Name: Sleep Inn Mazatlan
Address: Av. Paseo Del Pacifico 3407, Mazatlan, 82129, MX

10/10

Exceptional

03 May 2026

Carlos

Breakfast

10/10

Exceptional

17 Apr 2026

Bonita

We like the Sleep Inn in Mazatlan because of the location, easy to find. Shopping is close. Will definitely stay here again

Partner

10/10

Exceptional

02 Jan 2026

Juan Carlos

Servicio de limpieza, buffet, servicio al cliente... 10 / 10

8/10

Excellent

14 Dec 2025

Gonzalo

X

10/10

Exceptional

19 Nov 2025

Bonita

Great location, easy to find

Partner

10/10

Exceptional

02 Nov 2025

Rick

Yuguybiyby

Partner

2/10

Poor

12 Oct 2025

Yesenia

Booked for 3 nights and ended up having to check out early on the first day due to a family emergency. Front desk (Alondra) reached out to management and they informed me I would be reimbursed for one night only which I understood and thought was fair. Now that Expedia has reached out to them they have gone back on their word and i will not be reimbursed for any of the 3 unused nights. Well they lost a returning guest over $60. They needed the money more than I did I guess.

10/10

Exceptional

30 Sep 2025

Jeremiah

Good

Business_and_leisure

10/10

Exceptional

12 Aug 2025

Francisco

good property ,nice cleaning

Leisure Family

10/10

Exceptional

17 Jul 2025

Geysa

I had a family member at the hospital so rented this hotel for convenience. Checkin whent fast, it was clean and the breakfast was great!

Partner

10/10

Exceptional

16 Jun 2025

Henry

It was overnight

Partner

10/10

Exceptional

01 Jun 2025

Miguel Angel

Precio justo con una muy buena calidad

Friends_and_family Family

10/10

Exceptional

02 May 2025

Shirley

All went well, and having friendly staff who like to smile and help with my questions is definitely a 10 in my books. Muchas gracias!

Leisure

6/10

Pleasant

26 Feb 2025

Kevin

Find somewhere else

Its too far to carry all our things from the parking lot to the side door. There is no water or coffee in the rooms (though there is a coffee maker!) and breakfast starts too late for travellers. We had to leave before 7 am. We have stayed twice and this was our last time.

Partner

8/10

Excellent

05 Jan 2025

Bruce

Felt safe, secure parking lot, good location. No room amenities like a fridge or microwave and not enough towels

10/10

Exceptional

31 Dec 2024

Rosalia

It’s a wonderful place to stay the night and their breakfast is super yummy

Family

10/10

Exceptional

03 Dec 2024

anthony

A bit noisy area. Train early in the morning

10/10

Exceptional

18 Aug 2024

Oscar

Thank you

Leisure

8/10

Excellent

12 Aug 2024

Ted

Modest breakfast.
Great bed, clean

Business Family

2/10

Poor

04 Aug 2024

Everardo

Horrible la habitación , alfombras del pasillo vieja

Friends_and_family Family

4/10

Poor

24 Jul 2024

NORMA

The hotel is close to highway 15 away from center. Hotel did not provide towels during my stay. I was never able to get a hold of receptionist. I had to walk twice to lobby for towels. I finally got pool towels. Only one receptionist during high season. Pool is small and crowded. Breakfast was fine. Area is close to major stores. There weren’t many restaurants with in walking distance.

Leisure Partner

10/10

Exceptional

07 Jun 2024

Henry

The shower head was broken

Partner

8/10

Excellent

25 May 2024

Melvin

Quick and easy access to international center

10/10

Exceptional

02 May 2024

Mary

Parking

Business_and_leisure Partner

6/10

Pleasant

15 Apr 2024

Verified traveler

Average hotel that could do better.

This is an average hotel but with some points that make it hard to justify rebooking.

The basics are covered: the bed is comfortable enough, the place is clean and it receives families.

Although they clean the floors the cleaner they use made the floor sticky, there were other things that weren't entirely of our liking, let's say that the room looked tired and unloved.

The breakfast was dire, all was uniformly cheap and nasty, the people working there were very busy but the produce was off better quality in the Oxxo across the road, we decided not to eat here after our first breakfast.

The hotel is close to several acceptable restaurants including some decent fast food ones in a shopping center a few minutes nearby (walkable distance but wear stable shoes), a taxi will take one everywhere in town in 15 or 20 minutes.

I booked this place only because town was full due to the solar eclipse, I would have preferred something closer to the beach, they made a killing for that weekend (prices higher than far superior hotels in London let's say) but they lost the opportunity to cause a good impression on visitors.

Partner

6/10

Pleasant

12 Apr 2024

Corin

The staff did not speak any English so the language barrier was hard. Also the beds were uncomfortable. It was any easy last minute hotel to book to have accommodation.

Leisure Family_with_children

4/10

Poor

09 Apr 2024

Douglas

The hotel is terrible. The rooms are very small. The hotel did not have enough towels for the number of guests. The breakfast in the morning was cold and flavorless. The staff was nice but they can't fix this hotel.

Leisure Family

10/10

Exceptional

07 Apr 2024

Bonita

We really enjoyed our stay at Sleep Inn Hotel. It was easy to find, great location. The gate security man was very helpful and friendly. Will definitely stay here again

Partner

8/10

Excellent

24 Mar 2024

Michael

lncluded breakfast was very busy and staff had trouble keeping up,No other problems.

10/10

Exceptional

23 Mar 2024

Sidney

Great breakfast and customer service

Leisure Family

10/10

Exceptional

18 Mar 2024

Gordon

Sleep Inn was right for me ! Great Stay!

Check in was great .
Parking is easy with 24 hr security .
Breakfast Buffet was well supplied ,very tasty, friendly staff, clean ,
Property is newer and well maintained .
Alma at the front desk is very helpful to all the guests competent, and extremely efficient .
Room was clean and quiet,
Good Restaurants on both sides of the hotel.
So nice to be welcomed and treated as a respected Guest .

10/10

Exceptional

21 Dec 2023

Rosalia

It’s next to a fantastic taco place but the staff could be friendlier.

8/10

Excellent

30 May 2023

Jessica

The room was clean, friendly staff, the outdoor pool was nice although it was a little dirty. Our only big complaint is the wifi, it worked in our room for about an hour or two then went out so we basically had no wifi during our stay. Overall it’s a decent hotel for the price.

Leisure Family_with_children

6/10

Pleasant

14 Apr 2023

William J

The staff and location are excellent. Cleanliness and general maintenance has deteriorated. We stayed on that hotel when it was almost new, the facility has deteriorated more than expected. The bed sheet was stained, which was a big turn off.

Partner

8/10

Excellent

13 Mar 2023

Bill

Quiet

Leisure Self

6/10

Pleasant

06 Mar 2023

David

Lack of lighting and cheap furniture. No coffee or water in room.

Leisure Family

4/10

Poor

31 Dec 2022

Ross

We asked ahead of time for two connecting rooms for us and our children, but they put us on two different floors. It was too late at night to attempt to find another hotel, so we stayed. The staff were lovely, but the business is quite disorganized. It felt like perhaps the hotel owners are new/first time hotel operators.

Leisure Family

8/10

Excellent

28 Dec 2022

Arthur

In this economic hotel, there is little in the way of extras, but the free breakfast is a nice addition. Some distance from the malecon but for those in transit fairly close to highway 15 and the autopista.
Biggest complaint on this stay was that the towels in the room were threadbare and very worn. Also, in neither of our stays in this hotel was there a top sheet and it is unclear how often the duvet was cleaned.

Leisure Partner

8/10

Excellent

08 Dec 2022

Arthur

The price is certainly right but not surprisingly reflected in the hotel's distance from the malecon. As with much of the outskirts of Mazetlan, there seems to be a construction boom, and that is certainly evident near the hotel which does result in considerable construction noise during the day and into the evening (up to 9PM) and at least two of the restaurants listed on Google maps have been gobbled up in the boom. Staff were pleasant and friendly but I would have preferred that the kind ladies serving the breakfast (which by the way was very good) would have been wearing face masks.

Leisure Partner

2/10

Poor

03 Oct 2022

Jess

Internet terrible, breakfast only on their schedule, A/C problems, tried to obvercharge me, guard was rude.

Leisure Self

2/10

Poor

21 Sep 2022

Jose Manuel

Old rooms in poor conditions, I lost half a day waiting for the maintenance front desk to believe the door lock was broken and have it fixed

Leisure Family

10/10

Exceptional

15 Aug 2022

ALEJANDRO

Very good option in Mazatlan

It was a pretty good hotel room, everything was clean and in order, the only issue was with breakfast and the way it was served, the food was good but the servers were understaffed. From the check in process to everything else, highly recommended!

Friends_and_family Family

8/10

Excellent

03 Jul 2022

Rocio

Quiet and clean hotel. Continental breakfast serve for all guest. Limited dining and transportation about 20 minutes from the tourist area.

Leisure Family

6/10

Pleasant

30 Jun 2022

Ted

Worn out bed. Lumpy and bumpy.
Good breakfast.

Business Partner

4/10

Poor

13 Jun 2022

Ted

Air conditioner dripped into our suitcase. A/c was very noisy. Bed was lumpy.

Business Partner

6/10

Pleasant

08 Mar 2022

Mohammadmohsen

It is not what I expect when I check the website and photos.

Business_and_leisure Partner

6/10

Pleasant

04 Jan 2022

pedro

None

Business_and_leisure Family

8/10

Excellent

04 Jan 2022

John

They need more staff to clean the rooms daily and more of the amenities that travelers might be used to.

Leisure Family

8/10

Excellent

30 Dec 2021

Oscar de la

Very good

Business Friends

8/10

Excellent

18 Nov 2021

Edgar Omar

It was a quiet place what iI don't like front desk should be more frendly

Leisure Family_with_children

8/10

Excellent

22 Aug 2021

Verified traveler

Very nice

Leisure Family_with_children

10/10

Exceptional

17 Jun 2021

Kevin

Was pretty good. Alt

Partner

6/10

Pleasant

08 Jun 2021

Verified traveler

Todo muy bien y en orden, cumple

Business Self

8/10

Excellent

31 May 2021

Henry

Great value for one night. Didn't like the pillow. That is such a subjective thing, I will stay here again next year.

Partner

10/10

Exceptional

01 Mar 2021

Verified traveler

Price, rooms, property, service.

Showers, location,

Friends_and_family Family

8/10

Excellent

21 Jan 2021

Verified traveler

Sin comentarios. Sin comentarios. Bien para descanso de un día.

Leisure Family

8/10

Excellent

14 Jan 2021

Verified traveler

Employees were very good....room clean and comfortable....they could do better with breakfast

Friends_and_family Partner

4/10

Poor

29 Nov 2020

Fernando

Staff was really friendly and accommodating for any need.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2020

Victor

Great place to stay

Very frendly staff, clean rooms, security parking, in close parking just great place highly recomended 👍

Partner

10/10

Exceptional

24 Jun 2020

Henry

The hotel is clean and safe. Just a night en route home.

Business Partner

8/10

Excellent

23 Jun 2020

Verified traveler

Very clean place nice for the price, away from the turist area

Leisure Family

2/10

Poor

08 Apr 2020

Miguel

Need going other hotel for close for coronavirus live Saturday paid extra money ok

Friends_and_family Family

6/10

Pleasant

12 Mar 2020

sangasz

Rooms as expected for business class, thin walls could here people talking plus they had a baby crying, another thing is the railroad tracks are not that far away, so expect to hear the horn blow loud enough to wake you up around 2:00 a.m. and then again at 5:30 a.m. pool looked as if it needed cleaning, best thing was the included breakfast, basic but good enough.

Business Self

6/10

Pleasant

21 Feb 2020

Abdulrahman

Nothing much it’s a standard hotel for one night before my flight, with bad pillows though and according to Expedia Website it’s an airport hotel, unfortunately it’s totally incorrect 15 miles without a free airport shuttle it’s not an airport hotel! Daaa

Leisure Self

10/10

Exceptional

29 Jan 2020

Alex

Very convenient location. Secure parking. Great breakfast!@

Leisure Partner

8/10

Excellent

18 Jan 2020

Verified traveler

Hotel is new and location is 15 mins to hotel zone or playa.

Leisure Family

8/10

Excellent

01 Jan 2020

Verified traveler

The hotel was immaculately clean. It is not near a beach but is close to the 15D freeway, which we travelled, and has two nearby restaurants that are good. Breakfast...free... was the usual ones that are served in 3 star hotels. Good, helpful security people and at least one staff member spoke good English. We will definitely be back.

Leisure Partner

10/10

Exceptional

31 Dec 2019

Jesse

Best stay

Great room and clean

Partner

6/10

Pleasant

21 Aug 2019

Humberto

From Kansas

No fridge, poor customer service, food wasn't good.

Family

8/10

Excellent

12 Jul 2019

Marco

Nice and comfortable

The room was just as what you would expect from this chain of hotels, modern, clean and comfy enough for a good nights rest. We had an issue with the shower, but the maintenance crew came and fixed it right away!! The only 2 things that prevented a great score is that the pool was somewhat filthy due to soo many people being in it, jumping in and out leaving dirt and sand in it. The other being that the hotel is close to a rail road crossing and the train horn woke us up at around 2AM

Family

10/10

Exceptional

30 May 2019

Henry

Good breakfast included. No restuarant in hotel and the nearest is in the food court at Gallarias Mazatlan. Better to drive there.

Partner

8/10

Excellent

15 Apr 2019

Verified traveler

Friendly and helpful staff, clean building and clean rooms. The walls are very thin and you can hear everything in the hallways and other rooms, at least on the first floor. Perhaps add some paintings in the hallways and/or rubber backed rugs in front of the rooms to help absorb some of the noise?

Otherwise, great stay.

Business Self

8/10

Excellent

12 Apr 2019

Ricardo

Great location !

Good . Clean and close to Zona Dorada ( beach)

8/10

Excellent

20 Mar 2019

Esmeralda

Kind of wierd hotel

Same breakfast served the 3 days, everything in the hotel its kind small, mini closet, sink has no space around to put your personal care items, toilet paper its behind toilet set (almost unrecheable)no shower door or curtain, no ice machine at all , computer center right inside of breakfast area

Family

8/10

Excellent

12 Mar 2019

Verified traveler

1 night stop before Golden Zone stay

This hotel is well situated on the bus route and 500 m from Sam's Club / Walmart and the Shopping Mall.
Has a small outside unheated pool.
Breakfast was amazing from 7 - 11 a.m. Room are a tiny bit too small for a family of 4.
Service was AMAZING.
Thank You Sleep Inn !

Family

6/10

Pleasant

11 Mar 2019

Verified traveler

Easy walk to shopping mall.
Ragged towels. Mattress was lumpy.
WiFi slow.

Leisure Partner

10/10

Exceptional

05 Feb 2019

Steve

After too many Margaritas, sleep it off here!

The room was comforting in that the basics were covered well. The extra beverage was unexpected but very much appreciated. The breakfast was exemplary; serving not only chiliqueles but heuvos revieltos with sausage. Those of us who eat keto especially appreciate such a dish

Partner

10/10

Exceptional

07 Jan 2019

Verified traveler

I was there only for one night and was not able to enjoy all the services they offer.
But what I was able to see and feel was good. If I need to go back to Mazatlan I will most likely stay there again.

Friends_and_family Family

10/10

Exceptional

02 Dec 2018

Verified traveler

If you're paying thru, and need a place to sleep. It's a good hotel for just spending the night.

8/10

Excellent

25 Oct 2018

James

Stayed there for two nights when Hurricane Willa was supposed to hit Mazatlan. Very happy with everything.

Family

8/10

Excellent

16 Oct 2018

John

Nice hotel and friendly staff. No hot water in the room. When we told them they said they shrugged it off. When we asked for a room with hot water the next day they were able to. The new room was not as up-kept, however. We had to wait an hour one day for them to clean the pool at noon. I think they weren’t used to people using it, there was almost no other guests during our stay.

Family

4/10

Poor

04 Aug 2018

Verified traveler

Property is in good location however the property lacks of comfort,breakfast is bad small rooms and less of two stars

8/10

Excellent

06 Jun 2018

Irvin

New, under construction

New hotel still under construction, neat clean, rooms very small. Room service nice touch, don't pay too much

4/10

Poor

09 May 2018

Catch

Chicago

Not up to standards that is why is cheap, bathrooms were not clean hair all over the flooring, disappointing

6/10

Pleasant

06 May 2018

Verified traveler

For us it is a stopover hotel, so it is good. Easy off ,on to cuota bypass of Mazatlan. They now have a kitchen for room service til 10pm, food was good! A walmart and a large mall in walking distance ( 1/4 mile). Basic business style, good breakfast buffet. Shop around, sometimes there is a substantial discount.

10/10

Exceptional

31 Mar 2018

Henry

very convenient to the Cuota while traveling north.

Partner

6/10

Pleasant

27 Mar 2018

Michael

Very basic not even a blanket

Partner

6/10

Pleasant

10 Mar 2018

ColimaTed

Easy

Close to freeway. Good Breakfast.
Comfy bed. Easy parking.

6/10

Pleasant

02 Jan 2018

Maxine

We needed a place to stay for the night. It served that purpose but don't expect too much. We had to ask for towels and there was no blanket on the bed, just a very thread bare sheet. Staff tried to be helpful. Too much pay for what we got, but breakfast was good.

Partner

10/10

Exceptional

27 Nov 2017

TD

Great location

Isn't on the beach nor is it in the centre part of the city, so convenient if you are travelling through. continental breakfast is one of the best we have had in Mexico.

6/10

Pleasant

25 Aug 2017

Verified traveler

Sorry, but for some reason mattresses are rock hard in Mexico and I am too old for them, The hotel and room were modern and clean. The included breakfast was awful. Someone tell them not to put hot dogs in scrambled eggs!!!

Partner

6/10

Pleasant

10 May 2017

Verified traveler

OK for one night.

Hotel was easy to get to from the highway. Clean and new looking. Close to the mall & restaurants. For a one night stay it is OK. Beds a little worn, no hot water in the morning, and bathroom sink faucet was loose but staff was very nice. Walls were very thin and could hear people walking in their room above us. Quite noise so I would suggest asking for a room in a quiet location if you want to sleep. Would I recommend? Depends on what the stay is for. Need to add a \"maybe\" because it depends on the people. For a one night stay to get to your destination it is OK.

8/10

Excellent

25 Mar 2017

Alan

A nice modern clean hotel. If you're looking for a reasonably priced hotel away from the resort area this is it. A little knowledge of Spanish would be good as the front staff, though friendly, are a little weak in English. All in all, quite happy with it.

Partner

10/10

Exceptional

20 Mar 2017

Vance

Great place

Brand new hotel with very nice service. The rooms are clean modern and comfortable. The hotel is a bit out of the way so you will need a car or you will taking taxis. Great stay here.

Family

8/10

Excellent

13 Feb 2017

Dave

An express hotel

A long walk or short cab ride to closest shopping. Far away from tourist area and beach. Next to busy highway and railroad intersection. The rooms are small and suited to the business traveler. The rooms and lobby are clean and well lighted. The softest mattress I have ever had in 36 years in Mazatlan (really), though the box spring/base creaked loudly. The staff is very friendly and helpful, though not all the staff is fluent in English. The language barrier is easily bridged with simple phrases in Spanish/English. I would recommend the hotel to anyone who needs a room for a short lay over. The rooms are wired for electronics, the WiFi is first rate, TV good, and the A/C is wireless remote. It was a good experience overall and I will stay there again.

8/10

Excellent

04 Feb 2017

Verified traveler

Modern hotel.

Close to Hwy 15D. Out of Centro, not near water but lots of shopping near.

Room was not complete on arrival. No ice bucket and only one glass. Staff jumped to attention when alerted to problem.

4/10

Poor

02 Feb 2017

Verified traveler

Rooms need to be cleaned more

The rooms need to be cleaned more, Pillows are terrible and have ball like cotton, terrible..... there was a noise with one of the fire detectors... made it impossible to sleep..... no cord on phone jack... not cool...

6/10

Pleasant

01 Feb 2017

Verified traveler

so so they need to improve

Upon our arrival I noticed there was only a sheet on the bed no comforter or blanket. I tried to call reception and no phone cable. Then the alarm kept going off since the a/c wasn't working. The coffeemaker also didn't work. All this at 1130 pm. They finally moved us to another room. They really need to do maintenance. So much for a restful night.

6/10

Pleasant

20 Dec 2016

Paloma

Missing amenities

It was good... but the room wasn't very clean... the bathroom was super small and there was no iron or iron board.. no microwave or fridge in the room.
I didn't like the breakfast... it was fried tortillas with chili and beans... no pancakes or something lighter...
The location is great though...

8/10

Excellent

18 Dec 2016

ColimaTed

Easy Access and Good Deal

If you are driving the coastal route and want easy access and return; this is the hotel for you!
Good hotel, great beds, modest breakfast but good.