Name: Red Roof Inn Gurnee - Waukegan
Address: 3031 Belvidere Road, Waukegan, 60085, US

8/10

Excellent

02 Aug 2026

Nicole

Clean room nice ac friendly staff

10/10

Exceptional

02 Aug 2026

Pamela

The manager was most accommodating in that the area had had a tornado hit town just a few days prior to our stay. Red Roof Inn had not recovered all their electricity yet, so he was allowing customers to cancel their reservation without charge. Will try to stay if ever in the area in the future.

10/10

Exceptional

02 Aug 2026

Bobby

Great hotel and location.

10/10

Exceptional

02 Aug 2026

Steve

Very Friendly Staff, good location, lots of food

6/10

Pleasant

01 Aug 2026

Amanda

The check in was easy. However my key card for the door stopped working in the middle of my stay and I have to see someone at the front desk to fix it. The last night of my stay the battery in the smoke detector was low and was beeping. When I went to the front desk to see about getting the battery replaced I was told that there was no one to change it until the morning

2/10

Poor

29 Jul 2026

Patrick

There was a power outage, we were unable to check in do there systems being down. Not there fault. We had to go find another hotel. Nothing bad happened on the staff. Out of there hands

10/10

Exceptional

22 Jul 2026

Nancy

Met our needs. Clean and comfortable. Lots if people who seem to live between the hotel and their cars in the parking lot. We found them to be kind and respectful.

8/10

Excellent

20 Jul 2026

Beatrice

It is a very nice and quiet place to stay if you don't want to break the bank over a place to stay. The Staff is quite nice and very welcoming, however the cleaning part, needs improvement!

Family_with_children

6/10

Pleasant

18 Jul 2026

Brandon

Not the most well kept place. Room was clean enough. Only ever saw one member of staff there. It was an affordable rate. Not the greatest area. Overall stay was fine. Not great or terrible

Family_with_children

8/10

Excellent

17 Jul 2026

Kelly

Everything was clean and the staff were helpful, there was free parking and it wasn’t too busy. My only issue was that the beds are extremely hard. I sleep on a firm mattress at home and this was like sleeping on the floor.

Friends_and_family Friends

4/10

Poor

13 Jul 2026

Celestino

It needs to be updated entirely.

Self

2/10

Poor

12 Jul 2026

Kareem

No elevators… so why have a second floor if you can’t install an elevator and no ac in the hallways.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Emily

Good location near the naval base, friendly and helpful staff, clean room. Small bathroom, poorly lit rooms. Overall would stay again.

Family

2/10

Poor

04 Jul 2026

Leslie

Do not book here

2/10

Poor

22 Jun 2026

Ma Maximilla

We showed up to this property to check-in. But Night desk worker canceled our reservation for no reason except he admitted about canceling it by mistake!!! We were made to pay again for the stay and then just said to call Orbitz to explain the stupid mistake so I get refunded. Orbitz was contacted by chat, no action taken. Management of This Red Roof Inn was also contacted to get the situation resolved. No freakin response! I would both delete Orbitz to stop using their app for future bookings and NOT reserve any stay at any Red Roof Inn. Besides that workers suck, the room and all are nothing to be pleased about. Stay at a Red Roof in the past has given us bed bugs experience. Then for this Red Roof - beds and pillows have seen better days!!!

Family

4/10

Poor

21 Jun 2026

Diedre

I liked the price but it’s old, you could hear the people upstairs loudly and the bathroom was very small. It doesn’t have breakfast at all. It serves the purpose of providing a roof over your head but don’t expect too much else. I give it 2.5 stars out of 5.

Partner

10/10

Exceptional

20 Jun 2026

tyron

Very quiet area, several food spots and stores within walking distance. Great front desk service. Very cold water machine

Partner

8/10

Excellent

19 Jun 2026

Barbara

The only amenity was the coffee. It was awful coffee. The property was relatively clean. The light switch in the bathroom lit the mirror & turned on the fan, which was quite loud. The other switch turned on the light by the shower, which you would think would also turn on the fan, bu no. The room itself was rather dark even with the lights on. Parking lot is small.

Pet

6/10

Pleasant

14 Jun 2026

Summer

I liked the price, we just needed a place to land every evening. I thought the staff was helpful and kind. I didn’t like that the ac kept the room feeling damp, the hairdryer not working, the beds were small and hard. The pillows were thick, but soft-perfect. The housekeeping always gave us extra towels and toiletries as needed. Hotel in general needs updated. I can tell at one time it was a really nice place. Also the back entrance by the stairs was convenient but it worried me that it did not lock for security purposes.

Family_with_children

2/10

Poor

14 Jun 2026

Brooke

Awful awful staff. Got 2 confirmation emails saying we were booked. Arrived to the address and was told they cancelled our booking 6 hours before arrival. Absolutely awful service would never recommend anyone to stay here.

10/10

Exceptional

14 Jun 2026

Joseph

Clean room

8/10

Excellent

12 Jun 2026

Angela

Smoking was outside but close to the door so the hallway smelled of smoke. Everything else was great

Self

10/10

Exceptional

10 Jun 2026

michael

Parking cercano.
Habitación amplia.
Televisión dañado : todas las imagenes se veían en azul. Diferentes tonos de azul. Ningún otro color. Sólo azul.

Partner

10/10

Exceptional

07 Jun 2026

Margaret

Clean Room, Friendly Staff, Fast Food and Convenience Stores within walking distance. Free Coffee in Lobby everyday, all day.

Family

6/10

Pleasant

07 Jun 2026

Herbert

The bed was hard as a rock. I felt i was staying in a kennel as there were alot of dogs in the area I was at.

Self

2/10

Poor

04 Jun 2026

Debra

Smh!!!!

6/10

Pleasant

30 May 2026

Loraine

The area was good, the hotel needed some upgrades done. Bathroom at the front lobby was never open. They had hot water and coffee station in the lobby, however, the hot water did not always work properly.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Stiven

Super clean room and staff is super attentive. Couldn’t ask for a better place to attend your sailor’s graduation.

Family

6/10

Pleasant

16 May 2026

Donald

Bathroom had new towels but wasn’t cleaned after last visitor. Hair everywhere. Used wash cloth in shower. Hallway had a repulsive odor

Self

10/10

Exceptional

15 May 2026

Guadalupe

Place was great very close to the navy base and staff was great

10/10

Exceptional

04 May 2026

Sherri

had issues with the TV , called they came right up to fix, staff very friendly.
Hotel itself is old they are working on it.
Always book here when staying in area

Friends_and_family Friends

8/10

Excellent

04 May 2026

Shelia

Nice

Family_with_children

8/10

Excellent

26 Apr 2026

Charise

.

Self

10/10

Exceptional

18 Apr 2026

Alexcia

My stay was well affordable and convenient for my reasons for travel. I even had a very well planned to get to the different places to get food and even do my nails too.
I recommend this hotel for another stay the staff was well and the concierge at front desk answered all questions needed.

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Jimmy

Room wasn’t to bad. Beds were comfortable. Was there for Navy graduation. Location was very close to everywhere I needed to be.

10/10

Exceptional

15 Apr 2026

Karin

Front desk guy was extremely nice! Pets stay free too! Very close to the Naval Base for graduation. Recommend Mia’s pancake house for breakfast (it’s right down the street)

10/10

Exceptional

15 Apr 2026

Kesha

Yes they have a plenty of parking,and also has a shuttle to the naval graduation way better than driving in all the traffic at the base.

Family

10/10

Exceptional

14 Apr 2026

Jessica

It was nice clean and the front desk was polite

4/10

Poor

13 Apr 2026

Kimberly

Paper thin walls. No elevator. No extras. No breakfast. Tiny bathroom. Manager not great. Just OK.

Family

10/10

Exceptional

06 Apr 2026

Karina

didn't have the chance to enjoy the pool

Friends

10/10

Exceptional

30 Mar 2026

Michelle

The room was perfect for our stay to arrive for our daughter’s navy graduation early. The heater was awesome, the bed was comfortable, our stay here was awesome!! Thank Red Roof Inn Waukegan!!

Family_with_children

10/10

Exceptional

23 Mar 2026

Joanna

Excelente lugar nos quedaba justo a 10 min de la base

10/10

Exceptional

22 Mar 2026

Jessica

Friendly staff , clean room , a lot of amenities I must say , iron , microwave, etc quite satisfied .

Self

10/10

Exceptional

16 Mar 2026

Virydiana

Welcoming and very pretty

Self

8/10

Excellent

15 Mar 2026

diana

The front desk guy was friendly and efficient. We arrived at almost 3am and he was cheerful/nice. Check in and check out were both quick and easy. Room was comfortable but needs some updating. The beds were comfortable. Room was clean but There was mold on the shower ceiling. Heater worked great. Parking was sufficient. I would stay here again.

Family

2/10

Poor

04 Mar 2026

Gokhan

If you check in before 3 pm, you have to pay an additional $35 fee, and they also take a $50 security deposit which is later refunded to your account. This information is not mentioned in the hotel's description here, so be aware of that.

4/10

Poor

26 Feb 2026

Jeremy

On the good side, this location was very quiet and conveniently located for those attending Naval graduation ceremonies, and there are plenty of tv channels! But that’s where it ends! Cleanliness is subpar, the beds suck, and overall condition of the property is rundown. Spend the few extra bucks and stay at the Hampton if comfort and cleanliness are priorities!

Self

10/10

Exceptional

22 Feb 2026

William

Clean

Self

6/10

Pleasant

12 Feb 2026

John

Bathroom fan cover was missing and the tub was damaged. If they would do badic upkeep, it would be fine

Pet

10/10

Exceptional

09 Feb 2026

Jennifer

The room was clean, the staff were friendly and helpful, and the location was great. The shuttle service to the Navy RTC graduation ceremony was great.

Leisure Family

8/10

Excellent

05 Feb 2026

Roslyn Michelle

Staff and rooms

10/10

Exceptional

11 Jan 2026

Jonathan

X

2/10

Poor

01 Jan 2026

Joseph

Yes the front desk staff who are constantly sleeping in the back refused to check me in and made several rude and racist comments. I will be escalating this to corporate

Business Partner

10/10

Exceptional

30 Dec 2025

Christina

Everything was good

10/10

Exceptional

30 Dec 2025

Christina

Everything was good

10/10

Exceptional

30 Dec 2025

Christina

Everything was good

2/10

Poor

26 Dec 2025

Eithan

Tv wasn’t working heater kept cutting off even tho room was none smoking it smelled like smoked !

Family

8/10

Excellent

24 Dec 2025

Shevona

The room was okay.

Business_and_leisure Partner

6/10

Pleasant

21 Dec 2025

nikkita

Room was okay for one night. The man who checked me in was very nice.

6/10

Pleasant

14 Dec 2025

Shawna

Staff are rude and nosey every time I stay there when I travel through Illinois they interrogate me about y I’m in town which is not only uncomfortable but weird like y do I have to tell you why I’m PAYING to sleep somewhere. Also fees for every little thing service animal ?? They try n charge I no late check out which I could have sworn was listed on this site as available per request. The hotel itself was not busy so me asking for a late check out at noon should’ve been okay Waukegan hotels and pretty much must of the budget friendly ones have gone down hill and the staff aren’t very friendly . I had a late check in at about 11pm and had a 15 hour drive ahead of me so that extra hour of rest was really needed stop interrogating your guests you’re not detectives

Leisure Pet

2/10

Poor

07 Dec 2025

Leticia

This is an old building in desperate need of a remodel. I paid way too much for this run down hotel. It was unsatisfactory. A hair in the fridge. Dirty beds that were stained and stunk like mold. Mold in the shower on the handle. Disgusting. I wanted to cancel, but was told I would lose my money….

Leisure Family

10/10

Exceptional

28 Nov 2025

Syneca

What I like about the property. It was quiet

10/10

Exceptional

27 Nov 2025

William

Good

10/10

Exceptional

24 Nov 2025

Tylena

The staff was awesome and very accommodating. The room was very comfortable. The bathroom was small and tight but the water was hot and the pressure was perfect. We will definitely use Red Roof Inn again.

2/10

Poor

09 Nov 2025

Johnathan

The room had a use bloody feminine pad left in the bathroom and stain on the bed sheets

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Aisha

Friendly front desk staff

8/10

Excellent

31 Oct 2025

Janette

Themroom was good, but the toilet was leaking and some outlets were damage, but overall.was good.

Business_and_leisure Family

6/10

Pleasant

31 Oct 2025

amber

Shuttle didnt accommodate all who needed to be. Had to do a second run we were slightly late. It was free with voucher for naval graduation. But upon return after grad we had to pay for our sailor.No vending machine. (Atleast that we knew of couldnt find it)There was an ice machine but a vending machine with water/soda would have been nice to go with the ice! Staff helpful appropriate

Business_and_leisure Family

10/10

Exceptional

29 Oct 2025

Dyanna

Room was spotless

Leisure Self

4/10

Poor

27 Oct 2025

Reshard

The hotel was standard in appearance nothing special but was lacking amenities all you had was your hotel room no vending machines no pool no breakfast but my worst experience has spending so much money booking online to save money only to get there and told my card not working but when I swiped that same card for full price it worked just fine only to get to my room to find it infested with roaches

Leisure Family

4/10

Poor

17 Oct 2025

Amanda

Run down and dirty

8/10

Excellent

14 Oct 2025

Faithetta

Manager was great and understanding

Leisure Friends

6/10

Pleasant

02 Oct 2025

Cruz

It’s weird people around in the parking lot.

Family_with_children

10/10

Exceptional

02 Oct 2025

Jonathan

Gra

Friends_and_family Family

2/10

Poor

27 Sep 2025

Angela

People were standing outside the soors smoking weed, yes its legal in Illinois but it was in the doorways dead roaches and live roaches in the room

Business Family

2/10

Poor

17 Sep 2025

Richard

Soon as I walked in. I look up on the wall behind the television. I see a roach. That was enough for me.

Leisure Self

6/10

Pleasant

16 Sep 2025

Otto

Bathtub needs attention, modue growing .
Carpet needs to be vacuumed.

Leisure Family

2/10

Poor

15 Sep 2025

Donald

I was in the ER and literally called to see if I could cancel and get a refund as I had a heart attack and had proof that I was in the ER and not checking in. I said if no refund is allowed can I change the day to some other day or get a credit to use at the hotel. The customer service gentleman said that didn’t seem like an issue no worries on coming as I have two options and he could hear the beeping on the monitors. Then I got an email saying no. No refund and sorry. Nothing like let’s try to find a different day or here is a credit even. Poor service. I was in another day before being released and could have walked in with my medical records. They seemed to care on the phone but when they said had to review with management and would be getting back to tell me which way- the big fat no email was very disappointing. Terrible.

Leisure

6/10

Pleasant

14 Sep 2025

Shanna

Front desk friendly. New towels/wash rags and trash emptied, daily.

Leisure Partner

6/10

Pleasant

12 Sep 2025

Shanna

Cons- Bathroom door was a pocket/sliding door, that was off track and wouldn’t close. Shuttle was only available for drop off to Navy base, no return trip. Super noisy room above us. Small pillows, stiff beds. Dirty floors. Pros- Trash was picked up daily and clean towels/washrags were changed out daily. Man at the front desk seemed tired but was super nice.

Leisure Family

4/10

Poor

06 Sep 2025

Verified traveler

Moldy restroom

The room had a somewhat stuffy atmosphere. The restroom was my biggest concern. It appeared to be moldy, with both the tub and floor affected. Furthermore, the tub and toilet did not seem to have been cleaned prior to our arrival.

Friends_and_family Family

4/10

Poor

06 Sep 2025

Verlia

When arriving the outside of the property was clean. The hallways needed vacuuming you can tell it wasn’t done. When checking into my room #204 we had no bath clothes went to the front desk to get some and the guy gave me cleaning clothes as bath clothes which was shocking. While taking a shower the water wouldn’t drain so the tub would fill up with water which was very nasty.

Friends_and_family Family

4/10

Poor

01 Sep 2025

Michael

Called ahead a few weeks before stay for a room on the first floor from owners son.. He didnt save it for us. So had to go to second floor. No elevators!. Got a into the room , found very dirty sheets on bed. Attendant accused her of dirtying them. Gave us another room and sheets was fine but floor was dirty as well as hair in bathroom sink and strong sewage smell coming from bathroom sink while getting ready. Never will i stay there again..

Leisure

4/10

Poor

31 Aug 2025

Traci

Microwave was broken
Bed was cheap
Small bugs in the bathroom
Dining area under construction

Leisure Partner

6/10

Pleasant

23 Aug 2025

Gabriel

No pool

2/10

Poor

23 Aug 2025

george

They would not let me stay because my license was expired. Im in process of getting my license back. I would like a refund immediately.

2/10

Poor

18 Aug 2025

Jesica

The overall hotel room was one of the most sturdiest rooms I've ever stayed.There were black spots on our sheets and pillowcases.And then when we went to take a shower.The bathroom shower had flew off.And almost hit us in the head.We had to have him change the shower head because it would not work even after tightening it, the overall maintenance of the hotel smell like cigarettes, even though it was a non-smoking room and just the overall dirtiness.We'll never stay here again

Leisure Family_with_children

2/10

Poor

18 Aug 2025

Verified traveler

Roaches all in the room

Friends_and_family Family

2/10

Poor

17 Aug 2025

Lawrence

Property is has a smell in the lobby and run down. Needs a renovation badly

Leisure Self

4/10

Poor

16 Aug 2025

Carey

I arrived late, exhausted, and ready to collapse into bed. Unfortunately, my stay quickly turned into a live-action horror comedy.

Night one: I was jarringly awakened by a man screaming in the hallway. He appeared to be holding an impromptu TED Talk about the hotel's cleanliness, though his exact words were hard to decipher—maybe due to the panic or the echo off the suspiciously sticky walls. I managed to fall back asleep, chalking it up to “crazies.”

Morning one: I opened my door and two roaches sprinted into my room like they were checking in for their own stay. I played exterminator with my shoe, which honestly deserves hazard pay at this point.

Later that evening, I met another roach—this one on the bathroom wall. I tried to channel my inner ninja and struck it down, only for it to land on my towel. At that moment, I decided I would not be bathing here. I slept fully clothed like I was camping in the wilderness... with questionable linens. Speaking of which, a massive mystery stain on the bed sheet revealed itself like a jump scare in a horror film. Too tired the night before to notice—lucky me.

Checkout morning: One final roach made a farewell appearance as it scurried behind the headboard like it was clocking out of a shift. I didn’t wait to say goodbye. I grabbed my things, loaded up my car, and got out faster than a contestant in a haunted house challenge.

In summary, if you’re looking for a hotel that includes a midnight hallway performance, surprise bug

Leisure Family

8/10

Excellent

07 Aug 2025

Laurie

Arrived cery late, service was excellent, he was out to help us before we rang the bell!! Comfortable bed. Pillows were flat but overall decent place at a decent price.

Leisure Family

2/10

Poor

06 Aug 2025

Megan

Staff was nice. But I felt unsafe and the mold in the bathroom and the building made my eye swell up!!!

2/10

Poor

05 Aug 2025

Trent

Do NOT stay here

Do NOT stay here unless you like sharing a room with roaches! During my stay I've killed about 12-15 roaches. Housekeeping does not use gloves when cleaning rooms and hands you dirty towels. I've spoken to the front desk several times with no resolution. The hallway smells like ass, weed and dirty carpet. I'm in the process of getting a refund for my stay. Please look for other places in the area.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Melinda

Bed was a bit hard.

4/10

Poor

03 Aug 2025

Clemonteen

Not enough food options, no vending machines in the hotel, nothing in the room to write on or with, no tv guide other than on the tv, no phone book. I understand most people uses their phone for everything, so what happens to a guest that is not comfortable looking for everything on a cell phone?

Leisure Self

8/10

Excellent

31 Jul 2025

Sharyn

It is a good affordable place to stay for one night.

Leisure Family

8/10

Excellent

27 Jul 2025

Kearia

I loved the welcome sign for the Naval graduates! If they had smart tvs, it would be better. If they had an elevator, I would be better or at least someone to help with your bags. Housekeeping came in the room regardless of the “do not disturb” sign but after a polite conversation, it was solved. Overall good experience. AC works great in the room. Gets a little stuffy in the hallways though. The fan helped them a lot! I would stay again.

Family

10/10

Exceptional

21 Jul 2025

Sara

Excellent and smooth stay

Leisure Self

4/10

Poor

21 Jul 2025

Ironim Florin

Staff is condescending. No room cleaning. No towels replenishment nor toiletries. Never had the experience of going to front desk asking for something every day.

Leisure Family

2/10

Poor

20 Jul 2025

Victoria

This place doesn't deserve any stars!!! The towels were dirty with yellow stains on them. The sheets were stinky. Mildewy smell in the bathroom. I'm so happy that we always travel with our own towels and sheets. After reservations were made we were also charged an extra $50 for a deposit + 35 for an 11:00am check in=$85. If we had somewhere else to have stayed we would have left but we couldn't get a refund.

Leisure