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Viaggio Resort Mazatlan

Mazatlan · Mexico

Avenida Camarón Sábalo 807, Zona Dorada, 807View location

9.0/10Excellent1,923 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.4/109.4
Condition9.4/109.4
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Viaggio Resort Mazatlan

Your vacation experience in Mazatlán, where there is much to see and visit, deserves a pleasant relaxation at the brand new Viaggio, a 291-room oceanfront resort, where you can enjoy your favorite spirits by submerging yourself in one of its three refreshing pools or sunbathing on its large deck on Sábalo Beach and from where you can enjoy the most beautiful sunsets of Mazatlán, the Colonial City on the Beach.

Let yourself be pampered and delight your palate at Viaggio, and enjoy the internationally recognized culinary proposal of Mazatlán. Kid's Club, high-speed wi-fi and indoor parking are complimentary. Viaggio is located on the beach, in the Golden Zone, surrounded with all the services required by the visitor.

Walking distance to restaurants, bars, coffee shops, pharmacies, ATMs, banks, spas, and shopping, among other services, with a wide variety of local transportation.

Read more about this hotelShow less

With a stay at Viaggio Resort Mazatlán in Mazatlán (Zona Dorada), you'll be within a 5-minute drive of The Mazatlan Malecón and El Cid Country Club Golf Course. This beach resort is 2.5 mi (4 km) from Playa Norte and 2.8 mi (4.5 km) from Mazatlán Aquarium.

Stay in one of 291 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This resort has 3 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Private host property Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 9:00 AM to 9:00 PM.
    • No pets and no service animals are allowed at this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 359 for adults and MXN 215 for children
    • Crib (infant bed) fee: MXN 300.0 per night
    • Rollaway bed fee: MXN 500.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Playa Sábalo 0.5 km / 0.3 mi
Punta Camaron Beach 1 km / 0.6 mi
Islas de Mazatlan Ecological Reserve 1.2 km / 0.7 mi
Sea Shell City Museum 1.3 km / 0.8 mi
El Cid Country Club Golf Course 1.4 km / 0.9 mi
Islands and Protected Areas of the Gulf of California 1.7 km / 1 mi
MonteCarlo Casino 1.8 km / 1.1 mi
Casino del Rey 1.8 km / 1.1 mi
Monument to the Family 2.2 km / 1.4 mi
The Mazatlan Malecón 2.2 km / 1.4 mi
Mazatlán Letters 2.2 km / 1.4 mi
Caverna del Diablo 2.4 km / 1.5 mi
Pacific Golf Center 2.9 km / 1.8 mi
La Gran Plaza Mall 3.1 km / 1.9 mi
Hector Guillermo Pena Tamayo Park 3.9 km / 2.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 291
  • Number of floors (annexe): 16
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Beach
Show 25 more facilities & services
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • 24-hour security
  • Bellboy service
  • Concierge
  • Gym
  • Luggage room
  • Dining area
  • Bar
  • Restaurant
  • Smoking area
  • Poolside snack bar
  • Breakfast room
  • Conference room
  • Business centre
  • Kids’ club
  • All inclusive
  • Deposit on arrival
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE CITY VIEW KING BEDDOUBLE • DELUXE CITY VIEW KING BEDDBL.CV-DX-KG

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    DOUBLE DELUXE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE OCEAN VIEWQUADRUPLE • DELUXE OCEAN VIEWQUA.DX-OV

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    QUADRUPLE DELUXE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE SEA VIEWDOUBLE • DELUXE SEA VIEWDBL.DX-VM

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    DOUBLE DELUXE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory DELUXE CITY VIEWBed in dormitory • DELUXE CITY VIEWBED.CV-DX

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    Bed in dormitory DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE SEA VIEWQUADRUPLE • DELUXE SEA VIEWQUA.DX-VM

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    QUADRUPLE DELUXE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE WITH VIEWSQUADRUPLE • DELUXE WITH VIEWSQUA.DX-WV

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    QUADRUPLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE WITH VIEWSRoom • DELUXE WITH VIEWSROO.DX-WV

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    Room DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE CITY VIEW KING BEDRoom • DELUXE CITY VIEW KING BED • 1 Bedroom • 5 m²ROO.CV-DX-KG
    Room DELUXE CITY VIEW KING BEDPhoto unavailable2 photos

    Viaggio Resort Mazatlan

    Room DELUXE CITY VIEW KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    DELUXE CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV-DX-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE OCEAN VIEWRoom • DELUXE OCEAN VIEW • 1 Bedroom • 5 m²ROO.DX-OV
    Room DELUXE OCEAN VIEWPhoto unavailable2 photos

    Viaggio Resort Mazatlan

    Room DELUXE OCEAN VIEW

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    DELUXE OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-OV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory DELUXE SEA VIEWBed in dormitory • DELUXE SEA VIEWBED.DX-VM

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    Bed in dormitory DELUXE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    DELUXE SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.DX-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE CITY VIEWQUADRUPLE • DELUXE CITY VIEWQUA.CV-DX

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    QUADRUPLE DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE OCEAN VIEWDOUBLE • DELUXE OCEAN VIEWDBL.DX-OV

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    DOUBLE DELUXE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEW TWO BEDSRoom • CITY VIEW TWO BEDS • 5 m²ROO.2B-CV
    Room CITY VIEW TWO BEDSPhoto unavailable3 photos

    Viaggio Resort Mazatlan

    Room CITY VIEW TWO BEDS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-CV

    Room amenities

    • Direct dial telephone
    • Shower: 1
    • Radio
    • Safe
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Make-up mirror
    • Satellite TV
    • Cable TV
    • Tea and coffee making facilities
    • Internet access
    • Housekeeping
    • Smoke detector
    • TV
    • Hairdryer
    • Individually adjustable air conditioning
    • Ironing set

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO BEDSRoom • DELUXE TWO BEDS • 1 Bedroom • 5 m²ROO.2B-DX
    Room DELUXE TWO BEDSPhoto unavailable2 photos

    Viaggio Resort Mazatlan

    Room DELUXE TWO BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEWDBL.CV-DX

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    DOUBLE DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    DOUBLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE SEA VIEWRoom • DELUXE SEA VIEWROO.DX-VM

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    Room DELUXE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWSDBL.DX-WV

    Photos are not available for this room type.

    Viaggio Resort Mazatlan

    DOUBLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Viaggio Resort Mazatlan

9.0
Excellent
1,923 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.4 /10
Condition
9.4 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
28 Jul 2026
Bertha
Is the second time staying, chose all inclusive and it was fantastic the pool area is amazing food beverages everything was great
2/10
Poor
23 Jul 2026
GERARDO
Stay away from this property is by far the worst hotel I ever stayed. The food is horrible, the staff is terrible and the pool area is small dirty and crowded. The all inclusive is not worth it they have very little choices and the same options everyday. Do yourself a favor and pick a different hotel. We booked 6 nights and checked out after 2 nights it was that bad. We try to get help from Expedia and they were no help either. Bad choice.
8/10
Excellent
20 Jul 2026
Alexandra
Clean rooms, food was ordered through room service and it was good but pricey. Pool was niceand smaller than usual but more family friendly. Loved the entrance to the beach by the pools. Coffee bar was good and also the bar by the pool but that bar took a while to being out the drinks. Nice view. Overall 8/10 because there was no fridge in the rooms.
Partner
10/10
Exceptional
18 Jul 2026
JESUS
The whole experience was amazing. Great customer service from the front desk to the cleaning personnel to the pool people the kitchen staff the securities the lifeguard everyone was just wonderful. All staff was great and helpful. Breakfast was delicious and yummy from the cereal chocolate milk to the different types of juice. They had music outside in the mornings and at night and there is something going on every day they can make it happen the cafeteria area are all sorts of drinks to the pool bar personnel just great and the balcony overlooking at the pool and the whole beach in Oceanside is just great. We will definitely book again going forward and best yet get all inclusive. It is worth every peso and dollars too, the waiters doing an amazing job making sure they remove your plate or if you need something else I know it’s their job to do that, but I tipped them every time during my stay and I will do it again thank you Viaggio Resort Mazatlán. The beds were very comfy. see you again next year.
Family_with_children
8/10
Excellent
17 Jul 2026
Mario Alberto
We enjoyed our stay highly recommend the all-inclusive package. The servers were great just make sure to tip due to the excellent service they provide. Great for families with small kids. Not much nightlife in the hotel for those traveling without kids.
Partner
6/10
Pleasant
13 Jul 2026
Minh
Carlos in concierge was very helpful in setting my party up for a private city tour.

Hotel was clean, pool was heated.

Only downside is that the food lacks variety and the gym lacks equipment.
Family_with_children
6/10
Pleasant
12 Jul 2026
Rosa
Super close to the beach walking distance
Friends
6/10
Pleasant
10 Jul 2026
Rosalva
Hotel was very nice. Expected more food varieties. The all inclusive was watered down drinks and limited food options. Also, no refrigerator or microwave in the room. The all inclusive option was a let down.
Family_with_children
10/10
Exceptional
06 Jul 2026
Araceli
Great for families
Family_with_children
10/10
Exceptional
17 Jun 2026
Blanca
Excelente vista al mar, habitaciones muy limpias e incluso todo el hotel muy linpio, excelente personal y el Buffet buen servicio y buena comida.
Partner
10/10
Exceptional
15 Jun 2026
Perla
The food the staff the atmosphere! Everything was perfect!!!
Family_with_children
10/10
Exceptional
13 Jun 2026
Jonatan Humberto
Todo muy bonito muy limpio todo y personal muy amable
10/10
Exceptional
06 Jun 2026
Israel
Love this hotel this is my second time staying here, staff is great, pools are awesome, only thing that could be better is the bar by the pool as the service was kinda slow but other than that this hotel delivers, beautiful ocean view worth paying extra for sure.
Friends
10/10
Exceptional
31 May 2026
Lizbeth
Excellent service but the person in the pool the works like security they are annoying my daughter was crying and they where asking why she is crying like is not their bussiness.. And my daughter when to the playground the they have in the pool and they told me no adult are allow there and my daughter is 3 is always very important to have a adult with the kids because they could slipeery
4/10
Poor
14 May 2026
Elizabeth
Staff was great. Hotel is new and has potential. But, they do allow buses of tourist from south of Mexico to stay there. We were there 6 nights and almost 5 of those nights the pool was not accessible due to the amount of people. Hotels should really notify when they accept tour buses.
Partner
10/10
Exceptional
11 May 2026
Roseann
Everything was great from start to finish! The resort was beautiful, clean, and such a great place for families. There were always fun activities going on, and Carlos with the activities team was the best — super friendly, and made the experience even more enjoyable. The entire staff was amazing and always helpful and welcoming. We had a great time and would definitely come back!
Family
4/10
Poor
09 May 2026
Irma
Staff was truly unpleasant supervisor was not helpful when request for an umbrella by the pool. Cleanliness was super clean but staff was rude. Wouldn’t stay here again overall I have had better experience in Cabos than Mazatlán. If you want to travel go somewhere else
Family
6/10
Pleasant
07 May 2026
Dolores
The rooms were okay nothing out of the ordinary.
Friends
8/10
Excellent
04 May 2026
Wilebaldo Jonathan Cardenas
Clean, but small pool and beach space
No hotel beach is a public beach
Family_with_children
10/10
Exceptional
03 May 2026
Juan
A wonderful place
Partner
10/10
Exceptional
02 May 2026
JOHN
Great staff!

Buffet and bar not worth the all inclusive.

Great location. Great pool.
Business
10/10
Exceptional
01 May 2026
Jose Martin Yañez
Las habitaciones no tienen smart tv y en el area de las albercas tienen la musica muy alta desde que amanece hasta la noche no deja escuchar el sonido del mar
Partner
10/10
Exceptional
28 Apr 2026
Ian
The property was wonderful, the staff were
amazing! Would love to return.
Partner
10/10
Exceptional
26 Apr 2026
JOHN
Great staff!
Business
10/10
Exceptional
26 Apr 2026
Marcela
Clean room and staff helpful
Partner
8/10
Excellent
24 Apr 2026
JOHN
Breakfast had difficulty with quality and keeping fruit, cottage cheese and yogurt filled.
Staff are great. Beds are great. Great pools!
Business
8/10
Excellent
20 Apr 2026
Michael
Room was clean, staff were excellent and very helpful. Air conditioning in the room was adequate. The restaurant on site was mediocre, and we only ate there a couple of times. We ate offsite most of the time and had some really excellent meals. We were disappointed in the fact that there was no small refrigerator in the room. Would have been nice to have some cold drinks in the room along with some snacks.
Partner
8/10
Excellent
16 Apr 2026
Jose
Exceptional view. Room clean. Had to call reception to have room cleaned. Should hang sign on door to request/not request this service. All inclusive does not mean you get good liquor. Breakfast menu was great, except no variety on fruit. Lunch and dinner menus were ok, sometimes mediocre. No seafood served at this hotel in Mazatlan? Food at the pool was horrible. Great location. Receptionist when registering was rude and unaccommodating when I asked about restaurants, etc.
Partner
10/10
Exceptional
09 Apr 2026
Luz
Clean rooms, great amenities
Friends_and_family Friends
10/10
Exceptional
08 Apr 2026
Octavio
Clean and good air condition
Family_with_children
4/10
Poor
08 Apr 2026
Yaneli
While the rooms are clean and the ocean-view accommodations offer a genuinely pleasant outlook, I strongly advise against purchasing the all-inclusive package. This was, without question, the least “inclusive” all-inclusive resort experience I have encountered. From the moment of arrival, we felt unwelcome and unaccommodated . A simple request for two room keys—one for myself and one for my spouse—was denied under the justification of a “safety issue,” which felt unreasonable and poorly explained.The lack of basic hospitality continued throughout the stay. Our room was stocked with only 2 towels despite a reservation for four guests. When I contacted the front desk to request additional towels, I was questioned about occupancy, even though the booking clearly reflected 4 guests.Dining was another major disappointment. The buffet offerings were consistently mediocre, to the point that we chose to dine off-property on multiple occasions. The reservation system for specialty restaurant was poorly managed—advertised as available between 7:00 AM and 12:00 PM, yet fully booked within minutes of opening. We were only able to secure a reservation on our final day. Even more concerning, my children—who were included in the all-inclusive package—were not permitted to order from the specialty menu and were instead directed to the buffet. Overall, the experience felt short of expectations. I will not be returning to this property nor would I recommend it to others.
Family_with_children
10/10
Exceptional
07 Apr 2026
Maria
Spacious rooms, very nice amenities, fabulous night entertainment. Family friendly and great for couples too. Safe area and very walkable. Beautiful beach, very clean!
Friends_and_family Friends
8/10
Excellent
07 Apr 2026
Thomas
Nice resort
10/10
Exceptional
06 Apr 2026
francisco
super clean room
Family_with_children
10/10
Exceptional
05 Apr 2026
PATRICIA
Clean rooms, run out of pool towels
Partner
10/10
Exceptional
03 Apr 2026
ivan
So nice!!
Partner
10/10
Exceptional
01 Apr 2026
Litzy
Everything was good
10/10
Exceptional
01 Apr 2026
Guillermo
An amazing location, very safe, beautiful clean beach. Great for couples and families.
10/10
Exceptional
01 Apr 2026
Maria
Clean beach, amazing staff, great location.
Partner
10/10
Exceptional
31 Mar 2026
Juan
AC
Partner
6/10
Pleasant
30 Mar 2026
Christopher Ryan
Paid for all inclusive, informed it was room only upon arrival. Spanish only communication, extremely limited English, never acknowledged by staff upon entry or exit of hotel, rooms cleaned on a crazy schedule, sometimes 930am, one day they showed up at 6pm. The pools are small, the lounging area at the adult pool (literally 4ft from the family pool) only has 10 chairs, the music is loud, the beach walking bands even louder, the organized tours that take over twice a week monopolize the pool areas, there is literally zero beach area, the couple of chairs you may find down there there are broken, I could go on.... But you get the point. Will never return to the property or Mazatlán in general, not worth half what we paid
Partner
10/10
Exceptional
30 Mar 2026
Jose Luis
Goood
2/10
Poor
28 Mar 2026
Nancy Elizabeth
I don’t even know how to start this review but my experience with a hotel Viaggio at (Mazatlan) was horrible. I paid for an all inclusive stay and when I arrived, they did not honor that. The worst part was the housekeeping. I requested for waters and coffee every day and not once did the stuff arrived. Not once said they changed out my bedsheets. At one point, I even stopped the housekeeping lady in the hallway and she refused to hand me any waters or coffee. I do not recommend the stay. I feel like they want to be tipped every single day in order to give you good service. That’s not how it works. We pay a really good decent amount for the stay to additionally have to be tipping the housekeeping staff in order to do a good job. Please look elsewhere.
Friends
10/10
Exceptional
26 Mar 2026
Todd Jeffery
The resort was 10 out of 10 the restaurant was 1 put of 10
Family
10/10
Exceptional
24 Mar 2026
Nestor E
The live music every afternoon by the beach was interesting. The rooms do not have a fridge be aware of that but the location its great
Family_with_children
10/10
Exceptional
23 Mar 2026
Pedro
Clean
10/10
Exceptional
22 Mar 2026
Todd Jeffery
Resort was great. Would not recommend the restaurant.
Family
10/10
Exceptional
21 Mar 2026
Roza
Great hotel and definitely worth the price.
Partner
10/10
Exceptional
19 Mar 2026
Freda Mary
Beautiful newer hotel, get ocean view room as balcony is wonderful. Does not have fridge in room which we missed.
6/10
Pleasant
19 Mar 2026
RACHAEL
\"AI-lite\" is probably an overstatement.

-No fridge, no stocked drinks in your room

-No alcohol served until 1030am...ie no morning mimosa or bloody Mary.

-No bar to hang out in the evening, they have a limited bar in the sterile coffee shop in the evening

- They run out of sandwiches and snacks by the evening, so your all- inclusive ends there too. You can buy LIMITED food at the coffee shop.

-No sign on the ADULT pool, so kids were constantly getting in, diaper kids... soooo many kids

- Limited sun loungers, get up early

- No AM omelet bar, no bacon, limited variety of food, mediocre at best. Some days they have a taco stand.

- Pool service by José was excellent.

- Top/middle shelf alcohol is not included. No canned or bottled beer or soda is part of the all- inclusive.

- The coffee shop lady is crusty, matronly, and made you feel like you were really putting her out.

- No place to hang out after 9pm. There is a bar outside of the dining area, it would be perfect for later night music and drinks and games etc. Instead the place just dies at 9pm.

We won't re-book.
Friends
10/10
Exceptional
18 Mar 2026
Olga
Excelente el servicio y las instalaciones, la comida también fue muy buena, el desayuno del domingo fue delicioso!!
Family
10/10
Exceptional
16 Mar 2026
Nedel
Good place to stay with family
Family_with_children
10/10
Exceptional
16 Mar 2026
Rocky
Good restaurant,staff, location & price.
Friends
10/10
Exceptional
15 Mar 2026
Julian E Ramirez
Everything was perfect, clean room, clean sheets, everything was impeccable. The staff was really helpful, cordial and kind. I'm looking forward to stay with you guys on my next visit.
Self
8/10
Excellent
09 Mar 2026
Barbara
Muy bonita vista al mar y los cuartos muy cómodos.
Partner
10/10
Exceptional
28 Feb 2026
Lisa
We felt very well looked after at this hotel. Very clean, pools were fantastic and location was great. Would rebook with this place!
10/10
Exceptional
26 Feb 2026
Miralia
Beautiful experience nice staff!
10/10
Exceptional
26 Feb 2026
Edna
The room was excellent with a beach view. Our interactions with staff was excellent as well They were very courteous, helpful and professional and accommodating with need to be refrigerated medications. Overall a pleasant and rewarding experience for a first time visitor. Definitely would rebook here in the future.
Partner
10/10
Exceptional
25 Feb 2026
scott e
Great service and beautiful location. Clean and modern
8/10
Excellent
25 Feb 2026
Yvonne
The resort was very well maintained and always very clean. The staff were helpful and most spoke good English.
Partner
8/10
Excellent
24 Feb 2026
Alfonso
The room was spotless and our maid did a great job Kenya was her name
Friends
10/10
Exceptional
18 Feb 2026
Norberta Pauline Morales
enjoyed my stay, friendly staff very lovely hotel
Family
10/10
Exceptional
17 Feb 2026
Claude
The room was clean and comfortable.The staff throughout the hotel were kind, friendly including the hotel manager whom I met and spoke with.
They could use a hot tub.
Self
8/10
Excellent
17 Feb 2026
Diana
Larger rooms and bathrooms! Maid service was okay. Adult pool was an extra bonus to beach access. The stair access in the front of the Resort was one negative especially for seniors. The Resort was clean and well maintained!
Partner
10/10
Exceptional
16 Feb 2026
Veronica
View was great. Room was clean and bed was comfortable.
10/10
Exceptional
15 Feb 2026
Donna
Great house keeping. Needed to speak more English kept getting a hand towel when asking for face cloths. Bar service was great from Jose Hernandez. Jorge at the dinning hall was very helpful. The food was great!
10/10
Exceptional
15 Feb 2026
Eric
Clean room
Friendly staff
Fridge would have been nice amenity
8/10
Excellent
15 Feb 2026
Don Lewis
Very nice view. Room was very clean. Staff was very helpful and friendly
Leisure Family
10/10
Exceptional
14 Feb 2026
Sofia
Everyone was extremely friendly! The rooms were very clean. The food was great!
Leisure Friends
10/10
Exceptional
14 Feb 2026
josefina
Clean room and staff very nice
Family
10/10
Exceptional
13 Feb 2026
BERNARDO
Clean room's, nice facilities, heated pool.
Leisure Family
10/10
Exceptional
11 Feb 2026
Larry E
Yes, and the staff kept it that way, for the month we stayed.
Leisure Partner
10/10
Exceptional
23 Jan 2026
Rocky
Room spotless, staff great, price great, location great, decor beautiful, good food.....
Leisure Family
10/10
Exceptional
22 Jan 2026
Mathieu
Beautiful room, great staff, beautiful view, excellent food, lots of amenities.
Business
10/10
Exceptional
20 Jan 2026
Rolando
Amazing ocean view
Leisure Partner
10/10
Exceptional
20 Jan 2026
Emma Delia
Very clean room loved it
10/10
Exceptional
09 Jan 2026
Francisco
Balcony view was very nice
8/10
Excellent
04 Jan 2026
Jose Armando
El servicio pecimo , atendian de mala gana
Leisure Family
6/10
Pleasant
01 Jan 2026
Dayle
The property is nice and a nice location. Staff work hard. Two major issues. They make you wear a bracelet the whole time to identify you as a guest. But everyone can also identify where you are staying; I believe it’s a safety issue. The pool has limited seating and people get there early lay out their towels and leave all day. It’s not well managed and frustrating watching 20-30 empty seats at times “watched” by a single family member
They need a plan
Leisure Family
6/10
Pleasant
01 Jan 2026
Gregory
Room was goid. It was a typical hotel style but did have a balcony which was great! Activities at pool were only explained in Spanish which was a huge negative. We would not stay here again due to the wait staff seeming to cater to Mexican guests. I would say don’t stay here unless you are Mexican or speak Spanish.
Leisure Family
4/10
Poor
01 Jan 2026
Jaime
I will start this out by saying the good - the rooms are clean, and it has a beautiful view.

However, I would not recommend this hotel to anyone who is not fluent in Spanish. Most places I have gone in Mexico (all-inclusive, at least), at least work with you and try to understand when you speak broken Spanish or even English. However, that is not the case here. Even when you try to speak Spanish to the best of your ability the staff makes you feel judged and even gets quite rude with you. Never mind speaking English. This resort caters to Spanish speakers specifically. While we were there, we met maybe 3 other non-Spanish speaking couples.

There is also nothing to do at the resort besides the pool. There are no bars, just the one main restaurant (where the food is not good, by the way), and the pool. Oh, and speaking of the pool, they allow people to save chairs starting as early as 6am. By the time the pool opens at 9 there is not a single chair available. The one time we got there early and saved chairs, by the time we came down, security had removed our belongings from them. We never saw them do this to anyone else, so that was frustrating.

The pool is extremely loud with staff playing games with children over the speakers. Definitely not a good place to relax, but also not a good place to party.

I truly recommend thinking twice about booking this resort. Skip Mazatlan as a whole and go somewhere else in Mexico, honestly.
Leisure Partner
8/10
Excellent
31 Dec 2025
Kelly
Modern resort close proximity to everything
Leisure Partner
8/10
Excellent
25 Dec 2025
Alma
Staff
8/10
Excellent
19 Dec 2025
Pablo
Yes, it was nice with a great view
6/10
Pleasant
14 Dec 2025
Carla
Room was cleaned daily but amenities were lacking. You practically have to beg for a towel and are only given the bare minimum, I was given 1 facial wash cloth upon request and they wouldn’t change it daily, even when following the guidelines to place towels in shower for a replacement. There is no room refrigerator, no coffee restocked.
Pool is clean and heated.
Beach area is small but accessible. There are no beach chairs or umbrellas. So you’re on your own there.
I wouldn’t stay here again.
Leisure Partner
8/10
Excellent
08 Dec 2025
David
Resort was nice but alot of staff didnt speak English
Leisure Self
4/10
Poor
06 Dec 2025
Dave
The most non-inclusive all-inclusive we've been too.
December 2025

Pros:
Room was clean
Quality of room service food was great
House keeping staff was friendly
Pools are heated
Close to shopping

Cons:
Included drinks are super weak or bottom, bottom shelf
Top shelf drinks (not included) are $7-$14 each
Found mystery hair in the bed upon arrival
No fitted sheets on mattress
No frig in room so no cold drinks or leftovers
You get your ice from a igloo cooler in the cafe downstairs
Toilet wouldn't flush on day 2
\"Hot water\" in shower takes 2 minutes to reach luke warm
Pool closes at 9pm (kicked us out at 8:53)
Buffet food is not made fresh on-site
All juices at buffet are from a bag
Food selection super limited (2 day rotation)
Out door seating was empty \"You need a reservation\"
Wife wanted a veggie wrap from the cafe. \"Extra\"
Wife wanted a piece of cheese in display case. \"Extra\"
Room service? Not included. \"That's extra\"
Band on the beach with snare drum, 2 trumpets, and tuba played for 5-6 hours per day on the beach.
Hotel next for played booming bass until 1:30am
Staff stated power washing pool deck at 6:30am T/W/Th

All in all, we had a good time. It's Mexico after all. But do yourself a favorite a avoid this sad excuse for a resort hotel. Many locals recommended Centro Historico which we will be visiting next time.
Leisure Partner
8/10
Excellent
29 Nov 2025
Reina
Clean room and amazing view
10/10
Exceptional
26 Nov 2025
Linda
Great place. Great staff!
Leisure Friends
8/10
Excellent
24 Nov 2025
JULIO
Good stay and very centric to everything. Rooms are roomy and clean. We enjoyed the pools and didn’t have any luck at the beach, due to high warning of jellyfish. Would definitely recommend
Leisure Family
10/10
Exceptional
21 Nov 2025
Mario
Shampoo and body soap containers not working properly. It was a chore trying to get any shampoo or soap out of those containers. Let room service know of this issue without getting a solution
Leisure Self
8/10
Excellent
20 Nov 2025
Timothy
Nice property, good rooms. Probably more for Mexican/Spanish-speaking families. Very loud, and the staff’s English was not all that great. We got by. I didn’t understand why they kept asking for our room number if we couldn’t charge anything to the room.m? I put a credit down but kept having to pay at the point of sale.

The wristband you have to wear is pretty annoying.
Leisure Family
10/10
Exceptional
20 Nov 2025
Joshua L
Awesome and super clean
6/10
Pleasant
19 Nov 2025
Claudia
Pool area is too small, no fridge in rooms.
Leisure Partner
10/10
Exceptional
19 Nov 2025
Bryan
The staff in the restaurant and pool side were amazing. Shout out to Jorge in the restaurant and Marco pool side. They both made our stay amazing. The rest of the staff were great as well. Would definitely recommend and stay here again.
Leisure Partner
8/10
Excellent
15 Nov 2025
Maria
The room needs more attention. It was very dusty and counters felt sticky. The sink around the inside corners had mold all around. One of the staff members stood out the most. She was so polite, courteous and very friendly. It was also nice that they exchange american dollars to pesos. They also great you at the door and make you feel welcomed. Would recommend
Leisure Partner
6/10
Pleasant
15 Nov 2025
laura
Room was clean. Great view. Staff was great. Friendly.
Just way to nousy and busy. Way to many people. Food Lines were long and could never get a spot at the pool. If you want busy and a party hotel this is for you. Lots of familys. Which was nice. But just to busy for me. Location was great. But i would not stay here if you want a relaxing vacation.
Leisure Partner
10/10
Exceptional
14 Nov 2025
ying
The beach view unobstructed,
the balcony offer a nice view/
Leisure Friends
10/10
Exceptional
14 Nov 2025
Fernando
The staff was very professional and very helpful always there to make your stay a wonderful experience
Business_and_leisure Partner
10/10
Exceptional
14 Nov 2025
Fernando
The rooms were excellent very clean
Leisure Partner

Location & surroundings

Viaggio Resort Mazatlan
Avenida Camarón Sábalo 807, Zona Dorada, 807, Mazatlan, Mexico

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Viaggio Resort Mazatlan

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