Name: Casa Del Jaguar
Address: Zazil Ha 118 Playa Norte Isla Mujeres Q R, Isla Mujeres, MX

10/10

Exceptional

20 Jul 2026

Claire

We had the best stay. Wonderful staff that were very friendly and great to be able to use the beach-club all day!

Partner

10/10

Exceptional

19 Jul 2026

Estaphany

I had great experience staying at Jaguar Hotel. Everyone working at the hotel was amazing. From the moment you get there until you leave. The food was delicious and the view to the ocean is spectacular. I how the ocean was only a couple of steps away from your room. I would recommend this hotel for anyone who just wants to get away for a couple of days.

Friends

10/10

Exceptional

19 Jul 2026

leah marie

Very small and romantic perfect location to the beach

Partner

8/10

Excellent

17 Jul 2026

Don

The property was so unique and beautiful!! The staff at the front desk was extremely helpful with every need we had. My only complaint is that the bar played loud music in the evenings and into the night. A couple of nights it went on pretty late and was disturbing to try and sleep.

10/10

Exceptional

12 Jul 2026

April

We absolutely loved our stay at Casa del Jaguar! The location is perfect—right on beautiful Playa Norte, with easy access to everything while still feeling like a relaxing escape. The included beach club access and daybeds were such a great perk and made our beach days even better.

The staff was amazing from start to finish—so welcoming, friendly, and helpful throughout our entire stay. We also rented a golf cart directly through the hotel, and the whole process was incredibly easy and convenient.

The beach club food was delicious, and I have to give a special shoutout to the spicy watermelon margarita—it was hands down the best one I’ve ever had!

For this trip, we had planned to stay at Casa del Jaguar first and then finish our vacation at an all-inclusive resort in Cancun. But after leaving Isla Mujeres and checking into the all-inclusive, we realized just how much we missed Casa del Jaguar—so much so that we actually went back! That probably says more than anything else about how much we loved our stay.

We are already planning our next trip back in February and can’t wait to return. Casa del Jaguar has officially become one of our favorite places, and we would recommend it without hesitation! 🌴🍉🍹

Partner

10/10

Exceptional

12 Jun 2026

Sara

Absolutely loved it here and we for sure will be back.

Partner

10/10

Exceptional

08 Jun 2026

Robert

It was a really nice property. Always kept clean, very nice and helpful staff from front desk to waitstaff to cleaning staff and maintenance. Beach was beautiful with reserved beach beds for guests. We also enjoyed the food in the restaurant, especially the ceviche. We would stay there again.

Partner

10/10

Exceptional

05 Jun 2026

amy

This was a real oasis! There was such attention to detail - even the garden pathways were meticulously cured daily and lined with beautiful conch shells. Breakfast was abundant and made fresh upon order. We were provided with plenty of fresh drinking water and ice. The staff were excellent!
The beach was not exclusively private. The lounge chairs were shared with another hotel and the beach was literally “invaded” with tourist boats (43 just past the buoy). Also the music from the beach club next door was obnoxiously loud! Fortunately the pool was private so that saved the day!

Partner

8/10

Excellent

04 Jun 2026

Joshua

Good staff, the beach was great, lively area in the heart of Isla! Sure everyone can improve on little things but we had a great experience and love the low key type of hotels that are right on the beach!

Partner

10/10

Exceptional

12 May 2026

Benjamin

Clean room, furniture in good condition, and fresh clean modern shower. Mattress is firm, I slept great. We booked for the beach and free day club beds on playa norte was ideal! We would stay here again. The staff was very helpful and we booked our golf cart through the front desk for easy pick up and return. Easy walking distance to all the gourmet Resturants on hildago and breakfast spots! They dont have the bfast buffet with open bar breakfast like Aluxes.

Family

10/10

Exceptional

12 Mar 2026

Kurt

The hotel is very relaxing and the rooms are spacious. The breakfast in the morning was perfect to get you going with a view of the ocean as well. There’s even a pool that allows for some relaxation and escape from the sun. A perfect retreat, which still allows you to explore the village.

Partner

10/10

Exceptional

01 Mar 2026

Sylvia

Beautiful boutique style hotel right on Playa Norte. Clean, spacious and quiet rooms. Lovely breakfast and beach club with impeccable service, food and drinks. A wonderful home base for Island Music Fest.

Friends

10/10

Exceptional

07 Feb 2026

Aleš

Good hospitality

10/10

Exceptional

29 Dec 2025

Bruce

yes

8/10

Excellent

24 Dec 2025

Carole

The room was beautiful and very clean, the bed was super comfortable. The sheets were soft. The location is excellent. It is right on the beach and right around the corner from the main drag. The only reason I am not giving it five stars is because the water pressure in the shower was crazy. I don’t understand this fixation with a rain nozzle. It comes straight down on your head with absolutely no water pressure. You cannot get soap out of your hair there’s no pressure. Plus, it was very hard to work the hot/cold knobs and get it regulated. That is the only reason I don’t give this hotel all the stars. The staff was very friendly and very accommodating. Our last night of seven nights was a little bit annoying because they had their staff holiday party and it was incredibly noisy until 1 AM so I’m not sure I would stay there again during the week prior to Christmas. Other than that, it was a great stay and a great vacation..

Leisure Partner

10/10

Exceptional

24 Nov 2025

Adam

Great

10/10

Exceptional

14 Oct 2025

Elan

Great small boutique hotel...awesome location

6/10

Pleasant

05 Sep 2025

Mairead

Mid stay

Breakfast service slow and not cohesive
Sonny best server on sunbed area
Female staff poor forget orders ect
Bedroom didn't have two proper beds as booked
Toilets blocked frequently
Over priced
Portions big in restaurant decent food
Room's need full size mirror

Friends_and_family Friends

10/10

Exceptional

23 Aug 2025

Michelle

Casa del Jaguar was recommended by my sister in law. It was everything she said and more. Met the owner as well! Definitely will return. The food and drinks were excellent!

10/10

Exceptional

17 Aug 2025

Ross

Wonderful ZEN atmosphere

Leisure Partner

6/10

Pleasant

29 Jul 2025

Gilvin

The food it’s horrible!

Leisure Partner

10/10

Exceptional

29 Jul 2025

Chris

Let me start by saying. I’m fortunate to have traveled the Caribbean often. I’ve been to Mexico many times over the last 20+ years and Isla Mujeres several times. I’ve stayed in everything from 5 star all inclusive to some down right outdated DIY hotels.

Casa Del Jaguar didn’t miss. From the reception to departure everything was handled perfectly.

The front desk staff was friendly and very helpful through out our stay.

Sonny (spelling) our waiter on the beach every day was on top of everything. We never went thirsty or hungry and although busy, he still had time to converse and answer questions about the area.

The beach is conveniently located and beautiful.

The infinity pool is situated so that it has a great view, it’s clean and very refreshing.

One room had a minor AC issue and it was handled within minutes.

One day we had some sargasm blow in on the beach (Mexico is horrible with it right now) and they had a crew of 40ish people rake, and wheelbarrow it all away before 8:30am.

I can’t say enough about this place or the staff.

If I had one thing I would make someone aware about is that breakfast, while great food, it takes a while. If you’re laid back and in vacation mode, it’s not an issue at all. If you’re in a hurry to get somewhere, you may want to grab something on the go.

Leisure Family

10/10

Exceptional

23 Jun 2025

Elaine

The hotel is a quiet, gem located in the chaos that is Playa Norte. The hotel staff was attentive and friendly. The ocean front pool was perfect for people watching and not having to reserve beach loungers was a huge plus. We are looking forward to our next stay.

Partner

10/10

Exceptional

22 Jun 2025

Allison

Amazing property! Everything is perfect. Will absolutely return!

Leisure Partner

10/10

Exceptional

20 Jun 2025

Karen

Enjoyed beach

Leisure Family

10/10

Exceptional

17 Jun 2025

julie

Beautiful property on the best beach on Isla Mujeres. The beach this hotel is on is incredible.

Leisure Family

10/10

Exceptional

10 Jun 2025

Michelle

Beach was great! Property was small so we could always get a bed on the beach. Pool was never over crowded. Staff was friendly and polite.

Leisure Friends

10/10

Exceptional

14 May 2025

Julian

Beach is beautiful

Leisure Family

10/10

Exceptional

25 Apr 2025

GREG

Great property!

Leisure Partner

10/10

Exceptional

12 Apr 2025

Sharon

The staff here is lovely. This hotel is located on a beautiful stretch of beach on Playa Norte with soft white sand. The sea is rather shallow and very safe for swimming. The beach bar offers food and drinks that you can enjoy in the shade of your umbrella on your platform \"beach bed\". Also, the included daily breakfast was delicious. This location is also very convenient as it is walkable to the Centro area restaurants and shops. I highly recommend it!

Leisure Friends

8/10

Excellent

11 Apr 2025

Melissa

Great location, good service, and clean. Rooms was very basic.

Leisure Family

10/10

Exceptional

20 Mar 2025

Stephen

Wonderful Experience

Very nice experience. Great location on beach and near town with many restaurants. Nice breakfast included.
Staff was very friendly and attentive.

Partner

10/10

Exceptional

19 Mar 2025

Paola

Excelente hotel, muy buen servicio, comida divina y limpieza super buena!

Leisure Partner

10/10

Exceptional

13 Mar 2025

Margaret

Great location, quiet ( when the Beach Club is not playing music)

Leisure Family

10/10

Exceptional

20 Feb 2025

Cheryl

We wanted a small property, on the beach with a pool and restaurant. Casa del Jaguar was all that and more. Great and caring staff, fantastic breakfast was included. Some music noise in the afternoon if you are super sensitive to such things. Grounds were lovely, well-kept and secure. Completely enjoyed our stay.

Leisure Partner

10/10

Exceptional

01 Jan 2025

John

We spent December 30 and 31 at this property. The island was hopping, rowdy and joyous. Casa del Jaguar was a quiet, elegant oasis from the partying when we needed it. We enjoyed delicious breakfasts, quiet and restful nights of sleep and a fantastic NYE day spent on a daybed in front of the hotel with outstanding service from Gaspar. Special shout out to the receptionist (one was from Brazil and the other from Argentina) who made our check-in super easy and were very welcoming. Also, Federico, from Argentina, who I believe was the restaurant manager was always available to help us with questions and provided solutions. We were four Spanish speakers who live in Yucatan. Our trip was quick and easy in that there were no flights involved, and the ferry was always on time (and not that crowded). It was one of our best trips to Isla Mujeres, and I can't recommend Casa del Jaguar enough. The featured comfortable beds, blackout shades, large balconies, appropriate amenities, etc. Our vist there was about as perfect as it gets.

Leisure Friends

10/10

Exceptional

20 Nov 2024

Meredith

Would Definitely Return For Another Visit

I recently stayed at Casa del Jaguar Beach Hotel for four nights, and overall, it was a delightful experience.

The staff stood out the most—they were incredibly attentive and accommodating, going above and beyond to make sure our stay was comfortable. We encountered a couple of minor issues during our visit, such as malfunctioning bracelets for room access and a hair dryer that stopped working, but the staff resolved both problems quickly and efficiently.

The hotel itself was a tranquil retreat, offering a much-needed escape from the busier parts of the area. Breakfast, which was included in our stay, was delicious and fresh each morning.

The beach had a steady flow of boats bringing in snorkelers, making it lively, but the hotel’s designated sunbed area still felt relaxing. Vendors occasionally passed by, but they were respectful and never intrusive, adding a local touch to the experience without being disruptive.

The location was excellent, just an easy 10-minute walk from the ferry, and there were plenty of great restaurants and shops nearby. This made exploring the area very convenient.

I highly recommend Casa del Jaguar for anyone looking for a quiet, well-located hotel with exceptional service and relaxing amenities.

Friends_and_family Friends

10/10

Exceptional

26 Oct 2024

Din

Great place!

Great place!

2/10

Poor

19 Aug 2024

Armando

The property is old and needs renovation
But the real issue was the super loud music the hotel beach bar and those around would play the whole afternoon, impossible to relax
And not to mention all the boats coming from the mainland, all of them parking in front of the hotel laguna literally obscuring the nice panorama you would see

10/10

Exceptional

09 Aug 2024

Gabriel

Beautiful hotel, clean and quiet
That’s what I’m looking for vacations

Leisure Partner

10/10

Exceptional

30 Jul 2024

Javier

The beach front was amazing the food & drinks were great. They cleaned the rooms really good and the front desk people were really nice and helpful.

Leisure

10/10

Exceptional

23 Jul 2024

Daniel

Great stay!

10/10

Exceptional

28 Jun 2024

Elizabeth

Great place! Very clean! This place was walkable to all restaurants and shops !!

Business_and_leisure Friends

10/10

Exceptional

09 Jun 2024

Justin

El Norte

Beautiful room, very clean and in good taste. Patio was nice but weather was too hot to enjoy as it had no shade.
Service overall was good but some mediocre/inconsistent service in restaurant that provided breakfast. Great location and easy access to activities and food/drinks in town. I would book again.

Friends_and_family Family

10/10

Exceptional

11 Apr 2024

MAI

Amazing!

Partner

6/10

Pleasant

18 Feb 2024

Joey

Could use some tips on hospitality

Overall the staff was good, especially in the evening. Twice I went to the bar in the early afternoon on two different days and was ignored. Both times I sat for 10 minutes then finally gave up and left. Swimming pool is very cold, which explained why nobody was in it during our entire 7 day stay. We paid $600 a night for this hotel, and it was not all inclusive. The overall service didn't match the price, especially at check out. We were charged for 2 tiny cans of Pringles and three bottles of water. We explained that there were not two cans of Pringles in our room when we arrived. The clerk looked at us like we were idiots and charged us anyway. Additionally, when we arrived we were told that water and coffee in the room was included. We were charged for 3 bottles of water anyway. When we asked why, we were told that only the refillable glass bottle waters were included, not the cheap plastic bottles. We explained that that was not what we were told. Again, a blank stare that insuinated we were stupid or attempting to scam them. So, we were charged $29 for 2 tiny cans of Pringles and 3 cheap, plastic bottles of water. It left a really bad final impression of this very expensive hotel.

We visit Isla at least once a year, often twice. This hotel could have earned our repeat business. Unfortunately, it failed to do that.

Partner

10/10

Exceptional

14 Jan 2024

Christopher

Casa del Jaguar is a beautiful and very nice boutique hotel with very helpful staff. The location is perfect if you want to stay at Playa Norte. It’s on the beach, but also a very convenient and easily walkable few blocks to the main streets for food and shopping on the north side of the island, and actually about a 15 minute walk from the ferry terminal. The front desk was very helpful with things like renting golf carts, locating various places, and getting around the island. Be aware that the front desk does close at about 10pm each night, so you’ll have to make arrangements in advance if you arrive too late. The restaurant is nice, with friendly staff and right on the beach, and has good food. But because it’s a hotel/resort restaurant, it can be a little more expensive than other places in town. Overall, if you’re looking for a boutique beach front resort experience, then Casa del Jaguar is a great place to stay in Isla Mujeres.

Leisure Partner

6/10

Pleasant

15 Dec 2023

Raquel

Unfriendly staff!

This was a special family trip. Our flight arrived late and we were rushing to get to the hotel before 10:30pm, because that was the closing check-in time. We finally got to the hotel at 10:20pm, but NOT A SOUL was in sight, no one was at the front desk to greet up, no email was sent with any instructions or at least a phone call, NOTHING. We finally notice on the side of the counter some sheets of paper with my name, and the fobs for our room. But where was the actual room, no further instructions were provided! So there we were, wandering aimlessly at night trying to figure out where to go! We finally located our room but no one was available to support us with our heavy luggage! No one even assisted when when we left in the AM several days later!
Once inside, the room was immaculate and beautiful, the balcony was the perfect setting and we had a hammock. No complaint about the actual room, location, and access to beach front lounging. But when it comes to the service, I was beyond disappointed, I was disgusted that the staff would be so cold and unfriendly! They pride themselves in having a multilingual staff, but they sacrifice actual customers service by getting non-locals to work here. The friendliest staff were the cleaning staff.
Their prejudice and judgment of us determined their treatment and utter disregard for us and our stay, perhaps if we were white and privileged we might have received better service, which is a shame in my own country of Mexico!!!

Friends_and_family Family

10/10

Exceptional

25 Nov 2023

JOSE

Relaxing place to stay, next to the beach, great food and easy to get there.

Leisure Partner

10/10

Exceptional

04 Nov 2023

Randy

great stay!!!