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Hotel Mousai Cancun Adults Only

Cancun (and vicinity) · Mexico

Carretera A Punta Sam Km 5.2, SNView location

9.8/10Excellent139 Reviews
Cleanliness10.0/1010.0
Service9.6/109.6
Comfort9.2/109.2
Condition10.0/1010.0
Amenities9.8/109.8
See all ratings
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  • Luxury collection
  • Adults Only

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Mousai Cancun Adults Only

There are a total of 88 guest rooms at Hotel Mousai Cancun Adults Only. Hotel Mousai Cancun Adults Only was constructed in 2024. This new adults-only, resort in Cancun will immediately greet you with chic, luxurious spaces and breathtaking views.

When you arrive, the elegant Hotel Mousai staple welcomes you to the 5-Diamond journey that begins. Hotel Mousai guests are welcome to explore and dine at any of the restaurants located within the adjacent Garza Blanca Cancun and Villa del Palmar sister properties, also included in Hotel Mousai’s all-inclusive rate.

Read more about this hotelShow less

When you stay at Hotel Mousai Cancun Adults Only - All Inclusive in Punta Sam, you'll be on the beach, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall.

Make yourself at home in one of the 88 air-conditioned rooms featuring outdoor private hot tubs and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies.

Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.

A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Minimum guest age is 18 Caters to adults only Private host property Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Important information

  • You need to know
    • Guests under 18 years old are not permitted at this adults-only property.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 003-007-005445/2025
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Punta Sam Ferry Terminal 1.2 km / 0.7 mi
Punta Sam Beach 1.2 km / 0.7 mi
El Meco Archaeological Site 2.1 km / 1.3 mi
Mujeres Beach 2.3 km / 1.5 mi
Arrecife El Meco Underwater Museum 2.4 km / 1.5 mi
El Niño Beach 3.9 km / 2.4 mi
Playa Mujeres Golf Club 4.8 km / 3 mi
Ultramar Ferry Puerto Juárez 5.4 km / 3.4 mi
Gran Puerto Pier 5.6 km / 3.5 mi
Museo Iconografico de la Carrera Panamericana 6.4 km / 4 mi
Séptimo Día Adventist Church 7.8 km / 4.9 mi
Puerto Cancun Golf Course 8.2 km / 5.1 mi
Mercado 23 8.3 km / 5.2 mi
Cancun Mall 8.8 km / 5.5 mi
Las Palapas Park 9 km / 5.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2024
  • Total number of rooms: 88
  • Number of floors (main building): 9
  • resort
  • American Express
  • MasterCard
  • Visa
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
Show 24 more facilities & services
  • Valet parking
  • Airport ShuttleExtra charge
  • Room service
  • Medical service
  • 24-hour security
  • Bellboy service
  • Shop
  • Terrace
  • Concierge
  • Gym
  • Poolside snack bar
  • Air conditioning in Restaurant
  • Business centre
  • Entertainment programme for adults
  • Massage
  • Spa treatments
  • Beauty salon
  • Spa centre
  • Only Adults
  • LGTBIQ friendly
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
  • Beach volleyball
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

Guest reviews

What other guests saying about Hotel Mousai Cancun Adults Only

9.8
Excellent
139 Reviews
Cleanliness
10.0 /10
Service
9.6 /10
Comfort
9.2 /10
Condition
10.0 /10
Amenities
9.8 /10
50 reviews shown
10/10
Exceptional
05 Jul 2026
Diane
This is the best hotel ever. The photos don’t show how wonderful and helpful the staff is. Sleek modern amenities with cool extras like a Toto bidet and automatic curtains and Bluetooth speakers in the room. The sunken true hot tub and balcony hammock make it one of the best balconies anywhere and every room is ocean front.
Self
10/10
Exceptional
11 Jun 2026
Roger
Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.
Family
10/10
Exceptional
03 Jun 2026
Alan
Great staff and location.
Self
8/10
Excellent
01 Jun 2026
Xu
The property condition and facilities are excellent. Services is not 5 stars, some staff need more training.
Family
10/10
Exceptional
09 May 2026
Sharon
Amazing hotel - highly recommend
Friends_and_family Friends
10/10
Exceptional
28 Apr 2026
Elizabeta
Everything
10/10
Exceptional
31 Mar 2026
Solomon
Everything was fine more or less. Liked the place service needs to improve
8/10
Excellent
29 Mar 2026
Lee Anne
The hotel is beautiful, the staff is amazing, and the food was very good! The sister properties next door are not adults only and had loud weddings two of the nights we stayed. It was not the quiet we expected. The staff goes above and beyond, and I have never experienced better service! The weddings were a bummer, we couldn’t sit on the balcony at night without hearing extremely loud music, going as late as 11 pm.
Friends
10/10
Exceptional
25 Mar 2026
FENYA
iy was amazing experience...just WOW!!!
10/10
Exceptional
24 Mar 2026
Philip
The entire stay was amazing as usual. Our 3rd time here was our favorite. We would move here if we could!!! Phenomenal staff including Jose the GM. Wonderful training. Incredible restaurants and top not pristine grounds and pools.
Partner
10/10
Exceptional
02 Mar 2026
Adam
Our favorite property in Cancun. A true 5 star adult’s only resort. The service is exceptional, the food is top notch and the property is beautiful and very well maintained
Partner
10/10
Exceptional
01 Mar 2026
Katherine
Amazing service, the kindest and most attentive staff. The best food I’ve had at an all-inclusive (Noi was our favorite). Will definitely return in the future!
10/10
Exceptional
28 Feb 2026
Adam
Luxurious hotel with top notch staff and food. Loved every minute here. The jacuzzi was the best one I have been in. Couldn't ask for a better vacation.
Partner
10/10
Exceptional
27 Feb 2026
Vallery
Superior customer service from staff. Everyone was extremely courteous and helpful. Rooms are beautifully and artfully decorated. Food options are great. À la carte so always hot and fresh.
Family
10/10
Exceptional
12 Feb 2026
Helen
Everything was lovely!!
Leisure Family
10/10
Exceptional
12 Feb 2026
Loralisa
Staff was very friendly, the hotel was new, clean and beautiful. Food was very good (except desserts which were just ok). Loved the pool. The adults only vibe was very relaxing!
Leisure Partner
10/10
Exceptional
08 Feb 2026
Austin
Amazing food, relaxing place
Leisure
10/10
Exceptional
03 Feb 2026
Gregory Dennis
Hotel Mousai has the feeling of a boutique hotel with an adults only all inclusive flair. The hotel is beautiful with great amenities. Very quite but you have the pulse of La Blanca next door if you want nightlife. Staff was truly amazing. Jose, Rubi, Heriberto and Alex the chef at Noi went above and beyond. Hugo and Gerardo at the bar wowed us everyday with cocktail marvels. Rubi our butler was amazing and went above and beyond by finding my wifes lost cell phone (twice). Do yourself a favour and stay at this hidden gem - you wont regret it!!
Leisure Partner
10/10
Exceptional
26 Jan 2026
Yasmeen Chan
Service was excellent and super efficient. Our butler Rubisel was very attentive, friendly and professional. He really went above and beyond to help us. My husband wanted a gin bottle but since the room does not have a bottle of gin, Rubisel got us a glass of gin from the bar and delivered it to our room personally. Restaurants also have very good food. Our favorite is Dao and our waiter was great at his job recommended excellent drinks that catered to our tastes. Food at Dao was so good! Breakfast at Noi was also excellent. Our room was beautiful and large. Corner suite balcony is the best.
Leisure Partner
10/10
Exceptional
25 Jan 2026
Tricia
The room was immaculate with a hot tub on our massive deck facing the ocean. The staff and amenities were 5 star. We particularly enjoyed Ivan poolside, to help us with our chairs and umbrellas but also whatever else we asked him about he would find the answers. He provided outstanding customer service.
Leisure Friends
10/10
Exceptional
25 Jan 2026
Dana
We had the best trip at Hotel Mousai. The staff was truly exceptional and made our stay unforgettable.

Special thank you to Jose and Ismael, our breakfast server, who was always warm, attentive, and welcoming. Heriberto, the breakfast supervisor, ensured everything ran flawlessly each morning. Ivan at the pool provided outstanding service and made our pool days even more enjoyable.

A very special shout-out to our butlers, Alexa and Marcos, who went above and beyond to make sure every detail of our stay was perfect. Their attention, kindness, and professionalism truly elevated our experience.

The pool views are absolutely stunning, and the food was excellent throughout our stay. Every detail was thoughtfully done, and the overall experience exceeded our expectations. We would absolutely return and highly recommend Hotel Mousai to anyone looking for a luxury getaway.
Leisure Partner
10/10
Exceptional
09 Dec 2025
Sharon
Love the rooftop pool. Blanca and Santiago always provide great service and the cocktails are wonderful
Friends_and_family Family
10/10
Exceptional
20 Nov 2025
Lucas
New hotel, good restaurants, lots of pools and staff was great.
Leisure Partner
10/10
Exceptional
18 Nov 2025
Adrian
Spotless with swift service and correction of any issues. The Butler, Alexa, wonderful, attentive, and communicative. Concierge, Marcia, extremely helpful, thorough, and has the warmest energy. Every on staff that I encountered is great at what they do. The property is gorgeous. The food is delicious.
10/10
Exceptional
16 Nov 2025
Carlos
I don’t usually take the time to leave feedback about hotels, but this time I genuinely want to share my experience. First, the level of customer service is exceptional — truly unreal how good and attentive the entire staff is.

The food was amazing as well. Normally by the end of my trips I’m tired of the food, but this place has such great restaurants that we were delighted every single day.

The rooms are impeccably clean and spotless. And with only about 80 rooms, the hotel feels peaceful and quiet — definitely not a place for partying, but the perfect spot if you’re looking to relax.

5 stars to this hotel!
Leisure Family
10/10
Exceptional
11 Nov 2025
Shanna
I cannot say enough great things about this resort! Everything was amazing. The room, the food, the staff. It was the most luxurious hotel I’ve ever stayed in. Everyone works so hard to make sure your stay is fantastic. The food here is the best I have ever had.
Leisure Partner
10/10
Exceptional
09 Nov 2025
Bshara
Great stay. Very friendly staff that went out of their way to help and serve us.
Leisure Family
10/10
Exceptional
09 Nov 2025
Soher
Everything is 10/10 . The staff is very nice and helpful. Rooms are clean, views are out of this world. Excellent food
Leisure Friends
10/10
Exceptional
23 Oct 2025
james
The hotel is brand new. The room was wired all over with accommodating features like lighting and ambiance music. You won't find staff anywhere else that will provide this level of service. Marcos and Regina were a cut above. Everyone was friendly and seemed genuinely dedicated to making my stay better and stress-free. The food was so good it made me emotional at times. Cannot say enough good things about this place. 6 stars if i could.
Leisure Self
10/10
Exceptional
23 Oct 2025
Freeman
clean room, good service, quite place
Leisure Family
10/10
Exceptional
15 Oct 2025
Matthew
A spectacular 4 night getaway with my wife. The food, the cocktails, the grounds all 10/10. What separates this property from others is the room was one of the nicest we have ever stayed in and the service was unreal. If total relaxation with great food and drink along with unparalleled service is your thing this is the resort for you. Lastly the rooftop pool is unforgettable, we are recharged and missing our trip already.
Leisure Partner
10/10
Exceptional
16 Sep 2025
Xavier

A must

One of the best hotels we have ever been.
Amazing service people food and location
Partner
10/10
Exceptional
15 Sep 2025
Selim
Pool ,and ocean views
10/10
Exceptional
07 Sep 2025
Roland
At the arrival they gave us lowest floor corner ocean view room with one side facing construction area even the occupancy was probably less then 40%. First morning the construction noises woke us up at 7am so we ask if they can change our room and they did . We got the same room on the other side of the building one floor up. Rooms spacious, comfortable and beautifully designed and decorated.
Leisure
10/10
Exceptional
06 Sep 2025
RAMI
We recently stayed at the Mousai Hotel in Cancún and had an absolutely amazing experience. From the moment we arrived, the service was warm, attentive, and professional. The rooms were spacious, spotless, and beautifully designed with breathtaking views. Jose at the front desk was very nice and welcomed us in to this amazing hotel. This was like a 6 star hotel we stayed at in Dubai last year!!

The food at the NOI restaurant was five-star quality, with so many options that we looked forward to each meal. The pools, beach, and amenities were all top notch, making it the perfect vacation of relaxation and luxury!

Alexa at the concierge helped us with all our reservations and Alfredo who was our waiter at the rooftop pool was awesome!! Very nice staff all around.
We will definitely come back and tell all our friends!!!
Leisure
10/10
Exceptional
03 Sep 2025
Alaina
Excellent! Will definitely be back!
8/10
Excellent
26 Aug 2025
Jinya
The room is clean and the bed is comfortable, but the restaurant has few options.
Leisure Family
10/10
Exceptional
10 Aug 2025
Carman Suet
The Hotel is very new and great design. All the staff work there are very nice and professional. Also the roof top with amazing swimming pool, that’s awesome!!!!
Leisure Family
10/10
Exceptional
14 Jul 2025
Eric
Everything was amazing! Highly recommend.
Leisure Family
4/10
Poor
05 Jul 2025
Jacob
Concierge service was not good, nobody answered my calls or returned calls when I made calls down to the front, I requested different bar and snack make up and this was never completed - everytime I asked concierge for something it was another departments responsibility, for as much money as I paid I was expecting better service. room service was horrible the food was so bad, building is beautiful
Leisure Friends
10/10
Exceptional
01 Jul 2025
Samuel

The perfect scape hotel - other than the seaweed

Hotel Mousai has amazing service (truly over the top) and the property and views are beautiful. Restaurant NOI is excellent - breakfast & dinner. Some of the others are a bit crowded and not as special, though very satisfactory. Pool areas are exquisite. Spa is fantastic. Only downside of this incredible resort is lots (!) of seaweed on the natural beach, which makes swimming/snorkeling in front of the hotel a “no go”. Regardless, it’s one of the finest hotels I’ve ever stayed at, and guests are treated with sincere care.
Self
10/10
Exceptional
25 Jun 2025
Sepideh
Great experience.
Leisure Partner
10/10
Exceptional
16 Jun 2025
Monique
Beautiful hotel
Leisure Friends
10/10
Exceptional
06 Jun 2025
Teresa Michele
Wonderful stay!!!
Leisure Partner
10/10
Exceptional
05 Jun 2025
Reem
I
10/10
Exceptional
28 May 2025
Miriam
Amazing service and facilities
Leisure Family
10/10
Exceptional
18 May 2025
Diane
Been to the Garza Blanca many times it’s nice. They have the Mousai for the adults only now.
Business Friends
10/10
Exceptional
17 May 2025
Shuhan
Exceptional service throughout—from the concierge and restaurant staff to the beach waiters. The views were stunning, and the cleanliness of the entire property was impressive. A truly wonderful stay.
Leisure Self
2/10
Poor
30 Apr 2025
Diana

AWFUL EXPERIENCE

I canceled my booking and moved to another nearby hotel . It was awful experience and hotel was nothing like in photos
6/10
Pleasant
26 Apr 2025
John
Too many sub charge

Location & surroundings

Hotel Mousai Cancun Adults Only
Carretera A Punta Sam Km 5.2, SN, Cancun, Mexico

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Hotel Mousai Cancun Adults Only

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