10/10
Exceptional
09 Jul 2026
Jennifer
Excellent definitely going to book my next time in Waukegan
Partner
10/10
Exceptional
05 Jul 2026
Catherine
Nice hotel , clean very accommodating, great service. Not far from yr sailor about 20 minutes away. Quiet.
Partner
10/10
Exceptional
03 Jul 2026
vanessa
Excelente en todos los sentidos
Family_with_children
10/10
Exceptional
28 Jun 2026
Dennis S
Very nice place to stay near Great Lakes Naval Station; rooms & bathrooms very clean, comfortable bed & pillows, nice little gym & indoor pool/hot tub; was a great landing spot for wife & I while waiting for our ROTC student to graduate from NSI boot camp.
Partner
10/10
Exceptional
27 Jun 2026
John Roddrick Johnson
The rooms was excellent, clean and ready. Friendly staff. Provided me with the information I needed for my son’s graduation.
Self
10/10
Exceptional
22 Jun 2026
Hannah
The staff was phenomenal, very accommodating especially in circumstances where they didn’t have to be! The room was clean, and it was an overall great stay!
Partner
10/10
Exceptional
14 Jun 2026
Jessica
Excellent customer service very clean room convenient to shopping center
Family
6/10
Pleasant
09 Jun 2026
Todd
The pool door was propped open a few times with a wet floor sign. Not sure if that w as
10/10
Exceptional
09 Jun 2026
Misty
Excellent service and very clean facility. The staff was was helpful and supportive of military families.
Family
10/10
Exceptional
07 Jun 2026
Alexis
Always a wonderful place to stay. Very clean and very quiet.
Partner
4/10
Poor
05 Jun 2026
Amy
Hot tub did not work and was filthy.
Friends_and_family Family
10/10
Exceptional
03 Jun 2026
Lacey
I stayed here for my son’s graduation from Navy basic training and it exceeded my expectations. Everything was clean and well kept, and the staff were very helpful. They also have a shuttle to and from graduation for $10. The shuttle service is actually the same taxi I was using to get to and from the airport so the driver gave me his number and said to call or text anytime and he literally had me a ride immediately every time. I was traveling alone and had never been to Illinois so this was very helpful. Such a huge stress relief to not have to drive in an unfamiliar place. Also, this hotel is right on the middle of restaurants and some stores like Walmart and Marshall’s. All within walking distance so that saved me some money on the taxi. I will be using this same hotel when I go visit my son. Very satisfied.
Self
10/10
Exceptional
30 May 2026
Tiffany
The rooms were very comfortable and exceptionally clean
Family_with_children
10/10
Exceptional
28 May 2026
Kimberly L
The front desk staff was very customer focused friendly and extremely helpful as was the food service gentleman.
Family_with_children
10/10
Exceptional
27 May 2026
Mary
Great
Self
8/10
Excellent
26 May 2026
robert J
A little noisey.
10/10
Exceptional
25 May 2026
Demiko
I would like to recognize the outstanding honesty and professionalism demonstrated by the cleaning staff (don’t recall the name but she was an Asian woman) during our stay. My wife had misplaced one of her earrings, and she not only noticed it while servicing the room, but thoughtfully placed it on the counter for us to easily find upon our return.

In today’s world, small acts of integrity and attention to detail make a lasting impression. Her kindness, honesty, and dedication to providing exceptional service did not go unnoticed and truly enhanced our overall experience. We are extremely appreciative of her efforts….we gave her a generous tip but we also wanted to ensure they receive the recognition she deserves.
Family
10/10
Exceptional
24 May 2026
Michelle
This was my first time staying at this hotel and it was a wonderful experience. The property is clean from the grounds to the rooms and the staff were very nice.
Self
4/10
Poor
17 May 2026
KaTrena
Room service was horrible. I had to request fresh towels and wash cloths daily. Room service was provided 1 time out of the 4 nights that I stayed. We were also not advised of a shuttle fee as the booking advised that a shuttle was included with the flight.
Family_with_children
8/10
Excellent
16 May 2026
Nathaniel
It was a good stay, but the ac didn't work great. It cooled, but definitely didn't cool to the 66 that it was put on.
Partner
10/10
Exceptional
16 May 2026
Johnny
Staff was great, friendly.
Self
10/10
Exceptional
10 May 2026
Vanessa
Real clean hotel rooms! Even the shower was nice and clean! The courtyard was really nice. Middle of Summer would be real nice sitting out there. Pool was clean. Nice pool towels.
Friends_and_family Family
10/10
Exceptional
03 May 2026
Daniel
Overall experience was superb!
Family
4/10
Poor
29 Apr 2026
JoAnn
Parking was convenient and secure, and the room itself was clean and comfortable. We did not use the breakfast service. Danielle, who assisted us during evening check-in, was excellent—professional, welcoming, and very informative, especially as we were in town for a Navy graduation.

Unfortunately, the experience declined significantly after that. We were required to check out a day early, and the morning staff was noticeably less helpful and far less professional. When I inquired about a refund for the unused night, I was told it would need to be handled through Expedia. However, after contacting Expedia, I was informed that the property manager, Tammy, had directly declined the refund request—even though we did not stay for that night.

This lack of accountability and inconsistency in customer service was extremely disappointing. While the property is conveniently located near the naval base and meets basic expectations for cleanliness, the way this situation was handled reflects poorly on management and significantly impacted our overall experience.
Family_with_children
10/10
Exceptional
27 Apr 2026
Marlin
Great location, staff, and food. I appreciate the front desk staff and the people that helped take care of my room
Self
4/10
Poor
26 Apr 2026
keri
Great customer service, but the room was dirty. There was here in the shower drain from previous guest housekeeping walked in on me while in the bed. parking was great and so was the location. The front desk staff was amazing.
Partner
6/10
Pleasant
20 Apr 2026
brandi
Room was clean but the rate is higher for Naval graduation dates. They do not offer daily housekeeping.
Family
8/10
Excellent
06 Apr 2026
Alejandra
Great location
Great service and staff
Will come back again
Friends
10/10
Exceptional
05 Apr 2026
Dayvion
Nice hotel
2/10
Poor
04 Apr 2026
Jason
Power went out twice in my room. It was odd because when I went down to the front desk I hear tvs on in other rooms.
Self
10/10
Exceptional
01 Apr 2026
Frank
Breakfast was very good hot tub was
10/10
Exceptional
29 Mar 2026
Judith
.
Friends
10/10
Exceptional
29 Mar 2026
Judith
.
Friends
10/10
Exceptional
23 Mar 2026
Olivia
Helpful staff, very nice room and everything was so clean. Constantly being cleaned all over and the pool was nice too
Partner
10/10
Exceptional
22 Mar 2026
Kayla
Very friendly staff!! Clean rooms and lobby! Good choice to stay at in Great Lakes. Would definitely stay again!
Self
10/10
Exceptional
16 Mar 2026
Jennifer
Literally the best stay. Went to Sons bootcamp graduation in January and it was the perfect most comfortable place. Clean, very nice, extremely comfortable and staff was AWESOME.
Self
10/10
Exceptional
14 Mar 2026
Tiesha
This is a very nice hotel with a great breakfast and staff. I will definitely stay here again!
Family
10/10
Exceptional
13 Mar 2026
Judy
Staff was wonderful. Room was clean. We enjoyed the pool and hot tub.
10/10
Exceptional
10 Mar 2026
Cindy
Everything was clean, comfortable and the staff was very professional and accommodating.
10/10
Exceptional
08 Mar 2026
Kayla
Clean rooms. Nice warm pool. Friendly staff.
Friends_and_family Family
10/10
Exceptional
08 Mar 2026
Jazzie
Staff was amazing and friendly, room service amazing and the room was clean and comfortable loved my stay
Self
10/10
Exceptional
17 Feb 2026
Anna
Clean room, had the friendliest/helpful receptionist, pool and hot tub were perfect temperature and clean.
10/10
Exceptional
16 Feb 2026
Carolyn
Yed
10/10
Exceptional
07 Feb 2026
Jonathan
Clean rooms, excellent friendly service!
2/10
Poor
05 Feb 2026
shari
I have open claim with Expedia that has been neglected since January.
Your customer service is terrible.
10/10
Exceptional
29 Jan 2026
JENNIFER
Friendly staff, super helpful to a Floridian traveling in the snow! Clean and safe.
10/10
Exceptional
27 Jan 2026
Eric
Room was GREAT!! Staff was EXCELLENT!!!
Leisure Self
4/10
Poor
21 Jan 2026
Tony
Stated “free parking” on the website and they wanted to charge me $10/day for parking. I refused the charge and let me park for free. That scream SCAM
10/10
Exceptional
18 Jan 2026
Alexander
Friendly , super good breakfast, nice and clean hotel
Leisure Partner
8/10
Excellent
17 Jan 2026
Alisa
When I booked this room, it clearly stated there was no fee for parking otherwise I would never would have booked this hotel. There are plenty of other hotels in the same area with free parking. Now all of sudden, its 10.00. Not even waived for members nor could you stay after checkout to use the pool. Parking=Money Grab and get better customer service. I will never return to this property.
Friends_and_family Friends
10/10
Exceptional
17 Jan 2026
Patricia
Excellent place and customer service. I highly recommended this hotel for sailor family graduation
Leisure Family
10/10
Exceptional
16 Jan 2026
Jennifer
Literally perfect.
Leisure Self
10/10
Exceptional
12 Jan 2026
Edward
Staff was great. Super friendly
10/10
Exceptional
11 Jan 2026
Pana
Amazing experience
Leisure Family
10/10
Exceptional
09 Jan 2026
Marie
Very thing great
Partner
8/10
Excellent
30 Dec 2025
Andres
Polite and helpful staff. Room was immaculate, as would be expected. Shower is quite nice. Everything was nice and clean.

Just gotta figure out why i was charged en extra 40$ with no explanation by Marriott after i had checked out.
Leisure Self
10/10
Exceptional
29 Dec 2025
Kimberly
Great service! Best place to stay for boot camp graduation
10/10
Exceptional
29 Dec 2025
Debra
Great check in service and friendly staff. I will stay here again.
10/10
Exceptional
07 Dec 2025
Arturo
Everything was just right.
10/10
Exceptional
04 Dec 2025
Jaleel
The room was very clean and the staff were great !!
Business_and_leisure Self
10/10
Exceptional
01 Dec 2025
Debra
Everything was very clean and the staff was friendly and helpful. I will always stay here at this wonderful hotel.
8/10
Excellent
30 Nov 2025
Steve
Clean room
Friends_and_family Family
10/10
Exceptional
29 Nov 2025
Lisa
This is our second time to stay here. Both times we have been in the area for our son’s Navy boot camp graduation and another graduation. The staff is always friendly, the rooms clean, and the hotel is just overall a great place to stay.
Friends_and_family Family
8/10
Excellent
22 Nov 2025
Avelon
The room was clean and spacious. The beds were very comfortable and my family had a good nights sleep.The staff was very accommodating and helpful with anything we needed. The only things that were a problem at the time was that we didn't have hot water. It was luke warm in winter, and wifi service was down.
Friends_and_family Family
8/10
Excellent
22 Nov 2025
Leslie
Hotel was great with the exception of the pillows. They were fluffy but as soon as you lay your head down it’s flat and oddly lumpy. My husband and I had 2 rough nights of sleep. The bed was comfortable, hotel clean, staff is friendly. I just wish we bright our own pillows. Why do so many hotels have awful pillows?
Leisure Family
10/10
Exceptional
20 Nov 2025
Angela
The friendly staff, comfortable lobby & clean rooms made for a great visit to Waukegan!
Leisure Friends
10/10
Exceptional
19 Nov 2025
Ryan
Easy for everything. Staff was very knowledgeable and helpful. They even helped us secure an item that was left behind that we came back for. They all deserve a raise!
Friends_and_family Family
10/10
Exceptional
16 Nov 2025
Henry
The room and hallways outside the room were clean. A Fantastic location if your Son/Daughter is graduating from Great Lakes Naval Base. I was impressed at check in to receive a Great Lakes Naval Training Information packet for the graduation. The staff is very courteous!
Business_and_leisure Family
10/10
Exceptional
12 Nov 2025
Tracy
Great
Leisure Partner
10/10
Exceptional
09 Nov 2025
Nashika
Clean rooms politeness from staff when checking in and out quite felt safe
Leisure Family
10/10
Exceptional
09 Nov 2025
Ryan
Nice place. Free breakfast would be nice.
Leisure Self
6/10
Pleasant
02 Nov 2025
Leanna
One of the reasons we wanted to get away was to relax and enjoy the hot tub, however, the hot tub water was so scalding hot we couldn’t sit in it. My legs turned bright red immediately. Otherwise, a decent stay.
Partner
10/10
Exceptional
01 Nov 2025
Celestine G
The staff went beyond being helpful and courteous. Greeted me by name and was outstanding.
Leisure Family
10/10
Exceptional
31 Oct 2025
Debra
The check in was fast and staff was friendly and helpful! I will come back again for sure!
Leisure Self
10/10
Exceptional
30 Oct 2025
Candace
We have stayed here for the past couple of years and have been very happy with our stay. The hotel is clean, rooms are clean, staff is friendly and helpful. We will continue to stay here when in the Chicago area.
Leisure Family_with_children
10/10
Exceptional
26 Oct 2025
Alexandra
Perfect! The only downside is there was no microwave in the room.
Partner
10/10
Exceptional
23 Oct 2025
Angelina
Accessibility
Leisure Family
10/10
Exceptional
22 Oct 2025
Darlene
Love it
10/10
Exceptional
21 Oct 2025
Destiny
The staff made my stay
Leisure Partner
10/10
Exceptional
17 Oct 2025
Nicholas
Staff was kind, room was comfortable
10/10
Exceptional
12 Oct 2025
Verified traveler

Great Hotel…

Amazing service and location! We could walk to get anything!
Friends_and_family Family
10/10
Exceptional
12 Oct 2025
Steve
Loved the service
Friends_and_family Family
10/10
Exceptional
09 Oct 2025
wendy

Amazing!!

Awesome stay! Stayed here with my son while visiting his bf graduating from basic. Wonderful location so convenient to everything.
Friends_and_family Family
6/10
Pleasant
03 Oct 2025
Thomas
Needs microwave. And angle of tv positioning. By the foot. Fix it
Leisure
8/10
Excellent
30 Sep 2025
Shongalisa
The bedding didn't look clean. There were makeup stains and I don't wear makeup.
Friends_and_family Friends
10/10
Exceptional
19 Sep 2025
RAHAMAN
Great ambience
Business Self
10/10
Exceptional
15 Sep 2025
Lindsy
We were there for Navy graduation, they were so accommodating and incredibly nice! I would definitely stay there again! I highly recommend!!!
Leisure Family
10/10
Exceptional
14 Sep 2025
Nicole

Perfect Stay!

Loved our stay! Very clean and comfy. Close by Starbucks, Denny’s and Walmart. Central to everything you need and only a quick 12 minute drive to the RTC Navy Base. Would 100% recommend this hotel!
Friends_and_family Family
8/10
Excellent
09 Sep 2025
April
I love this place, always a great time for my family
Leisure Self
10/10
Exceptional
05 Sep 2025
Athina
Super clean
10/10
Exceptional
05 Sep 2025
Bridgette
Will book again ,lovely!!
Leisure Partner
10/10
Exceptional
31 Aug 2025
Latrice
Staff was excellent, made you feel welcome from the time I walked through the front door.
Leisure Family
10/10
Exceptional
31 Aug 2025
Gwendolyn
pros - close to where I needed to be in an unfamiliar area. large selection of restaurants close by. staff was very accommodating when I needed to rebook for another night.

cons - shower soap dispenser was empty.
Leisure Family
10/10
Exceptional
30 Aug 2025
Jai-Len
The staff was very kind! Also, I enjoyed the amenities—the gym, swimming pool, and bistro. This location was also coveniently surrounded by many restaurants. I definitely would stay here again.
Leisure Self

Location & surroundings

Courtyard Chicago Waukegan/Gurnee
3800 Northpoint Blvd, Waukegan, United States

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Courtyard Chicago Waukegan/Gurnee

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