Name: Rihga Royal Laguna Guam Resort
Address: 470 Farenholt Ave, Tamuning, 96913, GU

4/10

Poor

02 Aug 2026

Nadine

Walking into the room, it was immediately somewhat humid. I adjusted the temperature and was still sweating. Called the front desk and they had sent maintenance. Maintenance said that there is nothing wrong with the unit and to just give it time to cool. It was finally cold at 2am. Rihga used to be under Sheraton and it was THE hotel to have events at. It definitely went downhill. Nothing has been upgraded. The furniture is still the same as it was 15 years ago. The carpet felt dirty. The boxspring of the bed was torn up. I found a roach in the toilet. Heavily disappointed as I was excited to spend time in the corner suite.

10/10

Exceptional

29 Jul 2026

Lester

Beautiful location and the room with balcony had a marvelous view of the ocean with spectacular sunsets. The room was very clean and the staff was especially friendly and helpful. I really enjoyed the infinity pool and the excellent breakfast buffet with the three egg mushroom and cheese omelettes. I plan to stay there again when I return to the island…thanks for a great stay.

8/10

Excellent

08 Jul 2026

Helen

The staff was very nice people, when I had a problem they took care of it right away 👍

10/10

Exceptional

07 Jul 2026

Robert

The staff people was very nice and respectful, we had a problem during the typhoon and they were on top of fixing it.👍

Partner

10/10

Exceptional

05 Jul 2026

Reuel

Very clean room and friendly staff.

Partner

6/10

Pleasant

05 Jul 2026

Daniel

Balcony hot tub was great, but the room was damp and had an odor, along with stained and dirty carpet throughout the hotel. Additionally, staff didn't knock and walked in on my wife and son trying to change into bathing suits. But not a terrible stay.

Family_with_children

8/10

Excellent

02 Jul 2026

Michael

The staff were amazing. My company booked the hotel but didn’t account for the time change, but the front desk worked it all out and got us into our room with no problems. The outdoor pool is nice they have two which gives you options and access the beach below.

Business

2/10

Poor

01 Jul 2026

MINSEO

Breakfast was sooo bed when I pay for my breakfast it's not even going back the next day

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

an

None

10/10

Exceptional

28 Jun 2026

River

The room was very clean and has a luxurious feel and look. The staff were helpful and kind. The view was stunning on the balcony.

Partner

4/10

Poor

26 Jun 2026

Albert

Not as i expected

Partner

10/10

Exceptional

26 Jun 2026

Mila

If you have kids, the slide pool opens at 11am on weekdays but the infinity pool opens at 8am

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Daniel

I really enjoyed staying here, 10/10 experience!

Partner

4/10

Poor

23 Jun 2026

Heath

First off, my hotel room had a lot off gnats (bugs) inside and especially outside the room (balcony area) it was a serious problem. Also, the restaurant had a lot of gnats (bugs) all over the vegetables and the fruits. The bugs were on the hot foods as well. Eating was not pleasant or enjoyable My room is with a jacuzzi and when I tried using it the morning of check out, it would not turn on. I am a frequent customer at the Rihga hotel and usually enjoyable. Unfortunately, this stay was not. I informed the front desk upon check out about my issues.

Family_with_children

6/10

Pleasant

20 Jun 2026

Joshua

The area is set in a rather sketchy part of town but close enough to the Guam Premier Outlets that it makes up for the location. The hotel, however, smelled of mildew. Specifically the 1st floor and the area near the gym.

10/10

Exceptional

19 Jun 2026

Mila

The kids had fun playing in the pool and water slide. They enjoyed themselves. No microwave though.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

THOMAS

The views were amazing, and the hotel’s beachfront location was fantastic. The only inconvenience was a ceiling leak in our bathroom. After reporting it to the front desk, we were moved to a different room within 24 hours, which we appreciated. Our original room was also a bit dusty, and some surfaces did not appear to have been thoroughly cleaned. The staff was friendly and helpful throughout our stay, but I wish the condition of the room had been better. Overall, the location and views were the highlights of our experience.

Family_with_children

10/10

Exceptional

15 Jun 2026

Jacob

Staff very nice

Partner

4/10

Poor

04 Jun 2026

Ontay

The pictures where to good to be true

10/10

Exceptional

26 May 2026

Nathan

Outstanding... enjoyed my stay.

Self

8/10

Excellent

25 May 2026

Gregory

Quick layover.. free bus service in morning to the airport. Limited service for titanium members. No breakfast service. A 24 hour mini market is located off the lobby. Unique room. Overall a good stay

Self

10/10

Exceptional

11 May 2026

Rhea

I always choose to come back to Rhiga whenever I have the chance. Although it may be older than many hotels, the staff are amazing, the rooms are spacious, and the atmosphere is very peaceful. I’ve never had any issues except when the door was being opened at 8am after one knock by the staff lol which im sure must have been a small mistake.

Family_with_children

10/10

Exceptional

10 May 2026

Ugochukwu

No issues to complain

6/10

Pleasant

09 May 2026

Izeya

It was good and calming

6/10

Pleasant

02 May 2026

Jongseon

Room had ants. Our room was literally a club lounge access room.
Staff was nice. The bedsheets were replaced properly and room service was great.

Breakfast at La Cascata was terrible. We had free breakfast meal from our package so we had to go but the cups were dirty, food was cold. Although the egg and the waffle chef was great. Plus there were fries and the juice was about to go bad.

The first floor smells really bad and it is poorly regulated. The water was gone unlike the picture and there was construction going on. However, pool was great and the view was great as well.

Overall a 3/5 due to sanitary issues and differences between the photos online and reality.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Atef

I wasn't there. Just pass by the Gym and looks pretty good!

Self

10/10

Exceptional

05 Apr 2026

Amanda

Everything good, breakfast, staff, room etc
Pools My kids loved ❤️

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

tamika

All my expectations were met

Friends

8/10

Excellent

31 Mar 2026

Nathan

Room was good besides the occasional ants. Pool chairs didn’t have cushion. Breakfast was great

Partner

8/10

Excellent

28 Mar 2026

Sarah

We loved our stay, some of the room needed some maintenance but it was minimal. The pool was amazing and the staff very friendly and accommodating! Would definitely stay again!

Partner

8/10

Excellent

22 Mar 2026

Kwangyeol

Good price but no beach sands in the hotel. Also, far from midtown so transportation should be required. Shuttle to airport and midtown(Tumon beach area) are recommended.

6/10

Pleasant

15 Mar 2026

Jay

Location is good

Friends

10/10

Exceptional

13 Mar 2026

Rhodora

Yes i love the view

6/10

Pleasant

09 Mar 2026

Youngji

My room smelled bad

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Patrick

We were on Guam for just an overnight and this was the perfect place to stay - close to our favorite mall (GPO) and easy access to the airport. The room met our needs for the layover and the staff were attentive to our needs.

Partner

10/10

Exceptional

08 Mar 2026

Tasi Marie

Had a awesome view of the bay and the ocean,
Right where the waves crash into the reef. The breakfast buffet was awesome, which was included with the room. Overall, great hotel!

Family_with_children

8/10

Excellent

03 Mar 2026

Jaspalpreet

Staff is great . Really good

10/10

Exceptional

21 Feb 2026

Mary

Loved our stay here, the room was impeccable. Sometimes I actually didn’t want to leave our room the view was absolutely stunning. The property overall was a bit dated, but staff was friendly and we enjoyed the cocktail hour and infinity pool a lot.

Partner

6/10

Pleasant

21 Feb 2026

Hoi Kit Jacky

The ocean view from our suite was beautiful.

The resort, rooms, and gym need an upgrade. The shower in our suite only has hot water and floors and carpets are quite dusty.

Sunset at the Cliff Oasis was amazing, and the fish and chips on the menu were delicious. It would be nice if the spa has facials.

Family

10/10

Exceptional

19 Feb 2026

Adrian

Clean room, staff, amenities n food

Family_with_children

10/10

Exceptional

16 Feb 2026

Brent

Staff was awesome! Room had a slight Oder to it.

6/10

Pleasant

15 Feb 2026

ZeldaGale

Staff were wonderful. From the front desk to the bar, every single staff was pleasant and helpful. The room was clean and well stocked. Free bottles of water were available in my room. The room is a little dated. The patches in the bathroom ceiling flaked off when the door rubbed against it as you opened and closed it. The balcony had a few weeds growing out the corners. And, the hot tub on the balcony was also very dated. I was afraid to use it… or walk around it in fear of getting splintered from the visibly worn deck that surrounded it. The water pressure was great. The bed was comfortable, and the air conditioner worked perfectly. The location wasn’t close to Tumon, but it’s not far using a ride share either.

2/10

Poor

14 Feb 2026

Lauren

Hot tub in room was not cleaned, we had to request for someone come up to clean it. Waited 45 min for maintenance because our bathtub was missing a piece, only for them to give us a plastic stopper. Room overall was dirty, bathroom felt unclean, the room fridge was wobbly, balcony had trash in the corners. No compensation was offered. Completely ruined our Valentine’s Day stay. Would not recommend.

Leisure Partner

4/10

Poor

26 Jan 2026

Margaret

The food selection at the lounge is a joke. So little food. The hallway leading to the room needed to be vacuumed. Found dead bugs & dead butterflies that has been sitting there for a while. The room has moldy smell, the carpet needs changing. Bed is so uncomfortable to sleep on. Beds are old. The only thing I like is the spectacular ocean view.

Leisure Partner

6/10

Pleasant

20 Jan 2026

Francine

When I got to my room I was missing amenities and also trash bags I had to call to get them.
The staff was polite about it but it did take an hour to get it. When they cleaned the room as I left and returned they still didn’t put new trash bags on the trash bins. The walls were I guess thin because I heard my neighbors talking loudly I had to turn on the television to not be noisy. everything was closed for dining and the only cafe there … it was poor quality food and drinks. redeeming qualities is the view. I didn’t have a horrible experience but I have stayed at better.

10/10

Exceptional

17 Jan 2026

Kekoa

The Staff is what truly keeps me coming back and is why I spend thousands of dollars each year staying at this hotel.

10/10

Exceptional

10 Jan 2026

Joseph C

Very clean and comfortable. Staff was very friendly, the lounge and the breakfast was very good.

Partner

10/10

Exceptional

09 Jan 2026

Atef

Everything is nice at this hotel. The staff is kindness and the service amazing!

Business Self

8/10

Excellent

04 Jan 2026

Kelsey

The room view was incredible but the cleanliness was not quite what I would have hoped. It wasn’t bad, but you can tell the cleaners are in a routine and don’t pay attention to the extra cleaning needs. The hotel was okay, not amazing but not bad. The beach is not really swimmable for your average traveler due to the coral but it was fantastic to go down and take pictures on. Staff is EXCELLENT in every sense of the word, I give them a 5.5 out of 5 stars.

Leisure Family

10/10

Exceptional

29 Dec 2025

Amanda

My son went for his honeymoon and had wonderful time! Staff treated them amazingly

6/10

Pleasant

28 Dec 2025

Eniesha

The customer service was superb. Front desk, LaCascasta restaurant, pool, housekeeping and snack shop staff were very friendly. However, the hotel room did not meet standard. The carpet has stains, lots of dust on the furniture in the room and also in the restaurant. No kids play area and the first floor walls needs
Washing or dusting. Overall I gave a 4/10 for satisfaction.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Kekoa

Best part is the staff. Excellent service. They’ll bend over backwards to help as best they can.

8/10

Excellent

20 Dec 2025

KAREN

I thought it was very on par for the price. The beds linens towels robes were nice quality. Everything was clean

10/10

Exceptional

09 Dec 2025

Kekoa

Front desk staff were amazing and very helpful

10/10

Exceptional

07 Dec 2025

Tim

Excellent Hotel, Staff are very helpful

Business

2/10

Poor

06 Dec 2025

Jasmine Patrice

BAD

Leisure Family_with_children

8/10

Excellent

04 Dec 2025

Jeanie

Staff was courteous. Spacious room and clean.

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Ehdie

I stayed in the corner suite and I can tell it was the best place on the block 25 years ago. In need of a major renovation.

Great staff. Convenient and wonderful view. Just needs some work. Thank you very much for your time.

Business_and_leisure Self

4/10

Poor

23 Nov 2025

Mariko

The room was dirty with splatter marks all over the bathroom. The whole hotel is not well maintained. They are short staffed. They have a restaurant that’s closed. The restaurant that is open the buffet is bad. Very few choices and the food just sits under the lamps. The hotel bar is not staffed and the staff does not know their own drinks. All the website photos look like they were taken 10 years ago.

Business_and_leisure Friends

8/10

Excellent

16 Nov 2025

Bobbie

The shower head had a build up of calcium, it was green. It looked like it hasnt been properly cleaned out in a while.

Leisure Friends

10/10

Exceptional

13 Nov 2025

Lucia

We had an amazing experience I would highly recommend this hotel. All the staffs are very friendly, accommodating, and professional. Our stay was very memorable. Beautiful hotel!

10/10

Exceptional

12 Nov 2025

DION

The Hotel's location

Leisure Family

10/10

Exceptional

06 Nov 2025

Rhea

clean room

Leisure Partner

8/10

Excellent

02 Nov 2025

Clarissa

Room were clean and was decent. Though jacuzzi and balcony outside needed some cleaning!! Was ok maybe just need a water blast. Room didnt smell moldy but honestly might of been the plug in. Hotels need major upkeep for sure!
Though we had fun!

Leisure Family

10/10

Exceptional

24 Oct 2025

Dennis

Friendly staff, clean room and quiet. Just disappointed that they don’t have room service anymore.

Leisure Family

6/10

Pleasant

06 Oct 2025

Ryan

Its a nice hotel bit is in need of updating, for example there is a lot of carpetand in a location that is that humid that keads to mold. The ceiling in the main lobby entrance also leaked when it rained hard. But the staff were amazing and the rioms were good. We did the biffet one night and the food was not good, it was all cold and we were there right when it opened

Business_and_leisure

10/10

Exceptional

27 Sep 2025

Alexandra

Everything was great!

Business_and_leisure Self

6/10

Pleasant

23 Sep 2025

Matt

Admittedly stayed mid-week for just a layover, but hotel needs a bit of a spruce up in areas; my room was a bit old and tired. They have a shuttle service, but could be a bit more regular and include the airport, especially as there is not much within walking distance. Front desk staff were very friendly.

Business Self

10/10

Exceptional

22 Sep 2025

kevin

The staff was amazing. We missed our connection and decided to stay at this resort. The front desk was so kind, we arrived late, they upgraded our room and it was absolutely beautiful! The resort is amazing. I highly recommend. Plus it's close enough to the airport. Super convenient!

Partner

8/10

Excellent

10 Sep 2025

JOHN

My reservation was made last minute so I didnt notice anything about bed comfort. The beds were rock hard! The room, pools, and area was beautiful. The location is secluted, not in walking distance to anything so, they have a shuttle to the near by shopping areas. Definitely see if they have bed upgrades, unless you like sleeping on a board.

Business_and_leisure Self

10/10

Exceptional

09 Sep 2025

Chris

Great hotel with great view

Leisure Self

10/10

Exceptional

08 Sep 2025

Joseph

Its a vibe

Business_and_leisure Family

8/10

Excellent

06 Sep 2025

Jesse

The FB department needs to be better. Running a skeleton crew during peak hours doesnt really show they care. Easy to make a decision to go try somewhere else

Business Friends

10/10

Exceptional

03 Sep 2025

Yoko

Staff was amazing except one lady who was telling us she is the manager but she had a most arrogant attitude for no reasons.
Club lounge was okay except one night
It was only taco chips and a cheese 😅
But, stuff

10/10

Exceptional

24 Aug 2025

Yoko

Awesome

10/10

Exceptional

24 Aug 2025

Yoko

Services are awesome
Room is clean and comfortable

10/10

Exceptional

23 Aug 2025

Yoko

We liked stuff service was excellent
We didn't like about the room was dusty so we had to wipe to use table and around the sink.. Except of that it was great!!

Family

6/10

Pleasant

21 Aug 2025

Hyuk jae

낡은것은 괜찮지만 복도 등은 청소를 안함

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Richard

I enjoyed the entire property and stay with the happy hour on the 10th floor where one can sit on the balcony to look over the water. The only down fall was in the bathroom where the tub drain was removed and the person staying there needed to place it in the drain to take baths. The other was the showerhead was not as luxurious as I expected and was under par for the price of the room.

Leisure Self

8/10

Excellent

19 Aug 2025

Bismark

They have upgraded their system since last I was there which is last year

Business_and_leisure Friends

10/10

Exceptional

19 Aug 2025

Elijah

The service was the best I’ve seen. The friendly environment was refreshing!!

Business_and_leisure Partner

4/10

Poor

18 Aug 2025

Jesse

The F&B needs to get their stuff together. They dont serve appetizing food, comabtive staff, and the supervisor of the lobby eaterie was dirty, smelled awful, and was threatening. Very very disgusted with his demeanor and responses.

Business_and_leisure Self

10/10

Exceptional

10 Aug 2025

KYOKO

Quiet and comfortable

I'm grateful that they accommodated my room request. The room, pool, and cocktail lounge were all very comfortable. I'd love to stay here again.

Partner

6/10

Pleasant

03 Aug 2025

Amanda

This hotel is quite old and it shows inside the rooms. While clean, the carpets were stained, furniture is in poor condition; however, I’m not sure if updates are being done post 2023 typhoon Mawar.

We were looking forward to a free weaving class we had signed up for, but with the tsunami advisory, they cancelled the class. No big deal, but every single other thing at the hotel was still open and running (ie restaurants, pools, bar, etc) — so that was a bummer.

One thing to note, the blinds in the bathroom do not offer any privacy. So if staying w/ someone that isn’t family, that could be quite awkward showering with the blinds wide open. They don’t pull down the entire length of the window so you can see through the bottom portion.

Parking is super easy and convenient. Extremely friendly staff and service. There really isn’t anywhere to walk to that’s close by, but very accessible with a car. Other than the rooms being a bit outdated, we enjoyed our stay nonetheless!

Leisure Family

10/10

Exceptional

26 Jul 2025

Beatriz

Good stay in the suite

Leisure Friends

6/10

Pleasant

05 Jul 2025

Jesse

Nice view

Leisure Partner

8/10

Excellent

05 Jul 2025

Verified traveler

Great spot if they got better mattresses.

The place was overall nice although a bit dated and could use some renovation. Nice views! Good coffee shop. Terrible bed with very hard mattress and mediocre pillows.

Business

6/10

Pleasant

30 Jun 2025

Pietro

N/A

Leisure Partner

10/10

Exceptional

29 Jun 2025

Paul

I tried to walk to the restaurants in town, but it was so hot. No problem. I eventually found a taxi. Keep in mind, one purpose of. Y travel is to walk everywhere!

Leisure Self

8/10

Excellent

17 Jun 2025

Wella

We love the pools in this hotel!
Hotel needs a bit of an upgrade, not much dining options but okay. 6/10.

Leisure Partner

10/10

Exceptional

16 Jun 2025

BongGyun

It is a good for us to enjoy pool and water slide. And a overall service was pretty nice.
If renovation of pool is over, it getting better

BongGyun Kim

Partner

8/10

Excellent

15 Jun 2025

Myranda

I booked the Ocean view suite with the hot tub outside. Room and views did not disappoint. Decor is outdated in the room but was very clean and much larger than I expected. I was disappointed that most of the restaurants they have don’t open until later in the afternoon. Also the bar by the infinity pool was not open until 5pm or after. I went to the lunch buffet they have and the food was good but not worth $44. Overall good experience

Leisure Self

10/10

Exceptional

13 Jun 2025

Christopher

it was very peaceful for me and my family , we loved every moment we spent there together , the slides and pool was very great . We enjoyed it !

Family

10/10

Exceptional

08 Jun 2025

Fredis

Place is clean and good view

Leisure Friends

10/10

Exceptional

07 Jun 2025

Jeana

The view is good on all corners of the hotel

8/10

Excellent

07 Jun 2025

Jeremy

This resort is well kept and clean. It is away from the hustle and bustle, but close enough to be convenient. There are a lot of good restaurants near by. The staff is great. They are super friendly and accommodating.

Business Self

10/10

Exceptional

01 Jun 2025

Johnalyn

The suite was amazing, room was clean and sheets were fresh

10/10

Exceptional

26 May 2025

Reuel

Very quiet and clean. The Infinity Pool is amazing and very clean.

10/10