Riu Emerald Bay - All Inclusive

Mexico , Mazatlan
NUEVO MAZATLAN, Ave. Sabalo-Cerritos #3404, Zona Costera Cerritos
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100 reviews shown

10/10

Exceptional

28 Apr 2026

Ivania

Friends

10/10

Exceptional

25 Apr 2026

John

Internet was good. I felt the adult only pool was murky didn't want to be in it. The staff were always curious and helpful

Self

8/10

Excellent

25 Apr 2026

tracy

Would of been nice to have a proper coffee shop also the sports bar should be for adults only
Also need more entertainment outside in evening

10/10

Exceptional

25 Apr 2026

Susan

Hotel was great! Food was awesome. Staff was friendly and super accommodating. Hotel is big so there is some walking required. They have a pool that has a ramp which is great for people with disabilities. Restaurants do require reservations which are encouraged to do on the hotel app but it's a little difficult especially if you are traveling with many people with different room numbers, but food is well worth it. Beach is great. I love banda so for our party it was great to have the music playing. Over all would definitely recommend.

Friends

10/10

Exceptional

24 Apr 2026

Veronica

it was beautiful. loved it.

4/10

Poor

24 Apr 2026

Jeannette

I was really disappointed with my stay at this hotel. Cleanliness was clearly an issue—I found two cockroaches in my room, which is completely unacceptable and made it hard to feel comfortable at all.

On top of that, the bathroom setup was inconvenient and potentially unsafe. The bathtub had an unusually large step up to get into the shower, which made it awkward and difficult to use. It didn’t feel well-designed or guest-friendly.

Overall, between the cleanliness concerns and the poor bathroom layout, this stay did not meet even basic expectations. I would not choose to stay here again.

Family

10/10

Exceptional

23 Apr 2026

Michael

Great place for families. You never need to leave the resort for anything unless you're into more cultural events and activities.

Self

8/10

Excellent

21 Apr 2026

Maria Aide

Everything was great

Partner

10/10

Exceptional

21 Apr 2026

Carrie

My room was amazing! The staff was incredible!
Beach was walked daily.
The pools could use some repairs but so many to choose from.
My chambermaid left my towel critters every day.

Friends

6/10

Pleasant

20 Apr 2026

Xochilth

La alberca estaba muy bien , mi cuarto no tenía vista al mar pero eso no me molestaba . Nos pasó que llegamos al cuarto y no había ni una botella de agua. Del licor , el de mejor calidad estaba vacío y pedíamos cosas y tardaban más de una hora para hacer el refill.

Family_with_children

8/10

Excellent

20 Apr 2026

Rosa

Mire una cucaracha en el área de la comida fui lo único que no me gusto y lo demás esta muy aceptable

Partner

8/10

Excellent

19 Apr 2026

Benjamin

Everything was fantastic!

Family_with_children

8/10

Excellent

19 Apr 2026

Melanie Ann

Everything was amazing the food was great staff always smiling had a great first time experience!

Family_with_children

6/10

Pleasant

19 Apr 2026

Marti-Jo

The beach is spectacular, the rooms were clean, the staff was great… however we asked for two beds (expecting two queen or double beds) and when we got there, the two double beds were literally attached. When we spoke to the front desk, they told us that we DID get the correct type of room (there were 3 adults staying in the room so it was a bit uncomfortable and inconvenient) Be expected to wait for the elevators.. but the view of the ocean from the balcony is second to none! Lots of places to eat within the resort. All in all, we were pleased!

Friends

10/10

Exceptional

18 Apr 2026

Sara

Pools were amazing, buffets and other restaurants were extraordinary. Our family size room was exactly what we needed for 6 people. Beach was clean, but busy with vendors, and mexican bands fighting for attention.
The kids favourite part was the hourly Riu activities and the foam pool party!
Overall very relaxing and enjoyable vacation and we cant wait to return!

Family_with_children

10/10

Exceptional

18 Apr 2026

David

The Riu was great stay.

Family_with_children

10/10

Exceptional

17 Apr 2026

Evan Hubert

The only downside for our stay was the elevator system. The size of it and frequency that it was available was frustrating some times. If it was possible, it would be nice if certain elevators only went to certain floors (2-10, 11-22), with all being able to go to lobby and dining floor.

Partner

10/10

Exceptional

17 Apr 2026

Erik Francisco

Todo

Family_with_children

10/10

Exceptional

15 Apr 2026

Maria Isabel

Excellent resort!!

Friends

8/10

Excellent

15 Apr 2026

Vanessa

Every thing was excellent, but put 2 stars for the property. Some pool areas are very slippery. I fell on the first day of my trip. Hurt my knee and the others leg pretty bad.

10/10

Exceptional

14 Apr 2026

Luz

Clean rooms, all the restrooms are clean at the property. Lots of food verity for everyone
Will be planning on taking all my family on our next vacation.

Partner

6/10

Pleasant

14 Apr 2026

Mary

The staff behind the outside bars were very rude especially the Margarita bar. We avoided it by getting our cocktails/drinks inside and taking them out to the seating area at the Margarita bar.
Several other guests also complained.
Horrible service!

Family

8/10

Excellent

14 Apr 2026

Analleli

Bueno

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Deanna

This is a big resort with a lot of people. They have over 1000 rooms. Be prepared to walk a lot to get to your room. Pool chairs around adult only pools fill up very fast and are reserved early. It is a great value for the price. You can’t swim in the ocean here as it’s too dangerous. Also lots of jelly stings when people did go in up to their knees. Food was acceptable but the app for reservations in the à la carte is useless as they are always booked up. Room was fine - beds and pillows aren’t great but it was okay.

Partner

8/10

Excellent

12 Apr 2026

Luis

Some stuff was rude but overall was ok

10/10

Exceptional

12 Apr 2026

Jody Lynn Mary

We had the best room imo on the 4th floor overlooking the resort and ocean. The sunsets from our balcony were breathtaking. Anything and everything we asked for was delivered or done asap without any issue! Bar staff were top notch waiters/waitresses catered to your every need. Would definitely return

Partner

10/10

Exceptional

11 Apr 2026

Jamie

We have had a couple stays at this resort. The only complaint we would have would be the elevators taking a long time but that comes with staying on the tower instead on the new building. We will be back soon.

Family

10/10

Exceptional

11 Apr 2026

Isaias

Food rooms services cleanness was great only negative is the small elevators and the lines to get on and off and the room key cards not working after having them next to your phone or a chip credit debit card so you have to go to the lobby for them to program them again but everything else was grear great for families with kids and adults

Family_with_children

6/10

Pleasant

08 Apr 2026

Kerri

The staff were amazing, always treated us wonderfully. However, there was very limited gluten free options. My meals consisted mainly of fresh fruit, plain salad fixings with no salad dressing that was gluten free, and French fries. We booked the Asian à la cart telling them I was a celiac. All I got was plain white rice and a plain chicken skewer, while the other 7 people of our party got wonderful options. They knew ahead of time that a celiac was going to be there. They cooked everything with soya sauce containing wheat. Even some plain stir fried vegetables would have been a nice addition to my plate. The adult pool was disgustingly dirty. One afternoon a drunk man threw up in the pool and they didn’t evacuate the pool to at least clean up the filth. There was cigar butts around the pool that had been there several days, the pile just kept growing daily. It was very disappointing. The RIU app was great for getting our fridge and coffee stocked. They were there within half an hour.

Friends

10/10

Exceptional

08 Apr 2026

catherine Annette a

Great experience!

10/10

Exceptional

07 Apr 2026

David

Loved the Riu Emerald Bay and will come back again.

Partner

6/10

Pleasant

06 Apr 2026

Jacqueline

Food was not the best. Grounds were very clean.

Family_with_children

6/10

Pleasant

06 Apr 2026

Danielle

There was nothing wrong with this hotel. It was beautiful, fairly clean, the AC worked and the buffet food was amazing.
It didn't have much for shows or entertainment and there wasn't alot to do around the resort. Just enough to keep you happy and satisfied. Mazatlan is different than other places in Mexico but we felt warm and safe and happy we went.

Family_with_children

10/10

Exceptional

06 Apr 2026

Manuel Garry

All good

Partner

10/10

Exceptional

05 Apr 2026

Jennifer

Really good staff…

8/10

Excellent

03 Apr 2026

Tiffany

Variety of pool areas, staff friendly and helpful

Family_with_children

10/10

Exceptional

03 Apr 2026

Jesus F Pacheco

Views are amaizing beach or sea view for every room, the staff was amaizing , the pool water was super warm, the all inclusive package is the best , the food and drinks where amaizing 100% recommended

Family_with_children

10/10

Exceptional

03 Apr 2026

Gina

Great place

8/10

Excellent

03 Apr 2026

Kylie

Room was nice, great view from the balcony. We found the breakfast food and poolside lunch to be the most enjoyable food options. Be sure to make a daily dinner reservation on the Riu app before your trip if you can! Prepare for outlets in the room to not work well.

Family_with_children

4/10

Poor

02 Apr 2026

Brian

Sorry , but I did not enjoy my stay for one week. I entered my room and was welcomed with 3 small cockroaches. I think they come from under the bar fridge. The rooms and decor are dated. The key card constantly do not work and have to go down to reset them. Drinks are definitely not premium, food was not great either. Beach was very nice, but the water was extremely rough. I wouldn’t go out further than 25 feet. I love the bands playing during the afternoons. It was very enjoyable. The pools are nice and somewhat clean. There isn’t much to do in the evenings on the resort. I’ve never been to the Riu chain, but they have to up their game. I don’t go on vacation to eat hotdogs and hamburgers pizza and nacho chips. I’m sorry but that’s my honest opinion. I will say that the staff are wonderful, they are really friendly and make this resort a little more welcoming

Self

8/10

Excellent

01 Apr 2026

C-Ann

Room had a great view, hotel was clean and many bars and pools to choose from. Beach was beautiful and clean. Great for morning walks. Food was lacking not much selection of restaurant's. All buffets. I would say this resort is mostly for families if you are looking for more adults, less screaming and crying I would find an adults only, but if you have a family this would be a great spot lots for kids to go.

Friends

10/10

Exceptional

01 Apr 2026

Brandon

Staff was nice, children’s activity were a little confusing

10/10

Exceptional

31 Mar 2026

Maria Sobeida

Clean room staff was really helpful and nice the beach view was great.

Self

8/10

Excellent

30 Mar 2026

Arianna

El staff del área de alberca no es muy amable, y las mujeres que amenizan no usan un lenguaje adecuado para familias.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Joanne

Beach view excellent Pool excellent

Family_with_children

10/10

Exceptional

29 Mar 2026

Yilda

Friendly staff! Rooms are cleaned everyday. Great food!

Family

10/10

Exceptional

28 Mar 2026

Carolina

Excellent staff, service and experience! Will definitely visit again!

Family

10/10

Exceptional

26 Mar 2026

Bryan

Fantastic resort on the beach & excellent for families with children.

Family_with_children

10/10

Exceptional

26 Mar 2026

Valeria

Al principio la

4/10

Poor

26 Mar 2026

leslie a

Disappointing. The plates in the restaurants were not clean. The buffet areas were sloppy and unappealing. The bartenders at the outdoor beach bar ignored certain customers for some reason and did so blatantly. It was busy and the pool staff had a hard time keeping the pool area clean from dirty dishes and cups building up which were on the ground and on the beach chairs. Would not return. However, the beach area was very nice with plenty of lounge chair seating and many beautiful palm trees for shade. Pedro was wonderful and took very good care of our two teenagers when they were eating without us.

Family_with_children

10/10

Exceptional

25 Mar 2026

Rosalia

Excellent services

Family_with_children

6/10

Pleasant

24 Mar 2026

Omar

Lots of families and kids. Kind of crowded and very busy. Not a place to relax and chill. More of a foody paradise with lots of Canadians snowbirds.

10/10

Exceptional

24 Mar 2026

Francisco

Different restaurants to eat and drink
Great place

Family_with_children

10/10

Exceptional

24 Mar 2026

Paige Nadine

Lots of bugs in pool . Bees where bad . Lots of ppl stung. Pool was fun though. Beach is great

Partner

8/10

Excellent

24 Mar 2026

Carmen Marie

Staff incredibly patient, kind and helpful. Well cared for and clean. Staying in the newer building was a plus without elevators. Lots of dairy and gluten free options :)
Do yourself a favour and join the Riu facebook group to get all the ins and outs before you arrive!

Family_with_children

10/10

Exceptional

24 Mar 2026

Cheryl Lynn

Clean room. Wonderful staff.

Family

10/10

Exceptional

23 Mar 2026

Anna

Staff is excellent, everything is so clean all of the time. Everything very accessible, great for kids, lots of pool options. Kids club is only about 2 hours per day but they take good care of them. Rooms are very clean. Building is a tad dated, drinks are so-so, food is great lots of options. Beds weren’t that comfortable a little hard for my comfort but I asked for a bunch of extra pillows and that helped. No issues with elevators. Banda bands on the beach every night was a bit annoying (like 4 bands playing something different at a time). Beautiful beach. I would return solely because of the staff and cleanliness. Oh also the weather was impeccible. 27 Celsius every day not 1 cloud.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Carlyanne

We had a wonderful stay overall and truly enjoyed all 7 days. That said, I’ll highlight a few things others may want to consider. This review is for a connecting room booking (2nd and 7th floors).

At check-in, despite paying extra for an ocean-view connecting room (needed for young children), we were told none were available. There was little effort to resolve this until I advocated for a solution. We stayed one night in a 2nd-floor connecting room (no ocean view) and then moved to the 7th floor. It worked, but was inconvenient, and no compensation was offered.

The rooms are dated and not what I would expect of a 4-star property. Beds smelled musty, extra blankets appeared unwashed, and we had issues with a clogged toilet and a slow-draining sink. The pillows were very uncomfortable, so we improvised. Connecting rooms are at the ends of the building, which offers great views but comes with constant fan noise.

Pools and waterslides were fun, though the slides are quite rough—many guests mentioned minor injuries. Don’t leave towels unattended; ours was taken and replacement fees apply.

Food was good but repetitive. The reservation app is difficult—lining up early worked best. Staff were excellent and kept everything very clean.

The beach is beautiful for sunsets but not swimmable beyond knee depth.

Overall, a fun stay with great staff, but some service and maintenance gaps.

Family_with_children

10/10

Exceptional

23 Mar 2026

Shirmel

Riu Emerald Bay was an amazing place to visit. The rooms were clean and the staff was polite. We loved the pool and swim-up bars. The restaurants provided a great variety of food and the poolside cafe at Pepe's was really convenient for midday snacks. I would definitely suggest visiting the spa for a massage. The steam room had a wonderfully minty scent. If I had to change anything I would say turn the temperature up in the hot tub. We had a wonderful time from the beginning to end of our trip.

10/10

Exceptional

23 Mar 2026

ana

Everything was great

10/10

Exceptional

19 Mar 2026

Imelda

The room we had was in the tower. Bed was a little harder than what I’m used to. However the room was still nice facing the ocean.
I would go back to this property but I would ask for a room in the new building

Family

10/10

Exceptional

18 Mar 2026

Dylan

We had the ocean view jacuzzi room. Large room with a jacuzzi in the room that we didn’t use but there is a jacuzzi on the patio as well and we were in it at the end of every night. Lots of options for food, we were never hungry. Sports bar had awesome martinis and morning coffee. Lots of chairs at pools and beach. Not one complaint. Would definitely stay again

10/10

Exceptional

18 Mar 2026

Jessica

Very clean property. Staff was very professional . Had a great experience. We will definitely go back .

8/10

Excellent

17 Mar 2026

Joel

I chose Riu because it had fun activities and music. This time that was missing.

Friends

8/10

Excellent

16 Mar 2026

Daniel Hector

Great place and acitivities.

Partner

10/10

Exceptional

16 Mar 2026

Brandon

Perfect for families. Awesome beach. Staff was always cleaning and friendly.

Family_with_children

10/10

Exceptional

16 Mar 2026

Michael Matthew

We have stayed at other Riu resorts and were pleased that Emerald Bay lived up to our expectations. One nice feature is that all the rooms in the tower are ocean view without having to pay extra. The beach was nice and the pool areas had something for everyone. The water park is a nice feature also. We enjoyed the buffet options best but the snack bar was always a good, convenient option. Staff was always helpful and worked hard to keep the common areas clean and inviting.

Family

10/10

Exceptional

16 Mar 2026

Victor

Excellent

Family

6/10

Pleasant

15 Mar 2026

guerami

dead roaches in the bathroom, noisy beach

Family

10/10

Exceptional

14 Mar 2026

Mhari

Perfect ocean and beach view, even on lower floors. Staff were friendly, helpful and accommodating. Food was great. Not a single complaint.

Self

10/10

Exceptional

13 Mar 2026

David

We were only here for a week, but from the time we arrived to check out, we had an amazing stay. The staff and amenities are top notch. The beach is amazing with lots of vendors if you wish to buy from them. There's always fairly large surf waves coming in from the pacific, so use your discretion if you want to try swimming.
The five pools and two swim up bars are great for spending afternoons meeting people from all over. The convenient hamburger, hotdog and taco stands by the pools is really handy.
The food and entertainment was top notch as well. The numerous restaurants and nightly entertainment kept us happy and satisfied the whole time. A big shout out to Sergio and Roman at La Tres Islas for their awesome service and smiles the whole time we were there.
We enjoyed amazing daily sunrises and sunsets as well.

10/10

Exceptional

12 Mar 2026

Gordon Trevor

Beautiful ocean view

8/10

Excellent

12 Mar 2026

daniel

The room was nice and all but does need some attention the bottels in the case 2 were empty the door handle of the room for the sliding glass was loose and i asked for an anniversary arrangement and they didnt place it in the room

Family_with_children

10/10

Exceptional

11 Mar 2026

Maria

My room was not visible to the beach I was only able to see palms.

Family_with_children

10/10

Exceptional

11 Mar 2026

Kevin

Lots of room , not to crowded. Lots of meal selection . Courteous staff . Very secure location

Partner

10/10

Exceptional

11 Mar 2026

BRIAN

Everything was great !!!

Partner

2/10

Poor

09 Mar 2026

Peggy S

The room was so musty smelling. 2nd floor absolutely no view. Food at best was tolerable but nothing to brag about. Bathroom needs a renovation. Bathtub very slippery. Almost fell several times.

Partner

10/10

Exceptional

08 Mar 2026

Judy

Riu Emerald Bay is very clean, well maintained and excellent food choices. The older rooms have a deep tub to step in and out of, so ask for a newer room with a shower if you prefer. The brass bands on the beach can be a real spoiler if you want a relaxing holiday. This resort is also a distance from the city itself, be prepared for that too. But the beach is lovely and weather perfect!

Partner

10/10

Exceptional

07 Mar 2026

Patricia Marie

Yes our room overlooked the beach and it was a beautiful view every morning and every evening

Partner

10/10

Exceptional

05 Mar 2026

Brenda

Ocean was just steps away from our pool and the view from the 15th floor was amazing

Partner

8/10

Excellent

03 Mar 2026

Bradley

Really enjoyed our time here at the resort. Found that it was very clean. The room was OK. The mattress felt springy though. And I would’ve liked the flatter pillow. The air conditioning was a bit loud as well. I know that’s tough to work with, but it was something that my wife complained about a lot.

Food was good. Staff is very friendly!

Partner

10/10

Exceptional

03 Mar 2026

Doug

Beautiful view of pools and beach

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Kharina Sison

Stayed for a week and everything was perfect from food, amenities, room and the view is so romantic. Elevators would only take 1-1:30mins.the longest to wait. Bands by the beach at sunset was fun too.

10/10

Exceptional

01 Mar 2026

George

The entire hotel is kept spotless. Very efficient and friendly staff. Cleanup is ongoing throughout the day and night.

Partner

8/10

Excellent

27 Feb 2026

Douglas Lee

It was great ! The suite room was awesome. Service is great too. The laundry part is a bit sketchy. We had to get our clothes washed. Simple right? Well a supervisor had to come and check our clothes out. Fine no problem. She then gave us an option of either 48 hours or 24 hours return of our clothes. Well we weren’t in a hurry so we said 48 hours. But then this is when it gets tricky. Our receipt that we signed for 48 hours got switched to 24 hours! We were so mad because it cost us $75 for 48 hours now they want to charge us $150 for laundry that we signed for 48 hours, they are switching it to 24 hours without our confirmation!! At it will cost $150 for laundry!!! We went to the front desk right away . There was no apology given. They fixed it that’s it. So if you are going to get your clothes washed be very careful. Look out for what you are signing and be aware of everything! It was an ok stay except for the laundry mishap . The service was great. Use their app RIU , it helps with making reservations to the restaurant. The restaurant were ok. Nothing to write home about .

Partner

8/10

Excellent

27 Feb 2026

Susan

Room was clean. Staff was great ( all through the resort )

8/10

Excellent

27 Feb 2026

Amanda Frances

The hotel itself is very clean the cleaners are constantly cleaning up after guests and bathrooms. The food was excellent and the drinks 🍹 were amazing.
We enjoyed the beach, spa all amenities.
Most of the staff were friendly. There were Afew that were not.
We had an amazing time as a group of 4 an would defiantly go back.

Friends

10/10

Exceptional

25 Feb 2026

Carl

Room was great! Amazing staff and very affordable prices!

Friends

10/10

Exceptional

25 Feb 2026

Mary Jo

As usual the Riu is my go to for best resort! It was so clean! Not just our room but the entire resort area. The staff is cleaning and picking up non stop.The staff take pride in their jobs and in the resort.

Partner

10/10

Exceptional

21 Feb 2026

Steven

This resort is perfect for us! Staff is top notch

10/10

Exceptional

21 Feb 2026

Ali Kristine

Our suite was beautiful and impeccably clean. The staff was so warm and welcoming! The buffets had everything and more to offer for choices and the service there was also outstanding! Victor worked tirelessly to get the Canadian Olympic hockey games available for us to watch in the sports bar. We’re so grateful
For that! Pedro at the swim up bar was also so attentive and kind. We had an amazing stay and will be back!

Family_with_children

8/10

Excellent

20 Feb 2026

Diana

The room was clean and spacious, the staff on front desk very nice and polite. the only thing we didn't like was the food and service on the restaurants.

Partner

10/10

Exceptional

18 Feb 2026

Alan

Great place to stay

10/10

Exceptional

17 Feb 2026

Seth

Amazing staff, clean facility, food variety and quality was top notch.

Family_with_children

10/10

Exceptional

16 Feb 2026

Shelley

The resort is very clean.The staff is amazing and the food was really good.I would definitely stay at RIU Emerald Bay again.

Leisure Friends

10/10

Exceptional

14 Feb 2026

DAVID DALE

Great staff. Nice beach.

Leisure Partner

8/10

Excellent

10 Feb 2026

Crystal

The staff was very courteous and helpful! The only thing that was annoying about the whole experience was the bands that played on the beach. The noise was awful as three bands were playing at once all afternoon and into the evening. If something could be done about that situation I would return for another stay.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Alexander

Staffing in all areas of Riu were professional, welcoming, and made our stay very comfortable.
Thank you Riu!

Leisure Partner

8/10

Excellent

09 Feb 2026

Dwayne

Leisure Family

6/10

Pleasant

02 Feb 2026

sam

Room was in good condition, however, took 5 hours after arrival to get the air condition started, and also 5 hours to get much needed mattresses and pillows

Leisure Family