Name: Pacific Islands Club
Address: 210 San Vitores Road Tamuning96911 Guam Cityguam, Guam, GU

10/10

Exceptional

23 Jul 2026

David

Great stay and beach location

10/10

Exceptional

22 Jul 2026

Janelle

Amazing stay!

2/10

Poor

21 Jul 2026

Edward

Just a bit disappointed with the lack of support from front desk

Family_with_children

4/10

Poor

17 Jul 2026

Maricris

We were given a room far away from the elevator the scenery is not because our room is in lower ground floor . It doesn’t have a bidet also. We need to request for tooth brush and toothpaste but was given only for one day it’s a frustrating experience.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Leticia

I like the property nice and clean but did not expect there was no bottle of water as a complimentary. Maybe it is not . But it’s ok I brought my own bottle of water.

Partner

6/10

Pleasant

04 Jul 2026

Cecilla

Overall experience was goo.

Family_with_children

10/10

Exceptional

30 Jun 2026

Helen

Weekend stay was impressive for providing family fun on many levels. We had three rooms. The various pools were well maintained with life guards. The pirate show was great entertainment for all. It exceeded expectations. The food was average at the show, but portions large.
The grounds were well maintained with many flame trees and other flowering plants in bloom. Water features were everywhere and blended into the overall island atmosphere.
The room was clean and modern. Everything worked perfectly! Breakfast buffet variety was a plus. Jenny in guest services was especially helpful. There are multiple buildings/towers — signs guide the way and staff was always friendly and helpful. A longer stay is my only regret.

Family_with_children

8/10

Excellent

28 Jun 2026

Princess Jirah

Clean property

Self

10/10

Exceptional

27 Jun 2026

Anna Loverna

We were situated in Oceana A and the room was very spacious. The view of the gardens, waterpark, and beach was also amazing!

Family_with_children

10/10

Exceptional

18 Jun 2026

Shaun

Amazing stay! The room was clean and comfortable, and the overall experience exceeded my expectations. I highly recommend this hotel and would gladly stay here again.

Self

2/10

Poor

16 Jun 2026

Jorden

The rooms had mold or signs of old mold. The rug was damped. The balcony had a lot of sand.

Family_with_children

10/10

Exceptional

14 Jun 2026

Jamaica

Loved how easy everything was! Definitely will be back again this summer with my family!

Family_with_children

10/10

Exceptional

06 Jun 2026

Mark

The room is clean,
Staff are great
Aircon is strong

Friends_and_family Family

8/10

Excellent

31 May 2026

Richard

We are locals and wanted to enjoy a weekend at the hotel. The rooms were great. I did not like the beds as they felt like sleeping on a floor or hard wood. That aside there were some issues with the room, I figured they would address it like the next day, but instead they came to the room and fixed the issue. Thus hotel is really family friendly. We enjoyed the park immensely! Clean water, lot's of life guards and just overall very relaxing. We ate dinner at the buffet place. Good food, good atmosphere and price not to bad on the wallet. Room AC was COLD! I loved it. My kids enjoyed thier room and the free wifi. Totally recommend unless you're about the bed comfort. Small price to pay to enjoy everything else.

Family_with_children

6/10

Pleasant

29 May 2026

Pia

The water park is great.

Family_with_children

8/10

Excellent

22 May 2026

Patrick

Nice enough place for families. Since most amenities are only available from 9-5, it has much less appeal for a business traveler like me. I would have liked to do a short snorkeling or kayak run in the late afternoon but this was not possible.

Self

10/10

Exceptional

20 May 2026

Tj

Room is clean. Great view

Family_with_children

10/10

Exceptional

17 May 2026

TJ

Room is clean with great view.

Family_with_children

6/10

Pleasant

05 May 2026

Suzanne L.

Cons:
We didn't like the FAR walking because our key cards couldn't work at the side gate (we had to walk from Oceana B through a labyrinth including through various floors, to get to the lobby, then outside back towards Oceana B to get to the parking garage--my feet still ache 3 days later). There are no luggage trolleys nor anyone to help with luggage (at least, I didn't see any for the duration of our stay). The \"double\" beds are super tiny, making sleep and comfort very difficult (a double room can fit 2-3 people, not more). Our necks ached everyday from the uncomfortable, cheap pillows.

Pros:
Waterpark was great and almost worth all of the above cons. Centrally located, including near Kmart and various eateries. Free parking was nice (although I'd gladly pay for valet to avoid all that walking!). Staff are attentive when you need something (our shower adjuster was broken and they sent maintenance and had it fixed within 2 hours).

8/10

Excellent

21 Apr 2026

Medel

Check in almost 1hr, room wasn’t ready

Family_with_children

8/10

Excellent

05 Apr 2026

SANJAY INDUR

Friendly staff and good service.

Family_with_children

10/10

Exceptional

18 Mar 2026

Tomoya

Great facility, loved it! Great for kids!

4/10

Poor

05 Jan 2026

Natdanai

I was shocked by the state of this hotel. The room cleanliness was lacking (stained towels, dirty bath mats), and service was non-existent—requests for basic items like tissues were ignored.

The outdoor facilities are in even worse shape. The kayak area looked abandoned; there was no staff, unusable boats were cluttering the water away from the platform, and the canal water was filthy and rotting. The entire property feels old and poorly managed.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Tyler

Room was clean. Check in & check out went smoothly

6/10

Pleasant

30 Dec 2025

Nancy

The TV never worked, the phone quit working, they didnt clean our room for 2 days, but there was plenty of fun swimming and water activities and the shows were great.

Leisure Partner

8/10

Excellent

29 Dec 2025

Valerie

The water park and beach sports are why we stay at the PIC. My kids really loved it. We knew going in that it wasn’t going to be a luxury hotel with five star service, however I was still amazed at the level of difference between PIC and a luxury hotel. Perhaps it’s cultural difference, but in every other country that has a bellperson, that role brings luggages to your room. At the PIC, they were surprised that I expected them to. Also, there’s no longer anyone manning the lagoon for kayaks. Guests have to retrieve their own kayaks so rude guests can just jump the queue if they happen to be standing where guests done kayaking decide to leave their kayak. There is, however, enough staff to man the guardhouse to ensure guests are wearing their bracelets even if they are completely not dressed for water activity as my MIL just wanted to watch her grandchildren play for a bit. And speaking of bracelets, they want you to wear it your whole stay, which we’ve done in the Caribbean, however, those resorts provide real bracelets, not paper ones that are supposed to be disposable, which is what we received from PIC.

There’s so much I didn’t like about this hotel, but I’ll be honest, nothing was such a deal breaker that I wouldn’t stay there again just cause my kids loved their pool and kayaking on the beach so much.

Leisure Family

8/10

Excellent

22 Nov 2025

Philip

Nice view and welcome feel from PIC staff but it was a journey to get to our room which was at Oceania B tower.

Leisure Family

4/10

Poor

26 Oct 2025

Imelda

Beds are not comfortable

8/10

Excellent

30 Sep 2025

Matthew P

It was a fine hotel but we had to go through a ton of trouble to get our rooms cleaned and new towels. Like hours and constantly having to call the frontdesk.

We finally just started throwing all of our towels in the hallway and they were fine with that, they stayed there for a while.

Leisure Family

8/10

Excellent

01 Sep 2025

Dennis

Shops nearby is a plus.

Leisure Family_with_children

8/10

Excellent

01 Sep 2025

Ren April

The water park for my toddler was great

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Joselita

Amazing hotel

Amazing stay! Room had the most amazing view

Self

2/10

Poor

10 Aug 2025

Samuel

To old

Business Self

6/10

Pleasant

09 Aug 2025

Anastasha

Great if you have a family of kids. Water park is amazing. Had to call front desk a few times to request towels. Bathroom shower had empty shower dispensers, the shower head also was oddly low. No iron in rooms. Everything else was nice even the buffet.

Leisure Family_with_children

6/10

Pleasant

03 Aug 2025

Armando

Room weren’t properly clean, saw bugs in the bed sheets. Lamps weren’t working. Made a complaint to the front desk about the issue. The front desk manager move me and my wife to a better room. This should not happen when we check in the room

Leisure Family

8/10

Excellent

22 Jul 2025

Rowena

Nice waterpark

Leisure Family

4/10

Poor

15 Jul 2025

Aaron

Hotel staff were not very helpful and delayed check in

Leisure Family

2/10

Poor

23 Jun 2025

Jihee

👎👎👎👎👎👎👎

This resort treats its guests like suckers. Dangerous, hard balls are floating everywhere in the pool, and adults are throwing them around wherever they want, even in areas with many children, without any staff intervention. If you get hit by a ball, they just send you to the hospital with their insurance, and you're told to pay for your own medication. The room condition is the worst, and cleaning is so shoddy that there's still trash on the floor even after it's supposedly cleaned. The new towels they brought had bloodstains on them. I was horrified to see clumps of hair on the floor as soon as I entered the room. The food was tasteless, and the dishes were dirty. This is the worst resort that treats its guests like suckers. I never want to go back.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Matthew

Amazing place to bring your kids for fun adventurous activities.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Seanice Audrey

I love all the amenities in this place, the swimming pools, the slides, the putt putt golf, archery, kayaking, the botanical garden. Even had the chance to watch the circus show at 730pm. My husband and I stayed for 3days and 2 nights and tried all of those things. I highly recommend this place for people with kids, they will definitely have fun! There’s also a restaurant that’s called Sunset BBQ that you can make a reservation and grill some food while watching the sunset (we didnt have a chance to try that, but if we come back, we’ll definitely try it) the rooms are just okay, nothing special. But we did stay on the standard room in Oceana A, can’t say the same about the other part of PIC.

Leisure Partner

8/10

Excellent

16 May 2025

Francine

Great waterpark and friendly club mates

Leisure Family

10/10

Exceptional

10 May 2025

Jamison K

This is a very family oriented hotel which is phenomenal for all ages.

Leisure Family

10/10

Exceptional

18 Apr 2025

Nicole

.

8/10

Excellent

15 Apr 2025

Matthew

Great location and nice clean room. Front dest receptionists were very friendly and informative. Beds are pretty small, however. Isnt convenient for larger couples sharing a bed.

Leisure Family

10/10

Exceptional

11 Apr 2025

Joseph

Family

Awesome for kids

Friends_and_family Family

10/10

Exceptional

29 Mar 2025

Katelynn

It was my first time in Guam and I can’t say enough good things about Pacific

8/10

Excellent

28 Mar 2025

Hye

Love the beach activities, circus, and swimming pools. Hopefully bathroom could remodel(at least the shower).

Leisure Family

6/10

Pleasant

26 Mar 2025

Barry

Check in process sucks

Beautiful view. No early check in allowed and rooms not available at 3 which is the allowed check in time. Other than, hotel is outdated and old. Water park and pool area is nice.

Self

6/10

Pleasant

23 Mar 2025

Meeh

I know i booked and requested joining rooms. But it couldn't have been the only joining rooms. The rooms was for my Kids, myself and husband. It was ridiculously so far, literally the last rooms(0421-0422). Hallway didnt split it was just one hallway.

8/10

Excellent

19 Mar 2025

Hon Fai

Gold pass plan is worth to get.

10/10

Exceptional

19 Mar 2025

Verified traveler

1. 현지인 직원들이 언제나 친절함, 어려움이 있을 때 도와주려고 노력함. 한국인 직원들은 한국어만 할 줄 아는 AI 같은 직원이 대부분임. 심지어 통역도 안하고 문제 해결할 생각도 안하고 자기쪽에서 \"안된다 어렵다\"만 반복함. 이렇게 대답 들었을 때 답답해서 현지인 직원들에게 말하면 다 해결해줬음. 게다가 정말 불친절한 한국인 직원도 있음

2. 스탠다드룸만 이용하다가 좋은 방 비싸게 예약해서 방문했는데 방 안에 먼지가 한가득! 예를 들어 램프 먼지는 객실이 생긴 이후로 한 번도 털지 않은 것 처럼 보였음. 하지만 그럼에도 나는 PIC를 사랑해.

3. 이번 비스트로는 정말 실망이었음
지난 겨울 방문했던 비스트로는 평과 다르게 음식 품질이 좋아서 굉장히 만족했었음. 그래서 이번에 또 방문했는데
디너 스테이크는 기름만 잔뜩있었고 런치 햄버거는 패티가 다 타고 베이컨은 그냥 다 타서 석탄인가 했음. 먹는데 빠각하고 이빨 깨지는 소리가 나서 번을 들어보니 안에가 그지경이라 바꿔달라고 했는데 젊은 여성 직원이 다시 들고와서 다시 해줘도 똑같은데 그래도 다시 해줘? 이렇게 물었음. 안먹고 그냥 나왔음. 그냥 내 지불을 취소해달라고 했었어야 했는데 마지막 날이고 시간이 없어서 그냥 나왔음. 스카이라이트나 훗카이도를 갈 껄 괜히 비스트로 갔어... !!! 다신 안감.

4. 반년도 안되어서 다시 방문한 PIC. 그 사이에 한국인 직원이 정말 정말 많아졌는데 오히려 서비스 품질이 떨어진 것은 무엇? 특히 데스크 한국인 직원 중 몇은 바뀔 필요가 있음.

5. 나 이번에 PIC 방문만 애 낳고 6번째임. 1년에 한두번은 갔는데 이번 경험은 너무너무 속상함. 부디 내사랑 PIC의 친절하고 아름답고 맛있던 모습을 되찾아줬으면 ㅠㅠ

1)로얄타워 서비스 라운지 현지인 직원분들 모두 진심 친절함. 감사해요.
2)클럽라운지 직원분들도 정말 친절해요. 관리도 잘하고 있고 클럽로얄룸 이용할 이유는 클럽라운지 직원분들과 로얄타워 서비스 라운지 직원분들 때문임
3) 키즈클럽은 사랑이야
4) 액티비티 선생님들도 최고임. 특히 수영장 스노클링센터, 양궁, 바다 선생님들 덕에 PIC 또 가려고요.

Friends_and_family Family

10/10

Exceptional

20 Feb 2025

JI HUN

pic thums up

great place , friendly staff, nice beach, many acivities

8/10

Excellent

13 Feb 2025

Verified traveler

너무 낡은시설과 액티비티 할때 지겨워하는 직원들이 있어 다소 불쾌할때도 있었지만

여전히 아이들의 영원한 천국 PIC,
방 컨디션도 낡고 침대도 낡았지만
수영장에서 종일 노느라 다들 잘자고 잘먹고
좋았습니다.

Friends_and_family Family

6/10

Pleasant

01 Feb 2025

Verified traveler

unpleasant stay

My kids got stomach flu after they had a hotdog at the pool bar.

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

hyogil

Club mates are amazingly friendly. My 2 boys, 8 & 5 yo fully enjoyed PIC and kids club. It is the old resort but it didnt bother us. Food was okay too.

Friends_and_family Family

6/10

Pleasant

26 Jan 2025

Daniel

Great pool for kids but old and foods are not recommended.

Leisure Family_with_children

8/10

Excellent

24 Jan 2025

suhyun

For family place

It’s very good for family trip

Friends_and_family Family

10/10

Exceptional

19 Jan 2025

Verified traveler

amazing. But there are some ants.

Friends_and_family Family

6/10

Pleasant

11 Jan 2025

Kazuto

none

10/10

Exceptional

01 Jan 2025

Gaelle Vincente Paulette

It’s a perfect place to stay with children. Staff are nice and helpful. The property is a bit old but clean and well maintained.
There were many options for meals in the hotel or around at walking dictance.
Also possible to walk to Kmart.

Leisure Family

6/10

Pleasant

23 Dec 2024

Mary Al

Room is big but old. Waterpark is nice.

10/10

Exceptional

19 Nov 2024

Verified traveler

The whole family had a fantastic time. Yep the hotel is old but the pools and water park are well maintained and they’re basically the star of the hotel. Kids have an amazing time at the water park. We had satisfactory meals at the hotel’s restaurants as well though we only got daily breakfast and went to the Japanese ramen restaurant on site for dinner one night. All round good.

Now the hotel is clearly old, but it looks like efforts have been made to maintain it. We got the cheapest room standard oceana A and it was comfortable, what matters the most the strong air conditioning and the soft beds - they get right. They also show attentiveness to the needs of guests. There is a drying rack for you to dry your clothes in every room, they know you’ll need it as a beach resort where almost all the guests would have spent time in the ocean or pool.

Leisure Family

8/10

Excellent

29 Oct 2024

Joo Young

Water park is really good.
My boys were so excited to play there.
But I am somewhat dissatisfied with the restaurants that can be used with the Gold Card. I think Hanagi and Hokkaido should improve the quality of their food. In order to increase the potential customers of PIC in the future...

Friends_and_family Family

4/10

Poor

04 Sep 2024

Kana

日本語と英語両方です
The only good thing was the pool. The room was very old so the front wall of the bathtub fell out while we were using it, 2 huge roaches came out from the bathroom…
Also the staff are very slow to come around to fix those problems.
We heard a beeping sound when we first got to the room which was the alarm from the upstairs. We called the front in the morning and left a note but no one came until we called them again in the evening.
I would recommend to stay somewhere else and pay to use for the pool only.
良いのはプールだけです。
部屋はすごく古くて、お風呂の前の蓋は外れるは、ゴキブリは出てくるで最悪でした。
そしてそれに対応するスタッフもなかなか来ない。
初日、上の部屋のアラームが止まってなくてフロントに電話したのに誰も来ず、夕方にまたキレ気味に電話してようやく来ました。
次は日系か新めのホテルにして、プールだけ利用しにこようと思います。

Leisure Family_with_children

6/10

Pleasant

01 Sep 2024

Dariel Jade

As far as the amenities such as the pool, it is great for families. However, I was not a fan of the room. The bed was very firm that I thought it was the box spring. Air condition worked well so that was fine. But the property seems to be very old. No microwave in the rooms. You will have to go all the way to the ground level or by an ice machine to heat up your food. If the oool is what you are looking for or any water activities, I would recommend. But not the room stay.

Leisure Family

4/10

Poor

30 Aug 2024

Jazel

We came home for a family funeral and opted to stay at PIC to try to relax at the waterpark. We weren’t able to use the waterpark until check-in at 3; understandable. Our room was located in the Ocean B tower. It’s the furthest away so it is a bit of a walk to get to the elevators. We were in a rush to get to the room so we can get ready for a family event. The shower head did not turn on and there was no hot water. We were twisting every knob/lever we could find. We called front desk from hotel phone, no answer; called again and let the phone ring and they finally answered, they said they would call engineering. An hour later, we called again and no answer using the hotel phone. We called from our cell phone, immediately answered. The front desk tried to help us to turn on shower head but what she described, our shower head was different. We couldn’t wait for engineering after 30 minutes as we had to leave. No one contacted us. We showered using a cup. The beds were hard and definitely not upgraded. We will get park passes only next time if that’s an option but I will not pay for a room here again.

Leisure Family_with_children

8/10

Excellent

16 Aug 2024

Hisanari

Close to airport; all activities contained within

2/10

Poor

15 Aug 2024

Fuyang

When we first got to the room, there were no shampoo and conditioner and body bath!!!!!!! And I got really bad bed bugs bite, like I said, the bites are terrible and all over my butt!! I never had any bed bug bite in my life but the hotel. Also the breakfast buffet was terrible and expensive. $31 per person and the food tasted really bad. I like their pool outside the hotel but that’s it. I don’t recommend this hotel if you worry about bed bugs bite.

10/10

Exceptional

12 Aug 2024

Ruben

I like it

Leisure Self

6/10

Pleasant

24 Jun 2024

ARISA

My daughter accidentally locked security box so I had to called them. And I waited for over 2h…
But my kids absolutely loved pool.

Leisure Family

6/10

Pleasant

22 Apr 2024

Victoria

Booked a weekend stay with my husband & two toodlers(2 & 4). Staff around the hotel were more welcoming & friendlier than the ones at the front desk/check-in counter. Our room was nice & clean with basic amenities. 3G cell data in the room & their WiFi is pretty much useless between 4pm - 6am. Kids enjoyed the pool of course, had to practically drag them out of it. Food was not that great, ordered takeouts instead. Coffee shop was decent. You have to walk a great deal to get to and from anywhere around the hotel pretty much, even the parking lot, didn’t really mind it though just felt bad for my poor kiddies.

Leisure Family_with_children

8/10

Excellent

16 Feb 2024

Hong

Breakfast menu wasn’t so great.

8/10

Excellent

24 Jan 2024

James

Always in need of more pillows & Towels

Leisure

8/10

Excellent

10 Dec 2023

Beng Kay

Staffs were friendly and helpful. What I didn’t like was the wifi internet. Although I was getting good wifi signal I can’t access the internet. Some other times it was good though.

Business_and_leisure Self

4/10

Poor

30 Nov 2023

MAYUMI

I was so scard of bugs（geko and cockroach）in a room.

Leisure Family_with_children

4/10

Poor

25 Nov 2023

Heather

The staff is super friendly and the hotel is decent as far as cleanliness and aesthetics go. But, they placed me in Building B which is the ghetto of PIC. Not only is it super far and confusing to get to and from, but the beds were so hard it felt like sleeping on the floor, and the view is not great. Zero cushion on the bed, both my daughter and I had a hard time falling asleep, my daughter gave up and slept on the couch.

I’ve stayed in Building A before the beds are better but it’s not amazing, but staying in the Main Tower is very nice. Beautiful view, comfortable beds, and nice amenities.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2026

Keuji

清潔感とソフト(接客など)面は非常に良かった

設備は・・・もうちょっとメンテしてくれるとうれしい
網戸がなかったり空調がゼロ百(全く効かないか寒いほど効いてしまうか)だったり、
湿気がこもったり

ただ、総じて最も大切なのは前者なので満足でした

Family_with_children

10/10

Exceptional

17 Jul 2026

Yumi

スタッフは優しくて最高！ただ施設が古くなって壊れていたりがありました。対応すぐしてくれたので良かったです。ブッフェのご飯も美味しかったです。

6/10

Pleasant

14 Jul 2026

Hiroya

ブッフェの朝食が値段の割に美味しくなかった。
2年前より質が落ちている気がする。

プール、ビーチのスタッフも前回泊まった時の方がフレンドリーで良かった。シーズンオフに行ったからかも？
前回は空いているビーチチェアに座ったら、韓国人に「朝から場所を取っているからどけ！」と怒鳴られたので、今回は韓国人が以前より少なくて良かった。
とは言え、毎回ビーチとプールには満足しています。

水のサービスが部屋の近くに無くわざわざ汲みに行く感じです。

値段を考えると総合的にこれ位のサービスのホテルなのかも知れません。

Family_with_children

8/10

Excellent

29 Jun 2026

Tsubasa

プール、海へのアクセスが凄く良く楽しめました。アメニティが充実してるともっと良いです。

Family_with_children

8/10

Excellent

23 Jun 2026

SHUHEI

冷房が効きすぎて寒かった

Family_with_children

8/10

Excellent

07 Jun 2026

MEBAE

部屋は微妙だがプールとかとても良かった！

Family_with_children

10/10

Exceptional

05 Jun 2026

Genki

日本語スタッフが沢山いて丁寧に説明して頂き安心して宿泊する事ができました。ご飯は夕食だけ頂きましたが、とても美味しく、量が多くてお腹いっぱいになります。プールも沢山な滑り台やバスケ、綱引き、バレー、バケツプール、まだまだ沢山ありすぎてあそびきれません。海も綺麗すぎです。また機会あれば泊まりに行かさせて頂きます。ありがとうございました

Family_with_children

10/10

Exceptional

06 May 2026

Shiho

スタッフは親切でプールも楽しかった。気楽に過ごすことができました

8/10

Excellent

05 May 2026

Koichi

The facilities are quite old, and there are some issues like poorly fitted doors and less-than-perfect cleanliness. However, these are more than outweighed by the excellent amenities such as the pool and the beach. It’s a hotel I would definitely want to return to.

Family_with_children

8/10

Excellent

05 May 2026

SHINICHI

到着して空港からホテルまでMIKIタクシーを予約していたが、忘れられていてホテルから迎えに来てもらった。ホテルでは保育所もあり、幼児用プールもあり、楽しめた。

Family_with_children

6/10

Pleasant

29 Apr 2026

Ema

家族3人(子供は4歳)で来ました。スタンダードルームでしたが、部屋の老朽化を感じました。特に水回りの清潔感はイマイチ。プールを楽しむためと割り切って過ごしました。プールは設備が充実していて、子供はかなり楽しんでいました。

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Yukio

ウォーターサーバ、電子レンジあり

Family_with_children

8/10

Excellent

14 Apr 2026

Itsushi

延べ6回くらいは利用させてもらってますが、子供たちを連れていくには最適のホテルだと思う。プールやビーチなどのホテル内のアトラクションや設備だけで十分満喫できる。

今回はドルが高すぎたので、ほぼホテル内で過ごしたが、十分みんな楽しんでくれた。
食費節約する為、レンチンごはんと魚のおかずを持ち込んだが、各棟に1台だけだけど電子レンジがあるので、それを使用すれば温かいごはんの食事ができます。

マイナス面は
シャワーがちゃんと出なかったので、そこの整備をお願いできたらと思った。シャワーヘッドだけの問題かなあと。

注意点
歯ブラシなどのアメニティの設置がなくなっているので、注意。フロントに言えばくれます。
知らなかったので、1日歯ブラシなして過ごした汗

ホテルへお願い
電子レンジを各フロアに1台置いてもらえると嬉しい。

なんせ家族連れや団体で行くなら、ここがベストだと思います。
また行きます！

Family_with_children

10/10

Exceptional

12 Apr 2026

Ogita

円安の今、オールインクルーシブで滞在できとても満足しています。日本のホテルのようにブッフェレストランのメニューが日替わりになることはなく、3日いつ行っても同じメニューだったため、少し飽きちゃいましたが品数も多いですし許容範囲です。スタッフのみなさんが本当に全員っっ感じよくて、picの大ファンになりました！

Family_with_children

6/10

Pleasant

08 Apr 2026

KOBARI

一番最初に案内された部屋が本当に無理だった。洗面所がカビだらけ。どうにか寝ようとしたけど、深夜2時まで寝れず、部屋を変えてもらった。変えてもらった部屋はなんとか大丈夫だった。カビは気になったけど。その時に対応してくれたスタッフはとても良い人だった。あと、オールインクルーシブって書いてあったのに、何回問い合わせても対応してもらえず、嫌な気持ちになった。あの表記はやめてほしい。結局ゴールドパスを買ったけど、良いなと思うところは別途請求が多かったから要注意。ホームページには書いてないからずるい。ちゃんと書くべきだと思う。

Family_with_children

8/10

Excellent

07 Apr 2026

Kazuhiro

ABCストアが目の前で便利だった

Family_with_children

4/10

Poor

07 Apr 2026

AKI

エクスペディアをご注意ください。

8/10

Excellent

03 Apr 2026

Orie

グアム8か9回目の旅行です。
コロナ後は初めて。

景色を気にしないを選択したところA棟の2階、カビ臭いお部屋でした。
景色はプールとお庭が見えて問題ないのですが、虫がは入るから窓の開けっぱなしはしないようにとあり、部屋の臭いが気になりました。
アレルギーがあるのでくしゃみがたくさんでました。
シーツやタオルは清潔でした。
プールや海のアクティビティは充実していて、プールも海もシュノーケリングが楽しかったです！

Family_with_children

8/10

Excellent

31 Mar 2026

Hyun Su

스카이라이트에서 아침 메뉴가 항상 동일한것
직원은 친절함

Friends_and_family Family

8/10

Excellent

28 Mar 2026

TOMOKO

Good