Catalonia Grand Costa Mujeres

10/10

Exceptional

03 Aug 2026

Sivaharan

I really like their hospitality and cleanliness, I hope they will continue same in the future, and well satisfied with the food options.

8/10

Excellent

03 Aug 2026

Brian

Pros:
Privileged beach bar was excellent. Staff was amazing
Quiet side pool bar staff were excellent.
Dinner at Be Loved excellent
Clean beautiful room, we stayed in 4016 with private plunge pool 1 bedroom suite.
Housekeeping did excellent job stocking mini bar
Benny and Juanitan (Beach water activities) were excellen, they also book water excursions. We loved sailing (we already knew how to sail) and paying for deposit (refunded) and extra time charge was simple not overcharging.
We booked whale shark excursion from the resort and it was absolutely amazing. Saw almost 200 whale sharks. Ocean tours, Dory, and Sergio, the captain were amazing. Highly recommend if it's whale shark season

Cons
Main breakfast buffet up by the main building, we ate there once and it was disgusting, Never ate there again.
Not sure what goes on during breakfasts but three out of the days juice was never brought and food took over an hour to get.
The inside hallway corridor was like a noise tunnel and anybody talking in the hallway. You could hear perfectly in our room which was not fun at night when there was loud people heading to their room or yelling and screaming out in the hallway. They need to do something for soundproofing hallway corridor.

2/10

Poor

02 Aug 2026

Angela Marie

So much to say in such a short space. Outdoor restaurants in a hot humid climate is insane. A pullout bed as part of the setup was super uncomfortable, like sleeping on a bed of rocks. Customer service completely absent, the bars and coffee shop would run out of ice and only offer hot coffee or warm beer. Good luck making dinner reservations on their system, the first night we checked in only two spots available for our entire stay. The only other option is a repetitive buffet. We were premier guests, meaning we got the upgraded to the swim up room and so we got the option to eat at Beloved Restaurant. It was better than the buffet, but again repetitive. Would def not recommend this resort, and will not be returning.

8/10

Excellent

31 Jul 2026

Britany

Loved the beach. Did not like the smells. No pleasant smell in lobby and multiple areas smelled like sewer/trash including rooms. Loved the layout.

4/10

Poor

31 Jul 2026

Shirley

I have been to Cancun several times with my husband and 3 kids. This hotel was the worst of all of them. We were all disappointed and would never go back. The hotel itself is beautiful, modern, and clean. The food was not good at all. The drinks were not good. The deserts were not good. The room service menu was limited to only a few things. They dont serve food at the pool or at the beach. They only serve drinks. There are no umbrellas at the beach and shade is very limited. They had tarps draped over some chairs but it was useless. There is a small food buffet next to the pool but it was not good. The resort doesnt even have nachos, which was insane me to. I went to 3 different restaurants to get ingredients to make myself nachos, and it still tasted bad. This is NOT a 5 star resort. It is a 3 star resort at most. The only thing we enjoyed was our swim up suite. I do not recommend this hotel. There are so many other places that have better food and service.

8/10

Excellent

30 Jul 2026

Deepa Elizabeth

Restaurant reservations even for privileged rooms were impossible to get! All of them were booked out the first day we got there.

4/10

Poor

28 Jul 2026

Rigoberto

Problem with towels on the pool, no smoking area on the hotel, no all the drinks was available on the bar, poor variety on the buffet

8/10

Excellent

27 Jul 2026

victor

Personal 100
Comida. 90
Limpieza 110
Bebidas. 95
Habitacion 85(la refrigeración fallaba pero tenia varios abanicos y no se sentia alta la temperatura )

Colchon 85

Habitación muy amplia y con vista a la alberca y océano 95
Restaurantes 95
Bares 100
Disco y shows 100
Playa 95

Un hotel para descansar y pasarla muy relajado

8/10

Excellent

26 Jul 2026

Kristine Ivette

This place is definitely for families. The food was good. The alcoholic beverages were ok. The room was nice. The service was ok. The reservations for dinner were frustrating it was always difficult to reserve because they open up reservations at 3 and by the next 30 min all food places are reserved. That leaves you with buffet only. But overall a nice spot. I would only return with my kids.

8/10

Excellent

25 Jul 2026

Karina Raquel Dimitrov

I loved how clean was the property. The rooms were very clean, pretty, and spacious. The pools were clean and loved the idea of having one with music and lively and the other side more quiet. Staff were pretty nice and helpful at all times. The only thing I would change is the variety in the buffet, pretty much they had the same food everyday and cooks had a hard time keeping up with all the line whenever you wanted a piece of meat. We had the opportunity to dine at the steak house and at the Mexican food and really enjoyed them. Entertainment was good. If you are going with your family this place is a great option.

2/10

Poor

23 Jul 2026

Jacqueline

My boyfriend and I have been vacationing at all-inclusive resorts in Mexico for the past three years, and unfortunately, this was by far the worst experience we’ve had.

We came into this trip with high expectations because we’d always heard that the extra half-star in resort ratings makes a big difference. We normally never book anything below 4.5 stars, and since this was advertised as a 5-star resort at a great price, we were excited. I had read some mixed reviews beforehand but chose to keep an open mind. After staying here, I honestly don’t understand how this resort is rated 5 stars. Based on our experience, it felt more like a 3 star resort and was nowhere near the standard of other 5-star resorts we’ve visited.

The resort itself felt more like walking through a jungle than a luxury resort. While some people may enjoy that atmosphere, it wasn’t what we expected. The food was consistently disappointing, the drink selection was lacking, and the overall service left a lot to be desired.

We understand that no resort is perfect, and we usually overlook small inconveniences. However, the number of issues we experienced throughout the 4 days added up and significantly affected our vacation. Between the poor food, lack of service, understaffing, inconsistent policies, and overall lack of hospitality, this simply did not feel like a 5-star all-inclusive experience. Unfortunately, we would not return or recommend this resort.

10/10

Exceptional

22 Jul 2026

David

Starting your day at BLoved was the highlight of our stay. The staff there is incredible.
Very clean resort, great food (perhaps except the buffet which is average), great pools, amazing beach front. Fantastic experience, we’ll be back!

Partner

8/10

Excellent

22 Jul 2026

Nathalia

Todo estuvo muy bien! La comida, el servicio de la gente, todo.

PEROOOOOOOO desafortunadamente el último día literal dormí toda la noche con una cucaracha en la cama!!! Porq me la encontré viva entre el bolsillo de mi camisa de dormir.
Y mi hija amaneció varias veces picada en la cama como si la picadura fuera de chinches.. horrible!!!!

Family_with_children

4/10

Poor

19 Jul 2026

Anamaris

I spent a week at Catalonia Grand Costa Mujeres with my family, and I’ve never felt so conflicted about a resort. The property itself is beautiful. The rooms are spacious, the pools are great, and the food was honestly some of the best I’ve had at an all inclusive. I also have celiac disease, and the chefs were very knowledgeable about cross contamination and always willing to accommodate my dietary needs. Unfortunately, the customer service overshadowed many of the positives. Throughout our stay, many staff members seemed inconvenienced by even simple requests. Examples included being told, “Don’t get used to it,” after requesting garlic for an omelet, being hung up on when asking for milk for my son and bartenders refusing to serve guests at the swim up bar unless they got out of the pool. One interaction that stood out involved my mother simply trying to get a glass of water. The nearby bars were closed, so she entered the Exclusive area and was immediately yelled at and told to leave because she was getting the floor wet, despite other guests who had just exited the pool doing the same. A polite explanation would have gone a long way. Housekeeping was also inconsistent. There were multiple days our room wasn’t cleaned, and after rainwater flooded our room, housekeeping removed the towels we used but never mopped the floor. We still had a wonderful vacation because we were together as a family, but that was despite the customer service not because of it.

Family_with_children

4/10

Poor

19 Jul 2026

Daylys

Los empleados muy poco amables parece q no se sienten ha gusto y es lo q trasmiten. En las mañanas temprano nunca tienen agua en la zona de las piscina y bares muy mal servicio al cliente te hacen sentir q tú estás trabajando para ellos y q no eres bienvenido .El bar Bagua de la piscina el trato pésimo hay un señor mayor q no conoce lo q es servir al cliente lástima q olvide su nombre en general empleados poco amables y poco entrenados en lo q es servir al cliente ,varias veces en Cancún y Catalonia primera y última vez empleados poco ambles y la calidad de las bebidas pésima .Quiero mencionar Héctor de la cevichera ,Ezequiel bar piscina y Lobby Bar muy ambles con ganas de servir al cliente los demás muy poco amables repito .

Family_with_children

10/10

Exceptional

19 Jul 2026

Andres

Catalonia was an amazing experience. The room was amazing with excellent view to the ocean, the facilities clean and organized all the time. The themed restaurants were delicious (Barcelona being my favorite thanks to Ismael and the food) and overall, it was just beautiful. Thank you, Fernanda, Gabriel, Jesus and many more that made our stay unforgettable.

Family_with_children

8/10

Excellent

18 Jul 2026

Oscar Walls

Specialty restaurants were from average to low, experience improved by the staff, not by the food.

Food options during the day are limited if you are at the pool and beach.

Family

6/10

Pleasant

17 Jul 2026

Cecilia

Hotel looks really nice. Great gym and spa. I got my family two rooms. On my sisters room the AC broke down in the middle of the night - ok it happens - but the problem is that they asked her to leave the room next day by noon and only got them the new room by 3PM. She pretty much lost a full day. We had 3 privilege rooms and none of us were able to reserve restaurants. They were all full all 4 days we stayed there.

10/10

Exceptional

15 Jul 2026

Maria Lourdes

The staff was absolutely great!! The food at the buffet was incredible.

Friends

10/10

Exceptional

15 Jul 2026

Trinh

Clean room, nice pool, good food

Family_with_children

10/10

Exceptional

14 Jul 2026

Marie

We absolutely loved it ! From the food, to the beach, to the pool, to the staff ! Everything was amazing !!

Friends

10/10

Exceptional

13 Jul 2026

Andre

Tout est superbe, beau site récent, employés toujours souriant et aidant , infrastructures top, chambres spacieuses et grand balcons. Resort juste assez grand mais pas trop, très près de la mer. Activités juste assez. Grande salle de spectacle. Ma seule « critique »: les complications à réserver une table dans un des restos lorsque vous êtes en groupe(nous étions 13) et les réponses contradictoires des employés sur la possibilité de réserver ou pas (certains vous disent d’aller en ligne, d’autres de vous pointer le soir même en espérant qu’il y ait de la place … ) . Au final on a réussi à souper au steakhouse (réservé à l’accue, décevant) et au japonais (booker en personne soir même , avec obligation d’acheter 2 bouteilles de vin … avec le show teppenyaki ça valait la peine!

Family

10/10

Exceptional

13 Jul 2026

Bicky

This hotel was so beautiful. The staff is amazing, they are nice and polite. The food is amazing, I don’t think I had one bad experience because everything from buffet to restaurant was beyond amazing. The rooms are clean and cleaning crew does a great job everyday. Little details like leaving chocolate to making the bed at night and morning just elevates the experience. The hotel is a bit more on the calmer/relaxed side so make sure you are looking to relax and have a good time. They do have activities during the day and night but is not a party hotel. The only thing I would suggest to the hotel management is looking to add more servers by the beach. It was only 1-2 max and it took a while to get the drinks from the time you ordered they weren't that great by the time it got to us. Also, adding some umbrellas by the beach would be helpful. A big portion of the beach chairs are directly under the sun and most people leave things on the ones that have some shade so it can be a little difficult to find a good spot later in the day. Overall a greater experience and fun time!

Partner

2/10

Poor

12 Jul 2026

Crystal

As a black family that travels often we definitely experience a little bit of racism, so for my Black people please be aware. We def was the only blacks on the resort for quite awhile (at least until the 4th day of our stay- we may have seen about 3/4 other black folks). I never would have thought I would experience such a thing especially in Mexico, but I did. From the check in experience, the lady in the gift shop and a waiter in the Barcelona restaurant. (Awful) This was our 2nd x at this property(1st x was in 2021) but baby after 5yrs it was def some changes! The staff use to be at our beck and call but not this time. After receiving our wrist bands to go check in to our room, no one escorted us to it so we had to find the building and room on our own(horrible). Mind you we booked the Privileged family swim out room. Get the regular swim out cause the perks for privilege are not worth it. My family was so disappointed in this stay. Food was mid. Buffet restaurant is the cooler one out of all the others because they are hot! I don’t like to sweat while eating food. Beloved restaurant was best as far as food options to privilege guest. The Asian restaurant as far as food wise was definitely the best! Upon arriving no restaurant was available to book for the 5nights we stayed except the Mexican restaurant(which is outside btw). Food was azz. We arrived on a Monday and checked out Saturday. The resort only looked occupied for about 40% if that, (really looked empty)

Family_with_children

10/10

Exceptional

12 Jul 2026

Codrut Octavian

We loved our one week stay at the Catalonia Grand Costa Mujeres! The hotel has very modern rooms, well furnished and sparkling clean, with a big balcony which in our case gave to a great view of the sea. Very comfortable bed and efficient air conditioning. The restaurants, bars and cafes have a nice variety of food and drinks of top quality. The same can be said about the staff. Everyone seemed to be on a mission to make our stay worthwhile. Really great work by everyone. Thank you so much!

Family

10/10

Exceptional

12 Jul 2026

Antonio

Clean room

Family_with_children

10/10

Exceptional

12 Jul 2026

Marcoantonio

Everything was as expected beautiful beach and hotel

Family_with_children

8/10

Excellent

12 Jul 2026

Alvaro

This place was amazing for the most part. Clean, good food, clean beach, theater performances were awesome, evening entertainment too. I only had one encounter with a so called staff member, that was unpleasant. They try to get you to take a tour of their Exclusive Travelers Club and if you’re not interested the lady was rude and pushy and took my spa coupon away bc I told her I wasn’t sure if I was going to get any services bc we were with our kids. She let my husband keep his! The pool set up was a bit strange and water was super hot but, Honestly the resort was in a whole was wonderful, I’d recommend!

8/10

Excellent

09 Jul 2026

John

Great place to stay

Partner

8/10

Excellent

08 Jul 2026

Dannielle Rochelle

Overall it was an excellent experience. I would suggest that there are steak knives in the buffet area for the on demand steaks and that reservations for the specialty restaurants are more available. Otherwise no complaints!

Partner

8/10

Excellent

07 Jul 2026

WASHINGTON FERREIRA DE

Um hotel que recomendo, mais com um cuidado a mais, se forem em família e precisa de mais cama eles não te dão opção para trocar a não ser que você pague por tanto de pessoas que for hospedar novamente.
Comprei pelo site Expedia, onde diziam não ter quarto que hospedaria eu, meu esposo e dois filhos, me cobraram por 2 quartos no site, e fizeram a reserva de um quarto, e chegando no hotel não tinha cama para meus filhos só um sofá cama que por sinal muito ruim, a única opção que me deram era pagar o valor pelos 4 por cada noite para me acomodar em outro quarto com camas para meus filhos. Então certifiquei antes as suas reservas. Mas tirando isso o Hotel é muito bom e pessoas agradáveis.

Family_with_children

10/10

Exceptional

07 Jul 2026

Sally Victoria

Hotel was fab. Lovely restaurants, lovely pool and beach. Would 100% recommend

8/10

Excellent

06 Jul 2026

Olga

We had a great stay overall! The hotel is beautiful, well-maintained, and the grounds are lovely. However, there are a few areas that could be improved.
The pool water was almost hot, so it wasn't refreshing and wasn't enjoyable on the hot day. We ended up spending most of our time at the beach, which was great.
The restaurant reservation system was frustrating. During our 7-night stay, we were only able to book specialty restaurants for 3 nights because there was never any availability. The buffet had a good variety of food, but on the last two days many items ran out early, and the lines were very long. My child waited 15 minutes for pizza, only for it to run out, and my husband was standing in line for the steak, which was served undercooked. We visited at the end of June, and I can't imagine how much worse the experience would be during spring break, when the resort is typically at full capacity. If restaurant reservations are limited, the buffet should be fully stocked throughout service.
The towel service also needs improvement. We tried to exchange towels before the 6:00 PM closing time, but around 5:45 PM there were often no clean towels available or long lines. Restocking towels before the evening rush would make the process much smoother.
Overall, we enjoyed our vacation, and with a few improvements, this hotel could offer an even better experience.

Family_with_children

10/10

Exceptional

05 Jul 2026

Jaime

We had a great time 2 families total of 8 - food was great and amenities were great. Staff were all nice and helpful.

Family_with_children

4/10

Poor

04 Jul 2026

Ramon

Pros- staff was nice, pool was nice but hot, place was clean, checkin and checkout was fast. Room service was fast to order food but not very good. Beach was close and a lot cleaner than other beaches closer to Cancun.

Cons- mostly only ate at the buffet because all the reservations were gone for the day early. Food quality was not good at the buffet. The pool snack bar constantly ran out of pizza, no nutella for the crepes… several times ice ran out at the bar. Pool bar closed at 6pm.. restrooms weren’t close to the pool. rooms were hot because ac would turn off when not in the room. Adelitas food was good but super small portions, so had to order alot. Only got bacon 1 morning at the buffet cause they ran out.

Family_with_children

6/10

Pleasant

01 Jul 2026

Hector

I recommend that other travelers do thorough research before booking with this hotel.

Family

10/10

Exceptional

01 Jul 2026

Sofiah Olawunmi

Catalonia grand costa mujeres was amazing. I really enjoyed my stay and I highly recommend. The staffs were extremely nice and sweet. The food tasted amazing and I was spoilt for options. They also had amazing activities to keep you entertained, I really enjoyed the Spanish class, moon walk dance and squid game.
10/10 experience.

Family

8/10

Excellent

01 Jul 2026

Anderson Jose

The room wasnt cooling

Partner

8/10

Excellent

30 Jun 2026

Ricardo

Pros: clean and spacious room (grand family privileged swim out), hotel areas were spacious and great, beach was great
Cons: average food, insufficient staff at bars, restaurants, spa. Fridge in room wasn’t working upon arrival and leak in bathroom sink. They were fixed but for the price this should not have happened. Fifth avenue stores were a disappointment, first time I leave without buying anything.

Family_with_children

10/10

Exceptional

29 Jun 2026

ravonna

Me and my family loved the Catalonia. The food was really good. And at the buffet the food was hot. The staff was nice and the rooms are spacious and clean. The only issue I had was at checkout they charged me for either a meal or drink. They did take it off but it took a while and we had a flight to catch. Other than that the resort was great.

Family_with_children

10/10

Exceptional

25 Jun 2026

Mercedes

100% recommended. My family had a great time.

Family_with_children

10/10

Exceptional

24 Jun 2026

Marci Lea

Our stay at Catalonia Grand was absolutely exceptional. As a family, this was our very first all-inclusive resort experience with our children, and it exceeded every expectation we had.

From the moment we arrived, we were impressed by the beauty of the resort, the immaculate grounds, and the attention to detail throughout the property. Everything was spotless, well maintained, and created a truly luxurious yet welcoming atmosphere.

What made our experience especially memorable was the outstanding service. Every member of the staff was warm, attentive, professional, and genuinely eager to ensure we had an unforgettable vacation. The bar staff was particularly fantastic—friendly, engaging, and always ready with excellent service and a smile. No matter where we were on the property, we felt genuinely cared for.

The dining experience was another highlight of our stay. We especially loved the hibachi restaurant, which was both entertaining and delicious, and the steakhouse, where we enjoyed some of the best meals of our trip. The quality of the food, and service was outstanding.

As first-time visitors to an all-inclusive resort with our kids, we weren’t sure what to expect, but Catalonia Grand delivered the perfect combination of luxury, relaxation, and exceptional hospitality. The memories we made together as a family are ones we will cherish for years to come.

We left feeling refreshed, pampered, and already planning our return visit. We highly recommend Catalonia Grand CM

Family_with_children

10/10

Exceptional

23 Jun 2026

Denise

Everything about my stay was perfect!

Family

10/10

Exceptional

23 Jun 2026

Icilda

My husband and I stayed for 6 days and enjoyed every bit of it. Food was great and the staff is wonderful. There were a ton of activities to do during the day and the shows at night were beautiful.

Partner

10/10

Exceptional

21 Jun 2026

Silvia

The rooms were very clean, and the whole hotel was excellent. The staff was very friendly, and there was a great variety of food. It's very good for families with children.

Partner

10/10

Exceptional

21 Jun 2026

Rehannah

The experience at Catalonia Grand was out of this world. Never have I been to a resort that kept me entertained every second of my stay. They thought about it all. I have no complaints. It was the best experience and I will definitely be returning as the time was too short to explore all that the hotel has to offer.

Partner

8/10

Excellent

21 Jun 2026

Hiba

The resort was absolutely beautiful and the workers did everything they could to make us feel comfortable and exceeded our expectation except for one little thing. It’s really hard to get a reservation for the restaurants. We were only able to get one reservation for 9:40 PM on the last day everything else was booked prior in advance.

Partner

10/10

Exceptional

20 Jun 2026

Vatsalkumar hareshkumar

Great service

Family

10/10

Exceptional

20 Jun 2026

jesus

Five stars in all—facilities, staff, etc.—and the food was especially perfect.

Family_with_children

6/10

Pleasant

20 Jun 2026

Alexis

Mu lento el selvisio entrba al buffet y avese salia u Todavia no llegava la vbevida

Family_with_children

8/10

Excellent

19 Jun 2026

Juliet Uy

Well maintained property. Our room was spacious and was kept clean with daily housekeeping service. Fridge was well stocked. Most of the staff were friendly, though most of the restaurants and the pool area seemed like they could use more staff. The restaurants that were open only for dinner were pretty small, so make sure to make reservations as soon as you check in. For some reason, it was always warm in the restaurants (poor a/c or ventilation?). The buffet was great… but if you stay for a week, food choices get to be repetitive. Food at Swichi and Mamma Mia were delicious! Nightly shows and live music were entertaining! Overall, we had a great stay.

Family_with_children

6/10

Pleasant

19 Jun 2026

Elizabeth

This hotel is beautifully designed. The beach, pools and restaurants are all very nice and conveniently placed. This resort is geared more for families with young children or couples who don't drink and are looking to relax. The daily activities are not for everyone.
We were bummed out about the service in the restaurants and the pool side. The food was just ok. We found better options in the buffet along with better and more attentive service.

The rooms are nice and spacious.
Room service is slow.
I personally would not return to this hotel.

Partner

8/10

Excellent

18 Jun 2026

Carlos

La verdad el hotel esta bueno lo unico que no es muy grande y aveces uno se aburre un poco, la comida no es tampoco la mejor, buffet no mucha variedad y los a la carta estan muy normalitos, el lugar de juegos es muy simple y la disco igual, lo que si esta lindo, limpio y el staff bien agradable, un hotel bueno pero le faltan cosas que hacer como los hoteles grandes

Partner

10/10

Exceptional

17 Jun 2026

Larisa

10/10 experience!! Everything was lovely, staff is great, and the property is super gorgeous and clean!

Partner

10/10

Exceptional

17 Jun 2026

cynthia alvarez

The only issue

10/10

Exceptional

17 Jun 2026

ruben miranda

The resort was excellent everyone was helpful
Very clean had a great time here

Friends

10/10

Exceptional

16 Jun 2026

Jorge

More bartenders needed at pool bars

Family_with_children

2/10

Poor

15 Jun 2026

Maricela

Todo súper bien lo único fue en recepción mal trato y poca información

Partner

10/10

Exceptional

14 Jun 2026

David

We stayed at the resort May22nd through May 31st.

First, this is our 2nd time here at the hotel. We stayed at the sister resort in Puerto Andenrsous in 2025 and we are booked to return to that resort in Sept 2026 - IMO its the better of the two hotels, even as a older hotel, its just a better experiuence.

I am sad to say im very dissapinted in my expeirnece at the hotel. We were given the wrong wrist bands, placed in the wrong room/building and when all uncovered it was almost as if we were the ones who made this mistake. Was an interesting expesrience this time around and more than likely our last stay here -

Not to say that the waiters/waitserss at the pool, in all resturants, coffe bar, etc werent excllcent and willing to do whatever was needed. Everyone, outside of a few, were amazing and helpful.

Clean/Decent Food/Small/Easy to get around

2/10

Poor

07 Jun 2026

Roula

The place is clean but poor selection and quantity of food, everything opens late and close early, bar close at 11. Zero entertainment during the day, No shows at night , bar on the beach is slow far and not complete. Every single person you deal with will steal you by making you pay in pesos at a special change fees comes down to an xtra few hundred dollars . Terrible experience and bad / false advertisement

Family

6/10

Pleasant

07 Jun 2026

Faiyaj

The rooms were really clean no complaints very hardworking staff. However, some nights we never received our room service we had to call or go to the lobby and it would take 2 hours. Our friends also got their airpods stolen by their housekeeper, like I said no complaints for my room but unfortunately be careful. All food was good but Italian gave me a stomach ache

Partner

10/10

Exceptional

07 Jun 2026

Monica

Great hotel! Service was good. Pools are relaxing. Good option during seaweed season. It has much less than other areas. Book your restaurant reservations for dinner as buffet is average but not great. It is secluded but uber is an option.

Partner

10/10

Exceptional

06 Jun 2026

Seonghyun

The resort was great, food, drinks and rooms were all great and well maintained. Some elevators were not working so it was a bit of a walk to a working elevator. Other than that it was fantastic.

Family_with_children

10/10

Exceptional

05 Jun 2026

Daily

Had such a good experience. I would definitely come back next year. Staff is amazing and the resort its beautiful.

Partner

2/10

Poor

04 Jun 2026

Sergio Garcia

Sus instalaciones son un peligro en la quinta avenida sus fuentes de agua son peligrosas para las personas no tienen ninguna protección para prevenir a las personas que no tengan ningún accidente
mi esposa se resbaló y cayó dentro del agua y al caer se fracturó su pie y tiene que tener una recuperación de 8 semanas y no se hizieron responsable de nada ningún departamento del hotel todos se pasaron la bolita tuvimos que ir a la ciudad de Cancún para su atención médica

Partner

6/10

Pleasant

30 May 2026

Monique

The property was clean and the staff was very nice, however, my room smelled like mildew, the food and drinks were 4 out of 10. No seasonings were included or provided with the food. The steakhouse on the property had no AC. The drinks were okay.

Self

10/10

Exceptional

28 May 2026

Melissa Marie

Everything was great!

8/10

Excellent

26 May 2026

Youna

Hotel is very nice
Staff were very good and professional
Food in the buffet was not the best.
Steakville is EXCELLENT
Food at AYAMI was dry good.
Mama Mia was below average
Front desk were not helpful at all.

Friends

10/10

Exceptional

25 May 2026

Amanda

Pics don’t do it justice! The plants are all grown up so it feels like you’re on a botanical garden!

Partner

10/10

Exceptional

23 May 2026

granit

I've been going to costa mujeres for the last 3 years at different resorts. This was the first one we came to. We have been this two other resorts that have a more known name. However neither one of those top Catalonia. Catalonia was and is our favorite. The food is unmatched with the variety they offer whether in restaurants or the trucks and grab and go by the pool. The Mexican restaurant was our favorite. Jasiel was our server at the Mexican restaurant and he was so amazing and left a mark on us that we still remember him 3 years later and wanted to go visit him from the other resorts. The pools were amazing. The swim up suites were great. The servers all around the pool were phenomenal and so efficient. We definitely will be coming back and can't wait.

Family_with_children

10/10

Exceptional

19 May 2026

Svetlana

Very good

Friends

10/10

Exceptional

18 May 2026

Cindy

My boyfriend and I decided to stay at this resort for our first vacation and it did not disappoint. The food was incredible and the service was outstanding. We particularly appreciated the water purification as we did not hesitate to drink the water or brush our teeth. The staff was extremely helpful and nobody was pushy. The online booking for a restaurants can be a little tricky, but we were able to find a table last minute at most places.

Partner

10/10

Exceptional

17 May 2026

jessica

From start to end of our trip this resort had everything we needed. Front desk was courteous and helpful. Room was fully stocked and very clean. Pool was salt water !! Amazing staff and food! Restaurants were amazing and delicious.

Family_with_children

10/10

Exceptional

16 May 2026

Galina

N/A

Friends

8/10

Excellent

12 May 2026

Ariadna

This hotel is good in general. There are a few things to mention. The good: Beautiful landscape and gardens, everywhere you look is green and flowering. The rooms are big and modern looking. The pools are delicious, I am not sure but I think they are heated. The staff is very friendly and polite. The thing that most impressed me was the quality of the night shows. They are very elaborated to be a hotel, the costumes, the dancers, the equipment, the facility (they have a climatized theater), it was all wow.
Things I wish were different: the food was mostly good, but not great, some desserts I couldn’t even finish them, the Mexican food was great though. We could not get a reservation for the seafood and japanese restaurant so I can’t say anything about them. Also, the bathrooms would benefit from ventilation fans or some sort of odor extractors. The bathrooms in the buffet smell terrible all the time, same in the rooms: if you do number 2, the smell will stay there for hours. I advise to pack “before you go”. The drinks were also kind of soft.
But we had a great time in general to be honest.

Family_with_children

10/10

Exceptional

03 May 2026

Arnaldo

10/10! Catalonia always is the best option!

Partner

8/10

Excellent

23 Apr 2026

Adeline Steppe

Small quiet resort (pool area is loud but beach is quiet, not a lot of entertainment but I don't care about that as I'm there to relax and recharge), very clean, great service. Food is average, drinks are good. Love the beach bar. Plenty of shade at the beach but need to go reserve chairs early. That part is a bummer and shouldn't be allowed. This was our second stay and I would go again because overall it's a great value.

Family_with_children

2/10

Poor

20 Apr 2026

Kourosh

I recently stayed at this hotel and unfortunately had a very disappointing experience from start to finish. The staff were consistently rude and unhelpful, which immediately created an unwelcoming atmosphere. It felt less like a relaxing hotel and more like a cheap, drinking-focused environment, which was not what we were expecting at all.
One of the biggest frustrations was the pool area. We were rarely able to use it because guests would reserve sunbeds early and leave them unattended for hours, with no intervention from staff. This made it nearly impossible to actually enjoy the facilities we had paid for.
The beach was equally disappointing. It was overcrowded with rows of back-to-back sunbeds, leaving very little space to relax, and there were no umbrellas available for shade, making it uncomfortable to spend any real time there.
The food was by far the worst part of the stay. The main buffet had very little selection, and the quality was extremely poor. Meals felt repetitive, unappetising, and far below what you would expect from a hotel of this type.
Overall, this was not a pleasant experience, and I would not recommend this hotel to anyone looking for a relaxing or enjoyable stay.

Partner

10/10

Exceptional

19 Apr 2026

Angela Joy

Rooms were great, staff helpful, late night food options and lunch options didn’t rotate

Family_with_children

10/10

Exceptional

14 Apr 2026

Torres

Ok this is really for the price and the staff is amazing. The property is very convenient and the beach is top tier. This quaint and modern. Don’t hesitate, just book it.

Family_with_children

10/10

Exceptional

14 Apr 2026

Pearlyn

Spacious and Clean rooms! Aesthetically pleasing and very well maintained property!

Partner

4/10

Poor

13 Apr 2026

Joseph John

We recently stayed at your resort and unfortunately had several issues that impacted our overall experience.
We booked a room with two queen beds but were given a room with only one king bed, which was inconvenient for our group.
Our room accommodated three guests, yet we were only provided with two pool towels. It was a hassle each time we needed an extra towel. Additionally, once you check in, you’re required to bring your towel back daily to exchange it for a clean one. Unfortunately, the towel stations frequently ran out of fresh towels, forcing us to repeatedly check back throughout the day, which was both inconvenient and frustrating.
Some of the furniture in the room was broken, there was no fan in the bathroom, and only one blanket was provided. We had to request an additional blanket each day for the pullout couch.
The food was fair at best and did not meet expectations for a resort of this caliber.
There were frequently room service trays left in the hallways for extended periods, often for the entire day, which detracted from the overall cleanliness and appearance of the property.
The seaweed conditions on the beach were poor during our stay.
Bar service—especially at the pool bars—was consistently slow.
While the spa massage service was excellent, the overall spa amenities did not meet expectations.
Restaurant reservations were extremely difficult to secure. We booked as early as ou

4/10

Poor

12 Apr 2026

kristen Michelle Alaba

We booked a room with two queen beds but were given a room with only one king bed and a pullout sofa, which was inconvenient for our group. Our room accommodated three guests, yet we were only provided with two pool towels. It was a hassle to get an extra towel. Additionally, once you check in, you’re required to bring your towel back daily to exchange it for a clean one. Unfortunately, the towel stations frequently ran out of fresh towels, forcing us to repeatedly check back throughout the day, which was both inconvenient and frustrating.
Some of the furniture in the room was broken, there was no fan in the bathroom, & only one blanket was provided. We had to request an additional blanket each day for the pullout couch. The food was fair at best and did not meet expectations. There were frequently room service trays left in the hallways for extended periods, often for the entire day, which detracted from the overall cleanliness and appearance of the property.
The seaweed conditions on the beach were poor during our stay. Bar service, especially at the pool bars, was consistently slow. Crepe station was out of fruit frequently.
While the spa massage service was excellent, the overall spa amenities did not meet
expectations. Restaurant reservations were extremely difficult to secure. We booked as early as our 2nd day for a 6 night stay and were only able to get three reservations total!
We had hoped for a much smoother and more accommodating experience.

Family_with_children

10/10

Exceptional

11 Apr 2026

Yadira Hernandez

The pools are clean and

8/10

Excellent

11 Apr 2026

Tim

Staff was outstanding. The biggest issue was the quality of the food. It was always disappointing and at times it was difficult to eat.l the company should focus on reducing portion size and use the cost savings to improve the quality.

Family

8/10

Excellent

11 Apr 2026

Kevin

The staff were amazing

10/10

Exceptional

07 Apr 2026

Edwin

.

Family_with_children

10/10

Exceptional

04 Apr 2026

Raul

Love the place definitely will recommend and I will definitely come back here

Family

10/10

Exceptional

29 Mar 2026

Vania

Excellent resort, clean room, great food.

Family_with_children

6/10

Pleasant

23 Mar 2026

Pawan

Very difficult to get reservations for restaurants after checking in at the hotel. Almost all restaurants were fully booked and got one reservation after 9pm for dinner. Wasted a lot of time at the front desk to book in for restaurants only to find out the food and service was average.

Family_with_children

10/10

Exceptional

19 Mar 2026

ANELYS

Catalonia Cancún was wonderful. The staff was amazing. Everyone was very pleasant and polite. Room was clean. The entertainment group was so much fun. We enjoyed our time there! Would definitely recommend.

Partner

10/10

Exceptional

14 Mar 2026

Daniela

Loved the hotel. The Italian and Bo restaurant was so good! Will be back.

10/10

Exceptional

12 Mar 2026

Michelle Lee

The pool was refreshing, not too cold.

6/10

Pleasant

10 Mar 2026

Loredana

- nice resort
- good customer service from bartenders, cleaning ladies and waiters
- very poor customer service from reception
- building #1 he’s extremely noisy with blaring music from the entertainment until 11 PM. After that, you hear everyone walking up the stairs talking throughout the night. Couldn’t sleep all night. Should have been warned by reception about this.
- this will hotel would not accommodate a late checkout
- deserts in coffee shop were horrible. One of the worst was the cheesecake in a red cupcake liner. The red cupcake liner died the cheesecake red. Hazardous to health.
- very difficult to get restaurant reservations. Could not try all restaurants.
- biggest downfall: there there’s a lot of seaweed on the beach and in the water. Could not enjoy the beach on this vacation. The beach is not frequently cleaned.
- reception staff was not apologetic about any complaints. I mentioned I would include this in my review and they didn’t care.
- some restaurants servers ask you to leave a positive Google review and wait for you until you do it, leading to a high Google rating for this hotel even if it is not deserved

Family_with_children

10/10

Exceptional

10 Mar 2026

Nadia

Everything was good , the room was clean and the staff was super friendly!

Family

10/10

Exceptional

08 Mar 2026

Justine

The beach is beautiful! Our room was so comfortable and quiet! We had an amazing stay!

6/10

Pleasant

07 Mar 2026

Alexandra

Traveler beware: if you book a Privilege suite at Catalonia Gran Costa Mujeres, confirm what you’re getting. We paid for an upgraded room with a separate bedroom and living area, but were given a standard room facing the noisy main pool. When we questioned it, staff initially denied such rooms even existed instead of owning their mistake. Only after showing proof of our booking did they finally move us to the correct room in a quieter area.
The resort itself is clean and pleasant, but service is inconsistent and communication poor. We tried to coordinate nearby rooms with friends arriving later and kept being told to “check back,” only to be offered an upgrade for an extra $600. Food was very average, and my husband ended up with food poisoning on the last day. The beach is lovely, but by 8 a.m., most shaded chairs are “reserved” despite rules against it.
The kids’ club is also misleading—hours are limited, and only ten kids can attend unattended at once, which makes little sense for a family resort. Even the coffee shop, though a nice touch, involved 30–45 minute waits each morning.
While some staff were friendly, the overall lack of accountability and inconsistent service made the experience fall short for the price. Glad they fixed our room issue, but we don’t see ourselves booking another stay.

Family_with_children

10/10

Exceptional

06 Mar 2026

Darren

Ocean was good, pool a little cold

8/10

Excellent

04 Mar 2026

Jennifer

Great size rooms and one of the cleanliness resorts I've been too. The shows are amazing if your kids can stay up until 10 please make sure you check out the shows. Drinks at the lobby bar are top notch. Everywhere else drinks are 4 star. Food is also 4 star. Tbh we ended up going to the buffet after every restaurant. Buffet was by far the best food in the resort. Beach is beautiful!!! Pools are super cold if it's overcast and cloudy you can't swim.

Family_with_children

10/10

Exceptional

26 Feb 2026

Yukihiko

Friendly and kind staff