Name: Lotte Hotel - Guam
Address: 185 Gun Beach Road, 185, Guam, 96913, GU

8/10

Excellent

20 Jul 2026

Aquilino Jr

Need a little update, the room is a bit dusty. Needs cleaning specially the toilet area. Towels need to be bleach

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Lester

Outstanding service from the staff. The was very clean and the amenities were great. The hotel was right on Tumon Bay…beautiful sunsets. Excellent breakfast buffet in the morning. I really liked the infinity pool that overlooked Tumon Bay.

Partner

8/10

Excellent

11 Jul 2026

Kailey

The room was clean the shower had a little mold but, to be expected, the staff was really nice and the view was lovely

Family_with_children

10/10

Exceptional

11 Jul 2026

Gerren

Despite not having power the facility was running good compared to other hotels that I’ve stayed with similiar circumstances.

4/10

Poor

06 Jul 2026

Angela Ding

We stayed in Crowne Plaza for 5 days then switched to Lotte Guam. We have to say Lotte has lots of room to improve their service.
1. Front desk staff told us there is an ice bucket in our room, however we did not see it.
2. Breakfast selections are poor.
3. There is no any signs in the room that call locally will charge a fee. When we check out, they charged us 0.75/minute.
4. If you lose your towel card or room cards, you will get charged (thank God! we didn't lose any of the cards)
Overall, we do not recommend this hotel to our friends and family.

Family

10/10

Exceptional

27 Jun 2026

Faye

Amazing property, clean and comfortable!! Staff was amazing during our whole stay, thank you!!

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Dominick

This hotel was overall good experience. The ocean view was very good. The bed was comfortable. Shower had good water pressure and the room also had a large tub. Was some bird waste on the balcony. The elevators go to there destination quickly. Staff was great. Starbucks and Bar on property. Many good pools and gym for guests. Love the aesthetic art near the beach.

Self

8/10

Excellent

11 Jun 2026

Tamara

We love staying at the Lotte. The beach access/area is a little more private than other parts of Tumon beach. The room is spacious; the bathroom is large with great lighting options. The balcony door for our room was extremely hard to open and close this stay. Our room also had issued staying cold/getting cold if you opened either the hotel door or balcony door for too long.
The Beng Teng Spa is our favorite on island. We book massages whether we are staying there or not.

If your room is located in the tower/beach view balcony then the parking is a little annoying. There IS a parking lot at the bottom of you side of the hotel however the \"Staff Door\" can be locked at inconvenient times even though all the guests were using it to get in and out. The parking located at the main entrance is VERY small/limited and the parking across the street is far enough. Having to park on your side of the hotel and still having to walk around to the main entrance is an oversight we hope to see remedied on our next visit.

We had special offers during this stay. Free bottle of wine and free beers and cocktails at the pool after 8 or 830pm and it was adults only during that time.

Overall we would still choose to stay at the Lotte. The amenities make up for the quirks we dont care for as much.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Jolynn

Rooms were well maintained and spacious. Room amenities had everything needed for a comfortable stay.

Self

8/10

Excellent

19 May 2026

Derek

The gentleman at check in was great. The female at checkout was terrible.

8/10

Excellent

01 May 2026

sunki

Family friendly

Friends_and_family Family

4/10

Poor

25 Apr 2026

Shonna

Inconvenient. We can’t snack nor drink anything by the pool even if we rented two
Rooms. We were told not even if we bought it
From the coffee shop there, it had to be by the pool bar which didn’t open until 12pm and we were there since 9. We had young children hungry from swimming and the sun.

Friends_and_family Family

4/10

Poor

19 Apr 2026

Krystal

Post storm staff failed to inform a.c wasn't working well, room was warm and smelled of mold.

Room is dated and needs an upgrade as well as the bathroom. Additionally the towels and bath robes aren't soft at all.

The Fitness center has old equipment and most weren't working well. The weights were dirty and there were no available paper towels or disinfectant to clean equipment before and after use.

Staff were nice unfortunately it doesn't compensate for the property needing improvements.

Family_with_children

10/10

Exceptional

18 Apr 2026

Youngji

After typhoon, the hotel was relying on emergency generator

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Leslie

I stayed here for a few days this time, though I’ve been to this hotel multiple times and I keep coming back. The hotel is beautiful, clean, and well equipped, the rooms are comfortable and have fantastic views, and the breakfast buffet has a huge variety of options. But my favorite thing is the infinity pool overlooking beautiful Tumon bay.

Self

8/10

Excellent

31 Mar 2026

Bryan Todd

The entire resort is dated and could use a serious refresh. The furniture is worn out inside and out. The beach amenities are old, falling apart, and lacking. However, it is a nice stay, in a close location to downtown, and all the staff are great!

Family

10/10

Exceptional

26 Mar 2026

Taeshik

Clean room/beach view

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Brian

Excellent in all ways and very competitively priced. 100% of employees are exceptional. Customer base is 95% Korean and inspirationally pleasant including many very young children who were all also inspirational. Beautiful location accessible to all necessary locations and services. NEVER use a Guam Taxi, and save 30% to 40% in comparison to cabs by downloading the “STROLL GUAM” app before arriving. It is owned by Hertz and is flawless.

Self

10/10

Exceptional

23 Feb 2026

CHEN

Everything is good. Will come back.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

KEUNSOO

Good view, clean room, and nice pool.

10/10

Exceptional

22 Jan 2026

Becky Cruz

The ocean view rooms were clean, spacious, and beautiful; the staff were very friendly. The hotel premise was also clean and very nice. We used the swimming pools (including the children's pool) and enjoyed the children's playland (you will need to pay by the hour; it's not owned by the hotel). The breakfast buffet was delicious. Parking was available at all times even when there was a weekend event.

The only downside was the delayed check in for one of our rooms (we had 3 room reservations). We were told that we could check in at 3 pm; our room was available about an hour later.

All in all, the customer service of all the staff was excellent. They were really generous and welcoming. I highly recommend staying here.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Sheri

Clean room, friendly and helpful staff, and close to restaurants and shopping.

Leisure Partner

8/10

Excellent

07 Jan 2026

Tara

Decent, clean. Buffet was so-so, just not worth what was charged

10/10

Exceptional

02 Dec 2025

TAEJEONG

Everything was completely satisfying.

Friends_and_family Family

8/10

Excellent

21 Nov 2025

Angela

Tower building only had 1 working elevator

Business Self

10/10

Exceptional

17 Nov 2025

Angela

Food & service was excellent!

Business Self

10/10

Exceptional

16 Nov 2025

Chang-Hao

Excellent

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Tomer

The view of the pool and ocean was fantastic. The pool area is amazing. The room itself was a bit outdated, the door to the balcony was hard to open and the toilet had some problems

Leisure Partner

4/10

Poor

12 Oct 2025

joseph

For the price, i wasnt impressed. I had to wait 45 minutes after my check-in time because my room wasnt ready. The internet was good, but the TV was small.

Leisure Family

10/10

Exceptional

05 Oct 2025

antonia

Nice very friendly

Leisure Self

10/10

Exceptional

09 Sep 2025

Nathan

Outstanding

Outstanding

Self

10/10

Exceptional

13 Aug 2025

Dalton

Very relaxing environment.

Leisure Friends

6/10

Pleasant

21 Jul 2025

Jose

Strong smell of urine fronting the hotel from homeless people in the area which could have been easily flushed daily by hotel but was not. Not a pleasant first impression.

8/10

Excellent

20 Jul 2025

Marielle

Everything was great but the shower did not have hot water.

Leisure Family

6/10

Pleasant

13 May 2025

Min A

A bit outdated

Business_and_leisure Self

10/10

Exceptional

02 May 2025

Yuna

아이와 함께하는 여행으로 더할나위없이 좋았습니다. 프론트에 한국인 직원분이 계셔서 요청드릴때 넘 편하고 응대도 친절해서 정말 좋았습니다.

Friends_and_family Family

10/10

Exceptional

28 Apr 2025

Ramona

We enjoyed our stay

Business_and_leisure

8/10

Excellent

28 Apr 2025

Romulus

Good

Leisure Partner

10/10

Exceptional

25 Apr 2025

Rodney

I love the location, the property and the staff were awesome. Good food, room rates are good we can walk everywhere cause everything is near. Parking was okay, cause we have to park across the street from the hotel so it’s kind of risky especially at night, there are risky drivers around the island so you’ll never know.

Leisure Family

10/10

Exceptional

20 Apr 2025

arion

.

10/10

Exceptional

20 Apr 2025

Brittney

Great breakfast and friendly staff!

4/10

Poor

20 Apr 2025

Christopher

Stains on furniture cushions. Trash on bathroom floor. Stains on bathrobe and towels. Internet was bad.

Business

10/10

Exceptional

19 Apr 2025

Verified traveler

Experience was amazing.

Self

10/10

Exceptional

24 Mar 2025

John

Clean and quiet, even with as many people there. Nice pool and easy beach access.

Leisure Family

10/10

Exceptional

15 Feb 2025

Christopher

Clean and beautiful iew

Leisure Partner

6/10

Pleasant

24 Jan 2025

Eva L Estrada

Room 812

It was a good experience, not too bad for an older hotel stay. Kids loved the pool. However the room 812, we stayed in smelled like a sewer. Every time the vent went on, it stunk. Since we only stayed a night, I decided to endure it. We did check out early at 9:30AM because the smell was so bad and unbearable for my family and I.

Friends_and_family Family

6/10

Pleasant

19 Jan 2025

Sharon

Staff were friendly and rooms were clean. First time staying at this hotel. We couldn’t figure out how to use the hot water until the next morning. We had AC troubles with the AC cause the room was hot (21C and tried to lower it). Staff came by to assist but the room was still hot throughout the night and we didn’t bother to call anymore. Apparently, if you increase the number on the thermo stat, the room gets colder. Only found that out the next morning when we checked out.

Leisure Family

8/10

Excellent

01 Jan 2025

Loretta

TVs were quite small. They did not have any USB outlets. The hotel amenities were dated.

Leisure Family

10/10

Exceptional

09 Dec 2024

Aubrienne

Quick and smooth check in and check out process. All the staff were friendly and welcoming. The room was so great! Loved the kitchenette! Will definitely book this stay again!

Leisure Family_with_children

8/10

Excellent

30 Nov 2024

Loremel

Great place to stay. One of the newer hotels if I’m not mistaken. The flushing system in the bathroom can be stronger and I hope the ladies in charge of the restaurant get some customer service training, but otherwise, I’ll definitely stay here again.

Leisure Self

6/10

Pleasant

04 Nov 2024

Verified traveler

The room was fine but quite smelly but the employees were so kind.

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

Gregory

Everything was perfect

Leisure Family_with_children

10/10

Exceptional

29 Sep 2024

Samuel

Beautiful location in Tumon. Very clean hotel with friendly staff.

Leisure Family

6/10

Pleasant

03 Sep 2024

Hanna

I stayed three days in family suite. The property cleanness was very poor but staff and location was good.

10/10

Exceptional

31 Aug 2024

ROY

Great location beachfront best location on Guam.

Business_and_leisure Self

8/10

Excellent

25 Jun 2024

Lynette

Very convenient and clean

Leisure Family_with_children

6/10

Pleasant

22 Jun 2024

SUN YOUNG

All furnitures are very old. I dont expext it. However room condition is clean

Leisure Family

10/10

Exceptional

21 Jun 2024

Shawn

Liked it

8/10

Excellent

30 May 2024

Aleah Ashea

Our overall stay was enjoyable as we were there to attend an event. The staff at the event were really good and fast but I think that 2 or 3 more should have been staffed for more ease for the size of the event. The breakfast buffet at La Seine was really good. However, the place was obviously in need of some major renovation in the rooms. I had
booked the family suite and some of the wooden furniture did need some replacing but our suite was clean & the beds were comfy. Only one of the AC vent grill seemed to have been missed during cleaning but it wasn't dark & dusty, just obviously looked different from the rest with newly settled dust. There was a slight sewage smell in the walkway to our room but thankfully, was not in our room itself (others in our group were not as lucky & had to change rooms). The pool opens at 9AM & the pool bar opens at 12PM, both should be open earlier as it would help guests make the most of their stay as having to get food/drinks from the Lounge/Deli was not convenient when already at the pool. Also, the manual way of receiving pool towels & wristbands should be updated.. Its not convenient if a guest forgets their card & is in the farther tower and has to go back for it.. Also, it would have been nice if I was given the option to choose between red or white wine for my complimentary bottle for my suite. It was not our first time staying at this hotel & we would still definitely go back again.

Leisure Family_with_children

10/10

Exceptional

12 May 2024

Maureen Ann C

I had oceanview and really enjoyed the view. Room was clean.
Need a microwave in the room.

Leisure Self

8/10

Excellent

28 Apr 2024

Stephanie

VIP benefits weren’t received. Towels that were given were dirty, bench and headboard were torn, rain shower handle missing so couldn’t use rain shower head.

Leisure Family_with_children

8/10

Excellent

13 Apr 2024

Catherine

Beautiful view and beach! Very friendly staff; nice bed and sheets; cold aircon, but a little loud; clean; good room set-up for family - good value. I would return.

Leisure Family

6/10

Pleasant

21 Jan 2024

Irene

Reported that the tv sound system was very distorted with very loud noise. Very inconvinent for the playoof games were being play

Business_and_leisure Family

10/10

Exceptional

17 Dec 2023

Alejandro

Everything was great

Leisure Partner

10/10

Exceptional

10 Dec 2023

Alexis

The housekeeping and porter staff were all excellent. They very polite and smiled at me...few people do that at our local hotels. I am local. That matters a lot. We also had our Public Health Party on December 9th...excellent!

Thank you.

Business_and_leisure Friends

10/10

Exceptional

16 Oct 2023

Michael

Nice ocean view.

Leisure Partner

10/10

Exceptional

02 Oct 2023

Kyusun

Mostly, friendly and convenient at the hotel. But, aftermath of typhoon hit Guam show.

Leisure Partner

8/10

Excellent

23 Sep 2023

Colasita

Very friendly staff… nice and convenient for guests

10/10

Exceptional

18 Sep 2023

Pam

Wonderful staff and beautiful views.

Friends_and_family Family

8/10

Excellent

17 Sep 2023

Dongkwan

beach front access! amazing!
kids / baby themed rooms!

what i didn't like is how access to the pool and beach is so difficult (can't use the entry on our side of the building and it has no instructions). the rooms were out dated and bugs all over the floors, lighting kept on going out showing signs of wear, shower room seemed like an old massage parlor.

Leisure Family_with_children

6/10

Pleasant

03 Sep 2023

Jolene

None

10/10

Exceptional

25 Jul 2023

Michael

Nice room, beautiful view

Leisure Partner

2/10

Poor

23 Jul 2023

MORINA

Rooms were hot, we had an event in the ballroom the ac wasn’t working 😡 also area where the food setup the ac wasn’t working.

Leisure Family

10/10

Exceptional

18 Jul 2023

Cara

Love this hotel so much that I’m writing this review TWICE! We were upgraded to an ocean view room and the wine was set up so nicely AND THE SMELL WAS SO GOOD! Can’t express how much we love this hotel!💙

Leisure Family_with_children

10/10

Exceptional

25 Jun 2023

Brian

In good condition considering it's a month after a major typhoon

Leisure Family

10/10

Exceptional

24 Jun 2023

Cara

I loved it!

Leisure Partner

8/10

Excellent

18 Jun 2023

John

The pool was under renovation not available. The typoon damaged the poolside but,overall is satisfying

Family_with_children

6/10

Pleasant

13 Jun 2023

John Nestler

The F&B staff were a little rude when asking for ice. The one by the tower was broken, we were advised to check with the cafe. The hotel failed to mention basic instructions when getting ice.

8/10

Excellent

26 Dec 2022

Cheryl

Liked the opportunity for the family suite, could have had more seating in the living area and more comfortable seating.

Leisure Family

4/10

Poor

18 Dec 2022

Arvil Ann

AC doesnt keep the room cold enough even after changing the settings, cockroach found in chairs inside the cabana.

Leisure Family

2/10

Poor

17 Dec 2022

Haerry

Run down and subpar (terribly misleading)

The Island wing is terribly run down. The bathroom ceiling was falling apart, furniture was old, vanity sink was cracked, light bulbs in the living room were blinking. Overall I would never call it 4-5 star hotel. It was poorly maintained and the service was very slow. I booked this place because my experience at Lotte hotels at different locations were good. This was seriously misleading. I booked this place because this hotel had VIP access for Hotels.com gold members. The service and room conditions were subpar. The room was old poorly maintained run down. Terrible. I NEVER EVER would stay here at this price. I would have paid more to stay at a better place. I heard The Tower wing is better condition. Their advertisement is Terribly misleading.

Friends_and_family Family

6/10

Pleasant

13 Dec 2022

Verified traveler

A good welcome wine for the VIP access hotel. The quality looks not a cheap one.

Leisure Family

10/10

Exceptional

02 Dec 2022

Barbara

Front desk was so helpful, the rooms were clean and the amenities were great. Will definitely come back.

Leisure Family

8/10

Excellent

14 Jun 2022

DONGMIN

Bathroom is too old.

Leisure Family

10/10

Exceptional

07 Mar 2022

Julian

It was more than I hope it would be in a good way. The room and the view were outstanding. Couldn't be any happier.

Leisure Friends

8/10

Excellent

04 Mar 2022

Ginger

The VIEWs

Excellent views!

Friends_and_family Friends

8/10

Excellent

04 Mar 2022

Hyunji

Compare with pictures, more old furnitures had.
But it has nice ocean views

Business

8/10

Excellent

26 Jan 2022

Joshua

Comfortable

Did an overnight transit. Was clean and comfortable. AC's were a little difficult to control. Japanese-style shower was nice. Did not get to enjoy view or amenities as we had to leave early morning for flight. Airport shuttle available but pricey. Hotel deli closed early due to lack of people staying at hotel during these times.

Friends_and_family Family

10/10

Exceptional

19 Nov 2021

Rachel

I liked everything. I was close to the places I wanted to go to by walking distance.

Business_and_leisure Self

10/10

Exceptional

09 Oct 2021

Christopher

Island escape

Great balcony views and infinity pool.

Partner

8/10

Excellent

16 Aug 2021

Verified traveler

Meh, they could do better for the price

While i was staying in one of the two rooms i purchased that was decent and clean; the others in the other room said it wasn't good. I was told about the carpet being messed up and a bunch of rust in the bathroom. They seemed to have a different experience when i thought all rooms was supposed to be the same. We also didn't have enough cups with all of us together. We all agreed too that hours for different things were stupid. How are you gonna have a pool only open from 2-8pm and on certain days of the week? The other hotel next to us had people all day and night in the pool everyday, and their pool had fancy lights too. Next time i most likely will stay somewhere else bc of these stupid hours and my friends complaining about their room.

Friends_and_family Friends

10/10

Exceptional

25 Jul 2021

Verified traveler

Kimberly at the front desk was the best! She saved our stay since the room was not ready for a few hours after we got there. Food was amazing, pool was nice. The jacuzzi was luke warm which shouldn’t be a problem since it’s normally hot out, but during rainy season, warm water is needed.

Leisure Family

6/10

Pleasant

23 Jul 2021

Verified traveler

The water temperature in the shower kept switching from extremely hot to extremely cold and back even though it was set for a certain temperature.

The TV in the room wasn’t working.

The pool floor was rough and had scrapped our feet. The main pool was closed, it was green but the kids pool was open and the green water from the main pool was still seeping into the kids pool.

The hotel policy doesn’t allow outside food into the pool area. The pool bar staff said I could purchase items from their deli in the lobby since the pool bar had limited items. When I had brought drinks down to the pool, the hotel staff had loudly approached me for the items I had bought from their deli in the lobby that other guests were looking. I had to explain to the staff that I was told it was ok to do so since it wasn’t considered outside food as it was purchased from their establishment. He still continued to argue with me until I told him to take it up with the pool bar staff. Everyone else was nice and professional.

Leisure Family

8/10

Excellent

16 Jul 2021

Verified traveler

Staff was very accommodating especially towards any inconvenience we experienced while there. The only thing that was upsetting was we had this free coupon to use at The Cabane by the pool side but the lifeguard told us we can only use it on weekends. We did not have a chance to use it as we werent staying thru the weekend. As we were checking out, we saw that people were using the Cabane and it wasn't a weekend. That was the only disappointing thing.

Leisure Partner

10/10

Exceptional

11 Apr 2021

Verified traveler

Nice clean and quiet, respectful staff. I will definitely stay here again.

Friends_and_family Family_with_children

6/10

Pleasant

14 Feb 2021

Verified traveler

This was my first time staying at Lotte... and I should’ve stayed somewhere else. It was not worth the amount of money I spent for one night alone. I expected Lotte to be a better stay than the many hotels I’ve been to on Guam. I actually canceled my stay with Sheraton and switched to Lotte last minute, which I absolutely regret doing.
I strongly suggest Westin or Sheraton if you want your expectations met. I’ve stayed at Sheraton before for less than the price of this room and they did not have the issues Lotte had.
The infrastructure of the bathroom needs to be redone; the sink spattered water all over me when I turned the water on, so I had to change my outfit. The shower head had lime scale deposits, so I opted for the bathtub. The bathroom doesn’t have a door, it has a closet-like partition and does not lock. I went looking around for an ice machine and one of the front desk people led me the wrong way, so I had to ask someone else. The lamps and tables had dust on them. The thermostat in the room kept resetting itself, so the room stayed warmer than I needed it to be.
I’ve definitely stayed in worse places, but at least the price for those places were justified. The most satisfying points of my stay had to be the view, the comfy bed, and the kind hotel staff.
However, I will never stay at Lotte again. I usually do not post bad reviews, but I think sharing my experience will keep others from making the same mistake.
Expensive does not mean better quality!!!

Leisure Family

10/10

Exceptional

12 Feb 2021

Verified traveler

Good place to take a rest.
I prefer the club room.

Leisure Family_with_children

10/10

Exceptional

07 Feb 2021

Verified traveler

Excellent service and cleanliness! We really enjoyed the beach and touring the huge hotel. I recommend this to others looking for a night to unwind.❤️

Leisure Family

10/10

Exceptional

07 Feb 2021

Verified traveler

The hotel staff are very courteous and the hotel is very clean.

Leisure Partner

10/10

Exceptional

19 Mar 2020

Jas

Amazing !! Loved waking up to it in the morning with a cup of coffee