Name: Hilton Guam Resort & Spa
Address: 202 Hilton Road Tumon Bay 96913, Tamuning, GU

10/10

Exceptional

06 Jul 2026

Ignacio

The front desk staff was very helpful and they make your stay worthwhile especially during typhoon Bavi. Thank you Connie from the front desk staff for going beyond to extend our stay and not needing to check in and giving my family a great price. Cafe Cino is also my favorite coffee shop on island. Keep up the great work, hospitality, and customer service. THANK YOU ALL !!❤️💯💯💯

Family

4/10

Poor

28 Jun 2026

ryan

Everything i touched in the room felt wet even the bed sheets and blanket. The shower was supper small. For $225 i got the view of the parking lot from my room and when i added 1 more day it cost me $258. No bottled water in the room, you had to go to the coffee shop and pay $2-$4 for water. Breakfast for 1 person $38. It looked like you went back in time when you got to your room. I will never go back.

Self

10/10

Exceptional

25 Jun 2026

Hannah

Great location. Helpful staff. Enjoyed my stay.

Friends

6/10

Pleasant

23 Jun 2026

Isis

No food as

10/10

Exceptional

21 Jun 2026

Angel

Julie and her housekeeping staff did a phenomenal job with my request. They were quick to respond.Everytime!

Partner

10/10

Exceptional

18 Jun 2026

Joshua

Excellent staff.

Self

4/10

Poor

14 May 2026

RYUNOSUKE

I dont know wheather every room is in same sitiation, but MY ROOM is teribble. the room smells so bad with un-dry smell especially window (ocean) side and refrigerator box.
even if i opened window and door for several hours the smell doesnt go away. other than that the hotel is basically ok.

10/10

Exceptional

13 May 2026

Eufrocina Cruz

The property is good.Only i noticed that there is no exhaust in the bathroom.everytime i take a bath the mirrors
l look

10/10

Exceptional

09 Apr 2026

Tricia

great place

6/10

Pleasant

08 Apr 2026

DABIT

스노클링을 하기엔 위치가 최적입니다만, 호텔 내부가 별로에요. 침구류는 꿉꿉한 냄새가 나고 타시 조식도 정말 별로입니다. 종류, 맛 모두. 직원들은 해맑고 친절한데 생수를 세 번을 시켜야 올 정도로 대응이 느리고 직원들 간의 소통에 문제가 있어보입니다. 수영장은 최고입니다.

Friends_and_family Family

4/10

Poor

20 Feb 2026

michael

Breakfast was suppose to be included but Hilton had no record of it.

Partner

8/10

Excellent

19 Feb 2026

Trevor

Rooms are awesome. Very comfortable. Staff awesome. Buffet awesome. Would be cool if the ocean beach line was better used and the pool layout is a bit odd. The outdoor restaurant food looked really good but didn’t try it. But some modernization could make it even more appealing. Overall, excellent experience.

Family_with_children

10/10

Exceptional

02 Feb 2026

Gregory

Great location

6/10

Pleasant

05 Jan 2026

Matthew

Yes

Leisure Family

10/10

Exceptional

01 Jan 2026

Alexis

I am from Guam and stayed at the Guam Hilton for the New Years holiday. I was very impressed with Guam's very friendly and welcoming island culture. Just about everyone was smiling and genuinely happy to see me. There only a few that didn't acknowledge me even though I said \"Hello\" but maybe they were having a very bad day. The housekeeping was especially courteous and I admired their professionalism. Room was very nice and clean.

Leisure Family

6/10

Pleasant

04 Dec 2025

zuojun

The room I stayed was so old. I was shocked to see slow drain in the tub. None of the other hotels I stayed during my 2-week trip had this problem! It has a great location, but I don’t know if I want to stay there again.

Leisure Self

10/10

Exceptional

29 Nov 2025

RALPH J. BALAJADIA

Yes, room was comforting and view was exceptional. Staff was outstanding...Loved every minute..

Leisure Family

8/10

Excellent

08 Nov 2025

Gaku

good

Business Partner

10/10

Exceptional

20 Oct 2025

Robert

I was only there for the night,

2/10

Poor

13 Oct 2025

Mario

If you want to here \" I'm sorry\" this is the perfect place for you.

Business

10/10

Exceptional

22 Aug 2025

Mykel

Great

6/10

Pleasant

08 Aug 2025

Neola

EVEN THOUGH I HAD CALLED AND SPOKEN TO SOMEONE THAT MORNING ABOUT A SHUTTLE PICKUP AT THE AIRPORT. THERE WAS NO RECORD OF IT. THE ONLY REASON I HAD A RIDE WAS THAT SOMEONE ELSE ON THE FLIGHT WAS STAYING THERE, AND THERE WAS ACTUALLY A RECORD OF HIS RESERVATION. OTHERWISE I WOULD HAVE HAD TO FIND A TAXI (AT 10 PM!) OR HITCH HIKE. FILING A COMPLAINT AND REQUEST FOR REFUND.

10/10

Exceptional

19 Jul 2025

Josiah

It was Clean and well kept

Leisure Partner

6/10

Pleasant

14 Jul 2025

Belle

What my family and I didn't enjoy about the stay is there is no microwave available; the pool water was murky and I got bit several times on the leg from some bug.

Leisure Family

10/10

Exceptional

24 Jun 2025

Cederic

n/a

6/10

Pleasant

19 Jun 2025

Yealim

이파오해변 바로 앞이라 해변가기 좋았어요. 근데 저희 갔을 때만 그런 건지 호텔 앞 비치는 자잘한 해초류가 너무 많이 떠다니고 거품이 있어라고요. 옆 이파오 해변까지 헤엄챠 가서 놀았습니다.

그리고 방이 굉장히 습한데 제습기가 유료라 아쉬웠고, 로비는 너무너무 추웠어요 ㅜ

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

AIDA

Like the location but, they are short of people to clean the rooms

Leisure Partner

10/10

Exceptional

26 May 2025

Scott

Parking can be a challenge!
Breakfast buffet is great !
Staff A+ great

Business_and_leisure Self

10/10

Exceptional

20 Apr 2025

Kayne

Awesome staff!

Staff was super friendly and helpful, room was spacious and clean with a beautiful view, definitely recommend!

Self

8/10

Excellent

31 Mar 2025

Zena

Hilton is on the luxurious side.

Leisure Self

6/10

Pleasant

30 Mar 2025

Denisha

Everything was good but the restroom was a little small for my liking & I prefer a shower instead of the tub.

Leisure Partner

10/10

Exceptional

27 Mar 2025

ismael

I loved my room. It was a corner room so it had two balconies. I could see the ocean and feel the nice breeze.

Business

10/10

Exceptional

27 Mar 2025

Marvin

Everything was a simple process, self_serve breakfast was good and the 24/7 menu didn't have bad options for it, and relatively healthy and delicious drinks.

Business_and_leisure Friends

8/10

Excellent

20 Mar 2025

e

Great hotel on the beach and next to a park

The hotel was great, the Internet not so much -- why charge $15/day for internet in the room, when it forces too many of your guests to spend way too much time in your lobby using the slow Internet there? Is it really worth your nickles and dimes to have less-than-fully-satisfied customers? Please, this is 2025! It's already bad that U.S. customers have to use data roaming on Guam, please don't compound it.

Partner

8/10

Excellent

19 Mar 2025

sherri

Arrived after dark and left super early. The shuttle service was definitely worth it! No stress. Quick. They were waiting for me when I arrived. Professional. Wonderful!

Self

6/10

Pleasant

09 Mar 2025

Verified traveler

Roach hotel

Last day, I found a roach roaming the showers while on the toilet.

Self

8/10

Excellent

02 Mar 2025

Maria

Accommodating and responsive. Islander breakfast was so-so. Roy’s Loung

Business

8/10

Excellent

04 Feb 2025

Keri

Everything was pretty good, except the rooster waking me up during the night, and breakfast.

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

John

Exceptional

10/10

Exceptional

01 Jan 2025

Krista

Clean

The room was very clean and easy to use

Partner

10/10

Exceptional

05 Dec 2024

Roma

Love this hotel. The premier suite was amazing and the views were wonderful! We would definitely come back again.

Leisure Family

10/10

Exceptional

21 Nov 2024

RAFAEL

The rooms are spacious and the view is stunning. Staff is always very graceful and helpful

Leisure Self

4/10

Poor

27 Oct 2024

Ciara

I wasn’t a fan of customer service. I found the staff to be rude and very delayed in service. The rooms not having amenities in the room was an inconvenience. The bathroom in the room was not cleaned very well

Leisure Family_with_children

4/10

Poor

27 Oct 2024

Shadene

Sadly, my experience during my stay was not so pleasant. The restroom was not cleaned. There was hair in the bathtub, which looked like pubic hair. The tub was clogged with the hair in the drain. Not even a minute of taking a shower and the water filled the tub with hair particles floating around. The toilet was dirty when we got there. There was tissue in the bowl and pee drops on the toilet seat. The staff were very friendly and helpful tho. My concern is the security of guests however. There was a point that our key card stopped working. My other half went down to grab something out of our car and when he got into the elevator, the card key was not working. He ended up going to the front desk and they swapped out his key without verifying who he was, or verifying his ID to determine if he was even a hotel guest. Kudos to them for helping him out, but that is concerning that they didn’t even check who he was. What if a random person found a key card and entered our room. This was the first time having this type of experience, however, these issues are very concerning.

Leisure Family_with_children

10/10

Exceptional

04 Oct 2024

Jiyoung

스노쿨링이 괌 여행의 전부라면 힐튼은 최고의 선택입니다. 호텔과 바로 연결된 비치에서의 스노쿨링은 정말 만족스러웠고 편했네요. 호텔 컨디션에 대해 괌 답게 큰 기대를 안 한다면 친절한 호텔 스텝들의 서비스와 자연 친화적인 호텔 환경 덕에 편히 쉴 수있을 거에요. 단. 렌트카는 필수에요!

Friends_and_family Family

10/10

Exceptional

03 Sep 2024

Alexis

The Hilton Guam property is nested in a beautiful location in Tumon village. I've stayed here many times as a local resident and the entire staff has been excellent; however, the property is starting to look run down. My Premiere Suite windows were dirty and the entire bathroom glass area was stained with hard water deposits. A lot of the building exterior is moldy and the main entry doors next to the big ballroom are stained. The property also had posted \"No Smoking Signs\" but I observed several employees smoking and tossing their cigarettes butts on the grass. After three days, the butts grew in number. This is the wall area that borders Ypao Beach. The parking lot is also very dirty with all sorts of cans and bottles in nearly every parking space green area. The ice machine on the 4th floor was never cleaned during my 3 day stay. The stainless steel was very dusty and someone left their trash inside the ice machine room. The dirty parking lot and the dirty ice machine room is not Hilton's fault, it is the fault of people who don't have respect for themselves or private property. Shame on them. I really like staying at the Hilton Guam for a lot of reasons. I hope the bad things I mentioned will be corrected. I look forward to my next stay!

Business_and_leisure Partner

10/10

Exceptional

02 Sep 2024

Henry

Love the view and comfy amenities

10/10

Exceptional

19 Aug 2024

FrankieJane

Comfortable and Friendly staff

We were provided with an excellent room with an ocean view, two clean beds, a wonderful view of the sunrise. The staff could not have been more accommodating. The restaurant where we ordered take-out was very nice. Breakfast was delicious and a chef prepared eggs how we wanted them. All staff were friendly. The pool area and access to the ocean were great.

Friends_and_family Family

10/10

Exceptional

10 Aug 2024

Raoul

Check in was easy and quick.
Upgrade was nice, but ended up looking at a roof and side of a building from the 5th floor. I would prefer a regular room with a beach view rather than an upgrade overlooking a rooftop and parking lot.

Business

8/10

Excellent

30 Jul 2024

seul ki

Soso

The connect room was so loud that the first day was difficult because I couldn't sleep at all. However, I moved to a quiet room the next day and spent the rest of my schedule comfortably. I'd like to come again next time

Friends_and_family Family

10/10

Exceptional

23 Jul 2024

Dante

Great Place to Relax

Great place to stay. Easy beach access from hotel. in close proximity to outlet malls and food.

Partner

10/10

Exceptional

07 Jul 2024

Meagan

Staff were friendly. Food was great!

Leisure Family

10/10

Exceptional

01 Jul 2024

Rebecca

Never disappoints

10/10

Exceptional

25 Jun 2024

Deanna

Thank you Hilton Hotel for taking care of us!

Business

8/10

Excellent

24 May 2024

Lowella

Great customer service.

10/10

Exceptional

13 May 2024

Maryanne

Incredible views and a true paradise. Staff were excellent.

Leisure Family

10/10

Exceptional

29 Apr 2024

Paul

Beach access and great snorkeling, nice pools/pool area

Leisure Partner

10/10

Exceptional

14 Apr 2024

Terry

The Tasi Suites had nice amenities. The staff at the Tasi Check In desk were very professional and polite. The room was nice and had a great view.

Leisure Family

2/10

Poor

12 Apr 2024

Kristopher

Booked a double bed. Got to the room to find just one bed. Went back to the front to get the correct room but was told they just sold out of the last double and they had upgraded me. I asked if they expected someone to sleep on the floor and that taking a bed away from me was not an upgrade regardless of how nice the room was. The response was confusion and “but sir you got an upgrade.” They finally told me that they would be “more than happy to bring me a small folding bed and don’t worry because they will waive the fee for that.” The room and hotel were clean, no issues there. Just a lack of awareness and possibly incompetence at the front desk.

Leisure Family_with_children

6/10

Pleasant

05 Apr 2024

Kenneth

Service was excellent in all areas of hotel. The building itself needs some love, peeling paint, public restrooms where doors do not lock, trash on grounds.

Partner

8/10

Excellent

28 Dec 2023

Kurt

Nice access to water

Leisure Self

8/10

Excellent

18 Dec 2023

George

Business Stay

Price point was very good for Hilton. Check in was smooth and service was exceptional with staff aleays offering to assist in whatever our needs were.

Business

8/10

Excellent

03 Dec 2023

Tammy

Upon checking in, I was given a key that didn't work, got assigned a room that was already occupied once I got a working key, and after three trips up and down, I was able to get to my assigned hotel room. For the inconvenience, we got a light meal voucher.

This was my honeymoon trip and first time to Guam. Next time, I might try to look for other options, but for the price and the friendly staff, I would say it's worth it!

Leisure Partner

10/10

Exceptional

24 Sep 2023

Alexis

Room was very nice but there was some very visible white dirt on the gray tile in the bathroom. There was also dark gray mold in the white grout inside the shower.
Staff was very nice to us.

Leisure Family

8/10

Excellent

12 Aug 2023

Michael

The room was nice, clean and comfortable. Absolutely beautiful ocean view. The bathroom seemed a bit aged, shower head and sink faucet needed some cleaning and declogging. Overall good experience but debatable if I'll book again at the hotel due to difficulty finding convenient parking.

Business Partner

10/10

Exceptional

27 Jul 2023

Denise

Staff are amazing, very kind and helpful. Several dining options. Room was spacious and comfortable. Amazing beach views.

Leisure Partner

8/10

Excellent

10 Jul 2023

matthew

Staff was very nice and check in went well, price too high.

Leisure Self

10/10

Exceptional

19 Jun 2023

Gwendolynn

Great hotel. Friendly staff. Nice restaurants. Good gift shop. Comfy bed.

Leisure Partner

8/10

Excellent

12 Jun 2023

Laina

Staff was super nice and the room was clean.

Leisure Self

10/10

Exceptional

18 May 2023

John

The staff was extremely friendly and accommodating.

Leisure Family

10/10

Exceptional

15 May 2023

cynthia D

Great staff, excellent service provided.

Business_and_leisure Self

10/10

Exceptional

09 May 2023

Laina

The staff was very nice and my room was clean!

Leisure Self

8/10

Excellent

21 Apr 2023

Verified traveler

Nice Hotel At the End of the Strip

Was told over the phone that The Spa was “fully booked” but when I stopped by after 11AM, it was CLOSED, tho published hours are 10AM-10PM. If you manage to get an appt the day before, you can’t cancel/reschedule w/o paying 100% since 24-hr advance notice is required. Bring your own water bottle, shampoo and hair conditioner to gym. I closed my bill the evening before my 6AM flight. Front desk & operator would not answer phone 3-3:15AM when I called for a bellhop to help with some heavy luggage (I’m over 60) and for the valet to bring up my rental car, which I still had to gas up and park before checking in. After almost 10 mins, I noticed a “service hotline” button on the phone, after futilely redialing from my stateside cell. Got to airport late, so checked in before parking the rental, and got a parking ticket. Later, HILTON emailed a bill for an unexplained $3. Cafe Cino had spam croissant. Roy’s was a let down. NO ROOM SERVICE. Swimming in the infinity pools involves you having to walk a ways to return your towel or you will be charged (so I passed on the towel bc my room was closer than the used towel bins). Most of the staff were otherwise friendly and very kind. Clean hotel. Great lobby. Tasi Ocean room is small w/little storage. No pen and pad nor phone by the beds. Bathroom amenities bound to walls industrial style aka “eco friendly”, toilet with gizmos for warmth and washing.

Self

8/10

Excellent

21 Feb 2023

Susan

Very friendly staff.

Leisure Self

10/10

Exceptional

14 Feb 2023

Jinsik

Comparatively Okay

Business_and_leisure Self

10/10

Exceptional

06 Feb 2023

Marie

Great time. We stayed in the warm Hilton over 50 years ago and it was brand new. It was a pleasure to stay there again.

Leisure Partner

10/10

Exceptional

26 Jan 2023

Leanne

Amazing service.

We arrived at 4 am. Had emailed hotel to find out if they do 1/2 day but no response. Also emailed about shuttle and never got response. A bit worried, but from the moment we arrived we were impressed with the friendliness of staff. Bed and pillows were super comfortable. Ocean views lovely. Really I’m was clean but paint peeling in shower. Clearly post Covid there are some areas that need refreshing. Breakfast was wonderful. French toast was so good!!! Omelettes huge. One issue was lack of seating by ocean and pool. We didn’t take advantage but pool exercises looked fun and saw yoga class as well. Happy hour drinks were good price. Loved that breakfast coupon could be used for buffet or cafe. We left at 3 am and were able to get food and coffee from go. Wound definitely stay again. Location was great. Info on website about shuttle would be helpful. Also note that dice ship no longer there and beach activities not open daily.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2023

Christian

The Hilton staff were fantastic. Easily the best part of the experience. The facilities aren’t new but they’re well-maintained. Parking is easy and it’s close enough to the Tamuning strip to make things accessible but not crowded with other tourists.

Leisure Partner

10/10

Exceptional

17 Jan 2023

Junhwan

i LIKED EVERYTHING.

Leisure Family_with_children

4/10

Poor

10 Jan 2023

Dickson

The room they booked us in has a water leaks from the restroom wall.

Leisure Family

8/10

Excellent

03 Jan 2023

Rowena

Staff was exceptional, wish pool hours were extended.

Leisure Family

10/10

Exceptional

07 Dec 2022

Porsha

The staff were all wonderful! We had no issues with our stay and the breakfast buffet package was a great deal! I would gladly stay here again.

Leisure Family

8/10

Excellent

28 Nov 2022

Julie M

Overall great stay!

Leisure Partner

10/10

Exceptional

25 Nov 2022

RANDALL

Staff was helpful.

Business Self

8/10

Excellent

29 Oct 2022

Pamela

I've been traveling for business for the past 21-days. I actually loved the Evelyn & Crabtree products provided. Loved, loved, loved the body lotion and bath gel.

Business Self

8/10

Excellent

15 Sep 2022

Scott A.

The staff was very friendly and inviting. Our room was kept cleaned nicely daily. We had beautiful views out our decks. The hotel was in a good location.
The only issue we had was it is an older building and could use some updates. Our shower was a problem where it could not be adjusted. It had lots of pressure that sprayed straight in your face. No matter what you did it could not be adjusted.

Leisure Family

8/10

Excellent

10 Sep 2022

Verified traveler

Staff was very friendly, but In the morning, I could hear cleaning staff talking, laughing from the hallway in my hotel room.

Leisure Friends

8/10

Excellent

04 Aug 2022

Woodrow

Needs some serious TLC

The hotel is very dated and in need of updating. The Shower leaked heavily in two rooms, the included breakfast is tired, and the television would reboot randomly. The plus side is that the staff is very attentive and helpful.

Business

10/10

Exceptional

02 Aug 2022

Naomi

Staff were wonderful.

Business Self

10/10

Exceptional

16 Jul 2022

Verified traveler

Where is the coffee?

Overall it was very good from the water pressure, friendly helpful staff, and Toto toilet. The only disappointment was the lack of a small coffee maker, which most hotels have. Instant coffee was not a great thing to wake up to.

Friends_and_family Family

10/10

Exceptional

16 Jul 2022

Heidi

Beautiful property!

Business_and_leisure Family

8/10

Excellent

13 Jul 2022

Brandon L.

My favorite place to stay.

Leisure Partner

10/10

Exceptional

10 Jul 2022

Nathan

Very clean and that is something you sometime don't see.

Business_and_leisure Self

6/10

Pleasant

01 Jul 2022

Zakiyya

It was clean but my wood smelled like cigarettes and it was supposed to be a nonsmoking room.

Business_and_leisure

6/10

Pleasant

26 Jun 2022

Jazmine

Beautiful views but expensive for quality and conditions of the room. Not updated to the same standards of their hotels in other locations.

Leisure Self

10/10

Exceptional

21 Jun 2022

Shaun

The Hilton which is celebrating its 50th Anniversary on Guam is still one of the best hotels on island. The staff are so friendly and helpful, rooms have been renovated with great amenities, and its location is so convenient….close to the airport, shopping, and tourist spots while being just in the right area to avoid most of the traffic. My family and I prefer the Hilton when we visit Guam.

6/10

Pleasant

08 Jun 2022

Dominic

Reservation captured wrong date should have been check in on June 10 and checkout on June 11 - Guam time. Spoke to an agent to assist in fixing this dating issue.
was unclear of how it would be handled.

Experience comment when booking the reservation!

10/10

Exceptional

06 Jun 2022

Lorna

It was an awesome experience to be in this hotel! All the hotel staff are cheerful in helping and serving! The facilities, room, food, view, and service are highly commendable! Love to come back!

Friends_and_family Family

10/10

Exceptional

06 Jun 2022

William

This is the best place to stay in Guam. We loved it and will return

Leisure Family

6/10

Pleasant

02 Jun 2022

Robert

Hotel is a bit old and noted wear and tear. Could use some renovation to live up to Hilton standard.