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La Poza

Cancun (and vicinity) · Mexico

14 Avenida GuerreroView location

9.6/10Excellent76 Reviews
Cleanliness10.0/1010.0
Service9.8/109.8
Comfort9.8/109.8
Condition9.8/109.8
Amenities9.8/109.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About La Poza

Relax by the outdoor pool or enjoy rooftop views. This Isla Mujeres hotel offers 18 individually decorated guestrooms, each equipped with a kitchen, refrigerator, oven, microwave, and a 40-inch Smart TV with digital programming. Complimentary Wi-Fi and separate sitting areas are also provided. Housekeeping is available upon request.

The front desk operates during limited hours. La Poza is located in the Centro - Supmza 001 area, a short walk from North Beach and the Isla Mujeres Ferry Terminal. Nearby attractions include Garrafon Natural Reef Park and Playa Mujeres Golf Club.

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Located in Isla Mujeres (Centro - Supmza 001), La Poza is a 5-minute walk from North Beach and 6 minutes by foot from Isla Mujeres Ferry Terminal. This hotel is within the region of Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez.

Make yourself at home in one of the 18 individually decorated guestrooms, featuring kitchens with refrigerators and ovens. 40-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided on request.

The front desk is staffed during limited hours.

Popular amenities

Concierge
Beach services
Smoking areas

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Private host property Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: USD 1.88 per person, per night

    We have included all charges provided to us by the property.

  • Special Instructions
    The front desk is open daily from 9:00 AM - 6:00 PM. The front desk is staffed during limited hours. Guests are required to download the property's Whatsapp mobile app before check-in. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Property Registration Number 005-005-001855/2026
  • Minimal age
    18
  • Optional fees
    • Housekeeping fee: USD 25 every 7 days

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Miguel Hidalgo 0.1 km / 0.1 mi
Isla Mujeres Cemetery 0.2 km / 0.1 mi
Aztlán Galería 0.3 km / 0.2 mi
Parador Fotográfico 0.3 km / 0.2 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park 0.3 km / 0.2 mi
North Beach 0.4 km / 0.2 mi
Faro de Punta Norte 0.4 km / 0.2 mi
Isla Mujeres Ferry Terminal 0.5 km / 0.3 mi
Cocal Beach 0.5 km / 0.3 mi
Crayola House 3.5 km / 2.2 mi
Mundaca House 5.5 km / 3.4 mi
Shark Beach 6.4 km / 4 mi
Parque de los Suenos 6.8 km / 4.3 mi
Joysxee Floating Bottle Island 7.1 km / 4.4 mi
Isla Mujeres Sculpture Garden 7.9 km / 4.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 18
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    La Poza

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    La Poza

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    La Poza

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    La Poza

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about La Poza

9.6
Excellent
76 Reviews
Cleanliness
10.0 /10
Service
9.8 /10
Comfort
9.8 /10
Condition
9.8 /10
Amenities
9.8 /10
50 reviews shown
10/10
Exceptional
02 Aug 2026
Sabrina
We love this property, we have stayed a couple times and have booked our third stay for 2027 already! Not only that, we have 4 rooms booked and maybe more, family and friends have taken our recommendation and are looking forward to staying here.
10/10
Exceptional
21 Jul 2026
Eleonora
Everything was great and as per other reviews, it was all that we expected and we really enjoyed our stay.
Family
10/10
Exceptional
12 Jul 2026
Shadgie
Amazing stay. There was an issue with the plumbing and it was fix as soon as I contacted management. Estevan was exceptional. I definitely recommend this place!
Partner
10/10
Exceptional
01 Jul 2026
Shakarah
Enjoyed my stay at poza. They had everything I needed and it was so clean and beautiful. I really enjoyed the pool as well
10/10
Exceptional
29 Jun 2026
Shilo
Very cold AC. Central location.
Partner
10/10
Exceptional
27 Jun 2026
Yadira
Es maravilloso. Muy céntrico. El personal súper eficiente, todo muy limpio.
Me gustaría mencionar también la calidez y atención en especial de Esteban
Family_with_children
10/10
Exceptional
20 Jun 2026
Brandy
Staff were very attentive and accommodating. A/C leaked in the living room most of the week. They attempted to fix it once.
Friends
10/10
Exceptional
12 Jun 2026
Henry Gale
Everything was clean and fist class. The only thing was noise from school next door but that was not their issue
Self
10/10
Exceptional
10 Jun 2026
Fall
After reading all the other reviews we chose to stay here. We were not disappointed! The room was spacious and clean. The staff are amazing and super helpful! The location is perfect for walking to the beach and to the Main Street for dinner and drinks. There is a golf cart place right across the street as well. The coffee shop next door was yummy as well! The only thing we weren’t happy with was the bed, it was a little hard for our liking but wouldn’t stop us from booking here again.
Partner
10/10
Exceptional
30 May 2026
Edgar
Property is clean and well maintained. The A/C is ice cold
Self
10/10
Exceptional
25 May 2026
Qiyanna
We had an amazing stay with La Poza Condos being one of the best condos we’ve ever stayed at and the most modern in the area! Our deluxe suite was very spacious and newly remodeled, complete with very comfortable king size bed & pillows, strong A/C, full kitchen, in-unit washer/dryer, balcony, and modern bathroom complete with drawers for ample storage. All of the staff were friendly and the location was so convenient, just a block away from Miguel Hidalgo Ave with all of the restaurants and shops and an 8-min walk from the Ultramar ferry! We’ll definitely be staying here again the next time we’re in Isla Mujeres!
Partner
10/10
Exceptional
15 May 2026
Susan
Wonder staff, amenities and location. Short walk to the beach, close to SOooo many delicious food and drink choices. The rooftop pool was a perfect way to cool down while enjoying gorgeous views.
Partner
10/10
Exceptional
07 May 2026
Michele
We found this place to be a hidden gem, right in the heart of the town. Location was perfect- everything was a short walk away. The property manager and his wife do an amazing job. He was very helpful and the place was spotless. We would definitely stay here again.
Partner
10/10
Exceptional
25 Apr 2026
Juan Jose
Super cuarto limpio y espaciosio
Buen lugar serca de todo
Esteban muy amable
Lo recomiendo para pasar 1 semana o mas
Gracias La Poza
10/10
Exceptional
15 Apr 2026
Anita
Great location on the north! Simple walk to/from the ferry. A cafe next door. Cart rental and money exchange across the street. A couple blocks from north beach. A block off the Main Street Hildago so it’s quiet (but no direct ocean view). Kitchenette is great. They offer complimentary beach towels and beach chairs for use. One small concern is that although secure, the room doors require a key to get in AND out. Estefan was great at the front desk! One of our new favorite places!
Friends
10/10
Exceptional
07 Apr 2026
Inna
Perfect
8/10
Excellent
20 Mar 2026
David
kitchen issues: Kitchen faucet was loose. Repair was attempted by maint, but did not last (missing parts/washers under counter I am guessing). Made due. Next, pipes under the sink began leaking, one due to rubber seal on upside down (fixed that myself). The other sink was cross threaded (also fixed it myself), but the plastic piping is the inexpensive type and continued with a slow drip. Placed a towel under drip, informed building supervisor.
Next was there were no mixing or storage bowls etc. Supervisor provided one which helped, plus we used a \"decorative\" ceramic one from the kitchen island, then one soup bowl (good thing we did not do any entertaining). There were also uneven numbers of serving sets. 2 bowls, 3 plates, 3 side plates. Guessing previous guest broke them, and they were not replaced. Recommend Corelle dishes as they definitely do not break as easy as porcelain/stoneware/ceramic.
Ceiling fan on balcony did not work, but not a big deal as we did not spend much time out there. AC in condo worked fine.
Stuff that was good was the clothes drying rack along with 2 beach chairs and a clothes washer in the condo. Our friends (who were in the other side of the building owned by a different owner) were jealous.
The roof pool was great for city/street views, tanning, card games etc. Floaty toys were also up there so did not need to bring any. Good thing one of our friends had a room on 5th floor so we could use their wifi. Otherwise, no wifi up there. Rm wifi good.
Friends
10/10
Exceptional
22 Nov 2025
Mayra
Yo agregaría en la cocina : un colador de pasta, un juego de bowls de vidrio, una tazas de medir. Aunque no co
10/10
Exceptional
21 Nov 2025
Shawn
Room was spotless. Great location !
Would not hesitate to stay again
Leisure Family
8/10
Excellent
06 Oct 2025
sean
Apartment was clean and well equipped. Only issue for us was that it’s quite noisy given its location. There is also a school next door which gets loud around 8am. Overall still a good stay
Leisure Partner
10/10
Exceptional
14 Aug 2025
Nicole
Everything was amazing! Close to everything.
10/10
Exceptional
10 Aug 2025
Christina
Condo was beautiful and location was amazing. All the staff was helpful anytime you needed anything. Will definitely be planning another trip back
Partner
10/10
Exceptional
08 Aug 2025
Matt
Great location and wonderful air conditioning
10/10
Exceptional
23 Jul 2025
Misaho
This place is really great.
The rooms are very spacious and completely cleaned.
It is very close to the beach and restaurants.
Plus Stephan is very helpful with everything.
😊😊😊😊😊😊
10/10
Exceptional
23 Jul 2025
Jeffrey
Location was a 10! Karen and Esteban are fantastic. I can’t wait go back
10/10
Exceptional
12 Jul 2025
Debbie
We had a great trip our condo was great.
The gentleman that was at the front desk and
His wife was the best. They were very helpful and nice.
Leisure Friends
10/10
Exceptional
07 Mar 2025
Alan
The location, service and room amenities are great!
Leisure Family
10/10
Exceptional
04 Mar 2025
Colton
Great place to stay!
Business
8/10
Excellent
24 Feb 2025
Simon

Mixed Feelings

The hotel looks new and the condo is beautiful and nicely equipped. There are no amenities except for a lovely rooftop pool. I’m glad that our place faced the direction of the ocean because the street side is really loud. However, there’s an elementary school on the backside and the incredibly loud morning songs and the teacher on loud speaker could have woken the dead. Chaise lounges on the terrace would have been a nice touch, as well as robes. Comparably priced hotels such as El Secreto offer so much more. There was no safe in our room, which most places offer, and since there was not 24 hour security leaving valuables in our room made us nervous. Lumbar pillows would have made the sofa and bed more comfortable. We would definitely not stay here again. There wasn’t even a shelf in the shower so we had to leave our shampoo and soap on the floor. Walking in the door the first impression is great, but the condo was not thoughtfully designed. The owner should stay in the unit for a week to understand why the place is lacking for the price.
Partner
8/10
Excellent
10 Feb 2025
Justin
Pros: Great value. Very nice common pool area. Spacious living room/kitchen areas. In-suite laundry was a bonus, although we didn't use it.

Cons: No safe.

Recommendation: Request a room above the ground floor.
Leisure Partner
10/10
Exceptional
15 Jan 2025
Kirk
Property is spotless and the staff provided excellent service.
Only downside is a school adjacent to the building so the kids playing may not appeal to everyone.
Leisure Self
4/10
Poor
23 Dec 2024
Douglas
It look faboulas in pictures. No toiletries, coffee, no extras of any kind, cabinets too tall for a 6.3\" person to reach, echos, noisey, VERY impersonal & empty feeling. Zero personality!!! There's a reason its half vacant during the holidays even though its 3 blocks from the beach. The man at the front door is kind and wondetful. Nobody is at the front desk at night. I will not go back.
Business_and_leisure Family
10/10
Exceptional
13 Dec 2024
david
Great spot,great location
10/10
Exceptional
07 Nov 2024
Andrea
We’ve never stayed at the same place twice while on the island, we’re booked to stay here again, already. Esteban and staff are super helpful and friendly!!
Leisure Partner
10/10
Exceptional
12 Sep 2024
Laura
This place was awesome, great view, great staff, close to shopping, dining, beach all within a few minutes walk. Very clean, updated. I will be back! In El Centro.
Self
10/10
Exceptional
05 Sep 2024
William
This place was great! The men at front desk were always so nice and helpful! The condo was very clean and newly renovated! Loved it had a kitchen and washer! It was pretty much in the middle. So was walking distance from ferry and the beach!
Leisure Partner
10/10
Exceptional
30 Aug 2024
Ricardo
A shout out to the team (Esteban) at \"la poza\", we couldn't have asked for more. The Condo and the locatuon was excellent. The beach is a block away to your right. Four great breakfast restaurant to the right had side next to the mercado. A bank right in front to change your dollars. A GOLF cart rental in front of the condos. The island is four(4) miles long. Excellent restaurants for dinner a block away. Convenient stores, pharmacy, bakerys, coffee shops all around. The bottom floor ofthecondo has a coffee shop and healthy food store, ah and yes a \"spa\", make your reservation. Great vacation in Isla mujeres!!!!
Leisure Family
10/10
Exceptional
09 Aug 2024
Shari

Definitely would stay again

Esteban at the front desk was amazing! Very helpful and rhere if we needed anything
Friends_and_family Friends
10/10
Exceptional
23 Jul 2024
Jonathan
The people were so kind and helpful. The space was very clean and peaceful. The pool on the roof was nice and perfect temperature! Loved every bit of it. Would highly recommend.
Leisure Partner
10/10
Exceptional
19 Jul 2024
Hector
Amazing place! Clean and comfortable room, Esteban is super helpful and friendly
Highly recommended
Partner
10/10
Exceptional
02 Jul 2024
Julie
We had an amazing time at La Poza! We initially booked for one night, but the accommodations were so comfortable and convenient that we ended up staying for six! The unit was spotless, modern, and cozy, with a separate bedroom (with TV), living area (with TV), and kitchen equipped with a microwave, fridge, and stove-top (no oven). While our unit was located on the first floor without a view, the upper floors offered views of the town looking out toward the ocean. We also appreciated the rooftop pool and convenient location. The hotel is just a short walk from the main street lined with restaurants, bars, and shops, and within a 10-minute walk to Playa Norte and the ferry. A golf cart rental shop is conveniently located across the street, making it easy to explore the island. One thing to note is that there is a school next door that can get loud with music starting @8:35am for 30-60 minutes on school days (which was M-Th during our stay). However, it was very quiet during the rest of the day and night. Esteban at the front desk was friendly and helpful throughout our stay, and we always felt safe with staff available day and night. Overall, we highly recommend La Poza for those looking for a budget-friendly, clean, and conveniently located place to stay on Isla Mujeres.
Leisure Partner
10/10
Exceptional
15 Jul 2026
NADEGE
Très bel appartement tout neuf, très bien équipé (grand frigo, blender, grille pain, chaises pliantes pour la plage, 2 très grandes télé ). Magnifique piscine sur le toit très grande et accessible jusqu a 22h permettant de se raffraichir tout en bénéficiant d une vue magnifique sur l île. Tres proche de la plage et d un super marché c est l endroit idéal pour profiter de Playa Norte.
Partner
10/10
Exceptional
06 Jun 2026
Luis
Excelente todo, muy limpio y amabilidad del personal
Partner
10/10
Exceptional
22 Dec 2025
Marc
El paraíso, los departamentos están en el centro, todo a menos de 5 minutos andando, tanto a la plaza del centro, al super aki, al ferry, a playa norte y playa centro, arriba buena piscina, para hacerse el desayuno las cocinas muy bien, y para comer y cenar está toda la parte del centro a 5 min andando, lleno de restaurantes, aires acondicionados perfectos, para larga estancia merece la pena la comodidad
Leisure Partner
10/10
Exceptional
04 Dec 2025
Marc
Très bon établissement, très moderne et central pour visiter isla mujeres
Leisure
10/10
Exceptional
10 Dec 2024
Maxime
Emplacement parfait, très sécuritaire et propre. Installation neuve.
Leisure Partner
10/10
Exceptional
04 Sep 2024
Francisco
Todo muy limpio y la amable atención del encargado Esteban.
Leisure Friends
10/10
Exceptional
22 Aug 2024
Erich
Großzügig und modern eingerichtetes Apartment, american style, 2 ACs, 2 TVs, komplette Küche, allerdings self service. Großer Balkon und Dachterasse mit Pool und Sitzgelegenheiten,von der man auf 3 Seiten bis aufs Meer sieht. Umgebung recht laut, dafür ist man in ein paar Minuten am playa centro, norte, am zocalo und auch am Pier. Wir waren sehr zufrieden hier und Esteban steht mit Rat und Tat zur Seite!
Leisure Partner
10/10
Exceptional
05 Aug 2024
Thibaud

Tout était parfait

Tout était parfait, literie de qualité et propre, cuisine aménagée pour pouvoir manger, grand salon, machine à laver à disposition… Esteban était super sympathique et serviable, la localisation dans l’île parfaite. Que du bonheur !
Partner
10/10
Exceptional
06 Jul 2024
JORGE
Excelentes atenciones del host Esteban, el departamento muy limpio y con todo lo necesario para disfrutar playa norte que queda a 2 cuadras. El lugar está rodeado de varios restaurantes y cafeterías a demás de centros comerciales.
Leisure Partner

Location & surroundings

La Poza
14 Avenida Guerrero, Isla Mujeres, Mexico

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La Poza

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