Diamond Bay

8/10

Excellent

14 Jun 2026

Dawn Katherine

The place was kept clean. Great ocean view. Was tucked away from the nois and traffic but very close to town as well. Relaxing. You should try it out. You won't be disappointed.

Partner

4/10

Poor

26 May 2026

HUGO

Not pleased with it, the whole resort is outdated and not maintained, not even coffee at the rooms nor internet, a coffee maker is there but not even filters, redtaurabt opens on weekends only, and menu very small, rooms are old, not pleased, not recommended

Partner

6/10

Pleasant

05 May 2026

Oscar

Una de las ventajas de quedarse en este hotel es la ubicación. La playa está muy tranquila, limpia, agradable, con muy poca gente. La alberca igual muy tranquila, limpia, con poca gente, y a buena temperatura, todo esto a pesar de que fue puente. El staff se portó muy bien, fueron muy atentos en todo momento, y nos apoyaron con todo lo que se necesitó. Gracias a todos! Mi único problema con el hotel es que las instalaciones necesitan una remodelación: la alberca tiene muchos mosaicos rotos, la pintura del hotel se ve decaída, las habitaciones tienen poca decoración y muebles viejos. Ningún baño tiene el aparatito de metal para sostener el papel de baño, y detalles menores de ese estilo. También mi papá reservó a través de hoteles.com para estar todos juntos en una boda, y el
Hotel, Diamond Bay, nos canceló la reserva un día antes, esto porque se escogió la opción, en hoteles.com, de pagar al llegar, pero Diamond Bay tiene una política de que si la reserva no está pagada y se llena el hotel, te cancelan tu reserva para dársela a alguien más. Esto me pareció ridículo y una falta de atención al cliente ya que afectó todos los planes de viaje. Tuvieron que hospedar a mi papá en su otro hotel, Zafiro Hotel Beach, y tuvieron puras malas experiencias en ese otro hotel: el excusado no tenía taza, el a/c no funcionaba, el excusado no tenía agua, todo muy mal! Esa parte de su servicio nos quedó a deber muchísimo. Fuera de ahí, todo lo demás que mencioné, estuvo muy bien.

Family

2/10

Poor

28 Apr 2026

Manuel

Charging us for a towel is insane!!!! Never again!

Partner

2/10

Poor

05 Apr 2026

Alexa

It was not clean at all.

Family

8/10

Excellent

07 Feb 2026

Alfredo

El clima en la alberca era frio, pero las habitaciones si son muy comodas

8/10

Excellent

18 Jan 2026

Ken

We were particularly impressed with the friendliness of the staff. They were very helpful and qucknto answer any questions we had.
The room was very comfortable although the bed made creaking noises when I moved during the night.

Partner

10/10

Exceptional

17 Jan 2026

Delvys

Excellent location. Great value.

Leisure Family

6/10

Pleasant

08 Dec 2025

Ramon

Muy ruido, la comida muy mala, no hay teléfono para comunicarse a recepción y te pide que lo hagas de tu celular y se corta la llamada. Todo muy viejo y feo

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Jeffrey

The room was dated but was large.

8/10

Excellent

10 Nov 2025

Antonio

It was pretty good, equipped and clean pretty good room

Business_and_leisure Family

4/10

Poor

10 Apr 2025

Maribel

No WiFi in rooms

6/10

Pleasant

03 Apr 2025

sol

Poor showing

Restaurant not open. No coffee available. No ice. minimal towels. no phones in room. had to walk to front desk to ask for anything. Hotel was empty. Rooms needed upgrade.

Partner

10/10

Exceptional

30 Mar 2025

Olinda Nancy

Only one restaurant and it’s always close. Everything is far 215-20mins

Leisure Partner

8/10

Excellent

27 Mar 2025

Carolina

My cousin had her wedding here and i was terrified staying here bc of the reviews as im pretty picky and usually travel with my own sheets! So the wedding was the most beautiful wedding ever. Our room was in the main building it was huge, clean and beautiful view. Full kitchen 2 full baths, bedroom was a good size. Bed were hard but surprisingly comfortable. Only bad thing is train tracks are right next to the hotel and almost every morning at 6am it would wake us up. The hotel was dead no people except my family and i. About 30 of us. Everyone raved about their room expect one family that stayed in the villas by pool area. Those seem out dated and old so main building is the way to go. Bar was not open ever. Restaurants food was not bad but horrible service tooook forever to get our drink order, food, check even though it wasnt busy at all. Little store remains locked so when u want to go in to buy something u have to ask front desk to open it. Pool was cold but kids had a blast. House keepers where great and getting transportation was easy! I would stay again but they definitely need to work on the customer service and restaurant situation. Dont know how they stay in business with no people there. They would have made great money had the bar been open for my family that loved to drink.

Leisure Family_with_children

8/10

Excellent

21 Feb 2025

Ken

Diamind Bay Boutique Resort - February 2925.

A nice quiet resort on a semi-secluded beach, with the exception of a party going on at a nearby resirt. Fortunately the loud music ended by midnight.
The rooms were very comfortable however the ceiling fan didn't work in one (room 108) ans the a/c wasn't working in another room we were using (room 106).
The pool was clean, although the temperature was a little cool, but you adjusted after a few seconds in the water.
The lounge chairs by the pool were hit or miss, and at least one broke while one of us was sitting in it. There was a limited number of chairs available, however, as there weren't too many guests, this wasn't an issue.
All in all, a nice stay and we will probably go there again in the future.

Friends_and_family Family

6/10

Pleasant

14 Feb 2025

Greg

Nice property for the discounted price we got but other than a bed the hotel had little to nothing to offer. Pool seemed to be losing water, it was about 12-15 inches below what was the water level at one point. No food or drink available or allowed at the pool. No WIFI accept in the lobby. Literally about 100 ft from the train tracks so plan to get up early. Not sure if it was lack of customers but them seemed to be struggling in many areas, I wish them luck

Leisure Friends

6/10

Pleasant

07 Jan 2025

Marie

Uncomfortable bed unfortunately

Nice and quiet area, it’s good to drive or you’ll spend lots of time in taxis. Room was spacious and decent but the bed, sheets and pillows were really uncomfortable, hence my poor rating

Partner

2/10

Poor

02 Jan 2025

Stuart

Restaurant was not available as advertised no coffee available as advertised staff was very short and unhelpful, would not recommend this hotel to anyone, I usually try not to give bad reviews but this was one of the worst stays we have had

Leisure Family

8/10

Excellent

13 Dec 2024

Anthony

Quite a ways from everything. Restaurant was never open when I was on the property. The building and grounds were lovely. View and sound of waves was wonderful.

Leisure Self

2/10

Poor

03 Dec 2024

Irma

The property had no power. They transferred me to a different hotel which was very small, dirty and very unsafe. 2 hotel guests were murdered by the elevators

Leisure Family_with_children

2/10

Poor

29 Jul 2024

zayra

Room was dirty even after it was cleaned, roaches in the hallway staff was unfriendly

Leisure Family

10/10

Exceptional

03 Jul 2024

Mario

Good service

Leisure Family

8/10

Excellent

09 Jun 2024

Jesus

It was inconvenient that there was a fee for a guest to visit the hotel or basically visit you. Also, if you’re on ground level beware of frogs entering your bedroom.

Leisure Family_with_children

10/10

Exceptional

07 Jun 2024

Daisy

Great small property. Staff is very friendly!

Family

2/10

Poor

20 May 2024

Adolfo

Hotel in bad shape

Friends_and_family Family

2/10

Poor

13 May 2024

Adrian

Staff was rude and was difficult to get around without them policing who you were.

6/10

Pleasant

06 May 2024

Gabriel

Overall, the facility, room and service were great.
My room, however, did not have Wifi. When I asked at front desk the attendant said WiFi was only available at the lobby. I was upset because the phone data reception was also very poor and I had to keep going to the lobby to send messages.

Self

8/10

Excellent

28 Apr 2024

Damaris

El hotel está muy bien, pero un poco descuidado. El sofá cama está incómodo, las chapas de los baños no cerraban bien al igual que una ventana.
El lugar está muy bonito y tranquila y la vista a la playa es hermosa

Leisure Family

6/10

Pleasant

05 Mar 2024

Misael

Place needs an Uplift

The place looks amazing on the outside but on the inside it needs some TLC. The staff was great. When speaking to the staff they said management has avoided putting more money in the up keep. I was talking to a tourist from another hotel and said he had a timeshare at at Diamond Bay but was ran out of the contract. He said it was the best thing ever as he noticed it looking old back then and wondered if they did any renovations.

Like I said, staff is great! Just wish management would do better up keeping of the interior of the hotel.

Friends_and_family Family

2/10

Poor

17 Feb 2024

Rosalio

Mejorar las abitaciones . No abia internet

2/10

Poor

16 Feb 2024

Rosalio

Muy caro para un hotel con abitaciones muy viejas

Leisure Family_with_children

6/10

Pleasant

14 Feb 2024

Pedro

Has more details like not internet at the room and not gym they need transport to the hotel because is out the town

2/10

Poor

04 Feb 2024

marya

Customer service was horrible

Leisure Family_with_children

2/10

Poor

05 Dec 2023

Jeansse

The property is located next to a train that runs early morning and in the middle of the night so we did not had one good night sleep.
Our room was super rundown and dirty, the staff was not friendly at all.
There was no WiFi in the rooms only in the lobby so it was super inconvenient.
We had a sofa bed and the mattress was stained and super uncomfortable
The springs were coming out of it.
Overall a bad experience we will NEVER stay here again.

Leisure

6/10

Pleasant

01 Nov 2023

Dionicio

Is nice and beautiful for a wedding or if you want to be in a quiet place with no noise. NO wifi in rooms at all a very bad drawback only in lobby, the restaurant in the hotel we couldn’t go because the day that we decided to try was closed because it doesn’t open on Tuesday of course they completely forgot to mention this small detail. One more thing that maybe is new but we couldn’t check out before they checked the room, for my mind I didn’t understand why.

Business Partner

8/10

Excellent

07 Apr 2023

Guillermo

ME GUSTO LA VISTA

Business_and_leisure Partner

10/10

Exceptional

23 Mar 2023

Louise

Beautifully situated on the shores of Emerald Bay
Secure expansive parking lot with very helpful staff

Leisure Partner

6/10

Pleasant

03 Mar 2023

Humberto

Big Suites, but the sheets and pillows had hairs, the floor was dirty, there was NO soap at all in the bathroom and NO Shampoo.

Business Self

2/10

Poor

19 Sep 2022

sammy

DO NOT BOOK IT IS FAR FROM EVERYTHING AND NO WIFI AND THEY HAVE TVS THAT HAVE NO SERVICE, THE ROOM WAS FULL OF BUGS AND THERE WAS STILL DRINKS FROM THE PAST PEOPLE THAT WHERE THERE IN THE FRIDGE ALSO THE ROOMS AND KITCHEN LOOK LIKE IT HAS NOT BEEN CLEANED IN WEEKS HORRIBLE EXPERIENCE

Leisure Family

8/10

Excellent

11 Aug 2022

Arturo

This is a very nice property but the management and staff need to work more on the upkeep of it. Also there was NO hot water at all in the bathroom showers, that was a huge disappointment.

Leisure Family_with_children

10/10

Exceptional

26 May 2022

Jose

Small property, family oriented. Very nice boutique resort

Leisure Family

10/10

Exceptional

08 Apr 2022

Jennifer

We picked this proper because of its proximity to the north freeway acess. It's also on the beach. The rates were very reasonable. We were only there 1 night. Very quiet, friendly staff. Met our needs for our one night. Will stay again.

Leisure Partner

8/10

Excellent

28 Feb 2022

Alfonso

Swimming pool was not heated but overall it was it was a Pleasant stay.

Business_and_leisure Partner

8/10

Excellent

12 Jan 2022

Inga

Beautiful beachfront unit. The grounds were well maintained, pool clean. Cons-unit not stocked with much in the kitchen. No plastic glasses to use poolside. No coffee maker or toaster. Restaurant was ok but didn’t open until 8am.

Leisure Partner

4/10

Poor

31 Oct 2021

Debra

Did not like the high pressures salesmen. I came to vacation not to buy a membership. They would not take no for an answer. I found myself avoiding walking through the lobby, because I didn’t want to be harassed by sales people.
The kitchen was not stocked well. No forks, Teflon pans were not useable due to peeling Teflon.
Only one mini saucepan with lid.
However, the domestic staff kept things clean.

Leisure Friends

10/10

Exceptional

17 Aug 2021

Verified traveler

Absolutely beautiful..I bit remote yet wonderful

Leisure Family_with_children

4/10

Poor

06 Jul 2021

Freddy

The hospitality is non existent. Management doesn’t care about anything other than is it time for them to clock out. Never staying at this resort again.

Friends_and_family Family

8/10

Excellent

13 May 2021

Verified traveler

Little hotel away from the city

It is a nice hotel, the atmosphere is pretty relax, away from the city.

The rooms are nice, nothing fancy.

The only downside was the restaurant, the food is not that good. Everything taste like it came from a frozen food package from Costco. Also lacks bar service at the pool. Every time we wanted to order drinks or snacks we needed to get out of the pool and go inside the restaurant.

Friends_and_family Family

6/10

Pleasant

12 Apr 2021

Verified traveler

I liked the infinity pool. The property is nice, in front of the beach. Nonetheless, the rooms are not properly sealed. It is hard to have a restful sleep, when you can hear everything that happens outside or even the rooms next to you.

Leisure Self

6/10

Pleasant

21 Feb 2021

Verified traveler

The facility is nice but a few things need to be updated: the trash can lid was broken and it was super rusty; the sidling door was tricky to open and lock; there is only Wi-Fi available is common areas but not inside the rooms; staff was showing the room next to mine and they opened the connecting door without verifying first if the room was occupied.

Leisure Friends

4/10

Poor

07 Jan 2021

Verified traveler

I didn’t like it didn’t had wifi in rooms or a phone to contact the lobby had to use my own phone no heater at the room .

Business_and_leisure Family

4/10

Poor

25 Dec 2020

Verified traveler

The first impresion we had was that they had given us the wrong room. Later on we found out that everything was badly set. We had to request for everything that was included on our prior rentals along our journey. If you are staying with this company, be prepared to have some unpleasant issues at your arrival. Power outlets coming off the walls, door knobs malfuctioning, employers walking into your room not wearing facemasks, no coffee machine availability, unheated pool, incomplete silverware and china sets, no kitchen supplies, etc.

Business_and_leisure Family

8/10

Excellent

18 Dec 2020

MARIA

Family Wedding

Had a good family time.

Friends_and_family Family

10/10

Exceptional

23 Nov 2020

Selene

Great location with a private beach... rooms large and comfortable. Staff is nice and attentive. Chose a room located within the main hotel building. The rooms located closer to the pool are not as nice.

Leisure Family_with_children

4/10

Poor

01 Oct 2020

Miguel

Got a second story two king bed room. WiFi was spotty, cleanliness was in par, however they tried to sell me on a time share while I was there. Didn’t expect it to be that kind of place but just a heads up if you plan on staying here.

Friends_and_family Family

10/10

Exceptional

20 Sep 2020

Bernardo

Awesome

Excellent option
Service very professional
Great place to rest right in the beach

Friends_and_family Family

6/10

Pleasant

27 Jul 2020

Jesus

Un poco sucias las sabanas de las camas, no cuentan con teléfono en las habitaciones, mal servicio, buena ubicación y buena playa

Leisure Family

2/10

Poor

27 Jul 2020

Aldo

That place is a mess, my room AC was dripping, I didn’t have towels, toiled paper

Friends_and_family Partner

6/10

Pleasant

03 Jul 2020

Verified traveler

The beds wer full of himan hair.
And the restaurant closed 30 minutes before schedul.

Friends_and_family Family

10/10

Exceptional

29 Jun 2020

Maria

Super friendly stuff!! Beds were super comfortable!! The pool is really in front of the beach!! I would definitely stay here again!:)

Leisure

2/10

Poor

23 Jun 2020

Gustavo

Look for another hotel.not recomended

Terrible service.at a 20 percent full i dont want to imagine when full at 100.....no good stove electric. Turns off when hot...

Friends_and_family Family

6/10

Pleasant

26 Mar 2020

Peter

Quiet refuge

As snowbirds rushing to get home uninfected, with small detour from our planned route, it was very good. For whatever reasons, there were very few guests, which suited our desire to self-isolate perfectly.
Almost done with their big renovation, the room still needed to renew some of its furniture. No English TV channels, and we were desperate for news. Poor internet too, but the view and restaurant were good. well away from the city.

Partner

8/10

Excellent

26 Mar 2020

Verified traveler

Property looks tired but staff was great.view of ocean was pleasant.

Leisure Partner

6/10

Pleasant

01 Mar 2020

Verified traveler

This place is rundown needs some extra care on it.

Leisure Family

2/10

Poor

15 Nov 2019

Doc

I liked the location of the unit, but it was in terrible conditions, the staff was friendly but the place was very poorly cleaned. I dont understand why it has such a good rating, maybe it used to be good, but now its like a 2 or 3 star on my humble opinion. I payed two nights and just used one because it wasn't worth the stay. I think thats a pretty clear idea on this present time with this hotel.

Friends_and_family Family

10/10

Exceptional

29 Jul 2026

Cuitlahuac

Todo excelente !!!!!!!!!!!!

8/10

Excellent

11 Jul 2026

Darko

Un día se fue el agua del baño, mas tarde regreso y el Internet de muy baja calidad

8/10

Excellent

30 Jun 2026

Jaime Emmanuel

Tiene vista al mar y playa propia,

4/10

Poor

10 Jun 2026

Maria karina

El restaurante no habré todos los días , solo fin de semana y el mesero muy sangron ,

Family_with_children

10/10

Exceptional

07 Jun 2026

Jesus

Fue una atención excelente de todo el personal. Si regresaré nuevamente primero Dios.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Jaime Alejandro

Instalaciones un poco descuidadas , falta más atención a los detalles del inmueble

Partner

10/10

Exceptional

30 May 2026

Fernando

Muy bien espacio, agradable, privado! Recomiendo si tu plan no involucra muchos días.

Partner

10/10

Exceptional

18 May 2026

Vicente Arturo

5 estrellas todo, limpio buena atencio

Partner

8/10

Excellent

12 May 2026

Juan Carlos

Un poco descuidada la propiedad y mucho ruido porq estaba frente a la alberca. Por lo demas , limpio

Partner

10/10

Exceptional

08 May 2026

José

Todo excelente

Friends

4/10

Poor

26 Apr 2026

Humberto Héctor

Le falta un buen mantenimiento, muebles un poco viejos, no es un lugar para descansar y relajarse ya que hay eventos en las propias instalaciones con mucho ruido por ejemplo mientras estuvimos hubo dos bodas que terminaron hasta la una de mañana, las habitaciones tienen cortinas muy claras y el Sol dio directo a la nuestra así que a las 5 de la mañana ya teníamos luz directa del Sol

Partner

8/10

Excellent

20 Apr 2026

Elva Rosaura

Todo era de acuerdo a la información; se veía el mar, la piscina muy amplia, muy tranquilo el lugar...

Family_with_children

8/10

Excellent

20 Apr 2026

EVA

Buena opción si tienes un evento en los
Locales que se rentan para fiestas a un lado del
Hotel

Family

10/10

Exceptional

12 Apr 2026

José Cruz

Muy buenas habitación, vista y cerca de alberca, buenos platillos restaurante y buena atención del personal

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

JUAN CARLOS

El hotel en general es muy comodo y su personal muy atento, la alberca junto al mar es hermosa pues puedes ver los aterdeceres desde ahi y sin salir del hotel, en la playa es uno de los lugares poco concurridos por lo que es muy tranquila, y sobre todo: YA NO ESTAN LOS QUE VENDEN PAQUETES VACACIONALES FRAUDULENTOS, y esto es algo que se les agradece mucho Por lo que pueden ir con toda la confiaza del mundo.

Family_with_children

8/10

Excellent

04 Apr 2026

JOSE

Muy buena ubicación, muy bonita playa, lejos de las zonas más concurridas.

Family_with_children

10/10

Exceptional

30 Mar 2026

Oscar alberto

Muy bien servicio

Family_with_children

10/10

Exceptional

29 Mar 2026

Ivonne

Todo excelente

Family

10/10

Exceptional

26 Mar 2026

Melecio

Excelente

Self

10/10

Exceptional

24 Mar 2026

Héctor

Hay un Oxxo muy cercas pero en carro unos 5 minutos

Partner

10/10

Exceptional

12 Mar 2026

Ricardo David

Habitaciones con muy buena vista! En general todo muy bien la estacia fue maravillosa, sin duda volveria, mi unica sugerencia seria que el hotel necesita bastante mantenimiento de todas las areas, habitantes, baños , alberca y que el restaurante pueda dar servicio toda la semana, el hotel es increíble el personal muyy amable , la vista excelente, solamente el mantenimiento falta

Family_with_children

6/10

Pleasant

10 Mar 2026

Joseline

Las habitaciones no tenían la higiene adecuada, el personal era poco amable y no se tenían las amenidades que decía en la descripción, como wifi en las habitaciones, por ende, no se podía ver la televisión

Friends

10/10

Exceptional

20 Feb 2026

Jose

Tiene muy buenas instalaciones, la alberca infinita está muy bien me tocaron días fríos pero vale la pena ir en grupos. Todas las habitaciones tienen cocineta. Y aparte tiene restaurant el personal muy amable

Self

6/10

Pleasant

16 Jan 2026

Marc

Cocina equipada,balcón grande,dos baños

Leisure Partner

10/10

Exceptional

14 Jan 2026

Rosalinda

Todo Exelente!!!!

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Catherine Alejandra

Na

2/10

Poor

02 Jan 2026

adriana gaxiola

El personal es súper amable, hicieron todo por mantenernos cómodos, nos cambiaron de habitación, pero la primer noche dormimos en una habitación totalmente inhabitable.

Leisure Family_with_children

8/10

Excellent

01 Jan 2026

Susel

El único pero que le pongo es que no cuenta con wifi en la habitación,

Leisure Friends

8/10

Excellent

31 Dec 2025

erick

El hotel muy tranquilo, limpio , bonito !

Leisure Family

2/10

Poor

17 Nov 2025

karla

Está catalogado arriba de lo que realmente es, le hace falta mucho mantenimiento , descuidado, las toallas se ven viejas , lejos de tiendas o restaurantes y su restaurante con un servicio muy lento

Friends_and_family Family

8/10

Excellent

30 Oct 2025

MARCO ANTONIO

Familiar

Leisure Partner

10/10

Exceptional

29 Oct 2025

Karina

Que nos entregaron la habitación 2 pm

Partner

8/10

Excellent

25 Oct 2025

JESUS XERARDO

Habitación nueva en cuarto piso muy bonita y equipada, atención en recepción el 24 de octubre por la tarde muy buena, poca variedad en restaurante y poco personal, se esfuerzan pero no basta.

Leisure Family

10/10

Exceptional

23 Oct 2025

Tania

La propiedad esta hermosa la atención es excelente esta en un area muy tranquila recomendable 100% el restaurante estuvo cerrado pero hay un lugar cerca para comerno comprar comida

Leisure Partner