Name: DoubleTree By Hilton Mazatlan
Address: Ave. Camaron Sabalo 905, Mazatlán, 82148, MX

DoubleTree By Hilton Mazatlan

Mazatlan · Mexico

Ave. Camaron Sabalo 905View location

100 reviews shown

10/10

Exceptional

17 Jul 2026

Maria

The property was great

Family

10/10

Exceptional

16 Jul 2026

Jose

Excelente hubicacion y todo el personal muy atento

Self

6/10

Pleasant

10 Jul 2026

Sonia

Staff was great. Very helpful!

Self

6/10

Pleasant

09 Jul 2026

Michelle

The wifi didn’t work. If you don’t get the breakfast packet except to pay a lot for two people, Also no hot water. We did get towels everyday though and that was nice

Family

8/10

Excellent

08 Jul 2026

Luisana Carolina Elena

Room was so hot ac was on but never got the room cold. Besides that everything else was great

Family

10/10

Exceptional

05 Jul 2026

jesus

Rooms were clean and staff was helpful and friendly had a good time at the hotel

Family

6/10

Pleasant

02 Jul 2026

VICTOR

Long time to check in, big line and only one person on the front desk. Air conditioning not working.

Self

8/10

Excellent

01 Jul 2026

Alex

Great access to the beach. Pool bar was not open during my stay.

Family

6/10

Pleasant

30 Jun 2026

Priscila

Overall, the hotel is nice, and the staff was friendly and professional. I had a couple of issues on the first day, but the staff resolved them quickly, which I appreciated.

That said, there were a couple of negatives that impacted my stay:

1. Noise from the nightclub: The hotel is next to a nightclub, so if you book a city-view room, be prepared for extremely loud music until around 3:00 a.m. It made it very difficult to get a good night’s sleep.

2. Misleading pool hours: According to the hotel, the pool is open until 8:00 p.m. However, they begin clearing the area and locking guests out about 15 minutes before closing. By 8:00 p.m., you’re no longer allowed to be in the pool area. That was disappointing, especially during the summer when it’s too hot to comfortably be outside before 6:00 or 7:00 p.m. This leaves very little time to enjoy the pool. On top of that, they also close access to the beach at the same time, which further limits your ability to enjoy the property’s amenities.

Family

10/10

Exceptional

29 Jun 2026

Jesus

Excelente servicio
Y limpieza
Buena comida y desayunos

Partner

10/10

Exceptional

27 Jun 2026

Jose

Great room. Man when I tell you that view from the pool is amazing. 3 different pools all cool views. Great location.

Friends

10/10

Exceptional

26 Jun 2026

Miguel A

Everything very good...parking, ocean view

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Teresa

I had an awesome view of the ocean. I could hear the waves crashing at night. Carlos and Arturo were very helpful daily.

Self

10/10

Exceptional

24 Jun 2026

Brandy

6/10

Pleasant

24 Jun 2026

Saul

Since our flight got in early we requested to see if we can check in a bit early, which we were not able to due to room being not being ready. Understandable, we also asked if we checked in early we would pay the extra day and they said it was not possible. Once checked in everything went well until we arrive to our room. The room was clean but the only concern was the built up mold in the bathroom shower, AC vent and bathroom door trim rotted which was very unpleasant. Second day the AC goes out along with the power, called front desk and they inform us that they would send someone right away and had to wait for maintenance worker for 4 hours cancelling our plans so they can fix the problem. During that time we had to keep curtains closed to keep room cool while waiting for maintenance worker. The tv color was black and white and did not support apps to watch netflix. One of the three elevators was out of service so wait time to get to lobby took minutes. For it being a Hilton hotel it should be better maintenance and updated, I’ll be returning again but will have to reconsider my stay elsewhere if these problem continue to be a problem

Partner

6/10

Pleasant

20 Jun 2026

Eloisa

I expected more from a Hilton, especially since this property is only 5-6 years old. The building and rooms looked aged and rundown. First room was too small for our family of 4 with a broken TV, and when they offered an upgrade they charged us for it. At that point I was seriously considering booking an Airbnb instead. Second room had a broken fridge door.

I do want to call out the maintenance person and cleaning lady — they were excellent, very nice and helpful every time.

No beach access. The ocean is right up against the building, so there’s no space to actually sit or lay on the sand. Based on the condition + upgrade charge, I won’t be coming back.

Family

4/10

Poor

18 Jun 2026

Brianna

Wouldn’t stay there again.. not worth the price.

8/10

Excellent

18 Jun 2026

Joseph

No entrance into the pool. Only a ladder to exit. Extremely difficult for anyone with mobility issues. Ver poor design.

Friends

6/10

Pleasant

16 Jun 2026

Sandra

Beach view* Adviced use the safe box in your room*

4/10

Poor

16 Jun 2026

Jaime

One elevator was not working waited for the elevator for over ten minutes we called for service they never came I had to go looking for housekeeping for toilet paper and we asked for sugar they never came we order a van for four passenger they order a sedan the food was terrible

Family_with_children

10/10

Exceptional

04 Jun 2026

Marilyn

Absolutely loved this hotel I wish I knew there names but 3 persons made our vacation so worth it one was a young guy on the front check in counter the other was an older man at the entrance area who always had smile and had our ride ready for us with in seconds and last was our house keeper I believe her name was Yolanda our was room was always spotless thanks to her

Friends

4/10

Poor

29 May 2026

Cori

Our shower wouldn’t drain the first day and we were standing in inches of water. The maintenance team did fix it the next day but it’s was an unpleasant experience to start. The toilet seat was also not the right size and was not easy to open. It would pinch your legs and slide around.

We requested towels multiple times and never received any. We needed up snagging them off a housekeeping cart when we saw one.

We had some drinks by the pool, which was nice, but we couldn’t charge it to the room. We were told we needed to open an account with the front desk (which was never offered) but the cc machine didn’t work either. We did end up paying for it at the front desk when we checked out.

Partner

6/10

Pleasant

28 May 2026

Laura

Perfectly acceptable, not at all extraordinary.

Partner

10/10

Exceptional

22 May 2026

JOSE LUIS

Beach view is awesome. Hotel staff are very helpful and the property is near everything

Business

8/10

Excellent

14 May 2026

Michelle

The daily housekeeper during our stay was amazing.
Such a wonderful lady.I do wish I could recall her name.
Hotel was good.I do wish there had been beach chairs on the beach.
Poolside had many.
Overall it was a great place to stay.

10/10

Exceptional

14 May 2026

Luis Armando

Great ocean view

8/10

Excellent

11 May 2026

JORGE

Good

Friends

10/10

Exceptional

06 May 2026

Savanna Nicole

We had a great stay.
There’s a selection of small pools outside. Great for families in the kiddy areas and away from them for adults who don’t want that.
Pool service was decent. Slow at peak times as all drinks come from the lower level bar. Service was great though, friendly, helpful and pleasant.
The rooms were clean. Bathrooms do stay wet because the fans aren’t strong and the water doesn’t all drain the right way leading to wet spots. Size was good. AC doesn’t go colder than 20°C so we did feel a little sticky at times.
We had an ocean view and the balcony was lovely.
Access to the beach was nice too. Just outside the super busy area so beach privacy was nice.
Breakfast was really decent. Rotating choices, fresh juice and fruit. Breakfast service was fast and polite.
Gabriel served us several days while at the pool, great guy. Rodrigo at breakfast most days, little English but very polite and speedy.

Overall, an excellent stay.

Partner

10/10

Exceptional

02 May 2026

Mary lizette

Satisfied with my stay

Partner

10/10

Exceptional

30 Apr 2026

Ernesto

This is about the fifth time we have stayed in this hotel and our experience is always great! This time was my wife’s birthday and staff went above and beyond to make it a great experience!

Partner

10/10

Exceptional

23 Apr 2026

gustavo

Wi happy with the company

Family

8/10

Excellent

20 Apr 2026

Jessica Roseline

Necesitan dar más mantenimiento a los baños.

10/10

Exceptional

20 Apr 2026

Mario

We had an excellent beach view (15th floor), room kept neat everyday, very clean and everything in room worked.

Partner

10/10

Exceptional

09 Apr 2026

Barbara

The staff at the Doubletree were so friendly, remembered you from say to day and despite it being the Holy Week holiday and so busy made sure guests were attended to. We will definitely be back.

10/10

Exceptional

05 Apr 2026

Miguel

We love the cleanliness and view from our room. The pool was also great.

Partner

10/10

Exceptional

05 Apr 2026

Ismael

Definitely add the breakfast upgrade. The pool, hotel location and customer service are designed to make your stay unique.

Family_with_children

10/10

Exceptional

02 Apr 2026

Jessica

The staff was amazing, and this hotel is in such close proximity to Panama!

Partner

10/10

Exceptional

31 Mar 2026

anthony

Friendly staff at reception desk, bar and breakfast room plus strategic location by the beach - big room and very nice ocean view ! Will come back !

Self

10/10

Exceptional

29 Mar 2026

Diego

Very friendly and helpful staff.

10/10

Exceptional

27 Mar 2026

Jack

Breakfast was fresh and good. Cleaning staff and front desk and wait staff were very attentive.

Self

8/10

Excellent

22 Mar 2026

Donicio Jensen

clean room with a nice ocean view. only issue was with the shower, no hot water even after letting the water run over 10 minutes, barely lukewarm water.

10/10

Exceptional

20 Mar 2026

Christian Emhir Hernandez

Everything great

10/10

Exceptional

18 Mar 2026

James

Good room service and oved beach view

4/10

Poor

16 Mar 2026

Courtney

My suite had a kitchen, but the kitchen is bare - no cutlery, no hot water maker, no plates, no dish soap.

The furniture had stains and rips everywhere.

The toilet stopped working twice

8/10

Excellent

15 Mar 2026

Maria Guadalupe

Overall stay was good. The only problem was that we had to get up and find a waiter to bring us drinks to the pool area.

10/10

Exceptional

15 Mar 2026

Micheline

Non

Self

2/10

Poor

13 Mar 2026

Beverly

Stayed here 4 years ago & it was great. Hotel has gone down hill. 2 large pools were drained & under construction for 10 of 14 days. Constantly had to ask for water, coffee, toilet paper, face cloths & Kleenex. Was told to refill my 2 water bottles on 3rd floor. Hotel needs maintenance… lock feel off toilet door so hubby fixed. Patio lock fell off & never got fixed … same happened @ our friends room. 3 couples & we couldn’t access their floors as key was for lobby, 3rd floor pools/restaurant & our floor. Only positive was our maid. She was awesome!

Friends

8/10

Excellent

12 Mar 2026

Grace May De Leon Dela

Ocean view

Friends

8/10

Excellent

01 Mar 2026

Anil

Yes

Family_with_children

10/10

Exceptional

26 Feb 2026

Janice

Clean room, staff friendly ,quiet.
Only negative was that 2 of the pools were closed for maintenance

Partner

10/10

Exceptional

23 Feb 2026

Maria

The only problem was the TV

8/10

Excellent

20 Feb 2026

jeff

The staff was very friendly, and the pools were beautiful! The location was great.

Partner

10/10

Exceptional

19 Feb 2026

Vanessa

The room was spotless, amazing staff, breakfast was delicious. This is my favorite place to stay in Mazatlan.

Partner

10/10

Exceptional

17 Feb 2026

Mario O.

Me encanta me tratar on muy bien cero problemas es mejor que el CID por muchooooooo

Leisure Partner

8/10

Excellent

17 Feb 2026

Rick Stephan

Room was very clean and new. Staff were very friendly and attentive. Overall we enjoyed our stay.

Partner

2/10

Poor

16 Feb 2026

Yocelly paloma Delgado

We did not stay

Partner

10/10

Exceptional

15 Feb 2026

Cindy

Our stay at the hotel was absolutely amazing! From the moment we arrived, the staff was incredibly welcoming and attentive. The room was clean, comfortable, and beautifully maintained, making it easy to relax and enjoy every moment. The amenities, atmosphere, and overall service exceeded our expectations. We truly had a wonderful experience and would highly recommend this hotel to anyone looking for a perfect and memorable stay. We can’t wait to come back!

Leisure Partner

6/10

Pleasant

12 Feb 2026

Seandria

Hard to get comfortable, the rooms needed some maintenance and the restaurants needed more staff. This is not a typical double tree that I’m use to staying at. We picked this hotel because of free valet services, restaurant options and being a Hilton Honors member, however that was not provided as advertised. Disappointed , so we moved to another hotel. Made us questioned why even be Hilton Honors member???

10/10

Exceptional

31 Jan 2026

Edric

Great staff, grea

10/10

Exceptional

30 Jan 2026

Shirley

Our 3 week stay was GREAT, staff was unbelievable and understanding.

Leisure Family

2/10

Poor

25 Jan 2026

Leslie

I never stayed at that hotel in Mazatlan.

10/10

Exceptional

15 Jan 2026

Julian

Clean rooms and the staff was excellent.

Leisure

10/10

Exceptional

15 Jan 2026

Melanie Guadalupe

The room service, I liked coming back to a tidy bed!

Leisure Friends

10/10

Exceptional

11 Jan 2026

Ricardo

Great room, amazing view, great location

10/10

Exceptional

07 Jan 2026

Eliezer Ed Campos

The attention we got from all the staff was amazing. The quality of the food was excellent and the whole experience was awesome! The room was always clean and we felt like being at home!

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

Steve

Needs maintenance needs a lot of improvement on the room sofa and sofa pillow need to be changed. They were dirty and smell .

Family

6/10

Pleasant

05 Jan 2026

Jorge

The television don’t work properly and the restroom was dirty and leaking water

Business_and_leisure Family

10/10

Exceptional

05 Jan 2026

Jose De Jesus

Excelente

8/10

Excellent

05 Jan 2026

James

Great view from balcony. Large modern room. some maintenance needed around pools.

Leisure Self

8/10

Excellent

01 Jan 2026

Yaneli

Staff was very welcoming. I really enjoyed the spa services. The only bad thing is that out of the three elevators, one was out of service the whole time and the elevators took quite a while to get through the floors and there were no options of guest taking the stairs to make moving up and down the facility a bit quicker.

Leisure Friends

8/10

Excellent

31 Dec 2025

Dana

Very courteous staff. Everything was clean. The pool was great. Great beach access. Convenient location for getting around. Would stay again

Leisure Family

6/10

Pleasant

30 Dec 2025

Irena

Nice pool and balcony view but hotel is dirty and does not meet Hilton standards. Our bathroom sink was clogged and issue was not adressed. One elevator is broken so it takes a very long time to get elevator. Water filter not functional (drop by drop). Needs more vegetation on the hotel grounds. I liked that it was quiet at night and no nightclubs in the area.

Leisure Family

10/10

Exceptional

30 Dec 2025

Ernie

Beautiful view from balcony. Great room service. Walk in rain showers. Front desk staff were great always. A few dinning options nearby, Starbucks and Oxxo across the street.

Leisure Family

10/10

Exceptional

27 Dec 2025

Beatriz

One of the best experiences with hotels I’ve had. Everyone was so friendly and welcoming.

6/10

Pleasant

18 Dec 2025

luis

Requested checkout paperwork and was denied.

Leisure Family

10/10

Exceptional

17 Dec 2025

Rivemar Garcia

El hotel luce muy limpio y el personal es muy amable, las albercas muy limpias y todo muy tranquilo.
Está en muy buena área y tiene muchos restaurantes cerca y se puede caminar con mucha seguridad.
Lo recomiendo, yo me volveré a hospedar aquí.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Guadalupe

The staff was amazing, the only downside is the elevators. There was one out of service and the hotel had like 3 weddings. So the n Saturday, waited a good 15 minutes just to get from the 10th floor to the 3rd floor.

Leisure Friends

6/10

Pleasant

07 Dec 2025

Luís Filipe

Room was fine reception staff refuses to envoice your expenses blaming Expidia for it

Leisure Partner

6/10

Pleasant

07 Dec 2025

Asokaraj

The WiFi service and phone connections are ver bad u can communicate with anyone. Don’t know how they are in bussiness. The elevators are broken most of the time we were in one elevator for all most 20 floors we have to wait 10-15 mins during peak hours .
The rooms are clean. The staffs are friendly and nice

Leisure Family

10/10

Exceptional

06 Dec 2025

omar ochoa

Good times….

2/10

Poor

06 Dec 2025

Xavier

I was there for 7 days and without hot water for 5 of the 7 days it ruined my vacation. They never addressed my issues and I even switched rooms and it had no hot water. Stay at your own risk !!!

Leisure Partner

10/10

Exceptional

05 Dec 2025

Mario

Yes

Leisure Family

8/10

Excellent

05 Dec 2025

Lucy

Good services, the staff very nice

4/10

Poor

04 Dec 2025

Helida

Yes

10/10

Exceptional

03 Dec 2025

Miguel

It was a fun! One! Me and my lady, from sinaloa! Drank lots of beer and spent Some good money, celebrating my 35th bday

Partner

10/10

Exceptional

02 Dec 2025

Mario

Everything was great!!! Breakfast buffet could use a few other options like bacon or sausage, but not much to complain about. I hope to be back soon.

Leisure

10/10

Exceptional

02 Dec 2025

Saul

Best hotel I stayed in mazatlan, affordable, clean, the ocean view is amazing, staff very friendly all the things you want from a hotel, I would recommend this hotel to anyone that goes to mazatlan, Expedia should give this hotel a 5 star.

Leisure Self

8/10

Excellent

30 Nov 2025

YARELSI ALEJANDRA

Solid property... Rooms need a little TLC but over good!!

Partner

8/10

Excellent

26 Nov 2025

Victoria

They had to switch is room because the room was not the cleanest and they did a complimentary breakfast which was delicious... and yes the staff was amazing especially Josue.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Karen

The staff was wonderful. The pools were very nice , but be careful of the wet tile, its slick. I didn't l8ke that thebreakfast

10/10

Exceptional

26 Nov 2025

Rosa Olivia

Beautiful views and it felt safe, clean and quiet.

Leisure Family

10/10

Exceptional

17 Nov 2025

Evelyn

Pretty good!

2/10

Poor

16 Nov 2025

Carlos

I was extremely disappointed with my stay at this property. The service was terrible, and the staff showed very little attention or hospitality. The hotel itself was dirty, worn-out, and obviously neglected. It’s clear that the maintenance is extremely poor, from the common areas to the rooms.

This place does not live up to the Hilton standard in any way. It honestly is not worth staying here, and it certainly does not deserve to carry the Hilton name. I will not be returning, and I cannot recommend this hotel to anyone.

Friends_and_family Family

6/10

Pleasant

15 Nov 2025

Alejandro

Wifi problems.
Elevators out of service

8/10

Excellent

10 Nov 2025

Austin

Great location. Friendly staff. Nice size rooms. Lacking a lobby bar or pool bar.

Leisure Partner

8/10

Excellent

10 Nov 2025

Armando

Balcony view was amazing, the room was very clean.

8/10

Excellent

07 Nov 2025

Roslyn

Staff were friendly and helpful. Room was clean with a great ocean view. Good food options. Excellent pool snd pool services

Business_and_leisure Partner

10/10

Exceptional

06 Nov 2025

Dean

We stay at this property several times

Family

8/10

Excellent

29 Oct 2025

Debra Dyan

The staff was great and the rooms were very clean. Theview of the ocean and pool were wonderful. Im glad we did not do the all inclusive option however, one day we decided to hang out at the hotel all day and had the breakfast buffet, the coffee was terrible and the food was mediocre. At lunch we ordered a burger at the restaurant and it was not good. My husband and Ionly about 2 bites of our sandwich. It was like a hockey puck. With such great esting options near by, save yourself the money from the all inclusive.

Leisure Partner

8/10

Excellent

28 Oct 2025

randall

People were very friendly. The service was OK, the pools were beautiful. Every other morning, I would wake up to no coffee, no bottled water, or just decaf and no water went to the front desk and they took care of it in a very friendly and apologetic manner. All in all it was a nice stay

Leisure Self