El Cid El Moro Beach Hotel

Mexico , Mazatlan
MAZATLAN, Av Camaron Sabalo s/n Fracc.El Cid
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100 reviews shown

10/10

Exceptional

19 Apr 2026

Javier

We booked a suite and there was a slight smell of dampness in the room. Other than that the room was clean and comfortable.

Family

10/10

Exceptional

18 Apr 2026

Deanna

Room was nice, staff super friendly, location excellent…could work on the food but overall everything was excellent.

Family

10/10

Exceptional

02 Apr 2026

Abel

El Cid moro and the other Cid hotels are the best places to stay in Mazatlán

Family_with_children

10/10

Exceptional

31 Mar 2026

Jose Adelaido

The suit was amazing. We had two bathrooms and a huge living room with an amazing view.

Partner

10/10

Exceptional

24 Feb 2026

Tina

Great staff ; excellent place for the family

Family_with_children

10/10

Exceptional

22 Feb 2026

Shawn

Everything was great

Family

10/10

Exceptional

19 Feb 2026

Wendy

Yes, great view, room clean.

Partner

2/10

Poor

18 Feb 2026

Daniel

Staff support lacking. Rooms and facilities were filthy. Furniture around fifty years old. Mattress like sleeping on the wire springs. Cockroaches climbing up bathroom and kitchenette walls. Pungent smell to all linen and towels. For the costs of staying here not worth it at all.

Partner

10/10

Exceptional

09 Feb 2026

KayLee

staff, amenities, location, cleanliness, etc.

Leisure Self

10/10

Exceptional

09 Feb 2026

David

Great

10/10

Exceptional

07 Feb 2026

Stephen

Great service and staff always asking if you need anything.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Robert

Most of the staff were excellent. My room was very clean, comfortable and spacious. It was as advertised as well. The service agent Vanessa, who checked me in and checked me out provided an outstanding service her care and concern for me and my stay were incredible calling me on many occasions throughout my month day to make sure everything was to my standards is something that I have not experienced in the past

Leisure Self

6/10

Pleasant

01 Feb 2026

Elisabeth

Could be better!

10/10

Exceptional

27 Jan 2026

Scott Larry

Room was very clean. The staff was amazing and very helpful. The beach was better than expected. Food choices were very good and the food was good. Bars didn’t open until 10:00 am. Not much for entertainment in the evenings.

Rooms were almost too big. Ha. Very nice. Elevators were great. It was nice to have a hot tub by the Adults only pool.

The area was very nice and safe. Being able to go to the other resorts was really nice too. Overall, it was a great experience and would go back again.

10/10

Exceptional

24 Jan 2026

Gregory

Room was great. Bed was a bit hard. Everything was good

2/10

Poor

23 Jan 2026

Luz

Very disappointing experience. When purchasing the package, the only options available were “all-inclusive” or “not all-inclusive.” However, upon arrival at the hotel, we were told that we had not paid for the “all inclusive elite” plan, which was never clearly explained during booking. On top of that, the room advertised as ocean view turned out to be only a partial ocean view, which felt misleading.

Cleanliness was also an issue — we found a cockroach in the room, which is unacceptable for any hotel, especially at this price point.

The food was terrible, honestly almost inedible. The quality was extremely inconsistent: one day the buffet food tasted decent, and the next day it was completely off, making it hard to trust. In fact, the buffet is not reliable at all. I even got food poisoning from the drinks, which were awful, and I had to take antibiotics. After speaking with other guests, another woman mentioned she also got sick, but from the buffet food.

The drinks were horrible overall, poorly made and clearly low quality. The only positive thing about this hotel was the pool, which was nice and well maintained.

Overall, this hotel was a huge disappointment. Poor food quality, misleading information, cleanliness issues, and health concerns made this stay far from enjoyable. I would not recommend it.

Leisure Family

6/10

Pleasant

02 Jan 2026

Lizbeth

Clean rooms

Family_with_children

10/10

Exceptional

30 Dec 2025

Wendy

There was a mix up with one of the three king rooms we booked. Fortunately they offered a penthouse 2 bedroom & 2 bath suite for our adult sons. The service around the pools was excellent and we enjoyed all the specialty dinners.

Leisure Family

10/10

Exceptional

22 Dec 2025

Edward

Everything Amazing

6/10

Pleasant

16 Dec 2025

Julian

Elite staff were amazing, so polite and helpful. Wait staff by the pool and restaurants were great, such hard workers. Housekeeping was less than impressive. Food was subpar at the buffets. The new Thai restaurant was ok tho.
Activity staff wasn’t very engaging, mostly just with locals.

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Bradly Allen

Staff were fabulous, the pool was amazing, and love the location! We stayed in a kitchenette one bedroom suite, that was so nice to make breakfast before going out adventuring around the town!
Will come again soon!

10/10

Exceptional

01 Dec 2025

Ernest

Yes

Leisure

2/10

Poor

26 Nov 2025

Anita Suzanne

Between the cockroaches in the rooms and the absolute worst check out experience we’ve ever experienced so we had to mark terrible. They scam you for every penny they can even when it’s a sick baby. Charged a large amount of hundred dollars to “special clean” bedsheets that had minimal impact to them. Housekeeping apparently told them a very different story regarding the situation. All lies! We thankfully had some great servers like Ignacio, Martin, and Tomas. We’ve been coming here for years but this was our last stay here unfortunately. Beware.

8/10

Excellent

20 Nov 2025

Michael

We stayed in a one bedroom elite with all inclusive. The rooms were spacious and in good condition. The water temperature fluctuations in the showers is crazy though. The entertainment shows are in the buffet area which seemed a little odd and it was quite loud but the performers were good. Victor and Angie with the activities group were a lot of fun. Solomon was a great server at the lobby bar. All the staff in all the Al a Carte restaurants were very good and so was the food. It would be nice if the RFID room key was attached to the wristband instead of a credit card style which is more difficult to keep track of. I would return to this resort.

Leisure Family

6/10

Pleasant

16 Nov 2025

Kimberly Dawn

We found the hotel and our room dirty and not maintained. Broken chairs, bird droppings on the loungers and all over the pool rocks that never seemed to be cleaned, cigarette butts and broken fake nails from the night before not swept around pool area. Our bedroom decorative pillows were dirty and when we had house cleaning (every other day) they did not clean toilets properly. Elevators dirty and cracked floors and Italian restaurant bathroom did not seemed to be cleaned. We had reservations for 5:30 (right when they opened) so you would expect they would have been cleaned.

Leisure Family

8/10

Excellent

16 Nov 2025

Jennifer-Marie

Ignacio, hector, Karolina and Karolyn were absolutely amazing and so informative.

8/10

Excellent

11 Nov 2025

Abel

La atencion al llegar excelente pero los meseros de las albercas parece que les molesta atenderte cuando traes un plan todo incluido y creo que si uno ya pago es porque quiere evitarse esos tratos, en general buen servicio aunque creo que la calidad de los alimentos ha bajado considerablemente con los años.

6/10

Pleasant

10 Nov 2025

Cecily

Yes

Partner

10/10

Exceptional

08 Nov 2025

Charles Arthur

Beautiful resort with a friendly staff

Leisure Partner

8/10

Excellent

06 Nov 2025

Stephanie

Decent, my main complaint is not being able to use the private pool where theres no kids, apparently you need like a membership. Also we saw a few cockroaches at are room, we had booked a ocean view with nice balcony but we didnt receive that.

Friends

10/10

Exceptional

05 Nov 2025

Luis Felipe

the staff was amazing, shout out to Nestor who went above and beyond every time he saw me and my girlfriend.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Alan

Room was clean, view was amazing (ignore the neighboring construction), staff was very courteous and helpful, multiple pools is a huge plus. There were a few setbacks. Plumbing was a bit of an issue. One of the bathrooms flooded while showering due to clogged drain and water temperature was impossible to regulate, either boiling hot or cold shower. A huge petty annoyance was no ice available for the rooms. With that said, overall it was a great stay, small drawbacks were not enough to discourage me from returning.

Leisure Family

10/10

Exceptional

14 Oct 2025

Blanca

had a great experience at this hotel. The staff were incredibly helpful and professional, making my stay smooth and enjoyable. Everything was clean and well-maintained, and the overall atmosphere was welcoming. I definitely recommend this place to anyone looking for a comfortable and hassle-free stay. Great service all around.
Juan @ El cid marina awesome person
Berenice @ el cid el Moro great awesome person
General I Love It

10/10

Exceptional

12 Oct 2025

Victor

I do recommend it

Leisure Family

10/10

Exceptional

08 Oct 2025

ramey

Very friendly check in and comfortable 1 bedroom suite. Loved the pool area as well!

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

armand H

⭐️⭐️⭐️⭐️⭐️ 9-Day Stay at El Cid El Moro – Truly Memorable!

I recently spent 9 days at El Cid El Moro Beach Hotel in Mazatlán, and it was an amazing experience from start to finish. I booked the Elite All Inclusive package, and it was absolutely worth it!

The staff were exceptional—always friendly, attentive, and ready to help with anything I needed. From the front desk to the restaurant servers, everyone made me feel welcome and taken care of. Their service really elevated the whole trip.

The food was another highlight. With the Elite package, I enjoyed delicious meals at several restaurants, and the variety was incredible—everything from authentic Mexican dishes to fresh seafood and international cuisine. The quality and flavor were top-notch every single day.

The location was also super convenient. There were plenty of nearby shops and local markets just a short walk away, which made it easy to pick up souvenirs, snacks, or anything else I needed during my stay.

Overall, my time at El Cid El Moro was relaxing, fun, and full of great memories. I’d highly recommend choosing the Elite All Inclusive package if you want the best experience possible—amazing food, excellent service, and extra comfort all around. I can’t wait to come back!

Business_and_leisure Partner

8/10

Excellent

07 Sep 2025

Raquel

Customer service terrible hotel was wonderful

Friends

10/10

Exceptional

02 Sep 2025

Renato

Our room was perfectly clean everyday, Staff was friendly and all was perfect for our little family trip!
Fidel was awesome as always!!!

Leisure Family

10/10

Exceptional

01 Sep 2025

Kevin Ruben De

Me and my wife had a really good time. It was our first time here and it was an awesome experience. Definitely will come back in the future. Maybe when it’s a bit more cooler.

Leisure Family

4/10

Poor

12 Aug 2025

Jacqueline and Miguel

This property is very outdated, our room had a roach, housekeeping did not even noticed while cleaning. We reported the issue and no one even bother to take care of the issue. The quality of food is very bland and basic not worth to pay for all inclusive. The resort was very busy as it is the school holiday so expect lots of families with children which can be a pool take over and very loud. I would not recommend this resort. We tour The El Cid Marina and that place is beautiful and well maintained. I would recommend to stay in the downtown area rather than the Golden Zone area. Mazatlán is a relaxing and beautiful place to visit overall, I would visit again.

Leisure Partner

8/10

Excellent

28 Jul 2025

Giovani

The Aerv

10/10

Exceptional

27 Jul 2025

Jocelyn

Very great!

Leisure Partner

10/10

Exceptional

20 Jul 2025

Juan

Muy amable todo el staff

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Jonathan.

Staff was super nice restaurant had great food

Leisure Family

4/10

Poor

15 Jul 2025

Alan

Rooms were truly disappointing. Bed sheets were dirty with lipstick. 2/5 elevators were working. Had to change rooms due to AC problems.
All inclusive was extremely misleading as I came to realize there’s another level of all inclusive once you reach the hotel.

Leisure Family

8/10

Excellent

12 Jul 2025

martin

Leisure Family_with_children

6/10

Pleasant

07 Jul 2025

Jesse

We had all inclusive and yet. No waters in rooms, food by pool is sold. No night shows. Room service is extra charge. Very limited all inclusive.

Leisure Family

6/10

Pleasant

07 Jul 2025

Noemi

The hotel was nice, but overall the room was very hot, and when we had rain the roof was leaking. The breakfast buffet was cold and not so good.

Ramon, the waiter from the bar outside by the pool, was awesome. He waited on us and was so polite. When we came down, he knew exactly what we wanted to drink. He was the greatest!

Leisure Family

10/10

Exceptional

07 Jul 2025

Adalberto

Everything!!!

8/10

Excellent

24 Jun 2025

Lizbeth

The rooms were great! But the restaurant variation was limited. Especially for those that don’t eat sea food .

Leisure Family_with_children

8/10

Excellent

19 Jun 2025

salvador alfaro

The rooms were great and very spacious. Beautiful views but thin unsafe windows. They seemed like they were falling apart and definitely feel like if u lean on them u will fall over. Last day we found a little roach which was surprising since our room and hotel felt very clean. Pool was great my kids loved it but was a little crowded at times. Not a big deal. and we loved the beach out front with great music. Not a close walk to the mazatlan letters but very close drive. Food was not good at buffet but ok food by the pool area and drinks were hit or miss but we made reservations at the seafood restaurant at their other location (cid marina) and it was so delicious!!! Id stay again keeping in mind that i will mostly eat out during my stay.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2025

William

Great stay

Business

10/10

Exceptional

07 Jun 2025

Agustine

Awesome

Friends_and_family Family

4/10

Poor

01 Jun 2025

JANETTE

Didnt get king bed. The quality of food not that great as an all inclusive

8/10

Excellent

01 Jun 2025

Patricia

Excellent location

Leisure Family

10/10

Exceptional

26 May 2025

Norma

Very nice hotel

Leisure Family

6/10

Pleasant

26 May 2025

Carlos R Del

10/10

Exceptional

17 May 2025

Nayeli

Great

Leisure

10/10

Exceptional

12 May 2025

John Kelly

The El Concha restaurant and the Lobby Bar were both excellent.

Leisure

6/10

Pleasant

10 May 2025

Kemo

The Hotel is average in regard to the installations overall, the service was also average some staff was nice some staff seemed to not want to be there. Pricing was decent for the quality that the hotel offers!

Family_with_children

10/10

Exceptional

09 May 2025

Juan

Everything!!!

Leisure Family

10/10

Exceptional

06 May 2025

Kodi

We love it and great location!

Leisure Family

10/10

Exceptional

30 Apr 2025

Luis Garcia

Would definitely recommend, more family friendly so if your traveling as a couple then choose the adult only side

6/10

Pleasant

30 Apr 2025

mario

The food was excellent

Leisure Partner

10/10

Exceptional

25 Apr 2025

Penny

We had a beautiful oceanfront corner suite with stunning views. The beach service was outstanding thanks to Tomas and Martine. Thank you. The Elite all inclusive is definitely the way to go. Our meals and service in the La Concha restaurant were just excellent. A wonderful relaxing holiday

2/10

Poor

21 Apr 2025

Afiya-Dayo

This property falsely charged my husband with property damage. Then later when requested to receive video footage promised about the property damage that was alleged, they refused and attempted to call the police on us. We were forced to pay extra money and were kicked out of the hotel early. This place was extremely racist and terrible terrible terrible service. If you are a black American I suggest you do not go to this hotel. If you are an American just know that most people do not speak English, they do not care about how you feel, and do not respect you at all.

10/10

Exceptional

20 Apr 2025

Reyna

Está justo en la playa y todos los servicios estan disponibles todo el día.

Business_and_leisure Family

10/10

Exceptional

19 Apr 2025

Gabriel

Wonderful customer service. Ramon at La Gruta Snack Bar and Karen at La Concha restaurant went above and beyond to take care of us and made sure we were comfortable and great. I would def recommend El CID!! The first time I went was with my husband 10 yrs ago and had a wonderful time. This time we went with our 18, 16 and 8 year old and everyone enjoyed themselves to the max!

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Arturo

Friendly staff

Leisure Family_with_children

4/10

Poor

13 Apr 2025

Paul Michael

We have returned to El-CID/El-MORO several times on the eli Astart we seldom left times.

8/10

Excellent

07 Apr 2025

Cristina

I really enjoyed the pool and beach . Everything was super accesible and safe . Made lots of lasting memories with the family .

Leisure Family_with_children

8/10

Excellent

31 Mar 2025

brian

4th time here. The Moro is the shiznits

10/10

Exceptional

28 Mar 2025

Guillermo lozano

Good

Leisure Family_with_children

2/10

Poor

26 Mar 2025

Jacqueline iline

As we entered our room for the first time when we checked in I removed my sandals and the floor was so dirty the bottom of my feet were black within one minute. This tells me that the floor was not cleaned before we checked in. The door to the patio had a gap so big, anything could crawl through from outside. The restroom had hardly any lighting at all. I could not even read the shampoo or conditioner bottle to tell the difference while showering. Walls we're so thin you could hear the Neighbors eating off of their plate when the the fork touched the plate. Had to ask for a new iron 3 times because they were leaking water or burnt. After asking two or three times for these issues to get resolved, they finally got resolved.However, it took at least two days. Never recommending this hotel.

Leisure Partner

8/10

Excellent

20 Mar 2025

Aaron J

This was our 3rd time at El Cid. The rooms at Moro are huge and a great value for the money. While the food is acceptable with suffient options, we typically eat outside the hotel. The reaort is conveniently located within walking distance to nurmerous good local restaurants. The resort's pools are the best in Mazatlán! Access to tennis, pickleball, and golf were nice amenities not available at other resorts in the area. The fitness facility has cardio, machines, and free weights to complete any kind of workout.

Leisure Family

10/10

Exceptional

18 Mar 2025

Guillaume

Nice room, nice beach, chilly pool, good activities. We only book the room and it was enough. Great supermarket across the street.

Leisure Family

10/10

Exceptional

17 Mar 2025

Eric

Great stay

Beautiful location and well kept facility. Would definitely go back.

Friends_and_family Friends

8/10

Excellent

16 Mar 2025

Brett Robert

Good vacation

10/10

Exceptional

16 Mar 2025

Timothy M

Location was very very good and the grounds were kept very clean

Leisure Self

8/10

Excellent

09 Mar 2025

Martin

Food was good, room facing ocean a must ,friendly staff ,beach was average , weather was chilly mornings and evenings . Windy as well , overall ok

10/10

Exceptional

07 Mar 2025

Laura

Great hotel with a fantastic breakfast buffet featuring live mariachi music. The rooms were clean and spacious, and the location offered stunning views. The alcoholic drinks were excellent. However, there was a lack of maps and information about the hotel’s restaurants and amenities, and the cash exchange limit of $100 per day was inconvenient. Overall, a great stay with minor drawbacks.

Leisure Family

8/10

Excellent

06 Mar 2025

Sheila

Beverages & snacks and pools should be available at all resorts. Pay to eat at upgraded restaurants.
Or difference should be explained on website.

Leisure Partner

10/10

Exceptional

27 Feb 2025

Anna

Great

6/10

Pleasant

25 Feb 2025

Carrie

Not having stayed in Mazatlan before, not having your fridge stocked when all inclusive was something new to me. Also, was never told we couldn't eat at the lunch area of El Cid El Moro (even tho we were staying there) b/c we were not ELITE all inclusive. El Cid Castilla buffet lunch & La Concha buffet dinner were terrible. Good luck trying to get dinner reservations at any of the ala carte restaurants that is before 8pm (guessing earlier times are for members). If staying in Mazatlan again, we'd get the European plan or stay at an Airbnb.

Leisure Friends

8/10

Excellent

24 Feb 2025

susan

If you get the all invlusive you need to make all your reservations upon arrival. We did not and had trouble getting dinner reservations when we wanted.

We did not recieve the room we paid for, thhe hotel said they were not available. Expedia did credit me the additional amount but this is something to be aware of.

The waters at the pool sere 10 stars all tge way. Jorge, Martin, Marcos,amd the pthers were absolutely fantastic! We loved them.

Rhe maids were great- one day we accidentally dropped cash on tge bed and the cleaner left a note for us. Such jonest service! Thank you Maria Ochoa!

There were a few minor things we didnt care for but they were not deal breakers. I had someone take my beach towel while while we were at the beach and when i tried to get a replacement i had to wait 20 minutes for the pool concierge to come talk to me. He said that they dont give away towels so i would have to wIt for them to count yowels at the emd of the night and if an extra one tur ed up they would let me know, in the meantime i had to be without a towel. When i went the next day to adk i had to wait again for someone to ok the towel.

Leisure Family_with_children

8/10

Excellent

18 Feb 2025

Mary Geraldine

Great staff particularly in elite club;
Alejandra, & all the elite club staff
Daniel in la concha
Enrique in Mexican restaurant
Remodelling of room needed

Leisure Partner

10/10

Exceptional

17 Feb 2025

Jhovani

The hotel staff was amazing! So attentive, friendly and always made sure we were taken care of. The room was ok… the hot water took forever to come out, there were lots of days we had to shower with lukewarm water… The towels felt like sand paper… the tub would clog up as well. As far as dining, the food was delicious, lots of options to choose from. Overall would rate the hotel a solid 8/10.

Leisure Family_with_children

10/10

Exceptional

17 Feb 2025

Gregory

Outstanding customer service especially Verónica! The concierge for the elite club. Room service was outstanding and the grounds were great.

2/10

Poor

17 Feb 2025

Mario

Treated bad and released from hotel

6/10

Pleasant

16 Feb 2025

GEORGE

did not like the empty property next door as our room faced that direction with the homeless encampment. Adult only pool needs to be heated. staff very good and friendly. food was good .

Leisure Friends

10/10

Exceptional

16 Feb 2025

alexis

Location was great!

Leisure

4/10

Poor

16 Feb 2025

Leslie

Honestly this hotel was pretty bad. It is so dated, it felt really dingy. The sheets were awful on the bed so I didn’t sleep well. We heard of people having cockroaches in their room. The buffets were pretty bad and it was impossible to get dinner reservations. The pool was excellent though!

10/10

Exceptional

15 Feb 2025

Kian

Some of the best food I’ve had in a while, great staff and a beautiful location for a resort, would definitely recommend and will come back!

Leisure Partner

8/10

Excellent

09 Feb 2025

McKenzie

Lots of dining options with great food! Close to a lot of great things you will want on vacation.

Leisure Family

2/10

Poor

31 Jan 2025

PATRICK CORD

Did not honor our all inclusive , entire property was old and broken , limited selection witj goor. Eberyuokb was closed at 9 pm evert night

Leisure Friends

6/10

Pleasant

29 Jan 2025

Liliana

The property had different tiers that offered different amenities, however these weren’t given as an option when booking nor were we aware they had different tiers other than all inclusive or not. Also all inclusive was very limited on what they offered as far as food choices and types of alcoholic beverages.

Leisure Family_with_children

10/10

Exceptional

26 Jan 2025

Maria

Rooms a little outdated but clean

Leisure Partner

6/10

Pleasant

25 Jan 2025

Hilda

The water wouldn’t drain from the tub the big windows in front of shower were a little creepy
The blow dryer was not safe it kept heating up and would shut off

Leisure Family

10/10

Exceptional

24 Jan 2025

Ilieda

I stayed at El Cid for five days, and have nothing but great things about the hotel, amenities, and mostly, the staff. Upon arrival, everyone was incredibly kind and helpful. Alejandra at check-in really set the tone for what I knew was going to be a great stay. The staff at every angle were beyond generous, attentive, and friendly. My favorites were Alvaro and Rodrigo and a bartender whose name I didn’t catch in the dining area. The rooms were clean and spacious, and housekeeping did a great job at cleaning every morning at the time of my choosing. I loved the easy beach access and the secenic view of the beach from my patio. The only thing that I could say could be improved was the shower in one of the bathrooms. It didn’t warm up to temperature consistently, and the drain seemed to be a little plugged. Other than that, our trip was perfection. Thank you to everyone at El Cid for help making our trip so memorable - I can’t wait to go back!

Leisure Family_with_children

8/10

Excellent

23 Jan 2025

Noemi

We enjoyed our stay at El Cid El Moro. We went as a family with young children and everyone enjoyed themselves. The beach access is a plus and the restaurant La Concha was a delight to dine at. All the waiters were friendly and professional and always welcoming. We will be back soon!

Leisure Family_with_children