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El Cid Castilla Beach Hotel
Mazatlan · Mexico
Av Camaron Sabalo s/n Fracc.El CidView location
7.8/10Very good1,000 Reviews
Cleanliness8.2/10 8.2
Service8.2/10 8.2
Comfort8.0/10 8.0
Condition7.8/10 7.8
Location10.0/10 10.0
Neighborhood8.8/10 8.8
Amenities7.6/10 7.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About El Cid Castilla Beach Hotel
Situated in Mazatlán's Zona Dorada, El Cid Castilla Beach Hotel is a short 2-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlán Aquarium. This beach resort is also conveniently located 4. 1 miles from both Mazatlan International Center and Cerritos Beach.
Guests can indulge in relaxing massages at the full-service spa or enjoy recreational activities such as swimming in the outdoor pool and working out at the fitness center. Additional amenities include concierge services, babysitting (surcharge), and an arcade/game room. A complimentary area shuttle provides transportation to nearby destinations.
The resort offers 500 guestrooms featuring flat-screen televisions, private balconies, and satellite television. Private bathrooms are equipped with bathtubs, complimentary toiletries, and hair dryers. All-inclusive rates are available, covering meals and beverages at onsite dining establishments.
However, charges may apply for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Dining options include international cuisine at LA ALHAMBRA RESTAURANT (one of the resort's four restaurants), room service, and a coffee shop/cafe for snacks.
Show less
Guests can unwind with a refreshing drink at the swim-up bar or one of the two bars/lounges. Featured amenities include a business center, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is available for a surcharge (24 hours), and self-parking is available onsite (subject to charges).
With a stay at El Cid Castilla Beach Hotel in Mazatlán (Zona Dorada), you'll be within a 15-minute drive of The Mazatlan Malecón and Plaza Machado. This beach resort is 5.2 mi (8.3 km) from Olas Altas Beach and 0.4 mi (0.7 km) from Playa Sábalo.
Stay in one of 500 guestrooms featuring flat-screen televisions. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mazatlán?
This resort has 9688 square feet (900 square meters) of space consisting of a conference center and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
By ocean
Professional property host/manager
Pets not allowed
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: USD 15 per accommodation, per night
- Fitness center access
- In-room safe
- Parking
We have included all charges provided to us by the property.
-
You need to know
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is not required for transportation to and from this property.
- Free WiFi in public areas has a 4-device limit.
- Guests can access their rooms with a mobile device.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Airport shuttle fee: USD 35 per person (one-way)
- Airport shuttle fee per child: USD 35 (one-way), (up to 17 years old)
- Self parking fee: USD 5 per night (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Playa Sábalo
0.7 km / 0.4 mi
Punta Camaron Beach
1.2 km / 0.7 mi
Islas de Mazatlan Ecological Reserve
1.3 km / 0.8 mi
El Cid Country Club Golf Course
1.4 km / 0.9 mi
Islands and Protected Areas of the Gulf of California
1.5 km / 1 mi
Sea Shell City Museum
1.5 km / 1 mi
MonteCarlo Casino
1.9 km / 1.2 mi
Casino del Rey
1.9 km / 1.2 mi
Caverna del Diablo
2.4 km / 1.5 mi
The Mazatlan Malecón
2.4 km / 1.5 mi
Mazatlán Letters
2.4 km / 1.5 mi
Monument to the Family
2.5 km / 1.5 mi
Pacific Golf Center
3 km / 1.9 mi
La Gran Plaza Mall
3.4 km / 2.1 mi
Bula
4 km / 2.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2016
- Total number of rooms: 500
- Number of floors (main building): 21
- Annexe (s): 3
- Number of floors (annexe): 4
- Double rooms: 327
- Suites: 7
- Connecting rooms
- hotel
- American Express
- MasterCard
- Visa
Show 87 more facilities & services
- Wheelchair-accessible
- Car park
- Electric vehicle charging stationExtra charge
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Local and international callsExtra charge
- Car hireExtra charge
- Transfer serviceExtra charge
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry service
- LaunderetteExtra charge
- Multilingual staff
- 24-hour securityExtra charge
- Bellboy service
- Air conditioning in public areas
- Currency exchange facilities
- Lift access
- SupermarketExtra charge
- Shop
- Garden
- Concierge
- Gym
- Luggage roomExtra charge
- CaféExtra charge
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Poolside snack bar
- Banquet hall
- Swim-up bar
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Business centre
- Audio-visual equipment rentalExtra charge
- Outdoor freshwater pool: 1
- Children’s swimming area
- Sun loungers
- Parasols
- Children playground
- Kids’ club
- Entertainment programme for adults
- Entertainment programme for children
- Theatre / auditorium
- Game room
- Pub
- SaunaExtra charge
- Hot tubExtra charge
- Massage
- Spa treatmentsExtra charge
- Hairdressing salonExtra charge
- Beauty salonExtra charge
- Spa centreExtra charge
- Breakfast
- Breakfast buffet
- Buffet lunch
- À la carte lunch
- Buffet dinner
- À la carte dinner
- All inclusive
- Snacks
- Deposit on arrival
- Early Check-in
- Identification card at arrival
- Non-smoking establishment
- Motor board rideExtra charge
- Catamaran sailingExtra charge
- Table tennis
- Aerobics
- Handball
- Basketball
- Volleyball
- Beach volleyball
- Billiards
- Bocce
- GolfExtra charge
- TennisExtra charge
- Paddle tennisExtra charge
- Darts
- Putting greenExtra charge
- Golf practice facilityExtra charge
- Football
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE POOL VIEWDOUBLE • POOL VIEW • 1 Bedroom • 36 m²DBL.VP
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Terrace
- Balcony
- Safe
- Centrally regulated air conditioning
- Ironing set
- Radio
- TV
Show all 12 amenities
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityEl Cid Castilla Beach Hotel
DOUBLE POOL VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.VP
Room amenities
- Wi-fi
- Terrace
- Balcony
- Safe
- Centrally regulated air conditioning
- Ironing set
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SEA VIEWDOUBLE • SEA VIEW • 1 Bedroom • 36 m²DBL.VM-2
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Terrace
- Balcony
- Safe
- Individually adjustable heating
- Centrally regulated air conditioning
- Ironing set
- Radio
Show all 12 amenities
- TV
- Direct dial telephone
- Hairdryer
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityEl Cid Castilla Beach Hotel
DOUBLE SEA VIEW
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.VM-2
Room amenities
- Wi-fi
- Terrace
- Balcony
- Safe
- Individually adjustable heating
- Centrally regulated air conditioning
- Ironing set
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room POOL VIEWRoom • POOL VIEWROO.VP-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityEl Cid Castilla Beach Hotel
Room POOL VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.VP-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SEA VIEWDOUBLE • SEA VIEW • 1 Bedroom • 36 m²DBL.VM
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Radio
- Ironing set
Show all 13 amenities
- Individually adjustable air conditioning
- Safe
- Balcony
- Terrace
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityEl Cid Castilla Beach Hotel
DOUBLE SEA VIEW
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.VM
Room amenities
- Centrally regulated air conditioning
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Radio
- Ironing set
- Individually adjustable air conditioning
- Safe
- Balcony
- Terrace
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room SEA VIEWRoom • SEA VIEWROO.VM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityEl Cid Castilla Beach Hotel
Room SEA VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.VM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityEl Cid Castilla Beach Hotel
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about El Cid Castilla Beach Hotel
100
reviews shown
Marcela
We went for 1 week with my husband and other family members. We loved our stay, the staff was very friendly and helpful. The food was delicious at the specialty restaurants; we tried the Argentinian and the Italian, our room was clean and we had fun at the adults only pool. All in all, our stay was very would highly recommend staying at El Cid Castilla Mazatlán. Thanks to all for making our stay a beautiful experience.
Alonzo
The staff were rude the servers at the bar were rude
Lizbette
The bar service outside and in the lobby where rude they hated to tend on alot of people including myself
The food ran out before time
No fridge in the rooms
The air was not working in our room the first to nights
The elevator where not working
The food ran out before time
No fridge in the rooms
The air was not working in our room the first to nights
The elevator where not working
Lupita
Our stay was great. All the staff in every part of that hotel were very helpful and kind! Souvenir shops within the hotel are 10/10.
Carlos
Old hotel, pools to crowded, drinks horrible. Staff nice and helpful
Luis
Great place forsure will be back
Ramon
Staff and room service was always helpful and did a great job in cleaning the room. Had a great view to the pool and ocean. Would definitely recommend El Cid and consider going back.
Luis
Very friendly staff
Shauna
The room in the tower was clean and comfortable. There wasn't much of a variety for breakfast restaurants. The staff everywhere on the resort were friendly and kind. Nit much for evening entertainment. There was only karaoke and blackjack that alternated in the evenings...one night a 2 person band. The shows are really early and only in the buffet restaurant. The buffet restaurant food wasn't anything wonderful. The Mexican and Italian restaurants fir dinner were fabulous. The buffet by the beach was disgusting... the food covers would be open and birds eating right out of them...
The entertainment/activities during the day were fun and there were a lot of things through the day.
The entertainment/activities during the day were fun and there were a lot of things through the day.
Erik
Excellent Stay and Incredible Value!
I had a wonderful experience at Le Cid Castilla. The entire staff was incredibly friendly and welcoming, making us feel right at home from the moment we arrived.
The food was excellent—definitely a highlight of the trip. While the buffet is good, ordering a la carte at all the restaurants is definitely the way to go for the best experience. Our room was good overall; the only minor issue was that the air conditioning wasn't very strong in our specific room. It wasn't a dealbreaker, but it could have been better.
I highly recommend upgrading to the Elite Club. Access to the Millionaire Club for premium drinks is totally worth the extra fee and truly elevates the stay. If you are looking for the best deal, I suggest looking for promotions during the off-season to get a fantastic price.
Highlights:
Dining: A la carte options are a must-try.
Service: Exceptional and friendly staff.
Perks: Premium drinks at the Millionaire Club.
Value: Great prices, especially if you find an off-season promotion.
Minor Note:
Air conditioning in some rooms could be a bit more powerful.
I had a wonderful experience at Le Cid Castilla. The entire staff was incredibly friendly and welcoming, making us feel right at home from the moment we arrived.
The food was excellent—definitely a highlight of the trip. While the buffet is good, ordering a la carte at all the restaurants is definitely the way to go for the best experience. Our room was good overall; the only minor issue was that the air conditioning wasn't very strong in our specific room. It wasn't a dealbreaker, but it could have been better.
I highly recommend upgrading to the Elite Club. Access to the Millionaire Club for premium drinks is totally worth the extra fee and truly elevates the stay. If you are looking for the best deal, I suggest looking for promotions during the off-season to get a fantastic price.
Highlights:
Dining: A la carte options are a must-try.
Service: Exceptional and friendly staff.
Perks: Premium drinks at the Millionaire Club.
Value: Great prices, especially if you find an off-season promotion.
Minor Note:
Air conditioning in some rooms could be a bit more powerful.
Gregory
Yes
Tory
Staff was excellent
Laura
Amazing service
Nora Elisa
Good location, great staff, hotel is starting to show its age. At least one of the swim up bars should be adult only!
John
Excellent!!
JANE
Fan and aircondition was very loud in the room. Also the screen on the window wasn't there.
María
Great location, clean rooms and friendly staff but needs major upkeep as well as room renovations .
Darren
Been to this resort 8 times over the past 14 years, for a reason. The service is great, the food is good, very good at the a la cartes. THIS time however, and this is the reason I will not go back again - the hotel allows mexican bands on the beach to play if someone hires them. Which in the past was fine - they would play a few songs and move on. What has changed is they now have amplifiers and speakers, which DRAMATICALLY increases the volume. As well, they basically played for 4-5 hours straight, ALL AFTERNOON (from 1-5 pm), EVERY DAY!! It was beyond annoying! You could hear it CLEARLY from our room on the fourth floor, to the point we could not have a siesta if we wanted to, and the trumpets and tuba was SO loud.
Every Day.
4-5 hours.
Other hotels have signs on the beach prohibiting guests from hiring these bands. The El Cid should seriously consider this, because if they don't, I will never book there again.
Every Day.
4-5 hours.
Other hotels have signs on the beach prohibiting guests from hiring these bands. The El Cid should seriously consider this, because if they don't, I will never book there again.
ROBERT
Room was clean basic room no mini fridge which was a disappointment a large balcony with great ocean views. All inclusive plan does not include everything and is confusing your only choice for breakfast and lunch is the buffet and it is not good. Dinner choices were better
Aida
Overall nice stay!
Daniel Dale
yes room view was great
Ivan
Thank you for everything
Randall Thomas Lawrence
Rooms were clean but dated, A/C barely kept room cool! Pool view with no view of ocean. Pool chairs always reserved with no one in them for many hours. No access to beach chairs either. Staff were amazing and friendly.
Brook
The communication about the “All inclusive” needs to be explained. I have never been at an all exclusive and felt so second class because of the colour of my band! Staff was incredibly rude because of the colour of our bands.
Luiz
Staff here are so friendly and service was great. Fabian took time to talk to us in the mornings, he was welcoming and kind. Mario at the Italian restaurant was funny and kind, and provided great service as well. Everyone did a great job, and work so hard. The accommodations are clean and the building is also clean throughout.
We had a small issue with our room that came up mid way through our trip, but we were moved right away and there were no other problems.
Thanks for a great stay.
We had a small issue with our room that came up mid way through our trip, but we were moved right away and there were no other problems.
Thanks for a great stay.
Emily
The employees were amazingly friendly and helpful.
Elvira
The staff was amazing! 10 out of 10!
The room needs attention, specially the bathtub.
The room needs attention, specially the bathtub.
Patrick
It was ok. I guess that I expected more from an all inclusive resort. But the bed was comfortable & the water pressure was great. I didn’t expect to have to pay for in room coffee or the bottles of water, not very “all inclusive”.
Maria Guadalupe Hernández
The room was terrible!!
Heidi
With the elite package, food was amazing and plentiful. Easy to book Al a carte restaurants. Had some issues with one of the housekeepers, but it was rectified with one phone call. The other housekeeper was amazing.
Resort is a bit rundown but clean.
Resort is a bit rundown but clean.
Jacqueline
Went with my family for a two day trip been here numerous times in the past this time around it was horrible service from Yolanda a supervisor. ac was not working in the room when I called to complain about it since it was 90 plus degrees outside she worded it “as I want a free day at the hotel. Customer service skills is completely awful. I want to begin with saying I paid for this reservation ahead of time so this comment deeply offended me. I was referred here because of the exceptional service but that definitely not the case. Yolanda is a horrible person and lacks social skills.
Manuel Dominguez
Yes
Adam Kimberly Thomas
Always a great time when we stay here. Staff is always accommodating and excellent to deal with. They’ll go above and beyond to make sure your stay is amazing.
Ron
The staff stood out. They were amazing, starting with check in. We had a slight problem with our booking and Candy was very courteous with helping resolve the issue. She is definitely an asset to this resort.
Darrell
Staff wonderful
Jose
We have been visiting El CID for years now and noticed the property has aged with time. I could hear remodeling crews working early morning but the process will take time and commitment to better its room value. We do thank the concierge VIP section for showing concern over our stay,
Silvia
Really excellent service way beyond friendly customer service very helpful. Really recommended hundred percent can’t wait to come back.
Ernesto
No power for a day and no compensation. Did not honor our all inclusive stay and air conditioning is awful
Sergio D.
Unhappy expected more
Aileen
.
Abundio
Needs to improve entertainment at Lobby Bar
And Get Same attention to everyone We been
There on 08/11/25 from 8:30pm to 10:30pm
And Waiter’s Never Offered a Drink 😡
And Get Same attention to everyone We been
There on 08/11/25 from 8:30pm to 10:30pm
And Waiter’s Never Offered a Drink 😡
Ivan
All inclusive was awesome
Laurie
The swimming pools and access to the ocean were fantastic. The quality and variety of restaurants included in the all inclusive made it an excellent experience.
Luis
Cid Castilla was very clean, staff was very attentive, rooms are a great size, AC and fan worked great! Plenty to do around. Only bad thing in order to get a chair at pool you must go down at 7am to get your towel and put on a chair like everyone does or else they are taken all day. Beach is super full every day, no room to lay and relax.
Jesus
None
Rosario
All inclusive package was well worth it!
There’s tons to do, waiter are extremely nice. Totally would recommend
There’s tons to do, waiter are extremely nice. Totally would recommend
HECTOR
Esta muy bien el concepto, ubicación y servicio,
FALTA QUE SE INVIERTA EN LA RENOVACIÓN, HUELE Y ESTA VIEJO
FALTA QUE SE INVIERTA EN LA RENOVACIÓN, HUELE Y ESTA VIEJO
Maria Lorena
Great location great food
Erendira
The hotel is very old and there was bugs in the bed and roaches in the room. Food was disappointing. Staff was very good tho.
Evelyn
Beautiful property with great customer service & very friendly staff. Only thing I didn’t like was that there are no microwaves & no mini fridges in the room.
ernestina
Room was full of mosquitos
Customer service was horrible
Service by the pool was bad
Theres nothing nice about this hot
Really bad experience
I got charge $15 per person like a surcharge when we checked in .. expedia didn’t notify me about this extra charge
Customer service was horrible
Service by the pool was bad
Theres nothing nice about this hot
Really bad experience
I got charge $15 per person like a surcharge when we checked in .. expedia didn’t notify me about this extra charge
wilfred
Ideal for families. Food was excellent considering an all inclusive resort, alcohol drinks could be better. I didn't like the resort fee and no free internet.
Maria
Great Beach. Good Costumer services
John Kelly
Great ocean view from our room!
Donald Kyle
Half of our stay had a conference of young adults that partied all night by the pools, hotel staff did nothing
Fernando
It was very noisy at night people knocking at our door the staff there did nothing to tell people to keep it down due to guest. These did no only happen one it happen 3 nights in a roll. My experience was terrible staying there I would not recommend it any on my staff. I stayed in other place in the are much nicer place to stay.
Olga
💯
Ana Karen
Excelente hotel, de verdad que el trato de cada uno del personal es muy humano y amigable, la comida y variedad muy buenas. Los shows en la pérgola muy buenos, igual que las actividades en el día y los jueguitos para niños. El único pero sería el tema de que no hay wifi más que para 2 equipos y nunca pudimos accesar, pero es lo único que vi que podría mejorar. Sin duda regresaré al mismo lugar
Everardo
Didn’t like alcohol drinks option with the All Inclusive and food options between 11:00 and 1700 hrs
Jaime
Hubo recargo oculto que expidia no me informo tube que pagar 740 pesos por cargos que pagar expidia nunca menciono al momento de la reservacion. No recomiendo expidia ni el personal de la administración del hotel, también la limpieza no es muy buena
James
I like the golf club is across the road. The staff are very friendly.
Amazing views of the ocean. So many activities on location and off.
I’ll go back and recommend it. All inclusive or go eat out.
Amazing views of the ocean. So many activities on location and off.
I’ll go back and recommend it. All inclusive or go eat out.
Manolo Jose
For paying exclusive package not worth it. Food quality was poor like high school cafeteria. Will never do that again
Janice
Had to walk to restaurant or pay for a taxi. Staff was not verty friendly at the front desk
Anna
The fact that wifi wasn’t included ..was a huge disappointment …(been in many hotels and wifi has always been included)
…when asked about the airport shuttle we were told there wasn’t one … only later to be told the night before we left you had to book two days in advance ???
-Housekeeping staff was very friendly and did great work cleaning our room
- Beds and linen were very clean and comfortable
…when asked about the airport shuttle we were told there wasn’t one … only later to be told the night before we left you had to book two days in advance ???
-Housekeeping staff was very friendly and did great work cleaning our room
- Beds and linen were very clean and comfortable
kailee
Great for families. Service of employees was exemplary. Roooms were fine - nothing fancy. Great inexpensive family vacation.
Maria
We like everything
Sheila
✨✨✨
Connie
We really enjoyed our stay at El Cid. We booked through Expedia and were treated extremely well during our stay. There are different colored wristbands and our wristband afforded us to go to any restaurant, and even order off a menu at the ala carte restaurants, and have top shelf liquor. Room came with robes and slippers for an extra touch. We truly enjoyed the upgrade to an oceanfront room and enjoyed sitting on the deck and listening to the waves. Very convenient location with ability to walk to many place, or getting a taxi was very easy. We will definitely recommend El Cid and plan to come back in the future.
Sandra
This is my favourite place to stay 😃
Been going for 42yrs and after our house sold this is my place to always stay
Been going for 42yrs and after our house sold this is my place to always stay
Calvin
Included drinks and buffet were okay.
Speciality restaurants were amazing
Daniela went out of her way to assist as did the wait staff at El Patio.
Speciality restaurants were amazing
Daniela went out of her way to assist as did the wait staff at El Patio.
Colleen Marie
The pool staff and dining staff (especially in the buffet) were very good. I was a little disappointed that we couldn’t really “play” at the other El Cid resorts. I found the public washrooms were not as clean as I would have expected. The food at the Argentinian restaurant was fabulous.
Melissa Ann
N/A
Cynthia
Great for kids!! Food options are great, especially breakfast. Every employee was helpful. Loved the little shops located inside the hotel.
Daniella
Honestly such an amazing resort, the staff were incredible, inviting and wonderful. The pool areas were family friendly and so beautiful. The experience was beyond amazing
Linnea
The resort is very clean and the view of the ocean is amazing. The food for the buffets was about average for a resort buffet. We had plenty of walkable options for amazing food. The cleanliness was amazing. The staff was always willing to help with whatever you needed. Definitely will be going back again
Shawn D
Every employee at El Cid from the front desk, bell staff, waiters, and house keepers were super friendly and helpful!
Michelle Laura
All staff were friendly and helpful, great variety of restaurants, very clean and close to the city attractions
James Patrick
We got extra perks because we booked through Expedia.
The Al a Carte Restaurants were very good for dinners and easily booked through the Elite Club. We could go to 5 pools, but only 2 were heated. Great gym, beautiful pools. Staff very friendly and accommodating. Buffets were disappointing and the Pergola Restaurant was like a cafeteria, no atmosphere. Not much for evening entertainment.
The Al a Carte Restaurants were very good for dinners and easily booked through the Elite Club. We could go to 5 pools, but only 2 were heated. Great gym, beautiful pools. Staff very friendly and accommodating. Buffets were disappointing and the Pergola Restaurant was like a cafeteria, no atmosphere. Not much for evening entertainment.
Sergio
Wouldn’t recommend all inclusive food is horrible worse then cafeteria food
And alcohol is plastic bottles manager yelled at a bartender for giving someone regular Jack Daniels instead of cheap plastic bottle whiskey.
Definitely would not recommend this place to anyone they treat everyone differently according to the color of your bracelet
And alcohol is plastic bottles manager yelled at a bartender for giving someone regular Jack Daniels instead of cheap plastic bottle whiskey.
Definitely would not recommend this place to anyone they treat everyone differently according to the color of your bracelet
Irene
I like the swimming pool area but the only good restaurant is La concha .
Jo Ann
I was unclear why there was an added 170 something for hotel fees
Stacy
The buffets were average/below average. I had hair and egg shells in my AM eggs. Dinners at restaurants were good. No music on the beach so the brass bands (tuba, trombone etc) would blast super loud and try to play louder than the next band. Disturbing. We couldn’t hear the beach or waves. The buildings are a little run-down but the cost was low on the stay so it was what we expected.
Liria
Excellent service will stay again
Doug
Nice place to stay, convenient location, nice facilities.
Timothy Jay
location and lay out eas great ,drinks way outa line .
Robinson
Safe
Colleen
I was quoted a resort fee by Expedia that was not honoured by the hotel at check in. I am a type 1 diabetic and was charged for a fridge. Our room was not clean and our bedding wasn’t changed unless we were there watching them do it. The money for drinks and food was outrageous! Paid over $7 Can for a beer at the pool?? The elevators sucked. There were a couple of good things: clean drinking water was provided via a tap system. The location of the hotel was convenient to all the restaurants, pubs and markets and the view from the deck was great. Overall if you’re not in the more expensive side of the hotel you will know it and probably regret not spending a bit more at a different hotel.
Gerda
The view from our 14th floor balcony was outstanding. Our stay was 3 weeks and 3 times we needed to call down for a new access number for wifi. Much more convenient to have it for the entire 3 weeks. The location of the hotel is great. Easy access to shopping, restaurants, bars, etc. The pulmanias are the best invention. Such an easy way to get around.
Alison
Awesome heated middle pool. Wish at least 2 pools were heated. Food was hit and missed. Tiered bracelet system was confusing. Never was totally clear what we could/couldn't access. Only able to get reso's for one ala carte the whole week (unless we ate at 9 pm)
Kevin
Good food and service . Friendly. Pronations a complete waste of time and money.
Mária
A little noisy
Charity
It was nice
Marianela
Workers
DellRae
We liked the big pool on the El Mor side, as it was heated. We felt safe walking on the beaches.
camille lorelei
Thomas our waiter is just the BEST. He works on the beach a lot
He is so kind and so great and is sinply the best!!!
Thank you!
He is so kind and so great and is sinply the best!!!
Thank you!
Ruth
Treatment for Expedia customers Wes different than regular customers and limited
RuthAnn
.
Jesse Luke
With their all inclusive, we had full access to all of the El Cid resorts, restaurants, shows and amenities and shuttle service to all them aswell making the experience incredible and always something different
Douglas
The staff were all pleasant and kept the hotel looking good and working efficiently.
Jessica
Everything was well maintained. Good food options and evening entertainment shows. One thing i didnt like qas the piils were to cold.
Location & surroundings
El Cid Castilla Beach Hotel
Av Camaron Sabalo s/n Fracc.El Cid, Mazatlan, Mexico
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El Cid Castilla Beach Hotel
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