Oceano Palace Beach Resort

Oceano Palace Beach Resort - All Inclusive

Mexico , Mazatlan
MAZATLAN, Ave Camara N Sa Balo 2601 Sa Balo Country Club
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100 reviews shown

10/10

Exceptional

02 Mar 2026

Cynthia Magdalene

Excellent

4/10

Poor

26 Feb 2026

Jason

Did not have hot water for my two night stay. The language barrier was a issue. Very clean and well taken of hotel. Staff was really good. Mostly locals at this hotel.

Partner

8/10

Excellent

21 Jan 2026

Dalia

Friendly staff

Leisure Partner

8/10

Excellent

09 Dec 2025

Oswald

The water from the shower leaks into the outside floor by toilet, it’s unsafe otherwise staff was friendly. Thanks

Partner

10/10

Exceptional

19 Sep 2025

Adrian

Nice

Leisure Family

10/10

Exceptional

30 Aug 2025

Raymond

Really nice property and there sister hotels as well Has good views and also different lounges and pools you can go into

Leisure

8/10

Excellent

25 Jun 2025

Lilian

Pleasant employees

Leisure Family

4/10

Poor

18 Feb 2025

Jacqueline

It was alright

Our first room had mold , and the second was freshly painted we had no other option. Food was okay, and drinks.

Friends_and_family Friends

2/10

Poor

14 Feb 2025

Lynda

Firstly I would like to say that the staff and cleanliness of the hotel were above reproach. Special shout out to Luis and Erik, who went above and beyond. Sadly this is all that can be said that was good about this resort. I did my research, read the reviews and picked this resort for a few reasons. Firstly, Expedia states 3 restaurants. This is not the case. There was one restaurant outside of buffet that was spread between 3 resorts. This restaurant did the a la carte on most days but was closed Monday and Tuesday of our stay. First night we did the A la cart I was very ill all night. Buffet was over run with pigeons. They walked all over the \"clean tables\" and utensils and were frequently shooed out of the kitchen and food area. Second reason I picked this resort as swim up bar, and pools. The swim up bar was closed and we were told hasn't been open in years. The main pool was in horrible shape, loose tiles etc. the second pool has a big sign that says adult only area but was overrun with kids. Security refused to do anything about this. bar at this pool was frequently closed. It wasn't until half way through our vacation that the pool in the adjacent Star Palace was opened. this pool was small but at least the bar was open. the last few nights of our stay, the hotel allowed people to party and blare music past 3 am. it was so bad that people were throwing things off the balconies at the partiers to try to get them to be quiet. Overall I would not recommend this resort.

Leisure Partner

8/10

Excellent

01 Feb 2025

Brian

all good

Leisure Partner

10/10

Exceptional

01 Dec 2024

Jaime

Everything Exelellent

6/10

Pleasant

13 Oct 2024

Analy

Decent Hotel Stay

Leisure Family

10/10

Exceptional

02 Sep 2024

Martha Victoria

Amazing stay loved the view of the beach. Staff was very friendly and helpful.

Leisure Family

2/10

Poor

25 Jul 2024

Faviola

I do not recommend unless you’re on a budget. I waited 45 minus in the hot humid lobby for my room to be ready. Check-in was crowded and a big mess. There’s only one pool and not nearly enough pool chairs. There’s not enough seating in general. There’s only two bars and there was always a long line. Worst, you had to carry around a hotel cup in order to get drinks. If you didn’t have it, they wouldn’t serve you. There was not enough access to drinking water unless you waited in the bar line or brought down the bottles from your room. The buffet was pretty much the same everyday. It was not appetizing. Some of the items seemed like frozen food meals, and they always ran out of soft drinks and ice. No one wants to drink warm water especially in a room with no air-conditioner. Always a line at the elevators. I will say that the staff was nice, especially Fidel our bartender. He was so patient. My room was great. It was spacious and looked modern. However, the rest of my family slept in outdated humid rooms even though they paid the same as I did. The beach is beautiful, so visit Mazatlán but stay somewhere else.

Leisure Family

6/10

Pleasant

17 Jul 2024

Getsemani

I don’t write reviews. And this is my first all inclusive, but I was with my sister who is more than well travelled and had just arrived from Asia. If possible, pay the extra money and stay at Riu. I stayed here because I met my family from Mexico and this was more in their price range. Umm not cheap btw. $1400 3 nights. Sub par food, bare minimum on everything. They act like I’m gonna steal their towels or cups. They give you a 10 oz reusable cup in your room that you take down and have to keep reusing all days for the drinks. Gross. Everyone buys thermos on the beach for like $12. Stupid. You have to reserve seating on beach at 7am or your SOL. Bring a pop up cabana if possible. Only one pool. EVERYONE is there. My sis says beach should have water refill stations, and more shaded cabanas. Same with pool. Our room was humid, bathroom is clean, but looks dingy. We did get ocean view as promised but just keep track of receipts. My Expedia app says I paid a deposit when I reserved. Both Expedia and hotel said I didn’t when I arrived to hotel. I checked my cc transactions and have many Expedia transactions for my 3 week trip all over Mexico. I’m weary I got conned out of $450. My sister had a room on 7th floor. No humidity, way better look, toilet paper folded in origami. She paid same price per person. I won’t be going back. I’d tell my family to save a little more next time, or let’s visit a beautiful small town like I’d rather do.

Leisure Family

6/10

Pleasant

09 Jun 2024

Sabina

My room smelled like paint. Definitely won’t stay at this location again.

Business Family

8/10

Excellent

06 Jun 2024

Karla

Good location. Hotel was ok. Beds were low and tiny. Our queen bed felt more like a full size.

Leisure Partner

6/10

Pleasant

15 Apr 2024

Eduardo

The pools were so small comparing with the number of guests. Almost always were full of people.
at the beach the Bandas were playing too loud

Leisure Partner

6/10

Pleasant

14 Apr 2024

Lori

The room was passable but had to ask for toilet paper and soap - the containers were tiny. The kitchen didn’t supply soap- how are you supposed to clean the dishes? The burners were rusted out. We didn’t plan to cook anyway but it was pretty beat up and poorly stocked.

Leisure Partner

4/10

Poor

11 Apr 2024

Brian

Old and outdated furnishings. Room needed a good deep cleaning. City view windows were filthy. Stairwells not cleaned my entire ten days there. Safety deposit box required maintenance on my arrival and door required a striker plate and then I was locked out of my room until further repair to lockset. Response to my requests were prompt and chambermaid was very accommodating. Paid big and didn't even get breakfast included.5/10.

Leisure Self

4/10

Poor

01 Apr 2024

Lorena

The elevators are dirty and the room had smelled like humidity

Leisure

2/10

Poor

19 Mar 2024

Jose

My room smelled very very bad, as well as the hallway.
Very disappointed about the buffet. Very limited choices, and food was horrible. I expected more from an all inclusive hotel.
Bad experience overall, I will never stay in that hotel .

Leisure

10/10

Exceptional

14 Feb 2024

enrique alejandro

10/10

Exceptional

06 Feb 2024

Nancy Jo

We have been to Mazatlan 7 or 8 times and have always stayed at Oceano Palace. It is very family-oriented. The beach is lovely. It is also close to many family owned restaurants near by. You do need to enjoy Banda music if you stay here.

Leisure Partner

4/10

Poor

27 Jan 2024

John

Too noisy. Could not get to sleep. Scratchy bedding

Leisure Friends

2/10

Poor

29 Dec 2023

Myrna

Lobby staff not very friendly and accomadating.

2/10

Poor

15 Jul 2023

JOSE

The place was old and outdated. The beds in the room were the worst I’ve ever slept in. When I first checked in the shower was not working. I would not recommend this place for a vacation stay.

8/10

Excellent

09 Jul 2023

Daniel

I didn't like the swimming pool is too small and always full during the day and they close to early at nights. Also, elevators are too small and is only two and the stairs are not easy available. Everything else it was really good!!!

Leisure Family

2/10

Poor

04 Jul 2023

Adriana

Pésimo servicio, tenía que estar pide y pide las cosas porque no las llevaban.
Me quede atrapada en el elevador.
No hay estacionamiento, tuve que estacionar el carro lejos del hotel en un estacionamiento externo y no tienen vallet, ni carro para transportarte al otro estacionamiento, se camina mucho.
El baño estaba lleno de sarro.
Demasiado caro para tantos disgustos. NO LO RECOMIENDO.

Leisure Friends

8/10

Excellent

23 Jun 2023

Tina

Only issue was getting a lounge chair, they were all taken before 9 am. They really need to get more.

Leisure Partner

2/10

Poor

15 Jun 2023

NOHEMI

This place sucks

A/C sucks, noise level high, maintenance every 2 days and consistently had to ask for clean towels

Friends_and_family Family

4/10

Poor

14 Jun 2023

NOHEMI

BE CAREFULL!!

This hotel chain has really declined in the past years. This year my family and I went and service was horrible, elevators were very limited, cleaning service was not done on a daily basis - consistently asking for clean towels, ac hardly was working. Asked for maintenance on AC 3 days later they show up - still ac was warm. Customer service was non existent. They charged my credit card 2x and now have to dispute with bank - just not a very good experience this year - very dissapointed

Friends_and_family Family

4/10

Poor

09 Jul 2022

Jorge

This needs a lot of improvements the worst property that I had ever stay at super dirty very smelly and staff is not nice at all would never stay in this property ever again 0 ⭐️

Leisure Family

2/10

Poor

27 Dec 2021

Omar

Customer service is non existant. A complete dissapointment. Management never took time to ask what they could do for us. Oceano Palace is a motel by no means a hotel. Food was pretty dissapointing. Tried charging us $100 per COVID test when most hotels do it for free and airport does it for $28.00. Do not waste your money at the Mazatlan Palace \"hotels\".

Leisure Family_with_children

6/10

Pleasant

23 Aug 2021

Marco

Pools are nice and clean.

Leisure Family_with_children

6/10

Pleasant

24 Jun 2021

Verified traveler

Had a leak from the ceilung in my bathroom also the toilet paper holder was loose bent down.

Leisure Family

4/10

Poor

03 Jun 2021

Verified traveler

It was over crowded. Staff lacks customer service skills. Food was the same everyday during our stay there. It was bland/no taste. Servers served and touched food on your plate with bare hands. Gross!! Rooms were okay. We did go there on memorial weekend; this could be why it was overcrowded. We will not stay in this resort again. Very disappointed.

Leisure Family

6/10

Pleasant

11 May 2021

Verified traveler

Food was awful. Very disappointed. And you can't get into a restaurant if you have not schedule your visit, even if the restaurant is EMPTY...

Leisure Friends

2/10

Poor

13 Apr 2021

Verified traveler

The rooms were very dirty The sink was cracked. Do doors were lose. The food was bad. The security was bad. The people were drunk. The beds were hard.

Leisure Family

8/10

Excellent

03 Apr 2021

Verified traveler

Loved it, would stay again. Food was amazing.

Friends_and_family Friends

2/10

Poor

15 Feb 2021

Omar

The service was really bad I paid for all inclusive the food was not good at all there’s no social distancing there was loud music played all night till three 4 o’clock in the morning people were loud no respect at all the staff did not do anything about the situation The four nights That we were there we only had one quiet night do not recommend this hotel at all for a quiet vacation

Friends_and_family Family

6/10

Pleasant

16 Jan 2021

anitra

It’s in a great location, you can get anywhere from here, via walking, buses taxis. The rooms are very clean but very basic, so if you don’t need much then it’s perfect. The food could be better, it was ok. Lots of other options outside of hotel. The gym is really nice, good equipment. The biggest downfall for me was, there were way to many kids!! They were everywhere!!! So I more than likely won’t stay there again because it’s to family friendly for me.

Friends_and_family Family

10/10

Exceptional

06 Oct 2020

Raul e

Great service and atención waiters were cordial and allways there

Business

2/10

Poor

23 Sep 2020

Verified traveler

La avitavion muy fea,el menu muy malo la atencion mala todo muy medido y de baja calidad en los productos la verdad para ser un hotel de prestijio mundial deja mucho que decear mucha y cabr mencionar que no pague por el servicio 3 pesos

4/10

Poor

19 Sep 2020

Edgar

The hotel was packed and there was not enough employees for so many people. The rroms were old and the beds not so comfortable. I opened the glass shower door and it broke in pieces. I'm just glad the kids were not the ones in the shower when it happened

Friends_and_family Family

4/10

Poor

17 Sep 2020

Jacob

Not clean and warm at the reception and around bar

Business_and_leisure Partner

8/10

Excellent

16 Aug 2020

jaime

Not that bad not that great

For the price it's alright. Reported no water for toilet nobody ever showed up. Parking is awful security wants money to allow you to park if not they send you far away

Partner

6/10

Pleasant

12 Aug 2020

Jessica

It was good but not amazing! I really didn’t like the food out there and drinks weren’t strong. But what I did like was that you can eat or use the pool at all 4 hotels that are connected. I would definitely go back to Mazatlán but Stay in a different Hotel

Leisure Family_with_children

2/10

Poor

10 Aug 2020

KarlaF

Do not stay here!!!!
Worst customer service & it’s filthy!!!! Check in was at 3 & the room wasn’t ready till 3:30. You’re not staying in this hotel they have 3 and they put you were they want. The food is Disgusting! Like really bad! The room I got was filthy and unsanitary! I recommend you pick another hotel!

Leisure Friends

2/10

Poor

10 Aug 2020

Liliana

I wasn’t able to check in until 7:30 when it clearly says check in at 3pm. The last day I was there the water was disconnected so we had no running water.

Friends_and_family Family

2/10

Poor

22 Jul 2020

Cynthia

No
Hot water! Whenever we realized it, we immediately went to the let the people in the front desk know. Nothing was done. We reported it 3 times to different people and it never got resolved! The food was horrible! The snack bar was not even open. The service was mediocre. I don’t recommend it at all. I have paid the same amount for other beach destinations in Mexico and have received way better service. This is expensive for bad service and hotel. I will never go back!

Leisure Family

6/10

Pleasant

20 Jul 2020

Verified traveler

Bien el servicio pero no hubo orden la barra libre atendían casi a fuerza

Leisure Family

10/10

Exceptional

02 Apr 2020

Raul e

excellent servers and attention

i was given the best service attention by the following servers

Partner

10/10

Exceptional

18 Mar 2020

Verified traveler

Everything was perfect, even though there was a lot of construction going on honestly everyone is so helpful and willing to help it doesn’t fill like construction zone. The only thing I would change at the hotel is the mattress nothing else.

Leisure Family

10/10

Exceptional

16 Mar 2020

Verified traveler

The hospitality and prifessionalism was excellent. Very attentive with evefything. Very nice

Leisure Family

10/10

Exceptional

13 Mar 2020

Verified traveler

i like the fact that it was easy to check in and check out

Leisure Family

2/10

Poor

11 Mar 2020

Verified traveler

The property was undergoing repairs as well as street repairs
The room was across the clubs were it was loud until
The late nights, were not told non of the above. Overall terrible experience

Leisure Partner

8/10

Excellent

02 Mar 2020

Verified traveler

It was very difficult to get change. Plus the hotel has a 2 peso mark up which is more than 10 percent

Leisure

8/10

Excellent

29 Feb 2020

Verified traveler

Food was good, infinity pool was nice! The bands that play on the beach are very loud!!!

Leisure Friends

8/10

Excellent

23 Feb 2020

Charlene

Staff all very friendly, property was clean. Only con is the pool is a little chopped up.

Leisure Family

4/10

Poor

17 Feb 2020

Verified traveler

Under contruction a lot of noise thru the day and the rooms where not very clean

Leisure Partner

6/10

Pleasant

08 Feb 2020

Ali

Pros: Friendly, helpful staff, a lot don't speak much english but they make do or find someone else who can help.
Affordability, location and gorgeous ocean view.
Access to the 4 different hotels was somewhat helpful but we mostly just used the amenities at oceano and park.

Cons: The room was not cleaned well the first day the bottom sheet only covered half the bed and there were hairs all over the sheets. Some days we were given face towels and other days not so very inconsistent.
The food was mediocre, the buffet was better than most of the restaurants on site. The mexican option was the best dinner we had.
Amenities were okay but it was slow in January and on the day the weather was the coldest none of the pools or the hot tub were heated...

It is outdated but it is easy to get on a bus and get into town for the day, the ocean view is well worth the extra cost.

Leisure Partner

10/10

Exceptional

22 Jan 2020

Gail

We thoroughly enjoyed our week at the Oceano Palace and would definitely stay there again, either as all inclusive or otherwise. The staff members were more than helpful at all times and we were sorry to leave. Our room was clean and comfortable, the food was certainly ample and diversified enough for anyone to be happy about the choices they were given. We would recommend this to anyone wishing an all-inclusive in Mazatlan. Our room was on the third floor, in the Pacific Palace section of the hotel, overlooking the ocean and it was very quiet there.

Leisure Partner

6/10

Pleasant

21 Jan 2020

Verified traveler

The room AC was not working, we reported twice and the staff called to check but never works, towels very old needs for owner to renew

Leisure Partner

4/10

Poor

20 Jan 2020

STEP

THE SERVICE IS REALLY BAD . THEY HAVE AN ATTITUDE AND THEY WANT TO CHARGE FOR EVERYTHING..... NOT AMUSED NY THEM

Leisure Friends

10/10

Exceptional

22 Dec 2019

Robert

Older hotel but first class all the way

When you travel to different countries the culture is most important .
My stay here in almost 99% Mexican guests was what I wanted I enjoyed all of it . the staff took care of me with my english only . from morning to evening I enjoyed all the entertainment and the different restaurants.

Partner

10/10

Exceptional

22 Dec 2019

Sam

The food was tasty. Very helpful staff. The loud drums in the morning and night was annoying

Leisure Family_with_children

2/10

Poor

09 Dec 2019

Jose

This place is worst all inclusive resort I have stayed at. Reception staff is not professional at all and un organized. Rooms are very outdated and maintained poorly. Beds are uncomfortable and old. Did not rest while at this resort. The buffet option is gross. Food options are very limited and cleanliness is very much needed. I had to search for a plate on the stack to find one that didn’t have food remains from previous person that used once they were washed supposedly. Definitely a very bad experience here. WILL NEVER STAY HERE AGAIN. I will pay 2-3 hundred dollars more per nite and stay somewhere better.

Leisure Family

6/10

Pleasant

05 Dec 2019

The view was nice , pool was okay , pool bar and snack bar are closed on Wednesday, food was ok

Leisure Partner

6/10

Pleasant

16 Oct 2019

Verified traveler

Liked the area, near beach.
Our room was in need of renovation.
Staff was not friendly, food was not tasty.
Lobby was not air conditioned, no where to sit and cool off.

Leisure

6/10

Pleasant

16 Sep 2019

Verified traveler

The property was nice. The problem was they served the same food on the buffet every day and most of the staff was racist against white people. There were 3 of the wait staff that actually served us and didn’t just stand and look at us or even ignore us completely. Even management treated us different

Leisure Friends

10/10

Exceptional

09 Jul 2019

Verified traveler

I didn't like the mess with the people and the lack of information when I went to check out my room..

Friends_and_family Family

2/10

Poor

25 Jun 2019

Verified traveler

Horrible the people I the front desk, the manager was super rude. The room super old, look dirty, we even had a water leak in the ceiling.

Leisure Family

4/10

Poor

07 Apr 2019

Verified traveler

Outdated facility
noisy and overbooked
terrible food poor choices
Would not return

Leisure Family

2/10

Poor

02 Apr 2019

Mary

I will never stay in this Hotel again. I had money stolen from my room and when I went to complain they told me that i should of left it in the safety box. Only problem is that the safety box was broken. We called the police. They claimed it wasnt the fist time. The hotel did not want to take responsibility and threatened to kick me out without giving me a refund. I had my 4 and 8 year old with me. Worst experience ever. Thanks for ruining my trip.

Friends_and_family Family_with_children

4/10

Poor

02 Apr 2019

Verified traveler

The property had a beautiful location with great views and an excellent balcony. The rooms were big and spacious yet to get towels for coffee or water it was like pulling teeth. Also one thing to note, if you don’t speak Spanish you will have trouble communicating at this property.

Leisure Family

6/10

Pleasant

31 Mar 2019

Mela

Not the best place I’ve stayed, but it wasn’t the worst either. Food was tasty but not many options and they really need to put labels the food (e.g. pork in salsa, beef, chicken enchiladas, etc.), specially for those with food restrictions.

Friends_and_family Family_with_children

10/10

Exceptional

08 Feb 2019

Stephanie

Excellent staff, beautiful beaches, and delicious food. We especially loved the Italian restaurant for dinner. This resort was a great location and a great value

Leisure Partner

10/10

Exceptional

08 Feb 2019

Stephanie

Loved the staff! Beautiful views of the ocean and great food! Such a great value!

8/10

Excellent

28 Jan 2019

Verified traveler

A very relaxing and satisfying retreat. The staff were very friendly and accommodating...especially Phillips and Edgar at the lobby bar. The rooms were neat and a good size and the food was good for the value . I would totally return .

Leisure

8/10

Excellent

09 Feb 2026

Luis Martinez

Todo

10/10

Exceptional

05 Feb 2026

Estela

Todo me encantó , muy amables y todo impecable, Volvería con todo el gusto del mundo

Leisure Partner

10/10

Exceptional

02 Feb 2026

Jose Luis

Muy agradable hotel muy amable el personal y excelente ubicación a pie de playa!

Leisure Friends

8/10

Excellent

24 Jan 2026

José

Todo

Leisure Partner

6/10

Pleasant

09 Jan 2026

Jesús maria

Mejorar el servicio al cliente en recepción y ser más flexibles

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Rocío

Si, la vista fue perfecta, las instalaciones en perfectas condiciones, el trato de todo el personal fue excelente. Solo el último día aún no sacabamos todo de la habitación pero cuando fueron a hacer el aseo sacaron lo que faltaba pero aún no era hora de entregar la habitación. Llegamos de desayunar y prácticamente yo no pudimos hacer uso de la habitación.

Leisure Family

10/10

Exceptional

24 Dec 2025

Eloisa

Tiene una hermosa vista y en general todo el personal es amable, la comida es rica@l

10/10

Exceptional

23 Nov 2025

Juan Pablo Alfaro

Excelente servicio

Leisure Partner

10/10

Exceptional

06 Oct 2025

Noe

Buenos vista al mar y fácil acceso a la playa

Business Family

2/10

Poor

06 Oct 2025

Ricardo Octavio

muy mal hotel, chafa, sucio, nos robaron las toallas

Leisure Family

8/10

Excellent

26 Sep 2025

César

Vista al mar

Habitación vista al mar no de frente como lo había solicitado pero nada mal

Friends_and_family Friends

6/10

Pleasant

26 Aug 2025

Luz Esther Vallejo

Hay varios puntos que considero hay que mejorar, el primero sería la variedad de comida que ofrecen a diario, también quisiera comentar que yo reservé 2 habitaciones con 2 camas matrimoniales cada una y me dieron otras que no correspondían a lo que yo había reservado.
La cena show fue un fracaso pues no dieron de cenar nada de lo que decía previo a hacer reservación.
Lo único bueno de la cena show fue la cantante Ángela, con un espectacular talento.

Leisure Family

2/10

Poor

25 Jul 2025

Roberto

Pésimo, elevadores no funcionan, su all inclusive es terrible, filas para restaurantes.
Este hotel no está diseñado ni preparado para esa modalidad de all inclusive

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Azucena

Me super encanto

Leisure Friends

10/10

Exceptional

27 May 2025

JOSE DE LA

No me gusto la playa, el agua estaba con mucha tierra.

Leisure Partner

10/10

Exceptional

25 May 2025

Miguel Aguayo

Excelente el 3x1 !!! Lo q no me pareció aunque en realidad no mucho … solo mejorar los accesos a restaurantes en hrs. Pico ….

Leisure Partner

2/10

Poor

19 Mar 2025

Angelica

No servian los elevadores, me cobraron cuotas extras desde que llegue, no funcionaban los controles para television, las toallas de la habitacion demasiado viejas, el aire no era bueno

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Erick

Super

Leisure

8/10

Excellent

26 Jan 2025

carolina

La ubicacion y la atencion