Name: Ocean Allure Costa Mujeres - Adults Only - All I
Address: Sm 006, Mza 002, Lt 001, Costa Mujeres, MX

8/10

Excellent

05 Aug 2026

Martha

Very clean resort. For the 599 rooms, they only have 7 or 8 restaurants. Every thing is centered around the Privilege upgrade. Stores inside were way overpriced. A small box of Dramimine was $50 in US dollars. We had a great meal 50% of the time, otherwise not

4/10

Poor

05 Aug 2026

Adalberto

Rooms and staff were amazing, but for me to pay for a privileged package of wasn’t worth it. It took 45 minutes at the privilege restaurant for an omelette and poached eggs..The blue noon restaurant took 1 hour and 45 minutes to get dinner, we got sat down at 7:10 pm and got our dinner at 8:43 .. that’s unacceptable for a restaurant. Every place was understaffed.. if you are trying to sell time share it’s not worth it yet .. I wasn’t impressed. The upside of this resort was your buffet in the morning, I rate it an 100% lots of choices. If you have any questions feel free to call me at 832-512-7947

10/10

Exceptional

05 Aug 2026

Christian

Oceans Allure was fantastic. Rooms were great, pools were relaxing, bars had a ton of variety and great bar tenders, restaurants were fantastic with great service and friendly staff, the entertainment staff made it personable and fun. Luigi, Mario, Cristian, Alan, Elizabeth, Maria, Janet, give them all a raise and bonus. Entertainment was awesome. Other than one bad experience being given a presentation on buying a resort package, that made me seriously consider giving 4 stars instead, everything was great. I loved having a resort where I didn’t need to look to excursions to be entertained. 9 out of 10 for sure.

8/10

Excellent

04 Aug 2026

Annette

Beautiful property and great location. Great individual staff members, Bettyna, Sebastian, and Issac . Tourists have set an expectation of pay to play. They have thrown money at the staff to get what they want. Now the staff have an expectation of payment to do their jobs.

10/10

Exceptional

03 Aug 2026

Svetlana

Everything

8/10

Excellent

01 Aug 2026

Jose

Property, staff and service is excellent, the food is inconsistent. The buffet was great, but some of the restaurants aren’t good.

10/10

Exceptional

31 Jul 2026

Nancy

Such a welcoming and comfortable stay. The staff were super attentive and friendly. Great view and there is always something to do. The spa was a delight.

10/10

Exceptional

31 Jul 2026

Crystal

The food was amazing. The selection of the restaurants a varied from French to Italian. If the property is clean, the staff is extremely helpful and the beach was nice. There was some seaweed but overall it’s a very nice beach to relax in this. Property had a lazy river and a few pools so we have options to do a lot. They also have a bowling alley, which is fun. I highly recommend this property.

10/10

Exceptional

31 Jul 2026

David Phillip

The property and room were beautiful and clean. We loved that the resort was not so huge. Everything was in walking distance. The views were gorgeous!
I will say the boutique and spa were expensive. The hibachi restaurant was not good. The food was bland.
The steakhouse was okay. The steak was flavorless. The other restaurants were great. The drinks were weak.
The property needs to have, in full view, signs for absolutely no smoking, vaping and e-cigarettes on property grounds. They do have areas for smokers, which is fine. We experienced people sneaking their vaping and smoking paraphernalia. It was disrespectful to us and the others around who don’t smoke and want to relax and not smell the grossness of smoke.

10/10

Exceptional

30 Jul 2026

isaac

The hotel was beautiful, very clean, and well maintained. The staff was friendly, and overall we enjoyed our stay.

However, there were a few issues. Our room was not ready at check-in, which was disappointing after traveling. On the first night, the air conditioning in our room did not work properly, making it uncomfortable until the issue was resolved.

I also wish there had been more entertainment in the evenings. The pool bar closed at 5:00 p.m., and after that there wasn’t much to do on the property at night.

10/10

Exceptional

30 Jul 2026

Andrew Edward

We just got home from a 5 night trip to this beautiful resort! I must say that I was impressed after being a Secrets Resort person for years now.. definitely the best bang for the buck so to speak! We did not stay in a privilege status room. We book tropical view and requested a king bed and we ended up with a pool and ocean view king which was perfect! The staff was great and we got very well taken care of by Francisco at the pool each day. He was A+ awesome! The entertainment crews were great as well! We enjoyed water aerobics with Elizabeth and I’m not usually a participate! The food was as good as any I’ve had at resorts, but not over the top memorable. Drinks were never watered down and there was a great variety. The property is laid out very well and has plenty to do! If I have to list a negative, it would be that you only got 2 beers per day in your mini bar even if you ask for more.. so grab extra before you head up to get ready for dinner if you need more. 100% recommend and will be back!

6/10

Pleasant

29 Jul 2026

Milton Leonard

Where do I start. My girlfriend and I arrived at the resort and were greeted by friendly staff. We were then taken to the privilege lounge . I Was given vouchers which they do not explain what they can truly be used for or how to use. They only tell you that they can be used to buy things in the gift store. Because of the room I booked I was assigned two butlers to help us make reservations or to help with other guess services. Felipe was one of them and the other was Annie. Felipe was the best answered all or text made every reservation we asked for and when he would see us around he always greeted us and asked what he can do to help. Annie on the other hand was useless. Never seen her till the day I checked out. The grounds are under serviced there is only one person in each area to get drinks and food which can take a long time. The bars also only have one bartender. GET READY TO WAIT. On my 4th day into my stay they deactivated my and my girlfriend's bracelet which is used to get into your room. -YOUR ROOM KEY. I could not get into my room and had to walk all the way to the other side of the resort to get reactivated. Big inconvenience which they did nothing about except say sorry... This is not a 5 star resort. ITS A WANT TO BE.

Milon B .

10/10

Exceptional

28 Jul 2026

FELITA

Andrei at the front desk was so nice and helpful and truly helped make our stay wonderful. Uleles, the sommelier at the restaurants was so wonderful and helped our dining experiences at the different restaurants so great and memorable. I brought my entire family of 8 to the resort and myself makes 9 and it was an amazing trip. I purchased 5 rooms and everyone had an amazing room and time. Thank you!

10/10

Exceptional

28 Jul 2026

LaQuita Meshel

Andrei at the front desk was so nice and helpful and truly helped make our stay wonderful. Uleles, the sommelier at the restaurants was so wonderful and helped our dining experiences at the different restaurants so great and memorable. I brought my entire family of 8 to the resort and myself makes 9 and it was an amazing trip. Thank you!

10/10

Exceptional

28 Jul 2026

Melvin

Andrei at the front desk was so nice and helpful and truly helped make our stay wonderful. Uleles, the sommelier at the restaurants was so wonderful and helped our dining experiences at the different restaurants so great and memorable. I brought my entire family of 8 to the resort and myself makes 9 and it was an amazing trip. Thank you!

8/10

Excellent

28 Jul 2026

Deborah

Nice size property, with great amenities (bowling alley and gym).

10/10

Exceptional

28 Jul 2026

Jacqueline

Excellent property. Amenities & staff were superb!

10/10

Exceptional

27 Jul 2026

Edgar

Beautiful resort very fun and friendly, Andrei was very helpful.

8/10

Excellent

27 Jul 2026

Laverne

The hotel surpassed all my expectations!
The staff was welcoming and accommodating with blue band . Not all staff was like this..The room was clean, and the view of the ocean from it was splendid. The breakfast spread was also quite tasty.

10/10

Exceptional

27 Jul 2026

Rabdel

Great experience

6/10

Pleasant

25 Jul 2026

Jennifer

Grounds were beautiful, pools were clean. Entertainment staff was a lot of fun. Bettyna was incredible. Amazing energy and we LOVED her! Room was clean enough but for being a newer resort however it was disappointing to see so much mold and wear in the bathroom area. Sinks leaked and water ran out from under the vanity. Bed was horribly uncomfortable. Food was overall terrible. Only thing worth eating was the shrimp tacos at Pez Dama. Very disappointed in the lack of options for beverages. Also really disappointed the bowling alley was only open in the evenings. On the days we didn’t feel like being outside there was literally nothing to do.

10/10

Exceptional

24 Jul 2026

Tiffany

Highly recommend..there is no dinner buffet but 10/10

10/10

Exceptional

22 Jul 2026

Trevor

Good food. Great staff.

6/10

Pleasant

22 Jul 2026

Emily

The room was pretty clean, but the closets had a strange smell, so I didn’t want to keep my clothes in it.

Lots of soliciting to get us to do excursions and activities that we would have to pay extra for. They had a wine tasting that were pushing heavily for people to sign up for and it because a running joke within our group, “Have you heard about the wine tasting on Friday?” The soliciting for these things seemed to calm down after the second day.

Beach bar was fun, but there was a lot of seaweed on the beach most days, so swimming the ocean wasn’t super pleasurable, but we were there in July, so we partly expected this. Pool bar was super fun and social and the staff had lots of fun activities on the other end of the pool that didn’t take away from the chill vibes of the swim up bar.

There were lots of things to do in the evening. Bowling and sports bar were very lively and fun. One night they had a cirque de soleil type show that was fun to watch after a day of drinking.

Food was just okay- Italian restaurant was the best. If you go to the hibachi restaurant and order a premium steak that cost extra beware that they will have to thaw it out first and you will be waiting long after your actual hibachi meal to get it. This info wasn’t told to those in our party that ordered it and they had to cancel it because of how long it was taking- the manager was not happy about the cancellation and tried to charge them for it anyway.

Bettyna at the beach bar was our fav server!

10/10

Exceptional

22 Jul 2026

Tammy

Beautiful property with outstanding service, food is fresh and delicious.

8/10

Excellent

20 Jul 2026

Kayla

I loved how clean and up kept the resort was, it made our time very peaceful and relaxing. Staff was so kind and pool games were so fun. Big shout out to Maria!!!!

Only place where I would dock a point would be from the overall food offered at the resort. The food was okay to get us by for the day but nothing really stood out.
As well as overall communication with airport pick up/drop off. It was quite hard to find or pick up person/spot once getting to the airport.

8/10

Excellent

20 Jul 2026

Lauren

The rooms have seen a lot of wear and tear in the few months it has been open. Our room looked gorgeous, beds were nice, but shower did not drain properly. There were bird nests on our balconies. Also they messed up our upgrade and we had to switch rooms mid stay. They tried to make the transition as painless as possible, but it made us feel not as settled because it was such a short trip to have to change rooms.

Food was hit and miss. I understand not wanting to over season at all inclusive, but there needs to be ketchup, salt and pepper readily available. Also would have preferred a pool side buffet for lunch. Lunch took pretty long everywhere we went. Michael show was really good and silent disco was fun. Drink service got a bit congested at times and was inconsistent throughout but overall pretty solid.

Servers were all really friendly though and overall it was a great trip. I would definitely consider revisiting!

Friends

10/10

Exceptional

20 Jul 2026

Hani

Everything was fine

Family

8/10

Excellent

19 Jul 2026

Anita

We had a swim up pool worth the extra cost.
The only issue was it is hot in July and rainy season.
Vegan food is sparse and we asked the main lead for some option and she was great at helping us- Paula was great.
Also we attended the Pilates sessions and Oscar was great at helping us and ensuring our had form.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Christina

This resort was very understaffed or just poorly organized. Aside from the daily breakfast and lunch buffet, the restaurants were just horrible -- inedible in many cases. This resort uses WhatsApp to communicate with guests, which is bizarre and not okay with most other 40-plus guests or me. No one seems to know much of anything, nor do they seem to care. The resort itself is nice, so it's a shame that their staff is largely clueless, unfriendly, and uncaring. There are a few nice waiters and a handful of helpful employees, though. Overall, it's an odd resort, and we will not be returning.

Partner

8/10

Excellent

19 Jul 2026

stacy

We had an ocean front privilege master suite and it was beautiful.
It was brand new, two separate bathrooms was lovely. The food for us was just okay, some good, some not good, waits were sometimes long but hopping this has improved as they had recently just opened. The biggest issue was tryin to get a beach lounger.
On the privilege side there were only about 12 with palapas and in Feb we had to go out around 6 am to get one. The beach is beautiful in this area and the staff are all so friendly.

Friends

8/10

Excellent

19 Jul 2026

robert

Everything was perfect except for the food. It definitely needs a lot of improvement.

Family

10/10

Exceptional

18 Jul 2026

Lucia Maria

Andre at the front desk was friendly and helpful and check in and out went smoothly. The highlight of our stay was how well we were treated by all staff beginning to end. Exceptional service really made us feel welcome and taken care of during our stay. The property is beautiful and our room was clean and comfortable. Food was delicious. Our favorite place to eat was Corales. We loved the variety and friendliness of all the staff. The lazy river was one of our favorite places to relax and enjoy a good drink. Can’t wait to go back!

Family

10/10

Exceptional

17 Jul 2026

Aubrey

Excellent room, resort, food, staff, only down side was the check in was a little deceptive as they walked you right into the time share BS, but I know to avoid them next time, we had the privilege swim up pool room, and really enjoyed our stay, other than that, great vacation

Partner

10/10

Exceptional

17 Jul 2026

Blake

We had the best time! ☀️

Go to the lazy river bar and see Manuel & Jassiel! They made the trip so much fun.

The pool concierge Julio is amazing! We remembered him from when he worked at Secrets Moxche and we were so excited when we found out he worked here. He made our anniversary extra special!

Family

6/10

Pleasant

16 Jul 2026

Angela

The pools were great especially the quiet pool , the seafood restaurant was great shrimp tacos , and fried fish but only down side is only open for lunch , steak restaurant was good , fresh restaurant was ok service took a bit long must tell them not to over cook lobster. Otherwise a pleasant trip

Partner

10/10

Exceptional

15 Jul 2026

Lino

⭐⭐⭐⭐⭐

Our stay at Ocean Allure Costa Mujeres was incredible! The resort is absolutely beautiful, modern, and exceptionally clean. Everything was well maintained, from the rooms to the pools and common areas. The amenities were excellent, with great restaurants, beautiful pools, and plenty of activities to enjoy.

One of the highlights of my trip was the spa. I had a deep tissue massage with **Fani**, and it was one of the best massages I've ever had. She was professional, attentive, and incredibly skilled. I highly recommend booking with her!

I also want to recognize **Andrei Gomez**, who checked in our group of over 20 people. He made the process seamless despite the size of our group. He thoroughly explained the resort, restaurants, pools, activities, and amenities with so much passion and enthusiasm. He was patient, answered all of our questions, and multitasked effortlessly. What impressed us even more was that throughout our stay, Andrei continued to check on our group to make sure we were comfortable and had everything we needed. His genuine kindness and exceptional customer service truly made our vacation even more enjoyable.

Thank you, Andrei and Fani, for making our stay so memorable. We can't wait to come back!

Family

10/10

Exceptional

14 Jul 2026

Tamara

Everyone went above and beyond to make sure we were having a great time. The rooms are amazing and the staff is truly amazing!!the food was delicious!!

Partner

10/10

Exceptional

14 Jul 2026

Marco

Food staff n resort was amazing 👍👍

Friends

4/10

Poor

14 Jul 2026

adnan

9
Restaurants to choose from only one used seasoning on their food.

Friends

10/10

Exceptional

13 Jul 2026

Susan

Beautiful resort with an easy to learn layout! Loved the multiple pools and activities to do through out the week! Experience team is top notch! Luigi, Mario, Christian, Maria and Janet were fabulous! Foam party and wave rider were a blast! We also enjoyed Paint and Sip where we made beautiful hats which was a nice change from the normal canvas we have done before! We also enjoyed bowling and the Silent party

Food was great Jasson and Antonio at the breakfast buffet were great and Evely and Emily at the lunch buffet were so sweet and welcoming! Viridana and Jose at Margaritas were spectacular! Jonathan at Pez Dama and Freddi at the steakhouse were great and accommodating to our group of five!

Main Pool Bartender was Jassiel!!! He made the absolute BEST drinks and always anticipated what we wanted next! Bettyna, Carlos and Salvador made our poolside experience amazing always laughing and joking, proving quick service and making us feel like family!

Family

10/10

Exceptional

12 Jul 2026

Brandon

This resort is the best!! Everyone is kind and goes out of their way to make sure you have a great stay. The property is beautiful and well planned and maintained. Swim-up pool is amazing! Victor and Julio and Carlos and Mario are incredible and felt like family!

Family

10/10

Exceptional

12 Jul 2026

Ian

We really enjoyed this resort! The resort was clean, modern and well managed! The food was excellent and lots to choose from. The staff were friendly, enthusiastic and worked very hard.

Partner

8/10

Excellent

12 Jul 2026

tim

Our first all inclusive vacation. The place is beautifully decorated and very clean. The daily room cleanings are awesome. The restaurants are hit and miss. Avoid sakura. Meet some people, make friends, and enjoy.

Partner

8/10

Excellent

12 Jul 2026

Holly

The property is beautiful, the staff are very helpful and friendly. We had the prestige package and a swim out room. Loved the swim out room and location but our butler was no help and even if we messaged him it would take a day for him to respond. That doesn’t help if you’re trying to book a restaurant reservation. Also tried to book spa services through him and it took a full 24 hours for a response. The rest of the staff were wonderful. The food was good, we loved the breakfast buffet and all of the choices. 2-3 restaurants were closed every evening for dinner as the resort was only at 40% capacity (we were there the 2nd week in June). I think once the resort has been open longer it would be a great place to return to. I expected there to be limited food choices.

Partner

10/10

Exceptional

10 Jul 2026

Oscar

What a beautiful property, staff and amenities!!

Partner

10/10

Exceptional

10 Jul 2026

Mariana Lopez del

We absolutely loved our stay here! The lazy river was one of the highlights of the trip, we had so much fun and spent hours enjoying it.

Every single staff member we encountered was incredibly kind, friendly, and helpful. Their hospitality really made our experience even better.

If I had one small critique, it would be the drinks. We found many of them a bit too syrupy and overly sweet, but that certainly didn't take away from how much we enjoyed our vacation.

For dining, we highly recommend the Italian and Mexican restaurants. The cacio e pepe at the Italian restaurant and the al pastor tacos at the Mexican restaurant were both 10/10 and some of the best meals we had during our stay. On the other hand, we didn't love our meals at the Steakhouse or the Japanese restaurant, especially considering they required reservations.

Overall, we had a fantastic experience and would definitely recommend this resort to anyone looking for a fun and relaxing getaway!

Partner

10/10

Exceptional

09 Jul 2026

Vernetta

Everyone was so kind and inviting! The staff felt like family. Pools were amazing, the rooms were well kept. Loved the swim-up room. Restaurants were nice, everything very convenient.

Family

8/10

Excellent

08 Jul 2026

Sandra

We loved staying here! We stayed for 3 nights under privileged status with a swim up room. The installations were great, we loved the lazy river, the restaurants and the bowling alley! The staff at the restaurants and bars were great.

Our only downside to the stay was actually the privilege staff and area. When we arrived, we didn't get a welcome beverage, we were supposed to get a tour of the resort the next morning from our butler, but that never happened and to be honest the communication of the butler wasn't the best. There was an issue with our adding an extra night and she wasn't really helpful.

Tbh, we would go again but we wouldn't add on the privilege. The privilege pool was directly in the sun and it was small, we spent most of our time in the aqua bars that had a bit of shade and all of the restaurants were good so I cant say that I would do it again for the priveledge restaurant.

Its a great resort & we would go back!

Partner

10/10

Exceptional

08 Jul 2026

Rocio Yvonne

Our stay at Ocean Allure was amazing! From the moment we entered the lobby we were greeted with attentive staff. Gavriel the gentleman that helped with our luggage check in. Andre did a great job of helping us get checked in. Javier was informative and shared information about our stay at the hotel. Luis the entertainment director was fabulous he was friendly and helped make our stay enjoyable. He took the time to help us with our bowling reservation.
The staff at the buffet was AMAZING! Paula, Roberto, David, Jasson did a great job of tending to our table and ensuring that we had ever thought we needed. Monserat did an amazing job on the grill, she made our eggs to perfection.
The team at the poolside bar also did a wonderful job. Isai, Francisco, Daniel, Fernando did a great job wth drinks and were super friendly.
The staff at the restaurants were friendly.
The cleaning staff was nice and accommodating.
I have two suggestions for the hotel. The buffet should be open in the evenings. The food at the buffet was delicious. Everything we ate we enjoyed. It had a really good variety of food. The restaurants were good but options were limited. My other suggestion is that they do a better job with laundry service of their towels and bed linens. The blue towels always had a mildew smell (that smell when the laundry is left in the washer) also the bed sheets had the same smell. I carry a travel size Febreeze so I took care of spraying the sheets so they would be fresh smelling.

Family

2/10

Poor

07 Jul 2026

Betzabel

Customer service is not good at all specially at reservation

Partner

10/10

Exceptional

07 Jul 2026

Emiliano Rodriguez

It is a brand-new hotel—very spacious, bright, and airy, with beautiful interior design that blends styles from southern Spain and Mexico. The staff is wonderful across the board, from the bars and restaurants to all other hotel services.

Partner

2/10

Poor

07 Jul 2026

JUSTIN

Awful resort, if that’s even what you wish to call Ocean Allure.

First, upgrading to the “Privilege” package was just a waste of your money and a pure upsell. There were guest with the basic packages who were getting the same, or better treatment than us. But hey, maybe we weren’t white enough. Butler service was useless.

Second, they won’t leave you alone. Call your room non stop, knocks on the door, or bothering you at the pool just to upsell you again. You have to give a firm “no” to get them to stop, but not before they become passive aggressively rude to you afterwards for turning their offers down.

Property itself was breath taking, but pull some curtains back, there’s BLACK MOLD EVERYWHERE. On the headboard of our room. It wasn’t until I stomped my feet and complained where they moved us to a different room mid-stay. But as I walked past our old room, I saw that they just placed a new arriving guest in our old room. Probably didn’t tell them either.

There are hundreds of properties in Cancun, don’t be fooled by Ocean Allure. The staff is incompetent and rude. Your room will be harmfully dirty. The price you pay here can probably get you something worth your hard earned dollar elsewhere.

This is a fairly new property, opening beginning of 2026. It is only 7/2026 and they’re already missing the mark. My prediction is that this place only gets worse. This was the worst vacation I’ve ever had. Save your money, stay elsewhere. Knowing what I know now, I’d stay away.

Partner

10/10

Exceptional

06 Jul 2026

Cendy

This was literally one of the prettiest best resort I stayed at. I went for my birthday trip. The staff were literally sweethearts so beautifully kind and caring place was wonderful. Would definitely be coming back.

Friends

6/10

Pleasant

06 Jul 2026

Meghan Brooke

The property itself was nice and has good potential. However, the staff was LESS THAN helpful and mostly flat out rude. So many times at a normal busy bar, either we as a couple or him by himself, was walked right past and guests that had just walked up were served ahead of us. Happened so many times. Also, the app is ridiculously hard to use. None of the staff have a clue what’s going on and have guests chasing the next staff member for a simple answer. It’s crazy how unorganized this property is. Also, if you’re not priveleged don’t count on having anything for dinner as the reservations fill up quickly on a 30% capacity rate at the hotel for the decent restaurants.

Partner

8/10

Excellent

06 Jul 2026

Victoria

Clean and spacious well decorated rooms suitable for solo or couples and friends traveling who want super chill vibes. The pools were nice with two options. No nightly entertainment or live performances, which I enjoy.

Self

8/10

Excellent

05 Jul 2026

sharon

The resort was only opened for 2 months. The grounds were beautiful, there were lots of amenities, but the restaurants were lacking. There were great options of different places to eat. Most places we went were missing items on the menu and we were never informed. Some places the food was definitely better than others. Also all of the pools were warm. In a hot and humid place you wanted that refreshing coolness of the pools and it just wasn’t there. Accommodations overall were great though

Friends

8/10

Excellent

05 Jul 2026

Carlos

The property is NEW, looks beautiful however a few details were rushed or overlooked. The resort is really easy to get around, walkable as restaurants, pools, beach & overall layout was excellent. Check in process took way too long. The staff were polite & friendly but not overly helpful throughout the week. The event calendar was not followed…. Therefore we missed out on the foam party which was really unfortunate. When you choose a resort with expectations of restaurants being open and events to attend and the property doesn’t follow through it definitely affects your experience.

Family

10/10

Exceptional

04 Jul 2026

Elmer

Hotel is nice but severely understaffed
But the people that are there are great!!

Friends

10/10

Exceptional

04 Jul 2026

Jean m

Great service from Alexei soon as we got to the hotel.

Partner

4/10

Poor

04 Jul 2026

William

The location just opened so nothing was ready . The whole resort closed down by 12 and everything was by bookings with little room for time to enjoy yourself and barely and variety for activities. Try again in a year

6/10

Pleasant

04 Jul 2026

Ilya

The resort was nice overall. It's not a luxury five-star experience, but it's still a good place to stay. One thing that stood out was the heavy emphasis on the \"Privilege\" amenities and guests, it often felt like everyone else was an afterthought. Even as a Privilege guest, the service was friendly but not especially attentive or helpful.

The food was good, although nothing particularly memorable or exceptional. The biggest disappointment was the beach. It was often covered with seaweed and debris, while the neighboring resort's beach appeared to be cleaned every morning. I'm not sure if this resort followed the same routine, but the difference was noticeable.

There weren't any major issues during our stay, and we still had a good vacation. However, for a brand-new resort with a five-star rating, I expected a higher level of service, maintenance, and overall attention to detail. Was it worth the price? In my opinion, not quite, but it certainly wasn't a bad experience either.

Partner

10/10

Exceptional

03 Jul 2026

Randice

This property was new, clean, great food, and the staff was amazing!

Mario and Cristina kept us entertained at the pool and Carlos kept the drinks flowing!

Must go, we will be back for sure!

Partner

10/10

Exceptional

03 Jul 2026

Kimberly

Nice place. I would go again!

Friends

10/10

Exceptional

02 Jul 2026

Badih

Overall the staff is very friendly, especially Andrei at the front desk. The rooms are awesome and the service is amazing. The pool was also a plus. Will be back!!!

Partner

10/10

Exceptional

30 Jun 2026

Latishia

The staff were very welcoming! Victor the chef, Dulce our bar waitress, Brayan our waiter to name a few were a delight to speak to! Paula the manager was excellent! Roberto the waiter in our French restaurant was very attentive! Well done! Thank you for everything! I will come back!!! Love your New Mexican friends ❤️

Family

8/10

Excellent

30 Jun 2026

Ramone

I understand it was a privilege hotel, but customers should have the option to carry their own luggage if they choose

Partner

6/10

Pleasant

30 Jun 2026

Jorge A

Hotel doesn´t receive too much seaweed for its location, but for the received, it doesn´t do much to clean it even though we constantly requested them to please do so. So at the end the seaweed that arrives stays at the beach.

Partner

10/10

Exceptional

29 Jun 2026

Michelle

We decided on this resort because it was fairly new and in an area that we’ve never stayed before. We were pleasantly surprised when we arrived. The property is very clean, modern and spacious. Check in was simple and fast. We had the swim out suite and it was beautiful and spacious and the water was always clean. The beach was very nice and it was well maintained with minimal sargazo. The staff at the pool were so attentive, Bettyna was so kind to us and even though we had our own swim out pool I kept finding myself heading to where she was by the pool because her service was excellent and she made the day so much better. The staff running the pool side activities were wonderful ! Mario and Chris were professional and fun and made us feel like we knew them forever!
The food was very good for an all inclusive resort which we were very happy with.
The only negative things I would say : my boyfriend has a tree nut allergy. On the day we arrived and waited for our room we headed to buffet. He ate some rice and discovered it contained nuts. He asked the waiter who wasn’t sure about contents of dish. The sign above the food did not state it contained nuts. This happened one more time at the breakfast buffet a few days later. He needed to take Benadryl Both times. Management was made aware.
We lost power in the room on the last day.
There were also many spiders found in the room. Idk if maybe cause we were on ground floor and they have a garden right outside the door.

Partner

10/10

Exceptional

29 Jun 2026

Grisell C

Quisiera agradecerle a todo el staff del Hotel la amabilidad la gentileza, el profesionalismo con que fuimos tratados regresaremos sin duda nos encantó todo el servicio. La comida a la playa. Las piscinas todo fue maravilloso regresaremos tan pronto abogamos. Gracias Paola en el restaurant los corales. Gracias a todos los muchachos que nos atendieron en los diferentes restaurantes, comimos delicioso y fuimos muy bien atendidos y la playa espectacular

Family

10/10

Exceptional

28 Jun 2026

Oluwatomisin Inioluwa Favour

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Friends

10/10

Exceptional

28 Jun 2026

MARIA

The property is beautiful and well maintained. The staff is very friendly and attentive. The food and drinks were great. My only complaint is that after dinner there isn’t much to do. If you like to be entertained 24/7 you will get bored. If you want tranquility and relaxation this is the place for you.

Partner

10/10

Exceptional

27 Jun 2026

Kayren

Amazing resort we will coming back. The food was the best part along with the wave surf activity. Some guest that made our stay extra special were
Salvador best drinks and fast service. Paola, she helped with check in and got us to our room fast.

Partner

10/10

Exceptional

27 Jun 2026

Joshua

It’s my first time ever doing an all inclusive resort but I can say it’s better than I ever expected. The food was excellent, the staff were incredibly friendly and helpful (shoutout to Salvador the waiter/bartender/beach boy at the lazy river pool who really went out of his way to make sure we were taken care of and always checked on us. He had 5 star service all around). The amenities were great, the view was beautiful and the resort had something for every person in my group (we were 4 with a variety of different tastes). The app was really helpful to navigate the property, find out what was going on the days we were there and order room service, even at 4 in the morning. We absolutely loved it and plan on coming back again and making it our go to resort destination whenever we go to Cancun/Costa Mujeres.

Family

8/10

Excellent

27 Jun 2026

Allison Nicole

All restaurants and food are fantastic. Privilege amenities are great. The check-in process was timely and confusing. It’s a very nice resort but others much nicer closer to the airport.

Friends

6/10

Pleasant

26 Jun 2026

John Hoang

Okay

Partner

6/10

Pleasant

26 Jun 2026

John Hoang

N/a

Partner

8/10

Excellent

25 Jun 2026

April

Overall, we had a pleasant stay, and the property is beautiful with a lot of potential since it’s still new. The rooms were comfortable, and some of the staff were genuinely friendly, professional, and provided excellent service.

However, there are several areas that need improvement. The biggest disappointment was the food. We tried three of the restaurants, and unfortunately, the quality of the food was below our expectations. Dinner was also inconvenient because there was no buffet available in the evening, leaving guests with only the restaurants as an option. As a result, we had to wait around 15 minutes before we could even be seated and eat. In addition, the room service menu was very limited, which made late-night dining even more challenging.

Another thing we found frustrating was being approached immediately upon arrival to discuss the “Premium Travel Application.” After a long and tiring journey, all we wanted was to check in and rest. While we understand that the hotel may want to promote its services, it would be much better if guests could choose to learn about these offers at a more convenient time rather than during check-in.

Lastly, while some staff members were exceptional and made us feel welcome, we noticed that a few others didn’t seem happy serving guests, particularly in the restaurants.

Partner

6/10

Pleasant

24 Jun 2026

Sakshi

I had mixed feelings about stay. Some of the staff were absolutely wonderful and made the experience much better.

Unfortunately, the food was one of the biggest disappointments and needs significant improvement. I was especially disappointed because I was visiting Mexico and expected to enjoy authentic, flavorful Mexican cuisine. Instead, many of the meals lacked flavor and did not reflect the quality or variety I was hoping for. For a resort in Mexico, the food should be a highlight of the experience, but it fell short.

We were also looking forward to dining at the French restaurant, Blue Moon, but after waiting over an hour and a half for our food and spending nearly two hours there, we ended up leaving before our main course was served. Our server was very kind and attentive, so this was clearly not his fault.

I would like to recognize Janet, who was exceptional. Her kindness and work ethic truly stood out. Rueben at Pez Dama provided excellent service, the staff at Mike’s Coffee were always friendly, and Oscar at the gym was fantastic.

One aspect that bothered me was the pressure to attend presentations or purchase upgrades. At times, it felt as though guests who declined upgrades were treated differently. No guest should feel that their experience depends on spending more money after arrival.

Overall, the staff were the highlight of the resort, but the food quality, restaurant experience, and guest treatment need attention and improvement.

Partner

8/10

Excellent

23 Jun 2026

Eugene

Facility - Nice layout and architecture. Unfortunately, observed workmanship issues like: torn wallpaper on the elevator, bathroom fixtures not properly mounted (loose mounting on shower holder, faucet, toilet bowl cleaner, etc)
Staff - Great staff. Esp: Alejandra and Julie at the Bowling area, Jesus (Pianist) and Abdiel (Bar, mixes drinks like an artist)
Pool - Could use more floaters esp on the Lazy river pool

Partner

6/10

Pleasant

22 Jun 2026

David

Property was in very good condition. Recently opened in December, the property still was in excellent condition. However, the amenities such as access to the pools was very disappointing. They closed at 6 pm (lazy river), 8 pm for main pools. Outdoor bars also closed very early, earlier than the pools. Also location of the resort was not ideal. Very windy and choppy water. No one was at the beach. Locals said this is typical for the location.

Partner

8/10

Excellent

22 Jun 2026

Patrick

We just got back and we choose this property so to Adults only and this being a new property.
Want we liked was the staff, the pools, nice beach but we didn’t go to it since the pools were amazing, rooms are very big and well furnished, the bars were fantastic and great bartenders, the buffet was amazing best place to eat (but they are closed at dinner very stupid !!), mikes coffee yum !, sweet shop yum!, privilege restaurant A+ (when open), butler service and cleaning staff great!, things to do until 2am which is not heard of much in resorts but this place had it all.
What we didn’t like ….
Closing restaurants so stupid ! Also we paid for privilege and they closed the restaurant we paid extra for two nights and 1 being Friday night !!
Then others closed as well.
Food at other restaurants not so good, well good but weird. like a Mexican restaurant but no salsa or any hot sauce but one that really should be called fire sauce.
The Italian restaurant had no pepperoni, sausage, or meatballs for pizza only a ham and no sauce on it!!
This place tried to be a foodie place versus a normal Italian restaurant for all ! Since we only have 7 to pick from and as I said most of them closed any different night.
Buffet was awesome had everything and all very good tasting food. Why it didn’t have dinner we just didn’t get it.
The Benihana place good but you get only what they serve and very little food. Then you have to eat and get out so to next wave of customers.

Friends

6/10

Pleasant

22 Jun 2026

Clayton

The property was fantastic and the staff were really nice. The rating boils down to the food or the lack there of. Very poor variety and restaurants were often closed or shut down. Besides the food, everything else about this property was fantastic.

Partner

2/10

Poor

21 Jun 2026

Phuong-Trinh Hoang

I really wanted to enjoy my stay at Ocean Allure, but unfortunately I left disappointed because the resort did not honor the resort credit that was supposed to be included with my booking.

One of the reasons I booked this stay was because the resort credit was listed as part of the package. However, when I tried to use it, it was not honored the way it was advertised. That was very frustrating and made the experience feel misleading.

The property itself is nice, and there were parts of the trip we enjoyed, but customer service matters. When guests book based on advertised benefits, those benefits should be clearly explained and honored without making the guest feel like they have to argue for them.

Because of this issue, I would be hesitant to return or recommend the resort unless they improve how they handle resort credits and communicate what is actually included.

Family

10/10

Exceptional

21 Jun 2026

Shannon Elaine

Amazing resort, we wouldn’t change anything except that they need Coca-Cola, they only have Pepsi LOL. The lazy river was so much fun, but bring a floatie, or you have to pay $25-$35 USD at their store. They only have a few available to use and this is their off season. I had lobster often at La Cristina, big tails. Staff would bend over backwards to help and Oscar makes the best drinks! We were sad to leave. Massages are WAY overpriced but each morning a lady walks around offering 1/2 price deals, definitely wait for her or it’s over $300USD for 50 min massage and over $400 for couples massage. Would totally stay there again!

10/10

Exceptional

20 Jun 2026

Heather

This place was absolutely gorgeous! Every single staff member was friendly and helpful
and fun to talk to. We went for our honeymoon and my birthday and our butler
was so eager to help my husband make my special day the best ever. The food was phenomenal and the drinks were great. Very clean and safe.

Partner

8/10

Excellent

19 Jun 2026

Keith

Beautiful resort with amazing staff! We enjoyed our stay so much and will be back!! It was extremely relaxing and fun!

Partner

10/10

Exceptional

19 Jun 2026

Trey Mathew

Rooms are great, people are wonderful. Never had any problems. The staff…..all were wonderful!!! We’ll be back!

Partner

10/10

Exceptional

19 Jun 2026

Lee

Love it

Friends

10/10

Exceptional

18 Jun 2026

Kirk

-Rooms were clean/well maintained
-Minibar restocked daily
-Lazy River w/ Swimup Bar was Novel
-Main Pool w/ Swimup Bar was Huge (altho bar was sadly understaffed: 1 bartender)
-All Staff were Friendly & Helpful; (Shoutout to Thomas, Sergio, Francisco, Louis, Adriana, Dulce, Maria)
-Pools were refreshingly cool
-SportsBar came in handy for NHL AND NBA Finals!
-Bowling/Pool tables available
-Enjoyed All a la cartes (Steakhouse, Mexican, Italian, French, International)
-Was odd to me that the Buffet restaurant was only open for Breakfast & Lunch (Not Dinner)
-Visited in late May to mid June (occupancy level felt like it was at 25%)

Self

8/10

Excellent

16 Jun 2026

Bisbeth

Very quiet hotel , really clean and new facilities. Staff very attentive, more nighttime’s activities recommended

Partner

6/10

Pleasant

15 Jun 2026

Kendrick

We truly wanted to enjoy our stay at Ocean Allure. The food was ok. The property itself is beautiful. We were in room 2135 and on our last day I was looking around the room and noticed mold growing all over the painting that’s above your head. I smelled it to make sure and yep it was mold. I’m not sure why my eyes were so puffy a couple of mornings and maybe that’s why. I just don’t see how the staff cleaning everyday did not notice that. That is not healthy for anyone to breathe in. I was very disappointed.

Partner

10/10

Exceptional

14 Jun 2026

Keyona

Everything was great including Andrei

Friends

10/10

Exceptional

14 Jun 2026

Kimberly

This place is so beautiful and is a great mix of relaxation and fun!!

Partner

8/10

Excellent

12 Jun 2026

Tina

The property is fairly new so for me there was nothing major to complain about. The Staff was great, good food, pools were clean and not over crowded, and the room was clean and well maintained each day. My one and only issue, which is not major, is the property doesn’t have traditional irons and ironing boards. They use steamers which don’t work well with certain material.
I will definitely return!!

Self

10/10

Exceptional

11 Jun 2026

Emily

Beautiful facilities. Loved the spacious room. We had 2 queen beds and a couch. Loved the lazy river. (Just wished they could turn off some of the water that they have spraying down under the bridges. You have to go through it and it is hard to hold a drink and not get it wet). The food was delicious! Staff were very friendly! I would go back in the winter months, as I didn't like the sargassum on the beach. (Early June trip)

Friends

10/10

Exceptional

11 Jun 2026

melanie isabella

staff was great and attentive. loved the activities throughout the day. disappointed with the limited food options and no dinner buffet. certain restaurants were closed on days they didnt say would be closed. overall had a good experience.

Friends

6/10

Pleasant

09 Jun 2026

John

There is no shade. People were hiding in the shadows of the lazy river. They were at the pool bar drinking and floating. Few restrooms. You either run to the room or wait in line. Who knows how they relieved themselves. Figuring out meals was terrible. We were forced to use room service. Food not good except lunch buffet. Lobby bar is nice but drinks are tiny. No service around the pool unless you are next to the bar or make friends with staff. Pools are great but you have to really be careful about restrooms. They asked me about my divorced wife to try to sell me something. Resturants are a mystery. Sometimes open or not and the app is a useless website. The resort is new and is in good shape, staff seems nice. No nightly entertainment unless you like bowling and gambling. We saw a show which was good but the other guests made the show barely watchable they were so drunk. This is a college frat or wanna be frat resort that could be nice if they were focused on keeping real frequent travelers instead of selling privileged rooms to fake frat boys and family. I was invited back. My neighbors playing loud music at 11pm and making out like girls gone wild pointed me in another direction. Overall, no thanks.

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Estrella

It was a great place to really disconnect and relax for my birthday. Very quite and very calm. Definitely this is a place for you to go to relax.

8/10

Excellent

08 Jun 2026

Catherine Margaret

Bettyna is the BEST!!!!! Super friendly, attentive, and provided amazing service throughout our stay. We absolutely loved her!
Victor was also fantastic and even made us custom bracelets by the pool, which was such a fun touch.
Poolside food options: We’d love to see lighter and more casual options by the pool. The burger spot wasn’t our favorite, and we found ourselves wishing for things like wings, mini empanadas, fries, and other snack-style foods that many resorts offer.
Poolside dining: This was the first resort we’ve visited that didn’t allow guests to eat at their pool chairs. Being able to enjoy food while relaxing by the pool would greatly improve the experience.
The drinks: The liquor selection was great, and the pours were definitely generous—which we appreciated!
Bracelet quality: The bracelet experience was fun, but for a $100 charge, we’d expect a higher-quality material. The knot on ours started slipping on the first day, and the bracelet felt less durable than expected.
Loyalty program presentation: Upon arrival, we felt a bit pressured into attending what was described as a “one-hour” presentation for the premium loyalty program. It left a less-than-ideal first impression and felt somewhat pushy.
Transportation confusion: The complimentary ride-share benefit wasn’t clearly explained. The phone number didn’t work. I left a longer review on google but we would return again!!

Friends