Pacific Islands Club

Guam , Guam
Guam, 210 San Vitores Road Tamuning96911 Guam Cityguam
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100 reviews shown

4/10

Poor

05 Jan 2026

Natdanai

I was shocked by the state of this hotel. The room cleanliness was lacking (stained towels, dirty bath mats), and service was non-existent—requests for basic items like tissues were ignored.

The outdoor facilities are in even worse shape. The kayak area looked abandoned; there was no staff, unusable boats were cluttering the water away from the platform, and the canal water was filthy and rotting. The entire property feels old and poorly managed.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Tyler

Room was clean. Check in & check out went smoothly

6/10

Pleasant

30 Dec 2025

Nancy

The TV never worked, the phone quit working, they didnt clean our room for 2 days, but there was plenty of fun swimming and water activities and the shows were great.

Leisure Partner

8/10

Excellent

29 Dec 2025

Valerie

The water park and beach sports are why we stay at the PIC. My kids really loved it. We knew going in that it wasn’t going to be a luxury hotel with five star service, however I was still amazed at the level of difference between PIC and a luxury hotel. Perhaps it’s cultural difference, but in every other country that has a bellperson, that role brings luggages to your room. At the PIC, they were surprised that I expected them to. Also, there’s no longer anyone manning the lagoon for kayaks. Guests have to retrieve their own kayaks so rude guests can just jump the queue if they happen to be standing where guests done kayaking decide to leave their kayak. There is, however, enough staff to man the guardhouse to ensure guests are wearing their bracelets even if they are completely not dressed for water activity as my MIL just wanted to watch her grandchildren play for a bit. And speaking of bracelets, they want you to wear it your whole stay, which we’ve done in the Caribbean, however, those resorts provide real bracelets, not paper ones that are supposed to be disposable, which is what we received from PIC.

There’s so much I didn’t like about this hotel, but I’ll be honest, nothing was such a deal breaker that I wouldn’t stay there again just cause my kids loved their pool and kayaking on the beach so much.

Leisure Family

8/10

Excellent

22 Nov 2025

Philip

Nice view and welcome feel from PIC staff but it was a journey to get to our room which was at Oceania B tower.

Leisure Family

4/10

Poor

26 Oct 2025

Imelda

Beds are not comfortable

8/10

Excellent

30 Sep 2025

Matthew P

It was a fine hotel but we had to go through a ton of trouble to get our rooms cleaned and new towels. Like hours and constantly having to call the frontdesk.

We finally just started throwing all of our towels in the hallway and they were fine with that, they stayed there for a while.

Leisure Family

8/10

Excellent

01 Sep 2025

Dennis

Shops nearby is a plus.

Leisure Family_with_children

8/10

Excellent

01 Sep 2025

Ren April

The water park for my toddler was great

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Joselita

Amazing hotel

Amazing stay! Room had the most amazing view

Self

2/10

Poor

10 Aug 2025

Samuel

To old

Business Self

6/10

Pleasant

09 Aug 2025

Anastasha

Great if you have a family of kids. Water park is amazing. Had to call front desk a few times to request towels. Bathroom shower had empty shower dispensers, the shower head also was oddly low. No iron in rooms. Everything else was nice even the buffet.

Leisure Family_with_children

6/10

Pleasant

03 Aug 2025

Armando

Room weren’t properly clean, saw bugs in the bed sheets. Lamps weren’t working. Made a complaint to the front desk about the issue. The front desk manager move me and my wife to a better room. This should not happen when we check in the room

Leisure Family

8/10

Excellent

22 Jul 2025

Rowena

Nice waterpark

Leisure Family

4/10

Poor

15 Jul 2025

Aaron

Hotel staff were not very helpful and delayed check in

Leisure Family

2/10

Poor

23 Jun 2025

Jihee

👎👎👎👎👎👎👎

This resort treats its guests like suckers. Dangerous, hard balls are floating everywhere in the pool, and adults are throwing them around wherever they want, even in areas with many children, without any staff intervention. If you get hit by a ball, they just send you to the hospital with their insurance, and you're told to pay for your own medication. The room condition is the worst, and cleaning is so shoddy that there's still trash on the floor even after it's supposedly cleaned. The new towels they brought had bloodstains on them. I was horrified to see clumps of hair on the floor as soon as I entered the room. The food was tasteless, and the dishes were dirty. This is the worst resort that treats its guests like suckers. I never want to go back.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Matthew

Amazing place to bring your kids for fun adventurous activities.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Seanice Audrey

I love all the amenities in this place, the swimming pools, the slides, the putt putt golf, archery, kayaking, the botanical garden. Even had the chance to watch the circus show at 730pm. My husband and I stayed for 3days and 2 nights and tried all of those things. I highly recommend this place for people with kids, they will definitely have fun! There’s also a restaurant that’s called Sunset BBQ that you can make a reservation and grill some food while watching the sunset (we didnt have a chance to try that, but if we come back, we’ll definitely try it) the rooms are just okay, nothing special. But we did stay on the standard room in Oceana A, can’t say the same about the other part of PIC.

Leisure Partner

8/10

Excellent

16 May 2025

Francine

Great waterpark and friendly club mates

Leisure Family

10/10

Exceptional

10 May 2025

Jamison K

This is a very family oriented hotel which is phenomenal for all ages.

Leisure Family

10/10

Exceptional

18 Apr 2025

Nicole

8/10

Excellent

15 Apr 2025

Matthew

Great location and nice clean room. Front dest receptionists were very friendly and informative. Beds are pretty small, however. Isnt convenient for larger couples sharing a bed.

Leisure Family

10/10

Exceptional

11 Apr 2025

Joseph

Family

Awesome for kids

Friends_and_family Family

10/10

Exceptional

29 Mar 2025

Katelynn

It was my first time in Guam and I can’t say enough good things about Pacific

8/10

Excellent

28 Mar 2025

Hye

Love the beach activities, circus, and swimming pools. Hopefully bathroom could remodel(at least the shower).

Leisure Family

6/10

Pleasant

26 Mar 2025

Barry

Check in process sucks

Beautiful view. No early check in allowed and rooms not available at 3 which is the allowed check in time. Other than, hotel is outdated and old. Water park and pool area is nice.

Self

6/10

Pleasant

23 Mar 2025

Meeh

I know i booked and requested joining rooms. But it couldn't have been the only joining rooms. The rooms was for my Kids, myself and husband. It was ridiculously so far, literally the last rooms(0421-0422). Hallway didnt split it was just one hallway.

8/10

Excellent

19 Mar 2025

Hon Fai

Gold pass plan is worth to get.

10/10

Exceptional

20 Feb 2025

JI HUN

pic thums up

great place , friendly staff, nice beach, many acivities

8/10

Excellent

13 Feb 2025

Verified traveler

너무 낡은시설과 액티비티 할때 지겨워하는 직원들이 있어 다소 불쾌할때도 있었지만

여전히 아이들의 영원한 천국 PIC,
방 컨디션도 낡고 침대도 낡았지만
수영장에서 종일 노느라 다들 잘자고 잘먹고
좋았습니다.

Friends_and_family Family

6/10

Pleasant

01 Feb 2025

Verified traveler

unpleasant stay

My kids got stomach flu after they had a hotdog at the pool bar.

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

hyogil

Club mates are amazingly friendly. My 2 boys, 8 & 5 yo fully enjoyed PIC and kids club. It is the old resort but it didnt bother us. Food was okay too.

Friends_and_family Family

6/10

Pleasant

26 Jan 2025

Daniel

Great pool for kids but old and foods are not recommended.

Leisure Family_with_children

8/10

Excellent

24 Jan 2025

suhyun

For family place

It’s very good for family trip

Friends_and_family Family

10/10

Exceptional

19 Jan 2025

Verified traveler

amazing. But there are some ants.

Friends_and_family Family

6/10

Pleasant

11 Jan 2025

Kazuto

none

10/10

Exceptional

01 Jan 2025

Gaelle Vincente Paulette

It’s a perfect place to stay with children. Staff are nice and helpful. The property is a bit old but clean and well maintained.
There were many options for meals in the hotel or around at walking dictance.
Also possible to walk to Kmart.

Leisure Family

6/10

Pleasant

23 Dec 2024

Mary Al

Room is big but old. Waterpark is nice.

10/10

Exceptional

19 Nov 2024

Verified traveler

The whole family had a fantastic time. Yep the hotel is old but the pools and water park are well maintained and they’re basically the star of the hotel. Kids have an amazing time at the water park. We had satisfactory meals at the hotel’s restaurants as well though we only got daily breakfast and went to the Japanese ramen restaurant on site for dinner one night. All round good.

Now the hotel is clearly old, but it looks like efforts have been made to maintain it. We got the cheapest room standard oceana A and it was comfortable, what matters the most the strong air conditioning and the soft beds - they get right. They also show attentiveness to the needs of guests. There is a drying rack for you to dry your clothes in every room, they know you’ll need it as a beach resort where almost all the guests would have spent time in the ocean or pool.

Leisure Family

8/10

Excellent

29 Oct 2024

Joo Young

Water park is really good.
My boys were so excited to play there.
But I am somewhat dissatisfied with the restaurants that can be used with the Gold Card. I think Hanagi and Hokkaido should improve the quality of their food. In order to increase the potential customers of PIC in the future...

Friends_and_family Family

4/10

Poor

04 Sep 2024

Kana

日本語と英語両方です
The only good thing was the pool. The room was very old so the front wall of the bathtub fell out while we were using it, 2 huge roaches came out from the bathroom…
Also the staff are very slow to come around to fix those problems.
We heard a beeping sound when we first got to the room which was the alarm from the upstairs. We called the front in the morning and left a note but no one came until we called them again in the evening.
I would recommend to stay somewhere else and pay to use for the pool only.
良いのはプールだけです。
部屋はすごく古くて、お風呂の前の蓋は外れるは、ゴキブリは出てくるで最悪でした。
そしてそれに対応するスタッフもなかなか来ない。
初日、上の部屋のアラームが止まってなくてフロントに電話したのに誰も来ず、夕方にまたキレ気味に電話してようやく来ました。
次は日系か新めのホテルにして、プールだけ利用しにこようと思います。

Leisure Family_with_children

6/10

Pleasant

01 Sep 2024

Dariel Jade

As far as the amenities such as the pool, it is great for families. However, I was not a fan of the room. The bed was very firm that I thought it was the box spring. Air condition worked well so that was fine. But the property seems to be very old. No microwave in the rooms. You will have to go all the way to the ground level or by an ice machine to heat up your food. If the oool is what you are looking for or any water activities, I would recommend. But not the room stay.

Leisure Family

4/10

Poor

30 Aug 2024

Jazel

We came home for a family funeral and opted to stay at PIC to try to relax at the waterpark. We weren’t able to use the waterpark until check-in at 3; understandable. Our room was located in the Ocean B tower. It’s the furthest away so it is a bit of a walk to get to the elevators. We were in a rush to get to the room so we can get ready for a family event. The shower head did not turn on and there was no hot water. We were twisting every knob/lever we could find. We called front desk from hotel phone, no answer; called again and let the phone ring and they finally answered, they said they would call engineering. An hour later, we called again and no answer using the hotel phone. We called from our cell phone, immediately answered. The front desk tried to help us to turn on shower head but what she described, our shower head was different. We couldn’t wait for engineering after 30 minutes as we had to leave. No one contacted us. We showered using a cup. The beds were hard and definitely not upgraded. We will get park passes only next time if that’s an option but I will not pay for a room here again.

Leisure Family_with_children

8/10

Excellent

16 Aug 2024

Hisanari

Close to airport; all activities contained within

2/10

Poor

15 Aug 2024

Fuyang

When we first got to the room, there were no shampoo and conditioner and body bath!!!!!!! And I got really bad bed bugs bite, like I said, the bites are terrible and all over my butt!! I never had any bed bug bite in my life but the hotel. Also the breakfast buffet was terrible and expensive. $31 per person and the food tasted really bad. I like their pool outside the hotel but that’s it. I don’t recommend this hotel if you worry about bed bugs bite.

10/10

Exceptional

12 Aug 2024

Ruben

I like it

Leisure Self

6/10

Pleasant

24 Jun 2024

ARISA

My daughter accidentally locked security box so I had to called them. And I waited for over 2h…
But my kids absolutely loved pool.

Leisure Family

6/10

Pleasant

22 Apr 2024

Victoria

Booked a weekend stay with my husband & two toodlers(2 & 4). Staff around the hotel were more welcoming & friendlier than the ones at the front desk/check-in counter. Our room was nice & clean with basic amenities. 3G cell data in the room & their WiFi is pretty much useless between 4pm - 6am. Kids enjoyed the pool of course, had to practically drag them out of it. Food was not that great, ordered takeouts instead. Coffee shop was decent. You have to walk a great deal to get to and from anywhere around the hotel pretty much, even the parking lot, didn’t really mind it though just felt bad for my poor kiddies.

Leisure Family_with_children

8/10

Excellent

16 Feb 2024

Hong

Breakfast menu wasn’t so great.

8/10

Excellent

24 Jan 2024

James

Always in need of more pillows & Towels

Leisure

8/10

Excellent

10 Dec 2023

Beng Kay

Staffs were friendly and helpful. What I didn’t like was the wifi internet. Although I was getting good wifi signal I can’t access the internet. Some other times it was good though.

Business_and_leisure Self

4/10

Poor

30 Nov 2023

MAYUMI

I was so scard of bugs（geko and cockroach）in a room.

Leisure Family_with_children

4/10

Poor

25 Nov 2023

Heather

The staff is super friendly and the hotel is decent as far as cleanliness and aesthetics go. But, they placed me in Building B which is the ghetto of PIC. Not only is it super far and confusing to get to and from, but the beds were so hard it felt like sleeping on the floor, and the view is not great. Zero cushion on the bed, both my daughter and I had a hard time falling asleep, my daughter gave up and slept on the couch.

I’ve stayed in Building A before the beds are better but it’s not amazing, but staying in the Main Tower is very nice. Beautiful view, comfortable beds, and nice amenities.

Leisure Family_with_children

4/10

Poor

07 Sep 2023

Hyo ju

If you go to oceana B and A you don’t need workout.
Property connection is very very poor

Leisure Family

4/10

Poor

19 Jul 2023

Yi Hsuan

Needs more brush up- good location but old.

This place needs more brush up, very slow responses, old, if not for the pool activities- i would have to skip this place. the room cards we got keeps malfunctioning- great location but the place is old. Staff had slow responses for sure. not a good experience, comfort and cleanliness needs to improved

Friends_and_family Family

4/10

Poor

08 Jul 2023

robert

Old facilities catering to Korean clientele. The television and food menu only in Korean.

6/10

Pleasant

27 Jun 2023

Setoguchi

There were not many activities available, and there was no explanation about what we could/couldn't access. For example, I wanted to ask about the Cultural Hut or the Kids Play Room and they said 'oh, those haven't been used since COVID'. It is all up on the website so I assumed we'd have more to do. There were also no options for moving around the island other than expensive taxis. I recommend getting a rental car if you stay in this hotel.

Leisure Family_with_children

8/10

Excellent

10 Mar 2026

Eriko

客室はオーシャンビューとプールも見えて気持ちよかったです。
ロイヤルタワーは古さはありつつ清潔で虫もほとんどいなくて快適でした。5歳児にはプールとアクティビティが最高で部屋と行き来がしやすいのも助かりました！

Family_with_children

8/10

Excellent

09 Mar 2026

Akira

ロイヤルルームに宿泊しました。朝も夜も食事がついていたりお部屋の設備もよかったりPIC利用3回目ですが今回が1番リラックスできました。部屋の空調から水が落ちてくる、タオル交換忘れられる、水が出なくなる、テレビのリモコンが作動しない、夜中のタクシー手配がうまくいかないなどアクシデントはありましたが次回もリピートしたいです

Family_with_children

6/10

Pleasant

06 Mar 2026

SAYAKA

ちゃんと部屋の掃除してくれてない
タオルも補充されてない
受付の愛想が悪かった

プールの監視員さんたちは
ノリノリで良い人ばっかりだった

Family_with_children

10/10

Exceptional

05 Mar 2026

Toshifumi

プールよかった。カヤック楽しかった

Family_with_children

8/10

Excellent

01 Mar 2026

NAMI

今回初めての滞在で口コミを見てロイヤルタワーに泊まりました。客室はとても綺麗で9階の部屋でしたがバルコニーから見えるプールと海が素晴らしかったです。

水漏れなども特になく、シャワーを壁側に向けて使えば全く問題はないように感じました。
ただ、日本のように浴室に乾燥設備がないのでいつも湿った感じにはなります。(が、全く問題ないレベル)

バスタブも広々としていて遊び疲れた体に沁みました。
スタッフも皆んなフレンドリーで4歳の子供もいましたが声をかけてもらって楽しく過ごすことができました。

Family_with_children

10/10

Exceptional

28 Feb 2026

Yamamoto

PICの中で遊ぶところがたくさんあり、家族には最高のホテルです！

スタッフの方もクラブメイツの方もみんな親切で、とても楽しい旅行になりました!!
またグアム行くならPICに行きたい‼️と思います😊
1日だけ謎にお湯が出なくなり、困りましたが、その旨を伝えたら直ぐに対応してくれました!!
家族での旅行ならPICオススメです！

Family_with_children

2/10

Poor

26 Feb 2026

daewoong

체크인도 30분정도 늦게 해서 레스토랑 예약도 놓치고 수영장도 미리 이용할수 없엇음..식당도 너무 맛없어서 골다패스가 아까웟다 로비도 너무 덥고 다시는 안감

Friends_and_family Family

8/10

Excellent

23 Feb 2026

ATSUKI

ウォシュレットが壊れていた。

Family_with_children

8/10

Excellent

23 Feb 2026

DAISUKE

概ねよかったがアメニティが充実してたらより良かった

Family_with_children

8/10

Excellent

21 Feb 2026

TORIYAMA

景色が良かった

Family_with_children

10/10

Exceptional

21 Feb 2026

INKYUNG

객실은 오래된점 감안하면 소소. 모든 직뭔은 직원 매우 친절하였고 편의시설 잘되ㅓ 있음.

Family_with_children

8/10

Excellent

21 Feb 2026

kenji

スタッフのサービスは良かったです。子連れでしたが、サーカスやディナーショーもあり、ホテルだけで一日中楽しめました。

Family_with_children

10/10

Exceptional

20 Feb 2026

jungmi

친절하고 좋았습니다. 다음에 또 가고 싶어요.

Friends_and_family Family

8/10

Excellent

19 Feb 2026

AKIYO

ホテルが大きいから、客室とロビーがとても遠く孫たちを連れて大変でしたか、眺めは良く、部屋はまあまあでした。ナイトショウも楽しかったです。

Family_with_children

6/10

Pleasant

14 Feb 2026

Arisa

スタッフの方々はとてもフレンドリーで、幼い娘にとても親切にしてくださいました。

客室については思ったより古いという印象を受け、またロビーから5分以上歩かないと部屋まで辿り着かないことは想定外でした。

ですがプールの充実度は高く、とても楽しい旅になりました。

Leisure Family_with_children

8/10

Excellent

05 Feb 2026

Lee

Perfect for families with small kids. Fantastic pool and friendly staff but the rooms are on the old side.

10/10

Exceptional

04 Feb 2026

Naoya

色々ありましたが丁寧にご対応いただき最高な日を過ごせました

Leisure Family

10/10

Exceptional

31 Jan 2026

Mari

良かった

Leisure Family_with_children

8/10

Excellent

29 Jan 2026

TOMOKO

客室は綺麗でした、タオルも毎日変えてくれました。
廊下でどのスタッフとすれ違っても、笑顔で挨拶してくれるので、とても嬉しかったです！

Leisure Family_with_children

8/10

Excellent

28 Jan 2026

SATOMI

古めの施設ではあったものの、プールの多さやアクティビティの充実で楽しく過ごせました！

Leisure Family_with_children

6/10

Pleasant

26 Jan 2026

TOMIAKI

朝食しか食べてませんが、品目はそこそが有りますが、毎朝憂鬱でした。
価格の割に、食べたのは焼きサバ、納豆、カレー、焼きそばだけ。南国フルーツは無く、青メロン食べたかったのですが、無くなっており食事中に追加されなかった。
10ケ月前の予約でしたが、休みの施設やアトラク
ションがあり残念。

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

wakihiro

客室はもちろん素晴らしく清潔でスタッフ達も非常に感じが良く、子供達も妻も大満足だった！
グアムへ行く際はまた必ず行くだろう！

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

SAYURI

プールも楽しめるし、海も近いのが良かった

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

EUN HEE

객실은 조금 오래되긴했지만 아이들 놀기에는 딱입니다 서커스도 재밌고

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

kayoko

プールが最高でした

8/10

Excellent

17 Jan 2026

Masami

アクティビティが無料であることは喜ばしいのですが、朝食バイキングのクォリティをあげた方が良い

8/10

Excellent

17 Jan 2026

SEWON

노후화 되가는 객실이 예전의 PIC가 아님

Friends_and_family Family

8/10

Excellent

16 Jan 2026

Yoko

施設の古さは否めませんが清潔でした。フロントスタッフの方たちはおしゃべりをしていて愛想も良くありませんでしたがプールやビーチに居るスタッフたちは、たくさん声をかけてくれて雰囲気が良かったです。楽しみながら仕事をしていて私たちも一緒に楽しめました。
イパオビーチは水の透明感が素晴らしく魚たちがたくさん居てシュノーケルだけで十分に楽しめ、向かいにはABCストア、徒歩圏内にKマートがあり立地は最高。夜歩いて買い物に出かけている方たちもたくさん居て周りの治安もとても良かった

Leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Taisuke

プールが大きくて子どもと楽しめました。

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

HanTeo

좋았습니다

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Tetsu

素晴らしいスタッフ

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

KODAI

楽しく過ごせた

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

MIYUKI

6泊の滞在でした。スタッフはとてもフレンドリー。客室はロイヤルデラックスルームの14階。
日本のホテルレベルの清潔までとはいきませんが満足できる範囲でした。設備は各階にウォーターサーバーと氷マシーンがありました。
日本とは違い物価が高いためウォーターボトルを持参されることをお勧めします。
また、小さい子供と一緒であればまた宿泊したいホテルです。

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Naoko

スタッフは優しい

10/10

Exceptional

08 Jan 2026

Kanako

客室は綺麗です。アメニティがないので持参した方がいいです

Leisure Family_with_children

10/10

Exceptional

07 Jan 2026

GUKJIN

Super friendly services. Great place to visit if you have kids

Friends_and_family Family

8/10

Excellent

05 Jan 2026

IWATA

フロントスタッフが少数精鋭な感じで忙しいそうでしたが、気持ち良い対応をしてくれました。
金庫が使えなかったり、ベランダに出る窓が開かないなどありましたが、
お願いしたら対応してくれるので何も問題はありませんでした

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Arai

1歳２歳の子どもと遊びに行きました。１日中プールで遊べます。ビーチもすぐに行けるし最高のロケーションでした。ただ、宿泊したフロアのエアコンが壊れていて暑かった。部屋はエアコンがよく効いて快適でした。

4/10

Poor

03 Jan 2026

Ayumi

そもそもPICを利用する目的はプールです。
最近は（と言ってもここ数年ですが）韓国人観光客がとても多く、共有スペースでの過ごし方やプールでルールを守らない行動が目につきました。これについては、ホテル側がどうこうできる問題ではないですが、いささか行きすぎた面は多々ありました。
客室内は清掃が行き届いていないように感じました。清掃員は人が足らないのか休息もなく頑張っていると話していました。バスタオルやフェイスタオルを変えてほしくても洗濯乾燥が間に合っていないようで人数分もらえないこともしばしばありました。
また、フロントも人が足らず待ち時間も長かったです。フロントから部屋まで一番遠いところの部屋で鍵が読み込まなくなり往復するのも大変でした。
アメニティも以前は歯ブラシやボトルの水などありましたが、環境に配慮してなくなってました。日本人にとってはあまりサービスが行き届かないのかな？と思うホテルです。

Leisure Family

10/10

Exceptional

03 Jan 2026

Yumiko

娘が怪我したのですが、親切丁寧に対応いただきました！ありがとうございます！

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Shuji

チェックインに時間が掛かりすぎる
朝食にサラダと果物が少な過ぎる

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Ayaka

家族５人での年末年始の旅行にPICを選びました。
結論から言うと星4.5です。
ダメな点は
①朝食が毎朝一緒でおいしくない。
②ルームサービスが言わないとこない。
あとはいいことしかありませんでした。プールは大満足。子供が一日中遊んで大喜びでした。他のアクティビティもすべて無料で使用できるので助かりました。
ビーチも目の前にあるので最高です。シュノーケル等無料でレンタルできるのもありがたかったです。
宿泊はロイヤルクラブでの宿泊でしたので、ロイヤルラウンジを利用することで混むことなくチェックイン、チェックアウトできました。また、予約等するときにも便利でした。また、カウントダウンパーティも最高でした。カウントダウン後の花火が想像以上のものでした。ビーチから数百メートルの位置から上がる花火は迫力あるものでした。あんなに近くからあがる花火は初めてでした。最高の旅行となりました。また家族でGuamに行くならPICに泊まります。

Leisure Family

6/10

Pleasant

02 Jan 2026

Moribe

New year イベントの花火が良かった。
スタッフも気さくで良い。
ビュッフェは美味しくない。
次回はゴールドカードじゃなくても良いかな。
プールなどのアクティビティは良かった。

Leisure Family