Red Roof Inn Gurnee

2/10

Poor

04 Mar 2026

Gokhan

If you check in before 3 pm, you have to pay an additional $35 fee, and they also take a $50 security deposit which is later refunded to your account. This information is not mentioned in the hotel's description here, so be aware of that.

4/10

Poor

26 Feb 2026

Jeremy

On the good side, this location was very quiet and conveniently located for those attending Naval graduation ceremonies, and there are plenty of tv channels! But that’s where it ends! Cleanliness is subpar, the beds suck, and overall condition of the property is rundown. Spend the few extra bucks and stay at the Hampton if comfort and cleanliness are priorities!

Self

10/10

Exceptional

22 Feb 2026

William

Clean

Self

6/10

Pleasant

12 Feb 2026

John

Bathroom fan cover was missing and the tub was damaged. If they would do badic upkeep, it would be fine

Pet

10/10

Exceptional

09 Feb 2026

Jennifer

The room was clean, the staff were friendly and helpful, and the location was great. The shuttle service to the Navy RTC graduation ceremony was great.

Leisure Family

8/10

Excellent

05 Feb 2026

Roslyn Michelle

Staff and rooms

10/10

Exceptional

11 Jan 2026

Jonathan

X

2/10

Poor

01 Jan 2026

Joseph

Yes the front desk staff who are constantly sleeping in the back refused to check me in and made several rude and racist comments. I will be escalating this to corporate

Business Partner

10/10

Exceptional

30 Dec 2025

Christina

Everything was good

10/10

Exceptional

30 Dec 2025

Christina

Everything was good

10/10

Exceptional

30 Dec 2025

Christina

Everything was good

2/10

Poor

26 Dec 2025

Eithan

Tv wasn’t working heater kept cutting off even tho room was none smoking it smelled like smoked !

Family

8/10

Excellent

24 Dec 2025

Shevona

The room was okay.

Business_and_leisure Partner

6/10

Pleasant

21 Dec 2025

nikkita

Room was okay for one night. The man who checked me in was very nice.

6/10

Pleasant

14 Dec 2025

Shawna

Staff are rude and nosey every time I stay there when I travel through Illinois they interrogate me about y I’m in town which is not only uncomfortable but weird like y do I have to tell you why I’m PAYING to sleep somewhere. Also fees for every little thing service animal ?? They try n charge I no late check out which I could have sworn was listed on this site as available per request. The hotel itself was not busy so me asking for a late check out at noon should’ve been okay Waukegan hotels and pretty much must of the budget friendly ones have gone down hill and the staff aren’t very friendly . I had a late check in at about 11pm and had a 15 hour drive ahead of me so that extra hour of rest was really needed stop interrogating your guests you’re not detectives

Leisure Pet

2/10

Poor

07 Dec 2025

Leticia

This is an old building in desperate need of a remodel. I paid way too much for this run down hotel. It was unsatisfactory. A hair in the fridge. Dirty beds that were stained and stunk like mold. Mold in the shower on the handle. Disgusting. I wanted to cancel, but was told I would lose my money….

Leisure Family

10/10

Exceptional

28 Nov 2025

Syneca

What I like about the property. It was quiet

10/10

Exceptional

27 Nov 2025

William

Good

10/10

Exceptional

24 Nov 2025

Tylena

The staff was awesome and very accommodating. The room was very comfortable. The bathroom was small and tight but the water was hot and the pressure was perfect. We will definitely use Red Roof Inn again.

2/10

Poor

09 Nov 2025

Johnathan

The room had a use bloody feminine pad left in the bathroom and stain on the bed sheets

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Aisha

Friendly front desk staff

8/10

Excellent

31 Oct 2025

Janette

Themroom was good, but the toilet was leaking and some outlets were damage, but overall.was good.

Business_and_leisure Family

6/10

Pleasant

31 Oct 2025

amber

Shuttle didnt accommodate all who needed to be. Had to do a second run we were slightly late. It was free with voucher for naval graduation. But upon return after grad we had to pay for our sailor.No vending machine. (Atleast that we knew of couldnt find it)There was an ice machine but a vending machine with water/soda would have been nice to go with the ice! Staff helpful appropriate

Business_and_leisure Family

10/10

Exceptional

29 Oct 2025

Dyanna

Room was spotless

Leisure Self

4/10

Poor

27 Oct 2025

Reshard

The hotel was standard in appearance nothing special but was lacking amenities all you had was your hotel room no vending machines no pool no breakfast but my worst experience has spending so much money booking online to save money only to get there and told my card not working but when I swiped that same card for full price it worked just fine only to get to my room to find it infested with roaches

Leisure Family

4/10

Poor

17 Oct 2025

Amanda

Run down and dirty

8/10

Excellent

14 Oct 2025

Faithetta

Manager was great and understanding

Leisure Friends

6/10

Pleasant

02 Oct 2025

Cruz

It’s weird people around in the parking lot.

Family_with_children

2/10

Poor

27 Sep 2025

Angela

People were standing outside the soors smoking weed, yes its legal in Illinois but it was in the doorways dead roaches and live roaches in the room

Business Family

2/10

Poor

17 Sep 2025

Richard

Soon as I walked in. I look up on the wall behind the television. I see a roach. That was enough for me.

Leisure Self

6/10

Pleasant

16 Sep 2025

Otto

Bathtub needs attention, modue growing .
Carpet needs to be vacuumed.

Leisure Family

2/10

Poor

15 Sep 2025

Donald

I was in the ER and literally called to see if I could cancel and get a refund as I had a heart attack and had proof that I was in the ER and not checking in. I said if no refund is allowed can I change the day to some other day or get a credit to use at the hotel. The customer service gentleman said that didn’t seem like an issue no worries on coming as I have two options and he could hear the beeping on the monitors. Then I got an email saying no. No refund and sorry. Nothing like let’s try to find a different day or here is a credit even. Poor service. I was in another day before being released and could have walked in with my medical records. They seemed to care on the phone but when they said had to review with management and would be getting back to tell me which way- the big fat no email was very disappointing. Terrible.

Leisure

6/10

Pleasant

14 Sep 2025

Shanna

Front desk friendly. New towels/wash rags and trash emptied, daily.

Leisure Partner

6/10

Pleasant

12 Sep 2025

Shanna

Cons- Bathroom door was a pocket/sliding door, that was off track and wouldn’t close. Shuttle was only available for drop off to Navy base, no return trip. Super noisy room above us. Small pillows, stiff beds. Dirty floors. Pros- Trash was picked up daily and clean towels/washrags were changed out daily. Man at the front desk seemed tired but was super nice.

Leisure Family

4/10

Poor

06 Sep 2025

Verified traveler

Moldy restroom

The room had a somewhat stuffy atmosphere. The restroom was my biggest concern. It appeared to be moldy, with both the tub and floor affected. Furthermore, the tub and toilet did not seem to have been cleaned prior to our arrival.

Friends_and_family Family

4/10

Poor

06 Sep 2025

Verlia

When arriving the outside of the property was clean. The hallways needed vacuuming you can tell it wasn’t done. When checking into my room #204 we had no bath clothes went to the front desk to get some and the guy gave me cleaning clothes as bath clothes which was shocking. While taking a shower the water wouldn’t drain so the tub would fill up with water which was very nasty.

Friends_and_family Family

4/10

Poor

01 Sep 2025

Michael

Called ahead a few weeks before stay for a room on the first floor from owners son.. He didnt save it for us. So had to go to second floor. No elevators!. Got a into the room , found very dirty sheets on bed. Attendant accused her of dirtying them. Gave us another room and sheets was fine but floor was dirty as well as hair in bathroom sink and strong sewage smell coming from bathroom sink while getting ready. Never will i stay there again..

Leisure

4/10

Poor

31 Aug 2025

Traci

Microwave was broken
Bed was cheap
Small bugs in the bathroom
Dining area under construction

Leisure Partner

6/10

Pleasant

23 Aug 2025

Gabriel

No pool

2/10

Poor

23 Aug 2025

george

They would not let me stay because my license was expired. Im in process of getting my license back. I would like a refund immediately.

2/10

Poor

18 Aug 2025

Jesica

The overall hotel room was one of the most sturdiest rooms I've ever stayed.There were black spots on our sheets and pillowcases.And then when we went to take a shower.The bathroom shower had flew off.And almost hit us in the head.We had to have him change the shower head because it would not work even after tightening it, the overall maintenance of the hotel smell like cigarettes, even though it was a non-smoking room and just the overall dirtiness.We'll never stay here again

Leisure Family_with_children

2/10

Poor

18 Aug 2025

Verified traveler

Roaches all in the room

Friends_and_family Family

2/10

Poor

17 Aug 2025

Lawrence

Property is has a smell in the lobby and run down. Needs a renovation badly

Leisure Self

4/10

Poor

16 Aug 2025

Carey

I arrived late, exhausted, and ready to collapse into bed. Unfortunately, my stay quickly turned into a live-action horror comedy.

Night one: I was jarringly awakened by a man screaming in the hallway. He appeared to be holding an impromptu TED Talk about the hotel's cleanliness, though his exact words were hard to decipher—maybe due to the panic or the echo off the suspiciously sticky walls. I managed to fall back asleep, chalking it up to “crazies.”

Morning one: I opened my door and two roaches sprinted into my room like they were checking in for their own stay. I played exterminator with my shoe, which honestly deserves hazard pay at this point.

Later that evening, I met another roach—this one on the bathroom wall. I tried to channel my inner ninja and struck it down, only for it to land on my towel. At that moment, I decided I would not be bathing here. I slept fully clothed like I was camping in the wilderness... with questionable linens. Speaking of which, a massive mystery stain on the bed sheet revealed itself like a jump scare in a horror film. Too tired the night before to notice—lucky me.

Checkout morning: One final roach made a farewell appearance as it scurried behind the headboard like it was clocking out of a shift. I didn’t wait to say goodbye. I grabbed my things, loaded up my car, and got out faster than a contestant in a haunted house challenge.

In summary, if you’re looking for a hotel that includes a midnight hallway performance, surprise bug

Leisure Family

8/10

Excellent

07 Aug 2025

Laurie

Arrived cery late, service was excellent, he was out to help us before we rang the bell!! Comfortable bed. Pillows were flat but overall decent place at a decent price.

Leisure Family

2/10

Poor

06 Aug 2025

Megan

Staff was nice. But I felt unsafe and the mold in the bathroom and the building made my eye swell up!!!

2/10

Poor

05 Aug 2025

Trent

Do NOT stay here

Do NOT stay here unless you like sharing a room with roaches! During my stay I've killed about 12-15 roaches. Housekeeping does not use gloves when cleaning rooms and hands you dirty towels. I've spoken to the front desk several times with no resolution. The hallway smells like ass, weed and dirty carpet. I'm in the process of getting a refund for my stay. Please look for other places in the area.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Melinda

Bed was a bit hard.

4/10

Poor

03 Aug 2025

Clemonteen

Not enough food options, no vending machines in the hotel, nothing in the room to write on or with, no tv guide other than on the tv, no phone book. I understand most people uses their phone for everything, so what happens to a guest that is not comfortable looking for everything on a cell phone?

Leisure Self

8/10

Excellent

31 Jul 2025

Sharyn

It is a good affordable place to stay for one night.

Leisure Family

8/10

Excellent

27 Jul 2025

Kearia

I loved the welcome sign for the Naval graduates! If they had smart tvs, it would be better. If they had an elevator, I would be better or at least someone to help with your bags. Housekeeping came in the room regardless of the “do not disturb” sign but after a polite conversation, it was solved. Overall good experience. AC works great in the room. Gets a little stuffy in the hallways though. The fan helped them a lot! I would stay again.

Family

10/10

Exceptional

21 Jul 2025

Sara

Excellent and smooth stay

Leisure Self

4/10

Poor

21 Jul 2025

Ironim Florin

Staff is condescending. No room cleaning. No towels replenishment nor toiletries. Never had the experience of going to front desk asking for something every day.

Leisure Family

2/10

Poor

20 Jul 2025

Victoria

This place doesn't deserve any stars!!! The towels were dirty with yellow stains on them. The sheets were stinky. Mildewy smell in the bathroom. I'm so happy that we always travel with our own towels and sheets. After reservations were made we were also charged an extra $50 for a deposit + 35 for an 11:00am check in=$85. If we had somewhere else to have stayed we would have left but we couldn't get a refund.

Leisure

8/10

Excellent

17 Jul 2025

Patrick

Generally clean and quiet, comfortable beds. No frills and low cost, pretty much what I was looking for.

10/10

Exceptional

16 Jul 2025

Kou

Convenient

Business Family

4/10

Poor

14 Jul 2025

RoseAnn

The the check-in process was smooth and fast. When we got into our room, I went to the restroom, and there were three roaches in the bathroom. The staff was quick to try to resolve the issue and gave us another room. The second room that we were put in the ceiling. I had cracks in it and looked very unsafe, the website said that they offered hot coffee in the lobby and there was Luke warm coffee.
We tried parking into a handicapped spot and was asked to move our vehicle and was told by staff that they did not have handicapped parking but there was a sign on the side of the building offering handicap parking.

Leisure Partner

4/10

Poor

13 Jul 2025

Victor

Place is not very nice. Little amenities, can hear people walking and talking in other rooms/hallway, bathroom not in great condition, bedframe noisy, needed towels and couldn't get service, had to search for them myself. Woudln't recommend.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Stephanie

I had a wonderful stay at the Red roof Inn, the rooms were clean and smelled nice. The manager that took care of me during my stay was amazing, super kind and very helpful. Would 10/10 recommend and would definitely stay there again!

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Nicole

The staff was extremely friendly, helpful, and welcoming. The room was big, the beds were pretty uncomfortable though. Perfect for a quick stop for the night.

Friends_and_family Friends

6/10

Pleasant

08 Jul 2025

Geoff

Might stay here again

Room was clean, bed was comfortable. We were in town to go to a White Sox and a Brewers game so this location was perfect.
A little pricey.

Friends_and_family Family

4/10

Poor

08 Jul 2025

deron

Property was dirty—the sink in my room had beard hair in it, a massive crack and slow drainage. The walls are paper-thin, so I could hear everything in the room next to me—the people weren’t being loud, either. The staff was nice, though.

Business Self

4/10

Poor

07 Jul 2025

dana

Creepy people around outside

4/10

Poor

06 Jul 2025

Cynthia

The air conditioner leaked and there was roaches

Leisure Family_with_children

2/10

Poor

04 Jul 2025

Paul

Not safe 5:00 rooms not ready

Leisure Family

10/10

Exceptional

03 Jul 2025

Eric

Decent place for a quick night

4/10

Poor

03 Jul 2025

Bryan

As soon as I got there there were homeless asking for money And it looked like some of the folks out there were trying to steal my vehicle. I have this assumption for many reasons

Business_and_leisure Self

2/10

Poor

02 Jul 2025

Stephanie

This place is awful. Dirty, and infested with roaches and bugs. Had to be moved rooms due to roaches, then 2nd had bugs crawling on the walls and dead ones on floor. Hair in shower, kept stepping on pieces of loose grout from floor. Also recieved a nice bite on my leg. I should have walked out. Place will not work with me on refund for dirty unsanitary conditions.

Leisure Family_with_children

8/10

Excellent

28 Jun 2025

Bayron

Not a bad hotel for the price. Definitely worth if attending a navy graduation at a budget.

Family

8/10

Excellent

22 Jun 2025

angela

We stayed here for a night and it did exactly what we needed — the room was clean, comfortable, and conveniently close to our venue. The staff was kind and even gave me a call when I accidentally left something behind in the room, which I really appreciated!

Leisure Family

8/10

Excellent

16 Jun 2025

Randolph

Location
Location

Business Family

2/10

Poor

08 Jun 2025

Rosalia

Didn’t like anything, wouldn’t recommend

Business Partner

6/10

Pleasant

31 May 2025

Melissa

The staff was very friendly. Clean facility. Comfortable beds. There is not an elevator, which was surprising. Try to get a room on first floor if possible or you'll be hauling luggage and what not up stairs.

Leisure Family

8/10

Excellent

27 May 2025

Samira

Nice staff

2/10

Poor

27 May 2025

David

When I get there I asked for a top floor and they told me can’t do that because my reservation was for kingside bed and top floor only have double beds and I said that’s no problem for me but they don’t want to make any changes
Also when you are in the bedroom nothing it’s quite, you can hear people walking on top floor and when they are using the bathroom, can’t sleep , I don’t recommend this hotel for anyone who wants to rest
I never come back to any Red Roof in

Partner

10/10

Exceptional

24 May 2025

Beth

Everything was good except the bed was hard

Leisure Friends

10/10

Exceptional

17 May 2025

Jessica

I love the place and how they knew so much about the graduation and everything around the area

Business_and_leisure Family

10/10

Exceptional

17 May 2025

Mark

Great place

Medina was absolutely wonderful, and the bed was very comfortable.

Friends_and_family Family

10/10

Exceptional

09 May 2025

David

much worth the price

Leisure Family

10/10

Exceptional

03 May 2025

Chris ann

Loved it here! Management is awesome.

Leisure Family

2/10

Poor

02 May 2025

Brandon

I called the hotel asking how much a deposit would be with two kids and two dogs, I was very specific to ensure ease with check in, Night staff around 9 when I got there basically told me they quoted me for a room for TWO CHILDREN and two dogs, then told they couldn't accommodate me unless I booked a second room, however would not offer me a conjoining room, mind you all of this after this man looked me in my face and told me he thought I meant two kids and two dogs...... just not good business. Waiting on a refund, was told by front desk clerk the manager was called and approved a refund, but not showing anywhere so far so we will see. Very dissatisfied with this.

Leisure Family_with_children

2/10

Poor

27 Apr 2025

Edith

BAD RESERVATION

I DIDN’T STAY THERE 😡😡😡. HOTELS.COM BILLED ME FOR A RESERVATION I DID NOT MAKE

Self

10/10

Exceptional

26 Apr 2025

Casandra

It’s was good and the place was super quiet

Leisure Family

6/10

Pleasant

10 Apr 2025

Lydia

Couple of the lamps was not working. Couple of the plugs were not working., and they may have roaches

Business Family

10/10

Exceptional

31 Mar 2025

Deana

They were very accommodating when needing a crib

Leisure Family_with_children

8/10

Excellent

27 Mar 2025

Vanessa

10 minutes away from Great Lakes where son was graduating from navy

Business_and_leisure Family

4/10

Poor

22 Mar 2025

Rachael

Dirty room, no ice, no breakfast, hotel smells of curry and smoke.

Friends_and_family Family

4/10

Poor

22 Mar 2025

Maria

Was charged a $50 deposit that was not mentioned while booking. Went to take a shower late in the evening only to find various hairs in the tub. Front desk staff offered me a bottle of cleaner and a towel to take care of the issue. Then the tub was not draining so i checked and took out a huge foul smelling clumps of hair. Told the front desk and i get a call later” I hear you have complaints?” Told him a out it and he came and looked at the issue. They claim no smoking in rooms but there was a cloud of smoke in the hallway.

Leisure Family

10/10

Exceptional

01 Mar 2025

Barbara meylin

The stay is good, quiet and clean.

6/10

Pleasant

31 Jan 2025

Steven

The cleanliness wasn’t the best.

8/10

Excellent

19 Jan 2025

Ricardo

Friendly customer service rep.

2/10

Poor

15 Jan 2025

John

The rooms were incredibly unclean. When it was mentioned the first time (lights didn’t work, patched holes in walls, red, pink, brown, and clear stains all over the bed and pillows) we were offered another room across the hall. When it was mentioned the second time (specifically when there were clear stains all over the pillows that were noticed again) I was told “it’s not the pillow, just the pillow case” by Sam and then was handed a pillow case to put on the same unclean pillow. There were other safety issues such as the main lock that goes over the door was busted in half when we got in the room and so much more. For the price we paid, it was completely unexceptional for the rooms to be in the condition they were & the way the staff responded was horrible.

Business_and_leisure Family

10/10

Exceptional

30 Dec 2024

LaKesha

Location! Location! Location!

Our stay was great! All important restaurants and shopping needs were near by. Location was great!

Friends_and_family Family

2/10

Poor

21 Dec 2024

Verified traveler

Dive hotel

This place was dirty and unkept. I found hair in the bed I slept in as well as the shower. I don't think the room was cleaned at all before our arrival. The beds were made and the towels were fresh. When asked, staff provided the items asked for fairly quickly. Microwave needed cleaning, there was no coffee service in the room. although the beds were somewhat comfortable, the sounded like a sinking ship, squeaking and groaning metal. It was a place to sleep at night, but just that. I do not recommend this place at all.

Friends_and_family Family

10/10

Exceptional

13 Dec 2024

arturo

perfect for the price

Leisure Self

8/10

Excellent

12 Dec 2024

Elizabeth

I liked that it was close to the navy base and was around many options for food.

6/10

Pleasant

12 Dec 2024

Isaac

My two guests and i were not please with guest above our room. They were too noisy during our first day of stayed. our second days felt a bit better and we didn't bother. The hotel can't offer breakfast to their guests was one thing we were not please with.

Leisure Family

8/10

Excellent

11 Dec 2024

Latoya

Nice stay

Leisure Family

10/10

Exceptional

07 Dec 2024

Noira

Amazing place will definitely stay there again