Name: Comfort Suites West Indianapolis - Brownsburg
Address: 500 W. Northfield Drive, Brownsburg, 46112, US

8/10

Excellent

13 Jul 2026

Rita

Property was very clean and staff was very nice. They did serve a good breakfast except for the sausage was low quality.

The only negatives were the elevator could definitely be replace with a more modern and smooth operating one. Also, they did not service our room on our second day. This is very important to me. I want my beds made and the bathroom serviced every day.

The most frustrating part was having to listen to the traffic all night. When we reserved the room I did not realize there was a freeway directly behind the hotel.

Overall the stay was fairly nice.

Family

6/10

Pleasant

12 Jul 2026

Brian

Room was pretty good. Shower has a little mold in it. Hallways smelled, but the room was okay. Breakfast was good. Enjoyed the eggs, bacon, and biscuits. Staff were very friendly and helpful. Overall a pretty good stay.

Family_with_children

10/10

Exceptional

02 Jul 2026

Melissa

Loved the landscaping! Very nice place. Will definitely stay here again!

10/10

Exceptional

30 Jun 2026

Carmen

The hotel was in a great area with lots of restaurants and stores. Right off the highway. The staff was very nice.

Family

8/10

Excellent

28 Jun 2026

Sue

Clean hotel. Would stay there again.

8/10

Excellent

28 Jun 2026

Kaila

The room was very clean and beds were comfy! The breakfast was delicious! The pool was closed when we arrived and when it opened back up the next evening it was green and murky. I’d look elsewhere if you’re depending on a pool for kiddos. Other than that, we had a great stay!

Family_with_children

4/10

Poor

20 Jun 2026

Cheryl

Pool is closed and not on hotels.com website when I booked!! So we left a day early! With no refund!!

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Julie

The room was clean, however the mattress was not comfortable. We could feel some of the springs. It was also incredibly noisy as it was right next to the interstate. This alone made it hard to fall asleep.

Partner

4/10

Poor

14 Jun 2026

Mark

The first thing we noticed was a bad smell. You could tell they were trying to mask another smell with cleaning solutions. The pool was also closed but the property was advertised as having a pool. There were bugs in the bathroom.

Partner

10/10

Exceptional

02 Jun 2026

Tyler

Quiet and spacious rooms.

Partner

10/10

Exceptional

02 Jun 2026

Mark

Room was very spacious and the bed and linens were so comfy!

Partner

10/10

Exceptional

31 May 2026

Cecelia

Easy on and off interstate

Partner

10/10

Exceptional

30 May 2026

Kay

Air conditioning not working correctly. Over all it was a great place to stay.

Partner

10/10

Exceptional

27 May 2026

Karen

Great rooms and facilities. A lot of traffic noise from interstate

Friends

10/10

Exceptional

19 May 2026

Kim

Great!

10/10

Exceptional

01 May 2026

Jane

Great place for the money. Comfort Suites is our traveling go to. This way was excellent, clean and great staff.

Partner

10/10

Exceptional

30 Apr 2026

Scott

Room was nice and comfortable and quiet so we slept very well . Just one night but will stay again. We have stayed there several nights prior.

Partner

8/10

Excellent

30 Apr 2026

ahmed

Yes

6/10

Pleasant

29 Apr 2026

Brock

The room was fairly clean, but there were stains on the comforter that looked gross. There were some dead bugs in the room and hall, I killed a spider and another fairly large bug. Not the end of the world, but also not what I have come to expect at a hotel. The whole hotel, including my room, smelled of cheap cleaning detergent. I got used to it while there but every time I came and went you could smell it. The exercise equipment was average at best. One of the treadmills would almost stop when you ran on it (i'm 200 lbs). The staff was helpful and friendly and it was an okay stay, but I won't go back.

Self

8/10

Excellent

27 Apr 2026

Rob

Great

4/10

Poor

27 Apr 2026

Kelsey

Wasn’t up to expectations

10/10

Exceptional

24 Apr 2026

Kyle

Perfect for what it is.

6/10

Pleasant

21 Apr 2026

Katie

The guy working the desk at check-in was nice. However, there was a bug on the curtain in our room when we arrived. We were so tired that we just got rid of it and told the girl who was working the check-out desk in the morning. The elevator was working when we checked in, but was broken the next morning. Breakfast was just ok. We would probably not stay here again.

Family

8/10

Excellent

20 Apr 2026

Whitney

The room was nice, clean, i didn't get cold

Self

10/10

Exceptional

19 Apr 2026

Angela

The pool was under renovation. Really wanted that amenity.

Partner

8/10

Excellent

12 Apr 2026

Kaycee

Staff was great. Bed was a little hard but decent. Breakfast had good options and was spacious. Pool is being repaired but didn't affect our stay as it was not something we wanted anyway. Area has great food options and was close to what we need. Second stay here and would stay again

10/10

Exceptional

06 Apr 2026

Ryan

Room was wonderful and staff members were friendly and helpful

8/10

Excellent

05 Apr 2026

Benjamin

Clean and in nice shape. Breakfast was good. Nothing bad to say. Pool was out of order, but didn’t matter to me. Would stay here again.

Family_with_children

8/10

Excellent

03 Apr 2026

Elizabeth

Breakfast maid did not show up to put food out! Finally at 7:30 someone brought some supplies out, otherwise boiled eggs, bread, bagels were all old. Milk was questionable, not very impressed with how it was handled. It’s normally my favorite hotel chain

8/10

Excellent

29 Mar 2026

Crystal

Breakfast was ok, the pool was closed for maintenance but the room was clean and staff was great

2/10

Poor

28 Mar 2026

Anna

NO POOL! Room had dirty towels and hair spray bottle left behind from previous travelers. Manager Rita was very rude, when asked about why the pool is closed during our stay but they offered it at the beginning of our booking. She said we can check out if we don’t like it, problem with that is that we had booked 15 rooms for a big group so there was no way we would’ve found a hotel to take us all in for the next night.
Breakfast was standard. I will definitely be contacting corporate.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Brooke

Everything went great on our stay

4/10

Poor

19 Mar 2026

Janet

It was very noisy being so close to I-74. The HVAC unit was loud. Pool was closed. The place was outdated. Smelled moldy in parts. Housekeeping staff were nice. Manager screwed me over because guy at front desk had promised me an extended stay in a different room but when I went to complete the transfer, he hadn’t done it!! I had to go to the Hilton next door in a Lyft. Set didn’t even let me stay til noon.

10/10

Exceptional

18 Mar 2026

Phil

Great staff, easy to communicate with. Te property is nice and new

Partner

10/10

Exceptional

15 Mar 2026

James

Very nice stay at Comfort in Brownsburg.

Family

2/10

Poor

15 Mar 2026

Kylie

Horrible all around

Partner

6/10

Pleasant

15 Mar 2026

Kinzie

My best friend and I booked two separate rooms at this hotel on two different days. I didn’t have a problem checking in, in fact was able to check in early but once my best friend and her family got there the staff was very rude to them, told her that she was no longer staying there and they put them in a different hotel at a different location with lower stars and much cheaper than this hotel due to the “wind and rain damage to some rooms.” My friend did not get a refund, a heads up or anything. The staff pretty much told her she was out of luck and to figure it out on her own. The staff did not contact them via telephone or email prior to arrival to let them know they were moved to a completely different hotel and the reasoning. The heating element in the pool went out the day of check in and the staff told me it would be a month or so before it’s fixed. The room itself was somewhat clean. No mattress protectors on either bed in our room!

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Nick

It was great

8/10

Excellent

12 Mar 2026

dianne

Nice

4/10

Poor

08 Mar 2026

Brian

Pool is closed till at least April only one working treadmill and one tree of dumbbells

Family_with_children

10/10

Exceptional

07 Mar 2026

Scott

Front desk was excellent! Facilities were very good, with the exception of the noisy ice machine that was accross from our door. Also noisy geese all night outside at the pond. Breakfast was very good as well as location. Would stay again

10/10

Exceptional

02 Mar 2026

Laura

The pool was closed only thing that was a bummer an the coffee was cold at 7am other then that was a good stay.

Partner

6/10

Pleasant

01 Mar 2026

Catherine

We stayed there in December; pool was down. We stayed this time and the pool was still down with the same problem.. We chose this hotel because we wanted a pool. Next time we will stay at the hotel next door.

Partner

6/10

Pleasant

27 Feb 2026

Thomas

Noisey

Partner

6/10

Pleasant

27 Feb 2026

Tim

Room wasn’t very cleaned. No wash rags for showers. Breakfast not that great.

Self

10/10

Exceptional

24 Feb 2026

Melissa

Very clean and nice.

Family_with_children

10/10

Exceptional

23 Feb 2026

Darrel

Everything was clean and staff were great.

2/10

Poor

07 Feb 2026

Eric

Pictures did not match the ones on the site. Room smelled like old sweat and was really hot even with the thermostat being set at 64. The bed was hard. There were stains on the curtains and the wall and they wouldn’t give me my money back when I told them I was mislead by the pictures.

Business Self

6/10

Pleasant

24 Jan 2026

Larry

Did not have night stand on each side of bed, no enough room to set in and out of bed on one side

Partner

10/10

Exceptional

16 Jan 2026

Alison

For the price of the hotel it was really clean and the staff were very helpful. I had a nice, inexpensive stay. The bed was also really great which was a big plus! Definitely a good place when you just need a nice play to stay.

6/10

Pleasant

12 Jan 2026

Cynthia

The link is not working on the confirmation email. We followed that and it took us a hour out of our way. Plus Not sure why we were put in a handicapped room but it was a bigger room. So that was nice. But there was no remote to the tv and even after getting one from the front desk it didn’t work. There was trash underneath the bed. When I checked out I told the front desk about these issues but they would barely speak to me as they were on their cell phone.

Partner

4/10

Poor

11 Jan 2026

john

had an issue with a bug getting in my flossing machine and the hotel would not do anything about it

Business Self

4/10

Poor

10 Jan 2026

Patricia

I have stayed here before with no difficulties this experience was different. I opened the microwave this morning to make a cup of tea and there was a meal of mashed potatoes and meatloaf in it. I don’t know how long it was in there but it stank! So then I thought I’d see if the refrigerator was empty. Much to my surprise there was a 12 pack of beer in there! Now it was my husband and I in this room. The hotel had several wrestling teams staying for a tournament. High school boys in rooms that potentially had beer in them is not a good situation. When I told the front desk the response was “you could have had a party”. Their lack of professionalism was very disappointing

Leisure Family

8/10

Excellent

09 Jan 2026

Matthew

The hotel was clean, and nice. I have no complaints there. Unfortunately this only allows a review of the hotel. If I could though I would give hotels.com 0 stars. The pool at this hotel isn’t operable, and hasn’t been for several months. We have young kids looking forward to swimming. Expecting the pool to be open. Why? Because the hotel.com site shows pictures of a fully functioning pool. Even though the hotel notified them that it wasn’t working months ago. Hotels.com took pool off of the hotels amenities list, and left the photos of the pool. The pictures showed me a nice hotel with a nice pool, so no need to look at the amenities list. Anyway, I contacted hotels.com talked what I have to assume was Ai, the bot informed me that I would be contacted by their supervisor. That was a week ago, and I have t heard squat. There’s lots of other sites out there, it may be time for me at least to try another site. Very disappointed.

10/10

Exceptional

15 Dec 2025

Tanner

Would have liked a bed that was not so hard. I didn't sleep well. And the bath tub was pretty slick to stand on

Business

10/10

Exceptional

14 Dec 2025

Sugey

People work there very friendly 🙂

Partner

10/10

Exceptional

13 Dec 2025

George

Great price for a clean and comfortable hotel.

Business

10/10

Exceptional

12 Dec 2025

Dale

This was my second stay in a Comfort Inn over the past 4 months, and this one did not disappoint either. Everything from the motel in general to my room was very clean and spotless.

Leisure Self

8/10

Excellent

11 Dec 2025

Elizabeth

Room was clean and staff was wonderful

Family

10/10

Exceptional

09 Dec 2025

Kemmy

This hotel was very clean in all areas of the hotel. Staff was excellent checking in not a luxury hotel but exactly what we were looking for a comfortable bed and a clean space with a breakfast.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

steve

Bathtub not clean & very hard to stand in because of too slippery & uneven surface

Leisure Partner

8/10

Excellent

06 Dec 2025

Brian

Didn’t eat breakfast

Partner

6/10

Pleasant

06 Dec 2025

Peter

I booked through hotels.com which made this a third party booking to my detriment.
We showed up with my 13 year and her friend to swim and the pool was freaking closed! I said there was nothing about it on hotels.com and he was like “it’s on our website.” To which I replied, “who books a hotel on a third party website then checks the hotel’s direct website afterwards (lesson learned I guess)!
The guy helping said I could check next door to see if they would let us swim at the home2suites and indicated they have let people do this before. I seriously doubted this as I’ve worked at hotels and there are liability issues with this and the lady next door confirmed that in fact no, they do not allow this.
If I didn’t book third party I would have cancelled and went next door but I couldn’t get a hold of an actual person at hotels.com! So I asked to be upgraded to a room with a jacuzzi and he was like, “ we got rid of those during the remodel!” Dude literally offered me no solution and no compassion.

After all of this, I was done but my precious 13 year and her friend We’re like, “it’s cool, we’ll hang out in the bath tub!!!” I wish I handled disappointment as well as they did.

Then we ask if there is WiFi and you have to sign up for their freaking choice privileges website to get WiFi!?!?
Then I flip open my bed and there is a small stain on my sheet and the sheets themselves are barely covered by the duvet so during sleep the insert was on my skin- gross!
Rest of stay was fine

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Lisa

This is definitely a new area of town/all developed within the past 20 years, so all stores, restaurants, etc are new. (Walkable to WalMart makes it super convenient for anything you need.) We will definitely stay here again!!!

10/10

Exceptional

02 Dec 2025

Sara

Hotel, room and dining area were exceptionally clean. Staff were friendly and accommodating. It’s wonderful to meet a friendly smile after being on the road all day. They exceeded my expectations.

Partner

10/10

Exceptional

01 Dec 2025

Doak,

courteous and efficient front desk staff.

8/10

Excellent

30 Nov 2025

Elizabeth

Staff is very nice!

4/10

Poor

27 Nov 2025

Tiffany

No continental breakfast due to holiday, pool was being serviced, fridge wasn't working and water dumped all over our food from failing freezer, not soundproof as advertised, and overall the hotel needs a refresh.

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

Ruth

Quiet room

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Mary

Yes, it was great!

Partner

10/10

Exceptional

23 Nov 2025

Debra

Staff was great and beds were comfortable.

Partner

10/10

Exceptional

23 Nov 2025

Nancy

Did not have breakfast

Partner

8/10

Excellent

16 Nov 2025

Connie

Room was clean and hotelnwas quiet.

8/10

Excellent

15 Nov 2025

Tammy

Room wasn’t spotless, but it wasn’t bad either. There was a can sprite left in the fridge.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Dan

Everything was great. The hotel was very clean !
Thank you

Business Partner

10/10

Exceptional

14 Nov 2025

Karen

Check-in staff was very helpful and courteous.

Friends_and_family Family

2/10

Poor

06 Nov 2025

Angela

Do NOT recommend. Poor customer service. The hotel changed my guaranteed reservation from 2 queens and a sofa sleeper to a king and sofa sleeper. They did not notify in advance or alert me at check in. When I went to the desk about the issue of not having enough beds, I was told they gave the room to someone else yesterday and they only have the king room. I was told my options were to take an air mattress (that would not fit in the space) or leave BUT to know that if I had touched anything in the room I would be charged anyway and if I did leave, Expedia and hotel had to decide about a refund if I left. When I indicated that there was not room for the air mattress and that it wasn't the same as a bed, I was told by the desk staff that I should just be happy that I'm getting an Expedia rate and that the air matresses are new. I called Expedia that evening for assistance and Expedia said they were not able to reach anyone at the hotel after over an hour of being on and off hold at 10:30pm and that they would try to figure out something the next day. I had no choice but to stay as I had no way of knowing if I would be refunded if I left and the city was very full so not many options. The bed and sofa and floor were uncomfortable. Room was fair for cleanliness. Hotel refused request for a discounted rate even though they knowingly changed my guaranteed reservation.

8/10

Excellent

22 Oct 2025

Jennifer

This hotel served our needs for an overnight stay. No issues. Clean and friendly. Did not get a chance to sample breakfast as it shuts down at 9am. It is very close to the interstate so there is a lot of traffic noise.

Leisure Partner

6/10

Pleasant

01 Oct 2025

Allison

The rooms facing the highway were extremely noisy. The room had an overwhelming smell of cleaning fluid.

2/10

Poor

28 Sep 2025

jerry

Room 224 neighbor in room 226 was either drunk or nuts. Music and cussing and yelling. Called front desk they did call the room but that made them louder. Finally was told from front desk that someone had paid for their room and they would reach out to them. No difference but the front desk did move them but as they left their room they turned up the TV and it stayed on high until breakfast. NO sleep for me. I mentioned this to the day shift as we were checking out but sorry nothing we can do or offer anything to compensate. I was not looking for a free night but something. People abuse hotels for sure

Leisure Family

10/10

Exceptional

28 Sep 2025

John

👍👍

Fantastic staff, room was great, walking distance to restaurants and Walmart

Self

10/10

Exceptional

28 Sep 2025

Alan

Great place nice and clean! Front desk was very friendly and helpful. Had a very enjoyable stay!

Partner

10/10

Exceptional

26 Sep 2025

Janet

Everything looks great. Very clean. Friendly staff. Nice quiet room.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Amy

Large room.

Partner

10/10

Exceptional

14 Sep 2025

Erica

Overall great stay, some recommendations better breakfast, better TV experience. Just basic cable. Was looking for apps. WiFi connection process was too long. You should be able to just connect once you enter your room number and last name.

Leisure Family_with_children

10/10

Exceptional

13 Sep 2025

Sheralyn

We had a very nice stay. Easy check-in & out. Everything was clean & nice bathroom. Room was quite spacious & air conditioning worked great. No guide for the TV was our only complaint. Decent breakfast.

Partner

10/10

Exceptional

08 Sep 2025

Sue

All was well quiet

Self

10/10

Exceptional

31 Aug 2025

steve

Had a pleasant stay

8/10

Excellent

30 Aug 2025

Brenda

No frills but met our needs well. We slept good, staff was friendly, and breakfast was good.

Leisure Partner

8/10

Excellent

17 Aug 2025

Ahmet

It was a very nice hotel, the rooms were very clean and the staff was very friendly. The only problem was that when I tried connecting to my hotel wi-fi it said \"no internet connection\" for the whole week I was there. The staff said there was a new provider so maybe that was the problem?

Leisure Family

10/10

Exceptional

13 Aug 2025

Olusola

Perfect

10/10

Exceptional

12 Aug 2025

Peggy

It was super clean and the staff was great. The only thing I would suggest is replacing the steep curved bottom bathtub. There was no flat surface to stand and no bar to hold on to keep from slipping. It was like trying to shower in half a pipe laid lengthwise.

6/10

Pleasant

12 Aug 2025

Christian

Convenient location right off the i74 with plenty of dining options nearby. The buffet breakfast was delicious plenty of options to choose from. Overall the state of the hotel was average. You pay what you get. Definitely needs more updating & deep cleaning. During check in we were given a room on the 1st floor with dirty bed sheets and a very musty smell. We politely asked to switch rooms. We were given a room on the third floor that appeared cleaner & quieter.

Leisure Family

10/10

Exceptional

10 Aug 2025

Andrew

We had the best sleep! Husband likes a flatter, bigger pillow, I thought the pillows were fine. Breakfast, normal hotel fare. Was good. Check in was easy. Liked the infused water and coffee. Excellent stay!

Business_and_leisure Partner

10/10

Exceptional

05 Aug 2025

Beth

Front desk lady was super nice and very helpful!

Leisure Partner

4/10

Poor

29 Jul 2025

Verified traveler

Won't stay here again

Room was right next to the elevator so we were constantly hearing noise. In addition, children were running through the hallway late at night. Also, elevator was dirty and smelly.

Friends_and_family Friends

10/10

Exceptional

24 Jul 2025

Donald

The hotel was clean, the staff was friendly and it was very convenient to the place of my meetings.

Business

10/10

Exceptional

17 Jul 2025

Nicholas

Nice

10/10

Exceptional

11 Jul 2025

William

Business trip

Overall nice choice, clean and comfortable, the hide-a- bed couch was hard as a rock but beds wonderful. Elevator sounds a little rickety and was glad we didn’t get stuck in it!

Business

10/10

Exceptional

09 Jul 2025

Elizabeth

Brownsburg IN Comfort Suites

Front desk clerk was kind and professional. He answered all my questions and even saw him with other guests do the same. Nice facility.
Small critique: the dryer did not dry a full load. And, the shampoo/ conditioner is in a dispenser mounted on the wall. Says \"gently squeeze\". Well, no. It's actually a bit tough to get out. I mention because we were in a handicap room and just regular small bottles would be easier to use.

Partner