Park Royal Mazatlan managed by Accor

Mexico , Mazatlan
MAZATLAN, Boulevard Sabalos Cerritos N 3110, Marina Mazatlan
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100 reviews shown

10/10

Exceptional

09 Apr 2026

Priscila

Everything was fantastic.

4/10

Poor

07 Apr 2026

Yenni Paola

Yes.

Partner

8/10

Excellent

27 Mar 2026

Fernando

Decent property. Friendly staff. Great views. Very nice pool, but no swim up pool bar. Gym is tiny. I got one of the rooms with a jacuzzi and didn't use it, it looked old and dirty.

Partner

8/10

Excellent

25 Mar 2026

Stacey

The hotel didn’t really have an operational bar, had to order at the pool or restaurant. Rooms could use updating. Shower leased under the shower door. Housekeeping staff was wonderful and very responsive to any of our requests!

Friends

10/10

Exceptional

14 Mar 2026

Candelaria

Beautiful property next to the Beach, very nice infinity pool,service was amazing.

6/10

Pleasant

18 Jan 2026

Istvan

The pool is supper cold so if you have kids and want a warm pool this is not it, also the breakfast is expensive but the its close to the beach and the sunset is beautiful. We just went to get breakfast to a local restaurant what was 1/2 the price.

10/10

Exceptional

09 Dec 2025

Luis

All very good we want to stay one more night thank you

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Kristen

The rooms were nice! The view was amazing! The staff couldn’t have been more helpful, and the food in the restaurant was so good and fairly priced! Absolutely loved my stay!

Leisure Self

10/10

Exceptional

03 Aug 2025

Bruno

Great place to stay. Price is worth the place and its at an excellent location.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Luis

Good

Leisure Family

10/10

Exceptional

10 Jun 2025

Jose

Best customer service. Very clean. Excellent buffet service.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Manuel

I will definitely return to this hotel.

Leisure Family

6/10

Pleasant

11 May 2025

Colleen

2 day stay

Room was ok- bed very firm. Pillows ok.
Furniture uncomfortable.

Partner

10/10

Exceptional

04 Apr 2025

Jennifer

10/10 for the staff! So, personable and friendly.

Leisure Family

10/10

Exceptional

01 Apr 2025

norma

Will return!!

Great client services... pool and beach connected. Great room views.

10/10

Exceptional

26 Mar 2025

CRISTINA

We felt safe and we had an amazing time. Staff members welcome us with a smile and they were super nice.

Leisure Partner

10/10

Exceptional

26 Mar 2025

CRISTINA

Staff was so nice, always greeted us and Welcome us with a smile. We had an amazing time, we felt safe even, during the crazy high crime events happening around Mazatlan. We felt safe in the hotel.

Leisure Partner

8/10

Excellent

10 Mar 2025

Christopher

Park Royal is a nice upscale hotel set on a spectacular location overlooking the Pacific Ocean. The main attraction for me was the ocean view and the ocean air. That didn't work. I was surprised that the room windows were dirty and that you could not open the windows to let air in. What's the point of an ocean view in that case? Plus, despite the hotel being mostly empty mid-week, they put me in a less desirable location. (Low floor, angle view.) Note to management...please give your customers a decent room when you have them available.

Leisure Self

10/10

Exceptional

06 Feb 2025

Juliana

Buena experiencia, las personas súper atentas

10/10

Exceptional

02 Dec 2024

kelly

Over all the hotel was great the only one thing I didn't like is the pressure the staff gives you to buy there vacation packages they offer us free breakfast and it was a seminar to have us buy their vacation package at last they told us to pay for breakfast because we were not interested on buying anything from them that was very rude from their part. Other than that very nice place !!

Leisure Family

10/10

Exceptional

08 Nov 2024

ISAAC FEHR

I Loved the place

Leisure Family_with_children

8/10

Excellent

18 Oct 2024

Ana Bertha

I liked the quietness the big pool.

Leisure Family

10/10

Exceptional

16 Sep 2024

Luis

Nos pasamos un día muy tranquilo y feliz , pensamos regresar .
Gracias

10/10

Exceptional

04 Sep 2024

Jessica

Nice pool

Leisure Family_with_children

8/10

Excellent

01 Sep 2024

Jose Fernando

Te hacen perder mucho tiempo en el check in y se te desconfiguran las pulseras seguido

Leisure Partner

6/10

Pleasant

25 Jul 2024

Kimberley A

It is on the beach, and every room has a view which is nice. It Is very dirty, the windows, walls, light switches, ceiling, sink, fixtures, and furniture were not clean. They ran out of pool towels and we were told we would get one in 20 minutes, but that did not happen. The service was slow at first but with a good tip with first drink it improved. The breakfast was over priced for what was available. Garbage all over the beach on the side of the hotel, which is sad. We will not be staying here again.

Leisure Partner

2/10

Poor

13 Jun 2024

Juan

No hot water, no room service, nobody clean the room. Don’t stay here!

Leisure Family

8/10

Excellent

12 Jun 2024

Adriana

Everything was good just at the restaurant I had a bad service one day from the 7 days I was there. Room was clean everyday but not change bedding and towels everyday. But in general was a good experience I will do this hotel again.

Leisure Self

8/10

Excellent

10 Jun 2024

Edwin

It was a very beautiful area, yet affordable.

10/10

Exceptional

05 Jun 2024

Maria Lourdes Chaparro

Todo súper bien

Leisure Family

4/10

Poor

21 Apr 2024

KATHLEYA

The picture as advertised is not the same as the actual hotel especially the rooms. It’s run down and not kept up.

Leisure

4/10

Poor

19 Apr 2024

Jhoana

Although the appearance of the hotel seems nice. The rooms are horrible. As guest you’re unable to have the windows open and if they are slightly open the security guard will have the receptionist go into the room to close them. The rooms smelled very closed in due to lack of air venting out. The security was also rude if he saw guest drinking other beer that’s not served in the restaurant from the hotel.

Leisure Partner

2/10

Poor

18 Apr 2024

Bob

sucks

we never got to stay as volaris changed our flight for the 9th and we missed the eclipse we planed for for 2 years and my birthday April 11th. Horrible they would not help us with a refund or a stay later on under the circumstances .
just horrible customer service. We love Mazatlán and Mexico and is the first time we have been treated so badly.

Partner

8/10

Excellent

12 Apr 2024

Donald

Decent Hotel with Good Service

Good was good. Nice beach. Accommodations were a bit dated.

Partner

4/10

Poor

10 Apr 2024

James D

Great staff, but a lot left to be desired!

We went to Mazatlan for the 4/9/2024 eclipse and chose to stay at Park Royal over a nearby all inclusive to be a little bit closer to town. Hotel was overall affordable. The staff was amazing and it was evident that the entire crew from ownership down wanted to make a great impression. Breakfast buffet was very good and very fairly priced. Pool was nice and beach area was great. There is a bus that runs all day in front of the hotel to take you downtown for food/drinks and only costs about $1/person each way.
Negatives: I was hit with a Time share pitch right when i walked inside the door. I could only pay for things in the restaurant with Visa- no cash/peso or AmEx. But if I wanted to tip, I had to tip in cash/peso and couldn't put that on the card. The \"bar\" is basically useless and nobody was hardly ever staffing it and certainly nobody was sitting there having a drink. There is not much to do around the hotel as far as food/drink, so you almost have to catch the bus into town to do anything. THE BEDS ARE HORRIBLE!! I felt like I was sleeping on a table top. No basic toiletries in the bathroom like wash cloths (only got 1 towel), soap, lotion... that are pretty common in most hotels. THERE WERE NO TV CHANNELS IN ENGLISH, AND NO WAY TO PUT ENGLISH SUBTITLES ON THE TVS. I understand it's Mexico and I respect that you need to acclimate when you travel to another country, but they are obviously looking for the US$, so at least give me a sports channel and a movie channel.

Partner

2/10

Poor

31 Mar 2024

Gerardo

Nos dieron la habitación 1 hora y media después de la hora de llegada, el cuarto olía a caño, no hubo toallas por 2 horas y el staff no muy servicial

4/10

Poor

19 Feb 2024

Yeimy

Dirty and found a cockroach in the bathroom.

Family_with_children

10/10

Exceptional

11 Feb 2024

Neil

Clean and comfortable room with excellent folks working there that spoke very good English

Leisure Family

8/10

Excellent

05 Feb 2024

Donald

Beautiful ocean views. Common areas lovely and well maintained. Rooms quite dated but clean. No mini fridge in rooms. Staff friendly and helpful. Restaurant a little on the pricey end.

Leisure Partner

8/10

Excellent

03 Feb 2024

Wilma

I loved the infinity pool and that it is situated on the beach. The staff and service were amazing. The only downfall was that it was noisy. Constant traffic noise from the street, which I'm not used to.

Leisure Self

10/10

Exceptional

02 Feb 2024

Walter

Very nice view

Leisure Partner

6/10

Pleasant

03 Dec 2023

silviasmac

No hot water… nobody came to clean the room.
We called reception asking for clean towels and nobody showed up.
The restaurant manager was
Rude.

Ulises the server, was the only good person taking care of us. He did an amazing job, very attentive

Leisure Family

10/10

Exceptional

27 Nov 2023

Sergio

Nice place

2/10

Poor

15 Nov 2023

Gilbert

No hot water for several days. Room was covered with mold. Everything in room was in horrible condition will never stay here again!

Leisure Family_with_children

10/10

Exceptional

07 Oct 2023

Mario

One of the best hotel in town excellent prices and ocean views

Leisure Partner

10/10

Exceptional

22 Jul 2023

JESSICA

I like how the pool is next to the beach, staff was friendly.

Leisure Family_with_children

6/10

Pleasant

19 Jul 2023

Luis

I like that its in a quiet zone. I did not like that they only cleaned the room once in 4 days that we were there.

Family

10/10

Exceptional

22 Jun 2023

Jesus

Very nice and quiet.

8/10

Excellent

12 Jun 2023

Evangelina

I like the swimming pool and that I can walk along the beach. What I didn’t like was the food from the restaurant. People from the hotel was very friendly.

Leisure Family

2/10

Poor

11 Jun 2023

Jose Luis

Todas las vistas no son buenas, y no aclaran eso

La habitacion no es como la ponen en fotos, me dieron habitacion de minusvalidos, no era una regadera normal, del cuarto no se veia la alberca, y la vista al mar no era buena.
Les pedimos cambio de habitacion porque les dijimos que cuando reserve el cuarto venian otras vistas y no trataron de ayudarnos, mala atención

Partner

2/10

Poor

09 Jun 2023

Jhonatan

The made me feel like im poor condition person because i dont buy a membership with the hotel. 4 hours of my time in that situation. Some people dont follow the rules with the speakers. Elevators always slow and bussy in the 1 floor.

Leisure Partner

10/10

Exceptional

09 Apr 2023

Michael

Great place to stay

Leisure Partner

6/10

Pleasant

31 Mar 2023

John Roger

Only one restaurant and a pathetic lobby bar. Food was good; well prepared: Some issues getting it to the table hot!

Leisure Self

10/10

Exceptional

29 Mar 2023

Alejandro

Amazing place

Leisure Family

6/10

Pleasant

01 Feb 2023

Paul

Great food in the restaurant. People are friendly. Room is ok. Lots of outdoor noise. Cars people etc.

Leisure Partner

4/10

Poor

25 Jan 2023

claudia

When you arrive all the staff very gentle and polite then try to sell their membership offering you a breakfast but when You rejected the offer and ahow not interest tbey ahow the other face..normal rooms dont have a freezer or microwave then you ask for warm a food you bring from other pmace they deny it saying that tbey cant do anythkng about it so the only option you have ia to eat what their reatauranrt offer so if you have special health needs or taste or if you have little kids want eat soemthing diffetent but u have left overs you must to throw away ..i was very disappointed
I love Mazatlan but this is not an option for me

Leisure Family

10/10

Exceptional

22 Jan 2023

Allen

Excellent stay. Very clean and quiet hotel - I stayed for 4 nights and really enjoyed it. If there was one downside, it would be that their restaurant is sub-par - I ate there 3 times and each time it was fair at best. Other than that, highly recommended.

Leisure Self

6/10

Pleasant

14 Jan 2023

Citlaly

Like the room and the pool
Didn't like the food hotel restaurant
The bathroom was liking water when shower
Way to far from stores and tourist places

Leisure Partner

8/10

Excellent

10 Jan 2023

Alison

Rooms were very clean, staff was very kind and professional. Rooms are kind of outdated.

Leisure Family_with_children

6/10

Pleasant

09 Jan 2023

Richard

The hotel has basically nothing to do. There is a bar at the beach/pool and at the restaurant. The staff is super friendly, the food is decent, and the rooms are clean. It is in a nice location (pharmacy next door, convenience store across the street). If you are looking for a basic hotel to stay at, this one would be a good choice. Not too far from the city, nice location on the beach. All rooms gave the ocean, our room on the second floor didn't have a balcony which I found disappointing, the majority of the rooms higher up in the hotel did.

Leisure Partner

6/10

Pleasant

04 Jan 2023

Maria

The toilet was leaking water inside the bowl and refilling all the time making too much noise also outside our rooms we heard too much noise

Leisure Family

8/10

Excellent

03 Jan 2023

Scott

This resort is very well located North of the marina right in the beach. The room had very little extras with no phone, no bathtub and the walls were paper thin. Windows were dirty making it hard to see the ocean from the room. Would not return

Leisure Partner

4/10

Poor

03 Jan 2023

Gilberto

I'll not staying here again.

The hotel look nice from outside but but in the room the comfort is bad, beds are hard and they did not change the pillow case when we checked in, smell horrible like bad breath, they came around 7pm the next day to do cleaning in our room. Service are bad

Friends_and_family Family

8/10

Excellent

17 Dec 2022

Kathleen

We stayed only one night
Asked with help with our bags but no one showed up.
Ok property

6/10

Pleasant

07 Dec 2022

ROSA

We arrived early but our room was ready which was nice. The hotel needs updating & the rooms don’t have a mini fridge which is convenient especially in hot weather. The pool area was quiet & it was nice that you’re able to go walk a outside to the beach. Not all rooms with ocean view have a balcony which I didn’t like. If I have ocean view I would like to have a balcony to step outside & enjoy the view.

Leisure Family

8/10

Excellent

05 Dec 2022

Wayne

This is an older property. The staff is really great but amenities are limited. The food in the 1 restaurant is good but the menu is limited. Since it's older, the room was kinda dingy. A bench was missing a foot, the shower grout needs to be refreshed and the floor had a room-long crack in it. The bathroom does not easily accommodate more than 1 person at a time. The fabric on the couch and 2 chairs need to be cleaned - really quite stained or dirty. The lone table (glass top) was never cleaned even where my laptop was not covering it. Lastly, you can't convert dollars to pesos at the desk as you can at other hotels in the area. As I said at the top, the staff is great (friendly, attentive, and strives to help) and is the saving grace of the hotel.

Leisure Partner

6/10

Pleasant

30 Nov 2022

Edwin

Had few problems here. But will return. 1st night we got there, the hot water was not working. 2nd day they turn water off couple hrs. Few days later the power went off for over 8hrs on my wife’s bday from 3p to 11pm. We couldn’t shower & she couldn’t put makeup on with no lights. We lost a day here. All guest were upset. Lastly, I had no room service for 3days after I had requested it which is no big deal but for some it is. Most of these problems were the building problems. Most staff on the other hand were excellent. Especially the check in lady, Elsie which was very nice, sweet,helpful & professional. The hotel itself is very nice. Rooms are clean & look nice. The pool area is the best part here. Very nice area to hangout with a stunning view of the ocean & small island. View from the room was ok since we didn’t get a suite with a balcony & were on the 3rd floor. But from the looks of it, bigger rooms above had great views. I understand that we were unfortunate to have experience problems with the building & things do happen but were fixed. This place is far from Zona Dorada & El Centro. Use Uber. This place is for people who like to stay at the hotel to relax. If you’re looking for restaurants, bars, clubs & entertainment you will have to rent a car or Uber. It’s about 15 to 20 minutes to town. My wife & I like the night life scene so this place didn’t work out for that. We will return with our kids though. Hope this was helpful. VERY nice bottle of wine was given to us

Leisure Partner

2/10

Poor

30 Nov 2022

Julio

The room was flooded as I walked in at Chelin, the bed with no sheets or blankets, dirty towels. I’m walking away no one at the front desk. ??? What do I do?

Business Self

6/10

Pleasant

29 Nov 2022

Tania

Pool area was great, but they have too many restrictions overall and there was mold in my coffee maker in our room, not much options in the area to go eat other than the hotel’s restaurants.

Leisure Family_with_children

10/10

Exceptional

16 Nov 2022

Fredis

Place was clean and staff was friendly

Leisure Family

8/10

Excellent

25 Oct 2022

GUSTAVO

Basic hotel

The hotel has poor maintenance.
The staff was very friendly.
It's a basic hotel.
The elevators have no ventilation or air conditioning, and are very slow.
The windows were sealed, and did not have a balcony, which was not clear on the room description

Friends_and_family Family

8/10

Excellent

23 Oct 2022

Rafael

Price was fare for what they offered, the elevators were slow and very small, we understood the hotel is under renovation but the hallway’s floor need some attention and more housekeeping crew.

Leisure Family

2/10

Poor

17 Oct 2022

Laura

Terrible service

Leisure Family

2/10

Poor

25 Sep 2022

gustavo ojeda

Beach access was closed
Before you booking call the property to make sure they have access to the beach area

Leisure Family

2/10

Poor

05 Sep 2022

Cecilia

The water did not work for a few days!
When we finally got our water turned on we only had it for a day and a half.Then NO WATER again.
I was there to attend a wedding, so I had to get a nearby motel to shower and get ready!

Leisure Family

2/10

Poor

25 Jul 2022

Daniel

Los elevadores duran mucho para bajar y subir todos se quejaban y no tienen aire !! Están muy mal programados!! La alberca estuvo bien las habitaciones pues más o menos bonitas pero no del todo

Leisure Family_with_children

8/10

Excellent

09 Jul 2022

Marisela

Great place.

Friends_and_family Family

2/10

Poor

03 Jul 2022

Jacqueline

The only good thing about this place is the view of the ocean and the city everything else was unpleasant. When we got there the took forever to get us our room, then we te to our room and it’s dirty. The fridge didn’t work. The restaurant is so overpriced! Ordered a burger and the bun was bigger than the patty. We had to leave early due to an emergency and Expedia has been trying to contact these people but the don’t answer. Management sucks. I would not recommend this place.

Leisure Family_with_children

4/10

Poor

05 Jun 2022

Liset

I do not personally recommend staying at this property. The staff was super unfriendly. After a long day of travel, checking in was a nightmare. I ended paying an additional fee at arrival. I called Expedia to see if I can pay directly through them because I felt hotel was scamming me. Which I was unable to. Also my bracelet door fob was deactivated almost every and I would have to walk all the way down to get it reactivated. We were also not allowed to have drinks by the pool and the life guard told us we had to leave to the beach. What kind of resort does not allow that? It was just not the service I was expecting.

Leisure Family

6/10

Pleasant

04 Jun 2022

Jorge Christian Siller

Customer service was not great.

Family

10/10

Exceptional

02 Jun 2022

JOSE

Everything, staff very friendly and helpful. Housekeeping kept my room very clean.

Leisure Partner

6/10

Pleasant

18 May 2022

Fabiola

The room wasn't like the pictures showed, the pictures on the website are from the timeshare rooms. Asked the cleaning crew to change the bed skirt since it was noticeable filthy as well as the fabric on top of the bed for decoration. Overall the room was worn out and outdated.

Leisure Family

2/10

Poor

17 May 2022

Lynn

Room that I paid for wasn’t available at the time of my arrive. They changed my room two times due to the fact that they give me a room with two teen beds and that one was not what I peor for plus The rooms were not clean at all. I have to call many times to come and fix the tv and the service phone was not working. First time using Expedia in Mexico and I’m sure is going to be the last time. 😔

Leisure Partner

10/10

Exceptional

10 May 2022

FRANZ

Great hotel

Leisure Family

6/10

Pleasant

02 May 2022

Jazmin

The check in/entrance area is very nice pool area is beautiful restaurant service is great staff is very friendly but the rooms are not very clean I had reservation for three rooms we flew down for a wedding several members of our family stayed at this hotel and we all had all had say issues rooms were not very clean other than that it would have been a great stay.

Leisure Family

2/10

Poor

01 May 2022

Javier Iván

Hotel seems old but besides that appliances not working properly, amenities not many elevator so inconvenient food not good this hotel needs maintanance period

Leisure Family_with_children

2/10

Poor

13 Apr 2022

Claudia

There was no water on the property

Leisure Family

10/10

Exceptional

08 Apr 2022

Nayeli

Nice

Business Partner

6/10

Pleasant

06 Apr 2022

Christian

Nice beach front access and friendly staff. Property needs maintenance, 1of 3 elevators only working. Hot water stopped working on my 2nd to last day there. Apparently there was a leak in another room nearby. Accommodations are very basic, nothing fancy. They try to sell a time share vacationing plan, not impressed at all

Leisure Self

10/10

Exceptional

21 Mar 2022

Rodrigo Navarro

Leisure Friends

10/10

Exceptional

14 Mar 2022

Nathaniel

Family vacation

Amazing view of the beach from your room & even better from the pool. The staff is friendly & went above and beyond to make our family vacation everything we had hoped. Special thanks to Nayeli, Felix, Poncho, Hugo & everybody else. Will be back next year, great value

Friends_and_family Family

10/10

Exceptional

30 Jan 2022

Rene

We stayed an extra night! Thats a good sign!

Leisure Partner

10/10

Exceptional

30 Jan 2022

Rene

Well, firstly, we booked for two nights only, but loved the place, the staff and the location so we booked another night! AND if we didn’t have other obligations we would have booked another night! Great place, great price and stunning sunsets!

Leisure Partner

8/10

Excellent

11 Jan 2022

Douglas

Terrific Najelly

The facilities were okay. The view was wonderful and the pool was good. The staff was very good. Najelly was especially terrific at making sure we had everything we needed!

Partner

4/10

Poor

13 Oct 2021

Diana

No había toallas en el baño, y no nos hicieron la limpieza

Friends_and_family Family

10/10

Exceptional

06 Aug 2021

Verified traveler

Exelent the vacation in this hotel great days

Leisure Partner

2/10

Poor

17 Jul 2021

Verified traveler

Dirty place: pool, sheets, towels very dirty.

Leisure Family

6/10

Pleasant

15 Jul 2021

jesus

a big waste of time waiting for elevators, I could go up the stairs but 11 floors or it is so easy

Friends_and_family Family

2/10

Poor

12 Jul 2021

Verified traveler

Check in was so easy the only big problem was when we get in the room, it was so duty and the toilet was ugly with water running off. I went immediately back to reported that bog issue and unfortunately the lady’s at front desk don’t know how to handle it properly. It take long time to switch me to a different room.
Stuff at restaurant so friendly
Pool closes at 9 which is so early
Elevator take too long for service

Leisure Family

10/10

Exceptional

10 Jul 2021

Verified traveler

Nice