Name: Nikko Guam
Address: P.O.Box 12819 Tamuning,Guam, 1355, Tamuning, 96931, GU

4/10

Poor

03 Aug 2026

Roger

Covenant

6/10

Pleasant

02 Aug 2026

Isaac

The views were good

4/10

Poor

29 Jul 2026

Joanne

Very musty/moldy smell in the rooms; linens were not clean!

8/10

Excellent

28 Jul 2026

Sallie

I chose Nikko Hotel Guam to watch fireworks on Tumon for the LIberation Day event thinking that it could be viewed from my room balcony. Unfortunately, the sliding door to the balcony was shut tight. I informed the front desk and they assured me that someone will come up to assist us in opening the door. As it turned out, the sliding door could not be opened. It was a wasted effort and I was not able to view the fireworks after all. Other than the rest of my stay, it was great: friendly, helpful staff, and restful night.

6/10

Pleasant

28 Jul 2026

HIROKO

There was no towels available in the pool area due to the delay on the delivery of clean towels. We reused ours for the first two days. So recommend taking few beach towels just in case.

8/10

Excellent

28 Jul 2026

Clayton

Good room. Great view.

10/10

Exceptional

23 Jul 2026

Tito David Del

Great stay and beach location

10/10

Exceptional

18 Jul 2026

RichardCharles

Great place

Self

6/10

Pleasant

16 Jul 2026

Brittney

Lovely view, nice addition to have shampoo, conditioner, body wash, & lotion provided for guest.
Ac was nice and cold but every 45 minutes the toilet made a loud screeching noise, kept waking me up. Beds were 5/10 very firm.
WiFi was fairly fast, although room service did take a few tries to have towels delivered to the room. For $185 a night I really can’t complain.

Family_with_children

10/10

Exceptional

15 Jul 2026

Joy

Nice Ocean view

Partner

10/10

Exceptional

14 Jul 2026

Lester

Beautiful location, fancy, airy and open hotel. The staff was friendly and very helpful. The room was nice…very clean. Great view of Tumon Bay. The breakfast was outstanding with all you could eat. I really enjoyed my stay.

Self

6/10

Pleasant

12 Jul 2026

Michael

Did not eat breakfast.

Partner

2/10

Poor

12 Jul 2026

Shonna

The smell was horrible. The pool was under maintenance. The facility was hot. The carpets were dirty. It’s an affordable hotel if you don’t mind roaches.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Fredy

During the typhoon, they have no power to the rooms and no AC

Business

10/10

Exceptional

06 Jul 2026

Rommel B

I wasn't sure about the location being a bit separated from the main tourist drag but that ended up being the best part about the Hotel Nikko. My room had a direct view of the beach and because the hotel wasn't close to others on Tumon Bay, it felt like it's own private tropical cove, with stunning views of the ocean, from sunrise to sunset, with no other hotels in sight. I could have sat on my balcony for hours staring at the changes in the water, clouds and light. (Actually, I did.) The pool and water slide were total bonus points and the staff were all super friendly and helpful. It may not be the most modern hotel but it is well maintained and the location and views more than made up for it. It felt like a hidden gem. I will definitely stay here again!

Self

8/10

Excellent

01 Jul 2026

Bryan

Good hotel. Friendly staff. Great pool and beach area. Reasonably priced. They are remodeling, so there are a few issues that always come with that. Definitely , one of the better hotels in Guam.

Business

8/10

Excellent

28 Jun 2026

Lawrence

The hotel was beautiful even if a bit rundown especially the hallway carpets. The staff was good and friendly. The WiFi was not good very weak and they do have smart TVs but not connected to the internet and your unable to use your Roku or iTV to stream shows. Also disappointed no room service. The beach was beautiful and the pool was good. Location was good very short walk to the shops and restaurants. Because of the WiFi would not stay again. I can recommend Lotte Hotel they had good WiFi in the lobby when visiting it.

Family_with_children

6/10

Pleasant

27 Jun 2026

Michelle

The entertainment here is great, and the hotel manager was nice! However, the rest of the experience left a lot to be desired. The valet and some of the front desk staff were noticeably rude. Additionally, the lobby is consistently hot and dark with poor air conditioning, and the elevators desperately need to be upgraded as they are extremely hot and slow.

Family

10/10

Exceptional

21 Jun 2026

NANA

Nice place, helpful staff

Family_with_children

8/10

Excellent

20 Jun 2026

Ronald

Even though the property is probably 20+ yrs old, it's kept in pretty good condition. The carpets in all hallways need replacement as every floor smells sour from the old indoor/ outdoor carpeting in hallways. We did see a couple of cockroaches in our bathroom also. The pools areas are nice and clean, although it would be such a bonus if they installed a spinner water extractor to help dry our swimsuits. The dryers cost $2 and we're all being used, so we had to bag up wet swimwear and travel with wet clothes. Besides that the hotel & staff were very nice, a bit dated, but I would recommend, especially for families. The waterside was a blast for kids & adults. Much faster than I thought it would be...

Family

10/10

Exceptional

20 Jun 2026

nana

Great place, amazing amenities

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Jenn

Beautiful

Family

10/10

Exceptional

12 Jun 2026

John

The place was awesome, the only thing i didn’t like was the check time, 3 pm seems a long time to check in especially if your flight is early, i don’t remember seeing the check in time when i booked the room, maybe it was an oversight on my part, but otherwise it was an amazing experience.

Partner

8/10

Excellent

12 Jun 2026

Ashley Anne

Great staff! Hafa Adai spirit was very strong. The pool and entertainment was great and enjoyable. The views were 10/10.

Family_with_children

10/10

Exceptional

08 Jun 2026

Marianne

Awesome waterslide! Staff were friendly and helpful.

Self

2/10

Poor

07 Jun 2026

Vanessa

The lobby was really nice but it was very deceiving when i walked into the room. It was dirty. There was hair in the shower, the mirrors were dirty, there was a dead bug on the floor. The room smelled like mildew and the furniture was very outdated and old. The paintjob in the room was very sloppy as well. Luckily i was just there one night transiting on my flight but i would never stay here again.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Jason

Nice hotel with great food options.

Self

6/10

Pleasant

27 May 2026

Wilaiporn

No service for bringing bags to and from the rooms. Super late check-in 3pm. All flights arrive to Guam in the early am and hotel obviously knows this. Nice view and beautiful beach.

Self

10/10

Exceptional

25 May 2026

Andrew

Recommend getting a room that includes access to “premier lounge”. The lounge opens from 7am-9pm and has light refreshments like variety of juice, sodas, wine, pastries, fruits, sandwiches, cookies, and other snacks. Also included were coffee, cappuccino, latte, tea and these are all free throughout the day. Between 5-7pm you get evening cocktail with a selection of about 6-8 different types of cocktails to choose from and you can order as many as you like throughout this time frame. Again, all FREE! While you cannot bring items up to your room, you can access the lounge multiple times throughout the day.

Family_with_children

10/10

Exceptional

25 May 2026

Douglas

Great location and great service. Rooms were a bit dated, but clean.

Family_with_children

8/10

Excellent

21 May 2026

Keith

The view

Self

2/10

Poor

21 May 2026

Richard

Not so good for Americans - restaurants expensive buffets only Music too loud on pool area reaching to 6th floor

Self

6/10

Pleasant

20 May 2026

Tim

Ok

Self

8/10

Excellent

19 May 2026

Jose

Best value in Tumon hotel resort area. Friendly staff. Clean rooms.

Family

2/10

Poor

18 May 2026

Edward

Everything is fine except the TV no wifi you can’t watch Netflix and YouTube etc. The staff on pool and beach area the worst service I asked for a towel and he said is not available at this time I said why? He said everything is been wash and if you want go back to your room and get your towel. I said that’s far I am here already I don’t want to go back there and then coming back here and he said to me sorry that’s it. No customer service at all and he rude too.

Self

8/10

Excellent

18 May 2026

CHI HUNG

The Nikko Guam wasn't too bad as some quests comment. But the fish at beach will bite the visitor ( since my arm was biting and bleeding ) , which needs to be informed!

Family

10/10

Exceptional

17 May 2026

Brandon

The hotel is exceptional for the price point. Room was very clean and comfortable. Great view of the touristy spot just below and a short walk to the beach. Very clean room and appointed just fine. The little roofdeck area with a bar is a nice idea and if not too hot, would be enjoyable. Parking is very simple and easy. Would definitely stay again.

Self

8/10

Excellent

16 May 2026

Maggie

The room was so spacious for my family and I. My children were able to accommodate the living room space freely. The only thing I did not like was we paid extra for the premier lounge however upon check in food seemed stale and it took them awhile to replenish. Upon replenishment food was cold and hard. We enjoyed the room but if you are looking at getting the package deal with the premier lounge its not worth it. Food ran out fast and it didnt taste fresh.

Family_with_children

6/10

Pleasant

11 May 2026

Megumi

Not bad

10/10

Exceptional

11 May 2026

CARLY

Room is clean, service is great. Front Desk staff is friendly and helpful. Ocean front view is satisfying. Love the breakfast too.

Family_with_children

10/10

Exceptional

07 May 2026

Nahman

Nice rooms, good service, tons of activities and good food. Only improvement needed is in maintenance

Partner

8/10

Excellent

28 Apr 2026

Arwin

There were stains on the carpet. Everything else was good

Partner

6/10

Pleasant

26 Apr 2026

MARIA ERIN MAULION

Overall experience is a 3.5 out of 5 stars.

Family

6/10

Pleasant

26 Apr 2026

Charlene

This was my first time staying at Hotel Nikko, and while I enjoyed my visit, I wanted to bring a few matters to your attention.

I noticed that the bathroom appliances are in need of some TLC or replacement, and the tiling could also use some attention. Despite these issues, I am confident that things will improve, and I look forward to returning in the future.

Family_with_children

2/10

Poor

21 Apr 2026

Elise

beautiful view but horrible rooms.

all amenities are closed, gym is full of mold, also the room itself is full of mold.

you can feel the springs in the bed, the air conditioning is hardly on. front desk told me to book through expedia because if you book through the hotel itself it's way more expensive even with a military discount.

left there yesterday and got sick that night. thankfully the staff did give me a refund

Self

10/10

Exceptional

20 Apr 2026

Nathan

Beautiful spot despite the recent typhoon devastation.

Self

8/10

Excellent

19 Apr 2026

Emilio M.

Swimming pool close due to the tropical storm/typhoon.

Family_with_children

8/10

Excellent

19 Apr 2026

Christina

It was quiet and restful. The Island is in recovery mode from the super typhoon. It was a great place to rest for a night.

2/10

Poor

18 Apr 2026

Sherlyn

When we dequest for extra oillow it never came and towels it came after 2 hours.

Family_with_children

10/10

Exceptional

13 Apr 2026

Abraham

Grateful my family and I are weathering the typhoon at Nikko!

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Goldstein

It has a beautiful views from my room stayed at, also we can access to the beach easily. It was nice.

Self

10/10

Exceptional

03 Apr 2026

Peyton

Did not eat the breakfast

4/10

Poor

02 Apr 2026

FANG-WEI

Conclusion is not worth the money.
It’s an old hotel. You can tell from the moment you enter the room. The AC sounds like a horn when running. The toilet sounds like an old man coughing after flushing. Scratches and rust spot in bathtubs and wash sink. Terrible experience as a 4 star hotel.

Staffs are kind. Breakfast is okay. There’s no decent bar (only pool bar that servers drinks in plastic cups and close at 2130), no room service, no seating area in the lobby lounge (only take out). No food available after 2100 but the grocery store which sells instant noodle.

Only thing I like is the beach. Quiet and feels private because it’s a distance from the main beach. But there’s not enough bench on the beach ……

Self

10/10

Exceptional

23 Mar 2026

Jeff

Sorry. i didn't use spa

Family

10/10

Exceptional

11 Mar 2026

Bruce

All rooms at Nikko have an awesome oceanview.

Partner

8/10

Excellent

27 Feb 2026

Daniel

Nice staff and great location

8/10

Excellent

21 Feb 2026

Terry

Hotel is nice but starting to show its age.

Family

6/10

Pleasant

20 Feb 2026

Koji

It wasn't very good, but it wasn't bad either

Self

10/10

Exceptional

15 Feb 2026

Rick

Room is very spacious with a large balcony and amazing view. Very clean and well stocked. Loved the mini bar drinks that were included. Breakfast buffet was large with many options that changed daily.

Business Self

8/10

Excellent

31 Jan 2026

HIROKO

Building is older, but clean. Kids loved the big slide.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

BATBADRAKH

Room is clean. Good breakfast and friendly staff . Balcony is nice view. Water slide was a fun

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Christina

I am a Guam resident who \"staycations\" for leisure. I have stayed at several hotels on the San Vitores/Tumon strip. Hotel Nikko is the best accomodation for price, cleanliness, convenience and hospitality. Thats why I return.

8/10

Excellent

10 Jan 2026

Christina

There was a few crumbs (Cheezits, i think) on an area rug, but overall the space was clean.

Leisure Partner

6/10

Pleasant

06 Jan 2026

Rhea

everything about the hotel was great, we initially booked a room for the local rates and escially the new year count down hosted the only issue was the angry asian next door who kept telling us to be quiet on the balcony when we were being excited saying happy new year amongst outselves and not that loud and the next door asian neighbir becomes grunpy and mad, it wouldve been nice to separate the people coming in for new years ( locals ) away from the foreigners who are grumpy and dont want to be near joyful loud neighbiors, i know we werent that loud and to tell us to be quiet on new year when the whole building was roaring cheerfully.

10/10

Exceptional

02 Jan 2026

Shanae

Great views, friendly staff, appreciated the premier access to Lounge. Family friendly!

Leisure Family_with_children

8/10

Excellent

31 Dec 2025

Rene

Nice view. Staff was good. Chinese restaurant was closed most of our stay. Not very much happening at the hotel for the holidays. Hotel charged for beach umbrella and chairs areas and for seating on poolside lounges which I thought was too much.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Annamma

Yes

Leisure Partner

2/10

Poor

16 Dec 2025

David Aimal

I booked a suite and asked for a king bed due to my back issues. They gave me 2 twin beds. I checked in at 7 45 pm. I asked to be changed to a king bed. This process took 3 hours. They said they were short staffed. Finally, 3 hours later, the king bed was horrible. The mattress is like 20 years old and very uncomfortable. I'm not looking for 5 star treatment but I got 1 star from the front office. They never cared or bothered to contact me or make up for their unprofessionalism. I am never staying here again.

Business

10/10

Exceptional

14 Dec 2025

Francisco

more friendly and nice place beautiful

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Peter Tom

All of the above.

Friends_and_family Friends

6/10

Pleasant

07 Dec 2025

Francine

My room wasn’t clean, the balcony really needed a cleaning bugs were living on the chair. There was lizard poop. I had a better experience there in May but this time the experience wasn’t so great. views were amazing and beach

Leisure Family

10/10

Exceptional

04 Dec 2025

Peter

Clean room

Friends_and_family Friends

6/10

Pleasant

02 Dec 2025

Enrique Lazaro

To get a fried egg the line was too long, the coffee was not fresh. Did not appreciate sitting around over an hour at 5am waiting to check in at the agreed rate. Did not appreciate the front desk unnerving me about checking out after we had an earlier email confirming a late check out. The elevator was dirty. pool water was mirky, deck chairs are too low for older people to sit and get up.

Leisure Family

10/10

Exceptional

30 Nov 2025

Bobbie

The service was great during our stay. We enjoyed the pool very much since there was a separate pool that was just for children! The food was great in the 2 restaurants we ate at. All of them do close at 2 and reopen at 6.

Leisure Family

4/10

Poor

27 Nov 2025

Gary

No receipt?! Carpet dirty and nowhere to eat on Monday except coffee bar

8/10

Excellent

23 Nov 2025

Salolynn

The room was good, we were in the tower facing 2 lovers point. We previously stayed in the tower facing Tumon beach, and I prefer that side better. We got a great black Friday deal which explains the room, but otherwise everything else was good.

Leisure Partner

10/10

Exceptional

19 Nov 2025

Anna

Beautiful place, amazing onset very attentive stuff! Definitely coming back here!

Business_and_leisure Family

10/10

Exceptional

13 Nov 2025

Julie

The view!

Leisure Partner

10/10

Exceptional

10 Nov 2025

Gaetano

Hotel was nice and liked the beach area

6/10

Pleasant

10 Nov 2025

Elizabeth ANN

The Inhospitable Water Policy: While I appreciate the eco-friendly focus, the execution was poor. For a $200+ nightly rate, having to walk two floors down (14th to 12th) simply for drinking water—especially after a late evening check-in, and finding the room's carafes empty—felt acutely inhospitable. This inconvenience was compounded by the absence of refill stations in main public areas like the lobby or pool.
Absurd Gym Hours and Discrepancy: The 8:00 AM gym opening time is unacceptable for a resort catering to travelers. Attempting an early workout resulted in a confusing runaround between our hotel and the neighboring property, wasting valuable time and only granting 15 minutes of exercise. Worse, the contradictory information was highlighted when another guest reported using their room key successfully before 8:00 AM, underscoring a frustrating lack of consistency.
The rooms are visibly worn, featuring an old, stained luggage stand, and dated bathroom tiling. The breakfast buffet frequently began to deplete its core items (like rolls and bread) by 9:30am, even though the stated end time was 10:00am, suggesting the closing time should be adjusted. The high price point ($200+/night) feels unjustified, and Hotel Nikko Guam is definitively not a 4-star experience.
The defining conclusion of this stay is that the hotel urgently needs to align its operational standards with its pricing. I regret not checking other traveler reviews.

Leisure Self

10/10

Exceptional

09 Nov 2025

Anna

Friendly stuff, great amenities, awesome view

Leisure Friends

10/10

Exceptional

07 Nov 2025

Carl

Management and buffet quality and location are the best of all my world travels-best snorkeling and breakfast buffet has high quality fish and pork and Japanese food and omelette ‘s

8/10

Excellent

26 Oct 2025

Ryuto

Decent room for price, it seems renovated recently.

2/10

Poor

24 Oct 2025

Jongwook

Helpful Staff—Lost Item Not Found

I accidentally left a BOSS polo shirt after a two‑night stay and contacted the hotel right away. The staff were kind and responsive, but it was never found. I can’t say what happened, but wanted to flag this for fellow travelers—especially those flying to the island and unlikely to return soon: double‑check your room before checkout, as recovering lost items may be difficult.

8/10

Excellent

05 Oct 2025

Kerri

Trouble with humidity control and air conditioner- carpet always damp and a bit worn. Great location, breakfast and awesome staff!

Partner

10/10

Exceptional

04 Oct 2025

Evelyn

Hotel Nikko Guam will be one of our favorite hotels in Guam. The Gun Beach, Facilities, Amenities, Warm and Friendly services of staffs are wonderful! Nice place to stay to relax and enjoy. They have Water server in which is convenient as well. The room is so wide and elegantly designed. Thank you Expedia & Hotel Nikko Guam!

Leisure Family

10/10

Exceptional

01 Oct 2025

Rosemarie Grace

it was a good place for a quick getaway

Family_with_children

6/10

Pleasant

30 Sep 2025

James

Outdated.

Outdated and rooms leave a lot to be desired.

Self

6/10

Pleasant

20 Sep 2025

Beverlyn

Overall stay wasn’t too bad. However, the bed was extremely hard. The location of Nikko is one of the best. The views are amazing as well. Just for me personally, it’s a bit overpriced for what you actually get. The tv was really old and you can only watch the channels that they provide, unless you bring your own laptop and hdmi cord.

Leisure Family

10/10

Exceptional

11 Sep 2025

Joe

Family friendly

Leisure Family_with_children

10/10

Exceptional

10 Sep 2025

Danny

Great views

10/10

Exceptional

09 Sep 2025

Joseph

Its a vibe

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

RichardCharles

Only problem was the bidet was not working but other than that perfect place and awesome rooms with a view!

Business_and_leisure Family

6/10

Pleasant

27 Aug 2025

DAVID

Nice place, but the carpets are badly worn down with some holes and runs in places. My room was nice, and comfortable, but was very musty smelling. The refrigerator kept things cool, but nowhere near cold. Not good in that heat and humidity.
A microwave would've been handy for leftovers from meals, but without one I didn't take leftovers and food was wasted.
The breakfast and dinner buffets were excellent. Great tasting food and many options across many ethnic palates.
Every staff member I dealt with was very helpful, friendly and actually seemed to be enjoying their jobs.

Leisure Self

8/10

Excellent

24 Aug 2025

Verified traveler

Great hotel, but showing its age

Great location, friendly staff, and very clean. Hotel looks aged and probably needs some upgrades.

Business

10/10

Exceptional

19 Aug 2025

Ehdie

AMAZING. Get the big room. You won’t regret it. Lounge access and everything. The only place I would stay except maybe Tsubaki next door but Nikko premium rooms are hard to beat. Everyone was kind and helpful and this would be my first choice every time if I can help it.

Self

10/10

Exceptional

12 Aug 2025

Nam-Huong

Paradise

Leisure Self

8/10

Excellent

06 Aug 2025

Kaoru

There are loooots of ants...on bed, table,floor and in the cup...awful...