Mia Reef Isla Mujeres All Inclusive Resort

Mexico , Cancun (and vicinity)
ISLA MUJERES, PLAYA NORTE, Calle Zazil-Ha S/N, Zona 7
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100 reviews shown

2/10

Poor

09 Jun 2026

Krystyna

Birds crops every where not cleaned, terrible music near the small beach with sargassum.Room very boring not even one picture on the wall, uncomfortable bed with terrible pillows 😵‍💫Beautiful location Playa Norte every one has a access with out paying high price for Mia Reef resort there is nothing luxury-3 stars hotel .Do not recommend

Partner

10/10

Exceptional

08 Jun 2026

Bree

Our stay at Mía was lovely! My sister got married here at the resort and her ceremony was beautiful! Staff was very helpful and kind.

Family_with_children

6/10

Pleasant

07 Jun 2026

Trevor

We recently stayed at Mia Reef Isla Mujeres and overall had a good experience. The highlight of our stay was definitely the staff. Every employee we encountered was friendly, welcoming, hardworking, and genuinely focused on making our vacation enjoyable. Their excellent service is what truly made this trip special.

The location is absolutely incredible. The resort sits in one of the most beautiful spots on Isla Mujeres, with stunning views and easy access to crystal-clear water. You really can’t ask for a better setting.

There are some areas where the resort could improve. The food was probably the biggest disappointment. While there was always something available, the quality, variety, and overall dining experience could be significantly better.

The resort has clearly invested in upgrades, and you can see improvements in some of the rooms and facilities. However, there is still work to be done, as certain areas feel dated and could benefit from additional renovations and maintenance.

One suggestion would be to install nets or barriers to help capture some of the sargassum during the summer months and increase beach cleaning throughout the day. The natural beauty of the location is one of the resort’s greatest assets, and keeping the beaches as clear as possible would enhance the guest experience even further.

Despite a few shortcomings, we had a great stay thanks to the outstanding employees. Their professionalism, kindness, and dedication left a lasting impression.

Partner

6/10

Pleasant

06 Jun 2026

Jennifer

A beautiful location. Wonderful staff! Food is great in restaurants. Spa is amazing!! Hotel wise…Hot Pink color scheme is downgrading the place they can easily make some small decor changes to add class and style. The pink looks cheap and outdated. This is a beautiful resort that needs to embrace the location and its natural charm. More plants and natural decor scheme would absolutely increase its appeal. Also the incredible bird sanctuary should be valued more and the people should be educated about how amazing the sooty terns are. It was a highlight for us to experience them. Better sargassum clean up plan should be in place. We loved this resort and will definitely be back. The staff are great and love location even food was great!! Room was always cleaned perfect and staff very attentive.

Partner

10/10

Exceptional

05 Jun 2026

Erica

It is as beautiful as it looks and the staff is very friendly. There is never shortage of things to do and a few blocks outside the resort are restaurants and shops. Amazing!!! Highly recommend.

Friends

10/10

Exceptional

05 Jun 2026

Robin

The beach was excellent.

Family_with_children

2/10

Poor

05 Jun 2026

Karla

El peor manager que e conocido en mi vida el de la área del restaurante que trabaja por la tarde lo peor nunca regresaremos a ese lugar hubo un incidente con mi hijo de 11 años y en vez de tener ayuda de parte de él nos hizo sentir de lo peor en especial a mi hijo que estaba enfermo y jamás se disculpó.

Family_with_children

4/10

Poor

04 Jun 2026

Raffi S Anac

The beach smells bad

Friends

6/10

Pleasant

04 Jun 2026

Mary Alice

The staff waiters, concierge (Kevin) were very kind and helpful. The overall property in the front is badly in need of an upgrade. The back side of the property where the villas are looked new and updated. Our room was clean and the bed was comfortable. The staff at the Mexican restaurant was very nice and the food was good but the food on the buffet was lacking. The fruit which you can always depend on was not ripe. The pool area loungers and furniture are in need of replacing/updating. In my opinion there were many outside areas that needed to be cleaned. Usually resort grounds are lush and beautiful but not at this place except in the new back villa area. Online the MIA is described as a luxury 164 room resort and the pictures look great but in reality it’s not as described

Partner

10/10

Exceptional

03 Jun 2026

Elsa

The hotel staff was exceptionally friendly, welcoming, and always willing to help. The food was delicious, with a great variety of options to enjoy throughout our stay. The beach access was excellent, and the beautiful turquoise waters tropical. This Hotel is very family-friendly and offers a wonderful atmosphere for guests of all ages. We had a great experience and would definitely recommend it to anyone looking for a relaxing beach vacation

4/10

Poor

31 May 2026

ARA

You pay $350 a night and you expect a resort that is well maintained. Everything from beach chairs to the rooms were in poor condition. If I was paying one third of I paid I wouldn't complain and I usually don't write reviews but in this case I had to do it. Mold in the showers, you name it they have it. Complete top to bottom renovation they need for the price that they are charging.

Friends

10/10

Exceptional

30 May 2026

Sixto

Great service

Family_with_children

10/10

Exceptional

28 May 2026

Gerardo

Beautiful location and beach

Partner

4/10

Poor

26 May 2026

Vanessa

Didn’t meet expectations like I thought. The resort did not feel like a resort.

10/10

Exceptional

26 May 2026

Dale

Beach was really nice

Partner

10/10

Exceptional

25 May 2026

Dora Alicia

Has to be the best beach in the Cancun area. It’s a natural pool. The staff at the hotel was very professional and always willing to help.

Partner

4/10

Poor

24 May 2026

Angela

Food was not good at all. Lived on fruit every day. Not much variety. Juices tasted odd and nothing was fresh. Couldn't drink the coffee, taste was terrible. Alcoholic drinks were terrible tasting. Tried several different kinds, Margarita, Electric Lemonade, Mango drink, Baybreeze, etc. All tasted terrible like synthetic plastic, overly sweet. We did appreciate the staff. They work very hard and were very kind. We tipped them very well. Would never stay here again due to the food being so bad.

Partner

10/10

Exceptional

24 May 2026

Elyse Jacquleen

Just returned from a 3 night stay at Mia Reef and hands down - it was the most beautiful water I've ever seen. We never left the resort (there was no need to) and I would return strictly just to walk through those turquoise waters again. The food was great, though I do think had we stayed longer it would be nice to have a bit more variety or an alternating menu. Drinks were delicious - get a mango margarita rimmed with tajin. The server \"JC\" was the absolute best and would proactively bring you more drinks. Loved having Starbucks available in the lobby. The staff were incredible and always looking to see how they could assist you. Travel was a breeze! We used AGI Tours for our airport/ferry/taxi transportation and it couldn't have been easier. We were upgraded to the villas, d/t not having a 2 queen bedroom available for my friend and I. I will say that the rooms need some upgrades and are a bit dated. They are in no way dirty - but could use some TLC. Our stay was stress free and the perfect time to unwind. I would definitely return again!

Friends

4/10

Poor

19 May 2026

Kymberly

Besides breakfast we went off resort for all our meals. Drinks were a hit or miss if you could get the attention of the bartender. Staff that were trying to recruit you in to tell you about their property destinations were extremely pushy and rude when declined.

8/10

Excellent

17 May 2026

Paula Cristina

Totally enjoyed my stay. Everyone was very friendly and accommodating.
Roberto and Andy at the bar, no better people

Self

10/10

Exceptional

15 May 2026

Carmen

super nice

Family_with_children

10/10

Exceptional

11 May 2026

July A

La verdad el service es excellent te atienden super bien un servicio exceptional. Te saludan siempre estan contentos, tiene muy buena ubicacion pero las habitaciones y la piscina Necesitan remodeling esta super descuidado incluso un poco feo.

8/10

Excellent

08 May 2026

Andre

The room was ok, water didn’t flow down the shower drain, which rush drain water up the drain and into the bathroom. Mix drinks were bad, food was good. But the location is amazing, the view and beach was amazing. Probably the most beautiful location I’ve ever stayed, unfortunately the hotel is ok.

Family_with_children

8/10

Excellent

07 May 2026

Jessica

Excellent beaches, only one small pool, food was what you would expect at an all inclusive. Restaurants required reservations. Employee JC went above and beyond to make sure we had everything we needed.

Rented golf cart for $85na day and saw some great things on the island and a lot of beach hopping

Just wished Starbucks in the lobby had actually drinks to make, they were out of all supplies and could only do hot or iced coffee

Partner

6/10

Pleasant

05 May 2026

ANGELA LEE

Breakfast just ok

Family

10/10

Exceptional

04 May 2026

Eddy

Rooms, food,staff and property was awesome 😊

10/10

Exceptional

04 May 2026

Danielle

Loved it here, great experience. lovely resort

Friends

10/10

Exceptional

03 May 2026

Roberto Roman Lopez

Muy buen servicio y todo el personal muy atentos
El lugar excelente

Partner

8/10

Excellent

01 May 2026

carmen Baca

It needs update some. Need queen bed instead of

10/10

Exceptional

28 Apr 2026

Paul

Best beach ever!

Family

10/10

Exceptional

27 Apr 2026

Graciela

Las playas excelentes, las personas en el restaurante muy atentos y serviciales, con excepción de: no te llevan suficiente agua de tomar a tu habitación bueno eso nos tocó a nosotros 3 botellas un dia si, y otro no, definitivamente eso no me gustó. Otra cosa importante, que el baño, el agua no tiene suficiente presión, eso era desesperante. La regadera trabajaba muy bien.

Family

10/10

Exceptional

27 Apr 2026

rosa

We had a great stay at MIA Hotel! The staff was friendly and welcoming, the rooms were clean and comfortable, and everything was well-maintained. The overall atmosphere made it easy to relax and enjoy our time. Definitely a place I would stay at again and recommend to others!

Family

6/10

Pleasant

26 Apr 2026

Jacquelyn

we had a lot of seaweed on it tried they tried their best to keep it clean. The staff at the bar was great but as far as the front desk, they were rude and dismissive we had a private photographer come on site and they made us pay $100 for her to come on to take pictures of us after paying nearly $8000 for the trip we will probably never see her again.

Family_with_children

8/10

Excellent

26 Apr 2026

Raul

Nice location, old hotel, needs repairs

Partner

10/10

Exceptional

22 Apr 2026

Neda

It’s really everything was so perfect

Partner

10/10

Exceptional

22 Apr 2026

Rachel

The beach and bar was amazing the location we loved it all.

10/10

Exceptional

20 Apr 2026

Bernard P

Wonderful staff.

Perfect views

Partner

6/10

Pleasant

19 Apr 2026

Gretta AW

The location is perfect. Beach area and room were great. Very clean overall. The hotel should have told us about the bird problem. We were landed on and pecked leaving open cuts. We were not able to use our balcony which we paid extra for due to the birds. They swooped at us every time we left our room. We are pretty self sufficient and didn't ask the staff for much. Saying that, Our mini fridge was not stocked even when we requested it at front desk. We saw alot of senior staff yelling at junior staff in public eating areas which seemed really uncomfortable and unprofessional. Front desk staff took our passports upon check in which was strange and when we went back later after seeing our room had a safe to get them they were really strange. Also we were charged a fee at check in that was not explained to us at all. The tv in our room was broken.

Partner

2/10

Poor

16 Apr 2026

Neil Charles

We booked our 10 day stay at the 4-star Mia Reef. To say we were disappointed is an understatement. A week prior to our arrival I send the hotel an email to make them aware this was our wedding anniversary as well as my wife's b-day so wanted a nice room and good experience. I never received a response. I attempted to contact the hotel via phone for three days prior to arrival to confirm our reservation, unable to get anyone to answer. I went through their call center they were eventually able to connect us with the hotel. I relayed the same info as my email. He assured me we would be pleased. On arrival we were given a substandard room (2 star at best). the shower head was hanging out of the ceiling and the shower leaked water out of it. In addition, there was no hot water. I tried to call the front desk however the phone did not work. After walking to the front desk and expressing my concerns I was assured everything would be looked after. Nobody ever attended our room. After more attempts to have the issues rectified (2 days trying) with no success we paid an additional $xxxx on top of the $xx,xxxwe spend for the 10 day vacation to upgrade to a villa. The villa was also in need of repair and the A/C unit leaked water badly on to the floor. We tried to speak the with Mgr. however she managed to avoid us for 5 days. We were told, she was only visiting/not in today/took the day off etc. Made a 9 am appointment and she failed to show

Partner

6/10

Pleasant

12 Apr 2026

Madina

While the location is absolutely beautiful and the resort has great potential, there are several areas that require significant improvement.

Communication from the concierge team could be more proactive and responsive, especially when addressing ongoing issues during a guest’s stay. The property itself is in need of updates and renovations. The pool, for example, was noticeably dirty with an unpleasant odor, and the wooden seating within the pool is deteriorating and chipping, which poses both a comfort and safety concern.

During our stay, the water service was shut off 4 out of 5 days, which created major inconvenience. Additionally, our bathroom was not functioning properly and would not flush, leaving us in unsanitary conditions for several days. The lack of warm water further added to the discomfort.

While the service at the restaurants and bars was excellent and truly appreciated, the beach area was often left unmaintained, with seaweed accumulating and not being cleared until guests began cleaning it themselves.

I would strongly recommend that management implement routine walkthroughs of all common areas to ensure cleanliness, maintenance, and overall guest satisfaction.

This property is in a stunning location and has so much potential. I would love to return in the future once improvements have been made.

Family_with_children

8/10

Excellent

09 Apr 2026

Raquel Vazquez

Very nice hotel. Staff was friendly. The restaurants were also very good. Only downside was

6/10

Pleasant

06 Apr 2026

Kay

Location is amazing for snorkeling and swimming. The staff is super nice and helpful. The only reason I would not come back to this particular resort is the food and restaurant situation. The make you make a 24hr reservation to all their restaurants, but only 1 is included in the all inclusive. The food is not good. Very Americanized. Which might be good for some people, but not for us. And they will try to sell you a timeshare/membership to their hotels.

Partner

4/10

Poor

05 Apr 2026

Kenneth

* 20 minute cab ride, 20 minute ferry ride and 20 minute walk gets you there

* turquoise waters look wonderful

* beaches and snorkeling areas are crowded; day passes sold to property and ocean view is completely blocked with boats parked just outside the property buoys - either to access the public beaches across from the hotel or to access the hotel waters for paid snorkel excursions

* no hot or even lukewarm water; signs everywhere asking you not to flush toilet paper in toilets?

* staff friendly

* food quality is good, variety is not

* Italian restaurant is pay only - unless you are a \"member\"; members can also access it for breakfast

* seafood bar/grill on main beach always full - accessible for those paying for a day pass paying cash

* a lot of small children

* rooms are dated and not in good shape, mattresses old and I slept in a depression each night

* all waterfront beds reserved for \"members only\"

* Buying your vacation package through Expedia - you receive a different coloured bracelet than those buying directly through Mia Reef - you are prioritized and treated as such

* Room mini bar not restocked with beer unless you tip the beverage person who is not the maid

* 8-10 free bicycles available to guests to tour island from 10am - 5pm; when we tried to use them, they were all broken (spokes, chains, seats, you name it) except for 1; employee told us that the bikes were not made to be in this type of environment and have had to be fixed for some time

Family

2/10

Poor

04 Apr 2026

Yuki

We cannot use shower
also, they wouldn't change my room.

Family_with_children

10/10

Exceptional

03 Apr 2026

Jessica

The beach was AMAZING. We saw so many cool fish just by doing beach snorkeling. I honestly think this resort has the best beach on the island. The food was really good too.

Partner

8/10

Excellent

02 Apr 2026

Paul

Staff was overall very good and attentive to our needs and plenty of staff too. Hotel shower was very dirty which we brought to the attention of mgmt and they offered a deep cleaning that didn't make a huge difference. They also offered us a complimentary meal at their very nice Italian restaurant which did have very good food. While we could tell they maintain the property certain things looked kind of run down especially the wooden lounge chairs in the pool which should just be taken out and replaced. Food and drink quality was generally pretty high and abundant. Would be helpful to have stronger wifi throughout the property and a small business center for calls or printer hook up, etc.

Family_with_children

6/10

Pleasant

01 Apr 2026

Shade

The beach, staff and food were great. I did not appreciate having to tell the time share staff \"NO THANK YOU\" multiple times a day in regard to their membership.

Friends

8/10

Excellent

01 Apr 2026

LOURDES

Necesita mantenimiento todo el hotel y sus habitaciones.

Self

8/10

Excellent

31 Mar 2026

Ruth Lavonne

Yes

Family

10/10

Exceptional

29 Mar 2026

Kelly

The views are unbelievable, water is crystal clear, and our snorkel guide picked us up at the pier on the property. We enjoyed that the majority of guests were not from the US while we were there. Every staff member was attentive and kind, and a few took the time to get to know us. We were surrounded by Spanish speakers and locals. It was wonderful!

Family

8/10

Excellent

29 Mar 2026

Diana

This is my third time at this resort. I visited in 2017, attended a wedding in 2019 and now this. From 2017 to now it is very different, and has a more relaxed/chill vibe. If you’re looking to party, this isn’t the place for you. R&R is what you’ll get here.

I booked a queen size bed in a basic room with partial ocean view. Upon check in, there was no partial ocean view, just a roof and walls and it was definitely a full size bed - I even measured with the iPhone app. When i brought this to the front desk I was told there was nothing available but I could upgrade for $65/night. Expedia called but due to management being off on a Sunday there wasn’t anything they could do. The bed also creaked and squeaked pretty loudly so after showing a video of this my room was switched and I somehow got a queen bed. Still no ocean view though. This was the only real hiccup of the trip.

Obviously, the beach view and ocean water is a 10/10! Beautiful, picturesque scenery where you can relax and get a tan. Staff is very friendly and always available to help.

The food is nothing over the top, but it gets the job done and they do a good job of switching menu items up throughout the day. During the lunch hour if you’re not feeling the buffet they offer burgers, hot dogs and fries. The Mexican restaurant was delicious - get the birria quesadilla! There’s also an Italian restaurant for an additional fee.

All in all this resort is the place for R&R and beautiful beach views. I would return.

8/10

Excellent

29 Mar 2026

Evie

Definitely get the ocean view balcony rooms best part of our trip!

Friends

6/10

Pleasant

27 Mar 2026

Layla

My husband and I decided to upgrade to a deluxe villa so we could wake up each day to the beautiful ocean view. The room was tiny, shower head needed to be replaced, the mirror in the bathroom had no finish in the corners and looked rusty. TV would not work unless you connected to WiFi which wasn’t possible anywhere except the main bar. Only able to get low level alcohol and only Modelo beer available at the bar. We loved the ocean view along with the amazing sunrises and sunsets.

Family

8/10

Excellent

26 Mar 2026

RIA

Small quiet resort, not the place for party people. Amazing place to snorkel with beautiful clear water and sandy bottom.
This was my third visit to the resort and probably my last. The management team was not friendly or helpful like they used to be and some of the staff made my family feel like we were an inconvenience when making basic requests. We are polite and tip well, so I’m not sure what brought on the change… time to explore some new options.

Family_with_children

10/10

Exceptional

24 Mar 2026

Daniel Mesa

The room was clean, but outdated. Staff is definitively the best asset the hotel has.

Partner

8/10

Excellent

24 Mar 2026

Penelope

Good food, great staff, rooms are small but bed very comfortable. Bathroom extremely small. Husband about knocked himself out a couple times hitting head on towel rack. Reserved a two bed but only got one. View was obstructed by top of front side of building. This was suppose to be a Deluxe double room. Location and property was very good and loved the beach. For some reason last day we were there did not get waited on one time on the beach for drinks. Maybe short staffed. Idk. But overall I would stay there again but maybe a different type of room.

Partner

6/10

Pleasant

22 Mar 2026

Janine Laura

Have been four times. Still an unbeatable location but the beach had seaweed, the service was poor and the food was bad!!!!!

Friends

2/10

Poor

21 Mar 2026

george

big disappointment . years ago , my wife and i stayed here on our honeymoon, it was great the town was great . we had a deluxe suite ocean front villa it had a bed room area with seperate sitting area and kitchenette and an ocean front balcony, fabulous place to stay.
this time however i book a deluxe suite ocean front villa . there was nothing deluxe or suite about it. i have had better rooms at the motel 6. it was a bed in a room and one small tabe with a coffe maker on it and a mini fridge on the floor.thats it. nothing to put your luggage on nowhere to sit . not a single chair. not even a do not disturb sign . nothing . i go and complian that i was given the wrong room, they said that is the room you ordered through expedia and they are not at fault or affiliated with them . the wrist bands they give you says expida.com right next to mia reef .i said can i get a different room? no we are all booked. how about a chair and a luggage rack and how about a do not disturb sign . i got the luggage rack . i made my own do not disturb sign and never got a chair . they did try to bribe me with a free dinner to not leave a bad review i said no and did not sign the waiver. they gave me the dinner anyway and asked what else i would want in leu of the room i was supposed to have i said money? that was a no so i said get me a cab to the ferry on checkout day . they said ok to that . so on check out day we get to the ferry and the cab driver demands payment. they stiffed me.

Partner

6/10

Pleasant

21 Mar 2026

Joshua

We loved the location with the shallow lagoon. We booked 2 ocean front villas with 2 queen beds in each, we got 2 rooms with a king bed and a roll-away bed in each room, they said they would switch us when they became available and it never happened. Other guests we talk to had the same problem. We only had towels for 2 in the room that we had 3 people in, it took 2 trips to the lobby to get enough towels. The phone in one room didn't work and was never fixed for our entire stay.
If hot water is a must, this isn't a place to stay. I had 2 showers in 6 days that had warmer water, other than that there was no difference between full hot and cold. And the water pressure was low, and during the overnight the water was SHUT OFF TOTALLY, COULDN'T EVEN FLUSH THE TOILET TIL MORNING. That's not good if someone is feeling sick, and we had that luck.
We made the best of it because it didn't seem like there were options, the front desk was nice but didn't seem to fix issues. I tried reaching out to Hotels.com and good luck with that, I needed a live person to help, after a couple hours I gave up with the online help.
The property could be great, but needs attention.
We did the all inclusive package and the food and drinks were average for others I have stayed at, but it is a smaller property and the dinner options were the buffet and one restaurant that you needed reservations for. There was a place for lunch that was a highlight for lunch with some great shrimp tacos..

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Patrick

Food: 1 star
Service: 5 star
View and snorkeling experience: 5 star

Depending on your expectations. The rooms are lame but the view and experience in the ocean and being able to walk in a huge area in the beautiful waters and also snorkel is worth it.

Family_with_children

10/10

Exceptional

20 Mar 2026

jeffrey

I’ve been coming to this resort for 20 years. Absolutely love it. The staff is beyond amazing. I do wish the dinner buffet was a bit upgraded. But I will be back!!!!

Self

6/10

Pleasant

20 Mar 2026

Stacey

We have been visiting Mia for over 10 years, have always loved it. Hadn’t been there for 4 years and just returned home a few days ago. Amenities that used to be available to everyone, are now only available to “members”. We also had so many issues with Mia and Cancun in general, that we may never return.

Partner

4/10

Poor

19 Mar 2026

Jimmy

Very outdated. Best location on the island but they have let this place go. Hopefully they invest in it soon. Food was terrible.

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Carrie

Beach is incredible, ocean views are amazing and being within walking distance to Hidalgo Street was super cool. Rating it a three because of that. Spa was also pretty great. All three of us had a nice massage.

Otherwise resort is terrible. It is run down and desperately needs updating. Beds are terrible, my husband and I kept rolling to middle because the mattress was sunken in the center. Scratchy sheets. The food is the WORST we have ever had at an all inclusive. Nothing was edible except toast. Being able to walk to Hidalgo and get amazing food was the only thing that saved that but we paid for all inclusive to not spend extra money on food. Truly the worst food. Wouldn’t go back because of that.

Family_with_children

10/10

Exceptional

18 Mar 2026

Keionte

Kevin & Victor Deserve the 5 Star 🌟. THEY WENT OVER AN BEYOND
THANK YOU

10/10

Exceptional

17 Mar 2026

Claudia

I recommend it . Is amazing relax , beautiful. Family ambience x calm water for kids . Yo can drink all u want and food is delicious

Family

8/10

Excellent

17 Mar 2026

CYNTHIA ANN

Location was perfect, staff was all very friendly and helpful. Drinks were good. Wasn't a fan of the food but I am a picky eater. If you're looking for quiet relaxation it's perfect. If you want a rowdy party vibe, probably not the place for you

Family

10/10

Exceptional

16 Mar 2026

Joseph

First off I'd like to say we love this place and have been many times. This time was mixed reviews for us. First and foremost is the staff, 100% the best people work at the Mia. JC has to be the best waiter on the island, but many others need a special mention, the entertainment staff is very friendly and awesome:
Saul, David, Geo, Kimberly, Naomi and Janny!!!! Jerry and Kimberly in the buffet, everyone at the blue moon lounge. I can honestly say it's the staff that keep us coming back. We had considered membership several times but with the cost of airfare from Canada, it just isn't in the cards right now. The biggest issue we have is the lack of upgrading to the rooms, the beds especially, the staff goes a long way to keep you happy, but it's not great when you have no choice but to sleep on mattresses that need to be replaced. The wooden stairs entering the ocean are covered in slippery seaweed and algae and half covered in astro turf, there are many broken lounge chairs... things that seem very easy to fix that would make this place a 10 out of 10. The maintenance staff are great and work so hard fixing so many things, it seems that money just isn't being spent to upkeep the basic things that would keep this place it peak condition. We generally love the beach here also, but this season there was quite a bit of the brown sargasm seaweed so the things you let go because of how great the staff are and how beautiful the beach is, you notice a bit more. We will return.

Friends

6/10

Pleasant

15 Mar 2026

Yadeisi

Necesita demasiada remodelación

4/10

Poor

15 Mar 2026

TROY

Toilets didn’t work. No hot water. Ants in our first room, we had to be moved to another. I could go on and on but that’s enough. Not good.

Partner

10/10

Exceptional

14 Mar 2026

Angela

Ocean view villas were great. Food was

10/10

Exceptional

14 Mar 2026

Melanie

The Mia reef was an absolute positive experience. The staff were so nice and wonderful and accommodating rooms were pretty good for being an older hotel. The water is what you go for and it does not disappoint. Small buffet, but food was delicious. We definitely will be going back again.

10/10

Exceptional

12 Mar 2026

Cristian

Its the best beach Ive ever been!! Hotel location is amazing just beed to keep the updates/ repair on track faster…

Family_with_children

10/10

Exceptional

12 Mar 2026

Jose Antonio

The room was nice and the view was beautiful, I doubt there is a room with bad view. The food and drinks were alright, but my favorite was the sea food restaurant. We were lucky we only had algae in the sea 1 day out of 4. It was very close to a shopping and restaurant center which was fun to explore at night.

Partner

8/10

Excellent

10 Mar 2026

Jesse

Rooms were clean. Place in general needs a little updating. Overall was very nice. Food was good. Staff is amazing. Luis at the bar is very friendly and does an excellent job. JC is awesome as always as the beach waiter. Will be back again

Family

10/10

Exceptional

10 Mar 2026

Krista

Staff was amazing, rooms were clean and cleaned every day. The ocean view we had was spectacular! Can't wait until our next visit!

Friends

8/10

Excellent

09 Mar 2026

RICHARD

yes and we were Ocean front

Friends

8/10

Excellent

09 Mar 2026

Robin

We rented this place mainly for the beach. It is by far the best on the island, incredible is the only word to describe it! Good snorkelling a few steps into the water & shallow so you can float & chill for hours in crystal clear water.
The rooms are run down but very clean daily. Our air conditioner didn’t work & they moved rooms for us.
We were disappointed on our arrival bc the pictures on the website & Expedia are not what we got. All the pics have incredible full ocean views & ours was on the 4th floor so had a partial ocean view that you couldn’t see from the deck sitting. They moved us to the other side of the hotel as all the back ones have full ocean views & are beautiful as on Expedia.
It would be nice to put full or partial ocean view as this would be more accurate. The staff were helpful in accomodating this 2 days later when a room was ready.
Great showers! Beds are reasonably comfortable.
Food was subpar. Good breakfast buffet & the Mexican restaurant was a 5/10. The grill was less than 5. The ceviche bar open all day was delicious. We ate fish, shrimp & octopus tacos every day!
Staff are all incredible. Tip well, they deserve it!! They work hard!!
Lots of loungers & we never had a problem getting some anytime of the day! You ask staff for an umbrella & they set it up where you want it.
The most annoying thing the first few days was the staff trying to sell memberships to the resort. They are very pushy & follow you around. We were firm & they laid off.

Partner

6/10

Pleasant

08 Mar 2026

Duane

Staff was very friendly and attentive. Property kind of run down. Strong sewer smell outside the villa rooms. Hot water in the room only around 75% of time. Food was average at best.

Partner

4/10

Poor

06 Mar 2026

PATRICE MARIE

The beach and views were 10/10. The hotel, villas, service and food were below par. I wouldn't go back. Moldy curtains, broken locks, shabby room conditions and unless you're a member the beach service is practically non existant. Front desk staff were not helpful. No running water or ability to flush toilet between 12am and 6am for our entire 2 week stay, and staff never answered us or got back to us even though we inquired about it 3 times. The buffet staff were great, food not so much. Just a complete letdown for the amount of money spent.

10/10

Exceptional

05 Mar 2026

syreeta

Incredible location! The beach and scenery was absolutely breathtaking and the view from my room was spectacular. The rooms are a little tired and worn, but you don’t spend a lot of time in them anyway. staff were so kind and attentive food and drinks were fantastic. We will definitely be back.

10/10

Exceptional

05 Mar 2026

Kimberly

this place is beautiful. wonderful, wonderful staff. but the view.... unbelievable.

Family

10/10

Exceptional

02 Mar 2026

Jamie Anne

The staff was a very friendly. The food selection and quality was excellent. The beach was the best! Our room was good, the view was great, a bit dated but didn’t bother me.

Friends

10/10

Exceptional

28 Feb 2026

Isaac

Staff is amazing. Hotel location is awesome. Food is great and varied. Best hotel in Isla Mujeres

Family

10/10

Exceptional

27 Feb 2026

Jody

Staff was very friendly and happy m, rooms were clean with great views, goo was amazing. Highly recommend

Partner

6/10

Pleasant

26 Feb 2026

Ricky

TV quit working and the hot water was Luke warm at best. The staff was very friendly

10/10

Exceptional

25 Feb 2026

William

Amazing staff, and one of the best beaches

Partner

8/10

Excellent

23 Feb 2026

Susan Margaret

Room was clean, staff was fabulous, and the other guests were lots of fun. Because it is a small resort, it was easy to make new friends. Highly recommend the cevicheria bar. Fantastic food! The Mexican restaurant was good too. Order the taco trio. Storage in the rooms is an issue. Beds and the linens are great. And I’m fussy!

10/10

Exceptional

22 Feb 2026

LINDA JOLAEN

Mia Reef is Muy Bueno!!!
The rooms are clean, comfortable, and have beautiful views! The staff go above and beyond to make sure you are taken care of! A special shout to JC, Efran, Jonathan, and all of the hard-working Beach waiters!

8/10

Excellent

22 Feb 2026

Jennifer Lucille

Rooms were clean. JC took the best care of us on the beach. A little more variety of food would have made the trip even better. The Mexican restaurant is lacking salsa and a bigger variety of Mexican cuisine.

Family

2/10

Poor

21 Feb 2026

Jennifer

Staff support was lacking. We didnt have water for 3 hours one night after a long day at the beach. There was never any hot water to shower in. Alcohol was terrible. Food was ok.

Family_with_children

8/10

Excellent

21 Feb 2026

Michele

Great location, wonderful beaches, food good, staff kind, some areas need to be cleaned up. Ultimatly would consider coming again. Better than any stay in Cancun.

Michele & Larry

Friends

6/10

Pleasant

20 Feb 2026

Katie

Bed was very comfy. Most of the staff was great some were not so good! Food was not anything over the top. Needs some work.. felt like we were being watched the entire time. (Not in a good way)

Friends

10/10

Exceptional

19 Feb 2026

Ernest Joseph

For being the oldest resort and surviving 2 major hurricanes Mia Reef is still a beautiful and well maintained resort. I’ve read reviews that complained about the rooms being out of date, the room was beautiful and clean and we weren’t there for the room. If I had a complaint about the room it would be the bed, small for a queen and rather hard, but we slept so….Couldn’t even tell you if the tv worked lol. We came for the atmosphere and the beach and the ocean and those did not disappoint. The staff was always friendly and welcoming and helpful. We ate at the buffet for several meals and the food was always good, maybe not always “Hot” but never cold ! We have already decided that we will go back and probably try out the villas next time, but we will definitely be going back.

8/10

Excellent

18 Feb 2026

Cassandra Dee

Staff was great!

8/10

Excellent

17 Feb 2026

KENDRA K

Room was clean, beach views are amazing, food was good, close to shopping.

Partner

10/10

Exceptional

17 Feb 2026

Jacqueline

Everyone is so nice! We did get the 2nd to worst view, but the staff and everything else is so amazing I won’t doc a star for that. I would just make sure to ask to not have rooms, 4017 or 3017. We have stayed here before and know the villas are the best, they were just booked already at the time.

Partner

2/10

Poor

17 Feb 2026

Christopher

Disgusting. Mold and mildew everywhere. Staff gave conflicting information from one day to the next. Beach chairs were gross and about 30 years old. No hygiene anywhere. Everything felt dirty from the glassware, plates, tabletops, towels, etc. would never recommend this place. Wish we had just checked out on day one.

Partner

10/10

Exceptional

17 Feb 2026

lisa

The stay was amazing! The staff were all very friendly and worked non stop at keeping everything very clean. We would absolutely stay there again!

Family

10/10

Exceptional

16 Feb 2026

Jacqueline S

All staff we encountered were fabulous. We especially loved our ocean villa, with a balcony overlooking the rocky shoreline and beautiful, clear blue water. Julio, in the sit down restaurants, was our favorite waiter and Esther and Laura gave wonderful messages.

Leisure Family