Name: SLS Playa Mujeres
Address: Manzana 1 Supermanzana 3, Cancun, 77400, MX

8/10

Excellent

10 Jul 2026

Claudia Rocio

Hotel is beautiful and clean some stuff are very friendly some no so much but that’s normal
Everywhere you go. Beware and wake up really early to get a spot at the splash pad if you’re taking kids people camp out there since 8 am. Also make sure you schedule your dinner reservations as soon as you get there if not you will be stuck eating either at the Buffett or room services. Because they are the only ones that aren’t open a bit later.

10/10

Exceptional

10 Jul 2026

Anaceli

We enjoyed every moment. Loved everything about the hotel and staff. Thank you!!!

Family_with_children

10/10

Exceptional

09 Jul 2026

Nilda

Los recomiendo SLS playa mujeres fue excelente , quiero volver

Family_with_children

6/10

Pleasant

08 Jul 2026

Stephan

Hotel was clean and the staff were friendly.
I liked it but I did not love it. I wouldn’t go back.

Partner

10/10

Exceptional

08 Jul 2026

Javier

Very nice resort, great restaurants, bottler service is very good to bad the front beach area is extra cost, they push you to pay extra, I belive you pay good money for the elite class to pay extra money for services should be included in te elite class

Family

6/10

Pleasant

07 Jul 2026

Joseph George

The room was not very clean. Sliding glass door didn’t work.

Family

6/10

Pleasant

07 Jul 2026

Abraham Lozoya

I had very high expectations for this resort because of the SLS brand. Unfortunately, it did not live up to those expectations, and I would not return.

The property is beautiful, the drinks are excellent, and the food is generally above average for an all-inclusive. However, that’s where the positives end.

The biggest disappointment was the service. While a few employees were wonderful, most seemed indifferent. Many wouldn’t even acknowledge guests with a simple “hello” or “good morning,” which felt very unwelcoming.

Restaurant reservations were by far the worst I’ve experienced. During a 5day stay, we managed to get only ONE reservation at a specialty restaurant. I even called before arrival asking if reservations could be made in advance and was simply told no unless I was an Elite member. A resort shouldn’t advertise multiple restaurants if regular guests can barely access them.

Entertainment was also extremely poor. Evenings were boring, and the schedule on the website was outdated. Staff gave completely different answers about activities, including the Mexico FIFA match. We paid extra for reserved front-row seating to watch the game, only to find another group in our reserved spot. The staff offered me another seating spot, but the negative experience is there.

The family pool was uncomfortably warm, our minibar snacks were replenished only once, and overall the service lacked the luxury experience expected from the SLS.

Beautiful resort, disappointing experience.

Family_with_children

10/10

Exceptional

07 Jul 2026

Brandon

Beautiful property, excellent food, very attentive staff. 5 stars!

Partner

6/10

Pleasant

06 Jul 2026

Natalie

It's a decent resort overall if you have to include children, but it's a little aged, pretty overpriced for what you get, and can get crowded if you don't buy the Elite service for the less crowded pool access. One day, our room was restocked with water (good), but they forgot to make the beds and replace the towels which were all in a wet pile on the bathroom floor and were gross to reuse (bad) after trying to minimize the amount of environmental impact of daily washing and having no clean towels left. We also paid extra for the Elite service which comes with a \"Butler\" who was not very responsive. But the weather was wonderful and we did have a great time despite these incidents. We heard a lot of people talking about Excellence nearby, which we have also been to, and it is newer and nicer and child-free.

Family_with_children

10/10

Exceptional

06 Jul 2026

Sam Hoang

Great resort, great food, great staff. All around great experience. Plus being on the northern end of Cancun near Punta Sam / Costa Mujeres, we didn’t encounter much seaweed or sargassum.

10/10

Exceptional

06 Jul 2026

Cindy

Wonderful stay and would recommend

Family

10/10

Exceptional

05 Jul 2026

Steven

Great resort. Very clean, great service. Way too many Israelis tho. Literally saw multiple active duty IDF soldiers on holiday. Just a heads up.

Partner

6/10

Pleasant

04 Jul 2026

JENNIN

Food was good but service was horrible, our dinner reservations were late bc thats all they hay
8:30 but they sit us after 9 and were alway rushed and treated poorly
Staff seemed mad and clueless all the time. The Family pool is so small and crowded all the time but adults only is huge wich in my opinion should be the other way around or at least both the same size
Won't be coming back

Family_with_children

10/10

Exceptional

02 Jul 2026

Ryan

Beautiful resort, family friendly (great mix of kids pool and activities, and adult-only pool), excellent staff, great food and bar options. Top quality resort, beautiful white sand beach.

Partner

6/10

Pleasant

01 Jul 2026

Veer

Pros:
Great food!

CONS:

We had dust and crumbs when we checked in. The staff was slow to responding for room requests like getting the crumbs cleaned, getting towels, slippers and replenishment of the mini bar.

We had issues with the door lock and a water leak, which took away time from our vacation as the staff needed access to the room. The staff was also slow to respond to the issues and it took multiple attempts to get someone to check and resolve the issues. It took contacting the concierge team to get someone to come and check.

Our room was also double assigned one of our friends. That is security hazard.

Family_with_children

10/10

Exceptional

30 Jun 2026

Jimmy

Staff was amazing along with a pristine clean resort, you couldn't ask for more!

Family_with_children

6/10

Pleasant

29 Jun 2026

Brooklyn Allyce

This place as just okay. We stayed in an elite room which gave us butler service. Our butler, Roman, took hours to respond, gave us incorrect dinner reservation times and was overall underwhelming.

The pools were warm? Literally felt like bath water which is not what you expect in Mexico. Espically when the beaches are full of seaweed. We spent most of the time off resort due to this. Lights in the pool were all ripped out and it seemed to not have great filtration.

Drinks were good when they were made properly. Half the bartenders didn’t know how to make drinks on their menu and when they did it was made differently every time.

House keeping seemed to just pick up trash and not clean. Sand left on the floors, countertops not wiped down, etc.

Check in/check out was smooth however our flight did not leave until later in the day. They cut our bracelets and made us carry around a card for 5 hrs.

The Mexican & hibachi were great, all other food options don’t even bother.

Overall,
Would not stay here again.

Partner

10/10

Exceptional

26 Jun 2026

Gabriela

Everything was wonderful!

Family_with_children

4/10

Poor

25 Jun 2026

Ali R

There was no issue with SLS Hotel at all, services, staff,…. were great, except at the certain time of the day hotel walk paths and hotel facilities blocked by religious Jewish people and interrupting hotel resident comfort and causing conflict. I am hoping SLS management put more attention to this issue.

Family_with_children

10/10

Exceptional

24 Jun 2026

Linda

Amazing hotel

Family_with_children

8/10

Excellent

24 Jun 2026

Mariah

It was very nice it catered a little more to children than I would have liked

Family_with_children

8/10

Excellent

24 Jun 2026

Deanne

Overall i had a good trip, however the room was very rusty. We booked a two level elite room, there was rust in the hot tub and the showers also there isn’t really any where to put your luggage and not a lot of closet space which was annoying. The food was very good no complaints they had nightly entertainment. Pools was nice the beach was nice it was seed weed season tho. My 5 year old son had a blast overall enjoyed our stay but probably wouldn't go back.

Family_with_children

4/10

Poor

23 Jun 2026

Kevyn

While our stay was okay, it could have been much better. We were celebrating both our honeymoon and my birthday, so we had hoped for a more elevated experience.

Upon arriving in our room, we immediately noticed sand on the bed, making it clear the sheets had not been changed. After reporting it, a manager came to inspect the room. Unfortunately, there was no apology or acknowledgment of the issue. She simply checked the bed and stated someone would come change the sheets. We also had to request that the pillowcases be changed.

We had disappointing dining experiences as well. On two consecutive mornings at the breakfast buffet, we were seated and never greeted by a server or offered water. After the second occurrence, we spoke with a manager, who apologized and arranged for someone to assist us.

At both the steakhouse and Italian restaurant, the hostesses were dismissive when we asked about walk-in availability for two guests.

Additionally, throughout the resort, we often felt pressured to purchase extra services. When we declined, the attitude and level of service noticeably changed.

We had heard great things about SLS and arrived with high expectations. Unfortunately, our experience did not meet those expectations.

Partner

10/10

Exceptional

22 Jun 2026

Pedro

We had the most amazing time !!!! I strongly recommend this hotel. Service and food are impecable!!! And also the rooms and the hotel I. General is extremely clean and I am usually a VERY picky person about cleanliness. We are definitely going back very soon! Pedro and Alejandra are outstanding and you can tell they’re doing an excellent job with the staff. The food is delicious and you feel in Michelin star restaurant every single time. STRONG RECOMMENDATION

Family_with_children

10/10

Exceptional

18 Jun 2026

luis

Excellent

Family_with_children

10/10

Exceptional

16 Jun 2026

Maggie

Staff is amazing!

Family

8/10

Excellent

16 Jun 2026

Xenia Laree

Overall, we enjoyed our vacation and appreciated the friendly staff and beautiful pool areas. However, there were several issues that affected our experience. Our room often had an unpleasant odor, and the bathroom shower had a persistent smell, noticeable wear and tear, and leaked water during use. The refrigerator did not stay cold, and we were disappointed with the mini bar selection. In the common dining areas, particularly at breakfast, many of the chairs appeared dirty and stained. We also felt that some of the alcoholic beverages lacked the strength and quality we expected from an all-inclusive resort. While we still had a good time overall, improvements in maintenance, cleanliness, and food and beverage quality would significantly enhance the guest experience.

Partner

10/10

Exceptional

15 Jun 2026

Linda

Beautiful rooms, clean inside and outside the property, staff members extremely helpful, shows and activities are so much fun, perfect for families, also excellent for Adults, amazing food

Family_with_children

8/10

Excellent

14 Jun 2026

vivian

Good service, not a lot of entertainment (specially if u go with kids). The food is great, but be careful, we aet at the mexican restaurant (caracol) and the service was good but they didn't tell us the wine bottle was not included and we ended up paying 130 for 2 bottles of wine, just make sure u ask for what's included. We assume that they were included because the previews day at dinner if was given to us free of charge. Hospitality is good but the hotel is not well maintained. Overall is was a good experience.

Family_with_children

10/10

Exceptional

14 Jun 2026

FLORDELIS BARCENAS

It’s our family vacation with children and grandchildren . We usually go to Tulum in Bahia P because of the privacy and less Chaos.
Quintana Roo have problem with seaweeds and Tulum have worst this month and Cancun have leas. So we look for a family friendly away from the chaotic hotel strip in Cancun .
.SLS have good reviews for both family and adult friendly resort. And it was right ! From day 1 to 5 our last day customer service were excellent . The whole resort are Very clean and very sanitary . Everywhere you go you can’t see any clatter.
Fabulous amenities from kids, family and adult pools to the Restaurants. The food were fantastic ! And most of all they have Cafe bar that serves all the coffee you want , with gelato and snacks . Plus they have n excellent smoothie bar .
By the way , all restaurants have an indoor and outdoor option to dine except the one near the pool . Excellent Breakfast buffet .
Always have family activities day and night .
I also want to thank to our housekeeper Fabiola who did a fantastic job keeping our room squeaky clean all the time .
Refilling our stocks of water and other drinks in the fridge .
Before I forget , it’s my first time to have a room with espresso machine , how about that ? 😍
The bars have excellent and have premium choices of alcoholic drinks.
We highly recommended this Luxury resort for both adults and family with kiddos . A very kid friendly resort.
We surely comeback here!

Family_with_children

2/10

Poor

14 Jun 2026

mario

My stay at this hotel unfortuantely was cut short and not enjoyable as me and my wife got sick from something we ate on the 2nd night there ( union steakhouse?). I suffered from severe diarrhea and vomitting a few hours after our dinner and pepto did not help one bit. I am still suffering from diarrhea ( 6th day) but i am thankful to be feeling much better and hydrated as I was miserable up until Friday that i could still not consume much food or liquids. Overall, the hotel looked well maintained , the wonderful ladies from the kids club ( Ariana, Brenda, Fanny and Wendy) kept are little ones entertained and engaged which i truly appreciate and grateful for as I struggled to try to and enjoy our stay. The wonderful staff that cleaned the rooms was amazing and helped keep our room in tip top shape.

note to parents that are taking their children to the water park: The water slides are shut down at 5pm, however, the pool area for kids is open until 7pm so plan accordingly.

We travel to cancun every year and the one time i choose not to protect our stay, we got sick and had to waste a lot of money to get home early. Lesson learned. I recommend anyone traveling abroad to always insure their trip for emergencies.

Family_with_children

10/10

Exceptional

14 Jun 2026

Julius

Friendly and helpful staff. Check in was quick. Our room was ready very quickly.
Well maintened property, very clean. Good food, nice restaurants, the beach was great, small amount sea weed was removed daily. I like the ocean, spent most of the time on the beach, which was the best of the last few vacations. The resort is great for children. A lot of activities during the day, around the pool or in teens or children area. Evening events, dancing. Felt really focused on children. But at the same time it felt comfortable and quiet for adults. Monkey bar, cigar lounge, ice cream, coffee, health drinks, fast food at the pool area and on the beach. Very good resort. Highly recommend.

Family_with_children

6/10

Pleasant

11 Jun 2026

Angelina

The rooms were nice, clean, and spacious. We only had the chance to try one restaurant, Caracol, and the food there was very good.

Unfortunately, we did not enjoy the buffet very much. The dining area was quite small, very hot, and there were often long lines. There was also a strong sulfur smell around the property, possibly due to the seaweed.

We travel to Mexico frequently, and compared to other resorts, the food was not one of the highlights of this hotel. The beach area is rather small, and the music around the pool was extremely loud. However, it was still a nice place to relax on the beach. The water was much darker than at other resorts we have visited.

The resort also felt somewhat crowded and compact. We did not like the restaurant reservation system since it is not available through the app. This makes it difficult to get reservations, especially if you are staying for only a short time.

On a positive note, the evening shows were very good and entertaining, and the staff was friendly and helpful throughout our stay.

10/10

Exceptional

08 Jun 2026

Fabian Antonio

Food was excellent! Room was very well kept. Helpful concierge!

Partner

2/10

Poor

07 Jun 2026

OLUWAFEMI

The beach stinks, the building is overlooking a Marina which sticks so bad we could not sit out on the balcony. You can also smell it from the pool. Staff service was inconsistent, some were helpful some were rude. Spa and other similar services were double cost compared to other comparable resorts. The only plus is that the food was very good

Family_with_children

6/10

Pleasant

06 Jun 2026

Olena

The resort was fantastic, and the food was excellent. However, our biggest disappointment was the room service. I’m not sure if our room was assigned to a new, inexperienced staff member, but they missed daily service twice. They never replaced the coffee capsules or snacks, and they never did a thorough cleaning including sinks. We won’t be returning to the resort only because of a bad room service.

Family_with_children

6/10

Pleasant

06 Jun 2026

Lena

Booked a swim out room through Expedia but received a message from the hotel 1 hour before our flight departure and was told that the swim out room we reserved would not be available. Definitely bummed that we were notified just 1 hour before flying to Cancun. We arrived at the property and we were given another room in the elite area. The rooms are nice, beds are comfortable, linens and towels are good quality.

Family_with_children

10/10

Exceptional

05 Jun 2026

Roderick

Family friendly

Family_with_children

10/10

Exceptional

03 Jun 2026

Nycil

It was a really good property

8/10

Excellent

30 May 2026

Adekunle

The facility was fantastic. The staff were very available and accommodating.

Partner

10/10

Exceptional

28 May 2026

Tiesha

It’s definitely a family resort , staff 10/10, food 10/10, birthday accommodations 10/10

The only issues I have is they need more entertain for the adults and the bar needs to be open until 1am not 11pm. Also the website mentioned 18 restaurants which I did not see.

Otherwise I give the resort 9/10.

Self

10/10

Exceptional

28 May 2026

Princess Joy

Excellent food, beach front, great amenities, can be more attentive to cleaning the pool. Thanks

Family_with_children

10/10

Exceptional

26 May 2026

Eduardo

We went from may 19-25 the property was fantastic a lot restaurants and different options for lunch one thing I will recommend book your restaurants once you get to the hotel because other wise you will have to eat were the they have availability all restaurants are really good we tried Union,Lotus,Caracol and Filia the Italian and try to book early 6-7 so you see the night time entertainment beach is decent but really close to the beautiful waters of Playa Mujeres our stay was really good very safe place the resort for me is 100 % recommended and I will go back in the future thanks for your amazing work to SLS team in keeping your guests happy

Family_with_children

10/10

Exceptional

24 May 2026

Esther

family gathering for wedding

Self

10/10

Exceptional

23 May 2026

Kyla

The food at this all inclusive is off the walls!!! Totally exceeds the typical all inclusive food I’ve experienced. The beach was well maintained. The room was absolutely gorgeous and room service was on point! Bartenders at Twiggy’s were very nice and always served up tasty drinks, including the best piña colada i’ve ever had! Only thing is I wish there was more poolside seating as we had to loop around our last two days to find a spot, and I wish there was like live music and dancing daily in the lobby or open area downstairs at night.

Partner

10/10

Exceptional

23 May 2026

BIANCA

I’m usually not a huge fan of all-inclusive resorts, but SLS Playa Mujeres completely changed my mind. This is a true 5-star experience and I’d happily return again soon.

From arrival, the service stood out. Roberto, Mario, and the bellhop team welcomed us with cold towels after our taxi ride, which immediately set the tone. The lobby is stunning — spacious, modern, and beautifully designed — and check-in was quick and seamless. We stayed in Tower 1 with an amazing ocean view. The rooms are gorgeous with a clean, modern aesthetic, a huge bathroom, great storage, and a bed perfectly positioned to enjoy the view.

The resort grounds are beautiful and incredibly photo-worthy. The beach was fantastic with plenty of loungers and excellent beach service. Huge thanks to Leo and the beach crew for keeping us fed and hydrated all day!

The food exceeded expectations across the board. Breakfast service from Giovanna and Jonathan was always warm and welcoming, and lunches at Cleo and Twiggy were consistently fresh and beautifully presented. Karen and Berni were so attentive and kind.

Dinner was equally impressive at Fi’lia, Caracol, Union, Cleo, and Lotus. Special thanks to Fatima, Ricardo, Lin, and Arturo for making every evening memorable.

And finally, Sole Bar became our favorite spot thanks to Justin and Laynez, who made incredible custom cocktails for us throughout the trip.

Already looking forward to returning!

Family

10/10

Exceptional

23 May 2026

LUIS

Great spot to visit in family

Family_with_children

10/10

Exceptional

22 May 2026

ISRAEL

Great food quality !

Partner

8/10

Excellent

22 May 2026

Omar

Overall, it was good experience

Partner

4/10

Poor

19 May 2026

Harith

Service is super slow…

Family_with_children

10/10

Exceptional

19 May 2026

Paul

Everything about SLS was high class, service, food, entertainment, beach nothing to complain or really compare it to my new standard

Partner

10/10

Exceptional

18 May 2026

jessica

Very good

Family

10/10

Exceptional

18 May 2026

John

My partner and I have been here twice: Once with family, and the second as a couples trip. Both times were great experiences! The staff were so kind/friendly throughout our stays. The food at both the buffet and restaurants is very good, definitely above the norm/average of most all inclusives. Special shout out to our SLS Elite butler, Angel, made our 2nd stay even better than our first: Attentive and professional; when I had an issue with reservations, he made sure to come personally to rectify. Thank you again Angel, and thank you again SLS staff for an amazing weekend!

Partner

10/10

Exceptional

17 May 2026

Ribi

Lived the kosher options but the hotel has to be more helpful regarding the kosher menu

Friends

10/10

Exceptional

16 May 2026

Chenyang

Great food. Butler was excellent. Loud by the adult pool.

Family_with_children

10/10

Exceptional

15 May 2026

Angela

The SLS Playa Mujeres is a stunning, new resort with beautiful rooms and consistently friendly staff. A major highlight is the ability to order food and snacks directly to the pool, eliminating the need to wait in lines. Free room service is incredibly convenient, especially for \"nap-trapped\" parents or late-night cravings. The concierge service was excellent, always promptly delivering requests (tip: ask for robes and slippers!). The food quality is consistently good, easily an 8/10, and the beach boasts clean, soft sand. The resort's smaller size is a big plus; it's easily navigable with pools, the beach, and restaurants all conveniently located close to one another. The kids pool are is great for babies and small children alike.

Small con: no swim up bar in main pool

However, the resort's handling of dinner reservations was a significant drawback. A la carte restaurants require reservations (there's no dinner buffet), and the system is severely disorganized. Immediate booking upon arrival is essential due to limited availability, especially for larger groups. Despite being promised seating together, our group was frequently separated, sometimes even placed on opposite sides of the same restaurant. This was particularly frustrating at the Mexican restaurant, where visible empty tables suggested more flexible seating was possible. Even after complaining and clarifying, our group, celebrating two birthdays during our seven-day stay, was only able to sit together once.

Family_with_children

10/10

Exceptional

14 May 2026

Aurelia

Wonderful staff , food, beach was perfect

Family_with_children

10/10

Exceptional

13 May 2026

Moran

Amazing resort!

Friends

2/10

Poor

12 May 2026

zhi

I recommend that you don’t try to visit this all inclusive resort as not everything was all inclusive even for the ELITE Guests. Expedia definitely upload some false information about this resort. The dining restaurants was extremely hard to book with no options to sit down and eat if you can’t find any booking for the restaurants as the buffet is only opened for breakfast and other 3 restaurants are also only opened for lunch. So if you miss out on the booking, you have no other options to eat with your friends or family other than room services. I had a terrible experiences in this resort. Under staffed. Staffs are unhelpful. Most staffs weren’t fully trained. This resort was definitely small. I was able to walk one end to the next week within 5-10 minutes. Overall , I think this resort is definitely not worth the money.

Friends

10/10

Exceptional

12 May 2026

Yilsy

Feliz de habernos hospedado en este maravilloso hotel , lo que más me gustó la comida …

Family_with_children

10/10

Exceptional

12 May 2026

karl victor

Excellent!!!!

10/10

Exceptional

12 May 2026

Mary

.

Family_with_children

10/10

Exceptional

11 May 2026

yanisbel

We loved the hotel, super clean, food was amazing and very kid friendly yet good for adults as well.
One thing I have to say is that rooms are not too noise proof. I heard the furniture moving from upstairs rooms, in the bathroom I heard the neighbors showering,laughing flushing etc. If you’re looking for a restless room it might fall short from my experience.
But having said that everything else met my expectations specially the food and service.

Family_with_children

10/10

Exceptional

10 May 2026

Sunita

Beautiful resort. Well maintained and aesthetically pleasing. The food was excellent. We had a lovely time and would recommend this resort highly.

Family_with_children

4/10

Poor

05 May 2026

Mohamed

I recently stayed at SLS Playa Mujeres and unfortunately left very disappointed overall. For a property marketed as a five-star luxury resort, too many details were missed, and in hospitality, the small details are what separate a true luxury experience from an average one.

One of my biggest frustrations was not being informed upfront about the “elite” upgrade package option. Whether intentional or not, it created the feeling that there was always another tier you were expected to pay for in order to get the “real” experience. Even then, from what I could tell, the differences didn’t seem substantial enough to justify it.

The room details were surprisingly underwhelming. For a family of four, the snack setup consisted of a single pack of Skittles and two small packs of Chips Ahoy. That may sound minor, but those are exactly the types of thoughtful touches guests expect from a luxury resort — and they were simply absent here.

The food was mediocre at best, and nearly every dining experience felt designed to push expensive upgrades. You already pay a premium to stay at the resort, yet somehow you constantly feel nickel-and-dimed. One dinner ended up costing me $250 for a steak and another $300 for a bottle of wine. By the end of the trip, I had spent more on meal “add-ons” than the actual cost of my four-day, three-night stay. The price gouging was excessive and honestly left a bad taste in my mouth.

Another major issue was how inconvenient the concierge system was organize

Family_with_children

8/10

Excellent

26 Apr 2026

Denis

Good food

Partner

10/10

Exceptional

24 Apr 2026

Navneet

Very family friendly resort. Great for kids.

Family_with_children

10/10

Exceptional

22 Apr 2026

Alexander

Amazing

Family_with_children

10/10

Exceptional

22 Apr 2026

Reinaldo

Lo mejor fue haber decidido celebrar mi cumpleaños en este lugar junto a mi pareja.
Sin embargo, lo NO TAN BUENO es que no se brinda información clara desde el inicio: ninguno de los restaurantes especiales tenía disponibilidad ni opciones de reserva. Considero que esto debería informarse al momento de confirmar la estadía. En nuestro caso, habíamos reservado con más de dos semanas de anticipación, lo que nos habría permitido gestionar estas reservas sin inconvenientes.
Como resultado, nos vimos obligados a “celebrar” durante los tres días en los restaurantes regulares, como cualquier otro huésped, lo cual fue bastante decepcionante considerando la ocasión especial.
Quisiera destacar positivamente al joven que atendía en la playa: sumamente servicial, amable y siempre con una gran sonrisa. Asimismo, la persona encargada de la habitación fue excelente, muy atenta y eficiente en todo momento.
Entre los aspectos a mejorar, el servicio de WIFI, ya que no está disponible en todas las áreas del hotel.
Adicionalmente, contratamos el servicio de jet ski. Un bote nos trasladó al hotel contiguo, donde se realizaba la actividad. No obstante, una vez finalizado el tiempo de uso, tuvimos que esperar aproximadamente 45 minutos para que la embarcación regresara por nosotros. Durante ese tiempo, no hubo coordinación ni responsables claros, ya que el personal se limitaba a trasladar la responsabilidad entre sí, sin ofrecer una solución adecuada.

Partner

10/10

Exceptional

21 Apr 2026

Galina S.

Everything was absolutely amazing!

10/10

Exceptional

20 Apr 2026

Pravneet Singh

Great property to spend time and enjoy

6/10

Pleasant

17 Apr 2026

Sameer

The property looks nice but for a so-called 5 star resort lacks attention to details.
The pools, restaurants and food are great which give a luxurious feel but the remaining amenities are average. We had a 4 night stay and kids activities like Zipline and Rock climbing were unavailable during the entire stay which raises questions about their family friendliness. Our 6 yo soon got bored after couple of days of pools and beach. We had mentioned our kids birthday celebration on our reservation and there was absolutely no acknowledgement when we entered the room which was disappointing. They never replenished in-room snacks during the entire stay.
The rooms have a silly see through glass separating the bathroom which causes privacy issues for a family room. The wider good areas of the beach are reserved for elite guests and they sat empty. Rest of the guests were crowded in a narrow strip of the beach.
A 5 star all-inclusive family resort needs to provide better service. I'll skip this one the next time.

Family_with_children

6/10

Pleasant

13 Apr 2026

Eli

The staff have become incredibly rude and unhelpful

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Maya

All is well until the hotel decided to host Passover for about 1500 people that were coming in and started shutting down our accommodations. We ended up with three restaurants left on our last two days because they were accommodating the group coming in. They also forgot about their regular guest and were more attentive for the ones coming in, which was very disappointing.

Family_with_children

2/10

Poor

02 Apr 2026

Dajan

The stay was horrible

8/10

Excellent

31 Mar 2026

Franklin

Shower was hot on day 1 and freezing on days 2 & 3

Self

10/10

Exceptional

29 Mar 2026

Tarkan

Very modern and clean hotel

2/10

Poor

28 Mar 2026

Chara M

This was a sub par stay for me maybe because I stayed during the week. Drinks at the bar were basic - the Lotus restaurant was disgusting. The Steak house was better but still just ok. Room service options are ok.

Overall if you’ve never really been anywhere or experienced all inclusive, this is a basic start.

If you’re traveling with kids this would be ideal - the kids amenities are decent.

Self

6/10

Pleasant

28 Mar 2026

Gustavo

Pool side was not take care of but the adult side twiggy was very very nice and service was really really good the family side nit great service unlesee you order cabana

Family_with_children

8/10

Excellent

25 Mar 2026

Scott

Loved our stay at SLS. All of the staff were amazing especially the bartenders in the Monkey Bar and in the pool bar. The staff bringing drinks on the beach were amazing as well and work so hard. The sand was great, the lounge chairs were fantastic and plentiful. Not a resort where you have to get up at 6am and save spots. Also, no towel cards, amazing and please never change it. The food at Ziggys was amazing, best guacamole ever. The booked restaurants were hit and miss, the Mexican food was not great, and most of the restaurants take 2 hours to eat and the food comes warm at best. The really only complaint was the music by the adult pool. It’s never ending overly loud and no one wants techno and house music from 10am-4pm. We just want to relax by the pool and on the beach. You can’t even drown out the music with headphones. I heard so many complaints by so many people, we asked but nothing was ever done about it. It’s ok to party by the pool but no one was into the music being played. Other than that, would highly recommend, but if the music doesn’t change it would probably stop us returning to this resort it was that bad.

Family

10/10

Exceptional

24 Mar 2026

Tanaji

Its a paradise! My son, wife, and me absolutely loved it. Worth the money.

Family_with_children

10/10

Exceptional

16 Mar 2026

David

Beautiful view of beach

10/10

Exceptional

16 Mar 2026

David

Very comfortable excellent food and service.
Lovely pool and beach.

10/10

Exceptional

16 Mar 2026

Marina

Smaller resort with a great layout, easy access to all amenities. Lunch service could be slow

Family_with_children

8/10

Excellent

15 Mar 2026

Chelsea

The pool and amenities were enjoyable and staff was friendly. I had a mishap with booking of the spa and their cancellation policy but got it worked out. Overall stay 4.5/5

Family

10/10

Exceptional

12 Mar 2026

Natalia

Cozy, beautiful resort with great food.

Family_with_children

10/10

Exceptional

11 Mar 2026

Monica

Wonderful

Family_with_children

10/10

Exceptional

11 Mar 2026

Regina

Had the BEST TIME! Will be back with our kids very soon.

10/10

Exceptional

06 Mar 2026

Patricija

What a perfect hotel, high end, amazing for adults but also perfect for families, will be coming back here for sure. Also Gaspar at the pool - perfect service. Thanks for great vacation!

8/10

Excellent

05 Mar 2026

Jane

Pool was cold

8/10

Excellent

02 Mar 2026

Evangelia

Hotel is nice. I wish they had more entertainment- they do not play music by the pool so it gets a little boring. Food was good.

Family_with_children

8/10

Excellent

01 Mar 2026

Joseph Yves

Beautiful room always well cleaned
Stayed with 2 kids ages 8 and 6
While they had alot of fun we didn’t feel as though this was luxury. We had heard from ppl who were there last year that the food was amazing but we did not have the same experience. The food was acceptable. We do not usually stay in all inclusives so we have a higher standard in regards to food but it will still disappointing.
Also there was no lazy river.
The adult pool was very nice, the kids club is fun and my son enjoyed the teens club as well. Overall was a good vacation but don’t expect amazing food.

Family_with_children

10/10

Exceptional

01 Mar 2026

Marcos Jorge

In two words: Absolutely outstanding!
We were a large group (8 adults and 3 kids) and had a fantastic stay at SLS Playa Mujeres. The property is beautiful and impeccably maintained, with an elegant yet very convenient layout. Everything feels thoughtfully designed and easy to navigate.
The food deserves special recognition. We dined at five restaurants—Bungalow (thank you, Tony!), Fi’lia, Union, Cleo, and Caracol (thank you, Valentin and Fernando!). Every meal was excellent, with delicious cuisine and truly outstanding service. The breakfast buffet at Market is the best we’ve experienced at any resort—impressive variety and quality.
Other highlights include two well-equipped 24-hour gyms, a great coffee shop with pastries and poolside ice cream until 10 PM, and a separate smoothie spot. The kids’ pool is fantastic—full of fun and perfect for families. The bars are equally impressive, each with its own beautiful atmosphere and consistently excellent cocktails.
And I saved the best for last: the staff. From the Concierge Desk to the beach and pool servers, everyone goes out of their way to make your stay memorable.
A heartfelt thank you to Adriana Reygadas, Manager of Guest Services. When my son lost his phone, she personally reviewed hours of security footage, identified the transport van, contacted the company and driver, and had the phone back in our hands the next day. Her dedication went far beyond expectations.
Treat yourself and stay at SLS Playa Mujeres—you’ll love it.

Family_with_children

10/10

Exceptional

01 Mar 2026

John

Pros: Great customer service and excellent employees. Beautiful resort and it is well maintained. Great restaurants. Beautiful swim up bar. Resort did a very good job of keeping children out of adult only sections. Breakfast buffet was awesome for service and food selection/quality. Felt very secure at all times at the resort.

Cons: Very difficult to get restaurant reservations (no availability at any of the restaurants for 3 of the 7 evenings we were there). Poor internet service in room. Last two days couldn't get TV reception and room phone didn't work so couldn't contact the front desk via that method. Pool was too cold for several days of our stay so we couldn't use the beautiful swim up bar or pool. Hot tubs not hot either. No adult only table at the separately purchased beach BBQ (could purchase a separate small table for $40 USD!). Would be nice to have an adults only section at the breakfast/brunch buffet area.

Partner

10/10

Exceptional

01 Mar 2026

Christian

Staying at SLS was amazing!!

10/10

Exceptional

26 Feb 2026

Amir Hossein Kashef

wonderful Family spot and great food . The beach was also exceptional highly recommended

10/10

Exceptional

24 Feb 2026

gina

We just spent a week at this amazing hotel with our baby, toddler, and family. The hotel is very family friendly but is well set up for couples and all ages. The staff were all so kind and accommodating. I had to wash my baby bottles everyday and they delivered extra water bottles whenever I needed them. They even offered to sterilize them for me. The fitness clubs and classes were amazing. The food was outanding at all the restaurants. I’ve never had food this good at an all inclusive. Every morning you were offered a sparkling wine at the breakfast buffet. We especially liked the lunch buffet that was set up by the beach everyday if we didn’t feel like heading to one of the restaurants to do lunch. They had lots of taco options there and seating on the sand under the shade of the trees.
The beach is beautiful white soft sand and the water was crystal clear.
We also upgraded to cabanas at the family pool and had everything catered all day.
We didn’t spring for the Elite membership and don’t think we missed out on much there.
Our swim up rooms were cozy and clean. The outdoor pool from our room is not heated but we dipped our feet in and enjoyed the beautiful scenery.
We also had a massage at the Ciel Spa on the resort. This was one of the best and most relaxing massages I’ve ever had. Shout out to Liz who was my masseuse. If we hadn’t travelled with kids I would have went back to the spa for more treatments.
We hope to come back to this hotel one day. It’s a true 5 star.

Family_with_children

10/10

Exceptional

24 Feb 2026

Salim Ryan

staff was great

10/10

Exceptional

23 Feb 2026

Elliot

Gorgeous resort, friendly staff, great food

Partner

4/10

Poor

22 Feb 2026

Atabak

Their is not setting for baby stroller is pool side.
No kids urinal in not of restrooms.

All events should be till 10 pm but some of them lasted till 1030 and no reaction or even apology from staff.

Very limited room service menu

I will not repeat.
It is not kids friendly at all

Family_with_children