Name: Hotel Playa Mazatlan All Inclusive
Address: Ave Playa Gaviotas 202, Mazatlan, 82110, MX

4/10

Poor

20 Jul 2026

Pamela

Our room was dirty and outdated . We had sand for toilet water last two days . No one showed us around to help know how to navigate. It was to big of a resort for that . We had no idea how to really use our all-inclusive, which was really sad. The pictures are not what the hotel looks like. It could seriously see some upkeep. The beach was super close and awesome. The 5 pools we found out the 8 were dirty and trash and debri floating for two days before they sorta cleaned them .

Partner

10/10

Exceptional

13 Jul 2026

Luis

Great

Friends

2/10

Poor

12 Jul 2026

Jose

Did not honor my bed choice!

Friends

4/10

Poor

11 Jul 2026

Daniel

First thing they do they restrict you from using their amenities you’re allowed to order only one item on that specialty dining restaurants. The service was terrible in general. I would never recommend this hotel at all.

Family

10/10

Exceptional

11 Jul 2026

Karla

Everything about our stay was amazing. We loved the all inclusive and believe me we took advantage of it. The swim up bar and especially the adult pool.

Family

6/10

Pleasant

09 Jul 2026

Jose

Positive: Room was clean, staff was friendly, beach was OK.

Cons: even if you reserve for dinner there is not guarantee what is in the menu is available.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Dayana

The hotel charge everything separate, you are supposed to wear a bracelet even if you did not buy the all inclusive, if you lost it they will charge almost 50 usd for a plastic wristband replacement, the room amenities were not filled up daily (shampoo, water) the restaurant staff never told us there was a buffet available for purchase, the staff was not helpful at all, the towels were not replaced all of our stay.

Family_with_children

10/10

Exceptional

03 Jul 2026

Alma

All good!

Friends

10/10

Exceptional

19 Jun 2026

Nicole

I come here every year and the staff is so amazing. Everyone makes us feel so welcomed and the rooms are always so beautiful. Staff and bartender always take the time to get to know us. Looking forward to our next trip

Partner

10/10

Exceptional

17 Jun 2026

Sonia Carmina Carmina

Me encantó todo! Un 10/10! Todo excelente!

Friends

10/10

Exceptional

14 Jun 2026

Jacqueline

Beatiful place to come with kids or no kids. We have been coming for two years now. Amazing place, beach access and all inclusive package is recommended drinks are delicious. staff are the best we love hotel playa!!

Partner

8/10

Excellent

14 Jun 2026

Hector

Cuartos limpios, personal atento, y una gran vista al mar. Recomendaría más variedad en los alimentos.

Family

10/10

Exceptional

14 Jun 2026

Rodrigo

The staff is friendly and helpful
Nice beach front view and the food good

Partner

10/10

Exceptional

14 Jun 2026

Miguel

Todo estuvo excelente!

Family

10/10

Exceptional

05 Jun 2026

Colby Derrick

Brought my girlfriend here to propose to her, beautiful beaches and sunsets. The view from our room was stunning and the entire staff made our stay so wonderful. The Mexican restaurant and Italian were our favourite. Would for sure return again!

Partner

8/10

Excellent

03 Jun 2026

Liza Eileen Ynez Carlson

We love the location of playa mazatlan and its beach but the hotel is starting to look run down. We had the balcony ocean view room and although the view was great and the room in theory clean it was run down. There was mold on the walls & curtains. Staff as always were friendly and helpful.

Family_with_children

10/10

Exceptional

02 Jun 2026

Jesus

I love this place, me encanta este lugar, I recommend it, they also have all inclusive in food and drinks

Family_with_children

10/10

Exceptional

30 May 2026

Gildardo

Everything was pleasant. The only thing showers need little upgrading. Also lots of plastic cups waste. More ecofriendly solutions.

10/10

Exceptional

17 May 2026

Norberto

Great experience, clean rooms, great staff!

Family

10/10

Exceptional

11 May 2026

Carla

.

Family_with_children

10/10

Exceptional

07 May 2026

MARIA CHRISTINA

3rd time staying here. Excellent beach view, staff was great from check-in all they way to housekeeping. Loved it all, always have a great time.

Family_with_children

8/10

Excellent

13 Apr 2026

Bobby

All the staff were hardworking and very friendly.

Family_with_children

8/10

Excellent

10 Apr 2026

Curtis

Yes to all

10/10

Exceptional

07 Apr 2026

deanna

They were super accommodating! Every one is friendly and kind. Family oriented and Alma and Ferman were above and beyond we wanted. I needed hot water for my herbal tea treatment late at night and they got it.5 star all the way.

Partner

2/10

Poor

03 Apr 2026

Renee Stevens

Good things:
The loungers that are available are nice
Cenote for kids
Air conditioning in room

Bad things:
No loungers near lagoon pool
No waiters at pools
Buffet times—opens late for every meal
Buffet food is inedible
No bacon or sausage
Bars open late
Pools open late
Water temp of main pool is hot
Cater to cruise and local business—bars open earlier for cruisers
Rooms are small and outdated
Live Music from beach is loud
Beach is dirty—trash everywhere
Small beds
No fridge in rooms

Family_with_children

8/10

Excellent

02 Apr 2026

Fernando

The room was clean and comfortable. This property has more of a local vibe, more Spanish speakers than English- but it’s México so normally for the native language to be used more. I didn’t have any issues with the staff, even if you don’t speak Spanish you can usually communicate. The food is good, not great. The way you have to set reservations for specialty dining is inconvenient, you have to wake up at 7am to go stand in a line before all slots are taken. The beach is nice, but there are a lot of vendors and banda groups, so it can be a little loud. If you have a quiet relaxing stay in mind this might not be the right place. But it’s affordable and fun. Drinks are strong and plentiful.

Family

8/10

Excellent

01 Apr 2026

Michael

the hotel is very nice buffets were good staff is good pools were nice bartenders were greatjust a couple of cons no mini fridge in room and you could't get a mimosa for breakfeast till 11 am that was unusual over a very nice place

Family_with_children

8/10

Excellent

29 Mar 2026

Jerry Charles Osterdock

Staff was excellent, room and resort was very clean, bar was well stocked. The worst thing was food at buffet. I’d give it a 2.5-3 out 5, not horrible but not anything to rave about.

10/10

Exceptional

29 Mar 2026

Juan Manuel

The hotel is in a perfect location, the staff is very welcoming and courteous. They keep the grounds very clean. The gym is small but well equipped. You'll have your choice of pools, including an infinity pool overlooking the beach ⛱️. You really can't lose booking this hotel. I plan to return very soon

Self

10/10

Exceptional

22 Mar 2026

Kimberly Deann

Everything was perfect. Relaxing atmosphere with live entertainment in the afternoon. The breakfast buffet had plenty of options. The evening buffet had a different theme every night. For those who play it safe with food options they also offered pizza, chicken nuggets, hot dogs, and french fries. The snack bars had plenty of options from hamburgers, fries, nachos, fried rice, chicken and shrimp chow mein, and sushi. The servers were wonderful. Everyone was friendly and wanted to make sure you were taken care of. Rooms were cleaned and re-stocked daily. The only issue (and it wasn't terrible after being in the sun all day) the water for showering didn't get very warm.

Partner

6/10

Pleasant

20 Mar 2026

Ariana

Bands are overwhelming, shouldn’t be allowed to use speakers…it’s loud enough without amplifying the music.

Was difficult to get specific house keeping items without multiple trips to the front desk.

Family

10/10

Exceptional

19 Mar 2026

Felix

N/a

Family_with_children

8/10

Excellent

19 Mar 2026

Douglas

The service was good along with the beach and hot tub. The Banda music got old especially if your room is next to the beach. Morning complimentary breakfast with ocean view was great. No Banda music in the morning.

10/10

Exceptional

19 Mar 2026

Gayle

Loved for the price !
Everyone was so helpful and prompt with requests

Friends

8/10

Excellent

18 Mar 2026

cindy Kaye

Swim up bar was fun.

Partner

6/10

Pleasant

18 Mar 2026

Rachel

I found Hotel player was quite noisy for sleeping. Everything else was great except for the noise. Lotta partying and people talking loud early in the morning other than that it was satisfactory.

Self

2/10

Poor

15 Mar 2026

Janet

I was very UNHAPPY! First time being disappointed in Mazatlán. First off, there’s a limit to how many people can stay in a room and they charge for every person including children under 8! I don’t like going to a hotel where the staff wants to invade my privacy and wants to know who all is staying in my room including names and ages. Especially if I’m only paying for the room only not any amenities or meals. I am a very private person and I highly disliked that! Second off my mom and dad are American citizens who live in Mazatlán and wanted to visit me and their grandchildren and wasn’t allowed to enter the hotel with out a day pass!! Which was 980 pesos per day! That was outrageous to me. I was so offended they completely disregarded my feelings at the front desk. Lastly, while at the cabanas on the beach I was extremely annoyed with all the vendors constantly coming up to us asking if I wanted to buy items. I’ve been to Mazatlán plenty of times and I don’t need any items! I couldn’t relax peacefully at the beach without people soliciting us! Those vendors shouldn't be allowed to cross the line where guests are sitting at on the beach! I was so annoyed and ruined my relaxation moment! So disappointed coming from west Texas I don’t recommend staying here!

Family_with_children

10/10

Exceptional

15 Mar 2026

Martin

the best I love this place

Partner

8/10

Excellent

14 Mar 2026

Theresa

Overall it was a pretty good stay. The beach was great. Staff were great. Food was average and drinks were good. Cleanliness probably could have been better really.

8/10

Excellent

12 Mar 2026

Kevin

The property has lots to offer. We had an ocean view room and enjoyed sunsets every night. We had breakfast at the hotel every morning and enjoyed the buffet and made to order omelets. Close to lots of restaurants and shops

Partner

10/10

Exceptional

11 Mar 2026

Deana Norton

The beach was right out our balcony. The best waves I’ve seen and heard in a long time.

Partner

10/10

Exceptional

10 Mar 2026

Terry

My room was great the door locks need some care my only big concern is the pool is in need of a real cleaning Mold growing on grout

Friends

6/10

Pleasant

09 Mar 2026

Stacey

Basic hotel. Great location to restaurants. Strongly advise not doing the all inclusive. Do the European plan and get the free breakfast included and eat lunch and dinner elsewhere. Very minimal waiters on beach for drink orders.

Self

10/10

Exceptional

05 Mar 2026

Cristina

Clean, attentive staff beautiful view

10/10

Exceptional

03 Mar 2026

Janet g.l.

Still very good value.

6/10

Pleasant

01 Mar 2026

Deborah Ann

Staff was great. Our room had mold. Very loud music. Won’t go back

Partner

6/10

Pleasant

25 Feb 2026

Hilary Zoe

Most of the staff were great. Cafe for all inclusive is okay but you can't leave the cafe with your coffee. The bands on the beach are to loud and close to hotel can't hear anything but the horrible drums throughout the property. 4 of us got food poisoning from the buffet. Check out at 11 when you fly at 6pm isn't reasonable. We had to pay an extra 60 a room so we weren't on the street until our flight. Wouldn't recommend.. won't be back to that resort.

Family_with_children

10/10

Exceptional

22 Feb 2026

Larry Neil

Loved the resort, location, ocean view room. Breakfast buffet s bonus.

Partner

6/10

Pleasant

22 Feb 2026

Emily

Everything was good not until somebody took one of our towel and we got charged for it. We tried to tell them it’s not our fault that one of their staff took it.
Be aware of leaving your staff unattended!

Partner

8/10

Excellent

21 Feb 2026

Raelynn

Fantastic pool and the beach staf

Friends

4/10

Poor

20 Feb 2026

Louise

Hotel is very spread out. We did not like that you could not get bottled water or a drink until 11:00 a.m. because that is when the bar opens even while having breakfast, no bottled water. Could not get toast, no toaster. Could not get latte etc while having breakfast or lunch etc because there is no machine anywhere that you can push a button and get different coffees. Coffee pot in room, which you have to ask for, requires opening the bag and pouring the coffee grounds into the small filter and hope the grounds do not get under the filter otherwise, you have a bunch of coffee grounds in your cup. Really cheap.
Due to the age of the hotel, a large part is the old dark tiles which echos. The staircases in the older area are quite dark and it is hard to see the stairs. That was a big complaint we heard from a lot of olderish people.
Food overall not bad. It definitely caters to Mexicans and the breakfast is a lot of the same.
The location of the hotel is between 2 public pathways so you have a lot of locals setting up umbrellas. You also get a lot of Mariachi bands right in front of the hotel sometimes 2 or 3 bands at the same time which will play well after dark.
Staff overall were quite nice, you play a lot of charades because they don't speak english. We would not go back to this hotel.

Partner

8/10

Excellent

18 Feb 2026

Deena Da

Clean rooms, staff was exceptionally nice & courteous, food was good. My only complaint would be the mariachi bands that compete on the beach in front of the resort everyday. Very loud & annoying.

Leisure Friends

10/10

Exceptional

15 Feb 2026

Laura

Clean and lovely! Planning to return.

Leisure Family

8/10

Excellent

12 Feb 2026

Aleda Joan

Pros were Cleanliness, staff, location, beach, quiet room and bed in the north tower.
Cons, buffet food no hot, bands loud in afternoons at the beach area, drinks not great, wish I would have NOT done the all inclusive.

6/10

Pleasant

11 Feb 2026

Andrea

The staff was absolutely amazing.
Food at the buffet was ok, the ala carts were better but the reservation process was frustrating.
Pool bar wasn’t open as advertised.
Lounge chairs were far and few between, also very uncomfortable.
No sound proofing, hallways were very echoey and loud.
We were on our honeymoon (which they were aware of) and we were put on a floor with loud young families and young party people.
Nightly entertainment was very disappointing.
Birds everywhere in the buffet and pools.
We will not stay there again or recommend it to anyone

10/10

Exceptional

11 Feb 2026

John Joseph

Staff is incredible, great location, great beach!

10/10

Exceptional

11 Feb 2026

Eleanore

This 80 year old hotel is in a great area my room faced the ocean and the beautiful waves crashing like a lulaby at night. The room was clean and comfortable a bit musty smelling becausec of the dampness but that went away with the patio doors open and sunlight in the room. I loved the 9 pools the lovely plantings the excellent staff the aquafit and the complementary breakfast buffet. Right on the beautiful beach . Great for families and holidayers

Leisure Partner

10/10

Exceptional

11 Feb 2026

Jack

Everything was as advertised. Rooms clean. Everone was very friendly. Food was superb,

10/10

Exceptional

10 Feb 2026

Jose Leonel

Yes, everything was clean. Good . Service.

10/10

Exceptional

09 Feb 2026

Ronald

Friendly staff and perfect location.

10/10

Exceptional

04 Feb 2026

Cristina

I was good. I will go back. Family oriented.

10/10

Exceptional

02 Feb 2026

virginia

We enjoyed the design of Playa Mazatlan – – the low rise building, the cabanas at the beach, staff are very friendly and a great location with ocean view room.
We enjoyed the breakfast of a large buffet selection of healthy, typical Mexican food.

10/10

Exceptional

31 Jan 2026

Caleb

Very friendly staff

10/10

Exceptional

31 Jan 2026

Artemio

Room does need an uplift, restroom floor, corners don't get deep cleaned

10/10

Exceptional

30 Jan 2026

Marcy

The staff was amazing!

Leisure

10/10

Exceptional

30 Jan 2026

Ronald E

Good food, nice people, great views.

8/10

Excellent

29 Jan 2026

Kimberly

First I would like to say that Luis, our waiter in a few different venues was so incredibly sweet and welcoming and made you feel at home anywhere he was working. What a fantastic guy! Carmen, the lady who cleaned our room was so nice, she gave us a little hug goodbye on our last day. Overall, the staff was very friendly - but there were definitely people that stood out and went out of their way to take care of you. The beach at the hotel was awesome. The water was very inviting!!! While I expected there to be people selling items on the beach, the Bandas were unexpected, and while not to our taste, the problem was how LOUD they played when they would stop. For food, definitely find Casa Roberto, it was a very pleasant dining experience, and make reservations for the Italian and Brazilian Swords nights. We also liked the cafe above the pool in the morning for coffee and pastries. Overall, we had a very nice time.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Pierre Rock

Location was great, food pretty good, clean,nice hotel,staff was nice

Leisure Partner

10/10

Exceptional

20 Jan 2026

Chiarina

Room spotless, Great service. Beautiful grounds, pools and jacuzzi

6/10

Pleasant

20 Jan 2026

Patrick D

Room was good. Staff was good. Noise level in the room and On the beach was horrible! Constant terrible bands. Food at every place on the property was pretty bad. Beautiful beach but not enjoyable due to the noise! Our room was right over the veranda so lights come on at 3:30 am loud noise as they clean and prepare for the day. Even with the door closed the bands were loud!

Leisure Partner

10/10

Exceptional

14 Jan 2026

Damaris

This place was great! The staff was super friendly, and everything you need is inside the hotel—different types of restaurants, a bar, pool tables, and lots of pools. Definitely staying here again!

10/10

Exceptional

12 Jan 2026

Isabel

Staff was friendly .cleanliness was there .

Leisure Friends

6/10

Pleasant

11 Jan 2026

Romelia

If you dont have all inclusive they wont sell you any drinks at the hotel!! Water or sodas you have to walk to a store to get it!!!

Friends_and_family Family

8/10

Excellent

08 Jan 2026

Hector Javier

Clean room. Excellent view.

10/10

Exceptional

07 Jan 2026

Agustin

Nice view from balcony. Which they would have more beer selection like pacifico all day instead of just for dinner. Food was hit and miss.

Leisure Partner

4/10

Poor

07 Jan 2026

Joylyn

The balcony ocean view was fantastic. Every area I. The hotel is easily accessible by the beach . There are many little pools all over the property
The bad : the service is non-existent, forget bad, you are just ignored
Anything advertised for kids is unavailable - kids club was closed the whole time. The kids water parks don't have running water just shallow stagnant water
The food was terrible even local food , which I love was watered down , breads were stale; no one bothered with refilling buffet stations that were empty
This place was equivalent to a econolodge.
I must note that this appeared to be an Expedia problem rather than the hotel itself. I don't think anyone has verified details.
It's also not an all inclusive but default so be careful when booking to make sure id that is the option

All in all , you will pay an equivalent $$ for a much better place on the strip.. don't get conned by the \" deals\"

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Araceli

Excellent service!!

Leisure Partner

10/10

Exceptional

29 Dec 2025

STP

Room was great. Traditional Mexican hotel with good food and best beach front. Traditional palapa for shade

8/10

Excellent

21 Dec 2025

Valeria

El staff es muy servicial, todo muy limpio, la comida normal, la ubicación está genial para caminar a todos lados

Leisure Family_with_children

8/10

Excellent

19 Dec 2025

Ricky Louis

A wonderful basic resort experience. A good value.

Leisure Partner

8/10

Excellent

19 Dec 2025

Maria Consuelo

It’s good but food needs to improve

Leisure Family

10/10

Exceptional

19 Dec 2025

Maria G

Hotel had stunning views and direct access to beach.

Leisure Friends

10/10

Exceptional

15 Dec 2025

Kathia G

Hello, just wanted to share with you all that my experience with the entire team at Hotel Playa Mazatlán was incredible! From the start when we got to the gates the guards were so nice but very meticulous with security ( that was a huge piece of mind) then the lobby staff are amazing and it was cool sooo a huge plus too!
Than the bell boy and the rooms,the room cleaning staff as well as the pool and restaurant's staff were amazing and the FOOD, the FOOD IS DELICIOUS!! Literally music, games or shows every single night! I recommend 100% without a doubt! I will come back next year with more family.
Kathia Lopez

Leisure Pet

10/10

Exceptional

15 Dec 2025

James Randal Todd

Everything was outstanding. The room was well kept. The view was amazing. Staff were excellent. I will definitely be coming back in the future

8/10

Excellent

13 Dec 2025

Wendi Jean

The view from the balcony was amazing all day long. The room was good for the price, I would upgrade the next time.
There are absolutely no words for the staff. I cannot stop bragging about them. Luis, Markus and so many more were AMAZING!!!!! Great job staff!
I have been to other areas of Mexico and never felt unsafe but lots of warnings. Here we walked all over and never felt more safe. We went all over with little to no escorts. The street are so clean compared to other areas of Mexico.
The options of things to do are unlimited and ran out of time. The beach is beautiful and the water is perfect for swimming.
We watch dolphins play while eating breakfast.
I would consider a Tour to Rancho Mr. Lionso a must. A Tequila ranch with so much to offer, ATVs, horse back riding and so on. Amazing people and cannot wait to go back.
The only draw back is snorkeling and scuba diving a limited, but there is so much more here to make up for it.
We will most definitely go back.

Leisure Family

10/10

Exceptional

11 Dec 2025

Loriann

Everything was awesome! Going back in May 2026!!

Leisure Family_with_children

10/10

Exceptional

10 Dec 2025

Arely

Excellent service from staff, very friendly and attentive. Great location and food.

Partner

4/10

Poor

01 Dec 2025

Dustin

Bars all closed st 6 didn't open until 11

So no mimosa's or bloody marries for breakfast.

10/10

Exceptional

28 Nov 2025

Cameron

This place was amazing!! Their beachfront cabanas are beautiful. Staff was amazing and the resort has so many different fun things to do, amenities and it is well maintained! Will definitely be back here someday!

Leisure Family_with_children

8/10

Excellent

26 Nov 2025

Connie

Check-in was a breeze (but we checked in on a Tuesday- we saw the weekend looked super busy). Very friendly staff. The room was wonderful with an ocean view. Comfortable beds. The hotel is all inclusive, so it is super difficult to get drinks or food if you don’t buy the inclusive bracelet. The buffets and other food options are kinda average but the waiters and bartenders are great. The area is very convenient to shops and bars but just KNOW the area is VERY busy on the beach and has super loud music, it’s kinda overwhelming!

Partner

4/10

Poor

24 Nov 2025

Andres

Staff was great i wish i wound check the reviews on yelp before i made my reservation. Food was not so good. The all inclusive on my personal view is not worth it. The beer offered all around the hotel is one of the cheapest Waterdown beer. Buffer food not worth it. Room has small brick mattress with tortilla thin pillows no small fridge had to purchases small cooler to keep some drinks cold. Restroom small and shower door damaged it didn’t closed. Construction on site that at 7am I was wide awake with all the hammering and loud noises. I won’t come to this hotel next time. Now that I’m around just seen better hotels around also beach front and much better rooms and better prices

Leisure Family_with_children

8/10

Excellent

11 Nov 2025

Agnes Elaine

Clean room but felt amenities lacking this year. Menus only scannable which doesn't work for those without a smart phone or no service in Mexico. The upkeep of the property is sliding (long grass, paint peeling surfaces)

Leisure

10/10

Exceptional

06 Nov 2025

Eliza

The staff was very attentive and we had a great experience

Leisure Family

10/10

Exceptional

29 Oct 2025

Ramyar

Rooms were clean and all staff people were very welcoming.

Leisure Family

10/10

Exceptional

27 Oct 2025

Lorenza

El mejor hotel muy buen servicio y atención!

10/10

Exceptional

22 Oct 2025

Nicole

Always return here. Best staff ever

Business_and_leisure Family

6/10

Pleasant

20 Oct 2025

Bricio

Great location and nice pools but the rooms leave a lot to be desired (outdated). Had booked for 6 nights but only lasted 3 nights because of the room. If you don't care about the room much then is a great value. I moved to The Courtyard by Marriott and was happy with the room.

Leisure Family

10/10

Exceptional

19 Oct 2025

Alejandro

Nice view clean rooms

8/10

Excellent

02 Oct 2025

Richard H

Vission on the balcony in the morning the best 1 night only some inprovment. Coffee needs creamer bigger cups l and lids showers suck nowhere to have shampo but on thr floor accomedatons beed higher end inprovment

Business_and_leisure Family

2/10

Poor

02 Oct 2025

Graciela

The hotel rooms, pools and beach were all good. The noise from the bands playing on the beach from midday to late evening was awful.

Business_and_leisure Family