Costa de Oro Beach Hotel

Mexico , Mazatlan
MAZATLAN, 710 Av. Camaron Sabalo
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100 reviews shown

10/10

Exceptional

21 Apr 2026

Juan

My parents celebrated their 60 year anniversary here and the loved their experience. Staff was absolutely wonderful and made their stay memorable. Sofi, the front desk attendant, was attentive, super friendly and very helpful! Concierge went out of their way to help my parents find a local photographer so they could get some amazing shots to capture their special day. They were also upgraded so they could have a suite on the first floor and Sofi and staff gifted them a bottle of Champagne! The accommodations were great and the views were beautiful but it is the people who made their anniversary getaway so very special and I am so grateful for all they did.

Family

10/10

Exceptional

19 Apr 2026

Rod

The staff was great to deal

4/10

Poor

19 Apr 2026

Jose Antonio

Rooms are very outdated, only 1 working elevator for the tower. We had to take stairs with luggage’s up and down. Our room was a key entry, made it very difficult to only have 1 key. Personally I would not stay here again.

Family_with_children

6/10

Pleasant

18 Apr 2026

Wilbur A

The front desk hard to deal with. Property is older and rundown some beds are awful. Security staff and cleaning ladies are great.

10/10

Exceptional

13 Apr 2026

Alvaro Camacho

I love the convenience to the beach, tgeir parking lot and their stuff, very nice people.

8/10

Excellent

13 Apr 2026

Kevin

Great location and budget friendly Hotel. Restaurant was OK, pool area is great ( music is very very load, as is the water aerobics instruction…). Very hard to ignore and enjoy the pool, read a book or nap!

10/10

Exceptional

09 Apr 2026

Marilu

Yes great service

Family_with_children

4/10

Poor

05 Apr 2026

Diana

I reserved a room that had no refrigerator. The front desk has a refrigerator for medication only. I gave them my $1,400 medication and 2 days later. When I went to pick it up. The bag was full water on the bottom and all 4 cardboard boxes soaked. I asked where it was stored? And ask to speak to a manager. The manager did not apologize, or admit any responsibility. Instead tried to blame me or pharmacy for condition of medication. When clearly it was contaminated during their care. Manager didn’t offer to replace either. Only caused me stress and anxiety the rest of my vacation. I was left disappointed in their lack of hygiene. As, they do not care for their guests health! Pool is extremely filthy. Even with googles on, I could see in front of me. The security is non exsistant, just walked around in circles. Yet allowed group grown adults to drink Pacifico inside pool. How is this sanitary ? Not to mention this is not family friendly. If you care about your health, do not stay here. They are cleaner hotels that value their customers.

Friends_and_family Friends

10/10

Exceptional

04 Apr 2026

Alastair Matthew

Room was clean. Kitchen includes stovetop microwave dishes pots and pans and a refrigerator. Staff have always treated me well. Great location look to returning later this year

Self

8/10

Excellent

02 Apr 2026

Dawn

The hotel claimed to be pet friendly with breakfast included. My dog is a service dog and was reluctantly allowed. There was no breakfast included.
One of our towels was stained.

The staff was very friendly and helpful.

Pet

8/10

Excellent

31 Mar 2026

Kirsten

Showing its age a little, but still clean and the staff has been excellent. Love the proximity to the beach and restaurants. It has a nice pool area.

Partner

8/10

Excellent

30 Mar 2026

Sean

The location is a 9, its on the beach. The hotel is old but in reasonably good condition. The room was clean but everything was from the 70's, updating seriously required. Kitchen not well equipped. The staff are ok, but English is not spoken by many of them. You will need to use your phone for translating.

Partner

6/10

Pleasant

30 Mar 2026

Aaron

Nice location, very friendly staff, the only reason I gave it 3 stars is because it desperately needs to be updated

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Kristina

We were able to check in about 4 hours early. Every employee we encountered was very friendly. We loved the layout of the 1 bdrm suite. Plenty of space and a gorgeous view of the ocean. On our first night, we had a lizard right above the AC vent that my husband had to climb on a chair to catch. It would be nice if doors in Mexico had door sweeps because almost every place we've ever stayed in they have big gaps under the doors. We used a towel to cover the 1 inch gap to help with noise, climate control, and lizard prevention. Wifi cut in and out and there wasn't password protected so anyone could join. Having just spent 10 days at El Cid in Mazatlan, we were disappointed to have spotty wifi. Other than that, our stay was great and we would stay again.

4/10

Poor

29 Mar 2026

Debra

The hotel overall is very dated. The room was clean, great housekeeping staff. Beds were rock hard, old pillows and sheets. Kitchenette was not well equipped. Roaches in the kitchen area at night. Needs a new fridge.
Food was not great poolside although our server was great. We didn't try the restaurants. So many better places to eat. Front desk staff were not always helpful. I would not stay here again stay here again.

10/10

Exceptional

27 Mar 2026

Dennis

Did not cook.

Self

10/10

Exceptional

26 Mar 2026

Michael

Great location and staff. Some rooms need updating.

Self

10/10

Exceptional

22 Mar 2026

Denis

Very nice location

Partner

8/10

Excellent

18 Mar 2026

Carla

The room was not very clean. This has always been the case and we stayed again knowing this.
WiFi was terrible. That caused issues trying to work remote.

Partner

8/10

Excellent

15 Mar 2026

Ray

Yes

8/10

Excellent

14 Mar 2026

Eric

Yes

Partner

8/10

Excellent

13 Mar 2026

MARY

Our room faced the ocean and we had a beautiful view.

Family

10/10

Exceptional

12 Mar 2026

Rachel

Have been coming to Costa De Oro several years and always love my stays! Staff are excellent!

6/10

Pleasant

10 Mar 2026

Wendy

The room did have a nice ocean view. However, the plastic chairs on the deck were hard and the couch was hard, and the bed was hard. Even the chairs around the pool were very hard. No padding. The towels for the pool are tattered and ripped. We found a large cockroach dead in our room one morning. The staff were nice. I did find they catered to the Mexican people. The pool activities were only spoken in Spanish. We would not stay there again.

Partner

8/10

Excellent

10 Mar 2026

April

Beach view was amazing

Partner

10/10

Exceptional

05 Mar 2026

Myrna

Yes

Partner

10/10

Exceptional

05 Mar 2026

Sebastian

En cuanto a calidad y precio supero mucho mis expectativas, muy buen hotel y una vista hermosa

Family_with_children

8/10

Excellent

05 Mar 2026

JEFFREY EUGENE

The room view was outstanding. The staff (especially Carlos and Wilian) was as great as ever.

Partner

10/10

Exceptional

02 Mar 2026

Susan

Our room was beach front with birds flying by at eye level.

10/10

Exceptional

19 Feb 2026

Elisiva

Great staff!

Family_with_children

8/10

Excellent

17 Feb 2026

Sheldon

Staff was friendly, food was good, and rooms were clean! Beds could use an upgrade but ocean view and location made up for that.

Self

6/10

Pleasant

16 Feb 2026

Ferenc

The building needs remodeling. If you end up in the X31-X60 room number range, where X is the floor number, you will be exposed to the central air conditioning compressor system, which is noisy. The shower drain has no smell lock, so the sewage system exhausts into your bath room.

Leisure Partner

10/10

Exceptional

16 Feb 2026

James

Clean and friendly staff!

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Murray

This hotel is a bit older but it is located right on the beach.
The staff here were all extremely helpful, and the woman who cleaned our room every day was very thorough.
We thought the cost of a junior suite was very reasonable and saved us on the cost of eating out.
The hot water was not really that hot, and the decor is vintage, but we we would not hesitate to stay again at this hotel. Everything you need is nearby, and if there is anything you want help with just politely ask, they will do their best to help.

Leisure Partner

8/10

Excellent

12 Feb 2026

Rhonda

This was my second time staying at Costa De Oro in less than 2 months because this resort hotel is excellent for the value. All the staff is very friendly, the rooms are clean, the location is perfect. We had some minor issues which were handled far beyond our expectations to ensure we will be staying at this resort again when we next visit beautiful Mazatlán.

Leisure Friends

8/10

Excellent

10 Feb 2026

vaughn Philip David

The room was way better than i expected for older hotel. Pool was excellent. Couldn’t get a better view. Housekeeping staff was excellent. Can’t remember her name but she was a supervisor i believe plus maids took very good care of me. Dining room had good meals

10/10

Exceptional

10 Feb 2026

Mary

Nice warm pool all day/night 9pm long, huge win with my whole group. Everything was clean, staff amazing. We were impressed that from our rooms we could hear ocean. I loved the fact that we were so close to the Ocean. We couldn't even hear the traffic from front of hotel. We always felt safe. When u hear that people have been coming here for the last 30yrs. I fell walking on the big rocks at outlet, came back to Costa de Oro, went straight to life guard- Ricardo, i didn't have to ask, as soon as he saw blood he started working on me. I had him, 2 security guards n an English speaking front desk man helping me. Ricardo did what he could, then they sent me to in house doctor. He did what he could but because it was Sun he couldn't get extra supplies. So he called the ambulance and they took me to the marina hospital. They were great have to have 5 stitches to my head- from the time it took from life guard to end of hospital was 2 hrs...way faster then here in Alberta...I probably would still be sitting in emergency here. Everyone took great care of me. The only thing our group would like is more softer beds. I would also like a fridge in the basic rooms (since even in all inclusives they have fridges) and i wish there was a gym but I survived, I used the pool and ocean to exercise.We loved this place better than an all inclusive. We loved trying out all the different restaurants in area. We tried different place every night, prices were good n so were the portions n flavours.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Terry

The staff has been wonderful. Polite, helpful, courteous. Always ready with a smile, wave or a greeting. Our room was kept very clean. Location is great with the perfect spot to view the beautiful Mazatlan sunsets. We were scheduled to stay one week. We stayed two, thanks to the kindness of staff.

Leisure Partner

6/10

Pleasant

08 Feb 2026

David

1st room was not good. They did graciously and with no questions asked moved us to another room that was much better. Just a tip, when you book, ask for a room in tower2.

Leisure

8/10

Excellent

06 Feb 2026

RHONDA

Clean room and friendly staff.

8/10

Excellent

06 Feb 2026

Bill

yes the room was clean and Erika my housekeeper was awesome. The only problem was the small bed

Leisure Self

8/10

Excellent

02 Feb 2026

Francis

Nice room. Friendly staff. Good restaurants in the hotel

Leisure Family

8/10

Excellent

01 Feb 2026

Kevin

We have stayed at the hotel on annual vacations for 30+ years. The location in the Golden Zone is fantastic and the pool area is one of the best in the area. However, there have been minimal if any upgrades to the rooms in that time. They have removed the water dispensers that used to be available on each floor so you now have to buy bottled drinking water. There are televisions in the room, but we had no English speaking channels this year.
The rooms are clean, but the decor is old and shabby. This year, there were dripped and splashed paint/whitewash on the floors , walls, and artwork.
The beachfront loung areas are fantastic, though security did not allow us to enjoy our coffee and pastries from a nearby shop on the pool patio. Any food ordered at the pool is now prepared at the poolside snack bar, and is not up to the quality it was when it was prepared by the restaurant. The Ceviche is excellent, but other items were cold or dry and overcooked. They seem to now cater more to the locals and those with all-inclusive stays than foreign visitors.
The hotel seemed to clear out many of our favorite staff members about 6 or 7 years ago. We are no longer treated like an old friend, but the new staff, while not the same, is still friendly and attentive.

Partner

8/10

Excellent

01 Feb 2026

Byron Duane

Clean rooms, nice staff, big pool area with alot of lounge chairs. But was told no outside food in pool area when i brought my own bag of beef jerky... also you have to pay extra to be a club member to use the hot tub. Good location near restaurants and shops.

Leisure Family

10/10

Exceptional

31 Jan 2026

Pearl-Ann

The staff was great, the room was just what I wanted, and it was central to everything.

Leisure Partner

10/10

Exceptional

29 Jan 2026

André

Room and staff were great. The pool is amazing!

Partner

2/10

Poor

26 Jan 2026

Gabriela

The room had a mold smell to it, the bed had bloodstains on the pillow cover, the first night that we checked in they gave us a room key to our room. We opened it, and there was a family sleeping inside., that was scary, there are two babies, sleeping on a bed, and the mother and father and another bed, and they had not even noticed that we opened up their room. The bellboy ran to front desk to get it corrected, but I would hate to have been on the other side of that room.

Leisure

2/10

Poor

26 Jan 2026

Timothy

I never write reviews but here I go…The room was severely neglected. No phone, nothing on the walls, absolutely no decor. Gnats on the counter. Water was barely warm so no hot showers. The ceiling leaked with the constant noise of running water over head. The first night we thought it was the rain but nope. This was the third time staying here over a period of 23 years. Sadly will not be staying here again.

Leisure Partner

6/10

Pleasant

24 Jan 2026

Julie

The pool lounge chairs were very hard. The temperature control in the fridge was not working. The room was missing a cutting board but one was quickly brought to us. Facecloths were hard to come by. The pool was quiet and was a good size. The location was walking distance to the Golden Zone, shopping and restaurants.

Leisure Friends

8/10

Excellent

23 Jan 2026

Meibel

Sink was no clean and clogged. Reported to front desk

10/10

Exceptional

22 Jan 2026

Susan

This is older style Mazatlan rooms though well maintained. Employees were all friendly and wanted to meet you needs. Pool was excellent as was the poolside service znd ocean views. Very quiet..enjoyed our stay

8/10

Excellent

20 Jan 2026

Lorena

Overall, good hotel hosted an event here and it was amazing. Beautiful view, great access to the beach. Wish they would have access to a fitness area/facility for guests to use daily.

Leisure Family_with_children

6/10

Pleasant

20 Jan 2026

Paul

Average

Partner

10/10

Exceptional

14 Jan 2026

gordon j

Maid service excellent.
Jonathon and william at front desk very helpfull.
Seats at pool very hard
Great location

Leisure Partner

6/10

Pleasant

13 Jan 2026

Angelica

The staff could have been more welcoming and directed us to our room. The room we got needed alot of upgrading. The room looked like it wasn't cleaned right and some linens and pillows where dirty.

Leisure Family

6/10

Pleasant

10 Jan 2026

Oralia

Yes

4/10

Poor

09 Jan 2026

Sanjuana

Traveled with my family for one night. Our room flooded and our luggage got wet, they moved us into another room.

Family_with_children

8/10

Excellent

04 Jan 2026

Abraham Ismael Salgado

Hermosa vista, buen espacio, tenian plancha, burro, secadora de pelo, cocina equipada, personal amable, áreas comunes hermosas

Faltó limpieza, pisos mojados, sabanas con olor a humedad.

6/10

Pleasant

02 Jan 2026

Gabriela

The hotel is nice from the outside I didn’t like the parking lot because is not in the hotel,you need to cross the road and is dangerous and is for two hotels,kitchen drawers were falling apart,the first day the bathroom didn’t have towels,they have too many rules,and some of the stuff in the front desk were rude,Imary was the only lady who was nice in the front desk,

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Leanne

Staff amazing-

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Johnny

Large rooms

10/10

Exceptional

27 Dec 2025

Mark

Seems was friendly and responsive

Leisure Family

10/10

Exceptional

25 Dec 2025

Verified traveler

The view, the beach were wonderful

Leisure Partner

6/10

Pleasant

25 Dec 2025

John

Miss a lot of marks but if asked theyvare very responsive to your needs. Hotel is older in one of the best beach front areas in MZT. A plan to renovate would be beneficial for the hotel and quest. Attendent Carlos in the Vacation club area was super attentive to the guests needs. Hotel was quiet during my 3 weeks.. Could do with a better marketing plan to increase business. Better room deals would bring more people to the resort.

Leisure Partner

8/10

Excellent

24 Dec 2025

robert

Older olace but everyone is friendly and very accommodating. Walking distance to everything

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Alastair Matthew

Staff is great. Had the best chamber maid. Location is great. Hotel still has Mexican charm

Leisure Self

8/10

Excellent

16 Dec 2025

Rhonda

We enjoyed the Costa De Oro for our two week stay. The room was very clean, the staff exceptional and the location perfect. We won’t hesitate to stay there again.

Leisure Partner

8/10

Excellent

15 Dec 2025

Kimberly

Very clean great staff

Leisure Friends

8/10

Excellent

11 Dec 2025

Dale

Loved balcony above beach.
Staff were wonderful.
Management dealt with internet problem very fairly.

8/10

Excellent

11 Dec 2025

robert

Clean room, great staff. But old.

Friends_and_family Family

6/10

Pleasant

10 Dec 2025

Stephen

This is an older property that needs some upgrades. Several things didn’t work in our room when we arrived. Second night a family moved in the suite above us and they kept dragging their chairs around and the noise didn’t stop all night. They moved us into a nicer suite for our last night which was nice. The pool is not heated and the hot tub is only for Gold members which we found a little unusual. The price was right, but we probably won’t stay there again even though the staff was great.

Leisure Partner

8/10

Excellent

08 Dec 2025

Jo Anne

Room was clean but needed upgrades, the front window frame came apart when closing, the folding door came apart when closing, for 2 people only 2 towels, no face towels or wash cloths, had to request. Needs paint job & curtain for deck access very dirty, room 885. Other than that staff friendly & responsive. Restaurant good for breakfast, simple club sandwiche for early dinner, worst ever… but they were preparing for a later buffet.,..we were the only ones there, guess it was too early. Pool staff friendly and attentive

Leisure Family

8/10

Excellent

04 Dec 2025

Daniel

Nice ocean view and we did not use the spa is for members only

Leisure Family

10/10

Exceptional

30 Nov 2025

Brenda

It’s a beach front hotel. Clean, comfortable and in the golden zone in Mazatlan.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Julie

There were many staff who remembered me from my last trip there in February. And I met a lot of happy people in and around the pool. My favourite area to be.

Leisure Self

10/10

Exceptional

26 Nov 2025

darin

Great place clean tidy and a great deal for your money. Thank you so much will be back.

Leisure Family

8/10

Excellent

19 Nov 2025

Jose

Great stay, inexpensive. Right on the beach

Leisure Family

8/10

Excellent

18 Nov 2025

Susanna

Rooms need a bit of updating but clean and comfortable. Staff are all very friendly and helpful. Location is amazing - walking distance to many shops, restaurants and services. Best section of beach for viewing, walking and swimming. Had a wonderful time

Friends

10/10

Exceptional

17 Nov 2025

Daniel

Todo bien

Business_and_leisure

8/10

Excellent

15 Nov 2025

Marjorie

Courteous Staff. The room was clean. The room needed updating. One elevator was not working and one was iffy. They were being repaired. The staff was wonderful.

Leisure Partner

6/10

Pleasant

14 Nov 2025

Laura

Needs renovations.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Cameron

Beautiful views

Leisure Partner

10/10

Exceptional

11 Nov 2025

Monica

We love Costa de Oro for the well kept grounds, the pool area and restaurant, its location and staff. Our only complaint is that the rooms are extremely dated. All the bedding needs to be updated, the paint job in the rooms are terrible and the furniture needs to go. We mainly stay there for the views, location and the staff. If you’re looking for a nice room, this place is not for you.

Leisure Family

2/10

Poor

10 Nov 2025

Daniel Gene

There was no hot water 50% of the time. There was very little storage space for our clothes. We had a \"Junior Suite\" with no couch and only a small round table, 2 chairs and 2 bar stools. The elevator was very small and very slow. I cannot describe how bad the room and the building is. Two of our friends had to change rooms because the first room they were in was so bad. We will never stay at Costa de Oro again.

Leisure Friends

8/10

Excellent

04 Nov 2025

Larry

We loved the location and beachfront pool and snack bar. The staff were all amazing! The room we had is in need of a major refresh! Chairs were filthy plus paint was splattered on everything. The room was very musty smelling.

8/10

Excellent

04 Nov 2025

Deborah

Quick check in, clean comfortable room, and nice restaurant.

Partner

2/10

Poor

03 Nov 2025

Alfredo Gonzalez

El cuarto y las almuadas tenian mal olor.

Family

6/10

Pleasant

01 Nov 2025

Doris

Room was ok but not updated, ac was leaking but they fixed it immediately, balcony door kept breaking, front lock gave us some problems but it was fixed

10/10

Exceptional

31 Oct 2025

Ernest

Great!

Partner

6/10

Pleasant

26 Oct 2025

Marian

My sister and I felt discriminated due to not being with our spouse to decide to purchase time share. Someone call to our room saying we had a courtesy breakfast, woked us up, we rushed down the stairs n this lady said if we were with our spouses or single they could of offered a breakfast after going over a time share deal the hotel was offering. I think that was so wrong. I felt offended by it because this lady say thank you, booted us out with no breakfast. I couldn’t believe it. Why doing that to people? Other than that the hotel was amazing, clean and big! The ventilation kind of noise , It annoyed me at times it was on the whole time we were there. Other than that little issues. It was fine. I hope next time staff treats me better.

Leisure Family

6/10

Pleasant

26 Oct 2025

Nora

Right on the beach. Didn't use spa.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Luis

Exelente servise

Friends_and_family Family

2/10

Poor

10 Oct 2025

Isaura

It was the worst experience. The photos offer a very nice atmosphere, but upon arrival, the worst. I think the price is too high for the location of the hotel. I had to move hotels because it was the worst experience.

6/10

Pleasant

06 Oct 2025

OMAR GERARDO

The stay it’s pleasant, but it’s an old Hotel need to renovate all room's immediately !!!

Leisure Self

10/10

Exceptional

05 Oct 2025

David

Had a great service from my waiter at the pool.great service from luis!!!and the rest of the guys

Leisure Partner

10/10

Exceptional

30 Sep 2025

Elsa

Good

10/10

Exceptional

26 Sep 2025

Rodolfo Javier

We were in a suite facing the beach, everything about the room was great. Small kitchenette. The ac worked great. No issues at all. Definitely recommend this place.

Leisure Family

4/10

Poor

24 Sep 2025

Ramon

Only one restaurant for the whole Property, bad food, I had time share on this Hotel for 25 years many years ago and on those years they used to have 3 restaurants and the service for guests used to be a lot better

Leisure Partner

10/10

Exceptional

19 Sep 2025

Brett

Lovely quiet and peaceful place.

8/10

Excellent

18 Sep 2025

Virginia

The property had a great view of the ocean and the islands. After a few bumps after check in, we were moved to another room and we liked it better. For the price they charge, the property should be better maintained. The room was not very clean. There was mold in the bathroom. The safe box was broken. We were promised a new one but never got one. After we demanded a new room, we were moved to a new one. The safe box worked but the fridge did not. I don't think i will stay here again. Expefia should do a better job monitoring the properties advertised in your app.

Leisure Family