Casa Caribe Cancún

Mexico , Cancun (and vicinity)
Cancun, Calle 112 Este Smza.84, Puerto Juarez Sn
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100 reviews shown

2/10

Poor

15 Mar 2026

Raul

Las habitaciones tenían un olor muy desagradable, el baño tenía moho, el agua de la regadera estaba salada, el baño tenía mal olor, el último día nos quedamos sin luz toda la mañana

Partner

8/10

Excellent

10 Mar 2026

Jacquelynn

Everything was great, had a good stay. Quiet, clean, comfortable room.views of the ocean. Pool, breakfast onsite for a small fee but fresh to order. Had a really nice time. Only downside I had gotten this place because it had a kitchen. I wanted to cook for my husband since he was deported but the kitchen didn’t have pots and pans or cooking utensils. Other than that everything else was fine. Would go back

Partner

6/10

Pleasant

09 Mar 2026

Heather

We came for our last couple of nights after staying on Isla Mujeres, so the location is perfect, right next to the ferry at Puerto Juarez. The place, especially the courtyard, is absolutely beautiful and well-kept, except the pool was very dirty so we didn't use it. Amazing view from our room.
The \"superior apartment\" was listed to have a full kitchen, which it did, but there was not a single cooking pan or utensil available, even when we asked. We had food to cook, so we had to get extremely creative with aluminum foil and the gas cooktop. The bed was really firm and uncomfortable for me, but that wasn't a huge issue.
Overall we enjoyed it and knew we wouldn't be getting a luxury hotel for the price we paid, but I would definitely be giving it a higher rating if cooking utensils had been available as stated in their literature.

4/10

Poor

06 Mar 2026

Kellianne

Room was very dirty and only cleaned by request, half of the lights did not work- had to shower in the dark. Requested ocean view but received 7-11 view. Most importantly, room door did not lock! There is a pool that isn’t very big but it wasn’t terrible. Location is also very tucked away from everything except for the ferry to Isla Mujeres.
I will say that the staff were friendly and welcoming, and the food around the area is good, but do not recommend if you are a solo female traveller.

Self

10/10

Exceptional

05 Mar 2026

Jeremiah

Yes

8/10

Excellent

04 Mar 2026

David

Yes. It’s right on the water. Nice view

Self

10/10

Exceptional

28 Feb 2026

Cameron Duffy

Great place to stay for any adventure.

4/10

Poor

28 Feb 2026

Stephen

The room smelt badly from the toilet drain. There was no curtains on one window, which let in the light from outside. Very hard to sleep

Partner

6/10

Pleasant

22 Feb 2026

curt

there was no hand towels, no wash cloth, no cookware in the kitchen, only 1 glass , the fridge leaks water, the balconie door is very hard to open. the room and whole exterior needs a paintjob. the staff was nice but lady had no english skills. they did let me check in early though, that was helpful

Self

4/10

Poor

19 Feb 2026

Mary

I’m shocked how this place was rated so well on Expedia. Makes me not trust their ratings anymore. The room smelt incredibly musty when we entered. The fridge was so old and rusted. It appeared to be clean. Looked like it was once a resort that hasn’t been updated in 50 years. No soap in the bathroom or any towels. Only stayed there because of the proximity to the ferry but I won’t do that again.

8/10

Excellent

17 Feb 2026

christopher

Staff were super friendly and the little apartment had everything we needed!

Location is perfect and is right next door to the ferry port, where you can take a short boat ride over to Isla Mujeres!

I love that this place is family run and I much prefer this over an all inclusive! The views are beautiful, and being able to watch the sunrise each morning on the beachfront is an added bonus.

My only downside is that we paid for what we thought was breakfast included and it was only coffee. This is the only downside, otherwise, would give 5 stars :)

Partner

10/10

Exceptional

13 Feb 2026

Ismael

Amazing room, AC included, your own wifi, ocean view and a small seating area on the ocean. Quiet zone and lots of little local food spots and a 7/11 in the corner for your convenience.

Leisure Partner

2/10

Poor

09 Feb 2026

Pablo

The bed had bed bugs

2/10

Poor

03 Feb 2026

Patricia

We stayed two nights in the family apartment - two bedroom, two bathroom, kitchen, dining area and living room.
Bedrooms and bathrooms - bathrooms stunk from the brown water that came out of sink faucet. Black water in the other bathroom. No bath towels or bath mats. No need for any though as we didn’t risk taking a shower. One bedroom had a hand towel. Due to the dripping shower, there was a towel on the floor to sop up the water. No hair dryer in either bathroom. No positives about the bedrooms or bathrooms
Kitchen - no drinking water. We had to buy some from the corner store. Stove was disgusting. Totally wrapped in filthy aluminum foil, except for the gas elements, which i wouldn’t trust turning on! The glass on the oven door hung down when the door was opened. No pots, pans, coffee maker, no cooking implements at all. The table dad 4 plates, 4 coffee mugs, 4 forks, 4 knives set up.
Living room - very uncomfortable seating. Cushions were stained & torn. One back cushion on each of the two seater sofas and a chair. Good thing there was only three of us!
Pool - algae on the pool wall.
They have a restaurant that’s open 8am to 2pm. We didn’t trust eating there, after seeing the state of our kitchen!
One star that I had no choice but to put, is for the proximity to the Ultramar Ferry and decent restaurants.
After speaking to other guests, the comments were the rooms were disgusting and nothing like the photos, which were likely taken 20 years ago.

Leisure

6/10

Pleasant

28 Jan 2026

Tammy

Very old place. No wash cloths. No fridge. Thank goodness we only stayed 1 night. The place could be amazing if properly cared for. Run down

Leisure Partner

2/10

Poor

27 Jan 2026

Blake

First off …We Arrive to a room that smells like sewage , that does not lock nor has been updated or professionally taken care of .. This hotel gives the feel of what looks to be the rougher side of the Cancún Mexico experience ….After immediately checking in , we decided to immediately Check out….
If you want to feel like you will wake up missing a kidney this may be the place for you… We asked the front desk if this place was safe . As it was advertised by “Expedia” as a “Fantastic “ place to stay … and was met with “EHHh yeah it’s safe “ just be in by dark….

After requesting refund for this property due to having to book another hotel 45min south of Puerto Juarez …. Hotel refuses now to speak English with Expedia to refund . Expedia for over a month has said they would reach out to hotel with a bilingual agent . Which still has yet to be done…. I have pictures and days of texts with no only hotel but Expedia…. Mind you I am a loyal Expedia customer with bookings done nearly 5x a year through this site . Expedia gave me a very small one key credit . Book at your own discretion …

Leisure Partner

4/10

Poor

19 Jan 2026

Rachel

I paid for ocean view. Did not receive ocean view. Had to change rooms halfway thru because we were having problems with hot water. 2nd room was a little better. Bad shower head but atleast it was hot water. Still not ocean view. Not the cleanest place. Stained sheets. No beach access. Sunrise blocked by the ferry next door so couldn’t get a good view. Pool was pretty cold. The breakfast was decent and good price but took along time to get. And we were only 1 of 2 tables of 2 people sitting there. Staff was very friendly. Very few spoke any English but it’s Mexico so I can understand that. Don’t think I would choose this property again unfortunately.

Leisure Partner

8/10

Excellent

17 Jan 2026

THIEN

Room is spacious..kitchen. Property is very tranquil..relaxing.

Leisure Partner

8/10

Excellent

16 Jan 2026

Martha

Didn't have kitchen but I guess you get what you pay.

Friends_and_family Family

4/10

Poor

09 Jan 2026

Kenneth

Basic

Leisure Partner

2/10

Poor

08 Jan 2026

Thuy

This hotel is misleading and dishonest. It is not a 5-star hotel, even though it is advertised as one. The furniture in the room is very old, there was no hot water, no saucepans in the kitchen, and the Wi-Fi was very difficult to connect to. There were also many mosquitoes that bit me all night.

I stayed for one night and checked out early. I requested a refund for the remaining three nights, but Expedia was unable to contact the hotel for refund approval because the staff could not speak English and ignored emails. I spoke directly with the owner to request confirmation of my early checkout; he spoke English well, but the hotel had no option to provide written confirmation.

In the end, Expedia emailed me to say the refund was declined, and they were unable to issue a refund. I do not recommend staying at this hotel. I rate it zero stars.

Leisure Family

6/10

Pleasant

05 Jan 2026

Roxane

Endroit correct pour le prix manque un peu d amour…
nous avons réservé ocean view avec cuisine mais aucune poêle/chaudron et ustensiles de cuisine fournie et aucune vue sûr océan de la chambre

Leisure Partner

2/10

Poor

05 Jan 2026

Laura

The pictures don’t reflect the hotel’s current state. It was dirty, run down, the air conditioner did not work well and there was a brown mouse running around the kitchen. We booked a quick one night stay to help us get to the airport on time for an early flight. We were only there for 12 hours otherwise we would have booked elsewhere.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Julie

So much space, gorgeous views. Walking distance to ferry. Highly reccomnend.

Leisure Family

6/10

Pleasant

02 Dec 2025

Andrew

It was a nice suite . A few things to know. The water is very salty. I don’t know why. Bring a towel they don’t provide any. There were no cooking utensils just silverware and playlets m/bowls to eat with but no pots or pans. A lot of loud construction nearby during the day but quiet at night mostly. I’m used to making things work out so it those things were only minor inconveniences.

Leisure Self

6/10

Pleasant

24 Nov 2025

betzabeth

I thought we would of had the pots and pans in the room and we had to ask for it. Then only the one towel between two people and not even a pool towel. Water was provided for us at all time i had tried ro call many times before arriving to seek some information and not expedia could get thru. The door didnt lock and took 45mins to get it fixed and would not change us rooms.

Leisure Partner

6/10

Pleasant

07 Nov 2025

Pedro

Location is nice, the property has charm but needs some attention. Is not super clean and needs an update.
Staff is very friendly!
Value/price ratio makes sense because it is an affordable place to stay next to the ocean.

Leisure Self

10/10

Exceptional

23 Oct 2025

Dieter

It’s a very simple but cozy and warm hotel. The breakfast is as small as it can be but it’s included. If you can rough it a bit, this might be the ideal place. Ferry to Isla Mujeres is 3 min away, plenty of food stands but the next beach is less than a mile away. We will be back.

Leisure Family

4/10

Poor

16 Oct 2025

Maryam

You cant lock the doors from inside and it was really stressing me out. I couldn't sleep properly at all.

Leisure Self

4/10

Poor

15 Oct 2025

David

Only there for a short time but the pool and surrounding areas were dirty and not well maintained

Leisure Friends

10/10

Exceptional

26 Sep 2025

Maria M.

10/10 it’s

6/10

Pleasant

23 Sep 2025

Jose

The property looks very rustic, but it could really improve on updating the rooms. The structure looks nice from the outside, but they should improve the rooms, and the stay would be much better.

Leisure Friends

8/10

Excellent

13 Sep 2025

Gautam

Water is salty to take shower

Self

2/10

Poor

07 Sep 2025

Valerie R

I was very disappointed the pictures are outdated the room was duaty, smelly, not hot water, no working lights in the living room and no one came to repair will never return to this hotel.

Leisure Self

8/10

Excellent

13 Aug 2025

Vicente

Clean

2/10

Poor

10 Aug 2025

Penny

Choose another hotel.

The hotel is run down . The room was damp and smelled terrible.No bath towels only pool towels for pool.The bed was hard . Defiantly would not stay there again. Just spent one night and couldn’t wait to leave.

Partner

10/10

Exceptional

03 Aug 2025

ELI

Necesita un poquito de mantenimiento .

Leisure Partner

2/10

Poor

16 Jul 2025

Richard

Not that clean and the pictures of the hotel is misleading. Also we stayed for 5 days in which they never change out towels or anything. Lastly the ac unit barley worked.

Leisure Partner

6/10

Pleasant

12 Jul 2025

Osama

Improve Beach and breakfast

The hotel had a private pool and a beach front, the beach can use a lot pf cleaning and weed removal.

The breakfast included in the booking was very poor and low quality.

Friends_and_family Family

6/10

Pleasant

26 Jun 2025

Mere

Roomwas perfect latge enough but the bad sheets are not very clean ac works very well not towls in the room tv works very well doors lock nicely

Partner

10/10

Exceptional

26 Jun 2025

Sean

Check in was really fast and easy. The location was good for walking. Lots of delicious restaurants in the area. The pool was refreshing. Our suite was spacious and comfortable. We will be staying again.

Partner

4/10

Poor

25 Jun 2025

Karen

The place has a nice view to the sea and my children enjoyed the pool, however, the interior of each room needs remodeling and maintenance. I rented 2 room and in one the water from the shower had a rotten egg smell and the other room didn’t have hot water. Humidity smell was in one of the rooms. Faucet was loose. I killed 2 roaches. Needs more cleaning and discard old silverware.

Leisure Family

2/10

Poor

18 Jun 2025

Nilanchal Bhagaban

The leaving room and bedrooms fans was too slow just like its not working. Thankfully bedroom has AC, leaving room was feeling like a hot furnace.
No one came to clean the room, no towels were changed, no hand wash, the water from kitchen wash basin and bathroom sink was always hot from which we cant even wash our hands.
The leaving room was dirty with dust in the floor and tables and kitchen top.

The only good thing is the hotel has pool facing sea side.

I dont recommend this hotel to anyone

Leisure Partner

2/10

Poor

17 May 2025

Ryan

staff not helpful at all and property was dirty, limited food options and the peer that goes into the sea is a health and safety hazard! great place to go if you want lizards walking around your feet at breakfast tho!

Leisure Partner

8/10

Excellent

14 May 2025

Yvette

This place had a nice authentic charm to it. Although it was in need of renovations I found the place to be comfortable and cozy. My only complaint is that I got this place because it had a kitchen with an oven and stove however they supplied zero cooking utensils!! No pots no pans, nothing which defeated the purpose of me getting this place! You get 2 plates, 2 glasses, two sets of silverware, and 2 mugs for coffee but no coffee maker! Who wants to go out and buy pots and pans while on vacation? Not me.

Leisure Partner

10/10

Exceptional

10 May 2025

Yanick

Shower temperature and shower head. Pkus looking forward to seeing what happens with the old dock. If they will renovate. Also they could have a better breakfast and better hours for food options.

Leisure Self

2/10

Poor

04 May 2025

Arun K

Faucets are rusted.
Bugs in room.

Leisure Partner

2/10

Poor

27 Apr 2025

nina

No hot water shower, asked staff, no english speaking, came up, did not fix, sort of said it's hot but did not get hot shower in 6 days. water smells, no dead bolt, it was there but broken. best thing was the bed was great & comfy. price cheap, now know why. don't stay there. upgrade. continental breakfast was watered down tang of sorts & small slices of white bread you could toast. coffee ok & tea selection ok. you could buy breakfast there but didn't want to

Leisure Friends

4/10

Poor

22 Apr 2025

Yan

The hotel it’s good for 1 or 2 nights . The staff is no friendly at all ! But the hotel sell the package with breakfast but they don’t give a breakfast they give one piece of bread and one drink.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Jason

Great stay on the 4th floor room with a patio and kitchen. Wonderful view of the sea and Isla Mujeres.

Leisure Partner

4/10

Poor

20 Apr 2025

Varinder

Needs lot of repairs. In pictures it looks nice but in reality its different.

Leisure Family

2/10

Poor

17 Apr 2025

Olicar

We just checked out, terrible experience ,staff doesnt speak english, room/accommodation advertise expedia website that we rented is far from what the photos shows, dont get fooled by the picture very dirty, so much molds in the shower door , shower knob very dusty we got the ocean view , also the free breakfast theyve mentioned is a bland coffee, orange juice and a piece of bread . The breakfast you think it is thats not it you have to pay for eggs etc. Pool hasnt been cleaned probably for years you pay for the ocean view , convenient to ultramar ferry going to isla mujeres thats it. Youre on your own here nobody speak english staff lounges more than the tourist.theyve ruined my birthday vacation. Dont ever come here. For all the western country folks dont ever come here. Pay more to stay hotel zone area than here. Trust me. Im not a complainer i rarely do reviews. Only reviews either i have the best experience or worst. This one is the worst! If you dont speak spanish dont come here!

Partner

10/10

Exceptional

08 Apr 2025

Amy

Quiet and peaceful, unique place, felt like a tree house, clean, comfy, helpful staff.

Leisure Partner

8/10

Excellent

07 Apr 2025

Jason

Right next to the ferry port to Isla Mujeres. Rooms with a nice water view and pool

Leisure Partner

8/10

Excellent

06 Apr 2025

lisa

We stayed in the room with access from the third floor via circular stairs - beautiful view and private balcony.
Continental breakfast was only toast, coffee and tea.
Could have had some fruit...

8/10

Excellent

03 Apr 2025

Kevin

Small hotel, very calm and peaceful. Older place in need of some TLC, but overall nice place with good size apartment style rooms.

Leisure Friends

8/10

Excellent

01 Apr 2025

Joseph

This property is good for those wanting to stay away from the hustle and bustle of Cancun. It is super close (under 5 min walk) to the ferry port and it’s close a really good restaurant called San Remo, which was great!

Leisure Self

10/10

Exceptional

25 Mar 2025

Maria

We love this place

Spacious quiet apartment style rooms. Love this place.

Friends_and_family Family

8/10

Excellent

21 Mar 2025

Nadia

The hotel is well situated if you plan to take walks, it is near the ferry (water taxis) and locals.

Leisure Friends

10/10

Exceptional

16 Mar 2025

Katharine

This hotel is right around the corner from the ferry to Isla Mujeres. After a long flight, Casa Caribe was a perfect stop before heading to the island the next day. There was a lot of construction in the area due to hurricane damage. Be aware that \"breakfast included\" means toast, coffee and juice but the family will make you a more substantial breakfast for a very low cost.

Leisure Family

6/10

Pleasant

16 Mar 2025

APRIL

This place is perfect for those who don't want to be on a resort or in the busy hotel zone.
The place is old and showing signs of wear, but the outdoor area was beautiful, right on the water and next door to the Isla Mujeres ferry. Lots of excellent local places to eat that are very close and reasonably priced.
Room was clean and staff was friendly and helpful.
If you are looking for a more authentic mexico experience than the resort life, then this is the place for you.

Leisure

10/10

Exceptional

14 Mar 2025

Colton

Great hotel, beautiful ambience, large and well decorated rooms, great price.

Partner

10/10

Exceptional

14 Mar 2025

Sahiba

This is a great spot. Feels like it’s off the beaten pathway, but right next to the ferry! Walkable to amazing local food. Staff is very nice and our room was amazing. Love this little gem.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Richard

Nice little spot, funky jungle vibe. Great deal and the place was huge, 2 bedrooms with king beds, dining and living room.

2/10

Poor

09 Mar 2025

Patricia

Our room was so bad we didn't even stay. Immediately booked hotel elsewhere. Chair and couch in sitting area appeared covered in years build up of dirt so no wonder there is no photo of it. Stains on walls. Mold. Yellow stain on mattress cover. I cant understand the 10/10 ratings. Perhaps those guests had better rooms.

Leisure Partner

8/10

Excellent

01 Mar 2025

Md.Nishanto Nahid

The room was beautiful. But from the outside you could never tell. Its right beside the ferry terminal so thats always noisy

Leisure Partner

10/10

Exceptional

01 Mar 2025

ZAYRA

What i liked was the proximity to ultramar (ferry) and we only spent one night, i wish it were more so i can give a more detailed review of the hotel! But very nice!!

Leisure Partner

10/10

Exceptional

15 Feb 2025

Yoko

Beautiful view, back yard, cozy small place to be in this price.

Leisure

10/10

Exceptional

13 Feb 2025

Carl

Comfortable hotel, near El Niño beach, staff is nice and helpful, well located in puerto Juarez.
Breakfast is poor, toasts and “coffee”, some sort of coffee.

Friends_and_family Family

10/10

Exceptional

10 Feb 2025

Carrie

Property was clean and convenient for the Ultramar ferry.

Leisure Self

4/10

Poor

04 Feb 2025

Jacqueline

Bring your own cream for your coffee

Check-in and check-out were seamless. The bed was comfortable. The AC dripped water from the wall onto our suitcases. What really upset us was the breakfast that was supposed to be included. Not only were there only two high carb breakfast item options, neither of which we were interested in eating but we were asked to pay for cream for our coffee! Seriously!?! A complimentary bottle of water on arrival would have been a nice touch ... and certainly a cup of coffee with cream in the morning!!

Partner

8/10

Excellent

29 Jan 2025

Renee

This place is beautiful and we're in love with the Nala, the onsite fur baby.

8/10

Excellent

28 Jan 2025

Maria

Don't tell everyone. We like it the way it is

We love this little hideaway, away from the hubub of the Hotel zone, but near to the Isla Mujeres ferry. Quiet, on the water, with apartment style rooms perfect for us since we were visiting with family. We've been 3 times, never disappointed.

Friends_and_family Family

2/10

Poor

28 Dec 2024

Prasad

recently stayed at this hotel, and unfortunately, my experience was far from satisfactory. The amenities were quite poor, and the breakfast offered was below average in terms of quality and variety. Additionally, there was no room service available, which was highly inconvenient. The cleanliness of the rooms left a lot to be desired.

The only positive aspect of this property is its location. It’s right on the seashore, providing beautiful views, and it’s just a 2-minute walk to the ferry, which is very convenient. However, the shortcomings in other areas made the overall stay disappointing. I wouldn’t recommend this hotel unless location is your only priority.

2/10

Poor

25 Dec 2024

Matthew C

Only a place to sleep.. thats it.. skip the shower. Skip the resturant. Got this only because of walking dist to the ferry. Shower was pee warm, resturant was way over priced for rubber eggs. Only stay if we need to be close to the ferry

Leisure Friends

10/10

Exceptional

25 Dec 2024

Jim

Casa Caribe was right next to Puerto Juarez pier. Perfect if you miss you miss last scheduled ferry to Isla Mujeres.
One night stay was convenient for a late flight and catch the ferry in the morning.

Leisure Family

8/10

Excellent

18 Dec 2024

Paul

Okay place. Beside ultramar. Easy to go to Mujeres

Leisure

8/10

Excellent

13 Dec 2024

Carmen

Good

Leisure Self

4/10

Poor

04 Dec 2024

Melania

The room was dirty, the cieling and walls were chipping and falling. The water to shower and brush your teeth was salted water. They didn’t accommodate or help make the situation better.

Leisure Family

10/10

Exceptional

01 Dec 2024

Leon

Small hotel full of Mexican charm. Staff were very helpful with any question and request. Absolutely loved my stay here, would again without a doubt. From transportation arrangements to general area and tourist info, I really appreciated all the help and tips. Thanks for the wondeful memories!

Leisure Self

10/10

Exceptional

14 Oct 2024

Juan Angel

El hospedaje concuerda perfecto con el precio, sinceramente no hay de que quejarse en relacion con lo que se cobra, todo se me hizo muy bien. :)

Leisure Partner

2/10

Poor

14 Oct 2024

Cheri

Avoid at all costs. Free is not even cheap enough

It is located down in a back alley and looks very sketchy at best. We checked in late at night and thought about going elsewhere before we checked in but instead thought to check it out. The guy was nice and offered to help carry our bags up three flight of stairs. Very nice guy. A+. The room was a little musty but the bed was clean so we stayed the night. The next morning we got up very early to head to Itza Chichen. When we got home in the late afternoon we went to take a shower. When we turned on the shower the worst rotten egg smell in the world stank up the entire room. We opened the door to air the place out and let the water run hoping it would clear out but no. It was disgusting . We went down to the office and asked the desk clerk to come to our room to smell the foul odor. He agreed and said it smelled worse than most. I thought to myself, could it get worse? We asked for a refund on the two remaining nights and were denied after speaking with the owner. Even though his own guy said it was really that bad. We booked another hotel and left. This is THE place those commercials warn you about. Showing up to a sketchy place and checking in to a stinky room. BAD experience. AVOID this place no matter how cheap it seems. Unless you're okay smelling like rotten eggs. They couldn't pay me to stay at this hotel.

Partner

10/10

Exceptional

05 Oct 2024

Marisol

We loved the staff & our stay. We wanted to be close to the ferry & enjoyed our stay.

10/10

Exceptional

26 Sep 2024

Beth

Was a last minute thing due to hurricane Helene. Old but clean and great staff!

8/10

Excellent

14 Sep 2024

Karen

The hotel is very rundown and they are trying to update the rooms and maintain the property. It should not be featured as a 4 star unit more like a 2 star.The hotel is dated very close to the ferry for Isla Mujeres. Manager Ben is a huge asset to the property.

Business

6/10

Pleasant

19 Aug 2024

Patricia

El lugar no estaba listo a la hora del check-in, tuve que entrar y esperar adentro porque estabamos cansadas y ya no queríamos estar en la calle, asi que les pedí que me dejaran entrar porque llegue desde temprano y estuvieron alargando el checking y de todas maneras no estaba listo, parece que solo una señora es la encargada de limpiar todos los cuartos, lo cuál lo hace imposible entregar a tiempo. Me hicieron un cargo extra de 300 pesos mexicanos hasta el momento en el que fui al lugar, porque iba con mi perrita de servicio y pese a que habia escrito con antelación que la llevaba y que en la página decía que por perros de servicio no habían cargos extras, aún así me los cobraron y les dije que deberían ser transparentes a la hora de dar la información en la pagina. Por otro lado, sólo tiene agua salobre, lo cuál me hacia sentir que no tenia caso bañarme después de ir a la playa porque seguía salada e incómoda.
El lugar es viejo, y lindo por áreas pero el baño en muy mal estado, la tubería estaba tapada y tuvimos que pedir que llegaran a arreglarlo.

Tienen cocina y microondas, pero no tienen ningún tipo de utensilio para usar la cocina, asi que no esperen cocinar a menos que anden sus propias cacerolas, toallas, cubiertos, etc.

La perrita que tienen, \"Nala\" no fue muy amigable con la mía, pero me decían que nunca habia pasado antes, pero es para que lo tengan en cuenta por si viajan con mascotas.

El desayuno son dos tostadas de pan, jalea, mantequilla, café, jugo o té.

Leisure Pet

6/10

Pleasant

13 Aug 2024

Pedro

It said it was a 5 start Hotel on the app but it was clearly not. It’s ocean front but not beach front and it’s not swimmable. It’s right next to the ferry but the area around is very bad. It’s alright but an affordable place to stay in Cancun.

10/10

Exceptional

29 Jul 2024

Kevin

The pool was our favorite hang out while spending time at the hotel. Very near the ferry for ease of transportation to Isla.

10/10

Exceptional

29 Jul 2024

Kevin

We love Casa Caribe and have stayed here multiple times.

Leisure Partner

10/10

Exceptional

13 Jul 2024

candelaria

The pool

Partner

10/10

Exceptional

02 Jul 2024

Michaela

2nd time in this hotel, the room was just old and dirty looking. People were great, I love the tropical fill, and the ac was cold, but it is just an older building that needs a lot of updating.

Leisure Partner

10/10

Exceptional

23 Jun 2024

Maureen

Other than being next to the ferry I really don’t have anything good to say. Dirty no soap in bathroom to wash your hands after going to the bathroom no towels!! No hand towels bath towels nothing!!! Free breakfast was a joke. Thank god it was right next to the ferry so we could get the hell out!!

Leisure Friends

6/10

Pleasant

14 Jun 2024

Verified traveler

Great ferry location. Great for overnight stays.

This hotel is situated about 2 minutes walk from the ferry terminal which makes it super convenient. Check in time is rather late, as we arrived early and they would not allow us to get our room even an hour early...but only 30 minutes early. This was not a busy time...and from the looks of our room, it wasn't even cleaned properly. There was a layer of dust on our fridge and the floor felt like it hadn't been swept. So, I'm not sure what we were waiting for at check in.

That aside, the grounds are beautiful as well as the views.

As for breakfast, we were told only toast was given as the \"free\" breakfast alongside artificial orange juice and coffee with no milk was available. Not what we expected upon choosing a hotel with breakfast options.

The location was quiet at night allowing for a good night's sleep. Room was comfortable and ac cold. Again, location is great for using the ferry for any day trips.

I feel the price is a bit high for what is presented and the maintenance of the room.

Partner

8/10

Excellent

01 Jun 2024

Anatoli

Nice place

Leisure Self

10/10

Exceptional

29 May 2024

Elena

The front desk guy was super helpful and welcoming.

Leisure

2/10

Poor

13 May 2024

Lorena

Ugly and unsafe neighborhood.
I don’t even find the correct adress of this place.

10/10

Exceptional

26 Apr 2024

Cynthia

Property was beautiful. I loved all the greenery around the hotel. I loved the vibe like rustic cabins. The decor was beautiful. Very close to the ferry to go to isla mujeres. The pool was open 24 hrs. We stayed 2 nights.

Leisure Family

10/10

Exceptional

17 Apr 2024

Cameron

Great easy access hotel to Isla mujeras!

Great host, great time, definitely would stay again. Made getting to Isla Mujeras super easy!

Partner

10/10

Exceptional

10 Apr 2024

Vicki

This place was very charming! Beautiful plants everywhere and a pool that’s open 24hrs, easy to get to other places and spacious rooms. Very cute for the short stay we had. The staff were so kind and helpful !

Leisure Friends

10/10

Exceptional

26 Mar 2024

brigitte

This hotel is very Mexican with plants and books and decoration super nice. The bed was super comfy. A/c works really good. Shower had hot water and good pression. Pool is clean.

Leisure Partner