TRS Coral Hotel – Adults Only All Inclusive

Mexico , Cancun (and vicinity)
CANCUN, Vialidad Paseo Mujeres
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100 reviews shown

10/10

Exceptional

06 Jun 2026

Kristy L

TRS Coral was an amazing property. The rooms were very clean, as well and the entire complex. All the staff members we interacted with were top notch always accommodating and helpful. Yurenni, our butler was fantastic! Any and every thing we needed she was right there to help. She was so informative about what was going on around the resort during the day and night. We couldn’t have been happier. I would definitely recommend this resort and we hope to visit again!

Partner

10/10

Exceptional

03 Jun 2026

Pedro

The Best

Partner

10/10

Exceptional

02 Jun 2026

Xiaoli

The resort is beautifully built and the staff are very professional, helpful and welcoming. I would recommend that the butler team to examine the rooms before having guests check in though. We had a situation where the water pressure of the rainforest shower head was weak (yes we were on the top floor but the 4th floor shouldn't have this weak a water pressure) and the other small shower head just would not clamp on to the pole and kept sliding down. It was not a pleasant experience when halfway through the shower we had to go the front desk and ask for a solution. The staff was very helpful and they upgraded us to a different room where the shower head worked. Again this may not have been possible if we went during the peak season. So I would hope the hotel checks and maintains the rooms regularly to avoid this. I also hoped that the AC vent wouldn't point directly towards the bed - I was worried that it would give me headaches. Otherwise the hotel was really enjoyable, food and drinks were excellent, especially La Bohème, El Gaucho, Poseidon (buffet) and Capricho (breakfast). The beach was well maintained and the beds are very comfy both by the beach and by the pool. We will be back!

Partner

8/10

Excellent

02 Jun 2026

Guillermo

Middle management is bad focused on the numbers and ready to lecture you. Did not feel free and everything is a hike. Room was great we did the upgrade but regret doing so. Will not be returning.

Family

10/10

Exceptional

01 Jun 2026

Neal

Cannot say enough about this hotel property. From our butlers to to the staff to the company for offsite excursions everything was top notch! We cannot wait to visit again.

Partner

8/10

Excellent

30 May 2026

Shara

My husband and I visited here in summer 2020 a year after it opened. We decided to come back May 2026 for our anniversary. Overall, we had a nice experience since we've been dying to get away from work/kids/life. Our butlers were attentive as well as the restaurant / bar staff. The food at the resort restaurants was pretty tasty and they offered a wide variety. Our junior suite ocean facing was excellent. Clean and the views were amazing. The beach was not crowded and it was easy to access the water. The main TRS pool was festive with guests, drinks , music and activities! Their spa massage and hydrotherapy experience really exceeded our expectations. Make sure to get the 2 for 1 deal. The spa / gym facilities were great and worth the money. The only drawbacks to mention were 1) the check-in process...extremely drawn out with constant pressure to buy upgraded rooms 2) in the lobby, outside restaurant, etc. pressure from staff to buy spa passes 3) The Chic cabaret dancers were so talented and excellent entertainers, however, the dinner provided left much to be desired. 4) lastly, the resort alcoholic beverages had to be watered down. Thankfully we bought our own bottle at duty free at the airport. Overall a great stay and I would recommend to others

Partner

10/10

Exceptional

28 May 2026

Josue Ernan

The hotel was an absolute 10 out of 10 . Everything was great and the staff was friendly and welcoming. Want to give a special shout and thanks to Karla Miguel for room decorating and going above and beyond,

thanks TRS Coral for the incredible experience will definitely be back !

Partner

10/10

Exceptional

27 May 2026

Andrew

Reach out to the staff ahead of time and ask about the most popular restaurants. They do fill up fast. El Gaucho is a must and the cabaret show is just as hard to reserve. Bali beds fill up fast as well.

The staff will bend over backwards to help you, just ask.

Partner

10/10

Exceptional

27 May 2026

Connor

The property is absolutely gorgeous. All the restaurants at night are 5 course meals and absolutely delicious. The butler assistant is much more helpful than I expected it to be. My butlers, Benji and Jimmy, are 11/10. They helped me plan my proposal and everything was kept a surprise it went amazing and they added their own special touches to the room and proposal plans. Even went in their free time to get flowers in Cancun to surprise my fiancée with. When I come back they will be my specific butlers that I ask for.

Partner

8/10

Excellent

26 May 2026

James

Robert and Carlos were my butlers and they were absolutely amazing with responding to all of my needs. I enjoyed most of my room. I stayed in 2001 swim up definitely book it it’s like having an extended pool with the lake view. The only thing I didn’t enjoy is the old smell and mildew smell they need to do a deep clean or have diffusers with essential oils. The food was ok not the very best. But overall I had a great experience. I will definitely be back back.

Self

10/10

Exceptional

26 May 2026

Neal

The property is fantastic. A 3 min walk to the beach. We were able to get chairs and umbrellas without a problem both at the beach and at the pool. All the hotel staff was very pleasant and accommodating for everything. Our evening butler Frida was absolutely fantastic in helping with dinner reservations, turn down service, getting our mini bar restocked and setting up our spa reservations. The pool waitstaff was pleasant and attentive. The swim up bar gets a little crowded so we would get out of the pool and order on the backside of the bar- never a wait. The poolside snack bar was ok for a quick bite. The onsite restaurants were also fantastic. We found boheme and gaucho to be our favorites

Partner

10/10

Exceptional

26 May 2026

Paris

Beautiful resort! Friendly and helpful staff

Partner

10/10

Exceptional

26 May 2026

Rebecca

Outstanding. Staff was super welcoming felt like family.

8/10

Excellent

24 May 2026

David A Trusty

The property was amazing. The was some hang ups at the beginning but the terrific staff made every attempt to rectify all issues. The food was amazing and all restaurants were not overly crowded. The pool waters were warm as well as the ocean water(although the seaweed was a bit of a challenge). I recommend this property for couples definitely. The swim up suites were amazing. I don’t have any real complaints about the property or the staff. I would definitely go back

10/10

Exceptional

24 May 2026

Wilhelm

Beautiful Property, the room we had was Beachside and we had a great view of the beach from afar!! The little boats hauling us on the river from point to point were a nice touch same with the golf cars!! Breakfast was amazing everywhere, lunch was good, dinners could have been better flavor wise, the service was excellent!! The pool was great just had wished for a little bit of shade somewhere in the water besides the bar but the lounge area by the pool was great!! Loved the walk to the beach, the sand wasn’t the cleanest though and everything was bright and white!!

Partner

10/10

Exceptional

24 May 2026

Sébastien

Amazing hotel with great staff. I highly recommend.

Partner

10/10

Exceptional

22 May 2026

Roy Ngochi

The Staff made my trip and stay special. Estrella was great! The loft room was stunning.

10/10

Exceptional

19 May 2026

Derrick

Property was amazing! Room was clean and staff was very friendly and beyond helpful with anything you needed.

Friends

10/10

Exceptional

17 May 2026

Giselle

Another big thank you to our butler Bryan! He was amazing from start to end. We couldn’t have enjoyed our vacation any more without his help.

Partner

10/10

Exceptional

17 May 2026

casey

Love this place, been here three times and never disappoints. Food is good for an all inclusive but the butler service and restaurant reservations leave. Little to be desired. Overall great place though

Partner

10/10

Exceptional

16 May 2026

Fernando

Muy buena atención de la recepcionista y de los mayordomos

Self

10/10

Exceptional

14 May 2026

Anthony

The resort was spectacular!! The staff was great friendly and very well ran, they covered everything that we needed during our stay, I highly recommend Gaucho for dinner or meals the chef Marcos was amazing!!! Treated us like a family member!

10/10

Exceptional

10 May 2026

Adrian Lamont

No complaints

Family

8/10

Excellent

08 May 2026

Shawndell

I couldn’t use YouTube on the tv we should have access to listen to music on tv

10/10

Exceptional

06 May 2026

Ismar

Our stay at the TRS Coral Hotel in Cancun was truly a 10/10 experience. The resort is exceptionally clean, with modern, spacious rooms that were comfortable, high-end bedding. The staff provided incredible, attentive service often featuring dedicated butlers who go above and beyond to arrange reservations and personal touches. Dining is a major highlight; the à la carte breakfast at Capricho, with made-to-order options, is a fantastic way to start the day, especially if you get a table in a top waiter's section. It is an adults-only sanctuary that makes you feel pampered, and I highly recommend it for a relaxing yet lively trip.

Partner

6/10

Pleasant

06 May 2026

Allissen

Beautiful resort with a stunning property overall. The customer service, however, was lacking. Check-in was long and felt unwelcoming from the start. We stayed in a swim-out room, which was beautiful, but there were a few maintenance issues — the jets needed repair and the patio light was not working.
We were asked to wait until 3 PM to enter the room because they stated they needed to do a “thorough check,” yet several items still appeared to have been missed. The “butler” service also did not feel like true butler service.
It was my birthday trip, and I travel every year for my birthday, so I’m used to resorts adding thoughtful touches like a birthday banner on the door, chocolates, or a small cake in the room. Unfortunately, none of that was included here. Birthday decorations of any kind required an additional fee, and when I asked customer service about a simple door banner, I was told, “We don’t do that.”
On a positive note, the food was very good for an all-inclusive resort. The Italian restaurant was just okay compared to the others. Overall, we still had a good time, but the experience lacked the personal touches that make a birthday stay feel special.

Partner

2/10

Poor

05 May 2026

Daniel

Lack of communication, 0 accountability.
Lied about the room and accommodations.
Paid for ocean view, got a view of the pool
Useless butler
Nothing done for birthdays
Supposed to be adults only, not true.
Asked about allergies and restrictions....everyday they gave me something on the restriction list.

10/10

Exceptional

04 May 2026

Jenna

Best spa ever! The food was great! Paul the customer service manager took care of us!! He made the trip so special! Looking forward to our next visit!

Family

10/10

Exceptional

04 May 2026

Eric

Spa was amazing!! Must do and Paul the head of customer service is the best!

Family

4/10

Poor

03 May 2026

Damilola

I want to preface this by saying the resort itself is beautiful and the premium experience events team are truly fantastic and attentive, but I cannot in good conscience leave without warning other guests.

During a 3 night stay $216 was stolen from my purse while I was staying here. This was not a case of leaving my valuables out in the open, my purse was tucked away amongst my belongings, so for someone to have taken money from it means they went through my things deliberately. My coin slot was left open, and my ID and debit cards were rearranged, so this was an intentional act of theft.

The feeling of having your personal belongings searched through without your knowledge, in a room you are paying to be safe in, is genuinely distressing. I came here to relax and celebrate my fiancé’s birthday and instead I’ve left feeling violated and unsafe. I would urge any guests to use the in-room safe for absolutely everything of value and to be aware that this can happen, even in a resort of this calibre.

Partner

10/10

Exceptional

30 Apr 2026

Giovanni

We had the most amazing stay at TRS Coral Hotel with my friends and I genuinely can’t recommend it enough.

From the moment we arrived, our butlers Sergio and Ana took incredible care of us. They were attentive, thoughtful, and went above and beyond to make sure we had everything we needed throughout our stay. They even made my birthday feel really special, which I’ll never forget. It felt personal, warm, and truly well taken care of.

The ambiance of the resort was a solid 10/10—beautiful, relaxing, and exactly the kind of luxury getaway we were looking for. The staff across the entire property were consistently warm, welcoming, and respectful, which made the experience even better.

Food-wise, it was a bit mixed, but overall still enjoyable. We didn’t get to try everything, but Helios and Capricho were great for breakfast and definitely stood out for us.

Overall, the service and atmosphere carried the experience in the best way. We left feeling well taken care of, appreciated, and honestly a little spoiled. We will absolutely be coming back again—that’s a promise.

If you come here request Sergio and Ana as your butlers you will not be disappointed. I miss them already!

Friends

4/10

Poor

30 Apr 2026

Brittany

2 girls in our group got food poisoning, I was sick for days. Food tasted horrible. Drinks were awful, mixers tasted artificial and alcohol was not high quality. Poor service. Breakfast took over an hour for an omelet. Will never go back.

10/10

Exceptional

30 Apr 2026

Lance

The property was great. We loved everything about our stay the atmosphere, food, service, and the staff. We would stay there again for sure. Our Expedia Butlers were great!

Partner

6/10

Pleasant

27 Apr 2026

Ryan George

Amenities
The amenities were fantastic, good food and great liquor selection. The wine selection leaves a lot to be desired. High cost liquors like johnny walker and patron are included but bottled of wine that cost $9 in the states are considered premium.

Butlers
For butlers we had Sergio and Ana. The butlers were amazing with facilitating dinner bookings, and amending dinner booking requests and were very attentive overall.

General Staff
We had several instances where the room was not restocked based off of requests or restocked with water at all. This was remedied quickly with the butler service however having to use the butler service so often for these kinds of things made it feel like a necessity to have a butler rather than a luxury and made it feel less like a vip access resort. Even though the butlers were able to get the items remedied it often took hotel staff a long time to complete the task compared to when we reached out to our butler.

Cleanliness
We did notice after a few days of staying there that we had something black dotting our shower. We originally thought this was just part of the porous shower stone however we later realized that it was able to be scratched off and might of actually been mold. I am sure this is a constant problem with the constant moisture and humidity however a thorough room cleaning and shower cleaning with bleach would most likely resolve this in between guests.

Property Condition
Not enough characters to continue 2/5 stars

Partner

10/10

Exceptional

26 Apr 2026

Tyler

TRS was incredible and Karla made it happen! Huge thanks again to Karla, Mel, and Daniela!!! We can’t wait to see you all again!

Family

2/10

Poor

25 Apr 2026

Navroze

Very pushy sales and they get upset if you say no. Unable to have the full experience as there are 3 weddings this week so a few restaurants are open for dinner. This is our second time here and overall the quality has been disappointing in areas including accommodation, food and level of service.

Partner

8/10

Excellent

23 Apr 2026

Charlotte

We absolutely loved our stay at TRS Coral. The property was stunningly beautiful, the staff was kind and accommodating, and we had the best vacation. The only hiccup was reaching our assigned butler at arrival, but once connected through the front desk, communication was seamless.
Our one significant frustration was with the Palladium Travel Club. Before we even reached our room — exhausted from a full day of travel — an agent pulled us aside, showed us a map of the property, and made it feel like a helpful welcome. He then seamlessly transitioned into signing us up for what we didn’t know would be a 3-hour sales presentation the next morning.
We were told we’d receive a free couples massage as a perk for celebrating our 10-year anniversary, and genuinely believed this was a thoughtful gesture from the hotel. That framing was never corrected. The next morning we were taken to breakfast, then toured premium rooms, then brought to an office and pitched a 5–10 year membership.
What made it most frustrating wasn’t the presentation itself — it was the lack of transparency. Had we known upfront this was a timeshare-style sales pitch, we could have made an informed choice. Instead it was disguised as an anniversary perk. It also wasn’t fair to the representative that didn’t know we weren’t informed of the true situation.
For a resort this beautiful with staff this warm, that experience cast an unnecessary shadow over the start of an otherwise wonderful trip.

Family

10/10

Exceptional

22 Apr 2026

Hayden

This was our first stay at a 5-star hotel like this and I couldn't say better things about it. The service was incredible, our butters Ana & Sergio where just incredible. Awnsering every question we had, fulling dreams, and setting up surprises.
The hotel was a little confusing to navigate with the several locations and properties around the palladium area, but staff as well as the butters had us covered in no time.
The drinks at the several bars across the bar where just incredible, bartenders super patient as well as mixing some of the best cocktails i've ever had. All the bars where using only top shelf liquor if not something very close to it.
All I gotta say is I will be coming back most definitely, I loved this resort even more then I could have ever imagined and it had treated us so well for me and my girlfriends 3 year anniversary.
Thank you to everyone who had hosted us.

Partner

10/10

Exceptional

14 Apr 2026

Yuliya

Great

6/10

Pleasant

14 Apr 2026

Sojin

The room cleaning service was not satisfied, the refrigerator was leaking, the scale was out of batteries, the electric kettle handle was broken and the welcome food wasn’t fresh — the cheese was hard and one of the dried fruits appeared to have been bitten. There was also a moldy odor in the room, and the bedsheets smelled. I had to keep calling the front desk on the first and second day to have these issues addressed. What was more surprising was the staff’s attitude at checkout when I raised these issues. She didn’t even apologize and seemed indifferent, as if it didn’t matter. I believe this kind of response may discourage guests from visiting the hotel again.

8/10

Excellent

12 Apr 2026

Mikaylah

Food was delicious. Staff was nice and attentive. Not that much too do and hard to get reservations for dinner.

10/10

Exceptional

11 Apr 2026

Ileana

Our stay was incredible the staff went above and beyond to make us feel special and welcomed. Estrella, Ana, and Sergio were so kind and attentive! The best time was had thanks to them adding the extra care and attention!

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Muhammad Abu

Very friendly staff and clean. Service is great.

Family

10/10

Exceptional

07 Apr 2026

Madison

This resort is absolute Luxury, clean, great foods & drinks. Beautiful beach. Excellent staff. My only con is that there are additional cost for many things! Overall 10/10 experience.

Friends

6/10

Pleasant

06 Apr 2026

Ambria Monet

The hotel overall was nice. The food was decent but overall could have been better. We enjoyed our stay!

Partner

10/10

Exceptional

06 Apr 2026

Liliana

We chose this resort for our honeymoon celebration and it was perfect! The staff was extremely helpful and friendly. We were able to try 3 different restaurants for dinner and they were all delicious, for lunch we usually had Helios or ordered from the pool menu and they were also very good! Every staff member that we encountered was always very welcoming and friendly, a lot of the staff even learned my husbands name because of how much they would come check on us.
Our room was incredible and very clean. Our butlers also made sure to leave us a special detail for our honeymoon one of the nights, and at one of the restaurants they also made a special dessert for us.
They were very accommodating if we needed anything and you can tell that they truly want their guests to have a great experience.
We loved our stay and cannot wait to be back in the near future!

Partner

10/10

Exceptional

06 Apr 2026

Rhea

Yes

10/10

Exceptional

05 Apr 2026

Deja

Would recommend this place 1000 times over. The atmosphere was so welcoming, clean and the vibes were amazing. The resort included activities during the day making it impossible to even want to leave. Definitely will get your money’s worth!

Friends

10/10

Exceptional

03 Apr 2026

Malissa

This was our third stay at TRS Coral and did not disappoint. The location is great, right on a beautiful beach. The staff is always so friendly and accommodating and service is exceptional. This year our butlers, Ana and Sergio, went above and beyond to ensure we had a wonderful experience and had to everything we needed.

Partner

10/10

Exceptional

02 Apr 2026

Antonia

Expedia was the perfect host! They made sure we had everything we needed. Our butler serigo was perfect! Expedia made the checkout process really quick and easy! I’ll be back to TSR resort really soon!

Partner

10/10

Exceptional

31 Mar 2026

Brittni

Beautiful complex! Lots of great restaurants and the butlers were very accommodating. They made my husband’s birthday special and accommodated all of our requests. We wish we could’ve stayed a few extra days!

Friends_and_family Friends

8/10

Excellent

31 Mar 2026

Leo

We have stayed at this property multiple times in the past; while the amenities and the beach remain top notch the service is becoming less consistent. The butlers are less attentive, the front desk staff tends to find an excuse to say no rather trying to accommodate.
We come to this resort to play tennis among other things; no one informed us at any point that Rafa Nadal Tennis Center will be closed for guests for padel tournament until we arrived.
My mother passed away the day after we arrived; we had to cut our stay short. Despite valiant attempt by Expedia/Hotels.com staff, TRS never responded to their requests to issue credit for the unused days due the special circumstances.
We still might come back in the future but will definitely explore other options.

10/10

Exceptional

29 Mar 2026

Jean

Everything was perfect.

Partner

10/10

Exceptional

28 Mar 2026

Nathan Robert

Amazing vacation at TRS. Our Butlers were fantastic. Thank you Ana for attending to our every desire. We will return in the future . The adults only pool was very relaxing and quiet which we really appreciated . Thank you TRS Coral!

Friends

10/10

Exceptional

28 Mar 2026

Edward

Grounds were super clean, staff were quick and efficient. Great service and food at the restaurants and top shelf drinks. Anna was a fantastic butler and made sure to make our stay enjoyable

10/10

Exceptional

26 Mar 2026

Jeysson Ascencio

Great Hotel with so much to do ! You get butlers assigned with your room and they help you all throughout the day with room needs, restaurant reservations , spa reservations , pool bed reservations , etc . Anything you aren’t too sure about just text and ask your butler ! Food is great although some restaurants definitely better than others , multiple places to eat breakfast , lunch and dinner , definitely a big property but they have multiple cart drivers to take you all around and wherever you need to go just stop one and ask ! Overall a great experience had so fun , be sure to check out the other grand palladium property as you get access to most of their amenities when booking through Expedia . Big thanks to Estrella and Ana for being our butlers during our stay they were definitely a big big help !

Partner

4/10

Poor

26 Mar 2026

Prameel

didn’t enjoy the food

Friends

10/10

Exceptional

16 Mar 2026

alexander

Staff helpful, butler Ana is amazing, every corner of property clean and beautiful. Definitely have to come back

10/10

Exceptional

16 Mar 2026

spencer

Amazing resort, it exceeded all of our expectations and we can`t wait to go back.

Friends

10/10

Exceptional

08 Mar 2026

Matt

We had a great experience. A little more staff on the beach would be nice but overall super pleased with our stay. Will come back next year.

Partner

10/10

Exceptional

05 Mar 2026

Benjamin

Everything about this place was amazing

Family

10/10

Exceptional

04 Mar 2026

Myron

This year we tried a loft room vs a swimup we usually use.
We were a little disappointed in the loft as it was too much room for us. It was nice but we missed the swimup. Next year we will go back to the swimup.

Partner

10/10

Exceptional

04 Mar 2026

Lisa

Everything was great

Friends

10/10

Exceptional

01 Mar 2026

Robert

My wife and I stayed at TRS Coral Hotel for our 13-year anniversary, and the experience exceeded our expectations. From the moment we arrived, the staff made us feel welcomed and valued. The service was consistently attentive, professional, and genuinely friendly throughout our stay.
The room was spotless, modern, and very comfortable. Housekeeping did a great job keeping everything clean and refreshed daily. The bed was extremely comfortable, and the overall atmosphere of the resort was peaceful and relaxing — exactly what we were looking for in an adults-only experience.
The amenities were top-tier. The pools were beautiful, the beach area was well maintained, and the dining options were excellent. Every restaurant we tried delivered high-quality food and great presentation. The butler service and attention to detail truly made this trip special for us.
We felt safe, well taken care of, and able to fully relax and celebrate our anniversary. I would absolutely recommend TRS Coral to couples looking for a luxury, adults-only, all-inclusive getaway in Costa Mujeres.
We’ll definitely be back.

10/10

Exceptional

01 Mar 2026

robert john

Spectacular! Third time to the TRS and it never disappoints. The rooms are amazing and clean. The beach is well taken care of and the food is SIX stars!!

Family

10/10

Exceptional

28 Feb 2026

Joycelyn

The overall presentation was impressive. However, with an observant eye, there were many areas that needed attention. Some of the paint on the walls were poorly done, residue build up on the floors, stained carpet in the hallways. The room service food was terrible.

Partner

10/10

Exceptional

25 Feb 2026

Lynda

Fabulous experience at TRS Coral from the moment we got there. Staff professional always happy to help & make your stay wonderful. Resort setting is clean and well maintained. Room’s spacious,clean & well stocked with drinks and snacks. Love the L’Occitane products provided.
Most beautiful beach with plenty of lounge chairs.
Love the boat & cart transportation between TRS & Grand Palladium.
So many options for food. Loved Capricho for breakfast with al carte & buffet options.
Delicious pizza at The Pizza Stop & gelato for lunch
Tentazione the Italian restaurant was amazing along with EL Gaucho.
Definitely not disappointed with food at TRS Coral
Our Expedia Butlers Daniela & Mel provided excellent service

I would definitely recommend TRS Coral !

Friends

10/10

Exceptional

25 Feb 2026

Tammy

I would give 6 stars! Best vacation I've ever had because of everyone at the TRS Coral! Book it now!!

Family

10/10

Exceptional

22 Feb 2026

Jenna

My friend and I had an amazing stay at TRS Coral Hotel and would absolutely return!
Our room was beautiful with a stunning ocean view — waking up to that turquoise water was such a treat. The pool area was clean and spacious, with plenty of sunny spots as well as shaded areas to relax. While you can’t see the ocean directly from the pool because of the greenery, it’s just a short walk to the beach, which is gorgeous, very clean, and has the softest sand. We also loved the fun beachside bar with swings!
A huge thank you to our butlers, Mel and Daniela, who truly elevated our trip. They made all of our dinner reservations, checked in daily, sent us the activity schedule, and even decorated our room beautifully for our birthdays. Their attentiveness made everything feel effortless and special.
Dining was a highlight — El Gaucho was our absolute favorite (I could have eaten there every night!). Teppanyaki was also such a fun experience. We enjoyed the quieter nightlife vibe, relaxing at Aqua late night and having pre-dinner drinks at the Sky Lounge with gorgeous rooftop views. The silent disco was definitely one of our favorite activities!
Overall, a beautiful resort with wonderful service, great food, and a relaxing yet fun atmosphere. Highly recommend!

Friends_and_family Friends

8/10

Excellent

22 Feb 2026

Shen

TV remote in our room was not working and telephone was broken. Others seem OK.

Family

10/10

Exceptional

21 Feb 2026

Marcin

Very clean rooms, staff was helpful and very friendly,
Great food and service

Partner

8/10

Excellent

18 Feb 2026

Rene

Excellent terrace room for my husband’s birthday celebration.

10/10

Exceptional

17 Feb 2026

Jessica

The food was amazing! Also the resort was very nice and clean. Everyone was also very nice and helpful!

Friends

10/10

Exceptional

17 Feb 2026

Nichelle

Great food, great staff, beautiful suites, beautiful property and excellent service.

Leisure Self

10/10

Exceptional

16 Feb 2026

Erik Leonard

Absolutely outstanding! Property, staff, food and Amenities. We will be back soon.

10/10

Exceptional

16 Feb 2026

Ravin

Great staff, service, responsiveness, butlers. Food choices excellent

10/10

Exceptional

14 Feb 2026

Judi Anna

EVERYTHING!!! Everything was breathtaking. Absolutely the best place we have stayed . Will definitely go back

Leisure Family

10/10

Exceptional

13 Feb 2026

Daniel

The staff was amazing. Our butlers Mel and Daniella were so great. I loved the whole vibe and layout of the resort from the pool to the beach, it was lovely

Leisure Partner

8/10

Excellent

12 Feb 2026

Joshua James Peter

My first all inclusive, beautiful resort, great vibe, excellent staff overall. Meals were excellent, book ahead, definitely go to the steakhouse. Book your bali beds EARLY. Our butler wasn't the greatest, but would go back.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Barbara

Rooms are really beautiful. Also thank you to Expedia concierge Daniella who made arrival / check out and booking dinner so easy.

Leisure Friends

10/10

Exceptional

06 Feb 2026

Cassandra

The staff was great. Enjoyed the food. The room was wonderful. Overall great enjoyable experience.

Leisure Self

10/10

Exceptional

02 Feb 2026

Antonino

We were here two years ago and returned just recently; food, staff, hotel grounds and ambience still excellent. Capricho breakfast is the best, you can choose from an à la carte menu and then an ample buffet. Shout out to Super Cesar!! The beach is white sandy and there are plenty of chairs with staff always ready to assist.

Leisure Partner

8/10

Excellent

02 Feb 2026

Karen

We had several issues with room changes and time wasted by attending a sales presentation that ended up taking 6 hours instead of 1 hour. I will say that one person, named Miranda, at the reception desk continued to save the day time after time. No matter what went wrong she was able to sort it out and find a good solution. She maintained her kindness and sense of humor in the face of my sometimes difficult travel companions. So thank you Miranda you deserve a raise in pay! I would return to this hotel because of her customer service as well as the great food and beach. I would also advise to make your restaurant reservations the SECOND you arrive!

Friends_and_family Friends

8/10

Excellent

30 Jan 2026

Dionna

Celebrated my birthday and they decorated the room so nicely. Butler staff was very kind and was able to meet my needs. Will stay again in the warmer months.

Self

10/10

Exceptional

30 Jan 2026

Tracey

The resort was great, food at the à la cartes was delicious and our butlers - Freddy and Linda - made everything extra special. They even arranged for our room to be decorated for my birthday! Thanks to them for everything.

6/10

Pleasant

29 Jan 2026

Monchel

The resort was just okay. For it to be luxury resort it was mediocre at best. The adult side was very limited with activities the pool closed super early and the food selection was not that great. The room had a “wet” smell to it and was extremely humid and there was so much condensation that the floors were slippery and wet. This is a place that I can honestly say I never have to return back to again. The best part was the wellness center and getting a massage other than that I was not impressed. The resort was just okay. It was mediocre at best for a luxury resort. The adult activities were limited, the pool closed early, and the food selection was not great. The room had a “wet” smell, was extremely humid, and had so much condensation that the floors were slippery and wet. I can honestly say I never have to return to this place. The only positive aspect was the wellness center and getting a massage. Other than that, I was not impressed.

Leisure Partner

10/10

Exceptional

28 Jan 2026

CHARVON

Great

Leisure Family

10/10

Exceptional

25 Jan 2026

Emily

We had literally the best week of our lives at this resort! We were so well taken care of by all of the staff, especially our butler, Mel. He helped us with anything and everything that we needed during our stay. On our anniversary, he decorated the room in rose petals and brought us a special bottle of champagne. Our favorite restaurant was El Gaucho and our waiter was Joaquin. His service was excellent and he made sure that we had everything we needed at every return. The food at every restaurant on the resort was incredible. We are big foodies and we had so much fun ordering a bunch of different dishes from each restaurant. We ended up staying in the adult only portion for all of our dinners so we repeated a couple of restaurants but we were happy to do so because the food was so good. The room was always clean and housekeeping made sure of that three times per day. The cabaret show is not to be missed, we really enjoyed the show and the meal. The performers are incredible. And the spa was serene, we really enjoyed the massages and the hydrotherapy. We spent most of our days at the pool and Elias waited on us hand and foot. He was absolutely incredible and such a hard worker. He always checked on us and brought us drinks and food promptly. We were so impressed with all of the activities that were available while on the resort such as yoga, sushi making class, macrame, spin class in the pool, a pole dancing class in the pool, etc! We already cannot wait to come back!!

Leisure Partner

10/10

Exceptional

24 Jan 2026

Precious

The room was beautiful and the staff was exceptional!

Partner

10/10

Exceptional

23 Jan 2026

Peter

We had a great stay! The resort was immaculate and the staff were awesome. Our Butlers Mel, Daniella, and Misa were incredible. They really made our stay extra special. Even our baggage care with Santiz was great. Thank you for a wonderful stay.

Leisure Partner

6/10

Pleasant

20 Jan 2026

Melissa

Every pool was cold and not enjoyable. The hot tub in the spa was lukewarm at best.

Leisure Friends

10/10

Exceptional

18 Jan 2026

Antonios

The staff was absolutely amazing, the grounds were stunning, we can't wait to come back.

Leisure Partner

4/10

Poor

16 Jan 2026

Travis

The service and the quality of food was extremely poor. Everything is about 60% of where it should be. Room service? Yes they have it, but wait 90 minutes so you lose the wikll to order it again. Yes we have a steakhouse, if you like half inch top sirloin you're all set. Jacuzzi on your patio? Yes but we don't have hot water. 8 restaurants? Yes but maybe 4 open at any time. Technically the resort has everything as described, it the quality or the service is so bad you can't come here. Upselling at every opportunity. Putting 300 bottles of wine in the table during your dinner without telling you it's an upsell. I booked a spa with my resort credit but if course at checkout they say it doesn't count here and the salesperson is nowhere in sight. You just feel misled and scammed at every turn. Hard to relax when you're always watching out for trouble

Leisure Friends

2/10

Poor

14 Jan 2026

Juan

Scam beware - this hotel will double charge you for items and will not respond to emails or calls after the fact. Save your money and visit a more reputable place.

10/10

Exceptional

13 Jan 2026

Ashley Monique

Staff was amazing and very professional. My room was clean.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Mirel

It was great. I did get bit by a bug that caused an infection and had to go to the doctor here. So becareful for that.

Leisure Friends

10/10

Exceptional

12 Jan 2026

Michael

Amazing staff

Leisure Friends

10/10

Exceptional

10 Jan 2026

Kody

Great vacation perfect resort

Leisure Partner

10/10

Exceptional

06 Jan 2026

Mozhgan

Good

10/10

Exceptional

06 Jan 2026

Monica

The room was spotless and the butlers Jimmy and Yessica we had were so welcoming and helpful. The pool and amenities were fantastic. Also the beach very clean. Will definitely go back.

Leisure Partner