Name: Sunvivia by Fiesta Americana Mazatlán
Address: Avenue Camaron Sabalo 6291, Zona Dorada, Mazatlan, 82110, MX

6/10

Pleasant

11 Jul 2026

Leyna

I’d rate this stay as just okay. The rooms and location are nice, but the service is genuinely terrible.
I booked this spot specifically to watch the World Cup at the bar, but the bartender completely ignored me to scroll on his phone. Zero service. Meanwhile, I kept getting aggressively targeted by their timeshare staff—at least five times after I already said no.
The pool and restaurant service were just as bad. Employees huddled together ignoring guests, hostesses looking visibly annoyed when asked for a menu, and having to constantly wave people down just to order. The food is actually good, but the service is non-existent.
We ended up buying a day pass at a livelier hotel just two doors down in the Zona Dorada, and the hospitality there was incredible—complimentary chips, great drinks, and beachside service. It highlighted just how unwelcoming our own hotel was. The staff here desperately needs to step up their game. I won't be back.

Partner

8/10

Excellent

03 Jul 2026

José

Everything was good except for the restaurant. I didn’t enjoy the breakfast.

Family

10/10

Exceptional

29 Jun 2026

Kayle

The staff were very friendly and helpful. Especially the valet service guy. The room was clean and our view from the balcony was very nice. The pool areas were maintained well even the bathroom. We didn't try the restaurant, but I bet it would have been good. The waiter serving drinks at the pool was friendly and checked on us when he had a chance. Overall it was a great experience. I definitely recommend, especially if you find a great deal on the price like we did!

10/10

Exceptional

28 Jun 2026

Arturo

Yess

Friends

10/10

Exceptional

08 Jun 2026

araceli

Staff members

Family

8/10

Excellent

19 May 2026

Leandra

beach view was completely obstructed where we were. room smelled pretty bad . the staff was so nice.

Family

8/10

Excellent

05 May 2026

Albert G

Good service 😎♥️🙏

Partner

10/10

Exceptional

03 May 2026

BRENDA

My stay at Sunvivia resort and spa was absolutely amazing. Even though it’s now operating under a different name, everything about the hotel remains just as wonderful as when it was known as The INN. The staff is incredibly friendly and welcoming, and the amenities are very convenient.
The bedrooms are beautiful, and upgrading to an ocean view was definitely worth every penny. From the parking attendants to the waitstaff, everyone went above and beyond to be helpful and kind.
I truly appreciated the outstanding service and accommodations. I will definitely be returning

thank you so much for such a great experience!

4/10

Poor

29 Apr 2026

Hilton

Extremely disappointing visit after coming here for past 15 years. Never had a hot shower, broken shower head. The hotel was empty and customer service was nonexistent; no one seemed to care. Poolside restroom out of service entire week both men and women’s room. Difficult to sleep with overly noisy ac fan. Had to shut off. Repairs requested to no avail. Pool water boiling hot. We are done. Not the place we used to love. We will not be back.

6/10

Pleasant

28 Apr 2026

Henry

The staff was not available to resolve my needs as a handicap traveler!

Friends

10/10

Exceptional

23 Apr 2026

Jose

Our room overlooked the ocean!

Family_with_children

10/10

Exceptional

12 Apr 2026

Adelina

Been staying in this hotel for 5 years. Beach view is amazing, restaurant by beach, friendly staff and very clean rooms.

Family_with_children

10/10

Exceptional

28 Mar 2026

Ron

Great location beautiful view. Great pools. Great room

Partner

8/10

Excellent

17 Mar 2026

Lisa Guevara

Clean room, pleasant atmosphere . Papagayo restaurant was delicious on site. Would definitely stay here again.

Family

10/10

Exceptional

07 Mar 2026

timothy jay

yes

Partner

8/10

Excellent

05 Mar 2026

Charles

We had a partial view from our balcony and it was very good. We really enjoyed the balcony. We spent most of our time by the pool. One was a regular temperature pool and the other was a heated pool. Both pools were excellent as well asthe facilities around the pool.

Friends

8/10

Excellent

05 Mar 2026

Joseph Frederick

Our room was can view and that was awesome!

Partner

10/10

Exceptional

01 Mar 2026

Lori L

It was all great, food, rooms, service!!!

Friends

8/10

Excellent

24 Feb 2026

Shannon

Great room, wonderful staff and good amenities

Partner

8/10

Excellent

18 Feb 2026

chris

Yes

4/10

Poor

17 Feb 2026

Zachary

The room really needed an over haul. Chairs were falling apart, deck chairs were painted white plastic chairs and the paint came off on us. The door lock on our balcony was broken as well as our front door. The roof needed a paint and the ceiling fan seemed to be barly holding on as it spun around with the noise of an airplane propeller. The bathroom was pretty ruff with som black mold on the glass door. The photos really looked much better then reality which was disappointing.
There was alot of construction going on to update the hotel so it did feel like we were in a construction zone. We were forced off our balcony multiple times from paint fumes as the exterior ocean view rooms were being painted.
The beach front restaurant had tiny portions and high prices, we found the local restaurants much more reasonable and diverse.
There was a substantial amount of road traffic noise that goes all night so earplugs are a must.
The room was terrible but the staff were lovely and did the best they could.
Location was great for beach walks. If we were to return I would book a partial ocean view room as they were in a newer building closer to the ocean.

Partner

8/10

Excellent

08 Feb 2026

Donald Scott

The room was excellent! The breakfast was way over priced like everything else on the menu.

Leisure Friends

6/10

Pleasant

03 Feb 2026

James

Left a tip each day for room cleaner. No face cloths in room.Had to leave a note for water. Received it 1 day. No coffee or H2O replenishment for 1 week. Dirty coffee cups left in room, called front desk to complain & was ignored. Pool waiters & doormen were fabulous & tipped accordingly. To summarize, the room was not cleaned well at all.
Usually, I would just say it was OK, but I think they could have done much better.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Peter

Yes! Upgraded room was fantastic and daily housekeeping was very much appreciated! Thank you

Leisure Family

10/10

Exceptional

25 Jan 2026

Elizabeth

The water pressure can be better in showers of the room

Business_and_leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Sandra

The pools are great

Leisure Family

10/10

Exceptional

25 Jan 2026

Sandra

View from the room was spectacular

Leisure Family

10/10

Exceptional

24 Jan 2026

Peggy

Great staff! Everyone was so kind and helpful! Great food. Awesome premises. Beach was fantastic. My room was clean and serviced daily by Imelda. She was wonderful

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

Douwe

It was a basic room that served us well.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Deborah

The person that checked us in was not pleasant at all and when he saw that we booked through Expedia he got even ruder. The furniture on our balcony was rusted and the table leg had rusted through and was broken. Our air conditioner in the bedroom clanged and banged all night. Other than that the rest of the staff were very nice and the grounds were beautiful!

Leisure Partner

8/10

Excellent

06 Jan 2026

Sharon

All good

Partner

6/10

Pleasant

04 Jan 2026

Mark

Staff showed up at 9:30 to clean the room prior to check out. Check in process was very long. Lots of people standing around looking confused. Balcony and view were excellent. Room very clean and comfortable beds

Partner

10/10

Exceptional

23 Dec 2025

Jose de Jesus

Hot tub was not hot enough.

Leisure Family

10/10

Exceptional

20 Dec 2025

Robyn

The room was well maintained. The staff were all very helpful. The new spa services were wonderful. We will definitely go back

4/10

Poor

15 Dec 2025

Arthur

Couldn't control the a/c heat. Hair dryer didn't work . Called the front desk. No response. We had a suite. The hot water only worked in the bathroom off the bedroom. Jacuzzi tubs not much warmer than the pool. The service out by the pool was great.

Leisure Friends

8/10

Excellent

15 Dec 2025

Mary

The staff was great! Rooms in the tower were under construction. Because they are updating. But our room in the the other building was clean and had a great view
The location is the best! Right in the golden zone
The pools are very nice
The beach side restaurant was very good!

Leisure Family

10/10

Exceptional

14 Dec 2025

Kelly

We had a fabulous view of the ocean and beautiful property. Our room was cleaned everyday and special requests were granted when we asked. examples - extra wash clothes, extra room key cards, extension of leaving time on our last day

Leisure Family

10/10

Exceptional

29 Nov 2025

Jesus

Great place!

Leisure Family

2/10

Poor

29 Nov 2025

PATRICIA

The hotel room was disgusting, the shower door was broken and off it's hinge. The metal brackets were rusty and exposed. If you weren't careful you were able to cut yourself. The toilet made a screeching noise when you flushed it. The sliding door to the balcony did not close, which explained the moldy smell in the room. Can't imagine staying there with kids and feeling unsafe with the balcony door not being able to shut safely. I was due to stay for 3 nights and I left the hotel after the first night and made other accommodations at a nearby Air BnB. Please do not stay here, there are better options.

10/10

Exceptional

25 Nov 2025

Alexander

Hreat

10/10

Exceptional

24 Nov 2025

James

Yes

10/10

Exceptional

19 Nov 2025

Keaton

Love The Inn!

4/10

Poor

12 Nov 2025

Julie

The hotel has been recently bought by a new owner- lots of noise, dirt and construction going on- while that means improvements and upgrades it was very poorly handled. 40% occupancy could have allowed them to stage the construction and given us -n the guests much better experience. We had cockroaches in our room/ have been to Mazatlan 17 times- a first and were lied to by a staff member about our ability to take an Uber to the airport- shame on you.
I will not be staying there again

Leisure Friends

8/10

Excellent

06 Nov 2025

James

Beach restaurant was closed, being remodeled. No notice before arrival. Tower being remodeled.

Leisure Self

8/10

Excellent

01 Nov 2025

Raquel

Part of our party was disturbed by construction noise and certain areas of hotel were unavailable due to construction. Also, the restaurant defaulted the credit card charges to dollars rather than pesos (and charged a 5% conversion fee)

Leisure Family

10/10

Exceptional

24 Oct 2025

jacqueline

Will definitely stay again.

8/10

Excellent

06 Oct 2025

Angel

Great staff

Business Friends

10/10

Exceptional

22 Sep 2025

NESTOR

Great ocean view

Leisure Family_with_children

6/10

Pleasant

04 Sep 2025

Grace

I want to give it a 10-10 but our curtains had holes the main bed room door had a hole as well out of our 7 day stay they came to fumigate our room like what who does this on guest.
There was no do not disturb sign so there was a knock every day

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

KARINA

Loved the views from our balcony and the mini apartment suite worked perfect for 4 girls

Leisure Friends

10/10

Exceptional

04 Aug 2025

Jose

S

Leisure Family

4/10

Poor

16 Jul 2025

Lourdes

Costumer service is bad the check in was smooth but lady at front desk very rude they are not polite

10/10

Exceptional

16 Jul 2025

John

Good

10/10

Exceptional

14 Jul 2025

BRENDA

The inn mazatlan! Both my husband and I had a great experience. The luxury ocean front view room was clean/spacious/comfortable with an amazing view! Their pool area is amazing you are only steps away from the beach.

What really stood out was the staff Everyone I interacted with from valet, front desk to housekeeping — was friendly, professional, and helpful. Our pool waiter Luis is amazing he truly offers great customer service and he really made us feel welcomed.

The location is conveniently located in the zona dorada area which has many restaurants, shops. It’s about a 15minute walk to letras de mazatlan if that’s helpful to anyone. There’s tons of vendors literally steps away from the pool

Overall, I’d definitely recommend THE INN to anyone looking for a modern friendly staff personnel that will make your stay a pleasure able one I’ll gladly return on my next visit!
Thank you again to all the staff at THE INN

Leisure Partner

2/10

Poor

11 Jul 2025

Melanie V

This was hands down one of the worst hotel experiences we’ve ever had. We booked a family suite at The Inn at Mazatlán for our vacation with our two kids, my husband, and my mom, expecting something comfortable and family-friendly. Instead, we were hit with a nightmare.

The first room we were given was full of mosquitoes, literally flying around and biting us. The room also had a terrible moldy/musty smell that made it hard to breathe. We complained immediately, and while the staff wasn’t rude, they didn’t do much to fix the situation. They moved us to a second-floor room, but it was just as bad, same awful smell, and still had bugs. To make matters worse, the toilet in that room was clogged.

I asked to be moved again and was shown multiple other rooms — all of them had the same terrible odor. Clearly, this is a major issue with their HVAC system, and the entire hotel feels like it’s overdue for a deep cleaning.

The front desk kept telling me the only thing they could offer was “the same room on a different floor.” It was obvious that this is just how the whole hotel is- not clean, not comfortable, and definitely not what we paid for. We couldn’t relax at all, and I wouldn’t stay here again even if it were free.

Don’t be fooled by the pictures online. This place needs serious maintenance and accountability. I rarely write reviews, but travelers deserve to know the truth.

8/10

Excellent

08 Jul 2025

ALBERT

Every thing it was good

Business Family_with_children

6/10

Pleasant

02 Jul 2025

Maria

The bed sheets smelled bad. Bathroom was dirty. Doors didn’t close properly.

Leisure Family

10/10

Exceptional

23 Jun 2025

Francisco

Rooms

Leisure Family_with_children

4/10

Poor

20 Jun 2025

Griselda

They charge you 1 thousand pesos for each additional person that stays in the room and also 50 pesos per day to park your car half a block away from the hotel and is not mention when you reserve online if you loose any cards parking or door car you will be charged I would gladly pay but is not mentioned

Self

8/10

Excellent

09 Jun 2025

BEN

We Love coming to the Inn, this was our second time there, and we're glad we came back, the staff are very friendly and helpful.

Leisure Family

10/10

Exceptional

06 Jun 2025

Omar Raul

Na

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Cesar

When I made my reservation I reserved Ocean Front view, I did not get the the room I reserved I had ocean view to the pool not Front view, I asked the front desk and the person said I should’ve reserved the Inca building that’s not offered on the room listed on Expedia room also had access to the Main Street was very loud, the hotel is in a real nice spot walking distance to a lot of restaurants and coffee shops other than than we had a great time.

Leisure Partner

10/10

Exceptional

19 May 2025

TRIACY

Loved our stay.

10/10

Exceptional

18 May 2025

George

An older hotel and certainly dated, but clean, great service, location

Partner

10/10

Exceptional

12 May 2025

Erika

Great service. We felt very safe. The food was very good. resort is in front of a Starbucks, Rico’s cafe and Oxxo. The resort was always clean. Security sits out all night to make sure no one walks onto property. Beautiful views! Inexpensive laundry service-you drop off your clothes in the morning before 11 and they have it ready around 5pm.

Leisure Family_with_children

8/10

Excellent

04 May 2025

Paul

The Inn at Mazatlan hotel

Clean hotel, good service, big rooms but City view rooms are expose to the main street vehicles with high volume music playing.

Self

10/10

Exceptional

22 Apr 2025

patricia elena salazar

The restaurant

Leisure Family

4/10

Poor

20 Apr 2025

Celeste

Está muy lindo el lugar pero el personal deja mucho que desear

Leisure Family_with_children

6/10

Pleasant

10 Apr 2025

Vasiliy

I would give an excellent review, but two of my towels were stolen from the beach. The staff refused to investigate this incident, although they would be able to see what happened on the camera, and made me to pay money for these two cheap towels. I was very disappointed.

Leisure

6/10

Pleasant

09 Apr 2025

DANNY

Friends weren't allowed to come to my room when I changed to go out. Low quality liquor was being used as top shelf.

Business Family

10/10

Exceptional

08 Apr 2025

Jon

Staff always friendly.

10/10

Exceptional

03 Apr 2025

Madison Cole

Great place in the middle of all the action

10/10

Exceptional

31 Mar 2025

Ana Lidia

Great beach area in Mazatlan, pools are very well maintained and clean. Very nice

Leisure Family_with_children

8/10

Excellent

27 Mar 2025

Martha

The maid service was not as good as it should have been. We complained several times that the soap dispenser in the bathroom didn’t work. Never fixed.

Leisure Partner

10/10

Exceptional

24 Mar 2025

Amy

Love the staff. Love the location. Love the pools. Love the food. Love it all.

Leisure Family

2/10

Poor

24 Mar 2025

Edward

The first room we had was old in need of repairs , run down older side of property! The next room wasnt much better sliding door lock was missing,safe was laying in closet not secured to shelf or anything else, front door wasnt screwed to frame, huge gaps all around door in need of alot of maintenance!

Leisure Family

10/10

Exceptional

19 Mar 2025

Maria Kristina

Very nice hotel on a beautiful beach thats well maintained. The grounds are beautiful.
Hotel area is safe & many restaurants within walking distance. The staff is absolutely amazing!

Leisure Self

8/10

Excellent

28 Feb 2025

Tim

Beautiful sunset every evening from the room balcony. Staff is very courteous. The pools and grounds are very well maintained. Would stay again

Leisure Self

10/10

Exceptional

27 Feb 2025

Larry E

Property was in a great location, on the bus routes, making us mobile for our entire months stay. The manager, Jose Ornelas accommodated us with a one bed room,full kitchen. Thank you sir. The staff at the front desk and the bell boys were at our beckoning, 24/7, and all maintenance issue were immediate, if not sooner. We cannot say enough good about how they treated us. Thank you desk clerk’s Gabriela, Guilberto, Paulina, Teresita, Fernando, Zumaava, Cesar and anyone I may have missed. Thanks also to the bell boys Guillermo, Alfonzo, Samuel, Adrian, Carlos, and anyone I may have missed.
A really special thank you goes to our housekeeper Katherine. What a sweetheart of a young lady. We appreciated everything Katherine did for us. We spoke very little Spanish and Katherine spoke minimal English yet we had no trouble communicating. We will return to The Inn for an even longer stay in 2026.

Leisure Partner

8/10

Excellent

25 Feb 2025

Terry

Good access to the beach and public transportation. The maid for our room was awesome. Staff was always helpful. Internet worked flawlessly.
Our room was in the tower and was tired. Street noise was problematic as we came to hear the ocean and it was obscured by road noise. However, we did get a front row seat to the beautiful Mazatlán sunsets. Would have preferred a room in the newer part of the hotel so when walking to the pool area one would not have to walk through the lobby.

Leisure Partner

8/10

Excellent

24 Feb 2025

Daniel

Beautiful

Leisure Partner

10/10

Exceptional

13 Feb 2025

Cathy

Very nice property. Very clean and quiet and very kind staff

Leisure Friends

10/10

Exceptional

12 Feb 2025

Jose

Every time we go on vacation to this property, we always have a good family time together! We been going to this property for the past 3 to 4 years.

10/10

Exceptional

10 Feb 2025

Yesenia

Have had many great stays here. Hospitality is exceptional

Leisure Family

10/10

Exceptional

01 Feb 2025

Jeri

love the small home town feel of this property. Everyone is so nice. Location is great

Leisure Partner

8/10

Excellent

27 Jan 2025

Michael R.

I love the Inn from years of coming here. As a fixed income retired person I feel the cost of food and drinks are becoming difficult to swallow. During our stay the size of happy hour drinks got smaller with a new fancier cup. I understand costs are up on everything,but it felt stingy to me.

Leisure Partner

10/10

Exceptional

13 Jan 2025

gordon

Great staff .beautiful beach.suites very comfotable
Location is close to everything

Leisure Partner

10/10

Exceptional

06 Jan 2025

Andrea

Like the location and the staff. The area we stayed in was dated but clean.

Leisure Family

6/10

Pleasant

03 Jan 2025

Cynthia

The front staff are great, some of the poolside staff not so much. We were in one of the \"remodeled\" rooms and the workmanship is just crappy. I am willing to pay more for better in the future

Leisure Partner

10/10

Exceptional

29 Dec 2024

Osbaldo Alvarez

Excellent price on Expedia, only 2 small details (1 the outbound flight was delayed 2 hours and there was no water one afternoon... change of sheets was pending and we had to request it) very friendly people from Mazatlan!

Leisure Family_with_children

10/10

Exceptional

28 Dec 2024

Linda June

Felt confortable, and safe

Leisure Family

10/10

Exceptional

23 Dec 2024

Ana

Loved the Inn everybody was super helpful and kind. We had my mom in a wheelchair and they were super helpful.

Leisure Family

10/10

Exceptional

14 Dec 2024

Michael

Great!

It was great!! The restaurant was great as well!

Friends_and_family Family

8/10

Excellent

07 Dec 2024

Denise

Safe as good but battery indicator would not stop beeping even after the battery was replaced.
Too many people reserving lounge chairs by the pool all day and not using them.
Lobby and grounds were clean and nicely decorated.

Leisure Friends

6/10

Pleasant

06 Dec 2024

Michael

In general the hotel was clean and comfortable, the lack of chairs around the pools and the rude people who reserved their chairs and not occupying them was annoying. The pool area bars were closed most of the time. I ended up spending most of my time away from the hotel and when I was at the hotel I just brought my own drinks.

10/10

Exceptional

05 Dec 2024

Jill

I had a lovely deluxe room with partial ocean view overlooking the festive hotel lawn. Ordered room service, used the jacuzzis and warm wading pool, and enjoyed the breakfast buffet. Having beach access, resort amenities, and the Malecón right outside made for a great experience.

8/10

Excellent

26 Nov 2024

Mayra

The Inn was a perfect location and central to all the restaurants and the beach. The pool and the beach were perfect temperature. November is the best time to go and best weather!

Leisure

10/10

Exceptional

26 Nov 2024

Frank

Nice hotel

Leisure Partner

10/10

Exceptional

23 Nov 2024

Cheryl

We have stayed in Mazatlan many times, but this was our first experience at The Inn at Mazatlan. We had reserved an oceanfront studio and they upgraded us to a one bedroom two bath oceanfront with 180° view of the beach and the pool.. My husband and I both agreed it was the nicest room we had ever stayed in and only on the third floor, which was perfect for us. The staff treated us like a queen and king always opening the doors for us as we entered or exited the main lobby. the pool was warm and the restaurant served delicious food … Especially the tortilla soup. Hats off to Guillermo For interpreting in certain situations and Martha, our cleaning lady who did an excellent job. When we return to Mazatlan We will definitely stay at The Inn.

10/10

Exceptional

18 Nov 2024

George

Very nice accomodation. Old but clean and in nice location. Nice pools.

Partner