Name: Royal Orchid Guam Hotel
Address: 626 Pale San Vitores Road Tumon, 626, Guam, 96913, GU

4/10

Poor

26 Jul 2026

Chuck

We found a cockroach in our room that got into our food and we only killed it later when it crawled next to me on the bed. The comforter smelled like it was washed but wasn’t dried properly. In first entering the room, it smelled bad like a moldy smell so we were given a humidifier as the solution instead of giving us a cleaner room. The hallway carpets could use a good steam. Access from the parking to the room could be explained better as we were first going from the parking elevator, down to the lobby to get on the other elevator to go back up to our room. Although the front desk attendant was nice, the area was manned by only person who was tending to another guest when we arrived so check in took longer than we would’ve liked. We also had to wait to check out as the front desk person was nowhere to be found for a while. We checked in two adults but were only given one bath towel in the room so we had to ask for more. Parking can also be a nightmare as the hotel shares the parking garage with other businesses in the building. Overall, not a very good stay here.

10/10

Exceptional

24 Jul 2026

Pedro

The staff were friendly and polite when checking in. The room that we had was clean and comfortable. There are several restaurants located within the hotel and other eating places very close to it. I would recommend this hotel for others.

10/10

Exceptional

23 Jul 2026

ALYSSA

Nice place to stay

8/10

Excellent

17 Jul 2026

Pedro

The hotel is conveniently located, close to the beach, shopping and eating facilities. The staff were very friendly and helpful. The room that we had was clean and comfortable. Didn’t find any issues with parking, would be staying again in the near future.

Family

2/10

Poor

16 Jul 2026

Daniel

Room reeked of weed, water was yellow, and internet barely worked at all.

Family_with_children

8/10

Excellent

15 Jul 2026

SIXTO

The hotel was excellent when it was brand new and has been doing its best to stay the same since many disasters (typhoon storms) prior. Considering the price you are paying, it is a fair \"very good\" rating. It is not 5 Star, so do not expect a 5 Star environment. But relatively, it is good and very fair. With a humble price, be humble and don't be arrogant (just saying). Have Fun and Enjoy the hotel and Guam. Don't forget to visit our Commonwealth of the Northern Mariana Islands (Saipan, Tinian, or Rota), next door.

Family_with_children

8/10

Excellent

13 Jul 2026

Margie

It was very clean and we stayed for three nights, we had a very nice view of tumon.

Family_with_children

6/10

Pleasant

12 Jul 2026

Barbara

The staff are very helpful. WiFi was very slow that I ended up using my personal hotspot on my phone. The hotel is old and in need of renovation. Upon exiting the elevator, it smells musty. The shower door did not close all the way causing water to pool on the floor. The shower head would not stay up due to old fixtures and kept sliding down. The air conditioners were cold. The showers were hot. Parking sometimes was full and I had to park one floor up. Would probably stay there again because price is good.

Self

8/10

Excellent

11 Jul 2026

Brandon

Wish there was more parking space but overall good stay and price is fair.

Family_with_children

4/10

Poor

09 Jul 2026

Kimberly

Had a two night stay. When we left during the day, housekeeping came by. Noticed my dress was missing. Tried calling the front desk and was told they would call me regarding it. Still have not received a phone call. Found a dead cockroach as well. The sheets had stains on it. Horrible parking, no space and had to park in the mud

Family_with_children

6/10

Pleasant

09 Jul 2026

Amber

....

6/10

Pleasant

01 Jul 2026

Cliff

okay

Partner

6/10

Pleasant

28 Jun 2026

Korey

Parking was extremely limited due to upper level renovation and repairs. Outdoor parking was sufficient but not paved. Recommend the establishment pave the outdoor parking area.

Self

8/10

Excellent

28 Jun 2026

Quincy

Free parking

Self

2/10

Poor

21 Jun 2026

Jose

This hotel was awful. No WIFI, the tv was damaged. The place was infested with roaches and the place was not in good shape. Pictures are not what they seem like in person. Lack of housekeeping, you have to call a day prior to set it up. Oh and hot water was rare. The layout seem old and the place was run down to be honest. Overall its not a place I would recommend anyone to stay at. Spend a little more to book a better hotel because this place is horrible.

Partner

2/10

Poor

21 Jun 2026

Annelies

1. No hot water or water pressure from the shower. Staff didn’t seem to care when I mentioned it. The lady at the front desk just said “okay” when I brought it up.

2. The room itself had cracks and stains on the walls, the shower glass was dirty and had water stains all over it. The tub was disgusting and looked like it wasn’t cleaned.

3. The bed didn’t even had a fitted sheet on it. Just a top sheet covering the mattress.

4. The hotel its self is under construction/ Reno’s and seems deserted. Has a weird odour throughout the building.

One of the worst hotels I’ve stayed at. Definitely book elsewhere. The overall feeling of this hotel was dirty and deserted.

Partner

2/10

Poor

18 Jun 2026

Arik

Roaches everywhere. Beds, bathroom, furniture.
Really bad chemical smells too.

Self

6/10

Pleasant

18 Jun 2026

Javier

You don’t get your security deposit back. -100

Partner

2/10

Poor

17 Jun 2026

Tony

Escalator don’t work. Elevator smells. Dead Cockroaches on multiple floors and room, saw broken down door and missing door knobs from doors. One laundry work for the whole hotel that cost $2 to use. No atm. WiFi does not work if does super duper slow. Front desk clerk were very nice. I had a horrible experience.

Self

10/10

Exceptional

06 Jun 2026

Chase

Great location

Self

4/10

Poor

01 Jun 2026

Harold

Truth

Self

6/10

Pleasant

29 May 2026

Bronson

Just my room is too dark from the elevators.

Self

8/10

Excellent

25 May 2026

Alexis Sunny

Clean room and staff are good and approachable.

Family_with_children

4/10

Poor

17 May 2026

Ruben

Parking was secure if you could find a space

8/10

Excellent

15 May 2026

Barbara

Close proximity to stores and restaurants

Self

6/10

Pleasant

20 Apr 2026

Delaisa

I work in another hotel so my expectations for the place weren’t high especially after a typhoon. So I’m not suprised that certain things in the hotel is out of order. What I did expect is a certain amount clear communication between guest and staff. Keep in mind I called a day ahead of time before making the booking asking about the laundry/gym/pool and was told that it was ALL working. (Which in fact wasn’t. Laundry-All the dryers were out of order. Pool-Out of order. Gym-Not all equipment was working.) so that was a bit disappointing given that I was told that is was working which in fact wasn’t. Aside from that my family and I did love the room, the floor by floor parking, the kids playroom, and the fact that the place was near boonies. So that gave the kids entertainment enough.

Family_with_children

6/10

Pleasant

17 Apr 2026

Joseph

I know that the facility is old. Given leeway for that, the facility needs a major overhaul with window repair and air conditioning issues. All of my curtains were soak due to leaky windows. The electricity went off, only for a thirty second duration, but the air conditioner went off with it. I didn't notice the air condition until it got really humid inside of the room. Other than those inconveniences, I can't really complain.

Self

2/10

Poor

16 Apr 2026

Patrick

Room wasmt ready for hours so ended up staying somewhere else

2/10

Poor

15 Apr 2026

Cathy

1 parking slot per guest in the garage. No store on site. Room leaked from the window. No a/c in the room. Was told the hotel was full so couldnt switch rooms.

4/10

Poor

03 Apr 2026

Janice

The royal orchid, one hotel has always been my go to hotel when visiting Guam. I have noticed over the years that the hotel is that a rundown state.
Upon check in I was greeted with a very warm and welcoming staff. Very kind and professional. We checked into our 1st room (#636) as we started to settle in I saw a small roach on the floor and killed. When I opened the refrigerator to place beverages multiple roaches of various sizes came out of the cabinet the refrigerator was in. I immediately went back down and requested for another room which they did accommodate without any issues. We were able to inspect the roomand was assisted by staff moving from one room to the other. During our stay in that room (#606) we did not encounter any roaches until we were gathering our belongings to checkout. A roach was crawling on the restroom mirror. That was the last straw for me. I will never stay there again due to the lack of care. There is clearly an infestation. Very Unfortunate.

Family

8/10

Excellent

19 Mar 2026

Laird

The bed was accurate, room was huge, elevators were imoressively fast, place felt deaerted, escalator out of commission, restaurants and gym have stupid hours.

Self

6/10

Pleasant

14 Mar 2026

Cathy

Room was clean and spacious. Staff very friendly. Water did not get hot, maintenance fixed while I was out. Then room had a water leak after the rain. I was moved to another room, no upgrade for inconvenience. Hot water did not work in second room either.

Self

6/10

Pleasant

12 Mar 2026

AKANE

It was nice hotel.

4/10

Poor

11 Mar 2026

WALTER

It feels as though this hotel is just hanging on. No hot water for several days, despite daily visits to the front desk. Escalator from upper lobby to lower main entrance is inoperative. Windows in my room leaked moderately in blowing rain. Internet very slow. You could tell this was once a nice property. No more, as it needs some investment.

Self

8/10

Excellent

07 Mar 2026

Aaron

Partially. Mostly We had a lovely view of the neighboring building’s roof.

Partner

2/10

Poor

02 Mar 2026

Bruce A

No hot water, ice, internet very slow, TV bad!

8/10

Excellent

02 Mar 2026

Dannyn F SN

Room was incredibly comfortable and clean. Staff were great!

8/10

Excellent

18 Feb 2026

Reuben

The staffat the time of check in. It is weird thatyou have to walk a long hall in order to get to the elevator.
There is a very good oriental restaurant across from the check in area.
The hotel is one block from the beach and there arefew shops nearby

Self

8/10

Excellent

30 Jan 2026

Ann

We had a nice stay, everything is good except for the wifi, the connection is poor.

Leisure Family

6/10

Pleasant

19 Jan 2026

Filemon James

during my stay the Royal Orchid hotel is doing minor construction thats why it was noisy, hotel parking is limited

Business_and_leisure Self

10/10

Exceptional

19 Jan 2026

Ahmad

Great overall

8/10

Excellent

18 Jan 2026

Esther

Overall it was good with the rooms and staff but a bit bummed knowing that the pool was under renovation right at check in time.

Leisure Family

2/10

Poor

06 Jan 2026

Philip

Cold morning shower, OLD OLD HOTEL, mold in shower and sink, big stain on couch and cover with a bedsheet, broken bed light, electrical plug hanging out from the socket.
Pro
The room is big , staff are nice,

Self

8/10

Excellent

04 Jan 2026

Ayana

急な宿泊にも対応してくださり、スタッフの方々はみんな親切でした。立地も最高で、歩いてイパオビーチに行け、隣にABCストア、目の前はPICなのでバスに乗るのも便利でした。設備は古く、最初はお湯が出なかったり窓が閉まらなかったりカビ臭かったりでしたが、その辺は旅につきもの。ベッドはきれいなのでゆっくり休めました。この値段でこれなら感謝でした。

Leisure Family_with_children

6/10

Pleasant

21 Dec 2025

Jean Marie L.

Clean room ; bed very hard , I should have asked for an extra thick blanket to lie on so bed would be soft. ,

8/10

Excellent

24 Nov 2025

Editha

staff were very friendly

Friends_and_family Friends

4/10

Poor

23 Nov 2025

Francisco

bathtub is too high , keep clean room, technician staff ( check tv )

6/10

Pleasant

25 Oct 2025

mayflor

Amazing rooms

Leisure Family_with_children

10/10

Exceptional

22 Oct 2025

tracy

Great

Leisure Self

6/10

Pleasant

15 Oct 2025

Nicole Odette

From Luxury to Creepy

Premises was being renovated I think. From the lobby/entrance of the building, we had to pass dark, confusing, tight hallways to find the elevator to go up to the check in/reception area. We transferred from Crown Plaza just to spend the few hours at Royal Orchid because our flight was early the next morning. I almost regretted my decision even if my purpose was to save on the hotel. Even the way to the room was dark and scary. A positive note was the room was huge and spacious, and clean even if the design was dated. At least it had a small ref and microwave. Front office personnel was not very friendly. This should be your last choice of hotel. If you have a budget for accommodations, go for the better ones.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

tracy

nice room

Leisure Self

8/10

Excellent

06 Oct 2025

Jack

Wifi was unreliable but everything else was okay. They could use a workstation for those who need to do computer work.

Business_and_leisure Self

10/10

Exceptional

06 Oct 2025

Fidel

A good hotel

Family

10/10

Exceptional

30 Sep 2025

Fidel

Clean and friendly service.

Business Family

4/10

Poor

30 Aug 2025

Andy

Check in experience was not good. Staff not helpful. Staff not interested in helping guests. Rude attitude.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Frank

Great place.

Business_and_leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Camille

Spacious silent rooms

Business_and_leisure Self

4/10

Poor

19 Aug 2025

Diana

looked like it hadn’t been swept or swabbed recently. There was a cockroach in the shower and the sheets smelled damp and gross.

4/10

Poor

19 Aug 2025

Verified traveler

WiFi did not work the entire time, smells of mildew, dryers did not work. in all honest hotel needs major renovations.

Self

10/10

Exceptional

19 Aug 2025

jay

Escalators to the ground floor restaurants were not working so you have to walk a long ways to the elevator that goes to the ground floor. Main elevator stops at the lobby. Just an fyi, broken escalators are also stairs. Lol

Leisure Self

4/10

Poor

27 Jul 2025

Austin

While the room was reasonably clean, it lacked amenities, maintenance upkeep was poor, and there was not hot water.

Business Self

10/10

Exceptional

08 Jul 2025

Glen

Great locations

6/10

Pleasant

30 Jun 2025

Dan

This hotel looked

10/10

Exceptional

29 Jun 2025

william

Aphasia y

8/10

Excellent

13 Jun 2025

Denisha

Nice & clean

Leisure Partner

8/10

Excellent

07 Jun 2025

Arthur

It was all good except at times limited parking space

Business Self

2/10

Poor

04 Jun 2025

Aija

this place is gross and had nonexistent air conditioning. super horrid lol the shower had mold and the beds were gross. just super yucky. avoid if you can.

4/10

Poor

25 May 2025

Johnny

Room wasn’t that clean

2/10

Poor

22 May 2025

RitaMarie

Did not get King bed despite booking King. Aircon not working, room had terrible smell, breakfast was poor quality. Will not return, despite being local Guam resident.

Leisure Partner

4/10

Poor

10 May 2025

Jamie

A/c and tv was broken and had to change room multiple times

2/10

Poor

09 May 2025

Gloriette

The hotel only had one front desk staff available , she understood and was kind to us with the room situation we we're in. There was leakage from the room above us. There was no manager on duty or supervisor available at the premises or through contact as well so we weren't able to change our room for the night unless management approved. The escalators dont function, it's block off so we had to go through property and swtich elevators to go to our room. Overall we weren't happy with our stay at the hotel.

Leisure Partner

6/10

Pleasant

08 May 2025

Kina

This hotel was more of a motel than what it seems. The tub had stains and the faucet part needed to be changed out. Very rusty. Sliding door for toilet was broken. The floor was slippery with cleaning products. It said it had free wifi but it never worked so the TV had nothing to play. The bedding’s had an odd smell to them also. Aside from all that, the staffs were very kind.

Leisure Family

8/10

Excellent

01 May 2025

Jesus

I don't like the property because it doesn't have a business center. But I like the property because it is conveniently located where dining options are just a walking distance.

Business_and_leisure Partner

4/10

Poor

29 Apr 2025

Mariah

The rooms were a lot more run down than i would have thought. There was mold in the shower of the first room we were given. Staff were able to change our room with no issues, but the second room change was still in poor condition. Had to wait 30 minutes agter our check in time to actually get a room as well.

Leisure Partner

8/10

Excellent

28 Apr 2025

Tavita

Tony Roma

Business

2/10

Poor

24 Apr 2025

Ernesto

The Wi-Fi wasn't working, the TV wasn't working, the sink had been painted over for some reason and it was peeling, and there was a cocroach in the room. This place is fake fancy, don't fall for the pictures on this site.

Business_and_leisure Self

8/10

Excellent

23 Apr 2025

Bann

It was an over all average/good place

Business

4/10

Poor

18 Apr 2025

Artemio

Please pay attention to details.

Business Family

2/10

Poor

10 Apr 2025

Melanie

Do not recommend. Couldnt even tell if it is a hotel. Place looks abandoned, I requested for a refund but got denied. Photos are outdated.

Family

8/10

Excellent

10 Apr 2025

Darius

The rooms and fixtures are outdated. The bathtub was well worn and had very noticeable stains and cracks. The TV screen flickered which made it annoying to watch.

Friends_and_family Friends

6/10

Pleasant

06 Apr 2025

Christabel

Escalator doesn’t work, lobby is very hot, even the front desk employees look like they are suffering from the heat. Needs cleaning and maintenance.

10/10

Exceptional

03 Apr 2025

Onagi

The pool was quiet n so were the rooms, wanted the temperature to be raised buh overall the view and the rest of the room compensated for everything.

Leisure Partner

2/10

Poor

28 Mar 2025

Carroll

Not only were they not understanding of our reservation not being put in their system after spending $250 I had to spend ANOTHER $220 to buy a full other night. We get to our room, dead roaches in the bathtub and the closet. Horrible food, my friend god food poisoning from the restaurant downstairs and there was no promised taxi service to the airport like the concierge said he scheduled.

Leisure Family

2/10

Poor

23 Mar 2025

charina

dirty and smelly rooms--aircon, phone, ref and wifi is not properly working--not worth it for the price i paid. I will never book this hotel again

4/10

Poor

23 Mar 2025

charina

i've always book this hotel , to me, it does not matter if hotel is old as long as they maintain the cleanliness-but as soon as we entered the room, the smell was musty and damp-the aircon is not getting cold, the electric kettle is full of rust, there's no hair dryer, the telephone is not working-so i always go down just to ask something from front desk-though we were transferred to another room-aircon finally gets cold but the problem is the wifi-it's so slow-they said the router is far from our room.. and again refrigerator is not getting cold..i am so disappointed, instead of being relaxed i was so stressed out -i will never book this hotel-the amount i paid is not worth it..

Leisure

8/10

Excellent

19 Mar 2025

Arthur

all is good just need to maintain and make sure the room is clean daily

Business_and_leisure Self

4/10

Poor

09 Mar 2025

Grace

I dislike that i got the room and there was low water pressure in the shower and then ice machine wasn’t working when needed and lastly no telephone in the room had to call personally through my phone for room service .

Leisure Partner

6/10

Pleasant

05 Mar 2025

Irma Theresa

Escalator not working. Parking is always full.

Leisure Self

10/10

Exceptional

23 Feb 2025

Jalin

Great Experience

4/10

Poor

16 Feb 2025

Lavena

Front desk on 3rd floor.

Leisure Family

4/10

Poor

13 Feb 2025

Jhett

Just simply dirty and moldy no matter how much they cover the walls with \"new walls\". It's actually a bit scary staying in this hotel. It has that vibe of a horror setting. Save yourself the aggravation and stay somewhere else.

Business Self

2/10

Poor

12 Feb 2025

Carlos

One of the worst hotels in Guam. The beds were uncomfortable, the bathroom was gross, the shower was slippery, the windows had all kinds of fingerprints and mold on them. Staff didn’t care. I had booked an executive kind size ocean view room which they didn’t have available so they put me in a twin room, but REFUSED TO REIMBURSE ME FOR THE PRICE DIFFERENCE

Business

2/10

Poor

12 Feb 2025

Carlos

Terrible hotel. Rooms are gross. The bathroom was slippery and the shower glass walls we’re disgusting. Stay away from this hotel

Business

10/10

Exceptional

12 Feb 2025

Batdorj

Very close to the beach. Nice hotel for the price.

Leisure Family_with_children

2/10

Poor

08 Feb 2025

Michael

The room smelled like cigarettes. The bath tub is rusty. The sink has paint peeling. The ceiling has mold. The WiFi is either slow or does not work.

Business_and_leisure Self

8/10

Excellent

07 Feb 2025

Jesse

Hotel stay was great. Location offered good restaurant options

Partner

8/10

Excellent

06 Feb 2025

Arthur

The hotel was clean and quiet.

Business Self

2/10

Poor

23 Jan 2025

Tammy

Definitely not cared for by owner

This place is run down and disgusting. The halls smell of mildew and the rooms of mold. I couldn’t breathe. We left and went elsewhere.

The beds were lumpy although we didn’t sleep on them I’m not optimistic they would be comfortable.

I’m sorry I wasted my time.

Friends_and_family Family

8/10

Excellent

21 Jan 2025

Raymond

It is a good hotel for the budget traveller. Nothing fancy butfine enough gor my needs. Location is central to Tamuning area near shopping dining beach drinking establishments etc. Would stay there again

Leisure Self

6/10

Pleasant

19 Jan 2025

Loremel

Perfectly fine hotel. I love this place in its prime. The place isn’t really all that clean but I appreciate the attempt. It’s fine if you just need a place to rest after a long day of visiting.

Leisure Friends