Majestic Mirage Costa Mujeres

Majestic Mirage Costa Mujeres - All Suite Resort

Mexico , Cancun (and vicinity)
Cancun, Carretera Libre 85 - Punta Sam Isla Blanca
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50 reviews shown

8/10

Excellent

11 Mar 2026

Todd

I enjoyed my stay

Friends

10/10

Exceptional

10 Mar 2026

Rose Marie

We recently stayed 9 nights at Majestic Mirage for our anniversary in an ocean-facing rooftop pool room, and overall we had a wonderful vacation.

The room itself was fantastic—spacious, beautiful, and very comfortable. The beds were incredibly comfortable, and the mini fridge was stocked daily, which we really appreciated. One small thing we did miss was the aromatherapy in the room, which we had when we stayed at Majestic Elegance next door previously. It was such a nice touch there.

Housekeeping was excellent. Our room was very clean every day, and Vicky (our room attendant) made sure we always had plenty of fresh towels and everything we needed. Her attention to detail was appreciated.

The staff throughout the resort were truly the highlight of our stay. A special thank you to Fili, one of the bartenders, who was super personable, friendly, and kind. He always took the time to talk with us, make great drinks and made every visit to the bar fun. José Louis, another bartender, was also fantastic and provided great service.

Our butler Ana was sweet and helpful, always checking in and making sure we were taken care of.

At the Italian restaurant for breakfast and lunch, Gasper and the lovely hostess there ( forgot her name sorry) were incredibly friendly, attentive, and eager to please. The food there was great and we looked forward to going back.

We had a great 9-night stay, and the wonderful staff, beautiful rooms, and relaxing atmosphere made for a memorable vacation.

Partner

10/10

Exceptional

09 Mar 2026

Brian

Excellent rooms, amenities and restaurants. Fun nightlife and great staff.

2/10

Poor

08 Mar 2026

Sade

The spa was amazing and our butler was equally amazing. However the buildings and rooms did not appear to be new. The walls in many places were patched up. Often i found my self questioning how it could only be a few months old

Partner

10/10

Exceptional

08 Mar 2026

Steve

Amazing new resort with so much to offer. Huge rooms, delicious restaurants, beautiful beach but most of all caring staff.

Partner

10/10

Exceptional

04 Mar 2026

ERIC

The place is spotless even all the restrooms around the hotel and they also keep all the restrooms smelling good. Good food. Having your own butler is awesome and if you can request one ask for Octavio. Only had a couple issues and one of them was kinda a big deal. We had a Bday cake set up for after dinner and it never came and my wife did remind the woman that greets you at the restaurant and to make sure she understood us my wife told her in Spanish but even then we felt like the woman just dusted us off.

10/10

Exceptional

03 Mar 2026

Cheryl Lynn

This is a wonderful resort. Food is above average for an AI. French restaurant is excellent and piano player is a lovely addition to the ambiance. Indian restaurant was excellent as well. We never had to wait too long for our meals and meats were cooked as ordered. Beach is beautiful. Staff is excellent. Grounds are clean and has lovely landscaping now. They continue to add more greenery. Shout out to Tete our butler and Luis on the beach bringing us our cocktails. Suites are large and clean. We really enjoyed our week there.

Family

10/10

Exceptional

03 Mar 2026

Kevin

Stayed Feb 21 to 26.
We have nothing but good things to say about this resort. Great staff, nice rooms, good food.
Beach and pool area was super nice as well.
Highly recommended.

Partner

10/10

Exceptional

03 Mar 2026

Mary Beth

Beautiful resort, rooms, beach and pools. The staff are all very friendly and attentive. Raul was our Butker and he did a fantastic job for us and was very quick to assist. The nightly shows were great and they had a show most nights we were there. The only room for improvement would be that there were some areas where it looks like the painting and a few other finishing touches were messy.

Family

10/10

Exceptional

28 Feb 2026

William Joseph

All aspects of our stay were excellent. The resort was beautiful and the service was superb.

Family

10/10

Exceptional

28 Feb 2026

James

We enjoyed all that the hotel had to offer! There were 2 staff members that were amazing!! Shout out to Remes and Armando!! Until next time!!!

Partner

8/10

Excellent

26 Feb 2026

DAVID

Staff, food quality. Lack enough pool area and chairs as well as slow food service.

Friends

10/10

Exceptional

26 Feb 2026

Stephanie

Beautiful stay at the Majestic Mirage. All staff were incredibly friendly, beach was stunning and food was in abundance. Derien, our butler was incredible! We didn’t ask for much but when we did, he did not let us down! Thank you

Friends

8/10

Excellent

26 Feb 2026

Elena

Overall our stay was great except for the fact that the complex is not fully completed. Fire alarms were going off intermittently as well workers were still trying to complete tile grouting and elevators in some sections were not operating.
On the positive side food and entertainment were good.

Friends

10/10

Exceptional

26 Feb 2026

Dani

We had such a great vacation super nice people especially our butler stelain who was so attentive to every details from the very beginning we spend 21 days at the majestic mirage. Waiters at every restaurants and all the hostesse were just amazing always greeting you with a smile on their face.
We will without a doubt be back to see all our new friends we made.

Partner

8/10

Excellent

22 Feb 2026

Yvon M

The room was spotless and staff very friendly
Great stay

Family

8/10

Excellent

21 Feb 2026

Denise

Staff are amazing. Go above and beyond. Levi (both) and Bladamir… at the lower bar were the best!
All the staff at the restaurant were extremely attentive. Never a bad experience! Steakhouse and French restaurants, in our opinion, are the best. Italian was just ok. Buffets were ok but we are not big fan of buffets. Only options for breakfast and lunch.
The biggest pain, is the daily hunt for beach and pool chairs. Ppl put stuff out really early and on many occasions never show up at all. Or they put stuff on chairs at the beach and the pool. This needs to be monitored. Also don’t think they have enough chairs for the volume of guests.
Great new resort!

Family

10/10

Exceptional

21 Feb 2026

Mark

Wonderful.

Friends

10/10

Exceptional

20 Feb 2026

enrique

The room was very clean & the staff was very nice. Especially our butler Derian, excellent service!!

10/10

Exceptional

20 Feb 2026

Kenneth

Great new resort with excellent staff and terrific food
and beverage options. It has a large beachfront space
and ample room around pools for crowd free beds and
loungers. All around top notch resort.

Partner

8/10

Excellent

18 Feb 2026

Shashi

Staff is polite and helpful. Food was good in all Restaurants except for steakhouse, we did not have good experience there. Rooms are spacious, some constructions is on going.. Rooms had musty odor, we were told it was from air conditioner. Beach is nice and sandy. Resort's landscape is beautiful.

Friends

8/10

Excellent

18 Feb 2026

Kwontae

Everything was great except my butler.

8/10

Excellent

16 Feb 2026

Michael David

Great Plunge Pool room

Leisure Friends

8/10

Excellent

16 Feb 2026

Anne Kathleen

Lobby was stunning, lobby and piano bars were excellent, food was great, except the Japanese advised shellfish allergy sat us and the chef advised all food made on same board would not separate it for us so we had to leave. Very disappointed first resort this has ever happened at. Butler Aaron was great. We originally had rooms 3117 and 3118 both smelled of sewage and caused headaches from the suffer and showers leaked and the swimup were unusable as the water was colder than the attic. Block 3000 is in the shade all day. Moved to building 4000 no sewage smells at all and no shower leaks and the swimup was a beautiful temperature and we enjoyed it all day everyday. They do need a dedicated server back there or build a bar back there. We would walk and get our own drinks from other bars or fill our bags of the lounge beer.
Night shows were hit or miss.
Cafe was delicious and had a lot.
Tried the sports bar once for breakfast and was told they don’t do breakfast and then tried one day for lunch and were told it would be a long time before someone could take an order for us as only one guy working the bar and had 10 people asking for shots. So that was a bust.
Tried the Italian restaurant for lunch and after 28 mins and trying to get a waiter to come to us to even just offer water we got up and left
This hotel opened too soon if I was senior management I would be mad past the lobby it was rushed and the resort looks 10+ yrs old not elegant

Leisure Friends

8/10

Excellent

14 Feb 2026

Anthony

Laura was an excellent butler! Service overall was really good, the rooms are large and spacious, the grounds are nice however

10/10

Exceptional

12 Feb 2026

Caroline

Great room, food was great, butler was very attentive. Staff went out of their way to help!

8/10

Excellent

11 Feb 2026

Parminder

Clean. Courteous staff. Mauricio the butler was attentive and helpful and helped resolve the problems we had quickly.
Food choice was good and the first come first policy in most restaurants was great.

Leisure Friends

8/10

Excellent

11 Feb 2026

Howard

Needs some tlc to clean up paint and grouting. Staff are great, all restaurants are open but again there’s some tlc needed there also. I am sure that these minor issues will be resolved in the near future.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Deannea

Everything was amazing

Family

4/10

Poor

08 Feb 2026

Rebecca Celeste Anne

We stayed two weeks at Majestic Mirage and, while the property has potential, it currently does not meet five-star expectations. First impressions were underwhelming, including long waits at check-in, limited communication, and inconsistent service standards. The most noticeable issue was workmanship — despite being marketed as new, there were paint splatters, unfinished grout, cracked tiles, uneven wooden walkways, and repeated repairs during our stay, giving the resort an unfinished feel.

Our oceanfront suite had a beautiful view but several functional issues, including a poorly graded shower that flooded the bathroom floor, inconsistent housekeeping, a musty smell, and minibar refills requiring repeated follow-up. Butler service was friendly but limited, and no replacement was provided on days off.

Dining was inconsistent: some dishes were enjoyable, but portions were small, menus were only via QR code, and basic items were difficult to obtain. Premium liquor options were limited. Beach chairs were difficult to secure even at lower occupancy, policies were inconsistently enforced, and communication around loud events impacting guests was lacking.

While the setting and some staff interactions were positive, improvements in construction quality, communication, and service consistency are needed to align with a true luxury experience.

Leisure Partner

6/10

Pleasant

06 Feb 2026

Magdleen Taher

The place was still under construction, rooms were not fully complete. we had a problem with the smell and water in the shower, bad tile job, the cabinet was falling apart, all the water went out of the shower. Once they figure things out, hopefully it will be good, however the managers still have not responded to me about the issues and it has been over a month. I have emailed, messages, still nothing. We stayed at the place with a bunch of family and friends. 19 people. Most of the rooms had a bad smell, some people switched rooms and still bad smell. They didn't offer the aromatherapy that they advertise, it wasn't available yet. Hopefully they fix the problems soon.

Leisure Family

8/10

Excellent

05 Feb 2026

Randy

The beach was spectacular but the resort was still being worked on hence lots of dust and noise. The room was lovely but the mini-bar service was haphazard at best. Italian, Japanese and Mexican restaurants were great, others were disappointing. Our Concierge Derian was very helpful and made the holiday better.

Leisure Partner

8/10

Excellent

05 Feb 2026

Elizabeth

Great food and staff.
Still putting finishing touches on the facilities.

6/10

Pleasant

04 Feb 2026

Jessica

This resort has a beautiful lobby area, lots of bars, friendly staff, great food and drinks, gorgeous beach. The grounds are very new and need time to grow.The rooms feel very slapped together, there was plaster and paint splatters all over, construction writing still on tiles, construction debris in the corners.we were here 1 week after grand opening and our room already had substantial water damage due to previous flooding in the shower. The room was very damp, and we ran the ac on high all week to try to alleviate this, but my clothes still ended up smelling musty. They need time to sort things out and train staff properly, wait times for food at the restaurants were substantial and our order was wrong quite a few times.. although they always corrected it and food was tasty;)
Check in wasn’t seamless.. but we did arrive earlier than stated check in time after flying on the red eye, so we were pretty jet lagged.They told us they’d inform us when our room was ready, and that we would have a 2 queen room as I was travelling with my mom. They sent a message on WhatsApp saying our request was accepted.When we finally got our room at 4pm it had 1 king bed.. we were so ready to sleep we just took it after being told how long it would be to switch rooms.
Entertainment crew is very new.. and seem disorganized.. it’s we quiet and pretty boring here during the day. Pool was a ghost town and very cold, weird configuration, no real main pool area. Shows at night are hit and miss.

Leisure Family

10/10

Exceptional

04 Feb 2026

Sinead

Clean room' and entire resort was immaculate. Beach and ocean were beautiful, comfortable beach beds and lots of space.
Food was all fresh and nasty
Resort lacked some excitement,;could of used some better entertainment and some more options after 11pm. Great place to relax.
Travelled with wife andb2 teen kids18 and 16, we all enjoyed the family time and relaxing time.
Would definitely go back if they can put together more entertainment and improve the after dinner vibes

Leisure Family

10/10

Exceptional

02 Feb 2026

Aleksandr

Our butler Aaron was very professional and attentive. We have been to the Majestic many times, and this is the first time our butler went above and beyond!!!

Family

8/10

Excellent

30 Jan 2026

Maria Christina

Resort is amazing and staff very friendly. However the resort is not fully operational yet, still construction workers on site and dust. Food is excellent.

Leisure Friends

2/10

Poor

29 Jan 2026

Evan Michael

I couldn’t be more disappointed in our stay. The resort was not ready to open, the construction was not done. The rooms that were done had issue after issue. We had to move rooms 3 times. Everywhere you look there is poor craftsmanship and issues. The build quality is terrible. The restaurants often experience massive delays in getting food out to you. If I had know the resort and rooms would be in such bad condition I never would have went with my family.

Leisure Family_with_children

6/10

Pleasant

29 Jan 2026

Abe abboud

Room ok
Staff and amentinies ok

10/10

Exceptional

28 Jan 2026

Amanda Elizabeth

Beautiful resort and friendly staff. Food was amazing. I highly recommend Erik or Isaac as a butler, they were amazing!

Leisure Partner

8/10

Excellent

28 Jan 2026

Alexander

Great food, great room, territory and building are poorly constructed. Works are in progress, sometimes loud.
Understaffed significantly. Not 5 stars.
Luis was our butler, fantastic: extremely helpful, great communication, very nice gentleman .
Overall I enjoyed despite of the situation.

Leisure Family

10/10

Exceptional

26 Jan 2026

Robert

Great overall experience

Leisure Family

10/10

Exceptional

26 Jan 2026

Briana

Excellent service I had a great time the resort is amazing and the people who works there was amazing too! My server from the Italian restaurant Jordi was great! I will come back soon

10/10

Exceptional

26 Jan 2026

Masoud

Clean, relaxing environment

Leisure Family

6/10

Pleasant

25 Jan 2026

Maria

I am giving them a 3 only because I feel they are having grown pains as a newly opened resort. Dinner was to long of await and not enough choices honestly. The buffets were fine. The room was clean but some things didn’t look “new”. The staff is extremely friendly and I give them a 4. Our butler was amazing and very responsive. He was with us even at check out with us to make sure we were all good! The beach was great. Love the beach huts. The shows were ok with the last day of our stay being the best as they had a great Mexican celebration with great food and entertainment. I really would like to go back and give it a second chance after being opened a while.

Leisure Family

10/10

Exceptional

25 Jan 2026

Sarah Samer

Beautiful resort with top-notch food—we tried everything and were never disappointed. The staff are amazing, hardworking, and incredibly accommodating. The resort even has a dedicated chef for dietary restrictions.

Our butler, Oscar, truly went above and beyond. He was on top of everything and surprised us throughout our stay, including special touches for our anniversary.

The nightly shows were great, and Mexican Night was AWESOME. I loved that only two restaurants required reservations—it made dinners stress-free and easy to walk in anywhere.

The beach was beautiful, the room was spacious, and we loved having two washrooms. The oceanfront swim-up had a gorgeous view and easy swim-out access. The only downside of the entire trip was that the pools were cold—otherwise, absolute perfection.

Thank you to Oscar and all the Majestic Mirage employees who made this trip truly memorable.

Leisure Friends

6/10

Pleasant

24 Jan 2026

Emilio

Still largely under construction. Food/service was good. Entertainment team was great. Our room still had construction materials inside. A/C was not consistent, wifi/phone was down for 2 days. Our Butler wasnt great, said he had 20+ rooms at once and was not very reachable. Asked for pillows, aromatherapy, & a banner for our door 4 times and it was never delivered. Lots of room for growth at the resort, Elegance next door is still our favorite

Leisure Partner

2/10

Poor

22 Jan 2026

Alice

This hotel is not ready to host for a while, things are half way open and half way done. Hotel is nothing like the pictures they posted, which is AI concept of how it’s supposed to be.

10/10

Exceptional

22 Jan 2026

Mahzad

All good

10/10

Exceptional

22 Jan 2026

Emily

We truly had a wonderful stay during our 6 days from Jan 11th-17th. We traveled with our adult children and had 2 ocean front swim out rooms. The rooms were stunning, and our oceanfront swim-out rooms did not disappoint. What stood out most was the incredible staff — everyone was warm, attentive, and welcoming. Our butler, Lalo, was absolutely amazing and made our experience extra special. The service and accommodations together made this an unforgettable stay. We also very much enjoyed the food at all of the restaurants. The last night of our stay was Mexican night in the cinco de mayo plaza. It was a very fun evening with great food, wonderful service and entertainment! The beach was beautiful and the water, warm enough to swim in. The only cons would be the lack of a central pool and the pools being too cold for this time of year. We used our patio jacuzzis quite a bit. We will definitely be returning to the Majestic Mirage. We have stayed at the Valentin, Excellence and Secrets and would rank this resort at the top of the list.

Leisure Family