Hyatt Regency Guam

Guam , Guam
TAMUNING, 1155 Pale San Vitores Rd. Tumon Bay, . 0 .
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Maria

The ocean view from the hotel was excellent.

Partner

8/10

Excellent

24 Jan 2026

Hae Seung

Spacious room.

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Carl

The staff was excellent from check in to check out.
Willing to help at every turn. The room was clean

Leisure Family

10/10

Exceptional

02 Jan 2026

Rebecca

It was a perfect stay as usual!!

8/10

Excellent

13 Dec 2025

Keimy

We didn’t have breakfast. We waited over an hr for the room. We booked two beds but end up with one.

Business

10/10

Exceptional

08 Dec 2025

Ana

Staff was amazing , amenities great

Leisure Family

4/10

Poor

05 Dec 2025

Noah

Check in was late by 45 mins.

Leisure Partner

8/10

Excellent

07 Nov 2025

Nathan

Staff was great.

Leisure Family

4/10

Poor

25 Oct 2025

kristen

Sliding door locked when I went on balcony. Staff had difficulty entering my room to unlock sliding door. I was stuck outside in the heat a long time. The property had no procedure in place to help guests in an inroom emergency. Also, limited restaurant hours. Not designed with international travelers in mind.

Self

8/10

Excellent

31 Aug 2025

Yashica

Beautiful pool area

Leisure Friends

10/10

Exceptional

04 Aug 2025

Andre

Great

Leisure Partner

2/10

Poor

18 Jul 2025

Sean

A few days before my trip, the trip had to be rescheduled for September. The room didn't have a refund option, so I was fully charged for the room.

I understand that the cancelled trip was not their problem, but, as this was before the trip would have occurred, I was hoping they could assist me. I sent a message to Hyatt asking them to consider rescheduling me for September instead of just charging me for a stay that wouldn't occur. I sent 3 messages and they completely ignored me.

I go to Guam frequently and wanted to try the Hyatt. However, there is no point in trying out the Hyatt any longer, as their lack of response tells me all I need to know about how they value customers.

Business

8/10

Excellent

16 Jul 2025

Abigail

Great place and very spacious room. Our only issue was that water leaked out of the shower making the floor wet. The thermostat directions didn’t match the thermostat in our room. Staff was super friendly and the lobby was beautiful. Wonderful pools with lots of chairs to sit in. I would definitely come to this hotel again when we come to Guam. Picture is the view from our room.

Leisure Family_with_children

8/10

Excellent

11 May 2025

Amy

It was a great stay, but i did have to call guest services for a tv remote no big deal lol

Leisure Partner

10/10

Exceptional

24 Apr 2025

David

The staff were extremely helpful and friendly. Felt very comfortable the whole time there.

Business Self

10/10

Exceptional

24 Apr 2025

Carolyn

Great place to stay

Leisure Family

10/10

Exceptional

29 Mar 2025

Verified traveler

Beautiful beach

Amazing beach! Extremely kind and friendly staff. Very accommodating and helpful. Location is excellent, plenty of pools as well as a couple of slides for children. Close by is a great show called kårera, and if you’re up for some island adventures, then GuamAdventures will pick you up directly from the hotel.

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Suzanne

Nice pools and easy beach access.

Leisure Partner

8/10

Excellent

19 Jan 2025

maryann

Awesome

it was awesome, love it.

Self

6/10

Pleasant

10 Jan 2025

Kathleen

The bed was by far the most uncomfortable bed I’ve ever slept on at a hotel. The hotels next door had day beds out by the beach, but this resort did not. No music playing. I would not stay here again.

Leisure Partner

10/10

Exceptional

28 Nov 2024

Tatton

This was our first time to Guam. The Hyatt is a definite place to stay when visiting. The pools, view, and food is awesome

Leisure Family

10/10

Exceptional

21 Nov 2024

Leoncia

The staff was very nice the hotel was beautiful

Business_and_leisure Family

10/10

Exceptional

04 Nov 2024

Joseph

The front desk personnel were very nice and helpful, I would definitely recommend to all my friends..

Business

10/10

Exceptional

12 Sep 2024

Mark

Layover on way to Palau

Nice hotel. We stayed here on a layover to Palau. They allowed us a late checkout at no charge. The hotel is about 15 minutes from the airport and they charge $150 round trip for the shuttle. It’s definitely excessive. The food in the restaurant was very good.

Partner

10/10

Exceptional

28 Jul 2024

YANGWOOK

It’s a bit old, and is in need of new toilets. But overall an excellent family resort with children around 5 to 10 years old. Breakfast was crowded at times but otherwise sufficiently good. Pool is large and although a little tall for my son, it was perfect for little children with floating vests. Also the two water slides were fun. I brought a cheap water filter shower head that you can replace the original shower head with, as the water is a bit rough. Also I bought lots of water bottles and kept in the fridge as free bottles weren’t given every day. No need to buy sun screen at local store as they sell everything one needs at the hotel store.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2024

Pamela

The pools are great!

10/10

Exceptional

08 Jun 2024

Joseph

Great friendly service!! Especially thankful to Liezle in Housekeeping, James in Maintenance/Engineering, the Front Desk and Pool Towel attendants!! We will definitely return!! Thank you so much!!

Leisure Family

10/10

Exceptional

03 Jun 2024

Joseph

Great service from all!

Leisure Family

10/10

Exceptional

27 May 2024

Junghwa

Best hotel with kids

Leisure Family

4/10

Poor

30 Mar 2024

arlene

supposedly given an \"upgrade\" only to know that we were thrown into a room beside a room ongoing renovation!!!
cleaning of room wasn't even done at 3pm, we had to call so that room can be cleaned

Friends_and_family Family

8/10

Excellent

02 Feb 2024

Lowella

Great customer service

Leisure Family

6/10

Pleasant

02 Jan 2024

Maria Teresa

Check in time is at 3:00. We came at 3:30pm however we were told room is not ready and we will be upgraded but we have to wait because the room is in progress of cleaning. So we agreed. We waited for one hour and a half before we got a room and it is not the room that we were told. Room was dusty. It has feathers of birds on the floor and has a cockroach.

Leisure Family

4/10

Poor

26 Dec 2023

Gina

The room was dirty and couldn’t get any better. You can’t tell from the pics but the bathroom is not closed off from the room. Had booked the room with the breakfast add-on, but the option disappears when you pay. Tried to contact the hotel to resolve it, but no response. The geyser fountain drowned out the ocean and the artificial frog noise was distracting.

Leisure Family

10/10

Exceptional

12 Dec 2023

Hiroshi

Nice location

I spent wonderful time during stay at this hotel. It was a convenient location from airport and there are many nice restaurants near hotel.

Friends_and_family Family

4/10

Poor

25 Aug 2023

Alejandro

Housekeeping was terrible. Pool was dirty. Very limited dining options this time

Business_and_leisure Family_with_children

10/10

Exceptional

23 Aug 2023

JoeAnn and Virgilio

Beautiful

Leisure Family

10/10

Exceptional

10 Aug 2023

David

Still recoverying from the typhoon

10/10

Exceptional

06 Jul 2023

Nathan

It was amazing on how well this place was still functioning after the typhoon destruction. The area around the hotel was still messed up, some items were not in stock at the time of my stay, but these were minor.

My only real gripe is on multiple times I informed the staff that two baby seats were broken, multiple times they were given back to me to use during my stay. I feel sorry for the first person who gets Karen'd because of this issue.

Business_and_leisure Family_with_children

8/10

Excellent

27 Jun 2023

Felicia

We visited this hotel shortly after the worst storm in decades, and the staff was so helpful and everybody is was just doing their best. It has a great location and we will definitely be giving it another shot as another time.

Leisure Partner

8/10

Excellent

26 Jun 2023

Edmund Emmanuel

Overall ok

10/10

Exceptional

24 Jun 2023

Anna

I liked how spacious the rooms were and pretty surprised with how quick the elevators were. Definitely would stay there again when the occasion rises. Everything was very clean and convenient

Leisure Family

10/10

Exceptional

24 Apr 2023

Joanne

Nice

10/10

Exceptional

15 Mar 2023

Susan

Liked that they had a bathtub

Did not like toooo difficult to get in snd out

The Deli sandwich was on TERRIBLE bread so not the Hyatt brand

Leisure Self

10/10

Exceptional

19 Feb 2023

brandi

The staff was amazing friendly & helpful. Gorgeous, clean grounds, rooms & common areas. Beach was breathtaking & clean. It was a perfect stay!

Leisure Family

8/10

Excellent

04 Feb 2023

Robert F

Location

Leisure Self

10/10

Exceptional

26 Dec 2022

Anthony

Stayed 7 nights with large family (2 parents, 1 grandma & 4 kids; 0, 3, 6 &10). Deluxe ocean front rooms were very clean & comfortable. The children absolutely loved the pool especially the slide; beach was nice and kids enjoyed some basic snorkeling; enough variety of fish and coral for kids but better at nearby Gun Beach.

Breakfast buffet included in our rate was very good with enough variety and worth the bit extra per night. Most dinners were outside with several options within walking distance. We had some meals at Kitchen Cafe & poolside which were good and actually reasonably priced when compared to outside restaurants.

The only constructive critique might be to have beach chairs, umbrellas & service available FOC. Not really that big of a deal though.

The best part of our stay was the fantastic staff in every department. Our trip was great but we had a problem at the end resulting in my wife and infant daughter needing to stay behind and I had to return to Tokyo with rest of the family on Christmas eve.

The staff here went above and beyond doing what they could to lessen the impact of this very unpleasant experience for us. It was clear that they genuinely cared and even offered to help in their off time if we needed anything.

I would like to personally thank Conrad and the entire team at Hyatt Regency Guam. Their personal touch is what makes a difference in customer experience and why we will be back with them again very next chance we get!

Leisure Family_with_children

10/10

Exceptional

23 Dec 2022

Lisa

The pool was awesome and the room with ocean view was amazing. The room service selection was not great. There was not enough variety and the food that we did order was not good at all. The breakfast was amazing but quite expensive. The ambience at the hotel was beautiful and the staff was helpful and friendly.

Leisure Family_with_children

10/10

Exceptional

27 Nov 2022

Peter

The hotel was nice ahd the elevators worked great, the staff was friendly and helpful. Breakfast was buffet style and included standard cooked dishes like eggs and bacon. There was also bread, muffins and Nutella. The tables and chairs were also nice and the atmosphere was good. The wifi worked great.

Self

10/10

Exceptional

20 Sep 2022

Marc Joshua

The rooms are amazing!

Leisure Partner

6/10

Pleasant

13 Aug 2022

Verified traveler

Hospitality & Discretion Training Required

Housekeeping staff was excellent. Pool bar staff unpleasant and slow, pools were excellent. Some of the servers at Kitchen Cafe buffet breakfast were intrusive. Was often told “fully booked but will waitlist you” when trying to reserve lunch and dinner tables at Kitchen Cafe and Niji restaurants. The front desk staff, which you must call for table reservations, room service -for everything, seemed to become less judgmental and much more respectful once my stay was based on a hotels.com booking.

Business

8/10

Excellent

02 Aug 2022

Vicente

The room was really nice, because it was an upgraded room due to poor check-in process. Upon arriving at the hotel for checking in at the scheduled 3pm check in time, I was told that the room was not ready. I was told to wait in the lobby until they could fix the room. I was okay with it until the front desk clerk told me that I just booked the hotel the same day. Regardless, whether it’s the same day or not, I already paid for the hotel. Therefore, I was expecting a room to sit and relax. I was given a complimentary happy hour and a late check out and free breakfast. I guess that made up for the delayed check in. But I hope in the future, I could just get the room and relax.

Leisure Family

10/10

Exceptional

18 Jul 2022

Kenji

The location is nice. Not only shopping, but access to beach as well.
The pool is also nice.
But it seems the building is a little old.

Business_and_leisure Family

10/10

Exceptional

15 Jul 2022

Elizabeth

Very nice. Got a upgrade. Everything clean and staff friendly. Don't use their airport shuttle – it's $75 one-way. I took a cab for under 30

Leisure Self

8/10

Excellent

09 Jul 2022

Robert

The hotel is so full that we couldn’t get cleaning services every day.

Leisure Family

10/10

Exceptional

21 May 2022

chris

We really enjoyed our stay at this Hyatt. The staff was extremely pleasant and helpful. The hotel is classy and the grounds/pool are fantastic and beautifully landscaped. It was not too crowded so we enjoyed the many different areas of the pool, it’s waterfalls and slides. Great for the kids. Only wish elevators were a little closer to our room and that the hotel had a small store that was open later. Beautiful room as well; however, we noticed a subtle smell coming from the headboard, possibly from adhesive used to secure the padding to the board or from the paint as they appeared to be brand new. Shower water pressure not so strong but not such a biggie with me. Would stay at this hotel again when in Guam.

Leisure Family

10/10

Exceptional

08 May 2022

Evangeline

Excellent location

Leisure Self

10/10

Exceptional

28 Feb 2022

Michael

Hyatt Guam never disappoints!

Leisure Family

10/10

Exceptional

16 Feb 2022

Joshua

Was great. Front desk was able to upgrade our room.

Friends_and_family Family

10/10

Exceptional

14 Feb 2022

Laura Raeunn Marie

Beautiful property!

Leisure Family

8/10

Excellent

26 Jan 2022

christopher

Nice

Leisure Self

10/10

Exceptional

29 Dec 2021

Matthew

It was great

Leisure Friends

4/10

Poor

14 Dec 2021

Terry

Rooms are very dated which was very disappointing.

Leisure Family

8/10

Excellent

25 Jul 2021

Verified traveler

Nice

Leisure Family

10/10

Exceptional

04 Jan 2021

Albert

It was a pleasant experience overall. Highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

02 Jan 2021

Samantha

Good hotel

We were early to check-in but the hotel advised that we could utilize the pool while we waited to check-in. We took advantage of their offer and they stored our baggage while we were at the pool. The hotel room was a good size for my family of 5. The beds could have been more comfortable. It was hard and the pillow was too soft. We sucked it up for the night and just enjoyed the poolside throughout the day.

Friends_and_family Family

10/10

Exceptional

02 Jan 2021

Jaime

Clean Facilities
Pool is awsome
Staff Friendly
Hotel is clean
Restaurants food is good
Very accomodating staff

Friends_and_family Family

8/10

Excellent

31 Dec 2020

Verified traveler

It was a wonderful stay with an awesome ocean view

Leisure Friends

10/10

Exceptional

27 Jul 2020

Alicia

The overall experience was great. It would have better is we were able to get room service instead of only at breakfast. We had complimentary breakfast but had to go the the deli shop and there wasn’t a sign of what came with the complimentary breakfast so once we had ordered we ended up paying for all because what we ordered wasn’t part of the package. They need to have a sign if that is specific on what the complimentary breakfast is. It was misleading. They kept everything very clean and many workers were always around cleaning areas once members left areas.

Friends_and_family Family

6/10

Pleasant

12 Mar 2020

Verified traveler

Room and F&B need improvement. Pool is great.

Pool and the beach is amazing. Breakfast needs improvement especially to fresh fruits and salad section. Room condition are poor with ants running around in bathroom and lot of stains here and there. If you care about the cleanliness of the room might be challenging to stay.

Friends_and_family Family

10/10

Exceptional

15 Feb 2020

Verified traveler

Good location. Nice amenities, family friendly. We enjoyed the pools a lot.

Leisure Family_with_children

8/10

Excellent

15 Feb 2020

Tom

The atmosphere and design was pleasant. Great view. But needs to be quieter. WiFi was not always reliable. Biggest complaint is there was no hotel beach property to relax on. Seems you leased the space to business charging for chairs umbrellas and leisure activities. Was really an eye sore and disappointing

Leisure Partner

10/10

Exceptional

11 Feb 2020

William

Very friendly staff

Partner

8/10

Excellent

02 Feb 2020

Jill

The staff was awesome. I love that they’ve removed the wall to wall carpeting.. much cleaner and better for allergies.

Business_and_leisure Self

6/10

Pleasant

27 Dec 2019

Verified traveler

Beautiful pool, beach access, convenient location to shopping & dining

Leisure Family

8/10

Excellent

20 Dec 2019

YOUNGTAE

편안하고 친절한 그리고 아름다운 괌 하얏트

편안했고 청결상태도 좋왔어요. 그리고 프론트 직원분들도 친절하셨구요. 오션뷰도 넘 이뻤어요. 또 가고 싶네요!

Friends_and_family Family

8/10

Excellent

06 Dec 2019

Kayla

While the resort itself was ok, our hotel room was a huge disappointment. The furniture was old, dated, and damaged. There was paint peeling off the walls in the bathroom and there was dust coating the sides of the mirror. For the amount we paid for our stay, we definitely expected to arrive to a nicer hotel room.

Leisure Partner

8/10

Excellent

20 Nov 2019

Annmarie

Great location. Nice grounds

Business

8/10

Excellent

19 Nov 2019

Juan

Tropical treasure

Room was excellent. Location was great. I will definitely stay there again.

Friends_and_family Family

8/10

Excellent

13 Oct 2019

Verified traveler

위치도 좋고
직원들도 친절합니다
다만 음식이 좀 짠편이고... 아무리 보수를 해도
건물의 연식은 어쩔수 없어요 ㅠ

Leisure Family

10/10

Exceptional

28 Sep 2019

Verified traveler

Hot tub! Very clean and hot :) So rare to find this! Entire property was clean and in top shape. Staff absolutely lovely!

Business Partner

4/10

Poor

16 Sep 2019

Dionicio

If not up to the standard of other Hyaats around the glove, is very old building and too expensive.

Business Self

6/10

Pleasant

21 Aug 2019

Verified traveler

The pool area was beautiful, good restaurants on the ground.

Housekeeping was terrible. Had to call 4 days out of 7 to get coffee, more shampoo, bed made. Just terrible

Leisure Family

8/10

Excellent

09 Aug 2019

Y.O.

nice swimming pool, very nice employees we enjoyed staying

Leisure Family

6/10

Pleasant

09 Mar 2026

MIHOKO

5階と高層階ではなかったが、ホテルのセンターの部屋だったので、最高のロケーションでした。
が、2泊目、床に謎の浸水があり、5つ隣の部屋に移動。床面積は広くなりましたが、そちらの部屋からの眺めは、海は見えたものの、木が邪魔になって、少し残念でした。

Family

10/10

Exceptional

20 Feb 2026

MIN JAE

제습기 요청을 4달전에 했는데 3일 뒤에서나 받았습니다. 너무하네요

Friends_and_family Family

2/10

Poor

19 Feb 2026

MIYAKO

大変お世話になり有難うございました。
ゆっくり過ごせました。
2/16～2/18　402号室

問題はないのですが
3点あります。
カーテンレールが壊れていました。
カーテンが1ｍぐらい動かなくて
修理してもらいました。

ポットのコンセントがポット近くのコンセントが使用できずお湯が沸かないので
ないのでフロントで新しいポット交換する事のなり
部屋にスタッフがポットを持って来ました。
スタッフにポットの件で聞きましたら
他のコンセントにポットのコードを差し込んだら
ポットのの電源がＯＮのなりました。
ポットが壊れていたのでは無くコンセントが問題でした。

音がうるさいのは機械のモーターの音かと思いましたら
翌日外いる時に音が聞こえたので
外にいるスタッフに聞きましたカエル（Frog）の鳴き声だと分かりました。

モーターの音では無いので良かったです。
分かった夜はぐっすり寝れました。

初めてハイヤットリージェンシーホテルを利用しました
とても気にいりました。
次回も利用させて頂きます。
次回はカーテン開け閉め出来る
お部屋にお願いしますね。

ｓｅｅ　ｙｏｕ

Self

8/10

Excellent

15 Feb 2026

Lee

객실 깨끗하고 투몬비치라인에서 호텔 수영장 탑급이고 수질도 괜찮습니다. 식당이 좀 아쉽긴한데 넓직한 객실과 밥 맛잇는 두짓타니가 비로옆이라 크게 불편하지 않습니다 다음에도 하얏트로 방문예정

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Masayoshi

清掃が行き届いてました