Best Western Seine West Hotel

France , Paris
Puteaux, 19-20 quai de Dion Bouton
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100 reviews shown

10/10

Exceptional

20 Mar 2026

Mike

Excellent small hotel with great staff

8/10

Excellent

19 Jan 2026

hesham ahmed abdel hamid

Very good

Leisure Partner

8/10

Excellent

21 Oct 2025

Thaddeus

Its a litle far away from major attractions.

Leisure Family

8/10

Excellent

15 Oct 2025

Jason

10 minute walk from train and 20 from La Défense metro. Property was nice but rooms were small, if you don’t expect to be in your room much and don’t mind walking to the train than this is perfect.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Fiona

Really lovely hotel

The hotel was spotlessly clean and maintained! The staff were extremely helpful and professional. The room was much bigger than we expected too. The hotel is in a lovely area, with lots of excellent restaurants and shops and only a 20 minute taxi ride to the centre of Paris. I would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

09 Sep 2025

Peter

Great

Business_and_leisure Self

8/10

Excellent

07 Sep 2025

Nigel

Buffet struggled a bit for the price charged. Scrambled eggs were horrible, bacon greasy and cold, hahbrowns cold. Spme nice fruit.

Leisure Partner

8/10

Excellent

23 Jul 2025

Chai

quite local neighborhood by river.

Business_and_leisure Partner

8/10

Excellent

19 Jul 2025

Reinaldo

very nice hotel. a litle far to piblic transportacion like train
very good brakefast. clean room staff set beds avery morning. and clean as well. i recomended it

Leisure Family

10/10

Exceptional

10 Jul 2025

Jasmin

Great very welcoming clean and comfortable

Leisure Self

8/10

Excellent

07 Jul 2025

Oya

The staff was very nice, good breakfast and clean room. Room was not ready therefore received an upgrade!!

Leisure Family

10/10

Exceptional

24 Jun 2025

Jose

Comfortable and safe area.

10/10

Exceptional

31 May 2025

Maria

Staff was extremely helpful and kind! Our stay was great!

Business_and_leisure Partner

8/10

Excellent

26 Apr 2025

GORDON

Good location

Leisure Partner

10/10

Exceptional

02 Mar 2025

Vinanette

Great staff! Everyone was very helpful and accommodating. Easily accessible to the La Défense area by Bolt/Uber/Bus. Water refill station at the lobby was much appreciated.

Leisure Friends

10/10

Exceptional

25 Feb 2025

Kristen

LOVED staying at The Best Western. Super quiet, friendly staff and was only a 15 minute walk to the Metro.

Leisure Family

10/10

Exceptional

17 Feb 2025

Nicole

Convenient location between airport and attractions
Plenty of restaurants to meet any wants or needs of tourists

Partner

10/10

Exceptional

17 Jan 2025

Muhammad

20m away from the metro by walking, which is probably the biggest thing if you’re trying to get around. Otherwise, safe environment, nice restaurants outside the hotel, staff is super friendly, room was nice. Gas stations nearby for snacks. Metro isnt as packed because people don’t typically travel this direction. Overall very pleasant and would return.

Leisure

10/10

Exceptional

19 Nov 2024

Mavis

I was able to go out bye the train and bus bye my self with no problems. The problem I didn’t like there was that they didn’t have bottled water so you have to get a bottle from the front desk to get water from the fountain that is very poor.

10/10

Exceptional

04 Oct 2024

Sharon

Cute and Quaint Along the Seine.

What a very friendly happy staff here very helpful and kind. the beds were comfortable . There is a beautiful neighborhood close by with shops and restaurants. I would definitely look forward to staying here again. There is a very busy street close by that can be a little noisy at times but not enough to disturb my sleep so I was okay with it.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Willie

The front desk state was great. There was one in particular, a young woman with a light tan and dark, short hair (so sorry I forgot her name) who was very helpful where is went beyond her job title in assisting me with my luggage lost at the airport. She always would follow up with me about it and I appreciated that. One drawback is the area doesn't offer any food options for purchase after midnight so please be sure to eat elsewhere before then. I will return. -USA resident

Leisure Self

10/10

Exceptional

31 Jul 2024

scott

A great value for the money. Many delicious places to eat around town

Leisure Partner

10/10

Exceptional

24 Jun 2024

Hany

Thank you

Leisure Family

10/10

Exceptional

04 Jun 2024

Julie

Staff were helpful and pleasant. Rooms were clean and well-maintained. There was no ice machine and the hairdryer was challenging to use but overall an excellent experience in a convenient location.

10/10

Exceptional

21 May 2024

April

Location was fairly convenient. Quite a walk downhill from the tube. Took a different 20 minute walk to a different tube to avoid the big uphill. Room was small but okay. No AC. Wifi was good. Bathroom and shower were good. Tiny elevator with enough room for two of us and our luggage. Friendly front desk who spoke English. We enjoyed it!

Leisure Partner

10/10

Exceptional

25 Mar 2024

Mark

Perfect location, property was immaculate and staff were so helpful and professional. Highly recommended!

Leisure Self

10/10

Exceptional

04 Jul 2023

Pte

Was great hotel to be a paper of

8/10

Excellent

25 Jun 2023

Todd

Great hotel

The only thing that was not a positive is the size of the elevator (tiny) and the size of the room (tony). This won’t stop us from coming back though as they are an amazing hotel in an amazing spot

Business

10/10

Exceptional

25 Jul 2022

Barzan

Everything was great 👌

Friends

10/10

Exceptional

28 Mar 2022

Antionette

Very nice property and in a great area

Leisure Friends

10/10

Exceptional

15 Sep 2019

Very pleasant stay

Really nice hotel. Had a fabulous room with plenty of space for the 3 in our party. Great location. Had breakfast one morning and there was plenty of choice.

Family

2/10

Poor

19 Mar 2019

Stuart

Didn't get the room I paid for

Paid for a king size bed with breakfast. Got a twin and was asked to pay for breakfast. Front desk not interested and suggested we email the manager.

4/10

Poor

15 Mar 2019

Simon

Don’t do what they say

I booked a superior room with king bed, and they gave me single beds. Worst nights sleep ever. Complained and they said they would give compensations, then changed their mind and didn’t. Very poor - won’t stay there again

10/10

Exceptional

22 Sep 2018

Javier

Great

Great

Partner

6/10

Pleasant

10 Sep 2018

Verified traveler

It is a nice hotel. The only problem was the mildew smell, which bothered my allergies.

4/10

Poor

30 Aug 2018

Shahpoor

Below average. Cold staff and a/c broken.

The staff at the reception were cold and not bothered.

We went to the hotel with out car. We drove up to the front removed the bags and asked them if they had parking. They gave me a slip of a parking garage and told me to park there. Later I found out that parking is free during August in Paris. They could have saved me over 15 euros if they had just told me that.

The room was small but clean and ok. The a/c wasn't working and thus was super hot. The fan didn't help much.

The location of the hotel is in a safe looking area and that was the only plus. Won't be staying there ever again.

Partner

4/10

Poor

07 Aug 2018

Stuart

hot business trip

air con was broken and the room was sweltering. hotel provided fan but this only helped a little.

2/10

Poor

31 Jul 2018

Verified traveler

Good location - Rude staff and No AIRCONDITION

After a long flight from US, when I reached hotel at noon, they asked me to wait unit 3 pm. Over and above that in that hot summer there was no air condition in the entire hotel. The issue was there for almost a month and it didn't show up in Hotels.com site. Further the staffs are rude. There is only one Manager and one assistant manger and I had never able to reach them via phone or in person.

Be prepared to stay in small room (standard room) that has no space to place a big suitcase.

4/10

Poor

27 Jul 2018

Robert

Great Location - bad attitude from some staff.

The hotel is in a great area (we stayed for Lollapalooza) but also only 20 minutes walk to Puteaux station. Hotel itself has been recently renovated and although the rooms are small, they were clean. The 2 complaints I have we’re the air con (out of order) which made the rooms incredibly uncomfortable despite the fan. From reading previous reviews it appears that the air con has been out of order for some time now. My main complaint was the attitude of the housekeeping staff, didn’t refill the tea/coffee any of the 4 nights we stayed and also repeatedly only left us one towel despite it being obvious there were two of us in the room. One morning, I went back to the room to find again that we hadn’t been left with tea/coffee, only one towel and the bed hadn’t been touched. I asked the housekeeper about this who was incredibly rude in response, a shame as the rest of the staff (front desk, waitress etc) were all incredibly friendly and helpful.

Friends

8/10

Excellent

24 Jul 2018

Molly

Lovely Hotel, but no wifi working!

Stayed before and it was fantastic, this time it was still very lovely however there was a couple of things that could be improved pr changed. We stayed for 4 night and the whole time we were there there was no internet. We asked for a double bed but got two single beds pushed together. There was a orange light i our bathroom that would stay on as there was no switch to turn it off. Our aircon for our room wasn’t working so had to use a fan. However apart from this we had a good stay here and I would recommend this Hôtel to a friend/family member.

Partner

6/10

Pleasant

23 Jul 2018

Gianmarco

Close, but no cigar.

I really like Best Western. However there were several problems this stay. Number one there was no air conditioning. They did have a fan and it was a little cool outside, but it was still a bit uncomfortable.

When I came in, there was somebody else’s nasty trash in the bathroom trashcan. Also the coffee service was not renewed for the second night, neither was the fresh water in the fridge. The fridge also didn’t keep things very cold.

then there was that noise. The door is two bedrooms close automatically, but they shut with a bang. This sense of vibration all the way into your bed waking you up. They need to change that right away. Also the cleanup service would bang your wall with the vacuum in the morning. Very annoying. Finally, one of the room service people came into the room without knocking even though the door was locked. I was not happy. I would also like there to have been a brighter reading light by the bed. The one they had was not nearly bright enough.

The Decour is very nice and the bed is comfortable the front desk staff was also very nice. I was disappointed that the hotels site didn’t make it very clear that the AC was not working. Had I seen a warning, I would not have booked. I hope they can make improvements.

2/10

Poor

04 Jul 2018

Verified traveler

12 month without A/C

Stay away from this hotel, especially during the summer. Air conditioning is out of order since 12 months! I checked in at this hotel when outside temperature was around 28oC. To my surprise, inside the hotel was most probably 35oC as there was no A/C anywhere.

2/10

Poor

10 Apr 2018

Clement

Bad hotel staff and management

This is the worst experience. I booked a room for 4 people. When I arrived at the hotel at 12pm, the room 001 was cleaning and was assigned to me. I put the luggage in their front desk and went out. When I came back at 9:30pm, the front desk told us that there was no room for 4 people and the room 001 was assigned to others. He repeatedly said he only knew what the day-time staff had said and did not know any other things. He did not listen and did not try to solve the issue. He was rude and irresponsible. After argument, I had to stay in a room for 3 people. I did not get what I paid for but the hotel has no apology on this. They showed an uncaring attitude and was totally irresponsible.

Family

4/10

Poor

10 Mar 2018

Decorian

Staff

The staff at the front desk was rude and unhelpful. An extra charge had taken place by a staff member when checking out, BUT, upon check in another staff member told me that charge was not going to be counted towards me.

The staff obviously don’t know their own hotel policies and are not on the same page with running the hotel.

The location of the hotel is terrible if you have taxi/Uber/ or personal vehicle to transfer your luggage.

10/10

Exceptional

01 Aug 2017

Verified traveler

Weekend visit

Stayed with three friends for a weekend concert and was very pleased. Room nice size, beds comfy, clean and amazing shower. Hotel was very quiet and did have a bar in the lobby. Staff was very friendly

Family

8/10

Excellent

04 Jul 2017

mim

Centrally situated, near public transport

My room was supposed to be for two people but it was rather small and the bathroom was too small even for one. To their credit very well designed fittings.

4/10

Poor

29 Sep 2016

Phil

Very bad experience with hotel staff

I stayed four nights in this hotel, which I chose because of the chain's reputation and the great location relative to public transportation. The hotel is located in a good spot with easy access to the bus and subway system. There are great restaurants in the Puteaux area that are within walking distance. The rooms are rather small and the amenities are basic. The bathrooms are very small, although they were clean as were the rooms. I did have to switch rooms after two nights because of a strange intermittent buzzing sound that would keep me up at night. The hotel staff wasn't able to explain the reason for this disturbance, but they were quick to accommodate my request to change rooms. But the lowlight of my stay was an altercation (yes, an altercation) with the person who was at the front desk one night because he essentially admitted to monitoring my movements about the lobby, to my room, and back (due to a non-functioning key) on video surveillance and thought I looked \"suspicious.\" Suspicious was clearly a euphemism for profiling and rather than apologize once he had clearly verified my guest status he kept trying to justify himself and escalate the situation. Needless to say I will never stay at this hotel again, nor will I recommend it to anyone if their life depended on it. Worst ever experience with hotel staff.

4/10

Poor

07 Jun 2016

Verified traveler

Men at work upstairs at 8am.

Basically two things: men at work at 8am on the upper floor and toilet drain stink all the time. Enough not to recommend the hotel.

6/10

Pleasant

04 Feb 2016

Leon

Ok ish

Only stayed the one night and overall was good but the bed was a bit tired.

2/10

Poor

27 Oct 2015

James

Do not leave anything noone calls you back..

My main concern, I had to leave quickly for flight and am confident I left something important in the hotel, I called and spoke to hotel and no one calls me back to let me know.

10/10

Exceptional

21 Feb 2015

Kangchen

warm welcome at Kyriad Ladefence

The receptionist was very helpful.

10/10

Exceptional

16 Jan 2015

Jacques

Kyriad

It was very great !

Partner

8/10

Excellent

02 Oct 2014

stephen

Steves Review

Very friendly staff - good value for money

6/10

Pleasant

06 Apr 2014

Mathew Jose

reasonable hotel but difficult to get there

Tiny room and the wireless did not work

10/10

Exceptional

29 Mar 2026

Rudolf

Alles ok

Partner

8/10

Excellent

13 Jan 2026

JEONGYOUNG

아침식사는 수량이 제한적이고 신선 식품과 따뜻한 음식이 적어 아쉬웠어요. 방은 짜뜻해서 좋았는데 히터 소리가 시끄러워 불편했습니다. 머무는 동안 아침에 알람이 울렸는데 아무런 설명아 없어 아쉬웠네요. 하지만 전반적으로 환경이 깔끔하고 서비스도 만족스러웠습니다

Partner

10/10

Exceptional

04 Jan 2026

Amélie

Petit déjeuner, emplacement et chambre

10/10

Exceptional

22 Dec 2025

Paolo

L'attenzione al cliente che si respira in questo Best Western è sicuramente un valore che contribuisce a farlo scegliere ancora e ancora

Business

10/10

Exceptional

15 Dec 2025

Laurent

Une chambre propre et très confortable.
Très proche de mon lieu de formation à pied et proche de restaurants à Puteaux.

Business Self

8/10

Excellent

18 Nov 2025

RAUL

Habitacion comoda, amplia y limpia. Baño igual.

Business Self

10/10

Exceptional

09 Nov 2025

arnaud

Tres bon accueil, souriante, chambre avec super literie. Personnel à l écoute

Partner

6/10

Pleasant

06 Nov 2025

Giulia

Stanza non ben insonorizzata

Business Partner

10/10

Exceptional

24 Oct 2025

SEBASTIEN

Hôtel de très bonne qualité pour voyage d’affaires avec accueil professionnel

Business

10/10

Exceptional

16 Oct 2025

Clarisse

Chambre très propre, literie très confortable.
Quartier calme et agréable.

Business

8/10

Excellent

12 Oct 2025

Mohamed

Chambre plutôt propre malgré la taille pas très grande. Le seul hic était qu’il faisait un peu trop chaud dans la chambre.

Self

10/10

Exceptional

09 Oct 2025

Karine

Un tarif au niveau de la prestation

Un réceptionniste tres avenant, un établissement accueillant et des chambres tres agréables. Petit déjeuner classique mais satisfaisant

Business

8/10

Excellent

07 Oct 2025

Giulia

6/10

Pleasant

24 Sep 2025

Biagio

Chambre au prix surcoté par rapport aux prestations moyennes. Malheureusement l'isolation phonique est inexistante face aux bruits venant du périphérique situé à 10m. Dommage cet hôtel ne m'a pas donné envie d'y revenir et je ne vais pas le conseiller. Par contre l'accueil a été correcte.

Business

10/10

Exceptional

17 Sep 2025

Paolo

Sempre una bella conferma

Vengo regolarmente in questo hotel, la competenza di Marika, Lamin, Marco ed il loro staff fa aumentare il percepito e migliorare l'esperienza

Business

10/10

Exceptional

15 Sep 2025

Chantal

Le personnel vraiment gentil et a l'écoute de nos besoins

Leisure Partner

10/10

Exceptional

10 Sep 2025

Paolo

Sempre una conferma

L'accoglienza e l'attenzione di Marika e del suo staff in questo hotel è sempre stellare! Fa guadagnare punti su tutto il resto

Business

10/10

Exceptional

08 Sep 2025

Paolo

Sempre una certezza

Questo hotel rimane per me un bellissimo esempio di come il personale e dunque il servizio possa aumentare il percepito del cliente di una stella! Bravi, i miei preferiti Marika e Lamin

Business

10/10

Exceptional

23 Jun 2025

Franck

Hotel tres correct, simple, efficace et propre.

Business Self

10/10

Exceptional

19 Jun 2025

Floriane

Bon sejour, personnel tres souriant et accueillant. Les chambres sont belles et confortables.

Business

8/10

Excellent

11 Jun 2025

Laurence

Chambre confortable sans prétention et hotel bien situé, près de nombreux restaurants

Business

10/10

Exceptional

08 Jun 2025

emma

top

6/10

Pleasant

03 Jun 2025

Maria

The room space it’s ok
The bathroom was nice too, the water temperature and pressure was fantastic.
The air conditioning was not properly working, rather than cool or cold air, was more like steam, even when there was a fan there, is not the same.
Elevator is very small, only 2Pax with Carry On and no more space for anything or anyone else.
Can’t talk about the breakfast as I didn’t included it.
Water is available for refill.

Leisure Partner

8/10

Excellent

15 May 2025

emma

dommage qu’on nous réveille le matin ..

Partner

10/10

Exceptional

01 May 2025

Bruno

Calme et confort à qques pas de La Défense

Personnel aux petits soins aidant et souriant. Eaux gazeuses et plate à volonté (fontaines) et petit dej au top des 7h.
Chambres très spacieuses et deux restaus brasserie (plutôt animé ) et italien (plus calme et excellentes escalopes milanaises) à qques pas.
Je recommande.

Business

6/10

Pleasant

20 Apr 2025

Alexis

Velux store !!!!!!

Week-end pour concert, chambre propre mais le volet ( velux ) et dans un état pitoyable !

Partner

8/10

Excellent

06 Apr 2025

Guillaume

Bon sejour

Très bon séjour dans cet établissement pour un voyage professionnel

Business Self

10/10

Exceptional

04 Apr 2025

Jade

Best Western Seine West

2 nuits très bonnes dans cet hôtel.

10/10

Exceptional

28 Mar 2025

Aline Catherine

10/10

Exceptional

24 Mar 2025

Brice

Sejour parfait

Excellent sejour, staff attentif et reactif

Business Self

10/10

Exceptional

22 Mar 2025

SEBASTIEN

Très bon séjour

Je séjourne régulièrement à cet hôtel et je l’apprécie fortement pour son confort et ses services. Je recommande.

Business

10/10

Exceptional

08 Dec 2024

HA.

J’ai franchement pas été déçu , c’est super safe et tranquille comme quartier où séjourner et c’est super bien desservi, l’hôtel est bien entretenue et bien propre et encore merci pour l’accueil c’était impeccable

Leisure Self

10/10

Exceptional

05 Dec 2024

Arjan

Vriendelijke staf zeer netjes

2/10

Poor

07 Oct 2024

Yuri

felt unconfontable especially with the door of bathroom which was very unstable even to be closed （ if we don't add weight it slides automatically）

Leisure Partner

10/10

Exceptional

06 Sep 2024

PHILIPPE

Cool

10/10

Exceptional

30 Aug 2024

Eric

Accueil très sympa.
Personnel à l’écoute.
Assez calme.
Belle chambre.
Grand choix de restaurants agréables autour
Rien à dire.
Toujours aussi bien après plus de 10 sejours

Partner

10/10

Exceptional

09 Aug 2024

Christiaan

Prima hotel, netjes en schoon, goed ontbijt. Aardig personeel.

Leisure Self

10/10

Exceptional

26 May 2024

Patrik

Helg i maj

Mycket bra service. Trevligt bemötande. God frukost.

Partner

10/10

Exceptional

05 May 2024

Antoine

Tres pratique

10/10

Exceptional

14 Apr 2024

marie-france

Super accueil .. merci beaucoup

Leisure Family

8/10

Excellent

05 Apr 2024

Anne-Sophie

Hôtel bien situé avec bonne isolation acoustique, proche tous commerces, très bon accueil et chambre confortable

Leisure Family

2/10

Poor

01 Apr 2024

SANDRA PAOLA

Malo

Me dieron una recámara donde no llega el elevador y yo tuve que cargar maletas siendo que no puedo cargar y había chinches en la cama 😡😡😡😡

Friends_and_family Family

10/10

Exceptional

24 Mar 2024

Antonio

Parigi toccata e fuga.

Vacanza breve ma intensa. Ottima struttura per il rapporto qualità/prezzo

Partner

10/10

Exceptional

24 Mar 2024

Justine

Accueil et chambre au top

Self

6/10

Pleasant

16 Mar 2024

Marie laurence

Malheureusement et de façon inexpliquée,la chambre 205 avait une odeur très désagréable d'oignons ,d'ail de sueur,alors que tout était propre.Impossible de la faire partir en ouvrant régulièrement la fenêtre.Elle ne venait pas des conduites de la salle de bain ,pas de restaurant à côté.
La personne au standard a bien noté ma remarque mais ne m'a pas fait de réduction sur les trois nuits passées.Bsume d'eucalyptus pour rhume heureusement ds ma valise pour oublier cette odeur puante.Flacon de gel douche décroché du support faute de vis, tombé sur mes pieds.Non réparé.

Business

6/10

Pleasant

30 Jan 2024

Jean-François

Peu attractif

J'ai eu une chambre donnant sur le boulevard très fréquenté par les voitures. De plus, la ventilation ne marchait pas.

Business Self