Name: Pueblo Bonito Emerald Bay Resort & Spa
Address: Avenida Ernesto Coppel Compania S/N, Mazatlan, 82110, MX

8/10

Excellent

13 Jul 2026

Isabel

Me gusto el hotel muy bonito pero faltan mas restaurants y actividades!!

Family_with_children

4/10

Poor

11 Jul 2026

Nicole

Hola estuve en este hotel por 6 días, la verdad no regreso,
Alguien se metió a mi avitacion sin tocar y sin motivo a las 11 de la noche tenía playera de ser empleado del lugar, lo reportamos a recepción pero iba con fin de robar
Y yo con mis 3 niños dormidos, cuando mi esposo se levantó y lo enfrentó se fue corriendo rápido y dijo solo que se equivocó de cuarto, muy rápido.

Otra cosa fuimos en Julio y la agua de la piscina está demasiado caliente,
La playa está muy feo por nada del mundo se puede meter a esa playa

Las personas de recepción y de todos los restaurantes se ven muy cansadas y sobre trabajadas triste la situación

En realidad solo hay 2 restaurantes y para el buffet tuvimos que esperar 20-40 minutos para ser sentados

El Spa si está muy bien
La comida x no tan mal pero no muy bien

Family_with_children

10/10

Exceptional

09 Jul 2026

Luisa

Absolutely loved my stay here! Definitely will recommend to all my family and friends.

Family_with_children

10/10

Exceptional

09 Jul 2026

Maria

Everything excellent besides no beach access and not enough golf carts to get around. If you love the beach find another hotel. I also think its too many guests for only restaurants they were often hectic and had long waits.

Family

6/10

Pleasant

09 Jul 2026

Lucio J

The resort is old but nice, event was well organized had an amazing time. Staff is very nice and attentive.

Not enough restaurant options for such a large resort, and restaurants are overbooked,

Family_with_children

10/10

Exceptional

03 Jul 2026

SANTIAGO

Bueno, puede mejorar.

Partner

8/10

Excellent

21 Jun 2026

Sonia

The property was keep clean

Partner

10/10

Exceptional

18 Jun 2026

Gilberto

The service, the food, the hotel itself, everything was perfect

Partner

10/10

Exceptional

09 Jun 2026

Magaly

The staff was very nice and helpful to us and the rooms were very clean and the food was great. Im definitely going to plan another vacation at Pueblo Bonito

2/10

Poor

09 Jun 2026

maricela

Terrible, dirty, outdated, and a/c doesn’t work

Family

10/10

Exceptional

01 Jun 2026

Beatriz

The property is so beautiful! It has lots of trees, tropical plants, staircases, fountains, and incredible views. Great for pictures! The rooms were very clean and spacious! The food, service and drinks at the buffet were amazing! Breakfast was delicious and the servers were awesome! Also, if you like peace and quiet then this hotel is perfect for you. There are no venders or bandas on the beach and since everything is so spaced out there is hardly no noise in the halls. The only two downsides that we experienced was that since everything is spaced you have to either ask for transportation or walk long distances to get to the pool, lobby, or restaurants. We took my sister who is in a wheelchair and it was pretty much impossible to use the transportation. The drivers would get upset since it took to time to get her and her wheelchair in the golf cart . So we had to walk most of the time just to not make anyone upset. Also the drinks from the pool bar weren’t not very good. Maybe next time they will be better. We will definitely be back one day!

Family

10/10

Exceptional

28 May 2026

Yesenia

Environment was excellent

Family_with_children

10/10

Exceptional

06 May 2026

alberto

Buen hotel, excelente tamaño de habitaciones, buen servicio, excelentes áreas comunes, solo le falta una renovada a las habitaciones. Pero en general el hotel en perfecto estado.

Friends_and_family Family

8/10

Excellent

02 May 2026

ARTHUR

It's showing age, not near what it was 20 years ago!

Self

10/10

Exceptional

21 Apr 2026

Christopher

Great

8/10

Excellent

11 Apr 2026

Divanna

EL CUARTO LIMPIO PERO FALTABA MANTENIMIENTO, LAS INSTALACIONES Y AMENIDADES PUBLICAS MUY BIEN, ALBERCA CLIMATIZADA Y COMIDA DELICIOSA.
FALTA ORGANIZACION PARA EL INGRESO A RESTAURANTES (QUIZAS FALLO POR SER TEMPORADA ALTA)

Friends_and_family Family

2/10

Poor

01 Apr 2026

Ana Vanesa

Las areas comunes, camastros, meditas dd camastros, sucios de años, viejos.
La comida un verdadero asco.
Pensabamos que sería un hotel de lujo por el precio que pagamos y oh sopresa que nos llevamos.
Nunca jamás.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Yamilecs

Excelente servicio, la comida riquisima y muy limpio todo y buen mantenimiento 100% recomendado

Family

10/10

Exceptional

22 Mar 2026

John

Yes

10/10

Exceptional

20 Mar 2026

Michael Dean

Everything was great! And Expedia Great pkg deal!

Family_with_children

8/10

Excellent

17 Mar 2026

Roseann

This is a beautiful resort! Staff is so friendly and helpful. They really make your stay exceptional!
We have been there many times but not in the last 14 years. I would say that the grounds are not kept up as well as in the past, but still very beautiful. Rooms were clean, except for the floor walking around very little without shoes, feet were black. Otherwise very clean. Food is wonderful, service is exceptional. The gym is great! The pool is really the star! If you want to feel spoiled you won’t be disappointed.

Partner

8/10

Excellent

08 Mar 2026

Linda

Beautiful view
Very dated rooms. Upgrades would enable staff to clean more effectively. Not to the level of resorts in its category. The grounds are beautiful and well kept, but the rooms have not been.
The food was excellent. The buffet was just a buffet, but that's not my preferred choice of food. Well, the other on the property was wonderful. Pool bartenders were awesome.

Partner

2/10

Poor

04 Mar 2026

Solan

Staff was not accommodating to our needs to move dates as we did not feel comfortable traveling to Mexico after recent violence

Partner

10/10

Exceptional

23 Feb 2026

Leilani

Great Value for the money

Family_with_children

10/10

Exceptional

20 Feb 2026

Jaime Ruth

The staff at Peublo Bonito Emerald Bay was top notch. Everyone was very friendly and courteous. Will say the time share folks who occupy a table in the lobby are overly aggressive when you initially check in so could have done without that. Other than that amazing atmosphere, incredibly delicious food and great drinks! Rooms were very clean and beds comfortable. Love the golf carts throughout to assist with getting around. We have an absolutely fantastic time and would highly recommend!

Friends

6/10

Pleasant

09 Feb 2026

Dominik

Front desk staff wasn’t very welcoming, the only nice customer service and where we felt comfortable was in the morning for breakfast and dinner. Other than that rest of the staff wasn’t very welcoming or nice. we try to spend most of our time out of the hotel due to not feeling welcomed

Friends_and_family Friends

6/10

Pleasant

07 Feb 2026

marcos

The facilities are very good and clean. What has changed since my last visit is the variety and quality of the food; this may be due to the economy or the lack of tourism.
The system is \"all-inclusive,\" including services and taxes.
The staff has a way of ambushing guests to collect more money for services already paid for. If the credits are not used, they remain unrefunded because the employees cover for each other, and the credit is never returned.

Business_and_leisure Friends

10/10

Exceptional

26 Jan 2026

John

We had a great stay. The property is beautiful and our suite was lovely. We had just a couple of minor complaints.There is no hair conditioner provided, and none available, apparently. Our shower didn't drain well, and we were standing in ankle deep water during showers. Some of the food in the Bistro was bad (chicken shawarma sandwich and tortilla soup). Also, I left a shirt behind in the room, and felt that not enough was done by the staff to help locate it when I called.

Leisure Friends

10/10

Exceptional

25 Jan 2026

Zandra Lynn

Yes

8/10

Excellent

22 Jan 2026

Patricia

Is very good

Partner

6/10

Pleasant

20 Jan 2026

Marco

Room was outdate durty and molded
Too old

Business_and_leisure Family

10/10

Exceptional

18 Jan 2026

Heidi

Love this place! It’s beautiful- 3 pools, spotless grounds, amazing plants and landscaping, food is delicious, Jose at pool service was top notch, the spa is next level and all the staff was amazing!

Leisure

8/10

Excellent

09 Jan 2026

John Craig

Yes. Room clean and staff were fine. Not overly friendly like when in Cabo.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Richard

Great spa. Relaxing environment. Good food.

8/10

Excellent

04 Jan 2026

Andrew

The staff was friendly, the food was good, and the selection of pools was nice.

Leisure Family

10/10

Exceptional

26 Dec 2025

Oscar Luis

The rooms were very clean and well maintained. Excellent beds, and huge suites with kitchen, though you don’t need it because of the all inclusive plan. But this is a premium resort I think is the best in Mazatlan!

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Iain

Lovely gardens, pool and beach. Bistro restaurant staff and food great. Room very large with good views. Bed and shower great. Drink quality not impressive, cheap spirits and service ends early. Overall great place once aware of timings etc. tip you can keep your wrist band and go to aquarium

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Steven

My favorite place ever been going for 20+ years

10/10

Exceptional

17 Dec 2025

Yvette

Clean room, great customer service and the food was great

Leisure Family

8/10

Excellent

10 Dec 2025

Gloria Maria

The rooms were outdated we asked for an Oceanfront view got partial.

Leisure Family

8/10

Excellent

08 Dec 2025

Tyler

I liked the place, was a bit dated. Beach access was weird and not really a beach in front. Pool was awesome, food was good in the 2 restaurants aside from the buffet. Staff was mostly good. One guy Rodrigo at the front desk was super helpful when my wife lost her AirPods, he not only found them but had them delivered to another friend from our city in Mazatlan. He was awesome!

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Janice Margaret

Staff were amazing, very friendly and helpful. Halberto at the pool was an amazing waiter very friendly and quick to help. Buffet was not great, too many things covered in sauces. Would be good to have a better selection of meat, cheese, and fruit not every can eat spicy foods.

Leisure Friends

10/10

Exceptional

05 Dec 2025

Ana

Hermoso lugar, excelente servicio . Todo el personal es muyyy atento y agradable

10/10

Exceptional

03 Dec 2025

Edwin

Great service!

10/10

Exceptional

26 Nov 2025

Subhangi

The staff are absolutely incredible. 10/10 service

8/10

Excellent

24 Nov 2025

Holger

The staff was amazing! Regardless of where on the resort all the staff were just amazing. So friendly and helpful.

Leisure Partner

8/10

Excellent

10 Nov 2025

Cynthia

Very nice room, pool area, actually entire area was lacking in cleanliness, one day activities group just decided not to do the advertised activities

Leisure Partner

8/10

Excellent

08 Nov 2025

William

The friendliness of the staff, trying at all times to accommodate and extend themselves for their guests is why I gave a rating of 4 star (staff alone would be 5 star). The pools at the resort were very nice also. I found my room to be less than appealing. It reeked of disinfectant and an underlying musty, moldy smell. It was stark and bare. The ocean view was very nice though.

Leisure Friends

4/10

Poor

08 Nov 2025

Sergio

La calidad en general bajó mucho, los licores que incluían en el todo incluido antes eran de mejor calidad y había más variedad. El buffet terrible, 1 sola opción de guisado a parte del huevo, pocas opciones de proteína, la piña jamás estuvo fresca. En general aunque sigue habiendo buenas opciones en el menú la calidad y sabor de los alimentos bajo. En general la atención en emerald bay terrible, se noto la preferencia a los extranjeros, lo cual no pasó los días que fuimos de visita a PB Mazatlán, excelente atención ahí, el único lugar rescatable el sushi. Pedimos resurtido de aguas en el cuarto y jamás lo hicieron lo cual es ridículo porque igual podíamos pedir las botellas en el bar, pero a veces se necesitaba en la noche un extra. Extrañamos los rollitos primavera del bistro, eran muy superiores a los del sushi, de haber tenido incluso batas en la habitación a que no cambien las toallas cuando se dejaban en el suelo, las volvían a dejar húmedas dobladas

Partner

8/10

Excellent

08 Nov 2025

Karen Carpenter

I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.

Leisure Self

8/10

Excellent

07 Nov 2025

Marc

We have been coming here for many years, and while not as good as it once was (nothing is it seems, post COVID) we still very much enjoyed our stay. Check-in was seamless and we got a great room (Thank you desk staff Ismael and Fernano). Property is beautiful and mostly well maintained, staff are generally very friendly and helpful. The pool staff (shoutout to Julio!) are readily available and keep your drinks full and food coming. That said, the All inclusive is expensive for the quality of food available. Mind you we haven’t been anywhere else of late, so our perceptions may be way off. Also, it looks like a major storm decimated the beach in the last year and it is inaccessible. Not the resorts fault, but it was certainly a surprise. We will be back next year but will likely look at different options in the future.

10/10

Exceptional

06 Nov 2025

Phillip

Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to brush my feet off every time I got in bed the room was beautiful! Incredible views with every step. I pushed my mother all around the resort every day because we enjoyed the walk but every 15 or 20 feet another cart would stop to make sure we did not need a ride. Everyone wanted to be so helpful!

Leisure

10/10

Exceptional

03 Nov 2025

Douglas

Cool jungle vibe with big iguana’s chilling by the pool.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Danelle

We had two reservations our first reservation. They were going to give us an upgrade but we chose to stay in a Junior suite so we wouldn’t have to move. Also, Fernando at the front desk worked very hard so that my mom and sister would be able to be in the same building with us since they were arriving a couple days later. He went above and beyond and I feel that Pueblo Bonito did an outstanding job making us feel like we were valued. This is our seventh year here and we will continue to come back as long as we are welcome.

Leisure Family

10/10

Exceptional

20 Oct 2025

william r turner

the place is amazing. the staff is even more amazing. beautiful, lush and green. the all inclusive drinks were rather basic and mostly juices and soda fillers. the food was great for me. i am not a food snob. some will not like it, im sure. i liked the rooms. they have a mexican vibe to them, which i really liked. the beds were a little firm.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Juvenal

mui bien muchas ganas estubo muy bonito y me gusto que pudimos ir al pueblo bonito Masatlan muchas

10/10

Exceptional

20 Oct 2025

Ismael

Linda estancia

La vista al mar, era parcial, la habitacion estaba grande y comoda, la cocina en excelentes condiciones, ya no hay mucha playa para estar!! No se si sea por el mar o hayn hecho nas construccion.. fue lo unico que me falto mojarme los pies en la arena

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Abigail

Super clean and comfortable

10/10

Exceptional

03 Sep 2025

Iren

Our favorite place❤️

Leisure Partner

8/10

Excellent

12 Jul 2025

Nora

I had always stayed in December never in the Summer in June to be specific. It was overcrowded; the pool, the restaurants. I like it better in December.

Leisure Partner

8/10

Excellent

03 Jul 2025

Rodolfo

We liked the hotel, but it needs tlc. for older adults it is not convenient. A lot of stairs and a lot of walking.

Leisure

10/10

Exceptional

02 Jul 2025

ROBERTO

.

10/10

Exceptional

30 Jun 2025

Flor

By far one of the best hotels in mazatlan

Partner

8/10

Excellent

30 Jun 2025

Stefanie

The property is nice as you drive up. They have lengthy lines and could do a better job at offering water while you wait. The room wasn’t ready timely, you need a golf cart to transport you to different areas and that can take some time (10min) in the heat it was not fun. The pools were nice and the property was big and beautifully decorated. Very family oriented. The room was ok overall stay was average on a lovely property.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Tammy

Jesus at the pool was awesome. He took care of us each day making sure we had what we needed.

Leisure Family

6/10

Pleasant

25 Jun 2025

Raul

Pueblo bonito has changed a lot! Room are run down, check in was a long wait! All inclusive very limited. Restaurant have very little options. Rooms had no power outlets to charge phones. No night activities, only positive thing is all the staff is super friendly and will go above and beyond for you. Will probably not return to Pueblo bonito.

Leisure Family

10/10

Exceptional

22 Jun 2025

JUAN

Muy buena atención del personal

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Trenton

The staff was extremely friendly and helpful

Leisure Partner

10/10

Exceptional

16 Jun 2025

Ana

The whole experience was amazing. Customer service was top of the line
Food, cleanse everything was amazing.
Thank you very much 😊

Leisure Family

10/10

Exceptional

01 Jun 2025

Christopher W

Excellent

Partner

10/10

Exceptional

25 May 2025

Caroline

I’ll admit I’m a bit biased as someone who spent many summers in Mazatlán, this place holds a special spot in my heart. On this trip, my family and I decided to embrace the experience as tourists, and we were so impressed by the hospitality we received.

Omar and his colleague (I wish I could remember his name!) at the night buffet were truly outstanding. Both were incredibly hardworking, kind, and attentive. They served us for four nights and made us feel right at home each evening. One night, they even surprised us with a specialty pizza for our table the moment they saw us arrive such a thoughtful gesture!

Their warm hospitality left a lasting impression, and by the end of our stay, we made sure to find them and say goodbye. We’ll definitely be coming back next year!

Leisure Family_with_children

10/10

Exceptional

23 May 2025

Daniel Adrian De

We couldnt believe that upon arrival our room was upgraded from a Junior Suite to that of a Master Suite! We were very appreciative of how they fullfilled our requests of being on the ground level and close to both Swimming pools because of my knee issues! My wife and I were very impressed by the personal attention we were given by entire staff but especially by Antonio(Dinner Service) and Ariel(Breakfast Service) at the Buffet. I mentioned that i loved Spicy Salsa with my meals and they both went into the Kitchen and Blended me some Habanero Salsa..this is just an example of the kindness that they displayed towards us throughout our stay. We were able to really enjoy our Vacation because of the staff! We definitely recommend Pueblo Bonito Emerald Bay to all who are considering to go! Cant wait to go back!!

Leisure Family

10/10

Exceptional

21 May 2025

Pamela

Very relaxing. Beautiful resort and landscaping. Excellent staff. Nice rooms with great view. If you're looking for night life and lots of activities, this isn't for you. But if you want relaxing and good food and drinks, it's perfect.

Leisure Partner

10/10

Exceptional

19 May 2025

Makayla Janelle

I visited Pueblo Bonito Emerald Bay with my friends and we had an excellent time. All the staff were especially friendly an knowledgeable, the ocean view from our room was stunning, the food was great, and the activities fun and diverse. A gorgeous resort right on the beach with an array of amenities and services, I highly recommend it!

Leisure Friends

6/10

Pleasant

19 May 2025

Verified traveler

Muy buen lugar pero requiere mejoras

La experiencia fue buena como siempre, sin embargo, la habitación requiere mejoras como el aire acondicionado, genera mucho ruido, los elevadores lentos. Y el buffet tuvo cambios significativos a diferencia de antes de pandemia. El bar de área de adultos comienza a cerrar desde las 5pm en lugar de 6. Fuera de ello muy atentos y amigables en general el personal. Gracias.

Partner

10/10

Exceptional

14 May 2025

Sinai

Pueblo Bonito EB

Excelente atención y servicio de todo el equipo Pueblo Bonito

Friends_and_family Family

10/10

Exceptional

14 May 2025

Sinai

PB Emerald Bay

Excelente atención y servicio de todo el equipo de Emerald Bay Pueblo Bonito

Friends_and_family Family

10/10

Exceptional

07 May 2025

Shela Lee

The staff treated us like royalty! We had a wonderful time! The property landscape is fabulous with views! The rooms are spacious but a lot of deferred maintenance and tattered elegance. Need updating since built in 2004. Food was good and ample amounts! Waiters and Golf cart drivers were like family!

Leisure Family

6/10

Pleasant

21 Apr 2025

Jeremy

Liked the food. Liked the trees. Didn't like lack of entertainment especially at night. Latest you could get a drink was suppose to be 10. But they actually closed restaurant/bar at 9:15 and they were not happy how I wasn't happy about that. Hated wait staff most indifferent wait staff I have ever experienced in Mexico. I've been to Mexico about 50 times. $10 usd tip for food for 2 and couldn't even get a smile or thank you from staff. I'm guessing resort had something to do with that as they asked you to tip as you signed for all drinks and food and charge to room: even if you had the all inclusive. And if you wanted to tip directly they asked you put it in envelope and give to front desk after stay. We just tipped directly like most all inclusive resorts. But like I said didn't seem appreciated at all. They have a very nice gym and spa. No nightly entertainment. This resort my opinion is made for people in their 70's.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Maria

Great property and love the service. The staff was very friendly and kind. I had a situation occur where I had to switch rooms and they were very kind and flexible.

Leisure Self

10/10

Exceptional

15 Apr 2025

Alma Rosa

Muy bonito lugar y muy buenos Restaurantes
Recomiendo ampliamente Pueblo Bonito Resort

Leisure Family_with_children

10/10

Exceptional

11 Apr 2025

Verified traveler

One of the best Hotels in Mazatlán

The hotel is amazing, really clean and the food is awesome, but the staff sometimes behaves like if only the international tourists had paid to be there.

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Carlos Felipe

Increible lugar, el mejor servicio y calidad de atención.

La comida exquisita

Business Partner

10/10

Exceptional

08 Apr 2025

Racheal N

The activates coordinators where absolutely amazing. We had lots of fun!

Leisure Family

10/10

Exceptional

07 Apr 2025

Joshua

10/10 would recommend

We loved our time at PBEB! The ocean front resort is beautiful with the sprawling grounds and all the palm trees and tropical plants and wildlife. The food was delicious at every restaurant. And the staff is so welcoming and took care of our every need. We will be back

Partner

10/10

Exceptional

06 Apr 2025

Tana

First time visitors to this resort. After booking then reading reviews, I was a little worried about the experience to come. I will tell you, It takes a little bit of listening and time to review all of the paperwork provided at check in. If you take the time to do that, you will be fine. Many people choose not to buy all inclusive. If you are all inclusive, you just need to realize there are some items that are not included and you need to prepare for that. On site restaurants are included. I saw many comments about the sushi, but we ate their twice and had absolutely no problems.The food was delicious and the service was great. We also ate at the buffet which I liked but didn't love. Good was just ok. Eating at the Bistro was our favorite on site. I would highly recommend going to Casa46.This is one of those things that has a slight upcharge, but is absolutely a wonderful experience that you should take.

10/10

Exceptional

05 Apr 2025

Christine Wolf

Great

10/10

Exceptional

03 Apr 2025

Jonatan

This has been my 3rd time staying here and it is a full customer experience from the moment you book until you leave the resort!!
Thank you again Pueblo Bonito staff you guys are the best!!
Armonía spa you guys Rock💯

Leisure Family

10/10

Exceptional

31 Mar 2025

Sarah

Loved the staff, water aerobics, pottery painting, beach walks, breakfast buffet, maid service, grounds.

Leisure Partner

6/10

Pleasant

30 Mar 2025

Lucy Anne

We loved to Pueblo bonito mazatlan - better food, layout, and more child friendly.

Leisure Family

10/10

Exceptional

29 Mar 2025

john

Staff extraordinarily friendly and professional

Leisure Partner

6/10

Pleasant

27 Mar 2025

Maria L

The property was excellent. The only bad experience was our room smell like urine. The patio smelled really bad. We could not use the patio in the week that we were there. Also, the smell carried into the beginning of the room by the sliding door. Also, we had another issue with Expedia when my wife added two children and two adults and when we got to the hotel, someone made an error Expedia I believe and said that we had 21 year-old babies and our children ages 16 and 17 anyway we were charged $500 extra upon arrival about the room we notified the staff at the hotel that there was a foul odor. We were there for five days after the fourth day they decided they wanted to give us a different upgrade to our room which made no difference because we were there already for days other than that, we had a great time with the staff in the pool, especially the staff at the restaurants Martin, Fernando, jiho and others did such a great job. We definitely will return to this hotel but in the future, I will check out the room before I stay in it.

Leisure Family

10/10

Exceptional

27 Mar 2025

Keith James

Awesome property!! Staff is very friendly and professional!!!

Leisure Family

8/10

Excellent

27 Mar 2025

Kristine

Quiet, beautiful grounds! All inclusive was great but the buffet needs better options and quality was a little off. My only main complaint was the beds need upgraded, super uncomfortable. The rooms overall need to be refurbished but the beds especially.

Leisure Family

8/10

Excellent

23 Mar 2025

Barry

Staff were good, food at buffet was average. Asian food at Kelly's was very good as was Angelo's at sister property. Bistro food was quite good as was food around pool especially fish tacos. Drinks around pool were as normal at all inclusive, weak but not bad. Beach was rocky so not safe for body surfing although better a little further south. Wives spotted 6 ft crocodile on beach so maybe rocks are least of hazards! Decent gym as well. Little far from town but that kept teenagers from wandering off property so probably a plus for our group.

Leisure Family

4/10

Poor

23 Mar 2025

Scott David

This property caters to the timeshare people, not those who are not. The color of your wrist band determines your service and attention.

Leisure Family

10/10

Exceptional

21 Mar 2025

Joseph Brandon

This was a great stay here ya the Pueblo bonito emerald bay, we love their resorts and can’t wait to visit another.