Torrenza Boutique Resort

Mexico , Mazatlan
MAZATLAN, Av Sabalo Cerritos sn Marina Mazatlan
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100 reviews shown

2/10

Poor

15 Mar 2026

Jean-Marc

This is not a resort. It’s a dump. No spa, no excercise room, no food, no bar, ice cold pool, battered up chairs&unbrellas, not maintained repairs and landscaping. Pathetic kitchen, bugs, leaky faucets. Empty. We were alone there. It’s false advertising and Expedia did not help to relocate us. Very poor service. Don’t get ripped off like us!

Partner

2/10

Poor

20 Jan 2026

Catherine Leigh Weinert

The place was COMPKETELY run down. It really shouldn't be open to the public and you definitely should not be promoting them. I am happy to share pictures. The ONLY area that has been mai tained is the lobby. I book for a week, had to pay in advance, but left after the first night. They have not refunded my money.

Leisure Self

2/10

Poor

21 Dec 2025

Allison

That is the fourth time I’ve stayed there. I would not go back again. The last two times have been awful.

Leisure Self

2/10

Poor

05 Apr 2025

Les

The resort was closed when we arrived. We were given a room at a sister resort that was totally out of the area we wanted to be. They said the power was out. I think they were under booked. The sister resort was not a good place.

Leisure Partner

2/10

Poor

31 Mar 2025

philip

When we arrived a man came out of the hotel and showed me his phone to read message because he did not speak English .the message read we are closed at this time and we will transfer you to our other hotel called diamond bay.which was the farthest hotel away from everything.i talked with Expedia on line for 2 hours about getting a refund and find us a closer hotel closer to the one we booked as it was close to golf and other things.expedia told me I was past the required time limit to cancel which was a couple days before we arrived but the hotel was closed for a month already and I asked why we were not notified and rebooked.they gave me the run around for 2 hours I finally gave up and went to bed.in the morning I talked with the manager at diamond bay and they found me another hotel in the golden zone that was suitable for everything I wanted to do.expedia did nothing for me.

Leisure Partner

2/10

Poor

13 Feb 2025

Kat

CLOSED!

I was turned away at the door.
Closed!
I booked this hotel 12 hours before on hotels.com

Self

6/10

Pleasant

12 Jul 2024

Dolores Galindo

What I like about the place was has access to pool, same time beach.
Had to tell concierge to have sheets,pillow cases washed.

Leisure Partner

2/10

Poor

23 May 2024

leonel treviño

They charge $100 for the lost keys
They put speakers outside every room they put very loud the music at 8:00 am
They knock the room at 8:00 am for cleaning the room
The housekeeper knock at 8:00 if you don’t accept the room service at the time they say, they took a picture saying don’t bother
The front desk want charge for 2 kids under 10 years old
They want to sell shared time every day giving you a free breakfast but you lost a money day hotel

Business Family

10/10

Exceptional

19 May 2024

Maria Ernestina

Muy bonito

Business_and_leisure Family_with_children

6/10

Pleasant

05 Apr 2024

Barbara

Zafiro is right on the beach with a great view. It is quiet and private. We had a great room, ocean view, and very clean. Others in our group had a lot of issues with their room such as termites and broken door handles.
The property definitely needs work. The pool deck had broken pieces, the hot tub was not heated and the railing was unsafe. Tables and chairs under the awning would be nice as well as chairs for the beach. The room was clean, large and good value for the price. The hotel itself has no amenities at all. There was breakfast available for an extra charge, but it was always full of people trying to sell time shares. Zafiro s across the street from pickleball courts. Some maintenance and minor upgrades and I might go back.

Leisure Family

10/10

Exceptional

19 Mar 2024

Sergio

Perfect

Leisure Partner

6/10

Pleasant

09 Mar 2024

Wanda Joan

The property is in a very much needed renovation fridge didn’t fit counter top all broken the stove was very old and you had to let it heat up for a long time very little light in the kitchen the hot tub was cold and missing a lot of tiles the railing was very old and wobbly no railing to the pool which was missing a lot of tiles around it it needs a lot of work staff were friendly but very little English in the advertising it said toaster,blender,BBQ we had none of the above we complained and they went and bought all 3 of us a toaster no spa or service of any kind that was advertised very few loungers at the pool so the advertising was very deceiving

Leisure Family

2/10

Poor

02 Dec 2023

EDGAR

Not a well maintained property. AC did not work. Rundown. Bell boy was very helpful and very apologetic about the situation.

Leisure Family

6/10

Pleasant

18 Nov 2023

Jose

Tv entertainment was zero. No channels available at all.

Leisure Self

6/10

Pleasant

20 Aug 2023

Angel

On site employees and Staff very nice.

Leisure Family

8/10

Excellent

17 May 2023

Mary

A small property but aging. All staff very attentive and responsive. Not enough loungers at the pool

8/10

Excellent

13 Apr 2023

John Paul

The Zafiro needs a good renovation but is a quiet hotel with room for improvement. Staff was friendly did not always follow through on issues. The internet was an issue in my room which was a bummer. You have to realize it is not a 4/5 star hotel so if you accepting of a few deficiencies it was a great stay and the location and quietness was nice to have.

Leisure Partner

8/10

Excellent

15 Mar 2023

Alfredo

Didn’t like the fact that the resort allows non-registered guests to come into the rooms after midnight and disturbed the guests. Happened to us for 5 nights of our stay. Other than that we had a great time.

Leisure Partner

8/10

Excellent

20 Feb 2023

Christopher

Zafir is a very good value for the money. But it is a quirky property that still needs more upgrading. It used to be a luxury resort, but has faded. The staff is working hard to improve the place; it just takes time. My stay was good.

Leisure Self

4/10

Poor

19 Feb 2023

Zuleyca

The only thing i loved about this place was the view other than that everything else was bad at check in the lady at the desk did not know where my room was. the pool was super cold the jacuzzi didnt work

Leisure Friends

2/10

Poor

08 Jan 2023

Lourdes

Customer service was bd it took 1hr to fine my reservation, He ended call someone for help and found it it took another 20 min to give me my room Young man look confused. Had trouble with Ac unit started licking it was midnight so didn’t want to bother to call and waste my time chasing room. The next morning they decided to charge me a second reservation that I made 3 reservations and charged me. The young man in the front desk was still working there in morning lack of employees he looked disoriented poor thing they need to hire more staff.

Leisure Family_with_children

6/10

Pleasant

30 Aug 2022

Angela

There is no restaurant, spa, or beach access as listed in the amenities. Breakfast is offered by the pool but it's an extra charge and you have to buy a paper ticket each morning. The girls that are responsible for providing the ticket seem put out by having to do this for you. The rooms are big and have a small kitchenette which came in handy as this property is a bit far from most restaurants and the more popular downtown beach area. Getting an open air taxi or Uber is not difficult though.

Leisure Partner

10/10

Exceptional

27 Feb 2022

Jessica

The ocean was couple feet away !
Beautiful view , great service, great customer service, condo are amazing

Leisure Friends

4/10

Poor

23 Dec 2021

DAWN

Small boutique hotel, 2 very large, LOUD outdoor parties. Couldn't sit on balcony and enjoy the night. Could not completely close sliding doors, wouldn't have made much difference, SO, couldn't even find any peace indoors. Very disappointing experience.

Leisure

6/10

Pleasant

19 Nov 2021

Verified traveler

The people at the property were really very accommodating. It was clean but the linens were old. The property and the entire area is worn from hurricanes then Covid hit and things sat. They are in the process of doing repairs and painting. The beaches north of the marina have eroded and there is little or no accessibility for many of the resorts. But honestly the staff there went out of their way to make our stay pleasant. Great job!

Friends_and_family Friends

2/10

Poor

21 Oct 2021

alondra

They didn't have water and they have roaches .I call the office 4 times they couldn't cancel my reservation for me to go to another hotel !!!

Leisure Family_with_children

4/10

Poor

24 Jul 2021

Verified traveler

We had two suites….the lights on the bathroom didn’t work, the AC in the leaving room wasn’t working. The second suite the AC in the room wasn’t working properly. The towels were old and had holes in them. I left a tequila bottle in the freezer and called within an hour of checking out to go back and get it, they claimed it wasn’t there. Was very disappointed. Property it self is well located and it’s gorgeous.

Leisure Family

2/10

Poor

16 Jul 2021

Verified traveler

I didn’t like the room we have bugs plus the ac wasn’t working when I got there they make me pay more than what I supposed to payed it was a very bad experience I won’t recommend this hotel to anyone

Leisure Family

10/10

Exceptional

04 May 2021

Verified traveler

Pool hours need to be extended couple hours more

Leisure Partner

8/10

Excellent

29 Apr 2021

Jose

The hotel is nice it's right on the beach. The only problem is that it is located too far from the city center and from the area where bars and restaurants are

Partner

10/10

Exceptional

17 Nov 2020

James

It was good just for the dust in the kitchen

Friends_and_family Friends

6/10

Pleasant

20 Mar 2020

Debbie

bit disappointed

Room was nice. Kitchen had full amenities but nothing to cook with/in.
Very few chairs outside to enjoy ocean and view.
Language barrier hard for me. No dinner available. Didn’t find out until after I arrived.

Friends_and_family Family

6/10

Pleasant

18 Feb 2020

Hipólito

I like tue view .
I don’t like the property conditions , need more maintenance.

Friends_and_family Family

8/10

Excellent

10 Jul 2019

Verified traveler

I liked that The Pool was next to beach, which was convenient for us. The kids loved it

Leisure Family

6/10

Pleasant

30 Jun 2019

maria

Well, my son got injure at the pool, I ask for first aid and they didn't have nothing. Other thing is I ask for more blankets and they said it wasn't available.

Family

4/10

Poor

09 Jun 2019

Jaime

Not so reaort

The check in was not safe.. our room had no safety lock.. when we notified them upon check in they said they would have someone look at it in the am.. this was at 10 pm at night.. mind you that mazatlan Sinaloa is where the cartels had gun fights and murders for the last 5 yrs.. so my family was not secure on their first night..the cleaning staff was at minimum just there.. we found old socks and stuff under bed as well as sheets not being changes out

Family

6/10

Pleasant

16 May 2019

Marina

Beach front with some dificulties

It has great potential and a beautiful view (some rooms). We stayed in different rooms so I know that some of the rooms are renovated and very clean, the one that I stayed in was dirty when we got there and was not updated. Updated rooms had more comfortable beds. The front office was very nice but we did have to call them a couple of time for the room to be cleaned. They have a very nice pool and a little restaurant that serves from 7-3.

Family

10/10

Exceptional

12 May 2019

Patricia

Hotel , location, beauty were perfect. Missed English t.v.

2/10

Poor

29 Mar 2019

Verified traveler

Staff Misrepresented themselves, provided false information.

Leisure

8/10

Excellent

26 Mar 2019

Verified traveler

We very much enjoyed the pleasant breakfast area. It was nice to be able to enjoy the ocean view in a quiet very clean open dining area.

6/10

Pleasant

05 Mar 2019

Verified traveler

The shower water temperature was less than acceptable. Warm at best. The Jacuzzi water temperature was terrible and there did not appear any attempt to correct the problem. It was unusable throughout the whole week I was there. Unacceptable for a resort atmosphere on the beach.

4/10

Poor

02 Mar 2019

Verified traveler

Two of 3 pools and the hot tub not useable for full 10 day stay.

Kitchen very poorly stocked. Not even any glasses, bowls or pots.

Leisure Family

4/10

Poor

01 Mar 2019

Verified traveler

Exterior of property maintained in great shape as they have time share commonly referred to as vacation rental program coming to the ptoperty.

Inside unit shabby. Kitchen poorly stocked on every level. Don’t plan on doing much beside making sandwiches.

Leisure Family

8/10

Excellent

21 Aug 2018

Juan

Good Hotel

It is in a great area, close enough to the Golden Zone, but far enough to where it feels quite. Good lobby and general area. Quick access to rooms. Rooms need some updating. Great Wifi, Good Beds and pillows

Partner

6/10

Pleasant

22 Jul 2018

Verified traveler

Bathroom was sort of disgusting upon arrival. Employees outside of main office seemed glum and unhappy. Main pool was dirty and had garbage strewn outside exterior of the pool. Oxxo across the street was dangerous to cross to as there is a lot of traffic and no street lights. Pretty precarious. I will not stay here again.

6/10

Pleasant

02 Jul 2018

Marijane

Very Good Value

It is located right on the water! Never been so close to the water. The infinity pool reaches right out to it!
The front desk guys were great. Even the so called pool bar (just a temporary set up) the service was great as it was a busy Sunday in Mazatlan. The rooms have a great view and are pretty quiet, but the condition of the room and linens were well past their prime. The floor paint job shows that it does NOT hold up.Needs to be tiled in a bad way. For the price it was very good value. We only spent one night as we were traveling north thru town

Partner

8/10

Excellent

09 Feb 2018

Pleasing Stay

Hotel is fairly good. No elevators, though and there is a building being bilt right next to it, loosing a little bit of privacy. Would need side privacy blinds on room terraces.
The pool has no heat, which makes it difficult to get in when the weather is not helping.
The beach is very good and the service people does its best to please.
Overal we would go back.

4/10

Poor

22 Jan 2018

Carlos

Take your money elsewhere.

Hotel is nice but no parking on premises. Our water was cold and kept on telling the front desk about it and they did nothing to fix it. They have a company onsite trying to sell you vacation packages and are very very pushy. The location of the hotel is great but for the same price you can get something better in the area. I would not stay here again.

Partner

8/10

Excellent

03 Mar 2017

Dorothy

Nice big updated room no amenities

Room was nice, large and updated. Bathroom window broken, sliding door handle missing and broken. NO American TV stations. All other resorts have American TV. Pools are worthless. No restaurants there. No umbrellas on beach nor beach chairs.

Family

6/10

Pleasant

25 Nov 2015

Roger

Tour packages more important than customer service

On arrival the receptionist was only focused on selling us a tour package instead of ensuring our accommodation. The bathroom was dirty, toothpaste in sink, dirty and stained toilet and worst of all toilet seat was sprinkled with water or urine, not sure. There was no hot water in the shower and the toilet took a while to fill before you could flush it. I brought it to the attention of the receptionist. She apologized and went back to trying to sell me a tour package. They cleaned the bathroom the next day and we had hot water in the day but not at night. On our last day she let me know she was upset because I had not purchased any tour packages from her. This was the worst service I have received no one came to help out with our luggage. The hotel is beautiful it is a shame the customer service was terrible.

8/10

Excellent

19 Mar 2014

Dave

Nice Place, Mostly Laid Back

It was all in all a good experience. This hotel is far from any activities so bring your cab budget. It's like 100 ($7.50 USD) pesos to the Golden Zone.

I found that much of Mazatlán is Spanish speaking only. My experiences in Cabo San Lucas, Puerto Vallarta, Playa Del Carmen, and Cancun had many more folks who were bilingual. Shame on me for not being but for a tourist town I'd expected a bit less trouble communicating with hotel staff.

We were there for 6 nights and only had two real issues during the stay. The first was that they were replacing pool deck tiles with a hammer, chisel, and sometimes a jackhammer. This noise was unbearable, especially bright and early in the morning. A brief question to the head maintenance guy and the noise was limited to afternoon hours and stopped completely over the weekend. Gracias! The next was Sunday night when there were many local guests and everyone had a boombox and/or too much to drink making for loud voices. That quieted down about 11pm but 15m later, the Karaoke started up in the room above ours. They ran until about 3am. That was a bit tough.

The final thing was that the pool could have been operated better. It was one of those 'zero edge' pools that requires water to spill over the edge to be automatically skimmed. The water level was too low so it wasn't being skimmed and after busy days there was a float of debris including body and tanning oils on the surface.

8/10

Excellent

28 Jan 2014

Verified traveler

Had an amazing time!!!

The Torrenza Boutigue Resort is approx. 5 miles from the Golden Zone. The beach was within steps away from my room. The only downside about this resort is there's no restraunt or room service. If you want to eat, you'll have to use the luxurious kitchen in your room or take a short ride to the golden zone. I loved this place and will definitely return next year!

8/10

Excellent

13 Nov 2013

Alejandra

A very good option

Besides the fact that the hotel was constantly slow on providing us with hot water (they had the boilers off, because according to them it was still hot season and they wanted to save money...), the stay was a success. The hotel per se is very nice and practical, and quiet, which was a big bonus.

10/10

Exceptional

07 Jul 2013

World Traveler 101

Torrenza at Marina Mazatlan

Torrenza is located at the new developed marina area, north of mazatlan, the neighborhood is very peaceful. There is a corner store just steps outside of the hotel. The room is perfect, included a kitchen with full size appliances, sitting area and nice bathroom. I will definitely return to this property and will recommend it.

Family

8/10

Excellent

14 Jun 2013

Ansley

Beautiful hotel with great views and friendy staff

A colleague and I stayed here on the last night of a work trip. The hotel is in the Marina section of Mazatlan, so it's a short ride to most attractions in the golden zone or las oltas. You cannot walk to many places.

We visited in June, and the hotel was very quiet and serene. The pool right on the beach is hard to beat, the rooms have great kitchens and are very spacious. My friend was stung by a jellyfish on the beach and the staff leapt into action to make her more comfortable.

A bar/cafe with limited options was available occasionally. Its convenient, but you'd do better to eat elsewhere. And it is easy and inexpensive to grab snacks and drinks at the Oxxo across the street.

Because of the beautiful views, tranquility, friendly staff and spacious pool area I'd definitely recommend this hotel to any one visiting Mazatlan.

8/10

Excellent

29 Nov 2012

Martin estrada

Great for resting

a small hotel with sea view....nothing more relaxing

Family

6/10

Pleasant

02 Jan 2012

Lynne

Not as good as the pictures show - had to request

First room they put us in was dirty; had to request toilet paper, towels, and many repairs to the equipment in the room. They finally looked at what we had received and knew we were so unhappy that they put us in a deluxe suite. The furniture, beds, kitchen and dining area in the new suite were great. Still a delay in towels to the room. They have to take the towels from your room and go wash them to bring fresh towels each day. Requested more than one roll of toilet paper because as one gets older they use more toilet paper. The last day prior to our leaving my husband had to go to a supply room and get us two rolls of toilet paper for that night and the next morning. The people who did give us service after our dissatisfaction bent over backwards to try to make us happy. We would not stay there again.

8/10

Excellent

01 Dec 2010

Anonymous

great hotel wonderful staff

staff was super friendly, room was clean, bed was very comfortable.my room had a complete kitchenette. i got a complimentary upgrade because the hotel was not too full so i had a fantastic ocean view. the pools are clean and well maintained. all in all a great value. cerritos is away from the hustle and bussel(which i love) but busses and taxis are right outside the door if you want to find the nightlife. i would stay there again.

8/10

Excellent

01 Oct 2010

Verified traveler

/tORRENZA BOUTIQUE RESORT

Very Serene and quiet, just what we were looking for in a small hotel away from the all-inclusive crowds. In the late fall, the hotel was less than 1/4 full and we were given a choice of rooms, choosing to upgrade to the premium, ground floor, oceanfront unit. From the beginning, we had only lukewarm water despite a request to raise the heat. Staff very friendly and helpful, pleasant restaurant on premises for breakfast and lunch with good food and reasonable prices. No beach in front but good pool. Access to beaches north of hotel is 3 blocks. Lots of cheap buses and taxis to get to the historic center (12 miles) or hotel zone (4 miles). We liked the restaurants in the historic centre the best for dinners.

6/10

Pleasant

31 Jul 2010

Verified traveler

Hotel was ok for the price. The room is big, nice view funtional kittchenette. Other suites have been remodeled and they look very nice. Bathroom big. Staff very nice and helpful. Pool kind of small no too clean after 4 days. Lots of kids in the jacuzzi (summer).

10/10

Exceptional

11 Apr 2026

Felipe

Todo perfecto

Family

6/10

Pleasant

30 Mar 2026

Luz Maria

Alberca limpia... habitación aceptable personal amable ...fallas en el internet y señal y no contestan el teléfono en recepción..lo demás aceptable.

Friends_and_family Family

4/10

Poor

14 Feb 2026

juan s

Mala señal de telefonía e internet
La habitación no tenía teléfono y si necesitaba algo de recepción. Tenía que ir.
Las instalaciones viejas
Mala capacitación de la persona de recepción a la hora de hacer check in y check out

Business

10/10

Exceptional

23 Jan 2026

Giovanni

La habitación genial, excelente vista al mar, albercas pequeñas pero bonitas, prácticamente 10/10, solo deben revisar el internet porque está lento, en cualquier red wifi proporcionada por el hotel. Fuera de eso, recomiendo ampliamente este lugar.

Leisure Partner

8/10

Excellent

31 Dec 2025

LILIANA

El hotel muy bonito, las habitaciones muy limpias y el personal muy amable, solo que está muy lejos del malecón y no tiene servicio de restaurante.

Leisure Family

6/10

Pleasant

26 Nov 2025

Gabriela

Aseo diario en las habitaciones con cambio de sabanas y toallas limpias

Leisure Family

6/10

Pleasant

19 Nov 2025

rosa patricia

No puedes accesar a la playa. Esta con cinta y no puedes pasar. Jacuzzi sin servir. Todo descuidado el frente que da al mar. Hotel necesita mucho mantenimiento. Muy descuidado. Anexo fotos

Leisure Partner

10/10

Exceptional

10 Nov 2025

Brenda lizbeth

desde que llegamos el personal muy amable y todo en orden y limpio, las instalaciones un poco deterioradas pero en general todo excelente

Leisure Partner

2/10

Poor

14 Aug 2025

leonel treviño

No me quiso dar las toallas para la Alberca dia días y dijo qué iba verificar y eataba filtriando. Yo con los ninos en la Alberca
No vengan a ese hotel

Leisure Family

10/10

Exceptional

09 Aug 2025

Hector

Falta de personal para atender las necesidades de los huespedes

Leisure Family

2/10

Poor

26 Feb 2025

Silvia

Me cambiaron a otro hotel donde no había nada estaba alrededor de lotes baldíos y no tenía nada para comer cada que salía tenía que pasar los soldados y la única forma de transporte era en Didi, no tenía internet muy mal servicio

Leisure Family

10/10

Exceptional

30 Sep 2024

Roberto Rivera

El cuarto tenia detalles de mantenimiento y problemas con el refrigerador. Muy limpia, buena atencion de la ama de llaves, excelente para la familia. La zona de la Alberca necesita mas mantenimiento, mosaicos faltantes, rejillas rotas, salidas de agua faltantes. Se puede mejorar.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2024

Verified traveler

todo bien solo que su internet no sirve para nada y solo le falta un poco mantenimiento al hotel pero de ahí en fuera excelente vistas al mar

Leisure Friends

8/10

Excellent

05 Aug 2024

MIGUEL PEREZ

Falta estacionamiento

Leisure Family

4/10

Poor

05 Aug 2024

Cinthya

La habitación es preciosa, pero la fachada del hotel por la parte de la alberca es fea, se ve descuidada.

Tomen en cuenta que está lejos del centro/malecón.
No se puede estar en la playa, no hay espacio, no hay camastros.
Tienes que irte hasta la zona dorada para poder descansar en la playa y es tedioso ir cargando con todo si te vas en en el camión .

Leisure Family_with_children

10/10

Exceptional

02 Aug 2024

Rogelio

5 estrellas

Business Family

6/10

Pleasant

09 Jul 2024

Marco

No hay señal telefónica y no tuvimos WIFI, 2 de las 3 albercas estuvieron un poco sucias (el piso de ellas).

Leisure Family_with_children

6/10

Pleasant

06 Jul 2024

Miriam

El cuarto en sí tiene lo necesario, pero batallamos con el agua caliente, la alberca a mi parecer un poco sucia, nuestra reserva eran 2 habitaciones con vista al mar y solo nos dieron una con vista al mar, del personal todos muy amables desde recepción, los de limpieza, mantenimiento y seguridad, en términos generales en relación al precio está aceptable.

Leisure Family

6/10

Pleasant

19 Jun 2024

Luis Humberto

No me gustó el trato que se me dió!

Leisure Family_with_children

6/10

Pleasant

01 Jun 2024

Verified traveler

Atencion mala

Pesima atencion de las recepcionistas

8/10

Excellent

31 May 2024

mary

Esta la recámara llena de hormiguitas.
La recepcionista que nos recibió en la noche fue grosera.
Por la mañana muy atentos y amables

Leisure Family

6/10

Pleasant

27 May 2024

Juan

Me pareció una estancia agradable en general y está accesible, solamente que la habitación que me tocó estaba un poco descuidada y hace falta cambiar los colchones.

Leisure Partner

8/10

Excellent

15 May 2024

ISELA

Buen trato solo q no tienen un buen WiFi ☹️

Leisure Family

10/10

Exceptional

07 May 2024

Lucía Imelda

faltan restaurantes

4/10

Poor

28 Mar 2024

Alfredo Careaga

La alberca principal esta en mantenimiento
El cuarto no tiene cortinas y nos dijeron que no hay
Mal servicio

10/10

Exceptional

18 Feb 2024

Bernardo Ulises

Me agrado que en la habitación había ventilador y aire acondicionado

Leisure Self

4/10

Poor

18 Feb 2024

Comercializadora de bebidas Duza

Nos dejaron sin agua ni luz por horas, no solucionan no volveré a hospedarme ahí

10/10

Exceptional

29 Jan 2024

Gustavo

Muy buen servicio y atención del personal

Leisure Family

10/10

Exceptional

27 Jan 2024

edith

Está tranquilo y limpio

6/10

Pleasant

29 Dec 2023

Hoyong

시설은 중간정도이며 숙박 중간에 청소나 타올 교환 서비스가 별로 였네요

Friends_and_family Family

2/10

Poor

31 Oct 2023

leonel treviño

Las tvs ya fallan mucho
Colchones viejos
No hay agua caliente o es limitada
Entra mucha luz

Leisure Family

10/10

Exceptional

03 Oct 2023

Sergio David

Buena atención, volvería a hospedarme ahí 👍

Leisure Family_with_children

6/10

Pleasant

11 Sep 2023

Dania G

Solo tuvimos problemas con el aire acondicionado de la habitación

6/10

Pleasant

09 Sep 2023

Victor

Bastante bien hasta que se fue la luz y no nos supieron dar una respuesta

Leisure Friends

6/10

Pleasant

09 Sep 2023

Luz María

No tienen elevadores, tampoco teléfonos, así que tienes que ir y venir a recepción.WiFi inestable. Los técnicos no están capacitados para eliminar cuentas de plataformas de clientes anteriores. Te ofrecen 2 televisores en la máster suite, pero no ted aclaran que no tienen inteligentes. Tampoco tienen planta de luz, o generador. México es un país con mal servicio de luz eléctrica, continuamente se va el servicio, por lo tanto, dos días estuvimos sin los servicios básicos de agua, baño y aparatos para el clima. No hacen respetar los horarios de uso de la alberca, pero tampoco limpian temprano, así que escuchas ruido hasta tarde y al levantarte e ir a ver el mar, te topas con basura y latas de cervezas a las 10 de la mañana. Tienen un spa sin botones para que no lo enciendas, y solo hace burbujas pero no calienta. Todos los trabajadores muy amables, pero con tantas deficiencias, llegas a pensar que es una manera educada de ignorar. Me molesta enormemente la carente supervisión por parte de ustedes, Expedia y el engaño al publicar un hotel como 4 estrellas, cuando definitivamente no lo es. En verdad estoy arrepentida de haberles usado como medio para contratar este hotel y también haber comprado mis vuelos para huatulco el próximo mes de octubre. No se vale que me informen en medio de mis vacaciones en Mazatlán, que Aeroméxico ha cancelado mis vuelos y ustedes no me aporten una solución.

Leisure Family

10/10

Exceptional

28 Aug 2023

María isabel

Un lugar super tranquilo y limpio

Partner

10/10

Exceptional

28 Aug 2023

Javier

Leisure Partner

8/10

Excellent

18 Aug 2023

Margarita

Problemas con el internet, los canales de cable en la televisión y el clima

Leisure Family_with_children

8/10

Excellent

03 Aug 2023

Natalia

Relajante

Excelente ubicación , muy tranquilo, relajante

Friends_and_family Family

10/10

Exceptional

26 Jun 2023

Verified traveler

Vacaciones agradables

Un hotel súper recomendado, agradables y bonitas instalaciones, ideal para relajarse en familia
La única observación es que no cuenta con estacionamiento

Friends_and_family Family