Name: Pullman Paris La Défense
Address: 11 Avenue de l'Arche, 11, Courbevoie, 92400, FR

Pullman Paris La Défense

Paris · France

11 Avenue de l'Arche, 11View location

100 reviews shown

6/10

Pleasant

19 Jul 2026

Zara

Quite mediocre for a 5 star

Family_with_children

6/10

Pleasant

18 Jun 2026

Essam

I came early and i asked for early check in, the room was available but they asked for extra amount for early check in that on the same day in morning!!

Also i didn’t feel that hotel was clean enough as 5 or 4 star hotel.

Self

2/10

Poor

05 Jun 2026

DAVID

This is a hotel that needs a facelift.

Family

4/10

Poor

30 May 2026

Kareem

The AC was useless. It barely does anything. And some of the staff were rude and unhelpful. Underwhelming.

Family

10/10

Exceptional

13 May 2026

Munib

Clean

10/10

Exceptional

08 May 2026

Patricia

Breakfast was great!
Wish the bar and restaurant were open later

4/10

Poor

06 May 2026

Eric

Bad experience

Self

10/10

Exceptional

16 Apr 2026

RAVI

Staff were welcoming and helpful. Very close to shopping malls, supermarkets and public transport. Fitness and steam(hammam) were good.

Family

8/10

Excellent

14 Apr 2026

Aurobindo

Clean, well-maintained rooms and friendly, welcoming staff. The location is excellent, making it easy to commute to major attractions across Paris. Lots of shopping areas in the immediate vicinity. Breakfast was good overall, though there’s definitely room for improvement—particularly in terms of layout and variety of options.

Family_with_children

10/10

Exceptional

12 Apr 2026

Emily

Excellent location and very nice hotel.
Just double check billings when check out, quite a few errors in over charging.

Family

10/10

Exceptional

12 Apr 2026

Rajat

Very good

Family_with_children

6/10

Pleasant

05 Apr 2026

Damanjyot Singh

It '

8/10

Excellent

30 Mar 2026

Lionel

Good stay overall. However, the breakfast wasn't handle properly by the staff. Due to a massive affluence, we had to eat in a separate smaller room where the product offer was way less than the normal one despite what the waiter/manager told us.

Partner

8/10

Excellent

03 Jan 2026

Cedric

Staff made this visit very special for my wife's birthday. Yes. Breakfast was fresh but predictable.

Leisure Partner

8/10

Excellent

31 Dec 2025

Mohamed

It was a good stay. Breakfast got really busy at time but that is expected given the amount of people that stay in the hotel. Room service was prompt and the staff were responsive and polite. Clarisse was very nice as the breakfast hostess and made sure I was taken care of each day.

Leisure Self

6/10

Pleasant

07 Dec 2025

Liliane

We saw a mouth going out from the restaurant
Staff very limited
Long time for check inn (no internet the whole afternoon till night
No gd service for breakfast…
Disappointed

Business Partner

10/10

Exceptional

22 Nov 2025

CHRIS

Staff was great and responsive to our needs. Very helpful with transportation information to navigate Paris train system.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Rita

Yes

Leisure Partner

10/10

Exceptional

29 Oct 2025

Joseph Mariano

Stayed for a visit to the tennis taking place nearby. Flight delays meant I checked in at midnight but the staff were very helpful. Room very clean & spacious. Kettle with tea & coffee but no milk containers or creamer sachets. Breakfast was a good spread but seating hard to find. The breakfast in a bag for my early checkout had a good variety included.

Leisure Self

10/10

Exceptional

16 Oct 2025

Oriana

Excellent stay!

10/10

Exceptional

05 Oct 2025

Jeanette

The spa was wonderful. We used the sauna and had massages. The massage team was very good. The concierge service was incredibly helpful and extremely kind.

Friends_and_family Friends

4/10

Poor

29 Sep 2025

Obadah

I stayed at Pullman Paris La Défense. While the hotel itself has a good location and offers comfortable rooms, my experience was unfortunately overshadowed by a serious security incident.
On my first night, just after midnight, another guest entered my room using a key card that had been mistakenly issued by the front desk. I was asleep at the time and was startled to find a stranger inside my room. Although the guest apologized and explained that the card had been provided to him by reception, this was a very frightening experience and a major breach of safety and privacy.
The management later (after 2 days and repeat complaints) apologized and offered compensation in the form of loyalty points, but the situation should never have occurred in the first place. For a property of this standard, I expected stricter security protocols to prevent such incidents. I hope the hotel takes corrective measures to ensure guest security in the future.

Business Self

2/10

Poor

23 Sep 2025

Nata

I was very disappointed with my stay. After check-out I found a £19 charge added to my holding deposit with no explanation. I did not use or consume anything in the room that could justify this charge, and when I tried to contact the hotel through the Expedia message box, I received no response.

This has left me with a poor experience overall — I expect more transparency and better communication from a hotel of this level.

Business_and_leisure

10/10

Exceptional

19 Sep 2025

sydney

Beautiful area - great service

10/10

Exceptional

12 Sep 2025

Claire

Excellent location for business visitors to the La Defense area.

Business Self

4/10

Poor

11 Sep 2025

Rodney

Room was old and not well maintained. Loose tiles in the bathroom. Dirty carpet in room and throughout hotel. Chaise in lobby was covered with stains. I can go on…

Leisure Partner

2/10

Poor

07 Sep 2025

Nguyen

Not a 5 star-hotel category!!!!!

Business

8/10

Excellent

07 Sep 2025

Tavnit

Good place

Business_and_leisure Partner

6/10

Pleasant

07 Sep 2025

Verified traveler

Business stay in Paris

Rooms average and tired: needs updating

Business

10/10

Exceptional

21 Aug 2025

madjiguene

The property is located near a big shopping mall and near public transport. The rooms are comfortable. The only issue is that the hotel is not visible on uber application.

Leisure Family

8/10

Excellent

03 Aug 2025

Mei

Close to transport & shopping center

Leisure

10/10

Exceptional

31 Jul 2025

Rishon

Great stay! Very nice facilities, especially with kids. Close to a mall, which is nice, but a bit difficult to get around with a stroller.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Tanchra

Absolutely phenomenal-Very elegant hotel. Easy to get around and also easy to stay away from the hustle and busy lifestyle of Paris

10/10

Exceptional

20 Jul 2025

Peter

Excellent service with great helpful staff

Leisure Self

10/10

Exceptional

10 Jul 2025

Tawa

Very helpful check in staff. Super gratefule

Leisure Family

8/10

Excellent

02 May 2025

GORDON

5 star is overrated but still a good choice.

Leisure

10/10

Exceptional

17 Mar 2025

Kibaba

c'était sympa de rencontrer un personnel très accueillant à la réception

8/10

Excellent

17 Jan 2025

Firdausi

Good hotel

It was a lovely hotel but was expecting a few extra facilities since it’s white costly and a very well knows hotel

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Anna Maria

We spent 4 fantastic days at Pullman La Défense and we are absolutely delighted! Everything was perfect – the rooms were impeccably clean, which we truly appreciated. The breakfasts were delicious, with a wide variety of options to satisfy everyone. The staff at the reception was extremely helpful and friendly, always ready to answer our questions or fulfill any requests.
Another highlight was the beautiful, well-equipped gym, which we enjoyed using. The hotel also boasts a great location – easy access to the metro and trains, with shops, shopping malls, a Paul’s bakery, an ice rink, and a wonderful Christmas Market nearby. There are plenty of attractions to make each day enjoyable! Our stay at the hotel was an amazing experience – we’ll definitely be back!

Leisure Family

10/10

Exceptional

15 Oct 2024

Kojo

Good hotel

Excellent hotel right next to the main La Defence area. Some building work in the area but fantastic location and great hotel. Breakfast is expensive though. Excellent location and staff were very helpful. Speak multiple languages

Business

4/10

Poor

10 Oct 2024

Verified traveler

Under performed over priced

Not a five star hotel in reality. Poor service and outdated amenities.

Business

8/10

Excellent

08 Oct 2024

laura

I would not consider this a 5 star hotel.
Everything was fine. Although not requiring it I had a modified room for a disabled guest. This likely meant the space was roomier than perhaps a normal room which I personally found helpful. Given proximity to CNIT and conferences there’s often seemed to be long lines for check in

Business Self

2/10

Poor

11 Sep 2024

Selina

I have so much negative to say i’ll summit up in a few words DONT STAY HERE!

Leisure Family

6/10

Pleasant

01 Jul 2024

Alireza

Not a 5 star hotel as advertised. Room was not very clean, carpets all stained and old. We arrived in the morning and our room was ready but the hotel charged €70 to check us in early, which I paid because we were tired. Breakfast was boring, same items every day. Service was very poor at breakfast. Won’t go back! Definitely NOT a 5-star facility!

Leisure Family

8/10

Excellent

30 Jun 2024

Barbara

Very helpful, kind and attentive staff.
Reasonable price vs conditions ratio (compared to other Paris hotels which are quite expensive compared to other top hotels in other places in the world without necessarily having good conditions or services).

This was my second stay at a Pullman Hotel in Europe and I was not disappointed.

I definitely recommend this hotel.

Leisure

10/10

Exceptional

11 Jun 2024

Ange

Awesome staffing, everyone from the valet parking individuals, the front desk, the restaurant staff to the cleaning lady everyone showed care and was very helpful. My wife, two little daughters and I checked in for 4 nights and felt safe, comfortable and happy to be in this hotel.

Business_and_leisure Family_with_children

2/10

Poor

24 May 2024

Ashish

Poor service

Wasted 1 hour in my checkin

Business

8/10

Excellent

20 May 2024

Kate

We stayed here as close to La defense arena. Business district, but great if you are seeing. Taylor Swift concert.

Leisure

8/10

Excellent

11 May 2024

Jennifer

Perfect location in the business district. Close to popular Paris activities. Train access within walking distance. Room service was amazing. Nice place to stay.

Leisure Family

4/10

Poor

06 Apr 2024

kaveh

not recommended

this hotel is like 3 star hotel not like 5 star hotel
very difficult access to hotel from ladefence station
i dont like this hotel

Partner

10/10

Exceptional

04 Apr 2024

Ahmad

Was good

Business Self

6/10

Pleasant

07 Feb 2024

Verified traveler

Hotel is tired. Decoration dated. Carpets grey and stained. Fitness centre is lacking equipment. Buffet is expensive at €29 and limited. Rooms are fine and functional but sparsely decorated.

Business

6/10

Pleasant

12 Dec 2023

Blerina

IT was ok, the room was not particularly clean or had good appliances like hairdryer not working and when it did for the first day was very old.
very old towels; floor never seemed to be vacuumed.
I have enjoyed staying there before, but not this time.

Business Self

10/10

Exceptional

15 Oct 2023

Reynaldo

The property is fine so I will share what’s nearby instead?
There is a Westfield mall towards the back of the hotel (15min walk). Several dining places are in and around the mall. If craving for brands like Chipotle, Kentucky Fried Chicken, the world’s famous Starbucks and McDonald, it’s there!

8/10

Excellent

05 Oct 2023

Brenda

Nice

The hotel lobby was nice, but the rooms needs upgrading. No electrical plugs in bathroom for women to do their hair! Overall stay was nice!

Business

8/10

Excellent

29 Sep 2023

Blerina

Everything was good

Business Self

10/10

Exceptional

01 Sep 2023

Adele

Too far away

10/10

Exceptional

13 Aug 2023

Mohamed

Great Customer Service! Very quiet and close to many shopping centers! Close to Paris as well. Definitely recommend!

Leisure Self

8/10

Excellent

11 Aug 2023

Sanalkumar

This is an excellent location. Apart from A/C not working (even after reporting), everything else was very good.

Leisure Family

8/10

Excellent

06 Aug 2023

Thanusanthan

Very good location to visit Paris

10/10

Exceptional

11 Jul 2023

PIERRE

I loved this hotel and most of all the staff. Special thanks to Pauline at the recption and Mary in kitchen. It couldn't have been better, really many thanks. We traveled as a family with my wife and two kids.
The location, despite been at the entrance of Paris, is very convenient. There is the RER A and line 1 metro accesible which take you anywhere.
Many thanks once again. We had the time of our lives in Paris and we are mostly thankful with the staff.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2023

Darius

Great property. Well kept and clean with a great staff.

Business Friends

6/10

Pleasant

20 May 2023

Zahraa Mohmad

Orange juice on breakfast was not natural as other stays. It was from concentrated.

Business

10/10

Exceptional

04 Dec 2022

Theresa

Highly recommend!! Fantastic in every way

Business_and_leisure

8/10

Excellent

10 Nov 2022

Edwin

Just okay

Leisure Partner

6/10

Pleasant

06 Oct 2022

Verified traveler

Great service... Outdated, run down bedrooms

Perfectly located for a business trip, amazing service, great breakfast. But the bedrooms/bathroom is not at the level of a Pullman hotel. Very disappointing.

Business

10/10

Exceptional

04 Oct 2022

RHEA

Location, access to the hotel.

The escalator going to the hotel is always not working. Had to use the stairs to bring luggages

Leisure Partner

10/10

Exceptional

03 Oct 2022

Najwa

staff were great and hotel was clean and beds were great!

Leisure Family

8/10

Excellent

02 Oct 2022

Fred

Housekeepers need to check room supplies always and refill when finished. I ran out of shower gel for 4days and they didn't know until I reported.

Business_and_leisure Self

10/10

Exceptional

15 Aug 2022

Ahmet

lovley location freindly staff room was very great air con system was the best i have ever seen in hotels spacous room will recommend

Leisure Partner

2/10

Poor

12 Aug 2022

Osama

Fridge doesn’t work
Shampoo and hand lotion containers doesn’t work
Dirty carpet
The 2 rooms are outdated
We got 1 queen bed instead of 2 twin beds for both rooms
We stuck in parking for 15 minutes waiting for someone to open the parking gate for us.

We reported the issues in the first day to the Front desk manager and nothing was done

By far this not more than 3 stars hotel and the worst in our recant experiences with 5 stars in North America and Europe

Leisure Family

10/10

Exceptional

10 Aug 2022

Lan

Amazing. Staff was great

Leisure Family

8/10

Excellent

24 Jul 2022

WESAM

room, breakfast and location are good

Leisure Family_with_children

10/10

Exceptional

20 Jul 2022

Viviana

Excellent staff very helpful

Leisure Partner

8/10

Excellent

04 Jul 2022

Leonie

Just back from a great stay at the Pullman La Defense. The reception staff were polite, friendly and helpful. The cleaners were excellent, every day our room was left spotless with clean towels. The hotel is just a short walk from the metro station which is easy to use and the area of La defense is modern and quirky and although we did not eat in this area there are plenty of restaurants and shops around. My only constructive feedback was that the bathroom decor in our room was quite tired and I also used the toilet on the ground floor on our last day which unfortunately had not been cleaned to the high standards that our room had. Overall I would definitely recommend this hotel and area!

Leisure Partner

10/10

Exceptional

23 Jun 2022

Samantha

Loved every single one of the staff here! Room was clean and amazing atmosphere. Close walk to mall, restaurants, grocery store etc.

Leisure Family_with_children

10/10

Exceptional

15 Jun 2022

Arran

Great stay

A great hotel for the business area. The staff are fantastic and friendly, especially the lady at breakfast who checks you in for your table.

Business

8/10

Excellent

06 Jun 2022

Earl

Staff are friendly, helpful and extremely courteous. The room is clean and fine. The barroom is very nice and a very generous size with an excellent walk-in shower. The area is ok. Not a walking area to find outdoor cafes or a places for a bite or a latte.
About a 5-7 min walk to the Metro subway.

Business Self

10/10

Exceptional

28 May 2022

Gabriel

Excellent hotel

Leisure Family

10/10

Exceptional

06 May 2022

SAL

Clean
Friendly stuff and professional
Good location

Leisure Family_with_children

10/10

Exceptional

27 Apr 2022

Keshia

Clean and beautiful hotel. Staff were very friendly. Within close proximity to train Stations, shopping mall and buses. Lovely hotel view. Would definitely choose this hotel again.

Leisure Friends

8/10

Excellent

19 Apr 2022

Ivy

clean and modern facility but a bit far from the city, however, 6 minutes walk to the public transportation makes up for this. No hotel shuttle to the airport.

Leisure Family_with_children

10/10

Exceptional

18 Apr 2022

Sophie

I was very satisfied with my stay. The service was very good, the staff were very communicative and helpful and always responds and adapts to your needs. The hotel's location is also very convenient, it is only a few minutes away (walking distance) from the La Défense station and Westfield mall. Overall everything was great and I recommend this for anyone planning on staying in the area.

Self

10/10

Exceptional

04 Apr 2022

Mary

I was a hotel and very good.

Leisure Family

10/10

Exceptional

09 Dec 2021

Jongkyu

Excellent

Business

10/10

Exceptional

23 Oct 2021

Khanh

Pullman is a fantastic choice for business travelers in Paris / La Défense. Their rooms are nice and comfy. Staff members are friendly and very accomodating. Shout out to Edouard from the restaurant who went above and beyond for us every morning when we came down for breakfast.

Business

10/10

Exceptional

22 Oct 2021

Hovert

Hotel is excellent except that it is so hard for uber to find the location.

Business

8/10

Excellent

20 Oct 2021

Aboubakar

Good

10/10

Exceptional

12 Oct 2021

Guillaume

Very friendly staff. Confortable room. Fast service.Poor Breakfast, i Expected more choice for this hotel level.

Friends_and_family Family

8/10

Excellent

22 Jan 2020

Star

Family connecting rooms

Overall it was nice and worked for our travel arrangements as a family. The connecting rooms were good. Linens were clean with fluffy down comforters. Our rooms were cleaned and tidied up daily. The hotel itself was quiet, however, we could here screeching from a nearby escalator which was disturbing. Our bathroom sink had a leak. We learned that our inability to open the fridge was because it had alcohol inside and for an additional $200 or so, we could have had access. We were unable to cool our water or have easy availability to ice for an ankle injury. Appreciated daily, one bottle, room temperature water replenishment.

Friends_and_family Family

10/10

Exceptional

23 Dec 2019

Verified traveler

Exceptional hospitality and cleanliness, staff couldn’t be nicer

Leisure Partner

10/10

Exceptional

13 Dec 2019

Almir

Great service=great stay

I really liked the service overall in the hotel. Bathilde at the front desk was really helpful and we had a pleasant conversation during the check in process. Also, Yvonne, who cleaned our room, was very attentive and made sure we had enough towels and water for the stay. Thanks again.

Business

4/10

Poor

28 Nov 2019

Verified traveler

The internet was really bad

Business

10/10

Exceptional

22 Nov 2019

Lyn

The staff at the front desk was excellent, especially Fayaz.

Leisure Partner

8/10

Excellent

12 Oct 2019

Verified traveler

Nice property and well.placed coikd not fault it except bery overproced at 320 per night ?

Business Self

10/10

Exceptional

26 Aug 2019

Aimee

Best hotel I ever stayed in. Very nice staffs and great breakfast buffet. Room is clean and the location is perfect. La Defense has them all, restaurants, mall, movie theater, train.... I will highly recommend this hotel.

Leisure Family

10/10

Exceptional

12 Aug 2019

Verified traveler

I loved the Hotel Staff. Bathilda and Fanta were two hotel receptionist were extremely helpful and patient in providing us to directions for different location, and recommendations for places to dine. I hope they are still there when we return next year.

Leisure Partner

10/10

Exceptional

06 Aug 2019

Verified traveler

Sunday service was not as great. Our breakfast didn't arrive, and they mixed up our room service order. Apart from that, everything else was fantastic. Staff was nice and friendly and very accommodating. Would recommend staying there again.

Leisure Family

10/10

Exceptional

24 Jul 2019

Verified traveler

Will be visiting again!

Had a lovely relaxed and luxurious stay at the Pullman with such helpful and friendly staff. Will definitely be visiting again! Thank you for a great time team.

Partner

10/10

Exceptional

13 Jul 2019

Verified traveler

Very modern and comfortable. Fantastic food and great service.

Leisure Family