Riu Emerald Bay - All Inclusive

Mexico , Mazatlan
NUEVO MAZATLAN, Ave. Sabalo-Cerritos #3404, Zona Costera Cerritos
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100 reviews shown

10/10

Exceptional

28 Jun 2026

benjamin

Clean grounds

Friends

6/10

Pleasant

28 Jun 2026

Jose Eduardo

Playa, pero falta equipo medico (botiquin)a mi hija le pico un quemador ( meduza azul ) poco eficiente la ayuda de personal solo me comunicaron con un medico para llevarla personalmente por mis propios medios

Family_with_children

6/10

Pleasant

28 Jun 2026

Peter

There are serious problems with the elevators. They stop at every single floor regardless if there are people there or not.

We did find one of the world’s largest cockroaches roaming around our room and also saw cockroaches in the dining area.

The air conditioner in our room sounded like a diesel generator and was at 70 dB slamming 24/7 and made it very hard to sleep. Almost like a vacuum cleaner.

There should be staff to wipe up all of the people vomiting from over drinking around the pool throughout the day because it kept continually happening. Also, lots of vomit on the seats.

The service level and staff were fantastic

Getting and returning towels ends up being a giant chore

The buffet food is a cattle herd slop line. Zero à la cart food options available.

Most of the alcohol available is equivalent to bum/homeless liquor in plastic bottles in the United States.

Partner

10/10

Exceptional

26 Jun 2026

Cristobal Rodriguez

An awesome experience as usual, Riu has never disappointed me that's the reason we keep coming back. The only thing is that this time we stayed at the family suite room 3146 and the WiFi and cellphone signal weren't working at all. Once we got to main level 💯 %

6/10

Pleasant

25 Jun 2026

Tariq

Hotel location, beach, water, pool are all good. The reason for giving three star is:
1) Three Mexican bands occupy the beach from noon to 8pm every day. They continuously play resulting in nothing but noise for foreign visitors. There is no opp for peace, at pool or beach.
2) even though property has five restaurants, the food is same across all. Bambo only had chicken satay and sushi, rest was same
3) we stayed 5 days, only twice hotel staff answered room phone. On most occasion it would ring with no one answering or someone would pick and hang right away. Meaning, forget room service
4) only one English speaking non news channel. Rest are all Spanish speaking. You can’t hide in your room from beach band
5) unsafe water sprinkler buried in sand. We hit one, resulted in sprained toe. Reported to reception along with video. No action taken or desire to fix it.

Partner

10/10

Exceptional

25 Jun 2026

Elizabeth

Very clean

6/10

Pleasant

23 Jun 2026

Peter

There was no AC in the lobby and very low AC in the Room other that it was good

Family_with_children

8/10

Excellent

23 Jun 2026

Elvia

Food not so great.

Partner

10/10

Exceptional

23 Jun 2026

Luis Daniel

The hotel was great. All the staff is very helpful & the majority of the food at the buffets were delicious. The waiters are also very nice. The beach & pools were awesome. There were a few cons but the pros outweigh them. The phone signal was not so great & the WiFi was not the strongest & it was difficult to connect. Plus one of the TV remotes didn’t work because it was not for the correct one. Thankfully the only LG remote worked for both tv’s. And also the only channel to watch the World Cup games weren’t passing all the games. You needed Vix account but then again the WiFi signal was weak & the cell phone signal was slow. But overall we had a great time. I would definitely go back in the future.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Ana

Plenty of food and pools to enjoy. Was a little too crowded for my liking. The room did not have the mini bar option as was stated (we just needed some midnight water). Check in was fast but we weren’t directed on where to go just given a room number.

Partner

6/10

Pleasant

18 Jun 2026

Heinrich

It was clean and the staff was good as well
But when we were there 8 Years there had very good AC every where
Now in the lobby was no AC it was very warm and our room AC was not working properly as well

Family_with_children

8/10

Excellent

18 Jun 2026

Elizabeth

I didn’t like that the pool closes so early. I didn’t like that the music is so loud when you are trying to relax. Everything else was great. Good food and always available to grab a bite. Staff was very friendly everywhere. Clean property.

Family

10/10

Exceptional

17 Jun 2026

JUANA LUZ BEATRIZ GUERRERO

Toda nuestra estancia fue increible, es staff todos super amables, y tambien la comida deliciosa

Family_with_children

4/10

Poor

16 Jun 2026

MICHAEL

Room was older, but ok, room a/c was weak, 90% of the hotel did not have A/C, they have fans throughout the hotel, it was horribly humid. I asked the hotel desk if I could leave a deposit for a fan to use in my room, they said they don't offer fans, but I could purchase one at Walmart. LOL. Elevators are crazy SLOW! Prepare to wait. Cleaning room ladies were Great!! The toilet seat was loose, the room coffee machine did not work, I asked the hotel to fix. It was never repaired. The tequila bottle in the room was empty when we checked in, they brought a new bottle the next day. (inconvenient) The adult pool lets kids access the pool area with their parents, so you hear crying. Not truly an adult pool area, and the second pool bar tenders by the outdoor restaurant are extremely sarcastic, especially one older man that walks with a limp. Pool water was foggy. Mexican show was Amazing, I don't know how the dancers can deal with the humidity because the show is outdoors. They need large swamp coolers or fans for guests. And closing the checkout is not in the same area as check in, no signs telling you this. We found the check out. When checking out the supervisor Eric was extremely rude and unprofessional. We were missing one of the pool towel cards. I explained to him that it was probably left in the room. He wanted to charge 300 pesos, I argued with him I'm not trying to steal towels, Eric said just leave, & he needed to cut our bracelets & rudely told us to leave the hotel...

Family

6/10

Pleasant

16 Jun 2026

Kimberly

If I’d never been anywhere else, perhaps I wouldn’t know how good an all-inclusive in Mexico could be. But I have experienced much, much, much, much better, and this one hailed in comparison to all of them.

First of all, aside from the Mexican restaurant, the food was horrible. I’ve never struggled to find food I like in huge buffets like theirs until coming here. Even the chocolate chip cookies were bad, something I didn’t think was possible. There also isn’t room service.

A few bars had Smirnoff and Bacardi, but otherwise, all of the alcohol is off-brand or come from cartons. Another issue with the bar is hygiene. Because this facility allows people to bring refillable drink containers, and the bartenders use the same stirring utensils for all of us, we are all swapping spit.

The biggest issue for me was the elevators which often stopped on every floor. That wouldn’t be a problem if there was air conditioner in them, I wasn’t on the 24th floor, and the compartments were tiny, jammed with other visitors.

The property is pretty, but it is in need of updates and smelled like urine or cleaning products in several places. For example, in the public bathrooms, I was grateful that they were clean, but the toilet brushes are kept out in uncovered canisters, containing very strong-smelling chemicals. And while enjoying cocktails in the pool, the cement stunk like pee. Not to mention the pool itself, which was constantly cloudy and filthy.

Partner

8/10

Excellent

16 Jun 2026

Humberto

The hotel was clean and the staff was great!

Family_with_children

10/10

Exceptional

15 Jun 2026

Francisco

🔥

10/10

Exceptional

14 Jun 2026

Liz Adriana Nieto

Everything was perfect just the hotel needs a little bit of renovation.

Family_with_children

2/10

Poor

14 Jun 2026

JOSE

The food was terrible.

10/10

Exceptional

14 Jun 2026

Mayra

Todo súper limpio y atentos muy buen servicio vale la pena mucho

Family_with_children

8/10

Excellent

14 Jun 2026

Ana Isabel

El hotel está muy bonito y muy grande tienen mucho entretenimiento ,pero lo único que no nos gustó fue en el bar Pool porque ay mucha gente y se apilan y uno no puede ordenar las bebidas porque además los bar tenders se agarran jugando con las mujeres que ya están borrachas y uno tiene que esperar un buen rato hasta que se le asercan a preguntar que va a querer uno yo pienso que ahí necesitan unos 3 o 4 bars tenders y eso era en el bar Pepe’s y que sean formales los que trabajen ahí que no jueguen .

2/10

Poor

13 Jun 2026

Francisco Joel

The outside areas and pools are very nice and well maintained, which was definitely a positive part of the stay. However, the rooms are very old and in need of updating. The beds were also quite uncomfortable, making it difficult to get a good night’s sleep. While the property has great outdoor amenities, the guest rooms did not meet my expectations and could benefit from significant improvements

Family_with_children

10/10

Exceptional

12 Jun 2026

Cesar A

Todo muy bien , excelente hotel

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Alonso

Excelente servicio, muy por encima de la perspectiva, el personal muy educados y atentos

Family_with_children

10/10

Exceptional

12 Jun 2026

Amy

Great experience

Family

6/10

Pleasant

11 Jun 2026

Jaime

The rooms were very dirty, the pools weren't cleaned, and there weren't enough elevators for all the people. The whole building was very hot; there was no air conditioning anywhere in the building except in the rooms.

Family_with_children

10/10

Exceptional

10 Jun 2026

Senaida

Una habitación que nos dieron eta súper amplia excelente

6/10

Pleasant

08 Jun 2026

Fatima

First night we were there we found a worm on the bed the food it self is not good at all I mean that is the reason people get the all inclusive to save on food but we ended up almost every day getting outside food the pools where always super hot and there wasn’t much to do overall. The rooms we had were about 10 min walk from everything. Also the hotel itself is very far from the malecon so you have to take like a 25 min car ride to explore everywhere else. Overall I think you should save your money and get something better for an more affordable price.

Family_with_children

10/10

Exceptional

07 Jun 2026

Cesar

Los elevadores se llenan

Family_with_children

4/10

Poor

07 Jun 2026

Kimberley

We just got back from our week long stay at Riu Emerald Bay. We had 3 rooms and 5 people. I would not stay here again. To start the elevators were always down and there’s 22 floors! The room cards always were getting demagnetized even when careful. The food was ok but not memorable. We found the far buffet in the main building the best food out of all of them. When it came to booking our à la carte dinners the app was atrocious! Three of us trying to book and only one could. We went to the front desk and they kept saying to use the app and it was our error. We asked for a manager to which the lady said “that’s me” and smiled. We said forget it then. We had phone calls the first couple of days during siesta time and when I would answer they couldn’t hear me and I could barely hear them - their phone lines are crappy! Finally a lady named Anna Maria stepped in the save the day with the à la cart dinners and we had Bamboo and Las Gaviotas. We were horrified that this booking was a buffet at Bamboo. The food was not good and made me sick the next day. The Italian one was great. Service in all restaurants / buffets was perfect! Excellent staff there. The resort was clean. We’ve stayed at numerous big resorts before but never a RIU - we will not be back to one again. Mazatlan was beautiful and we recommend the old zone to stay in. Check out the observatory and the aquarium.

Family

10/10

Exceptional

07 Jun 2026

Maritza

Beautiful resort!

Friends

10/10

Exceptional

07 Jun 2026

Jorge

Todo bien

Family_with_children

10/10

Exceptional

07 Jun 2026

Jose

Todo

6/10

Pleasant

07 Jun 2026

Diane

No comment

Friends

10/10

Exceptional

07 Jun 2026

Analilia

Una excelente experiencia que volvería a repetir sin duda es el mejor hotel en que me alojado

6/10

Pleasant

07 Jun 2026

Charlene Nicole

Beautiful beach and food was pretty good. The pools were small and dirty with phlegm floating in one. Locals showed up half way through the week and a lot were loud and messy. They had no respect to the servers and would leave garbage everywhere!

10/10

Exceptional

06 Jun 2026

Fabiola

Every thing was great.

Partner

10/10

Exceptional

06 Jun 2026

Desaree

N/A

Family_with_children

10/10

Exceptional

06 Jun 2026

Santiago lionel

Very pretty and clean, nice view of the beach

Family_with_children

8/10

Excellent

05 Jun 2026

Jesus Jose Garcia

Great place to stay although ac was out the conversation, food was decent but not great

Friends

10/10

Exceptional

02 Jun 2026

Enrique

Best Hotel in Mazatlan

Partner

2/10

Poor

01 Jun 2026

LINDA

We made 3 reservations for 3 rooms, they gave us the rooms on the 2nd floor which did not have a view at all. And one of the rooms air conditioning was not working. We went back to the reception area and asked to be moved and at first they gave us a real hard time but at the end after a
While they gave us the new rooms but us wait until the following day. Which the temp was so hot and no AC. They did not allowed the red taxi trucks to drop us of in the front of the hotel. They are only allowed in the front street entrance which is a 8-10 min walk up hill to get to the lobby with the heat seems longer. With heels is even worse. They are definitely not friendly at all. My family and I were very disappointed. We have stayed in this chain of hotels in other destinations and never had an issue.

Family

10/10

Exceptional

29 May 2026

Beatriz

Great Like always this is our four time in this hotel and we love it.

Family

8/10

Excellent

28 May 2026

Frank

Enjoyed my stay, staff were polite and helpful. Food was delicious. Entertainment was great.

Family_with_children

6/10

Pleasant

28 May 2026

Karina Mariana Ortega

It is okay, but the alcohol is low quality, also the rooms are really old and the staff in the front desk is awful, they are super rude and don’t help to make the reservation for restaurants. The rest of the people super kind

Family

10/10

Exceptional

28 May 2026

noe

Muy buena atencion. Nos gusto mucho la variedad de comida, y la atencion que se brinda. Sin duda volveriamos de nuevo!!

Partner

10/10

Exceptional

25 May 2026

Gustavo

All of the staff was very attentive and welcoming. From the front desk staff, cleaning staff, waiters, and bar tenders, everyone would go out of their way to make sure you were taken care of. Any time we had a special request, they always made an effort to animate us. We never heard a \"we aren't able to\" \"sorry, we can't\", it was always \"not a problem\" or \" let me see what I can do\".

Family

10/10

Exceptional

24 May 2026

Kenneth

Great place. If I had one complaint it would be not enough plugs in the room.

Partner

10/10

Exceptional

24 May 2026

Andriy

Excellent

Family

10/10

Exceptional

23 May 2026

Patricia

Really great experience, food was good, property well maintained, great times

Family_with_children

2/10

Poor

22 May 2026

francesco

its old the food is barely ok

Self

8/10

Excellent

20 May 2026

Sandra

Rooms were clean and property was well kept.

Partner

8/10

Excellent

19 May 2026

Graciela

Pool was fine one was under construction make the other full. No view of the ocean or pool

6/10

Pleasant

19 May 2026

Cyrus

Yes

Partner

10/10

Exceptional

19 May 2026

Alberto

Customer service was excellent! Food was good! Pool tiles need better up keeping. Had a great time!

Partner

8/10

Excellent

17 May 2026

Amy

The adult pools are overly warm, would be nice if somw cool water filtered through them. Food was good, lots of care and attention went in to food preparation and display

Friends

10/10

Exceptional

16 May 2026

Patricio

Everything was good, food, staff all good in general

Family

10/10

Exceptional

15 May 2026

Gildardo gollas

Excelente customer service

8/10

Excellent

14 May 2026

Samantha Mary

Room was upgraded at no charge had a amazing ocean view. Jacuzzi at the spa was disappointing as the water was cold... not 100 degrees as advertised. The spa prices were crazy expensive. The bar tenders and wait staff were amazing, very happy, very friendly. Front desk staff were not super friendly. Nexus tour booker Alex was amazing definitely recommend, even checked back to see how our excursion was and to say good bye and helped us to our airport shuttle.

Family

6/10

Pleasant

13 May 2026

Olivia

The food wasn’t great. It was pretty bad rooms were clean facilities were clean very limited drink options.

Partner

10/10

Exceptional

12 May 2026

Dione M

We love this place and we'll come back for sure

Partner

2/10

Poor

08 May 2026

Antonio chavarin

I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn.
While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere.
We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening.
On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done.
What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry.
And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room

Partner

10/10

Exceptional

05 May 2026

Edgar Felix

Third time I stay at RIU and always amazing. Staff is friendly, every area in the hotel is clean and the food is delicius. For me and my family is the best hotel in Mazatlan!!

Family_with_children

10/10

Exceptional

05 May 2026

Miguel Angel Martinez

Resort had all you can need to have a great vacation. The only downfall is that is far from the malecon but other than that great place to vacation. Will recommend to others.

Family_with_children

10/10

Exceptional

04 May 2026

JUAN

Our trip was exceptional. The rooms and floors were spotless and cleaned everyday. The staff were very attentive, friendly, and kind. The pools were all very clean and always had fun activities to participate in. The beach was very enjoyable and there was always a lifeguard keeping everyone safe.

Family_with_children

4/10

Poor

02 May 2026

Nicola

Pools were awful and on each of them there seemed to be something unpleasant floating in them. The “band” playing live music was unbearably loud to the point where our party couldn’t have a conversation. It went on for hours and hours daily. We could even hear it in our room with the door balcony door shut. The rooms very outdated, bed linen not always clean, bathroom could do with a new shower curtain. The plug sockets were so old that plugs would continuously fall out. Would never return. The staff were friendly and polite

Friends

6/10

Pleasant

02 May 2026

Jordan

Staff overall pretty friendly, same food at the buffet every day but decent. The Italian restaurant was good, the Japanese restaurant was just another buffet. The most disappointing was everyday from
2-7pm there were 3 mariachi bands playing at the same time - different songs… plus the hotels music. Every afternoon was very loud and chaotic. There will be no enjoying your sunsets from your balcony… There is also a market set up on the beach every day and you’re constantly approached on your way to the ocean. Hotel does have private beach area where the vendors are not allowed. Also the pillows were next level terrible.

Family_with_children

10/10

Exceptional

28 Apr 2026

Ivania

Friends

10/10

Exceptional

25 Apr 2026

John

Internet was good. I felt the adult only pool was murky didn't want to be in it. The staff were always curious and helpful

Self

8/10

Excellent

25 Apr 2026

tracy

Would of been nice to have a proper coffee shop also the sports bar should be for adults only
Also need more entertainment outside in evening

10/10

Exceptional

25 Apr 2026

Susan

Hotel was great! Food was awesome. Staff was friendly and super accommodating. Hotel is big so there is some walking required. They have a pool that has a ramp which is great for people with disabilities. Restaurants do require reservations which are encouraged to do on the hotel app but it's a little difficult especially if you are traveling with many people with different room numbers, but food is well worth it. Beach is great. I love banda so for our party it was great to have the music playing. Over all would definitely recommend.

Friends

10/10

Exceptional

24 Apr 2026

Veronica

it was beautiful. loved it.

4/10

Poor

24 Apr 2026

Jeannette

I was really disappointed with my stay at this hotel. Cleanliness was clearly an issue—I found two cockroaches in my room, which is completely unacceptable and made it hard to feel comfortable at all.

On top of that, the bathroom setup was inconvenient and potentially unsafe. The bathtub had an unusually large step up to get into the shower, which made it awkward and difficult to use. It didn’t feel well-designed or guest-friendly.

Overall, between the cleanliness concerns and the poor bathroom layout, this stay did not meet even basic expectations. I would not choose to stay here again.

Family

10/10

Exceptional

23 Apr 2026

Michael

Great place for families. You never need to leave the resort for anything unless you're into more cultural events and activities.

Self

8/10

Excellent

21 Apr 2026

Maria Aide

Everything was great

Partner

10/10

Exceptional

21 Apr 2026

Carrie

My room was amazing! The staff was incredible!
Beach was walked daily.
The pools could use some repairs but so many to choose from.
My chambermaid left my towel critters every day.

Friends

6/10

Pleasant

20 Apr 2026

Xochilth

La alberca estaba muy bien , mi cuarto no tenía vista al mar pero eso no me molestaba . Nos pasó que llegamos al cuarto y no había ni una botella de agua. Del licor , el de mejor calidad estaba vacío y pedíamos cosas y tardaban más de una hora para hacer el refill.

Family_with_children

8/10

Excellent

20 Apr 2026

Rosa

Mire una cucaracha en el área de la comida fui lo único que no me gusto y lo demás esta muy aceptable

Partner

8/10

Excellent

19 Apr 2026

Benjamin

Everything was fantastic!

Family_with_children

8/10

Excellent

19 Apr 2026

Melanie Ann

Everything was amazing the food was great staff always smiling had a great first time experience!

Family_with_children

6/10

Pleasant

19 Apr 2026

Marti-Jo

The beach is spectacular, the rooms were clean, the staff was great… however we asked for two beds (expecting two queen or double beds) and when we got there, the two double beds were literally attached. When we spoke to the front desk, they told us that we DID get the correct type of room (there were 3 adults staying in the room so it was a bit uncomfortable and inconvenient) Be expected to wait for the elevators.. but the view of the ocean from the balcony is second to none! Lots of places to eat within the resort. All in all, we were pleased!

Friends

10/10

Exceptional

18 Apr 2026

Sara

Pools were amazing, buffets and other restaurants were extraordinary. Our family size room was exactly what we needed for 6 people. Beach was clean, but busy with vendors, and mexican bands fighting for attention.
The kids favourite part was the hourly Riu activities and the foam pool party!
Overall very relaxing and enjoyable vacation and we cant wait to return!

Family_with_children

10/10

Exceptional

18 Apr 2026

David

The Riu was great stay.

Family_with_children

10/10

Exceptional

17 Apr 2026

Evan Hubert

The only downside for our stay was the elevator system. The size of it and frequency that it was available was frustrating some times. If it was possible, it would be nice if certain elevators only went to certain floors (2-10, 11-22), with all being able to go to lobby and dining floor.

Partner

10/10

Exceptional

17 Apr 2026

Erik Francisco

Todo

Family_with_children

10/10

Exceptional

15 Apr 2026

Maria Isabel

Excellent resort!!

Friends

8/10

Excellent

15 Apr 2026

Vanessa

Every thing was excellent, but put 2 stars for the property. Some pool areas are very slippery. I fell on the first day of my trip. Hurt my knee and the others leg pretty bad.

10/10

Exceptional

14 Apr 2026

Luz

Clean rooms, all the restrooms are clean at the property. Lots of food verity for everyone
Will be planning on taking all my family on our next vacation.

Partner

6/10

Pleasant

14 Apr 2026

Mary

The staff behind the outside bars were very rude especially the Margarita bar. We avoided it by getting our cocktails/drinks inside and taking them out to the seating area at the Margarita bar.
Several other guests also complained.
Horrible service!

Family

8/10

Excellent

14 Apr 2026

Analleli

Bueno

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Deanna

This is a big resort with a lot of people. They have over 1000 rooms. Be prepared to walk a lot to get to your room. Pool chairs around adult only pools fill up very fast and are reserved early. It is a great value for the price. You can’t swim in the ocean here as it’s too dangerous. Also lots of jelly stings when people did go in up to their knees. Food was acceptable but the app for reservations in the à la carte is useless as they are always booked up. Room was fine - beds and pillows aren’t great but it was okay.

Partner

8/10

Excellent

12 Apr 2026

Luis

Some stuff was rude but overall was ok

10/10

Exceptional

12 Apr 2026

Jody Lynn Mary

We had the best room imo on the 4th floor overlooking the resort and ocean. The sunsets from our balcony were breathtaking. Anything and everything we asked for was delivered or done asap without any issue! Bar staff were top notch waiters/waitresses catered to your every need. Would definitely return

Partner

10/10

Exceptional

11 Apr 2026

Jamie

We have had a couple stays at this resort. The only complaint we would have would be the elevators taking a long time but that comes with staying on the tower instead on the new building. We will be back soon.

Family

10/10

Exceptional

11 Apr 2026

Isaias

Food rooms services cleanness was great only negative is the small elevators and the lines to get on and off and the room key cards not working after having them next to your phone or a chip credit debit card so you have to go to the lobby for them to program them again but everything else was grear great for families with kids and adults

Family_with_children

6/10

Pleasant

08 Apr 2026

Kerri

The staff were amazing, always treated us wonderfully. However, there was very limited gluten free options. My meals consisted mainly of fresh fruit, plain salad fixings with no salad dressing that was gluten free, and French fries. We booked the Asian à la cart telling them I was a celiac. All I got was plain white rice and a plain chicken skewer, while the other 7 people of our party got wonderful options. They knew ahead of time that a celiac was going to be there. They cooked everything with soya sauce containing wheat. Even some plain stir fried vegetables would have been a nice addition to my plate. The adult pool was disgustingly dirty. One afternoon a drunk man threw up in the pool and they didn’t evacuate the pool to at least clean up the filth. There was cigar butts around the pool that had been there several days, the pile just kept growing daily. It was very disappointing. The RIU app was great for getting our fridge and coffee stocked. They were there within half an hour.

Friends

10/10

Exceptional

08 Apr 2026

catherine Annette a

Great experience!

10/10

Exceptional

07 Apr 2026

David

Loved the Riu Emerald Bay and will come back again.

Partner

6/10

Pleasant

06 Apr 2026

Jacqueline

Food was not the best. Grounds were very clean.

Family_with_children

6/10

Pleasant

06 Apr 2026

Danielle

There was nothing wrong with this hotel. It was beautiful, fairly clean, the AC worked and the buffet food was amazing.
It didn't have much for shows or entertainment and there wasn't alot to do around the resort. Just enough to keep you happy and satisfied. Mazatlan is different than other places in Mexico but we felt warm and safe and happy we went.

Family_with_children