El Cid Castilla Beach Hotel

Mexico , Mazatlan
MAZATLAN, Av Camaron Sabalo s/n Fracc.El Cid
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100 reviews shown

8/10

Excellent

23 Apr 2026

Tory

Staff was excellent

Partner

10/10

Exceptional

20 Apr 2026

Laura

Amazing service

Family_with_children

8/10

Excellent

08 Apr 2026

Nora Elisa

Good location, great staff, hotel is starting to show its age. At least one of the swim up bars should be adult only!

10/10

Exceptional

04 Apr 2026

John

Excellent!!

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

JANE

Fan and aircondition was very loud in the room. Also the screen on the window wasn't there.

Family_with_children

8/10

Excellent

16 Mar 2026

María

Great location, clean rooms and friendly staff but needs major upkeep as well as room renovations .

Friends

4/10

Poor

11 Mar 2026

Darren

Been to this resort 8 times over the past 14 years, for a reason. The service is great, the food is good, very good at the a la cartes. THIS time however, and this is the reason I will not go back again - the hotel allows mexican bands on the beach to play if someone hires them. Which in the past was fine - they would play a few songs and move on. What has changed is they now have amplifiers and speakers, which DRAMATICALLY increases the volume. As well, they basically played for 4-5 hours straight, ALL AFTERNOON (from 1-5 pm), EVERY DAY!! It was beyond annoying! You could hear it CLEARLY from our room on the fourth floor, to the point we could not have a siesta if we wanted to, and the trumpets and tuba was SO loud.

Every Day.

4-5 hours.

Other hotels have signs on the beach prohibiting guests from hiring these bands. The El Cid should seriously consider this, because if they don't, I will never book there again.

Partner

6/10

Pleasant

09 Mar 2026

ROBERT

Room was clean basic room no mini fridge which was a disappointment a large balcony with great ocean views. All inclusive plan does not include everything and is confusing your only choice for breakfast and lunch is the buffet and it is not good. Dinner choices were better

Partner

10/10

Exceptional

06 Mar 2026

Aida

Overall nice stay!

10/10

Exceptional

05 Mar 2026

Daniel Dale

yes room view was great

Partner

8/10

Excellent

05 Mar 2026

Ivan

Thank you for everything

Family_with_children

6/10

Pleasant

03 Mar 2026

Randall Thomas Lawrence

Rooms were clean but dated, A/C barely kept room cool! Pool view with no view of ocean. Pool chairs always reserved with no one in them for many hours. No access to beach chairs either. Staff were amazing and friendly.

Partner

2/10

Poor

22 Feb 2026

Brook

The communication about the “All inclusive” needs to be explained. I have never been at an all exclusive and felt so second class because of the colour of my band! Staff was incredibly rude because of the colour of our bands.

Partner

8/10

Excellent

26 Jan 2026

Luiz

Staff here are so friendly and service was great. Fabian took time to talk to us in the mornings, he was welcoming and kind. Mario at the Italian restaurant was funny and kind, and provided great service as well. Everyone did a great job, and work so hard. The accommodations are clean and the building is also clean throughout.
We had a small issue with our room that came up mid way through our trip, but we were moved right away and there were no other problems.
Thanks for a great stay.

Leisure Family

10/10

Exceptional

31 Dec 2025

Emily

The employees were amazingly friendly and helpful.

Leisure Family_with_children

6/10

Pleasant

15 Dec 2025

Elvira

The staff was amazing! 10 out of 10!

The room needs attention, specially the bathtub.

Friends_and_family Friends

8/10

Excellent

30 Nov 2025

Patrick

It was ok. I guess that I expected more from an all inclusive resort. But the bed was comfortable & the water pressure was great. I didn’t expect to have to pay for in room coffee or the bottles of water, not very “all inclusive”.

Leisure Family

2/10

Poor

30 Nov 2025

Maria Guadalupe Hernández

The room was terrible!!

Friends

10/10

Exceptional

28 Nov 2025

Heidi

With the elite package, food was amazing and plentiful. Easy to book Al a carte restaurants. Had some issues with one of the housekeepers, but it was rectified with one phone call. The other housekeeper was amazing.
Resort is a bit rundown but clean.

Leisure Partner

2/10

Poor

12 Nov 2025

Jacqueline

Went with my family for a two day trip been here numerous times in the past this time around it was horrible service from Yolanda a supervisor. ac was not working in the room when I called to complain about it since it was 90 plus degrees outside she worded it “as I want a free day at the hotel. Customer service skills is completely awful. I want to begin with saying I paid for this reservation ahead of time so this comment deeply offended me. I was referred here because of the exceptional service but that definitely not the case. Yolanda is a horrible person and lacks social skills.

Family

6/10

Pleasant

10 Nov 2025

Manuel Dominguez

Yes

Leisure Partner

10/10

Exceptional

08 Nov 2025

Adam Kimberly Thomas

Always a great time when we stay here. Staff is always accommodating and excellent to deal with. They’ll go above and beyond to make sure your stay is amazing.

Leisure Family

10/10

Exceptional

04 Nov 2025

Ron

The staff stood out. They were amazing, starting with check in. We had a slight problem with our booking and Candy was very courteous with helping resolve the issue. She is definitely an asset to this resort.

Leisure Partner

8/10

Excellent

16 Oct 2025

Darrell

Staff wonderful

Leisure

8/10

Excellent

16 Oct 2025

Jose

We have been visiting El CID for years now and noticed the property has aged with time. I could hear remodeling crews working early morning but the process will take time and commitment to better its room value. We do thank the concierge VIP section for showing concern over our stay,

Leisure Family

10/10

Exceptional

28 Sep 2025

Silvia

Really excellent service way beyond friendly customer service very helpful. Really recommended hundred percent can’t wait to come back.

Friends_and_family Family

2/10

Poor

25 Sep 2025

Ernesto

No power for a day and no compensation. Did not honor our all inclusive stay and air conditioning is awful

Leisure Family

4/10

Poor

09 Sep 2025

Sergio D.

Unhappy expected more

Leisure Family

10/10

Exceptional

02 Sep 2025

Aileen

Leisure Family

8/10

Excellent

21 Aug 2025

Abundio

Needs to improve entertainment at Lobby Bar
And Get Same attention to everyone We been
There on 08/11/25 from 8:30pm to 10:30pm
And Waiter’s Never Offered a Drink 😡

Leisure Partner

10/10

Exceptional

12 Aug 2025

Ivan

All inclusive was awesome

10/10

Exceptional

07 Aug 2025

Laurie

The swimming pools and access to the ocean were fantastic. The quality and variety of restaurants included in the all inclusive made it an excellent experience.

Leisure Family

10/10

Exceptional

04 Aug 2025

Luis

Cid Castilla was very clean, staff was very attentive, rooms are a great size, AC and fan worked great! Plenty to do around. Only bad thing in order to get a chair at pool you must go down at 7am to get your towel and put on a chair like everyone does or else they are taken all day. Beach is super full every day, no room to lay and relax.

Leisure Family_with_children

4/10

Poor

27 Jul 2025

Jesus

None

Family

8/10

Excellent

18 Jul 2025

Rosario

All inclusive package was well worth it!
There’s tons to do, waiter are extremely nice. Totally would recommend

Friends_and_family Family

8/10

Excellent

15 Jul 2025

HECTOR

Esta muy bien el concepto, ubicación y servicio,

FALTA QUE SE INVIERTA EN LA RENOVACIÓN, HUELE Y ESTA VIEJO

Leisure Family

10/10

Exceptional

01 Jul 2025

Maria Lorena

Great location great food

Leisure Partner

4/10

Poor

26 Jun 2025

Erendira

The hotel is very old and there was bugs in the bed and roaches in the room. Food was disappointing. Staff was very good tho.

10/10

Exceptional

24 Jun 2025

Evelyn

Beautiful property with great customer service & very friendly staff. Only thing I didn’t like was that there are no microwaves & no mini fridges in the room.

Leisure Family

2/10

Poor

17 Jun 2025

ernestina

Room was full of mosquitos
Customer service was horrible
Service by the pool was bad
Theres nothing nice about this hot
Really bad experience
I got charge $15 per person like a surcharge when we checked in .. expedia didn’t notify me about this extra charge

Leisure Family

8/10

Excellent

09 Jun 2025

wilfred

Ideal for families. Food was excellent considering an all inclusive resort, alcohol drinks could be better. I didn't like the resort fee and no free internet.

Leisure Family_with_children

10/10

Exceptional

28 May 2025

Maria

Great Beach. Good Costumer services

Leisure Family

10/10

Exceptional

12 May 2025

John Kelly

Great ocean view from our room!

Leisure Partner

6/10

Pleasant

10 May 2025

Donald Kyle

Half of our stay had a conference of young adults that partied all night by the pools, hotel staff did nothing

2/10

Poor

07 May 2025

Fernando

It was very noisy at night people knocking at our door the staff there did nothing to tell people to keep it down due to guest. These did no only happen one it happen 3 nights in a roll. My experience was terrible staying there I would not recommend it any on my staff. I stayed in other place in the are much nicer place to stay.

Business Partner

10/10

Exceptional

02 May 2025

Olga

💯

Leisure

10/10

Exceptional

28 Apr 2025

Ana Karen

Excelente hotel, de verdad que el trato de cada uno del personal es muy humano y amigable, la comida y variedad muy buenas. Los shows en la pérgola muy buenos, igual que las actividades en el día y los jueguitos para niños. El único pero sería el tema de que no hay wifi más que para 2 equipos y nunca pudimos accesar, pero es lo único que vi que podría mejorar. Sin duda regresaré al mismo lugar

Leisure Family_with_children

8/10

Excellent

27 Apr 2025

Everardo

Didn’t like alcohol drinks option with the All Inclusive and food options between 11:00 and 1700 hrs

Leisure Family

2/10

Poor

26 Apr 2025

Jaime

Hubo recargo oculto que expidia no me informo tube que pagar 740 pesos por cargos que pagar expidia nunca menciono al momento de la reservacion. No recomiendo expidia ni el personal de la administración del hotel, también la limpieza no es muy buena

Leisure Family

10/10

Exceptional

25 Apr 2025

James

I like the golf club is across the road. The staff are very friendly.
Amazing views of the ocean. So many activities on location and off.
I’ll go back and recommend it. All inclusive or go eat out.

Leisure Self

6/10

Pleasant

20 Apr 2025

Manolo Jose

For paying exclusive package not worth it. Food quality was poor like high school cafeteria. Will never do that again

Leisure

6/10

Pleasant

16 Apr 2025

Janice

Had to walk to restaurant or pay for a taxi. Staff was not verty friendly at the front desk

Leisure Friends

8/10

Excellent

12 Apr 2025

Anna

The fact that wifi wasn’t included ..was a huge disappointment …(been in many hotels and wifi has always been included)
…when asked about the airport shuttle we were told there wasn’t one … only later to be told the night before we left you had to book two days in advance ???
-Housekeeping staff was very friendly and did great work cleaning our room
- Beds and linen were very clean and comfortable

Leisure Friends

10/10

Exceptional

12 Apr 2025

kailee

Great for families. Service of employees was exemplary. Roooms were fine - nothing fancy. Great inexpensive family vacation.

Leisure Family

10/10

Exceptional

10 Apr 2025

Maria

We like everything

Leisure Partner

10/10

Exceptional

08 Apr 2025

Sheila

✨✨✨

Leisure Family

10/10

Exceptional

07 Apr 2025

Connie

We really enjoyed our stay at El Cid. We booked through Expedia and were treated extremely well during our stay. There are different colored wristbands and our wristband afforded us to go to any restaurant, and even order off a menu at the ala carte restaurants, and have top shelf liquor. Room came with robes and slippers for an extra touch. We truly enjoyed the upgrade to an oceanfront room and enjoyed sitting on the deck and listening to the waves. Very convenient location with ability to walk to many place, or getting a taxi was very easy. We will definitely recommend El Cid and plan to come back in the future.

Leisure Partner

10/10

Exceptional

30 Mar 2025

Sandra

This is my favourite place to stay 😃
Been going for 42yrs and after our house sold this is my place to always stay

Leisure Friends

8/10

Excellent

29 Mar 2025

Calvin

Included drinks and buffet were okay.
Speciality restaurants were amazing
Daniela went out of her way to assist as did the wait staff at El Patio.

8/10

Excellent

28 Mar 2025

Colleen Marie

The pool staff and dining staff (especially in the buffet) were very good. I was a little disappointed that we couldn’t really “play” at the other El Cid resorts. I found the public washrooms were not as clean as I would have expected. The food at the Argentinian restaurant was fabulous.

Leisure Partner

8/10

Excellent

28 Mar 2025

Melissa Ann

N/A

Leisure Family

10/10

Exceptional

27 Mar 2025

Cynthia

Great for kids!! Food options are great, especially breakfast. Every employee was helpful. Loved the little shops located inside the hotel.

Leisure Family

10/10

Exceptional

27 Mar 2025

Daniella

Honestly such an amazing resort, the staff were incredible, inviting and wonderful. The pool areas were family friendly and so beautiful. The experience was beyond amazing

10/10

Exceptional

26 Mar 2025

Linnea

The resort is very clean and the view of the ocean is amazing. The food for the buffets was about average for a resort buffet. We had plenty of walkable options for amazing food. The cleanliness was amazing. The staff was always willing to help with whatever you needed. Definitely will be going back again

Leisure Partner

10/10

Exceptional

23 Mar 2025

Shawn D

Every employee at El Cid from the front desk, bell staff, waiters, and house keepers were super friendly and helpful!

Leisure Family

10/10

Exceptional

21 Mar 2025

Michelle Laura

All staff were friendly and helpful, great variety of restaurants, very clean and close to the city attractions

Leisure Family

8/10

Excellent

19 Mar 2025

James Patrick

We got extra perks because we booked through Expedia.
The Al a Carte Restaurants were very good for dinners and easily booked through the Elite Club. We could go to 5 pools, but only 2 were heated. Great gym, beautiful pools. Staff very friendly and accommodating. Buffets were disappointing and the Pergola Restaurant was like a cafeteria, no atmosphere. Not much for evening entertainment.

2/10

Poor

15 Mar 2025

Sergio

Wouldn’t recommend all inclusive food is horrible worse then cafeteria food
And alcohol is plastic bottles manager yelled at a bartender for giving someone regular Jack Daniels instead of cheap plastic bottle whiskey.
Definitely would not recommend this place to anyone they treat everyone differently according to the color of your bracelet

Leisure Family

8/10

Excellent

15 Mar 2025

Irene

I like the swimming pool area but the only good restaurant is La concha .

Leisure Family

8/10

Excellent

14 Mar 2025

Jo Ann

I was unclear why there was an added 170 something for hotel fees

Leisure Partner

6/10

Pleasant

12 Mar 2025

Stacy

The buffets were average/below average. I had hair and egg shells in my AM eggs. Dinners at restaurants were good. No music on the beach so the brass bands (tuba, trombone etc) would blast super loud and try to play louder than the next band. Disturbing. We couldn’t hear the beach or waves. The buildings are a little run-down but the cost was low on the stay so it was what we expected.

Leisure Partner

10/10

Exceptional

12 Mar 2025

Liria

Excellent service will stay again

Leisure Partner

10/10

Exceptional

10 Mar 2025

Doug

Nice place to stay, convenient location, nice facilities.

Leisure Self

6/10

Pleasant

02 Mar 2025

Timothy Jay

location and lay out eas great ,drinks way outa line .

6/10

Pleasant

27 Feb 2025

Robinson

Safe

4/10

Poor

26 Feb 2025

Colleen

I was quoted a resort fee by Expedia that was not honoured by the hotel at check in. I am a type 1 diabetic and was charged for a fridge. Our room was not clean and our bedding wasn’t changed unless we were there watching them do it. The money for drinks and food was outrageous! Paid over $7 Can for a beer at the pool?? The elevators sucked. There were a couple of good things: clean drinking water was provided via a tap system. The location of the hotel was convenient to all the restaurants, pubs and markets and the view from the deck was great. Overall if you’re not in the more expensive side of the hotel you will know it and probably regret not spending a bit more at a different hotel.

Friends

8/10

Excellent

26 Feb 2025

Gerda

The view from our 14th floor balcony was outstanding. Our stay was 3 weeks and 3 times we needed to call down for a new access number for wifi. Much more convenient to have it for the entire 3 weeks. The location of the hotel is great. Easy access to shopping, restaurants, bars, etc. The pulmanias are the best invention. Such an easy way to get around.

Leisure Family

8/10

Excellent

24 Feb 2025

Alison

Awesome heated middle pool. Wish at least 2 pools were heated. Food was hit and missed. Tiered bracelet system was confusing. Never was totally clear what we could/couldn't access. Only able to get reso's for one ala carte the whole week (unless we ate at 9 pm)

Leisure Family

10/10

Exceptional

23 Feb 2025

Kevin

Good food and service . Friendly. Pronations a complete waste of time and money.

Business_and_leisure Family

8/10

Excellent

18 Feb 2025

Mária

A little noisy

Leisure Friends

4/10

Poor

18 Feb 2025

Charity

It was nice

10/10

Exceptional

15 Feb 2025

Marianela

Workers

Leisure Family

8/10

Excellent

15 Feb 2025

DellRae

We liked the big pool on the El Mor side, as it was heated. We felt safe walking on the beaches.

Leisure Partner

10/10

Exceptional

12 Feb 2025

camille lorelei

Thomas our waiter is just the BEST. He works on the beach a lot
He is so kind and so great and is sinply the best!!!
Thank you!

Leisure Self

6/10

Pleasant

11 Feb 2025

Ruth

Treatment for Expedia customers Wes different than regular customers and limited

Leisure Family

10/10

Exceptional

06 Feb 2025

RuthAnn

Leisure Family

10/10

Exceptional

29 Jan 2025

Jesse Luke

With their all inclusive, we had full access to all of the El Cid resorts, restaurants, shows and amenities and shuttle service to all them aswell making the experience incredible and always something different

Leisure Friends

10/10

Exceptional

29 Jan 2025

Douglas

The staff were all pleasant and kept the hotel looking good and working efficiently.

Leisure Family

10/10

Exceptional

26 Jan 2025

Jessica

Everything was well maintained. Good food options and evening entertainment shows. One thing i didnt like qas the piils were to cold.

Leisure Partner

8/10

Excellent

14 Jan 2025

JEREMY

Took over an hour to get food from room service. Check in took forever. Very nice hotel, very clean. Shower didn't drain very well but seems normal in Mexico.

Leisure Family

10/10

Exceptional

09 Jan 2025

Angela Marie

We LOVED the gal that cleaned our room. Her name was Angelica. So friendly & accommodating.

8/10

Excellent

05 Jan 2025

Kelli

Variety of dinner restaurants was good. All inclusive rates were a little high for the quality of the food.

Leisure Partner

8/10

Excellent

22 Dec 2024

Shivakumar

A lot of things were an add on. Like A Latte, Guacamole and such.

Leisure Family

6/10

Pleasant

19 Dec 2024

Tyler

The location in the Golden Zone right on the ocean is great. The staff were very friendly and provided excellent service. We did not care for the food, however. There are many peddlers and mariachi bands on the beach outside of the resort which isn’t unique to this hotel, but it can be a little overwhelming if you’re trying to relax.

Leisure

4/10

Poor

09 Dec 2024

Martha

Location is the only good thing about this place. Hotel is old and it shows. Bed mattresses and pillows are hard and uncomfortable. When getting ready for bed pulled down comforter and sheets on bed were disgustingly stained. when we asked for them to be changed there was about a 20 min wait in sending someone up it was probably about nine in the evening and we were tired from a long day of travel and just wanted to go to bed, but finally someone came up to change them. That person said that that was normal and they are told to still use those sheets on the beds. We also had another instance in one of their restaurants of dirty table placemats that were used on the table we sat at and were told they were washed that morning and those are just stains and we’re OK to use. We told them to take them off the table and we would not use them. Food quality is mediocre. Staff members seem to not be well trained in customer care for the hospitality industry, making guests wait excessively for things when there should not be a wait. We will not be coming back to this resort.

Leisure Family

10/10

Exceptional

05 Dec 2024

Annette

Very nice staff. Food was good and the service was great. No problems getting around the hotel.

Leisure

8/10

Excellent

03 Dec 2024

ROBERT

I thought the buffet was adequate but wished they had a taco/burger bar at the pool areas. The restaurants were exceptional. The employees were very kind and attentive. We will be back again.

Leisure

10/10

Exceptional

03 Dec 2024

Elizabeth

Food was good and varied. Staff loud in the hallways… didn’t get a promised tequila bottle when checking out… “out of stock”

Leisure Family

10/10

Exceptional

03 Dec 2024

Judith

The pool area was huge and jumping off the rocks into the water was a highlight. We reserved five restaurants during our stay and the dishes were all delicious, unique and presented favourably. And the check-out was stress-free with no hidden charges; which we’ve dealt with at other resorts over our years of travel.

Business_and_leisure Family

10/10

Exceptional

02 Dec 2024

Yelitza

The staff was very attentive and friendly, the hotel in all was great. I will definitely be returning.

Leisure Family