Name: Finest Playa Mujeres by The Excellence Collection
Address: Vialidad paseo Mujeres Manzana 1 Zona Continental, SM.3, Cancun, 77400, MX

10/10

Exceptional

04 Aug 2026

Oleksandr

I really enjoyed my stay at this hotel. Everything was great from start to finish. The room was clean and comfortable, the staff was friendly and helpful, and everything was well taken care of. I have no complaints at all and would definitely stay here again. Highly recommended!

10/10

Exceptional

03 Aug 2026

Ana Beatris

Our stay at Finest Playa Mujeres exceeded our expectations and was one of our best vacation experiences.

The service was outstanding, and every team member made us feel genuinely welcome. The food was exceptional, with Brass, Le Petit Plaisir, and Duke’s standing out as our favorites. We also loved the beautiful beach, the well-maintained facilities, and the complimentary water sports, including kayaking and sailing.

One suggestion for improvement would be to provide a small bottle of laundry detergent and a discreet place to dry swimsuits or beachwear. It would make a big difference for guests spending their days between the beach and the pool.

We left with wonderful memories and are already talking about coming back.

10/10

Exceptional

01 Aug 2026

Sana

No complaints. Had such a fun time here! Will definitely be back.

10/10

Exceptional

31 Jul 2026

Gabriela

The welcome staff was very friendly and welcoming. However, some of the staff at the bars seemed a bit unfriendly.

There was one staff member working in the juice and coconut area who was exceptionally kind, helpful, and always smiling. He really stood out and made a great impression.

Our first room had ants. We went to the front desk, and we ended up losing almost half a day because we had to wait for a room change, pack our luggage again, and move everything. We were told that the new room would be ready as soon as possible, but we didn’t receive it until 4:00 p.m.

Overall, the pools were very enjoyable. This is the perfect hotel whether you’re looking for a peaceful and relaxing atmosphere or something a little more lively and social.

The beach was spectacular, and the common areas were very clean.

Despite a few negative experiences, we would definitely come back. That says a lot, because it means the positive aspects of our stay far outweighed the negative ones.

10/10

Exceptional

29 Jul 2026

Amy Lynn

This property is fantastic! The staff is very helpful and friendly. The food is good as well.

8/10

Excellent

27 Jul 2026

Zhaojing

Everything was great except that the room felt extremely humid.

10/10

Exceptional

27 Jul 2026

Chase

Everything was great!!!

10/10

Exceptional

26 Jul 2026

Amanda

This was, without a doubt, the best all-inclusive resort we've ever stayed at. From the moment we arrived, everything felt luxurious and well kept. Its like they clean all day, every day. There were so many activities for kids, making it the perfect destination for families. The staff was incredibly friendly, attentive, and welcoming, they truly made us feel at home throughout our stay. The beach was absolutely beautiful, with calm, crystal-clear water, and every restaurant we tried was outstanding. If you're having a hard time deciding which resort to book, choose this one. You won't regret it. We can't wait to come back!

4/10

Poor

24 Jul 2026

George

We had to move two times due to uncleanliness, and air conditioning malfunction. The 3rd room was a suite, however there was a cockroach in one of the bathrooms.

2/10

Poor

23 Jul 2026

Arbi

Wong room was given to us then when they changed the room the next day there were ants all over the room. Bad experience

10/10

Exceptional

22 Jul 2026

Nirav

Excellent! Highly recommended

2/10

Poor

22 Jul 2026

NUH

If you want to go somewhere for beach go somewhere else.

Family_with_children

10/10

Exceptional

22 Jul 2026

Stefan

Great food options and good quality. Excellent amenities

10/10

Exceptional

21 Jul 2026

Devendra

Everything was perfect, staff, cleanliness, things for the kids to do and the restaurants. It was heaven on earth.

If I could leave one piece of feedback for the hotel that would be room service. A wider selection would be great.

Family_with_children

10/10

Exceptional

20 Jul 2026

Lainey

Great service, good food, awesome amenities. Would love to come back!

Family_with_children

8/10

Excellent

19 Jul 2026

Hessam

The pools were not very clean, and, overall, the food quality was below our expectations. On the positive side, our room was cleaned and serviced very well every day. The staff were consistently friendly, attentive, and provided excellent service in both the restaurants and throughout the resort.

Family_with_children

10/10

Exceptional

18 Jul 2026

Esther

I loved this facility super kid friendly and amazing. Very well kept and any questions you asked they will help you. I love that they have kids club to be able to drop off your kid so you can have couple time. As well as Nannie’s that you can hire within the facility if they’re under 3 that they can’t go to the kids club. The spa was so relaxing and peaceful!!! I highly recommend.
The only thing I would change would be that when we checked in I was told they would be able to show us around where everything was and that never happened. When I’ve been to affiliated facilities they would show us around a bit and tell us where everything is as we were walking to our room.so make sure you tell them to tour you because it is a big place to get easily lost.

Family_with_children

10/10

Exceptional

16 Jul 2026

BRAD

Second time visiting this resort. It’s very clean, the staff is very friendly, and the food was great.

4/10

Poor

15 Jul 2026

Sofia

We’ve stayed at Finest a few years ago and everything was amazing!
Unfortunately I was very disappointed this time. The resort is in much need of updating. The room smelled like mold because there is mold growing in the sinks and shower. The staff overall was very nice with the exception of the beach area staff. We purchased rooms in the Finest Club area but the guy who is supposed to set up the chairs for you (because they don’t let you chose your own chairs) was extremely rude and annoyed when I “checked in” every morning because I asked him to give us two umbrellas as we were there with my sister and her husband so we wanted to sit together. He gave me such a hard time every single morning because they were at the gym when I got the chairs. I am very disappointed and I will never go back.

Family_with_children

10/10

Exceptional

14 Jul 2026

Jesse

The food was really good! We go on a lot of cruises and I would say the food is comparable in quality and taste. We liked that there were several restaurants to choose from and we didn’t have to make a bunch of reservations. There was more flexibility than a cruise. The resort has a very chill vibe, which we prefer. Service was great. Everyone was very friendly. We were really able to relax and enjoy the beautiful beach.

Family_with_children

8/10

Excellent

12 Jul 2026

Adrian

Had a great stay at this beautiful family friendly property. Beach is awesome but does have quite a but of seaweed not nearly as bad as other properties. Pools are scattered most of the property but are fun when you get used to it. Kids club and waterpark is great for the kids just no food and beverage allowed. Main pool is kind of disappointing since there is not enough chairs and umbrellas in the area. Service is friendly across the board. Restaurants were a miss for me. Teppanyaki was fun and had decent food. Most other restaurant are definitely not as good as other luxury properties. All in all a solid stay.

10/10

Exceptional

11 Jul 2026

Monika

One of the best places to stay for kids and adults as well. The restaurants were great.

Family_with_children

10/10

Exceptional

11 Jul 2026

Kathleen A

We had a great stay at this resort. The resort itself was wonderful. The amenities were great and I had an excellent massage. I did not get the pedicure that I paid for, but they did reimburse me the difference. I also think that the food could be improved since this is a five star resort who didn’t live up to those standards.

Family_with_children

2/10

Poor

10 Jul 2026

Marcos

Very disappointing start to our stay at Finest Playa Mujeres. On our first night, the air conditioning stopped working, the minibar refrigerator was broken, and we also lost hot water. For a resort that markets itself as luxury, we expected the room amenities to be fully functional upon arrival.

Family_with_children

10/10

Exceptional

10 Jul 2026

Anna

Our stay at this hotel was amazing! The food was great, and the staff went above and beyond to make our experience enjoyable. The kids had so much fun, and there were plenty of activities for everyone to enjoy.

The resort restaurants offered delicious meals, although the buffet could use some improvement. The rooms were very clean, spacious, and comfortable. The beach was beautiful and, most importantly, swimmable, which made our stay even more enjoyable.

The spa experience was excellent, especially the hydrotherapy and massage services. Overall, we had a wonderful vacation and will definitely be returning!

Family_with_children

10/10

Exceptional

08 Jul 2026

Haroldo

Excellent

10/10

Exceptional

05 Jul 2026

Paula

Clean, kid friendly, pool, helpful staff

Family_with_children

10/10

Exceptional

05 Jul 2026

Rani Krishna Priya Devi

Every day Wind up and wind down is great! It is refreshing - come back to clean rooms and clean towels

Fans can be requested at front desk

Courteous staff. Very good service. Spacious rooms and lots of activities for kids and adults alike. Recommend this property

Family_with_children

10/10

Exceptional

04 Jul 2026

Marilyn

The staff worked hard every day to keep the place beautiful. Everyone was always helpful. The pools were great. Rooms were cleaned regularly. There was a great kid friendly pool area.

Family_with_children

10/10

Exceptional

03 Jul 2026

Ricardo

Just perfect!

Family_with_children

10/10

Exceptional

03 Jul 2026

Kirtna

Clean property, well maintained beach, lots of food options, great staff and lots of activities.

Partner

4/10

Poor

01 Jul 2026

Ekta Dixit

I had 2 ocean view suites.. both had so many ants... for the whole week.. the shower water was sometimes cold...also room service would not check and refull the fridges and all.. they would ask us to check. ..the restaurant food was ok not the best.. many servers had a bad attitude...and i did experience some discrimination..which was very surprising to me..I was disappointed. However, the excellence resort that I lived in twice before was very very nice. I would not compare these 2 resorts in any way... I had set my expectations too high and I was so excited to bring my entire family to the finest resort...I told them how awesome it would be but unfortunately it was not at all how I had expected or what I told the rest of my family. I dont think I will be returning to the finest.

Family_with_children

4/10

Poor

01 Jul 2026

LIN LIN

I highly do not recommend this place. The room is old , when we arrived the room no AC , AC doesn’t work , I asked for room cleaning

2/10

Poor

29 Jun 2026

Yoandy

Unfortunately, my stay was very disappointing from beginning to end.

On the first night, the air conditioning in my room did not work, making it very uncomfortable to sleep. I reported the issue to the front desk, but they did not offer to move me to another room. In addition, there was no hot water, which made the experience even worse.

I also had an unpleasant experience at the adults-only pool. I was told that I could not stay in that area, yet at the same time there was another adult sitting at the bar with a child, and nothing was said to them. The rules were not enforced consistently, which felt unfair.

To make matters worse, I arranged for a USA Transfers shuttle to pick me up for my flight. When the driver arrived and asked the front desk for me, the staff said they could not find my name, even though I was a registered guest. This caused unnecessary confusion and could have made me miss my transportation.

Overall, I expected much better customer service, better communication, and properly maintained facilities. Between the broken air conditioning, lack of hot water, inconsistent enforcement of hotel policies, and the front desk's inability to locate my reservation for my airport transfer, this was a very frustrating stay. I would not recommend this hotel based on my experience.

Family_with_children

10/10

Exceptional

26 Jun 2026

Nina

Great experience, clean resort, best family resort

Family_with_children

10/10

Exceptional

26 Jun 2026

Ulisses

People were kind and helpful! The food was great, everything was clean and well maintained. The staff from the bell boys to the check in to the servers was wonderful.

Family_with_children

10/10

Exceptional

25 Jun 2026

Katherine

We had a wonderful stay at Excellence Playa Mujeres. It's an adults-only resort with access to many of the shared amenities at Finest Playa Mujeres, making it a great option for families traveling together while still providing a peaceful adults-only experience.

There were plenty of activities for both adults and children. One of the highlights of our trip was the exceptional mezcal tasting hosted by Emmanuel Elias. He was knowledgeable, engaging, and made the experience both fun and informative.

Overall, it was a fantastic vacation, and we highly recommend this resort.

Friends

10/10

Exceptional

24 Jun 2026

Rebecca

An absolutely outstanding family vacation! We just returned from an amazing stay at Finest Playa Mujeres, and it exceeded all of our expectations; especially when it comes to the incredible food, refreshing pools, and world-class spa.
Here is why this resort was a 10/10 for our family:
The Food: We were blown away by the all-inclusive dining. Every restaurant felt like going out to a high-quality, specialty dinner rather than standard buffet fare. Brass Steakhouse and Shoji were big family favorites. Plus, the Lizo restaurant and fast poolside service meant no one ever went hungry.
The Pools: With multiple pools dotting the property, there is a vibe for everyone. The poolside service was incredibly attentive, and we easily secured loungers without having to play the early-morning towel game.
The Spa: We treated ourselves to the ONE Spa, and it was the highlight of our trip. The therapists provided some of the most relaxing treatments we've ever experienced.
Overall, if you are looking for a relaxing, luxurious trip with children, we can't recommend this resort enough!
It was our second time back!

10/10

Exceptional

21 Jun 2026

Marc

Food is amazing, make sure you reserve hibachi. Seems like the property is not crowded where ever you go. Top notch service and people. Beach is amazing, no seaweed at all. We will be back because of the people and food.

Family_with_children

8/10

Excellent

19 Jun 2026

JooYoung

Staffs are very kind. Nice and clean facilities are very good for families with small kids.
This resort has most beautiful beach in Cancun area. No rocks in the sea, it is very important for small kids who is playing in the ocean.
However, sound proof of the room is seriously weak. I could hear normal conversations of next room. Also, this resort has many private events with noisy music over 10:30pm.
This resort has many pools, but they are bit small.
If you want to enjoy swimming in the pool, it will be a disappointing.
Even I am a gold member, no room upgrades was little disappointing to me, but I already reserved top notch room, it was understandable.
Overall, very good resort for family.

Family_with_children

10/10

Exceptional

17 Jun 2026

Hannah

We love this resort. Can’t wait for next year!

Family_with_children

10/10

Exceptional

16 Jun 2026

Shylah

I went here for my honeymoon August 2025. My first impressions were very good 10/10. The transportation was very easy to get to and a very nice car. They greeted us with a glass of champagne and took our bags to our room. Check in was quick and smooth. They had our room personalized for our honeymoon. The pool was amazing. We could not get enough of the swim up bar. The food was amazing. The staff was so nice and helpful and make the trip so enjoyable and easy. It wasn’t too crowded. The resort was beautiful and clean. There were so many places to eat and drink. We were only here for four days but we had the best time. It is a family friendly resort so there are children. And the night life was very minimal so if that’s what you are looking for, I wouldn’t recommend this place. Other than that one thing, this place is definitely a 10/10

Partner

10/10

Exceptional

16 Jun 2026

Andrea Michelle

Room - 4/5: Our room was spacious and probably as clean as it could be. Some of the furniture (e.g. sofa and chair) is fabric so I can imagine it's hard to get some of the stains and marks out. We had a few issues with the shower water temp - on the first night we could only get cold water and on subsequent nights we could only get warm/hot water.

Food 3.75-4/5: Coming from Canada, the food at the buffet and restaurants is not mindblowingly amazing, but definitely above average and quite good for Mexico. We liked the Surf & Turf restaurant the most (order the ribeye and shrimp!). The seafood medley grill, which has mussels, scallops and squid, from the buffet is great during lunchtime. Also highly recommend the fresh coconuts from the juice bar between 12-2 p.m. Notable mentions: tacos from the food truck, iced vanilla lattes and frappes from Sweet Corner.

Service 5/5: All the servers and staff were friendly and helpful.

Facilities 5/5: The resort felt well thought out and never too crowded. We liked that every building has a big pool that they can easily access, in addition to the main pool near the centre of the resort. The beach had soft sand and veeery little seaweed/sargassum - very swimmable. The grounds are well manicured and maintained.

Family_with_children

10/10

Exceptional

15 Jun 2026

Elvira

Everything was excellent!

Partner

10/10

Exceptional

14 Jun 2026

Alayna

Staff is very attentive. The resort is very clean and well maintained.

Family_with_children

4/10

Poor

14 Jun 2026

Riken

The room had a stained couch, food under it when we arrived. The shower knob was broken and took 20 minutes to get hot. The sink was clogged. The wall outlet cover was broken and the outlet didnt work as well in the restroom.
Everything else was good but the room.

Family_with_children

10/10

Exceptional

08 Jun 2026

Raman

Clean room amazing stuff, but in need for room renovations

Business Family_with_children

10/10

Exceptional

07 Jun 2026

Edita

Great locations; staff always helpful. Amenities, food quality - excellent and consistent!
Many staff members deserve honorable mention;
Daniel, Victor, Sergio - bar tenders. Lizo's staff - front desk and waiters - made my birthday dinner VERY special. Brass restaurant - ALWAYS busy, but staff would not let you notice the stress that is placed on them by always overbooked schedule.
Spa staff - wonderful; estheticians and and valet staff.
Housekeeping - VERY attentive.

Nothing but great experience!

Family_with_children

10/10

Exceptional

07 Jun 2026

Hozaifah

Amazing resort /staff enough for all to do from kids activities to adults only

Partner

2/10

Poor

06 Jun 2026

Michaela Franchon

Not a 5 star hotel

Self

8/10

Excellent

03 Jun 2026

Dilip

Our stay was good. Nice resort, good food. They have good staff but some staff have attitude problems. Omar who is outside helping with baggage and welcoming guest. He told us to move our luggage when we just landed. He should have done it. Also when we were going out for excursions we requested drop off in golf cart to next resort and he was rude to us.

Family_with_children

10/10

Exceptional

01 Jun 2026

Mary

This was a tremendous experience for me as a solo traveler. I was afforded the privacy I desired with the option for fun activities and wonderful food. I cannot say enough about the quality of service and kindness of staff. The grounds are beautiful and the entire feel was a delightful blend of casual yet exclusive. Highly recommend for solo travelers, couples or families!

Self

8/10

Excellent

31 May 2026

Brian

Room and view were awesome, the entire set felt like they were aiming to be a cut above. The food was lacking in most areas. The jumbo shrimp at Dukes was the best, everything thing else was par for the course for all inclusives in the area but left much to desire. If the food matched the level of everything else it would hands down better than all other experiences in the area. We visit Cancun, PV and Cabo on a regular basis. If you more of a traditional Mexican experience with Latin flare, this is not the spot. If you want a W line type of facility and modest food but knock out beach and views you will be satisfied. We would visit again but only for the room: we had the Finest side with the rooftop plunge pool.

Family_with_children

8/10

Excellent

29 May 2026

Rohan

Modern amenities, clean swimming pools, good food. There was sea weed in the water and on the beach, hard to swim. But overall great experience. Would visit again.

Family_with_children

10/10

Exceptional

29 May 2026

EDER

Food was amazing! I loved the fact I did not have to make reservations for the restaurants. Beach is cleaned daily but the seaweed was already present in mid May. Staff was nice and room service always responded quickly, for towels or water etc. I did not like the fact that the room a/c did not keep up with the humidity, so it would not go below 71 (it was 89 outside). They gave us a fan for the room which was nice :) They explained the A/C turns off if you open the balcony door, not sure if that was the issue, but even with balcony door closed the A/C did not keep up. Definably a family resort specially if you have kids, they have a lot of kids activities and the kids loved the water slides better than the beach because of the seaweed. If you go to the beach early I guess it would be better, but this was a vacation so no early stuff for us.
Will definably come back!

Family_with_children

10/10

Exceptional

29 May 2026

David

The perfect trip for family vacation!

Family_with_children

8/10

Excellent

25 May 2026

Liubou

Everything was very good

Partner

10/10

Exceptional

25 May 2026

Sana

Carlos on the front counter, Julieta in Dommo and many many more staff members made us feel like we were the VIP of the whole resort.

Family_with_children

10/10

Exceptional

24 May 2026

Margaret Susan

We booked Wednesday and arrived Friday beginning of May 2026. Resort was able to assign our room to be near my son’s room. Very accommodating. Excellent service. Italian restaurant was disappointing lunch and dinner. The French adults only restaurant is by far the best meal! All other restaurants and the buffet were excellent with a good variety. Clean beach. Able to be in the ocean every day. The Private pool rooms were ideal for mom and dad to hang out and enjoy while baby had afternoon naps. Best vacation spot. Ideal for families with kiddies. Would go again.

Family_with_children

10/10

Exceptional

23 May 2026

Alina

Beautiful place!

6/10

Pleasant

23 May 2026

Mehri

Food quality could have been better!

Family_with_children

10/10

Exceptional

19 May 2026

Isaac

Great staff and super clean

Family_with_children

8/10

Excellent

19 May 2026

Brian

We stayed a total of 4 nights at Finest Playa Mujeres, and we had a fantastic time. The service was top notch from the moment we arrived until the moment we left. Very attentive servers at all areas of the resort. The room was very well stocked and cleaned well everyday, however the AC was a bit noisy which kept us up at night. We stayed in the Adults Only Excellence Club and we loved the top shelf liquor at the lobby bar there, and the added amenities such as a private beach area and pool. The food was fantastic at every restaurant (especially Tinto and Tapas), but we found that the restaurants did run out of certain dishes past 8pm or so which was inconvenient. I do think the buffet should be open at dinnertime as well, would be a good option for those who wanted a quick bite or pickier eaters. Otherwise, our stay was spectacular and the beach was probably one of the best in the Cancun area. Away from all the craziness of the hotel zone.

Partner

10/10

Exceptional

18 May 2026

Mathieu

We had an incredible stay at Finest Playa Mujeres by The Excellence Collection, especially in the Excellence Club section. From the moment we arrived, the service was exceptional — every staff member was warm, professional, and attentive to every detail.
The Excellence Club experience was absolutely worth it. The private areas were peaceful and luxurious, the upgraded amenities made the stay even more relaxing, and the personalized service truly made us feel valued. The room was spotless, spacious, and beautifully maintained with an amazing view.
The food exceeded expectations throughout the resort, especially at Dommo and Le Petit Plaisir. Both restaurants offered outstanding meals, beautiful presentation, and top-tier service that truly elevated our experience. Every dinner felt special, and the attention to detail from the staff was remarkable.
A very special thank you to Julieta and Elsa from Dommo for their kindness and exceptional service. We also want to give a huge thank you to the amazing professionals Victor, Emmanuel and Elias, who made our stay even more memorable with their outstanding hospitality and dedication.

Partner

10/10

Exceptional

14 May 2026

Jean

Family friendly, perfect with toddlers.
Nice kid water park
Loved the swim out
Very nice room
Restaurant is ok, but lunch bbq is awesome
Very clean
I recommend

Family_with_children

10/10

Exceptional

14 May 2026

Arystanbek

Very clean rooms, a lot of family activities.
Pools were great and clean

Family_with_children

10/10

Exceptional

12 May 2026

michael

A+

10/10

Exceptional

11 May 2026

Grygorii

The pool was always warm and cleaned daily.

Family_with_children

10/10

Exceptional

09 May 2026

Heather

We were only therefore a short time but everything was great. Clean room food was great, staff were friendly and helpful.

Partner

10/10

Exceptional

06 May 2026

Nanette

Finest Playa Mujeres is an excellent and lovely place to be they always make sure we were happy and comfortable during our stay there. Our room was always nice and cleaned. The staff are supper nice and the pool is always clean

Friends_and_family Family

10/10

Exceptional

06 May 2026

Aira Angela

The place is perfect esp for families..food is everywhere, beach is perfect, accomodation and activities are cool. Giving a 5 star rating and will be back 10x for sure

Family_with_children

10/10

Exceptional

06 May 2026

Delma Ocampo

This was our fifth time here, and it continues to be our favorite place to visit in Cancun. The staff is truly exceptional and always makes us feel welcome.

The kids club was amazing—Amaia absolutely loves it! A special thank you to Cristina, Isabella, and all the wonderful staff for taking such great care of my daughter.

Every restaurant we visited was fantastic. Shoutout to Johny and Norberto at Lizzo, and to Humberto, Margaito, and Mari at the Market for making breakfast such a great experience. Also, thank you to the Aquabar bartender for making delicious smoothies for my girls.

We truly appreciate the kindness and outstanding service from everyone. Looking forward to coming back again! Familia Dominguez & Ocampo

Family_with_children

10/10

Exceptional

06 May 2026

Harrison

This was our second time visiting this resort and it was just amazing as it was nine years ago. It is well maintained in the staff is friendly. We will definitely be back.

Partner

10/10

Exceptional

05 May 2026

Lacy

The whole hotel was very secure with multiple gates and clearances to get through to get to the hotel. When we arived they offered us cool towels and took our luggage to our room. Our room was clean, the ac was great, and the plug pool was very private and looked over a view that couldn't be beat. The beach and pools was never crowded we always found a seat were we went. The hotel offered small activities every day and i highly recommend doing any that entrust you, they where fun and quick. The food was excellent, real restaurants with full menus, not cafeteria food. Highly recommend the taco truck! The flowers, plants and trees around the hotel was very well orchestrated. We spent a few hours google imaging several plants and felt like walking in a botanical garden. Book your activities through the hotel. We went on an excursion to ruins with a privet guide, in our own car, and the site was amazing! Highly recommend booking activities at the hotel when you get there, not through third parties. Everything was clean. Everyone was friendly. This place was more than we could have ever imagined for our honeymoon.

Partner

10/10

Exceptional

04 May 2026

Andrea

Great

Family_with_children

10/10

Exceptional

03 May 2026

venkatesh

First time to Mexico and Cancun with a 7 and 3 year old. Kids had loads of fun, service was excellent and food options are huge. This will be our go to place for Cancun going forward.

Family_with_children

10/10

Exceptional

03 May 2026

ELAINA

Great resort for individuals or families.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Angelika

The resort is super kid friendly, clean, well maintained and wonderful food.

Family_with_children

10/10

Exceptional

30 Apr 2026

luisaylin

Amazing

Business Family_with_children

4/10

Poor

20 Apr 2026

anies

Bathroom wasn’t clean staff so tired so busy main pool water not clean food was very very low quality very bad food buffet so dirty

Family_with_children

10/10

Exceptional

16 Apr 2026

Adithi

We came here with 2 babies and a 4 year old and grandparents. Everyone had an incredible food! Food was great! Service was excellent! Nothing felt too rushed! Pools and hot tubs were very accessible and I love that it’s not a huge resort so it was very easy to get around with children!

10/10

Exceptional

13 Apr 2026

Mazen

Everything was great

Family_with_children

10/10

Exceptional

10 Apr 2026

Kevin

Older resort but absolutely beautiful, incredibly well maintained, staff was incredibly polite and profession

8/10

Excellent

09 Apr 2026

Ruslan

Everything is top notch , only concern that there is not enough chairs on the beach , if you not taking your seat at 7 am you out of luck , main pool is the same , there is room for more chairs umbrellas on both , had to wake up early to get a spot , super inconvenient

Family_with_children

6/10

Pleasant

06 Apr 2026

Hunter

Everything was just kind of OK. Nothing stood out as great.

Family_with_children

10/10

Exceptional

04 Apr 2026

Carol

We had a great time at Finest with kids age 6 and 3. Pools and beach were wonderful. Restaurant options were great and staff so friendly and helpful. We’ll definitely be back!

Family_with_children

10/10

Exceptional

03 Apr 2026

Stacey

Wonderful stay, beautiful setting. Perfect for families with young kids

Family_with_children

8/10

Excellent

03 Apr 2026

Jonathan Jin

Good resort for families. Not too big not too small. But it would be nice if the restaurants opened earlier.

Family_with_children

8/10

Excellent

29 Mar 2026

Tamara

The food choices weren’t that great. Finding a simple Salad was the hardest thing

Partner

10/10

Exceptional

27 Mar 2026

Yuhao

The food was great and the staff were so friendly!

Partner

10/10

Exceptional

26 Mar 2026

Chetan

We stayed at Finest Playa Mujeres in a swim-up suite (Building 4), which was centrally located and convenient. The room was modern and comfortable, with a well-stocked fridge and great beds—even the sofa bed was surprisingly good. However, some outlets didn’t work, and the bathroom lacks privacy (no door except for the toilet).

The swim-up pool was cold and barely used. The resort itself is beautiful, spacious, and very walkable, with great amenities (kids club, sports courts, spa, wellness pools with juice bar). The gym and lobby bar were highlights.

The main pool was enjoyable but small, with limited shaded seating and inconsistent service—we often had to get our own food/drinks. Surprisingly, there were no pool activities. The beach is nice with plenty of seating, but there was heavy sargassum and minimal cleanup, and it was red-flagged daily.

Food was average overall. Shoji (Asian) was the standout; Mexican was solid; Italian was poor.

Compared to Hyatt Ziva Cancun, service and pool experience were better there. Also note the resort is isolated—nothing walkable nearby.

Overall, a beautiful resort with great amenities, but inconsistent service and value didn’t justify the price.

Family_with_children

8/10

Excellent

25 Mar 2026

Ally

Very clean property and friendly staff. Great resort for toddlers.

Family_with_children

10/10

Exceptional

23 Mar 2026

Harwinder

Great experience

Family_with_children

10/10

Exceptional

21 Mar 2026

Penny

The pools were great. The gym was amazing. The staff were incredible. The rooms were clean. The beach was awesome. No complaints. We are coming back!

10/10

Exceptional

21 Mar 2026

Jillian

Con: would prefer a wrist band to a card.

Pros: literally everything else. Great food, kids clubs were awesome, beach was flawless while the rest of Mexico got seaweed. It was pretty much full the whole time while we were there but never felt crowded. They put a lot of effort into their gardens. Also, had the best massage of my life with Ingrid. Zero notes.

Family_with_children

6/10

Pleasant

18 Mar 2026

Leah

Before staying at Finest Playa Mujeres I read reviews saying it was closer to a 4* than 5* and now having stayed there, I agree this is true. The hotel grounds are lovely and well kept, but sadly the hotel falls down in several other areas - the food is the biggest disappointment with service varying throughout the hotel. Rooms are a decent size but not 5* luxury.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Seongwook

Our stay was disappointing. There were ants in the room, which was very unpleasant. Some of the restaurant staff were also unfriendly and not very welcoming. Unfortunately, I was also injured during the trip, which made the experience even worse. Overall, this stay did not meet our expectations.

Family_with_children

4/10

Poor

15 Mar 2026

Manjit

No we did not have a nice view and the room was okay, pool was good but the staff was not helpful at all except two staff during our whole stay, this place was amazing but not anymore please look for something else not worth the money anymore.

Family_with_children

10/10

Exceptional

12 Mar 2026

Ileana

This was my second time staying at Finest Playa Mujeres. My first visit was about 10 years ago when the resort had just opened, and I’m happy to say the quality has remained very good over the years.

The service continues to be excellent. I especially want to recognize Jeremías at the bar and Julio at the Finest Club bar. Both were very kind and attentive and truly made our experience better.

The drinks are even better than I remember from my first visit, and the food was also very good with plenty of variety.

Like any place, there are always small things that could improve. When we visited Domo, the restaurant in the Finest Club area, the air conditioning was not working, which made the experience a bit uncomfortable. Also, at times there was only one bartender at certain bars, especially at the pool bar, which can be a lot for one person when it gets busy.

Overall, I would definitely recommend this resort. It works well for families because there are activities for children, but it also has adults-only areas for those looking for a quieter stay. I didn’t travel with my kids this time, so I can’t comment in detail on the children’s activities, but it was clear there were many options available.

We would definitely consider coming back in the future. Please pass along our thanks to Jeremías and Julio for their great service.

Partner

10/10

Exceptional

11 Mar 2026

Claire

The food was amazing, spotless swimming pools, great live music and a gorgeous beach Really a beautiful place.

Family_with_children