Name: All Ritmo Cancun Resort & Water Park
Address: Puerto Juarez, Cancun, 77500, MX

All Ritmo Cancun Resort & Water Park

Cancun (and vicinity) · Mexico

100 reviews shown

2/10

Poor

14 Jul 2026

Shaun

I was scammed by the staff, then they told me I couldn't leave until I paid for damages. Unfortunately everything was great up until this point.

Self

4/10

Poor

06 Jul 2026

Cristiane

Unfortunately, I can't recommend this hotel. The buildings are very old and the rooms don't even have a mini fridge — in a hot destination like Cancun, having no way to keep water cold in your room is a real problem.
The location is also a major downside. It's far from everything you'd actually want to do in Cancun, and any taxi ride costs at least $50, which adds up quickly.
The food was basic and not tasty. I was looking forward to fresh tropical fruit, but what was offered didn't look fresh and the variety was poor. Also, if you arrived a little late for breakfast, lunch, or dinner, you'd only find leftovers — no fresh food was prepared for late arrivals.
The pool is small, and the waterpark shown on the website looks poorly maintained — I wouldn't feel safe bringing kids to it.
The one genuinely positive thing: the staff. They were kind, helpful, and clearly doing their best.
Overall, I wouldn't recommend staying here, not even for one night.

Friends

4/10

Poor

30 Jun 2026

Erika

We have so much to say about the hotel. First- the room we got the toilet wasn’t flushing down well, we were afraid of it. Second- the fridge was old and in very bad shape and a no working condition, no microwave, no coffee machine. They charged us $1000 pesos for the view of the room which is worth to see the Ocean in the morning not doubt. The Pool was dirty when we got there. The drinks which we paid All Inclusive were bad, made out of cheap alcohol or no alcohol at all. The nightly shows were different from the last time we were there. Food was the same type of breakfast and lunch every single day, no variety. Serves were short sfaff and we were getting our food for dinner 30 minutes later and whatever was left because they didn’t have enough for everyone there. I feel they charged way too much for the services they offered. Very very disappointed 😢 of the hotel.

Friends

4/10

Poor

19 Jun 2026

Bijay

I'm giving this resort two stars primarily because the property itself has the potential to be very clean. However, the maintenance timing needs work; staff usually clean the pool in the morning, but throughout the day, the water fills up with floating plastic cups and candy wrappers.
Additionally, while there are three restaurants on-site, only one was typically open during our stay—likely because it is currently the off-season. Finally, while the price is budget-friendly and includes waterpark access, keep in mind that the waterpark is quite small with very few rides.

Friends_and_family Family

4/10

Poor

18 Jun 2026

Donald

The food was terrible. the tile on the pool was coming out and my grandaughter got a cut.

Family_with_children

2/10

Poor

10 Jun 2026

Maxime David Clerc

On m’as traiter comme un Chien moi et mon inviter il n’ont ps s dutout aider j’ai été retarder avec mes vols mes bagages ont été retenu a l’aéroport ils mon traiter comme un criminel je suis outrer par leur façon d’agir ils mon menacer s’appelle la police alors que j’ai été polie je me suis fais voler ma carte de crédit a leur hôtel et ils n’ont pas voulut m’accueillir ils mon jeter dehors et j’ai du dormir sur la plage je n’ai eu aucune considération de leur part ni aucune reconnaissance ni aucune empathie ni aide la nourriture étais dégoûtante et je n’ai jamais rien vu d’aussi dégoûtant de toute ma longue vie et expérience je veux porter plainte contre eux et je vais écrire un roman sur mon expérience ici ils m’ont accueilli le lendemain parce que là j’avais ma carte de crédit sur mon téléphone il as fallu que j’aille de l’argent cash pour régler le 50 dollars qu’il retais à payer je suis écœurer j’ai eu la pire honte et la pire expérience de toute ma vie j’ai été barman et serveur ailleur dans le monde et jamais jamais jamais je n’aurais traiter les client de cette manière cette honteux je veux être rembourser la plage étais remplie de Sargasse cela puait dans toute la chambre la nourriture étais horrible rien n’étais frais et il nous empêchais d’aller manger dans la chambre les sale de bain la télé et les commodité étais défectueuse et chez localisa la réservation de voiture personne ne m’as aider lorsque que mes valise ont été retenu de force a l’aéroport j’ai dû aller l

Business

8/10

Excellent

07 Jun 2026

Jamie

Al Ritmo is a budget all inclusive. The staff are very helpful and friendly, the location is ideal as you can walk to the ferry and many of the boat tours pick up locations like Cancun Sailing, whale shark cancun etc.

Partner

6/10

Pleasant

30 May 2026

Erin

The service from the staff was great - it was a quiet, smaller resort with not a lot of visitors.
The food was really good - lots of healthy options and unhealthy ones too.
Bars had quite a limited drink selection, but there was never a line/wait.
Pool was small with lots of broken tiles (had to wear water shoes) but the jacuzzi feature was nice for bubbly relaxing without having to sit in a hot tub.
Spotty Wi-Fi in the lobby/dining/pool area and no Wi-Fi in the rooms at all.
The evening dance shows were great entertainment!
We booked a room with a Jacuzzi on the patio, and that was a really nice feature overlooking the ocean.
There were lots of things that need fixing: light fixtures, balcony rails, wifi, pool tiles, window panes, leaking doors during the rain storm.

All in all it looked kind of shabby but it had nice staff and the quietness was definitely relaxing.

8/10

Excellent

07 May 2026

Ruchi

Overall good experience.

Family_with_children

10/10

Exceptional

16 Apr 2026

Jessica

Staff was very friendly, drinks and food were delicious, room was nice

Friends

4/10

Poor

15 Apr 2026

Lizbeth

Completely disappointed with our stay! When I booked the “All Inclusive” I was expecting to get the All inclusive treatment however, this hotel is far from having the all inclusive treatment . First and foremost, at our arrival we were not even greeted by any staff personnel , from there I knew , things were not going to be good ! Then came our check in, we arrived early and were charged for early check in , pretty much everything to get our day started . If we wanted the wristband, we needed to pay . Checked in got to our room only to find out we didn’t have a fridge, or an iron . We had to request those and were told that our rooms “ didn’t come with those” ! Say what?! This is the first time I hear and all inclusive doesn’t have those amenities! Then came food, terrible !!! Keeping in mind that this is a “kid hotel “the food options for kids were nearly none. Hot dogs and burgers is all they had. My kids were beyond disappointed with the options. Let’s not talk about the drinks for the kids… only had 2 “soda” options . Either Pepsi or squirt and tasted like water half the time ! Moving along to the water park, the water park is not kept up with . While we slid down the slides, paint would come off the slides. My husband had a white shirt on and it had paint on it after we would leave the water park. If you are trying to relax to the sound of the waves , don’t count on it cause there’s none! Lastly, my husbands water shirt and sandals were stolen!

Family_with_children

6/10

Pleasant

12 Apr 2026

Laura Milena Guarin

Very outdated

Family_with_children

10/10

Exceptional

11 Apr 2026

Prabhjit Singh

Wifi problem and should be vegetarian food more

4/10

Poor

06 Apr 2026

Raquel

Clean rooms, some friend staff, old property,

10/10

Exceptional

05 Apr 2026

Juan

Everything really good

Family_with_children

8/10

Excellent

02 Apr 2026

Naokah

We upgraded to a large ocean view room and honestly… highly recommend! 🌊✨ The view alone made it worth it.

That said, All Ritmo Resort could definitely use some updates. The pool was missing quite a few tiles 🏊‍♂️ and when it rained, there were leaks coming through several windows onto the floor 🌧️😬.

Food-wise, it could use a major refresh. Over the 3 nights we stayed, the kids’ options were basically the same every day—hotdogs, burgers, and fries 🍔🌭🍟—and the main buffet didn’t offer a lot of variety.

On the bright side, Arturo at check-in was fantastic—super friendly and a pleasure to deal with 👏😊. There are also two convenient tour booking desks (one by the pool and one inside near the front desk), which made planning excursions really easy 🗺️.

The boutique/gift shop is impressively stocked—you can find pretty much anything you might need, from souvenirs to medications to clothing and toys 🛍️🧴👕.

The beach area is in a great location and it was always easy to find a chair to relax in 🏖️☀️. The water park is huge and a lot of fun for all ages 💦🎢, and we loved the underground walkway—super convenient and safe since you don’t have to cross any busy streets 🚶‍♀️👍.

Overall: great views, friendly staff, and fun amenities—but definitely room for improvement in maintenance and food.

Partner

6/10

Pleasant

01 Apr 2026

josee

The hotel has a charming, old Mexican architectural style. While it feels a bit dated, it is well maintained and clean. It’s located outside the main hotel zone, next to a marina, which makes it a great choice if you’re looking for a quieter, more relaxed atmosphere.

The beach is fairly small and includes some rocks, shells, and patches of seaweed. Although the water is clear, it may not meet expectations if you’re hoping for a wide stretch of soft, white sand and bright blue water.

The on-site water park is enjoyable, especially for families with young children, though it could use some updates and minor repairs. The buffet offered good food, but the standout meals were the reserved dinner options. In particular, Jose and his colleague at the Ostras restaurant provided exceptional service.

Most of the staff were friendly and eager to help. Juan Carlos at the activities desk was especially helpful, assisting us in booking excursions around Cancun.

For transportation, we arranged a shuttle through MTS, which cost $90 but wasn’t the best experience. Taxis are very expensive and best avoided. Instead, Uber is a much more affordable and convenient option for getting around.

Overall, this is a solid choice if you’re looking for a peaceful, low-key vacation without too many frills. However, if you’re seeking a more luxurious experience, this hotel and area may not be the right fit. I would rate it 3 out of 5.

4/10

Poor

31 Mar 2026

Amanda

Julio from front desk was very rude when we checked in.
Rooms were as described but there’s so much mold that we didn’t want to be in the room much. Came back home sick because of the mold.
Mario in the restaurant was really kind and worked so hard when we were there. Marco and Eduardo at the bar were so friendly and knew what drinks to make before we even got to the bar. I would not stay here again unless the property upgrades and gets rid of the mold in the rooms.

Family_with_children

6/10

Pleasant

28 Mar 2026

Carole

Good place but needs renovations water park all rusted but otherwise nice

Family_with_children

10/10

Exceptional

24 Mar 2026

Jerzy

As always we are very pleased with the hospitality provided by staff and management of All Ritmo. Since 2010 for many years we visited the resort with our daughters and their husbands and their children, our 5 grand kids. Weather, ocean, sand, sun and always smiling and helpful staff were the sure features that keep us coming back. Aqua Park, night shows, kids club, activities are additional aspects of our favourite place. And we know the comparisons, we were in few other beautiful resorts in Mexico but we will come back to All Ritmo…🏝️🏖️🐠

6/10

Pleasant

23 Mar 2026

Nazila

Our stay at All Ritmo Cancun Resort & Waterpark was average overall. There was no internet in the rooms—only in the lobby and public areas, which was very inconvenient as we had to go there just to check messages. The staff were mixed; some were friendly, others were not. The food was mediocre—you could find some good options, but not consistently. The property is quite old; although it has been renovated, it still feels outdated. There was no fridge in the suite, no cold water in the room. The entertainment was poor, very basic, and not enjoyable. Overall, I would rate this hotel around 2 to 3 stars.

Family_with_children

4/10

Poor

22 Mar 2026

Denisha

The property is very old, needs an upgrade. Phones dont work, rusty bathroom fixures, sliding doors messed up, bad entertainment

Family_with_children

8/10

Excellent

22 Mar 2026

Sally

Great location, walking distance to the ferry and ruins.

Family

10/10

Exceptional

20 Mar 2026

Anna

All the workers were pleasant and helpful . The food was delicious and they had a good variety to select from . It was a smaller resort so very comfortable with children and easy to watch them . The games room was very accessible .
.

6/10

Pleasant

18 Mar 2026

Jessica

The room had a great view, NOT accessibility friendly, tons of stairs. Lots of problems with stuff in our room. The staff is amazing, responsive and very friendly. Kudos to julio 👏

Family

10/10

Exceptional

16 Mar 2026

Mindy

We spent so much time in the pool. There was music and activities all day. Food was great especially at the speciality restaurants. Wish we checked it out earlier. Water park was fun
We will go back again
Staff were all friendly and helpful

Family_with_children

10/10

Exceptional

11 Mar 2026

Jennifer

Excellent time at this resort

Family_with_children

4/10

Poor

10 Mar 2026

Jamie

A few items to note that I wish I knew booking this resort:
1. the resort is on a major road, there is no security and anyone can walk onto the property.
2. With the resort being on a major road all of the doors for the main building of the resort face the road, resulting in road noise (buses, cars, motorcycles) till late in the night and early morning are heard from your room.
3. To receive a resort towel for the pool you need to give your government ID as collateral.
4. The resort is non smoking (even on the beach) you have to go across the street to a smoking shack.
5. The standard rooms are across the street by the water park and you would have to cross the street or use the tunnel to access the main area and beach.

The resort is run down, needs a major cleaning and a facelift. Beach is small, not enough lounge chairs (arguments happen due to this), deck is peeling paint, have to beg or tip well to receive name brand liquor (all they show on the bar is rail). I should say we do tip well but for the first two days we were told there was no Bacardi but on day 3 suddenly it was there hidden in a cooler. Will not go back. Will give another review on our room with pictures.

Partner

2/10

Poor

09 Mar 2026

Darlene L Fernandez

Dirty poor food quality bad service bad food everything is so dirty

2/10

Poor

02 Mar 2026

jerry

The place was very outdated. It was clean. The staff was nice. It had the smallest buffet I have ever seen . We did not starve but it was not good. Need to spend an extra dollar and go somewhere different.

Leisure Family

2/10

Poor

01 Mar 2026

andrea

The food is disgusting. Hot dogs for breakfast everyday served as ‘sausage’. The pizza dough was raw every time. The stewed chicken had bone shards throughout so really unnerving to eat. Most of the time they served whatever wasn’t eaten the day before. It tasted awful. Fishy taste on chicken, rice, eggs etc. we all got sick from eating there. The rooms were dirty. Toothpaste spray on the mirror. Grim rings in the shower. There’s drains in the bathroom floors that smell like raw sewage. The beds didn’t have mattresses protectors. Old worn out linens. Dirty finger prints on the walls. Boogers & a clump of blood dried to the shower wall. The sliding door to our balcony didn’t lock. Told the front desk but they said it was fine. Completely disregarded issues. Oh and the bugs. Bugs were crawling on the dessert table & dead bugs in our room. Huge dead spider & a dead scorpion in or friends room. They were also told it wasn’t an issue & to clean it up themselves. The bathrooms by the pool lacked toilet seats. The pool has tiles broken all over & at the bottom of it. The deck hasn’t been painted in years so paint chips & splinter everywhere. The waterpark was the grossest of all. I reported that I found human waste, yes, poop, on the stairs up to a slide. They did not close the waterpark. It took over 20 minutes for someone to come over and when they did all they did was sweep it up with a dustpan. This place is unhealthy. You are putting yourself and your family at risk if you book

Family_with_children

4/10

Poor

28 Feb 2026

Lenika

Very dated hotel which is fine but priced a bit high for what is offers. Food choices were limited and waterpark nothing like photos.No wifi anywhere in hotel other then lobby which is always loud and busy so no good for doing online work or schooling.

Friends_and_family Family

2/10

Poor

28 Feb 2026

Kristal

We felt scammed by this hotel. Nothing was as promised. We selected the junior royal suite with ocean view, for the kitchenette.We have party members with chronic illnesses and we knew we would need to spend extra time in the room.The room did not include the following items as advertised: table and chairs, microwave, kettle, coffee maker, toaster, dishware. We let the front desk know,they said they’d send it up immediately, but never did.
The waterslides have 4 slides, the platforms are coming apart, the piping is rusted.
The beach had copious amounts of feces on it - they cleaned the sea weed and feces most days, but not on others. We were told they were turtle feces but it looked human and someone else told us the yachts at the dock next door empty their tanks into the water.
The docks next door are only available by guided tours, the public ferry is $5 cab ride away.
There is 4 restaurants, two serve hot dogs,hamburgers and fries at lunch. One is 3 meal buffet. One is adult only Italian. One lunch spot rotates dinner between Italian and Mexican - must get reservations at 7am. The buffet has the same foods with different sauces daily. Cheap options - chicken thighs, 3 dishes with jicama, grilled onions. Fruit and vegetables were limited. You can only eat food in restaurants. No snacks, except overpriced at boutique.
Activities were inconsistent, sometimes they did them, sometimes they didn’t. Dinner theatre is just theatre, no food,etc.

Family_with_children

4/10

Poor

28 Feb 2026

Michael

It was very upsetting to have them chase me down when I wanted to bring food to my children because they had no other snack areas open and it was almost lunch time. Also they were very aggressively regulating the towels. Family of 5 and only w towels?

Friends_and_family Family

8/10

Excellent

25 Feb 2026

Emily

This resort is dated, as some of the other rooms noted. The contents of the room varied, mine was obviously missing a couch; my friend's room was missing a coffee maker. That being said, I felt that it was clean enough, we had towels and hot water. There was a small room fridge with two sodas and two beers. Our party booked two rooms, which we had requested be adjoining, and I was told before arrival that could not be guaranteed. Upon arrival, we were told that the resort was full and our rooms were about as far apart in the building as one could go. That was disappointing since we had requested this prior to arrival.The food was better than most resorts I've been to. the buffet was ok, the grille was ok. The seated dinners, where you can order from the menu, were pretty decent. That being said, they advertise 5 restaurants on site, which is not factual. The grille also doubles as the mexican and italian dinner restaurants. These need reservations and rotate availability. Ostra and International also share the same space and rotate. In essence, for dinner, there are 3 restaurants - 2 that require reservations and the buffet.The swim up bar. This is one of the reasons that we made the decision to book this resort and it was CLOSED. We were told it's only open in peak season, which was confusing since we were told the resort was full at check in. I wouldnt say we had a bad stay but I would also say that there is some false advertising as far as the amenities.

Friends

6/10

Pleasant

23 Feb 2026

Jason

Booked the marina view didnt come with a fridge, coffee maker or dinning table. Got a coffee maker from the house keeper luckily. Room was bare but very clean.

8/10

Excellent

17 Feb 2026

Misty

I reserved 5 jacuzzi rooms....they only had one. The manager gave all 11 of us gold bands which was an upgrade. Staff was great. Room was great. Lots of activities. Made superbowl fun. I wish there was a larger food selection and there were things to eat after 10pm.

Family

8/10

Excellent

17 Feb 2026

Amanda

great staff.

Family_with_children

4/10

Poor

13 Feb 2026

Philip

The food wasn’t all that, the place is really small, very outdated, beds were extremely hard pillows were way too big. It was hard to sleep. Luckily it was only for two days. I was ready to go home.

4/10

Poor

09 Feb 2026

Erica

Some notes! As far as the saying goes-you get what you pay for here. This was my first time to Mexico and I had no expectations really—I was ready for anything—and it was a good thing I was. The view from our upgraded suite was impeccable. However, the room was full of black mould on the blackout curtains, on furniture, in the bathroom and in the air conditioning-which we left off for the 8 days we stayed. The food was average, the buffet rarely changed and the Italian dinner was a joke. Half cooked pizza and microwave lasagna were not my idea of a romantic meal. We opted to try the other dining option for one dinner and the portions were also small and it seemed like the same deserts from the buffet. There was almost no entertainment—the dance performance in the lobby was decent, but trivia and karaoke were just not what I thought they’d be. I was told a mariachi’s performance would be on one of the nights, but it was trivia again…same game as the week before. a note about the bathroom stall in the theatre area, I got locked inside from a stuck lock and had to slide out of the bottom…I’m a small girl, so it was possible, but anyone else would have been doomed. I even tried calling for help but no one could hear me and I almost had a panic attack. We were followed by staff who would take pictures of guests and then immediately start texting on phones, which did make me feel uncomfortable. The arcade was missing game pieces and the gym had equipment missing also. Nice beach

Friends

4/10

Poor

09 Feb 2026

Ken

One of the worst resorts we’ve ever stayed at. We understood the price point, but this place is a dump and nothing like what’s advertised. The ocean view was beautiful—everything else was disgusting. Paper-thin walls, nonstop noise, and mold everywhere, including on the curtains and under the mattress. Food is terrible: one repetitive buffet, embarrassing “Italian” food, and beer so bad we left the resort to buy our own. There are no real activities—everything is broken or missing—and the rusted water park feels unsafe. Security is invasive and aggressive; we were falsely accused of smoking weed and threatened with police. The beach is beautiful but full of plastic. Zero care, zero maintenance. Would never return, not even for free.

Leisure Friends

2/10

Poor

08 Feb 2026

Darcy

Terrible service. Rooms terrible no water in rooms
Didn't get room that was requested

2/10

Poor

03 Feb 2026

Mark

First…. We were not greeted when we arrived.
Next…. We had no chairs on our balcony. I asked for a couple of chairs but still didn’t receive them. We had no table and chairs on our main floor… even though we should have. There were no hangars. We had to beg for an extra blanket. We had to ask everyday for wash cloths…. Some days we didn’t get them. When we checked out… the front desk was rude and told us that we couldn’t come back inside the property even though we left our luggage there so that we didn’t have to carry it all around town.

Leisure Family

10/10

Exceptional

02 Feb 2026

Darlene Soraida Orona

Great food, relaxing area, we went with our kids of 1,3, and 6 and they had a lot of fun in their water park. The arcade little spot can use a lot of work though. Best and nicest cleaning staff I’ve ever seen in a hotel.

Leisure Family_with_children

6/10

Pleasant

01 Feb 2026

Denis

There’s only 1 reasons to put 3 stars
Rooms are really outdated and not taking care of properly they should replace a lot of things. For a 4 star hotel they need to replace stuff like bathroom fixtures, mattresses etc
If the rooms were properly maintained I would stayed again because our kids and us had a good time. Waterpark and the beach is great. Everyone who works there are really nice and kind.It’s an older hotel and it has a character which I really loved.

2/10

Poor

28 Jan 2026

Liyian

The room was completely destroyed. The bathroom was liking all the time. No waist your money and find a place with the minimum comfort. Very disappointed

Leisure Family

4/10

Poor

24 Jan 2026

Doron

You get what you pay for. The food variety wasn’t great, and some basics for kids were missing — no pizza, chicken nuggets, or apple juice. No guacamole either. The daytime entertainment for kids and adults was about a C-minus, which is surprising for Mexico.

That said, the hotel was calm, the waterpark was great, and the oceanfront location was very nice. Julio did a great job. Armando at the front desk — no.

Next time, I won’t be cheap. I’ll pay a bit more and get better service, food, and kids’ entertainment.

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Shannon

Excellent service from all staff. Waiter Jose from Ostras was phenomenal. We loved the food there best. Everything on that menu was delicious. We definitely had lots of food options all week.

It is an older building but it’s a beautiful colonial style and right beside the beach. We loved that it was a smaller resort so we never felt it was too crowded. Room was spacious with a wrap around balcony with a view of the marina.

Waterpark was enjoyed by both our boys and the soccer field was a nice perk. The boys also liked the on beach soccer and volleyball.

There was a games room and activities daily for everyone.

We enjoyed the location and walked to El Meco. This was a very affordable option. We also took day trips to Isla Mujeres via the ferry and Xcaret.

We would definitely come back. Thank you to all the staff for the memorable week.

Leisure Family_with_children

2/10

Poor

07 Jan 2026

Ian

Pretty sure all the 5 star reviews are paid for, or bots. We didn't even stay long enough to fund out about their food after both of the 'premium' suites we booked had black mold. They offered to move us after seeing the mold, apparently for the first time. The next room they offered us was just as bad. We booked at another resort and took 2 ubers to move our family of 8. Now we have to see if we can get reimbursed. I'd highly recommend finding a different resort before spending any money here.

Leisure Family_with_children

2/10

Poor

07 Jan 2026

Jason

Leisure Family_with_children

4/10

Poor

02 Jan 2026

Brenda

They didn’t have all the basic supplies like towels, dishes at mealtimes , lock for the safety deposit box and their excuse was that it was peak holiday season

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Kelsey Maria

Amazing resort for families.
The water park is cute.
Amazing little beach.

The photographer on the beach was phenomenal.

The difference in sides is weird. If you’re on the main building; the rooms are stunning and comfy.

The side across the road where we were; I will say the rooms are not awesome. The beds felt like a rock. Super sore from those.

We did expect more traditional Mexican food options at the resort but; that’s ok. They have to cater to everyone.

The massage therapist though; I wouldn’t recommend. You lay sans clothing, and he gets VERY CLOSE to “areas”. He did “accidentally” touch my.. area… . He did stop when I moved and voiced my concern though. So there’s that.

The shows were okay but not spectacular. Not much food variety. All excursions are quite far away.

We will stay elsewhere next time but; a nice place all around .

2/10

Poor

01 Jan 2026

Muhannad

Do not go here!! Rude staff, Julio especially very disrespectful. Place is worn down, moldy and nasty rooms, terrible disgusting same food everyday, water park is even worse and ran down. Wifi barely works, no entertainment, terrible drinks, they scam you and try to upcharge you when checking in. Stay away!!!

Business_and_leisure Family_with_children

2/10

Poor

30 Dec 2025

Johanna

The food at this place is absolutely terrible! Drinks are watered down… Rooms out dated and not the cleanest. We would never go back!
You have to give them your drivers license or passport to get towels for the tiny little pool or the beach and the tried to tell us we needed to pay $25 because we didn’t return our 5 towels, very few of the staff speaks English and they obviously couldn’t count either!
We did like that it was quiet and we had no problems getting chairs, and the beach is small but relaxing and pretty. Our kids enjoyed the water park and the basketball court ( luckily we had brought our own ball because the resort didn’t have one)
As a family we had a wonderful vacation and just decided to spend extra money on leaving the hotel at night to eat. Costas next door is a wonderful restaurant five it a try!

Leisure Family

10/10

Exceptional

26 Dec 2025

Abadur

The location is absolutely unmatched, rooms are steps away from the Caribbean ocean. The views are absolutely spectacular. Amenities and activities are minutes away from ferry rides to Isla Mujares, boat club, downtown etc. There is even a water park to kid the kiddos occupied.

The resort itself is on per with resorts in it's class. I will say that this was our second trip to Cancun. The food in this resort is much more flavorful and authentic compared to other resort. It is an older building, but the rooms are spacious (we stayed in a family suite), plenty of room for us. Our room opened up to the beach which was amazing. The guests in this resort were mostly families and a very international crowd.

Leisure Family_with_children

6/10

Pleasant

16 Dec 2025

Maria Rosalia Madrigal

The staff was nice, customer service was nice you pay for what you get but the food I feel like they could have done better. Same breakfast everyday and sometimes dinner was change but not too good.

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Rosa

excelente todos muy amables y la comida deliciosa el restaorante super limpio iria otra vez super recomendado gracias

4/10

Poor

23 Nov 2025

Primo

This is a super low end resort
It’s super old as well
I gave it 2 stars out of 5 just because there was an aqua park(also old but fun fun for kids)
Would not go back ever!

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Chris

Older property with great character and service, it was a great trip.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

PAVLO

Clean room with air conditioning. We get vacation for 4 kids and all of them was happy. Nice place.

2/10

Poor

19 Sep 2025

Jany aurora

I dont like a lot of thing , not good food, t
A many mosquito bite my kids is horrible mosquito, the waiters ignore the customers and everything bad, test food, just egg for breakfast, luncn and dinner just two plates chiken amd fish or beef and hotdog. I dont like nothing, the wather park fpr kids all is very old all rusty, nothing like the pictures that i see online, for all inclusive very nad, not snack at night, not coffee, just one restaurant buffet and all the bar in the poor nothing good, i dont recomended any body

Leisure Family_with_children

10/10

Exceptional

02 Sep 2025

Laura Sandra

The staff were amazing! Mario, Armando, Julio... Those are my shout outs! You are welcomed, anything you need they are willing to assist and always professional and friendly.
I visited friends at high end resorts and you can not beat the kindness of the staff at this resort!

Leisure Family

6/10

Pleasant

24 Aug 2025

Karina Vazquez

Entertainment needs updating. Not alot of info was given about other outer activities from staff. Their bar needs more variations and they kept running out of soda pop for kids. The building its self needs some updating too. We loved the food and pool area.

Leisure Family_with_children

2/10

Poor

18 Aug 2025

Julio Luis

El personal al llegar trato de engañarnos en ofrecernos vista al mar algo que no le vi sentido porque por eso no lo coji desde antemanos, una el zargazo y otra que vivo frente al mar y no le veo sentido, y se molesto oal yo no aceptarlo. Tambien yo dedicaria un dia completo a mi hijo en el parque de agua algo que no fue asi me obligue a ir a otro lugar y pagar por eso ya que el parque de agua no cumple con las reglas de sanidad, el agua nada de cloro tenia. Y tambien estaba casi por caerse. Como se todo tuviera pega, fue espantoso, el unico servicio que nos gusto fue el del cuerto. Fue un gran servicio pero de lo demas nada que ver.

Leisure Family_with_children

2/10

Poor

04 Aug 2025

Alma

need better management and better communication

Leisure

2/10

Poor

31 Jul 2025

Sharon

Our room was bare - no pictures on the wall, no side tables. Moldy bed sheets on the box spring, sliding door was broken (could hardly use it), you could see daylight around the door frame, the lock on the door was a joke. They did not have diet soda (my husband is a diabetic), VERY limited food choices, no fruit available, no kid friendly foods. Our bathroom was very outdated and dingy, we only had a thin sheet and very thin blanket on each bed - which was rock solid! We even paid $150 MORE for an upgrade for this room - not realizing the condition of it! Pool was murky, not very clean and a lot of missing tiles on the ground. Waited a while for service (while the bartender was chatting with coworkers). I needed to provide my drivers license to rent their pool towels!!! We opted to get an Uber and relocated to another hotel (happened to be an hour away and was there 2 weeks ago). Did not feel safe here. Happy we left and got to a better resort.

Leisure Family

2/10

Poor

27 Jul 2025

Amber

They advertise laundry service on their website. However when we arrived we were shocked when they told us they do not have any laundry facilities on the resort. Instead we would have to go off of the resort somewhere in town to wash our clothes. Will never stay here again. A HUGE inconvenience, especially if you plan to stay for a bit.

Leisure Family_with_children

2/10

Poor

25 Jul 2025

zouhair

Bad staf bad location

Leisure Family_with_children

4/10

Poor

25 Jul 2025

Kim May

The room was not cleaned at all. We didn’t have lamp shades on our lights. dents in the drywall someone’s head must of got banged up against the wall, front door had a large gap underneath the door, cracked drywall with a bad caulking job, mildew on the curtains, ceiling fan dusty, bath tub had rust inside such as where the soap lays or handle to turn on/ off water, as well as the tub stopper. It had a musty smell inside. I called it the homicide room.

10/10

Exceptional

24 Jul 2025

Cecilia Andrea

We stayed at All Ritmo from July 15 through July 23. We had an amazing experience. I asked for an upgrade when we checked in and was given one for a small increase in price. Our room was on the 4th floor overlooking the beautiful clear blue waters. The room was enormous, with a beautiful balcony, a large bedroom with two queens beds, a full kitchen, living room and bathroom and walk in closet. The staff was incredibly nice, courteous and helpful. We took advantage of everything they had to offer, the pool was clean, warm, three Jacuzzi tubs and the beach just five steps down. My kids loved the pool games and activities. The trivia games were fun and not to mention the amazing water park. What really drew me to this hotel was the location. It was not in the middle of the Cancun chaos and strip. We were only 15 minutes away, apart from the traffic and noise of the Cancun hotel strip.
The restaurants were very accommodating. I had my daughter she is 12 years old and my son who's is 17 and the Ostras restaurant accommodated us at a 6pm reservation. Amazing seafood dinner, shrimp bisque soup overlooking the ocean. Our vacation was absolutely amazing. Thank you Bernardo, Dana, Kevin and the amazing staff. I would recommend All Ritmo 110%. Cecilia from West Islip, New York!!

Leisure

8/10

Excellent

22 Jul 2025

Ansar

Great experience for the amount of money being charged

4/10

Poor

20 Jul 2025

DEMETRIO

The hotel is in a bad place, the food was very limited and it did not meet the standard in the pictures. The roos were dirty and old. Lack of communication with us. The pool was always dirty.

Leisure Family

4/10

Poor

19 Jul 2025

Fatih

No good foods.
Nothing close to the Hotel.
Too much noisy for sleeping.
Old and bathroom nasty.
Waterpark almost dead, finish (all broken)

Leisure Family_with_children

2/10

Poor

19 Jul 2025

Christy

I booked this resort through Expedia, and what should’ve been a fun family trip turned into a terrifying experience.

On July 3, 2025, my son was badly injured on the pink and yellow water slide. He fell so hard that he suffered a deep laceration to the back of his head, down to the skull. There were no visible warnings, no protective padding, and no staff actively supervising the area.

A lifeguard did clean his wound and file an incident report and checked the slide, before telling us to get a taxi to go to the urgent care, but after we returned from the hospital, no one from the resort followed up. No concern, no acknowledgment, nothing.

I also nearly flew off a different slide myself and another child lost a toenail, confirming the waterpark is unsafe and poorly maintained.

I contacted Expedia for help and was told they couldn’t reach someone with authority at the resort, not once, but twice, even after speaking with a supervisor at Expedia. Their only offer was 100 One Key Cash, not an acceptable offer, so I declined but why do they need my permission to add it? It's still not been applied to my account.

This wasn’t a minor issue. It was a serious injury to a child, and neither the resort nor Expedia took real responsibility.

I do not recommend this waterpark, especially for families. And while the hotel might be okay under normal conditions, the way this was handled shows that if something goes wrong, you’re on your own.

Leisure Family_with_children

8/10

Excellent

17 Jul 2025

Ahmed

Beautiful property but i didn't like the beds usa queen sizes its double bed alot smaller and need some upgrades, shower head, faucets looks very old no microwave or refrigerator at units , breakfast always great but dinner very poir even when it comes to \" restaurants \" Italian only has 7 inch samll pizza, and 2 other meals and all restaurants they have very limited to order only 3 different meals to irder from but gust serves excellent and bar always open great drinks

Leisure Family

4/10

Poor

16 Jul 2025

Lisa

The hotel was nothing like the pictures. The rooms and property were outdated dirty and smelled. The door to our bedroom didn't close 100 % so you can see the outside. The bedding was dirty and dingy even after being replaced.
The beds were uncomfortable but did the job. We wished staffed cleaned up a little better, the pool and surrounding areas were always dirty with cups and trash. The all-inclusive deal was a little weird compared to other locations I have been to in Mexico. The buffet was the same every day for the most part, Breakfast lunch and Dinner. The 2 restaurants they had onsite were ok, you have to make a reservation in order to attend which makes sense with the crowd i just wish we had more food options. I was also a little upset that we could not bring the buffet food to our rooms or pool side. Everything had to stay in the dining room area. The bathroom has a drain on the floor that smelled like swage which we had to cover with a rag. I also update that this was a family Friendly hotel with a waterpark, and we didn't have any good snack options for the kids. No ice cream, Italian ice or Candy. It was the same 3-4 slices of cake at the buffet. The water park was falling apart; someone one will end up getting hurt soon I'm sure of it. The water also smelled awful.
The seaweed made the beach experience awful, I understand it' a major problem at all locations but this location was trying to upsell you to a day pass at a different location with less seaweed

2/10

Poor

12 Jul 2025

Jagjit

Dirty hotel

8/10

Excellent

12 Jul 2025

Tiena

Overall a nice place to visit on a budget. Smaller resort so not as crowded which worked great for our family. Property is older, so keep that in mind when considering it.

Leisure Family_with_children

4/10

Poor

11 Jul 2025

Stephany

the pictures that they show online aren’t how the rooms look..

Family_with_children

2/10

Poor

09 Jul 2025

Arthur

The food sucked it was bad no taste and was prepared wrong. The bar was the only thing worth it. Bartenders werre friendly, tye smell of sulfur made me gag most of the days unbearable. Rooms were trash the shower was bad and wifi didnt even work on side of the resort.

Leisure Family_with_children

8/10

Excellent

08 Jul 2025

Wendell

STAFF WAS FRIENDLY.. AREA WAS CLEAN ... SETTING WAS A LITTLE OUTDATED...

Leisure Family_with_children

6/10

Pleasant

07 Jul 2025

CYNTHIA

The area around this resort stinks. Additionally, much seaweed in the water, but staff does rake it out regularly. Coverings on beds on the beach were dirty and not changed regularly. Room description inaccurate- reserved a suite, which stated it had a living room, but it was just a large bedroom with just a large bed and not even a chair. Sink drain partially stopped up and housekeeping didn't report it for 5 days. Tub drain had green mold coming up in it. Very limited food choices in the one buffet- same thing basically every day for lunch and dinner. Would not recommend this resort .

Leisure Family

2/10

Poor

06 Jul 2025

Johnathan

Walked into hotel and checked back out, no refund for a reason. Would never stay again

6/10

Pleasant

03 Jul 2025

Sura Khaled

What was unique is the labor staff! Very friendly, kind, and helpful, they are trying to do their best within the limited resources they have. The food was underwhelming, very un appetizing and messy. Not high quality ingredients but surprisingly clean, no one got sick through the 6 days stay, so thanks for that.

Leisure Family_with_children

8/10

Excellent

02 Jul 2025

Lorena

Me gusto le estancia

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Garrett Anthony

Was a really great and wonderful resort very peaceful and laid back and a lot of locals was really nice to immerse myself into the local culture and explore the history in the area like El Meco wonderful friendly staff and services when I come back to Cancun I would stay here again

Leisure Self

6/10

Pleasant

28 Jun 2025

Sinan

Unlike the posted photos, I was surprised by multiple details in the room that reflected the bad conditions.

Leisure Family_with_children

10/10

Exceptional

27 Jun 2025

Angie

This was a very clean and welcoming place. We stayed next to a ferry station. The building itself is beautiful, but it could use some updates. Our room was cleaned early mornings throughout our stay. The food was okay. The service was excellent. The beach had seaweed, but the hotel was very good at keeping it clean. Everyday workers were there cleaning the beach and raking the sand. Tbe hotel has a waterpark and a kids club. They also had mini discos, movies, games and tons of things to do for little ones.

Leisure Family_with_children

2/10

Poor

23 Jun 2025

Donna Michelle

this place looks like it is falling apart . the food is super basic and the staff is no help . we were out of Ac for 2 days they ended changing us rooms and the bell desk was upset for helping us he started throwing our luggage around. the new room sheets were extremely dirty and full of hair . we complained and the staff told us it was cheap tickets fault because they control the Hotel. that is a lie I would never stay at this Hotel . the water park looks like its falling a part . we ended up leaving 4 days early going to another Hotel because this one was horrible

Leisure Family

2/10

Poor

17 Jun 2025

Jean Carlos

Food - very limited choices or never enough.
Drinks - don't know how to make many drinks. May have to do with not enough varieties of alcohol
Service attendant lack courtesy. If you don't understand money conversion, you will get swindled
Room - very basic, dingy, cheap, felt unclean
Event calendar - was never updated
Reservations - never on time
Overall - will not recommend. The worst all inclusive I ever stayed at

Leisure Partner

4/10

Poor

17 Jun 2025

Edith

Kid friendly however, there’s no elevator so if u have little kids and strollers be prepared to carry them up and down. I asked for a first floor and they said they didn’t have none knowing my reservation was booked with a baby they should have been more mindful. The food was terrible not much of a food choice. Property looks like it’s falling apart.

Leisure Family

2/10

Poor

10 Jun 2025

Matthew

Very unfriendly staff. There was a couple of people who were helpful. Overall unfriendly attitude towards guest.
Asks for more water bottles. We’re told the 2 were complimentary and that’s it even though we had a family of 6.
We wanted to order food late but didn’t speak spanish asked if they could help us order a pizza got a very hard rude no. Water park had brown water. Advertised as all inclusive COMPLETE LIE only beer and tequila. Food was the same everyday. Beach had piles of seaweed and stunk. Only think we were happy with was the cleaning service of the lady. HIGHLY DO NOT RECOMMEND.

Leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Theodore

Had a good time!

8/10

Excellent

07 Jun 2025

Verified traveler

it’s value staying. Friendly resort and great staffs

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Myka

Everyone is very friendly and helpful I enjoyed my Time at the ritmu. You have the option of reservations or to eat at buffet

Leisure Family_with_children

8/10

Excellent

06 Jun 2025

Jeff

Not a high in property was a good deal only problem beds very firm

Leisure Family

6/10

Pleasant

29 May 2025

Chauna

The hotel is what you make it. It really is a 3 star hotel if you are use to 4 or 5 stars book it and dont waste your money on high expectations because you wont get it here. If you just need Beach, Pool, place to sleep then here is not that bad book it and call it a vacation in mexico. I honestly think the customer service is good which is what made my experience not so bad after all. Everyone was very nice and tried their best. However, I wont be back.

I hope this helps!

Leisure Family_with_children

4/10

Poor

26 May 2025

Jean-Sebastien

We stay one night and it's was enough.
The place is old, the pool is dirty, the food is not really good...

The room was ugly, but clean. The toilet was block as the drain of the shower...

the personnal was kind, but seem bored...and not really dynamic.

Leisure Family

4/10

Poor

16 May 2025

Rebecca

So I got a suite. No microwave. Ask for a plate and fork. We bought a cake for our anniversary they couldn’t accommodate us. No table and chairs in room. What we booked they said it was full so supposedly they upgraded us. I looked up the rooms what they put us in was cheaper then what we got.

Leisure Partner

6/10

Pleasant

11 May 2025

yennifer

This hotel is mostly for nationals and not international- tourist.We booked this hotel because of the water park, but when we got there the water park had black waters, outdated and smell like poop.We decided not too allow our kids to go so we had to leave the hotel for excursions. The room was super outdated and general the hotel/ pool needs to be outdated. The food and service was good but I had better food in Cancun. I tried to get a refund but the hotel refuse to give me a refund. If you want to stay here bc of the water park, the pictures are like 10 years older.

Leisure Family