Name: Grand Plaza Hotel
Address: San Vitores Road, 1024 7, Tamuning, 96911, GU

4/10

Poor

15 Jul 2026

Heatherlynn

You can tell the rooms have been used and not maintained over the years.

Family_with_children

4/10

Poor

13 Jul 2026

John

AC was not working when we arrived. They tried to send some in to fix it but it did not work. We slept in a hot room for a few days and they didn’t transfer rooms for us. Front desk was not helpful
In trying to at least get a fan or new room and never followed up during our entire stay. Do not recommend staying here. Pool was also not available during our stay. Bathrooms are poorly designed and the bathroom floors are wet after showering. Parking was a nightmare and hard to find any place to park if you’re coming in late. Only upside for the hotel is it was centrally located near Tumon beach. The rest of our experience was not a good one and staff was not helpful.

Family_with_children

2/10

Poor

13 Jul 2026

Kae

There was a bug on the pillow and the room walls were paper thin we could hear our neighbors conversations perfectly and everytime someone closed their door to leave it echoed throughout the walls and parking it was hard to find parking somewhere the parking garage was full and same with the outside parking . The manager had an attitude but the employee was nice and we got a refund, don’t stay here

Family_with_children

6/10

Pleasant

12 Jul 2026

Gwendalyn

After the storm on Guam, this hotel was able to accommodate our family when we needed it most. My children were comfortable with the working AC and running water, which was a huge relief given the circumstances.

This isn’t a 5‑star hotel, but for the price we paid and the way the staff went above and beyond to be accommodating and attentive to our requests, the experience outweighed the minor drawbacks. Yes, the twin beds were small and the bathroom was older, but overall, it was absolutely worth our stay.

6/10

Pleasant

09 Jul 2026

Makah

Dirty towels and dirty bedding

2/10

Poor

09 Jul 2026

Alicia

Rooms are terribly gross. I didn't even want to sit down anywhere or place my bag down onto any surface, especially the bed. The beds were literally from a scene of a gross motel in a movie. The blankets had holes and had multiple large stains, I am gagging thinking of it. Why wouldn't they replace those already?! The room had a terrible odor. There was a desk with an old broken rolling chair that also had stains and literal crumbs all over it. I had a joining room for my kids which was exactly the same.
Although I had a late flight and it was already 1am with no where else to go, I went straight to front desk and checked out. I told them why, and they basically had no solutions, which I expected. Couldn't give a refund because I booked thru a third party. Told them I'd rather sleep in the car than sleep there. My kids and I cringe at the thought of the room.

Family_with_children

6/10

Pleasant

09 Jul 2026

Cherald

Rented this room due to no power from typhoon Bavi. Affordable price for it being in Tumon. Location great, walking distance from convinence stores, restaurants and night life. Staff were kind, helpful and accommodating when we requested a crib.

Unfortunately the first night after we checked in, we already experienced roaches. The tables were a bit dusty and the sheets felt a little sticky when we were laying down. Not much amenities offered for the room. We were there for two nights just to get some AC and charge our devices. Room looks outdated compared to the “grand” lobby when entering. Over all Ok stay.

Family_with_children

2/10

Poor

06 Jul 2026

Marcy Greg

POOR POOR POOR CUSTOMER SERVICE!

Since 3pm on July 04, 2026 check in time, I informed Front Desk the AC was not cold. Throughout the day, 4 DIFFERENT EMPLOYEES ON 4 SEPARATE OCCASIONS/TIMES all came up to the room and confirmed AC was not cold. The whole day to the next day, still nothing was done. I asked for a manager and only to be told the manager is off and to come back later “IF” the manager will be on site. Maintenance guy came to check the AC in house clothes and slippers, no uniform, no badge, no name tag or anything that says/shows he is a hotel worker (just looks like a person knocking on the wrong door looking for someone), just adjusts the temp when it’s already at its coldest (supposedly) then turns on and off then calls someone else and still nothing can be done. I didn’t finish my stay, I informed Front Desk I will be checking out at the standard 12noon time and I booked somewhere else. Never again will I ever book at Grand Plaza.

Partner

6/10

Pleasant

20 Jun 2026

Christian

The staff and workers were great and very helpful. The air conditioning system was very good and the tv was working. My only complaint is that it wasn’t clean(birth room and shower)the bedding was trash. The room needs to be aired as it was so stuffy and damp. Parking was also great

Family_with_children

6/10

Pleasant

19 Jun 2026

Byron

It was a good place to stay, but there was bugs in the rooms

Friends

6/10

Pleasant

22 May 2026

Fransual

Central location to restaurants, convenient store around the corner.

Self

8/10

Excellent

17 May 2026

Chandler

Nice room, AC good parking. The staff were a big help.

8/10

Excellent

10 May 2026

Michael

This hotel is in an excellent location for walking around to restaurants and shopping if you like the tourist area. The price is reasonable and it has ample parking.

6/10

Pleasant

05 May 2026

Verified traveler

Nice location, customer service is lacking. Got better service and local information from the surf shop nextdoor.

Self

2/10

Poor

29 Apr 2026

Flavin

We were out of power 3times during typhoon and it was hot in the room and carpet on the hallway smells so bad when there’s no power

10/10

Exceptional

21 Apr 2026

Adrian H.

na

10/10

Exceptional

19 Apr 2026

Joseph

I enjoyed myself last week at Grand Plaza. The AC worked the entire time and no electrical issues during my stay. Bravo.

Self

6/10

Pleasant

19 Apr 2026

Zacharine

Air conditioning excellent!

Staff not to friendly and or not knowledgeable about extending days due to typhoon.

Some staff on housecleaning are not friendly or helpful

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Anthony

Unfortunately there was a typhoon during our stay. but the staff was accommodating.

Family_with_children

2/10

Poor

10 Apr 2026

MARK ANTHONY

Lots of bugs. The bed is so hard.

Family_with_children

6/10

Pleasant

05 Apr 2026

Sophia J

The staff there were pleasant and helpful when they could. That being said, this hotel did not match the pictures at all. Room was dark and gray and the bed was very hard. When we asked for 1 extra pillow, they said they didn't have any more. (There's a Kmart, like 2 miles away, so it's not like they didn't have the opportunity to get any.) I knew that there wouldn't be any breakfast, but there wasn't any coffee anywhere, not even instant coffee in the room. We had to go to a restaurant down the street to get a cup of coffee because the restaurant in the hotel didn't open until 10 am. The only amenity were 2 shampoos and a couple of little bars of soap. One of the shampoos was half empty. There's a mini mart next door that opened at 8 am, which was helpful. Other than the tiny ants, the room was clean. The location was close to restaurants and the beach. This met our basic needs, but we were pretty disappointed overall.

Family

2/10

Poor

04 Mar 2026

Deshonte

Not so pleasant stay at this hotel. Check-in was quick and easy. Upon entering dirt wash cloths and towels.
Mattress was built like it was for a jail. Bugs in my first room. Was switched to another room with more bugs. Seeing bugs in my second room, I packed up my things and some w/ the front desk requesting for a refund, I was told to contact hotels.com...they stated they were unable to get in contact with the hotel and offered me a $25 refund. I wouldn't stay here..

Self

8/10

Excellent

28 Feb 2026

Criquett

Friendly staff. Great location. Adequate room.

Friends

4/10

Poor

23 Feb 2026

Corey

Outdated room. Good for a person on a budget

4/10

Poor

15 Feb 2026

George

The room felt like a run down apartment. The bed felt like a cardboard. Only spent 30mins in the room and checked out.

Partner

10/10

Exceptional

13 Feb 2026

Brandon

Everything was just p-e-r-f-e-c-t. The staff were very friendly and were very helpful throughout my stay. Will definitely be back again!

Leisure Self

4/10

Poor

04 Feb 2026

Kirk

Poor quality room

Leisure Self

6/10

Pleasant

02 Feb 2026

Freddy

The staff was great but the rooms were outdated and in need of update. Room amenities a tv,hot water pot and two glasses. The photos were not representative of what you got. The location is very good you have some decent restaurants within walking distance.

Self

6/10

Pleasant

01 Feb 2026

Queayla Samantha

I would recommend early check in if possible

Leisure Self

10/10

Exceptional

19 Jan 2026

JUSTIN N

The quality was way better than my first stay in guam, beds were a little stiff though. Other than that it was good!

Self

8/10

Excellent

13 Jan 2026

Ahmad

Bed was hard

6/10

Pleasant

08 Jan 2026

Zacharine

N/A

Leisure Partner

10/10

Exceptional

08 Jan 2026

Zacharine

Clean and well stocked

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Charlie

Comfortable room and the appliances in the room as well as the safety box provided

Leisure Friends

6/10

Pleasant

05 Jan 2026

Yasmin

Power went out second day I was there, didn’t come back on til the next morning. Room was hot and dark. Staff was difficult in bringing extra towels, kept having to call and ask. Also didn’t expect the mattress to be so close to the floor.

Business_and_leisure Partner

10/10

Exceptional

29 Dec 2025

Wally

Old building but cheap and friendly environment

Friends_and_family Family

8/10

Excellent

17 Dec 2025

William

AC is good. Bed is comfortable
There needs to be a lamp on the desk.

Business_and_leisure Self

8/10

Excellent

29 Nov 2025

Mike

All goog.

Business

8/10

Excellent

23 Nov 2025

Marie

The room was clean and comfortable and the staff were very nice and friendly.

Leisure Self

8/10

Excellent

21 Nov 2025

Jonathan

Room was good, clean and had the amenities I needed throughout my stay.

Business_and_leisure Self

10/10

Exceptional

01 Nov 2025

debbie

Nice

8/10

Excellent

27 Oct 2025

Rubelyn

AC keep the room cool love that 🙂 I just wish the bed is softer everything is positive 👍 highly recommended

Leisure Self

8/10

Excellent

21 Oct 2025

Renato

Very nice stay

Business_and_leisure Self

10/10

Exceptional

11 Oct 2025

Larry, Joel

Nice

Leisure Friends

6/10

Pleasant

25 Aug 2025

Arron Santoria

Great location.

Leisure Self

8/10

Excellent

18 Aug 2025

Michael

Just a quick walk up to the beach and a convenience store right next door

Business Self

2/10

Poor

12 Aug 2025

Austin

House keeping and front office staff were lazy and unhelpful. Room was antiquated and furniture was falling apart. The bed was hard and uncomfortable.

Business Self

4/10

Poor

08 Aug 2025

Jessie

First room I booked, had a low bed no mattress just spring box and a futon. I asked to change it and they gave me another room that had multiple tiny roaches coming out of the walls. They gave me another which was better than the first two but not great. When I asked where was the room in the picture, desk agent told me “The rooms don’t even look like that anymore” so don’t believe what you see lol. The only thing I liked was its location, and honest staff. But I have to admit even for its price I expected it to be clean. Safe to say I will not be staying here again.

Leisure Family

6/10

Pleasant

31 Jul 2025

HAN-CHING

It’s manageable

Business Family

6/10

Pleasant

11 Jul 2025

Serafin

Can not control room temperature once ac is on its on cant turn it down/up. Only one bed sheet provided and you pay extra for additional

Leisure Partner

10/10

Exceptional

30 Jun 2025

ida

Friendly staff and location

Leisure Partner

2/10

Poor

24 Jun 2025

johanna

Nothing worked. Turned on bathroom sink, sprayed all over sink basin like a mist. We were aloud (1) towel or (1) wash cloth! We had to choose!!!Hot water pot didn’t work! Bugs bugs bugs! When we checked in woman acted like we were bothering her. Every question was met with eye role.

Leisure Family

8/10

Excellent

22 Jun 2025

Robert L.

Nice quiet stay. Very spacious comfortable room.

Business_and_leisure Self

4/10

Poor

18 Jun 2025

Devin

The only good thing about this hotel was it's location to the main strip.

8/10

Excellent

05 Jun 2025

Alfred

The hotel is really nice for an older hotel. The staff were all very kind and helpful. The pool closed quite early though. Everything in our room worked well. I would stay there again.

Friends_and_family Family

4/10

Poor

05 May 2025

Joseph Axel

Worn down and poorly managed / serviced hotel. We had 3 days of no cleaning at all, even though we were out almost all of the time. Even after I asked 3 times when heading out that they would clean our room. Dirty floors when we came and we didn’t receive any hand or face towels until the last day (6 day stay) and then only 1 for the two of us.
In general worn down and dirty grout.
Highway motel standards at best.

Leisure Partner

2/10

Poor

01 May 2025

Cameron

Worst hotel experience I've had in a long time. I was nothing but understanding and kind and they just kept missing the mark time after time. There was a roach. The bed was nasty and smelled bad, it had white blotchy stains on the blanket and I asked for them to change the blankets and sheets 5 times!!!! 5!! They told me they would and never did! Eventually I went down and asked the person working the desk to help me she told me \"sorry they prioritize new arriving guests over existing guests\" and I almost blew a gasket!!!! I told her they my blanket had stains on it!! And crumbs and stank! She told me she'd ask if they'd want to help later. Eventually someone arrived at my door hours later and she said they don't own any other blankets and \"were not allowed to change it out\". Everytime I attempted to talk to someone at the front desk, they were in the backroom hiding on their phones and I had to wait a while before they eventually decided to come out to help. Safe to say I'm never going back and I WOULD NOT RECOMMEND!!

Business_and_leisure Self

8/10

Excellent

26 Apr 2025

Elliot

Affordable and convenient

Business

10/10

Exceptional

25 Mar 2025

Joel

There are higher-class hotels in the area, but this one was fine and much less expensive. It shows its age, but it's totally enough for the basics. ABC mart next door, and 5-min walk to the beach. I'd stay there again.

Leisure Family

8/10

Excellent

18 Mar 2025

Charity

The hotel is old but conveniently located. No restaurants inside of the hotel but many eateries around the hotel..

Business Self

10/10

Exceptional

23 Feb 2025

Vito

Very clean and air conditioner worked great especially for how hot it gets in the area. I thank grand plaza for the great experience and look forward to continuing future business!

Leisure Self

6/10

Pleasant

05 Feb 2025

norak

too noisy. cleaning people talk on their cell nonstop in hallways..doing reno with drilling at 10 am .. not good if you work nights, rooms old dated .. walks carry voices..

Business Self

8/10

Excellent

16 Jan 2025

jarmo

All clean and good, except the WiFi was cutting off and slow..

Leisure Partner

10/10

Exceptional

05 Jan 2025

John

Exceptional

10/10

Exceptional

23 Dec 2024

Conrad

Close location to shopping centers, restaurants, and the mall.

Business

2/10

Poor

22 Dec 2024

Verified traveler

Elevator smells weeds my first time not worth it to stay for long
Rooms doesnt have a body soap and coffee and only 1 towel.
My room neighborhood was loud at night they were loud fighting and banging the walls. Front desk clerk dont even greet you.

Self

8/10

Excellent

16 Dec 2024

Stephen

Grand Plaza is a budget hotel.so the price is reasonable. Terrific location right in the middle of Tumon. Staff was nice and accommodating. Room was pretty spacious.
The wifi is quite slow. TV is analog...not much programming. Four- leg.tub is unsafe to.get in and out.for shower..Floor gets.wet.
Overall, we enjoyed our stay..

.

Business_and_leisure Partner

4/10

Poor

10 Dec 2024

Elizabeth

the room was very outdated and beds were a bit hard

Business Friends

2/10

Poor

08 Dec 2024

Verified traveler

Not recommended

They cannot find my booking so I had to call Hotels.com. They didn’t want to check us in and said we have to pay their rate even though I already paid online. When Hotels.com called them, only then they said they found my booking. There are small cockroaches in the room, only 2 towels even we booked for 3 so I had to request it again. Overall not a good experience.

Friends_and_family Family

4/10

Poor

24 Nov 2024

Gabriele

Not the best

Nice location. I arrived late so couldn’t really explore too much. It is in the center of the tourist area. And right next door is a great Mexican restaurant so I could quickly walk and grab something to eat. (The birria quesadillas were so good.) As far as the hotel- it is very outdated. I really think my single mattress bed was actually a box spring. 😏 It was solidly firm. The room just didn’t feel clean or comfortable. I was afraid to unpack and walked around in socks because the floor felt a little sticky. The “leather” couch was crumbling. Creatively, they flipped the couch cushion over to hide the severely worn and torn cushion. While the price was low- it still felt like I paid way too much for this place.

Self

10/10

Exceptional

01 Nov 2024

Bethwell

nice place for short and long term stay.

Business Self

4/10

Poor

10 Oct 2024

Enlai Del

This property is really in bad shape. Things haven’t been maintained well. Bring eyeshades as the curtains don’t close. Great location though, and friendly staff.

Leisure Self

6/10

Pleasant

01 Oct 2024

Noel

The property is closed to the airport,slow internet

Business Family_with_children

10/10

Exceptional

25 Aug 2024

Fransual

Property is conveniently located for great dining and drinking and also close enough to the airport.

Leisure Self

8/10

Excellent

25 Aug 2024

Abigail

The room in the photo that I booked did not look like the room I was actually in. It was supposed to be a twin bed and a bigger twin bed but we had 2 regular twin beds

Business

8/10

Excellent

15 Aug 2024

KARIM

Tight check in and check out times

Business_and_leisure Friends

8/10

Excellent

27 Jul 2024

Kaitlyn

The bathtub looked like it hasnt been cleaned in a while. Staff was friendly and welcoming.

Leisure Partner

10/10

Exceptional

24 Jul 2024

Maggie

Great affordable stay

2/10

Poor

21 Jul 2024

Katsutoshi

Affordable but definitely needs renovation and deep cleaning. There were cockroaches, stains on the towels and bed sheets, floors needed mopping and sweeping. Hair and boogers from previous guests still on the bed. We informed front desk our toilet was leaking before we went shopping in the morning, came back almost midnight and it was still leaking. Homeless and drunks in the parking lot everyday. One tried to open my car while my kids and I were inside. Very poor experience, will never return.

Leisure Family_with_children

8/10

Excellent

18 Jul 2024

shohel

Good

10/10

Exceptional

15 Jul 2024

Drake

Excellent from start to finish and I will be definitely be using Expedia for all present and future travel plans. Thanks Expedia

Business_and_leisure Self

4/10

Poor

09 Jul 2024

Aleyna

Rooms were not made daily. Bathroom were not clean. Rooms were really stuffy

Leisure Family_with_children

6/10

Pleasant

08 Jul 2024

John Anthony

Property was clean but in disrepair.

4/10

Poor

25 Jun 2024

Maya

The mattress was hard. Wash cloths were not in my room and when I received wash cloths from house keeping, they were not clean and had stains on them. The shower in my room looked atrocious. One of the outlets in my room wasn't working, so I woke up the next morning and my phone was dead.

Business Self

2/10

Poor

09 Jun 2024

Glenn

Hotel Nightmare Becomes a Reality

Firstly, front desk could not tell nor find our reservation. Front desk staff didn't put much effort in finding this. We had to show our confirmation. Just to keep things moving. Our room was little dated, writings on the wall. Was not cleaned, rusts on the air dryer. Bathtub was a bit dangerous as it moves. Exhaust in the bathroom makes a terrible scream.

Friends_and_family Family

8/10

Excellent

16 May 2024

Wendy

Although the building is very old and in need of repairs, it was still a good place to stay. Reasonable price, decent location. Pool could use some work to
Fix the metal steps going in because they are not sturdy and spin around.

Leisure Self

8/10

Excellent

11 Apr 2024

christopher

i had just a 13 hr layover and staying here made it convenient to/from airport. friendly staff and easy check in. very enjoyable

Leisure Self

10/10

Exceptional

25 Mar 2024

Vicente

It's ok
Wish there was a shop inside to buy things.

Leisure Self

2/10

Poor

24 Mar 2024

Chidori

Room was filthy. Hotel was overall noisy. House keeping was very noisy while cleaning. Constant door slamming. Only convenience was the location.
Very bad experience. Will not be staying there ever again.

Business

10/10

Exceptional

10 Jan 2024

Dora

Efficient space and for the price, very affordable.

Business Family_with_children

2/10

Poor

01 Jan 2024

Michael

Room and bedding was extremely dirty.

Leisure Self

4/10

Poor

14 Dec 2023

Clive

Internet rubbish.
Sheet, towel service supposed to be every 3 days sometimes it was a week.
Same for room cleaning
Hip bath very difficult to step over in and out for shower.
Dryers not working in laundry.

Business Self

4/10

Poor

03 Dec 2023

Richard

Just another old hotel in need of moderizations. Flooring old and wore out. Dryers are out of service had to spend the day drying my clothes with a blowdryer. No airport shuttleservice. Air conditioner barely cooled during the day. Locks on doors are questionable( i could see through the crack in between the door and the door jamb) would i stay here again? Never, Not even for 45.00 a night and it cost me 92.00

Leisure Self

8/10

Excellent

07 Nov 2023

Rondy

It was great. Very acco

6/10

Pleasant

16 Oct 2023

Samantha

Thin walls.

8/10

Excellent

12 Oct 2023

Bert

Ok

Self

6/10

Pleasant

22 Sep 2023

Mary Fem

Located in Tumon, the Grand Plaza Hotel was conveniently located in a walkable tourist area with many shops and restaurants and also across from the Police Station. ABC Store is next door. My only real issue with this hotel during my stay is that the walls are thin and I could hear my neighbors from both sides!

Business_and_leisure Self

6/10

Pleasant

17 Sep 2023

Eric

Although not as bad as the previous property I stayed at, the rooms definitely need an upgrade. Door was supposed to be self locking, but wouldn't close correctly without slamming it shut. A hot water maker was provided, but it had a good amount of rust or something on the bottom of it. Otherwise, room was decently clean. Air conditioner seemed new, worked well, and was surprisingly quiet.

Business_and_leisure Self

6/10

Pleasant

13 Sep 2023

Dina

Place is decent. it has changed a lot since I was there last and that was before the pandemic. Our lay over on Guam to Saipan for not till the next morning. So, its decent enough. Front Desk Lady was very nice, that made a difference.

6/10

Pleasant

28 Aug 2023

Gabriela

Staff was accommodating

Leisure Self